4 Star Gran Canaria Holidays

Łukasz Ch

We had an amazing 7 days stay in the hotel. We've booked the hotel a few months in advance for a very good price! The receptionist Roberto made our stay even better! He is a professional and kind man with a lot of charisma. He was the first person we spoke to, and throughout the stay, he was extremely friendly, talkative, and welcoming! Please do not listen to the stupid reviews about broken lifts and lots of walking. The lifts work everyday you just need to press the button hard sometimes to call the lift. Also, yes, the hotel is on a cliff, and it takes around 15 mins to walk up from the bottom, but I have a simple solution: get in shape. The food was really nice every day and there was a lot of variety. Overall, we had an amazing stay, and I would definitely recommend it to everyone and come back again, hopefully soon!

Jason

Overall a good experience but with some drawbacks. Food nice but variety can lack some nights. Even with premium wristband some drinks like margarita are charged, should be included. But without doubt the biggest drawback as a none Spanish speaker....the staff barely speak English in a lot of cases and even the nighttime entertainment done by their onsite team is 99 percent Spanish and a translation here and there. This alone would stop me ever recommending this hotel. Overall still a good holiday though so far.

Emily Cordon

The best holiday yet! already looking to go back this year and next year. All the staff from the reception are so friendly and will always greet you. The entire place is cleaned constantly, the food is amazing, the view is even better. There is so much to do if you want to go and see all the sites and activities, we were told the busses are cheap, however, we didn't leave the hotel as this was purely a chill holiday and we did just that. I would recommend ignoring the people hunting for negatives because they're simply not justified in my eyes. Cannot wait to be back there again! Thank you very much to everyone and Mogan Princess!!

Mia Aplin

I miss it so much. The place was amazing The staff were very welcoming and always had activities to do at the pool! The food was lovely and always had different stuff to choose from . During The day you can have fruit, burgers, ice cream and more amazing food! They always had good entertainment! They have a shop which sells essentials and a bar which is great to watch sports and have delicious drinks 🍸 😋 It's definitely the place to go if your looking for a nice holiday! It's in a lovely area with a view of the beach in all rooms. Most nights there was a really nice sunset . This is an amazing place and I definitely recommend it! 5 🌟

J W

Although the hotel seems to be an "old" one at first sight, it is really nice, comfortable and clean. The whole service is always available, friendly and helpful. 👌 If it comes to food, varied, tasty and fresh. 😘 The location is quite surprising in a positive way and the views really pay off. It was great to be your guests! Thank you for everything Mogan Princess 🥰!

Brandon Jordan

**Review: Disappointing Stay at H10 Costa Morgan** I recently stayed at H10 Costa Morgan and booked a suite with a jacuzzi tub, expecting a luxurious experience. Unfortunately, it was anything but. When I arrived, the room was extremely warm and took over a full day to cool down to a comfortable temperature. When I raised this issue with the maintenance staff, particularly an employee named Miro, I was met with condescending remarks. He rudely suggested that I should have stayed in my original room instead of switching. I also booked the all-inclusive package, which was a major letdown. The food options are limited to the buffets for breakfast, lunch, and dinner, with set times and a very repetitive menu. After 10:30 PM, there are no food options available anywhere in the hotel. When I asked the reception staff for recommendations for late-night food, they were unhelpful and simply stated there was nothing available. The jacuzzi tub in my suite was another disappointment. It took two hours to warm up after turning it on, and that was only after maintenance had worked on it. For all the hassle, the hotel manager offered me a €30 pass to the beach club as compensation, but it hardly made up for the subpar experience. To add insult to injury, I booked this suite four months in advance, only to find out that on the day I arrived, the same room was €50 cheaper than what I had paid. Overall, this stay was far from the relaxing getaway I had hoped for. Save your money and pick another property—you'll be much happier elsewhere.

Martin Francis

We have just returned form a weeks break to this hotel. Beautiful stay very quiet and beautiful surroundings. Nice to not have to get up at a stupid time of morning to get a sunbed as pool not open until 8.30/9am. Food of good standard and very friendly staff in the restaurant. Drinks however let things down slighty as they are not very nice the beer and wine are passable but cocktails and spirits poor quality. Room very clean and tidy. Safe in the room free to use which was nice touch. All in all very good value for money and would definitely return.

