Joey Weber
Our experience at this resort has been horrendous. This hotel will quote one price on third party websites and then bombard you with resort fees totaling almost $300. (3 days)
The room was dirty. Small. And after all of the cost, still will run you about $400 dollars per night.
Let’s talk about the poor customer service. You can’t bring your own bags up using a bell cart, but when they bring it up expect a tip. Shady.
The woman at the desk when confronted on almost $300 dollars in resort fees will very politely (not so much), will tell you that if you check out early due to being ripped off, you will be charged the same regardless.
We will never stay at a Hilton resort again.
What a disgrace. What a waste of hard earned money.
Holly A
Unfortunately, it’s a one and done for me. I really wanted to like this hotel as I’ve wanted to stay here for a while now. I’ve stayed at almost every hotel in the Disney Springs area and honestly this one was the worst I’ve experienced. I consider myself to be pretty low maintenance and it really doesn’t take much to impress me, but I was so disappointed with our stay here. I will say that the hotel staff was very friendly and courteous and they allowed us to check in early, which was nice. Being within walking distance to Disney Springs is great. However, those are the only positives. I’m not sure how this hotel can be considered a 4 star resort. The parking at $35 a night is the most expensive I’ve paid anywhere I’ve stayed and is ridiculous. The carpet on at least the floor we stayed on is dirty and needs to be vacuumed at the least. The rooms are not only ugly and outdated, but are in bad shape and in desperate need of renovation and repairs. The beds and pillows are so incredibly uncomfortable I couldn’t sleep at all. The bathroom floor was dirty and we had a walk in shower and only had a shower curtain that didn’t reach the floor so the water flooded the bathroom when anyone took a shower. This room didn’t even have a hair dryer which I find to be pretty basic in every hotel these days. This is not at all what I expect to find at a Hilton and won’t be back. If you’re looking for a Hilton specifically, or just a much nicer hotel, the Hilton Palace across the street is a way better option.
Kat Hat
The rooms are modern, spacious, and clean, though we are not a fan of the pillows. The service we encountered throughout the resort was superb. There is a store, a small market, and some different styles of eateries on property. Self-parking can pose a bit of a challenge when the automatic check-out booth doesn't recognize one's card if they are an overnight guest, but there is a button to call for help. That said, when there is a convention or other function going on, long lines form, and it can take 20+ minutes to pay and exit the parking lot. The resort is conveniently located next to Disney Springs and has a passenger walking bridge.
Madi
During our recent stay, we encountered several issues that significantly detracted from our experience. The rooms were unattractive and extremely outdated. Parking a rental car incurred a $35 nightly fee, and room cleaning services cost an additional $10 per request, as stated on their website. A mandatory, despite spending over a thousand dollars for the week, an additional $300 non-refundable resort fee was also charged upon check-in; resort fee for what....? We couldn't even utilize the pool due to the 30-degree weather in January, our room didn't overlook the pool. Although a staff member expedited our check-in by assigning us a higher floor, the accommodations were far from luxurious. Breakfast isn't complimentary and is quite expensive. While early park entry was a perk, the hotel didn't appear on the Disney app, and front desk staff were unable to assist.
The location was the only positive aspect you're extremely close to Disney Springs. Early check-in was challenging; we waited in the lobby for hours without communication until I approached the counter and was told we had been forgotten. The buses to Disney, operated by a separate company, ran once every hour and had limited routes. Information about the bus service was scarce, and staff frequently redirected us to the Disney travel guide counter for hotel-related inquiries. After expressing our concerns and mentioning it was our honeymoon, we received a bottle of champagne and chocolates. In the future, we'll opt for a Disney resort for a more stress-less experience.
Kathy Siefert
Great location across the street from Disney Springs. Room was nice and a decent size. I found the bathroom to be outadated and the vanity to be very small when getting ready each day. The pool/hot tub area are very nice. Parking is $35/day, which seems pretty steep, on top of the other costs. Also disappointed there is no free wifi. My cell service was poor in the hotel and when it stormed our cable went out on our TV.
My Booking
