Gavin Mutter
The hotel is simply great. All the amenities you’d want, complete with beautiful pool and hot tub area. Located within a walk of Disney Springs with walking bridges to keep you from having to navigate vehicle traffic. Plenty of dining options. The staff at this property are second to none. In particular I’d like to mention the folks working what was a very busy bar/cocktail area, Jackie (she’s just the best), Adam, Jose and Caroline! What a great crew and they made the trip absolutely special.
Brooke J
My family and I stayed at this hotel to visit one of the parks and Disney Springs. There is a free shuttle to the parks with early entry, which is a huge plus. The staff at the hotel was top-notch, and the waitress we had for our breakfast every morning was so sweet. We just wish the breakfast was included. As someone who is gluten-free, I'm appreciative of the food options. They had a whole section for gluten-free goodies in the little market and a designated toaster and bagels on a separate table during breakfast labeled "Gluten Free". I would definitely stay here again!
Nsenga
Disappointing Stay – Noisy, Uncomfortable, and Poor Customer Service
I expected much better from a Hilton property, but this stay was a huge disappointment. The worst part? The squealing plumbing noises that went on all day long, especially early in the morning. I was sick and exhausted, and the constant high-pitched sounds made it impossible to rest. It was beyond frustrating.
On top of that, the beds and pillows were uncomfortable—nowhere near the level of quality I’ve experienced at other Hilton locations. Walls are paper-thin; I could hear my neighbors banging on the walls and other noises throughout the night. If you get a pool-facing room, be prepared for loud music from the DJ blaring.
When I brought up my concerns to the staff, they acted shocked—as if these issues were completely unheard of. But a quick look at Google reviews after the fact shows that many other guests have had the exact same complaints. I wish I had checked them first instead of relying on Hilton’s reputation and my previous positive experiences with the brand.
I won’t be staying here again. Save yourself the trouble and find another hotel that actually prioritizes comfort and customer service.
Tara Johnson
The staff are simply phenomenal. Everyone was super helpful, pleasant and kind. The room was OK but for being a Hilton, a bit disappointing. The pool area was great. I selected 4 stars for location because I didn't go to enjoy Disney. If you were there for that then it would probably be 5 stars. Again, the staff arre wonderful!
The convention center could use better signage.
Blake Ogden
The Hilton Buena Vista Palace has a decent location — within walking distance to Disney Springs, as the name implies. The views from the room were nice, and the pool itself was okay. Check-in was also fairly smooth. But honestly, that’s about where the positives end.
Front desk staffing – Severely understaffed. The lobby was constantly packed with people checking in, which made it a hassle to get anything else done — like getting a new key.
Service issues – After ordering delivery, I called down to request utensils, only to be told that it would be "faster" if I came down and got them myself. That’s not exactly the level of service I expect from a Hilton.
Gym TV choice – The gym had Fox News on the TV. Without getting into it, it’s just an odd and divisive choice for a hotel.
Pool cleanliness – The pool chairs didn’t look like they’d been cleaned in a long time. Worse, the water cooler by the pool had visible mold underneath it from standing water not being cleaned up (photo attached). Even the water I poured had floating specks of debris in it (photo).
Room maintenance – The upkeep was terrible. Shower head coming loose from the wall (photo), hairs stuck to the ceiling (photo), and holes in the bedsheets (photo). That’s just basic cleaning and maintenance that clearly isn’t happening.
Food credit issue – As a Hilton Diamond member, I apparently had a daily $15 food credit that no one told me about — frustrating since I went out for breakfast every day instead of using that benefit.
Fish tacos surprise – The fish tacos from the pool bar were surprisingly good — probably the one highlight of the stay.
All in all, it was a pretty disappointing experience. Between the lack of upkeep, poor service, and general lack of attention to detail, I really can’t recommend staying here.
My Booking