Paul Ferebee

THIS IS A MUST READ. In this review I will explain how we found the Hotel, Staff, Food & Location but first you will need to understand a back story. 2 days after check in we received a note in our door explaining we had to visit reception. At reception they explained that the hotel had recently come into new management with a new hotel chain & explained as the new hotel chain didn’t have our money, we would have to pay again. (Please note, a completely separate incident to the love holidays fiasco) The managers downfall was showing me the accounts spreadsheets & dropping himself in it. They couldn’t explain how 60+ reservations were purchased from the old company to the new, but not ours. There was no attempt to call higher management within the hotel chain to resolve this. At one point I found a number which was in charge of accounts. Instead of asking them to pay, the manager & said person on the phone (they Clearly knew each other) had a laugh and a giggle & them proceeded to hang up & shout in the reception area that if I didn’t pay again by 5pm “you will be removed” it was a complete and unexpected attitude change. We paid again & upon our return home, will have to try and resolve this with either the bank or parent companies. Putting this drama aside I will now tell you our unbiased opinion on how we & others felt about the hotel, staff, food & location. HOTEL: all publicly accessible areas are clean & mopped every day, upon arrival we saw them repainting sections of white wall that had been marked by suitcases etc so they obviously pride themselves on trying to maintain their image. The pool, loungers & restaurant areas are plentiful enough to hold the amount of rooms they have, we never had to fight for a lounger/seat. We had mixed opinions on the room. It looks modern & holds a rainfall shower & decent sized balcony along with a coffee machine & large tv. If you look past the nice shiny items you’ll find useless A/C, rainfall shower head that looks as tho will fall off the wall at any given moment, the rooms are not “cleaned” every day ACTUALLY not at all. The entire stay we had the same bed sheets, I know this because day 1 I accidentally spilt sun cream on the duvet & bed sheet, still there on the last day. The drainage is not so good, after 1 minute in the shower it completely fills up & seeps into the bathroom, you have to turn the shower off often to let the drainage keep up. STAFF: all staff in the buffet area are super nice & make an effort to make you laugh, say good morning etc. the staff at the Mogan bar are 50/50, on some days they are the same as the buffet area, incredibly attentive & then the next day those same people don’t say a word or make eye contact, was very strange. And of course it must be said that the managers bipolar behaviour is yet to be desired. FOOD: this is massive factor for most people when it comes to all inclusive, we were quite impressed. Breakfast had fresh orange juice, coffee machine & large selection of hot & cold items. For Lunch & Dinner There are standard offerings of freshly made pizza & pasta as well as a massive selection of salad & desserts. The main dish items rotate every evening and most are “themed” the food itself is of good quality. There is one negative to note, they failed to label an ice cream which contained almonds. It looked identical to a Nougat Ice cream they had on offer the night before so My friend who is only mildly allergic to tree nuts consumed a whole bowl before being told what was in it, if that was someone with half a serious allergy that could’ve been very very dangerous. If you stay for 7 days or more you get 1 visit to the A La Carte restaurant, they tell you on check in you have to pre book. What they don’t tell you is that it is not open on the weekends and during the week they only allocate for 3-5 tables out of the 20 or so tables a night so they tell you it’s fully booked every night even this the place is mostly empty. LOCATION: about 30 min drive by car from the airport yet it is located on the other side of the island.

Marta Lanaro

I've just came back from one week at Labranda Costa Mogan with my family and it has been excellent from all points of view. First of all, the hotel is located in the south of the island, where the weather has been constantly good also at this time of the year. The hotel was just great, excellent location, food and drinks. The staff cares about you and always want to ensure you're well taken care of. Rooms are comfortable, at two meters from both the beach and also with a great swimming pool area. I will definitely come back. Highly recommended.

Ritu Bhathal

Absolutely fantastic holiday. H10 is a gorgeous hotel and the staff are amazing! Food was great and entertainment lived up to expectations. All round general atmosphere lovely.

