Rebecca N.
After reading the reviews I was pleasantly surprised with the level of service that we received. The valet service was amazing and always had our car waiting for us when we called down to have it brought to the front. The housekeeping staff was very attentive when we needed extra towels and came everyday to clean and change towels. The view from the balcony was beautiful especially during the morning great place to sit and drink your morning coffee. I just wish they had a microwave to heat up our leftovers from our dinners. They do have a mini refrigerator, but not a microwave.
I think the best part of our trip was the lifeguard, Mark, at the pirate ship pool. My kids and I were really the only ones at the pool that day and Mark started up a conversation with us and was laughing with my kids. He really was just the nicest person. Made sure my kids and I were being safe, but also being a nice guy and laughing with us having fun in the pool and on the slide. We had a great experience and will defiantly be staying here again.
esteban pinzon
Disappointing Experience at Wyndham Grand Orlando Resort Bonnet Creek
Our experience at this hotel was far from satisfactory, especially considering the high cost of nearly $1,000 for our stay. Here are the main issues we encountered:
1. Special request ignored: I made a specific request for a room with a lake view to enjoy the fireworks, but this was not accommodated. I traveled with my wife and two children, and it was incredibly disappointing to open the window, excitedly telling my kids to enjoy the view, only for them to see the parking lot instead.
2. Lack of basic supplies: There were no extra blankets for the sofa bed, and towels were insufficient. Housekeeping had to enter the room three times in a single day to provide the missing items.
3. Limited water supply: We were only given two bottles of water for a four-day stay, which is unacceptable.
4. Room condition: The carpet appeared dirty and old, something that should never happen in a hotel of this standard.
5. Lack of staff: When I expressed my concerns to the manager, I was told that they didn’t have enough staff because many had quit during the holiday season. While I understand the challenges of the situation, it is unacceptable for guests to pay full price, including all fees, when the service and experience fall so far below expectations.
6. Value for money: The price does not match the quality of services provided. Additionally, the plans offered by Wyndham and its chain are extremely expensive, and the hotel’s maintenance feels more like owning a physical property rather than staying in a well-kept establishment.
In summary, this hotel fails to meet even the minimum standards of quality and service expected for the price paid. I would not recommend this place and will think twice before trusting the Wyndham chain in the future.
Amanda Smith
WOW! My husband and I live locally, decided to do a date day to celebrate Valentine’s Day. We made an appointment for a couples massage, I had Deb, my husband had Olga as a masseuse. Deb was absolutely incredible, I feel like she does energy work in her massage. So intentional, so deeply sensational. My husband needed a deeper tissue massage, and Olga did a phenomenal job, relieved a lot of tension he had. After we went to Back Bay Pool Bar & Grill and had the pleasure of being waited on by Carmelo. He has excellent customer service and knows everything there is to know about the property. A true gem! Loved our time with Deb, Olga, and Carmelo.
Kyle Anderson
Great hotel for stay with kids.
Hotel was awesome with bunk beds available. There are pools for days! Lots of variety and kid friendly pools.
The lake at the centre of the resort is awesome for an after-diner walk and a great spot to see the Epcot fireworks.
Staff is very friendly and accommodating.
Will be staying here again if we are staying off Disney.
Great spot!
Allen Avery
This place is amazing. Pool and Hot tubs everywhere. The Staff keeps everything very clean. Lots of on-site attractions, ice cream, music, outdoor movies, water slides and much more. It is also very close to Disney World.
I would highly recommend this place for a family getaway
My Booking