Evie McColl

Perfect resort for a family holiday, would definitely stay again. This place is massive but never felt crowded or a lack of privacy on your terrace. Good sized, CLEAN, modern furnished villas. Incredibly helpful and friendly staff. Great selection of pools and spaces to lounge with different atmospheres. Large selection of food at breakfast and evening. The grounds are beautiful, well maintained and SO CLEAN. 4* as my 5yo has a dairy allergy and I was disappointed as the only alternatives they provided was milks but no allergy information on the cereals provided. No vegan cheese, desserts or ice cream available. A shame when her brother had a mountain of treats to choose from at each meal. The pizza chef kindly made us pizza without cheese but sourcing vegan cheese and ice cream would have been nice.

Laura Challingsworth

Beautiful resort, great location close to the beach and dunes. Villa was perfect, modern and clean with air con and fridge, very spacious. Free WiFi and parking. We had 3 villas right next to each other as we were on a family holiday and it was lovely. We had all inclusive - all the food was good and fresh, but by the end of the week the selection was getting a bit boring . The individual deserts were amazing. 99% of the staff were great, kind and very welcoming. The only problem we had was two staff members at the pool bar (a male and female both older 50/60 years old), they were so rude to us throughout our stay and clearly had a dislike for serving English guests - it's a shame they let the resort and other great staff down, all guests should be treated with the same respect and customer services regardless of where they are from in the world, this was our only negative experience during our stay (I have had a look through these reviews and seen other guests have said the same thing). Apart from this we would stay again.

Richard Parris

An absolutely perfect hotel for a family stay. We were here in March, a couple with a two year old child, and we couldn’t have chosen a better hotel. The bungalows are so nice as an alternative to a multi-storey hotel block, and make for a really tranquil complex where everywhere has beautiful clear sky. With the one bedroom bungalows, you still have a fully separate living room which meant while our child was napping, we had space of our own - as well as an outdoor terrace with your own table, chairs and sun loungers. There’s a kettle and a nespresso machine - they even give you fresh pods every day! We were placed near the family pool which is surprisingly peaceful - no music playing and no bar, and a perfect pool for swimming with your kids as well as a baby pool and little fountain area. You’re only a few minutes walk from the larger pool which also has a bar nearby. There’s a small supermarket just off the hotel which is great for buying essentials, snacks, drinks and wine/beer. There’s a small gym which I used most days and it was never too busy, I usually had it to myself over lunch time, and it has views over the pool while you work out. From our room’s porch, we could see behind a little fence a public path to the beach (following the empty “canal” alongside the dunes). Every day I spotted the same thing - people stopping and looking at the hotel complex where they could see the bungalows, looking it up and taking pictures sometimes. I’m certain they were all thinking the same thing - “we should have booked here!” The only criticism I’d say is the food at the buffet is nothing special. Fine for breakfast, but lunch and evening meals we preferred to go out. But it’s a huge operation they run here and the kitchen and restaurant staff are all friendly and efficient and they have their hands always full with families coming through. We were impressed by the staff with every interaction we had Location is great - a leisurely ten to fifteen minute stroll down to the beach front, where there are cafes and bars, and you can get buses from near the hotel to across the island We miss it already!

Katie Buckle

Location: In walking distance to the beach , bars , restaurants, shopping centre , light house, camel suffari experience ( book early as currently booked up untill July) and golf course. Room: The room was to house a family of 5 and was spacious with two bedrooms , two bath rooms with a nice sized iving room in-between. Nicely decorated and kepted cleaned. We also had a outside garden area with a table and chairs unfortunately we didn't utilise this as our room was right next to the designated smoking area which is all we could smell when outside the room. Pools: There are not 7 pools!! This should be updated on your holiday advertisement. Still plenty of pools to play in regardless. Pool 1: big main pool which is joined upto a small pool for littles ones and another smaller pool. There was what looked like a whirl pool but this was closed all holiday. Pool 2 : in the family suites area there is a smaller square pool which is next to a small splash park area and a small pool for baby's/ infants. Pool 3: in the adult only area unless your staying in this area you can't use it. You do have access to the pools on the a-joining hotel pools again 1 big main pool with a smaller one attached to it and a splash park. Inflatables where Not allowed in the pool which is the first time I've encountered this rule aboard and was a shame as the kids love a rubber ring. You where also premitred from playing with balls in the pool - but this was Dependent on which life guard was on duty. Food: we where half board Breakfast was brilliant alot of options and choices with plenty to choose from. Dinners - not a lot of options for the kids other than pasta and pizza , especially for those with younger kids or fussy eaters. Pizza was in high demand so often had to wait as they weren't coming out quick enough. drinks ( including water) are not included during dinner on half board so you will be charged. Deserts weren't labelled which is difficult for any food allergies, as we weren't sure what we was eating untill you tried it and some had nuts in - I'd recommend making this known in case any potential guest with allergies. Entertainment: Main Entertainment starts at 9.30pm and finishes by 10pm. Would be nice is there was more evening entertainment starting a little earlier and lasting longer but I appreciate the stage is right next to the eating area which restricts this. The shows put on were well delivered and we fully enjoyed them. Day time the entertainment staff worked really hard offering yoga , aqua fitness ,archery, swimming lessons, bingo ,kids club etc. They where brillant!! Staff : All staff was fantasic and welcoming ,friendly and made such an effort with the kids they were lovley and playful with them. Bar: We where half board so we paid for our drinks which where the same watered down drinks on the all inclusive package. We were so thankfull to have the Taste bar which is located near reception (independent bar not on the Inclusive package)they had a wide range of top branded beers , spirits, wine cocktails (freshly made by hand) and reasonably priced. SPA : lovley spa available with a number of treatments available all reasonably priced. I had a back massage which was amazing and so relaxing. Highly recommend a treatment. Overall it was a lovely holiday for a decent price and I would visit again. Thank you dunas for a brillant holiday.

Shibli Sattar

During my recent cycling trip, I had the pleasure of staying at your establishment. The accommodations were spacious and well-appointed, and I was pleasantly surprised to receive a complimentary upgrade to the premium room. The half-board meal plan provided adequate sustenance, though I would suggest expanding the variety of offerings and including more halal options to cater to a wider range of dietary preferences. As a cyclist, I was particularly impressed with the support services available, including access to tools, a bike pump, and an onsite bike shop. The manager demonstrated exceptional customer service by personally assisting me during a cycling mishap, ensuring my safety and well-being.

Izzy Ford

Our recent stay at Gloria Palace San Agustín was a mixed experience, to say the least. While there were some notable positives, several areas left much to be desired. Room and Spa Experience
: The hotel rooms were quite nice, offering a comfortable and pleasant stay. However, the standout feature of this hotel is undoubtedly the spa. It was lovely and provided a relaxing escape, arguably the best aspect of our stay. Arrival and Initial Impressions: We arrived with a young baby on a delayed flight at 11:30 PM, only to find no cot in my sister’s room as previously arranged. After numerous calls to reception, we were initially provided with a broken cot with filthy, black stains on the mattress, definitely not fit for purpose. It wasn't until 2:30 AM, after further insistence, that we finally received a safe and clean cot. By this time, my niece was very upset, making for an unpleasant start to our holiday. One staff member at reception was extremely unhelpful and did not make our request a priority, despite our family having confirmed via email that a cot would be provided. Dining Experience
: Unfortunately, the dining experience was underwhelming. The food was very similar each night and consistently cold. The buffet layout contributed to pure chaos during meal times, and the staff struggled to keep up with restocking, especially when the hotel was busy, which was almost always. Pool and Sun Beds: Securing a sun bed was a daily challenge. They were often reserved early in the morning, but many remained unoccupied for hours, with no staff enforcing any policy to prevent this. Additionally, there were not enough umbrellas for all the beds, so we frequently had to hunt for shade, which was particularly inconvenient with a young baby in our family. Entertainment and Activities: The kids' mini disco was a hit, providing great entertainment for the little ones. However, the other entertainment offerings were quite average. Another frustration was the complicated process for getting drinks. You always needed your room card, despite wearing an all-inclusive wristband, and it was often unclear which drinks were included. A Disappointing Dinner
: A highlight of our trip was my boyfriend proposing to me on the roof terrace at the Gorbea restaurant. Unfortunately, the service fell short. Despite my family arranging for champagne, it never arrived, and our requested table wasn't available. Service was so slow that we ended up leaving, tarnishing what should have been a special moment. Additionally, one staff member's sarcastic "bye" as we left was very unprofessional. Christian, the only fantastic staff member, was the exception. For a better dining experience, I recommend the Greek Taverna in San Agustín, which had much nicer food, staff, and ambiance. General Ambiance and Service: The hotel felt overcrowded and chaotic everywhere we went. Many staff members were rude and seemed indifferent to guests' needs. Despite voicing our complaints during our stay, the team’s response was disappointing. They offered us bed vouchers for the roof terrace, which was lovely, but then tried to charge us on check-out. This disorganisation and lack of professionalism was frustrating. We met other UK holiday-goers who had similar complaints, particularly about the cold food, yet no improvements were made. Security Concerns
: To add to the chaos, items were stolen from our sun beds while we were at lunch or in the pool. So I would recommending keeping your belongings with you at all times. Conclusion
: Overall, I wouldn’t recommend Gloria Palace San Agustín. Perhaps booking on a bed-and-breakfast basis might be better value, but be prepared for crowded breakfasts and a fight for sun beds. The hotel’s day pass policy likely contributes to the over-crowding, making it a less pleasant stay for guests staying for a week plus. For those seeking a relaxing and well-managed holiday experience, this hotel might not meet expectations.

Peppe Fasth

The rooms was great, but the staff needs to get an education when it comes to customer service. They don’t smile. They pay no attention whatsoever to you as a customer. The barista doesn’t clean or even rinse his coffee tools between customers.

Paul Arora

I stayed here from the 16th to the 23rd of July 2024. I went with the full board deal but when I got there upgraded to all inclusive for an extra £20 a day. I drink more coke zero than anything so it was really just for convenience. I have to say, I don't think I can actually find anything really negative to say about the hotel itself. It is clean, my room was great, all the staff were brilliant. Never really had to wait to get a drink at the bars. Food wise I am actually pretty fussy but whilst it wasn't always amazing never worried about not having something decent to eat. I don't eat pork and one day the chef at the grill even ran off and got me a couple of pieces of steak and made them for me!! Restaurant staff were all lovely, in particular one lady, Lisa or Luisa Suarez. Maybe the only slight issue was that the pool is a bit small for the number of guests. There was ALOT of young kids which I don't mind tbh, it's good energy, but the pool isn't for peace and quiet lol. However there are terraces around the pool area with more sun loungers so I did both. One other minor criticism was that they could have put a moisturiser dispenser in the bathrooms. My room was on the 8th floor which had an excellent view. I didn't check out the more exclusive chill out area on the 9th floor as I didn't feel the need. But I paid less than £100 a night all inclusive for a modern perfectly clean hotel, 10 minutes walk from the beach and you just can't complain. There is small shopping centre with a Spar and restaurants down the road but I didn't try any of it and the beach was not golden like Maspalomas, more the muddy type of sand like Mogan. I went on my own to just de-stress for a week and I never really left the hotel which I didn't mind at all. Good wifi but rubbish tv. One other point, if you're travelling light, save yourself the 45 euro cab fair, the bus is 3.50 and drops you at the bottom of the hill to the hotel. Its 10-15 minutes walk but all uphill, a bit knackering but worth 40 quid!! :D Highly recommended and thank you Gloria Palace.

Siobhan F

We stayed for a week all inclusive via EasyJet holidays. We tend to prefer non-package holidays, but in the past have enjoyed stays in 5* resorts. However, due to the price this time around we opted for something slightly cheaper. Good stuff: The rooms were very clean and comfortable and the food was good with quite a lot of variety. One night there was a sushi chef and that was really enjoyable. The pools were warm and the children really enjoyed the children’s splash pool. The grounds were very well kept and clean. Staff were very friendly and made us feel really welcome, housekeeping did a really good job; we appreciated the little touches such as having water bottles replenished regularly. There’s also a nice beach about ten minutes walk away and a free shuttle bus to a couple of spots in Maspalomas. We enjoyed a treatment in the spa, which was quite pricey but no more than usual for these places. It was good. The thalassotherapy pools again were nice but I’m glad we got access as part of the massage as it’s very expensive to access otherwise. The gym is really good - actually one of the best equipped gyms I’ve been to in a resort such as this. There is also a small arcade and some pool tables for guests to use. Bad stuff: The biggest issue we had as a family with small children (4 and 7) was that the family suites are laid out so that the children’s bedroom is right behind the main stage with really loud entertainment that went on until midnight. It was far too loud in there and kept the children awake. Tired kids are not an ingredient for a harmonious holiday! We ended up having to put the children in our bed, and they still weren’t getting to sleep until gone 11pm - which, as most parents of young kids know, is a recipe for disaster. The children’s evening activities didn’t start until 8pm which was again way too late. One evening there was a magic show at 22:30! The “all inclusive” offering is not all inclusive (smoothies, crisps and milkshakes for example are extra), and the cocktails were absolutely disgusting - premixed from a machine - they all taste the same: like sugar mixed in water. Likewise, juices are not fresh and don’t taste good. You can spend extra for proper cocktails, but they’re expensive. I would expect properly made cocktails and milkshakes to be included. We weren’t given information about the hotel by reception when we checked in about things like the in-room safe (which needs a deposit), the courtesy bus or the pool towels. These were all things we needed to find out about later. On their own these are tiny things but details all add up and it was a bit strange. The hotel is very large and the pools are quite small. There’s very little space both around and in the swimming pools. A lot of the time there are no lifeguards and only one person monitoring all three pools which means teenagers acting up can at times spoil the experience for others, especially on the slide. Similarly, meal times are like feeding time at the zoo - far too many people in far too small a space. I dread to think what it’s like in mid-summer. Options ran out quickly (although they are replenished) and it was noisy and chaotic. There were queues for the food during meal times and at the bars during the day. Sometimes it took more than 15 minutes to get a soft drink. I think this hotel is reasonable, and could be really great if you’ve got teenagers or no children, and are looking for something good but less expensive than the 5* options. For families with young children though I’d give it miss and take yourselves somewhere quieter.

Géza Horváth

This place is like a dream. We very much enjoyed our stay. Awesome view to the ocean from the clean room. The food is delicious and changing each day which is a nice perk. The roofbar is astonishing with the view from there. Its a nice touch that every evening there are live performers, most of them with clear and lovely voices. Very friendly staff and professional effort by them. At one dinner our table was cleaned by mistake while we went to take another plate, but Jamal the waiter realised this before we could notice and while we sat down again he was there again with replacement drinks and siverware which got taken away, very nice situational awarness from him while a couple of hundreds of people are having dinner. The spa is nice and the pools are filled with salty water, if the saunas would be more accessible in the spa that would be perfect as well.

Angela D

Incredible hotel. Extremely clean and the staff were amazing. Really friendly, lots of activities to take part in during the day for both adults and children. The food was faultless. Lots of variety, from pizza, chips to paella, shellfish, beef ribs. Large selection of bread, cheeses, and desserts every day too. No rush for a sunbed in the mornings, always plenty and there's a choice of 2 pools, 1 being quieter than the other. The entertainment in the evening was good but not much for English guests. However, the Yumbo centre is only a 10 minute walk from the hotel if you want more of a party atmosphere.

Aoife D

The staff are a highlight of this hotel. Specifically the bartenders are so friendly and are ready to laugh alongside with you. WiFi was steady throughout stay and there was no activities that were unavailable due to service issues. I do believe all inclusive is the best option for this holiday as the area , specifically for family holidays, isn’t as expansive in terms of activity. Without a car, it would be difficult to find family oriented days out but that did not heavily impact my stay. Overall, very good hotel that holds up to its photos.

Sarah Queen

Stayed at the Royal Level for a week. The staff were all really pleasant and helpful. The food in the Royal Level restaurant and was great, along with service during the day in the terrace area and around the pool. I used the CrossFit box twice whilst I was there and enjoyed the classes with the coach. Would recommend a stay here and will be going again.

Bryan Powell

Initially nice stay but got too over crowded and had to queue for meals and not enough staff to deal with amount of guests. Food became a bit repetitive and had to wait for certain items as running out. Nice hotel, nice rooms but over crowding and queues were the downside.

Ramon Bab

Excellent centrally located 4* Hotel. Good experienced staff. Good variety of all food at breakfast, lunch & dinner times. Unlimited Beer served FREE at lunch & dinner times. More than 10 different freshly made in front of your eyes during breakfast times & included FREE. Free buses to & from local nearby beach. Post office next door. Ample of good drinking bars & variety of Resturants near by.

CushdelaCush

Spent a week here on a solo trip around the island. Perfect location in terms of amenities/ bus station etc, however the hotel is above a restaurant and next door to a bar so noisy on weekends and most of the day and evenings especially if you're on lower floors like I was. Room are spacious and decor is great with nice lighting, great shower and free mini bar svd water replenished daily which was a great bonus.

Antonina Rybka

The room was very clean and the location was very good. However, the toilet in the room is not separated properly, so it brought us inconveniences. During our stay the water was also off temporarily and it took longer than promised to fix it. The design is quite inconvenient in some parts, there are no drawers, no shelf in the bathroom for storing cosmetics. If the price was half of what we payed I would be satisfied. Otherwise, it does not correspond to proper standards of a 4-star hotel.

Garry Hoppe

Staff at check in excellent Room too. Position of Hotel definitely not good. Entrance is from a dull dismal quite dirty street. My room overlooked the square and park NOISY LOUD and off putting. All.other hotels have their roof terraces open this hotel does not due to Covid-19! No breakfast room. Eat in room so I went to another hotel and paid to eat at their breakfast buffet. I most definitely will not book here again due to the lack of facilities and its situation. My room was very good however I did not like having the wc and shower in the room without a door. Not good if 2 were sharing

Hooman Mostoufi

Avoid this hotel. The hotel is closed at night, you can’t check in until 9:00 AM; I arrived from the airport at 5:00 AM and entrance door was locked and no one answered the intercom or their phones. The entrance is in a single lane side street and you don’t see a lobby or anytime to signal. I would not recommend this hotel AT ALL.

Sachi Kaushik

1st floor, noisy.. Excellent rooms. No breakfast.

sara abarghooei

Every thing was very good. The location was amazing. The room was clean and comfortable.breakfast was good.there was a woman in front desk that was very kind and polite and helpful. Thank you for everything.

Saudat Adi (Sauwy)

The hotel staff were incredible - NATALIA - to be specific went above and beyond, when there were minor issues out of her control, she was professional, helpful, patient and always friendly. Most hotel staff were English speaking and Natalia always went the extra mile to make sure we were looked after and getting good service and she is the reason we will return to the Exe soon! The housekeepers were also wonderful and always willing to help and cleaned our room everyday that we were there. The hotel is in an excellent location, convenient to the beach, restaurants and shops. The pool and jacuzzi are great- spent most of the time there (and at the beach) there is a lifeguard there at all times and rooftop terrace is lovely with plenty of sunbeds and a bar where you can order food and drinks for a limited time.

Agneta Frisk

The room was nice with comfortable beds and such, but in need of some repairs. A socket for hairdryer in bathroom was broken and a windowlock too (the window couldn't close completely so you could be disturbed by streetnoice.) And again a common hotel-mishap. Not enough towels. People with long hair could use another small or mediumsized when stepping out of the shower...

Emma Matsuda

For what I paid, the price was exorbitantly disgusting when taking into consideration the “niceness” of the room. There were no warm blankets, and when I requested them - they gave me a measly, thin throwover. €340 for a bad night’s sleep… gotta love it.

Helen Chong

We stayed for 8 nights at Exe Las Palmas and had a lovely time! The hotel is in a good location, right by the beach and within walking distance to some great bars and restaurants. The room is nice, spacious, but a little outdated and a lot of things weren’t stable, for example the draws on the bedside tables broke immediately and the desk legs were unstable. The shower wasn’t powerful at all and the temperatures were really temperamental (bathroom was lovely though and the best part about the room). The staff were great and always on hand and really helpful. The pool was small but always clean (doesn’t open till 12 though). Breakfast was included but wasn’t overly exciting; the selection is poor and some of the food was cooked in far too much oil. Wifi is terrible!! For someone that had a limited amount of mobile data for my trip it wasn’t great. The connection is always unstable and rarely worked for longer than 10 minutes. Overall, we had a lovely stay and would recommend this hotel if you aren’t looking for luxury!

Alex Char

The hotel is not near a beach; you will need to take a bus. It’s located on a work area of the island. Also be mindful, near the hotel there is park to be avoided at night: migrants tend to gather there. As for the staff, I asked them to wake me up at 4:30am to be on time for my flight. I made the request 2 days prior and insisted not to wake me up the following day by mistake, unfortunately they woke me up anyway despite my warning… I requested a picnic bag since I paid for breakfast; unfortunately they forgot to hand it out to me the day of my departure. Besides their goofiness, they’re kind and willing to help. The rooms are ok, but the stains on the floor doesn’t make it a four star hotel

Amanda Preston

The location is great depending on the reason for your stay. I am here on holiday, this is more the working side of the city although there is a beach nearby and shops behind the building. The hotel and rooms are beautiful, very clean and modern, well equipped. Beautiful sea view, nice little gym and beautiful roof top pool. I got a deal through booking.com for 3 nights costing £211. Definitely work it. Enjoy.

Ice Lysis

Furniture straight out of the war. Our flooring was pitted, and the chairs were torn. I wouldn’t expect this from a 2 star hotel let alone a 3 or a 4 star one. The gym is a tiny room with 3 pairs of weights (one of which was missing). The only saving grace is the staff are lovely. Especially the manager, Emanuel. I think for the prices you can do so much better.

Matthew Palkowski

My stay at this hotel was one of the most disappointing stays I've had at any Marriott. Some of the hotel staff were clearly under-trained as they struggled to answer simple questions about things like parking and issues with our room. Further, in spite of the "do not disturb" sign we left on the door, the staff still came into our room on the 3rd night of our stay. Beyond that, there were multiple issues with the room itself. Multiple items were in disrepair or improperly maintained. I've added photos of some of the issues, but the worst among them was the poor drainage in the showers. Taking a shower was a race against time to try and make sure the water didn't overflow the one inch high lip at the base of the showerstall, all the while standing in a puddle of drain water. We actually had changed rooms on our first day due to all the issues, and the 2nd room was in the same state as the first. The location at least is great with walkable access to the city and quick access to the highway, but if you can find somewhere close by, I'd advise staying there until the management of this hotel can pull itself together.

Gary Foutch

They claim to be a 4-star property. It likely was at one time, but now lack of maintenance drops it down significantly. The lobby looked promising and the staff was friendly and helpful. When we got to the elevators, one didn’t work, another was ‘jumpy,’ leaving one that operates as expected albeit slowly. We had a room on the 11th floor, the hallway has wall and floor damage as does our room. I gave up on the internet and used my phone as a hotspot through my international phone plan. There is a sizeable balcony, but no chairs. The bed was clean and comfortable. Adjusting the thermostat had no apparent effect at all. The room door did not muffle sound, so we knew every time other guests down the hall entered or left their room. I picked up the desk chair to move it to the balcony and the back fell off. Boards surrounding the pool are curled and loose and a trip hazard. None of this is the fault of the staff, we liked everyone with whom we interacted. They just need a major investment to upgrade to a 4-star property.

Hannah Leigh

I love this place so much!!! My family and I have been coming here for 20+ years now and every time it is always a pleasure to stay at BlueBay. The staff are ALWAYS polite, pleasant and accommodating. The maids are lovely and so friendly. They are forever willing to go the extra mile, I love coming back to the room and it being all fresh and clean. The views are phenomenal. Some of the best sunsets I have seen in my life. Every room in this hotel has a sea view. The grounds are kept and maintained to a high standard and the ground staff are very friendly. The Bar serves amazing cocktails and the staff are welcoming, Especially Angel and Zuso, who have been there since I was a baby. This place really has such a sentimental value to me and my family. Please don’t ever change. So many memories have been made here and we always look forward to booking for the next year as soon as we get back. Thank you for everything each and every year! Hannah

Bonn Mitchell

To call this hotel a 4 star, is generous. I’m truly disappointed in my/my family’s experience. 2 days before we arrived, we requested to be picked up at the airport by the hotel shuttle services. Upon arrival we had no transportation, they had never confirmed nor replied to our request. We got to the hotel, paid and checked in, the rooms were far from modern, terribly outdated, it smelled moldy (the air vents were covered in it) and I’m asthmatic. The bathroom was not properly cleaned (found the last tenants hair on the shower walls) and Limescale covered the faucets. The AC barely worked, the living room sofa was filthy and there were tears and rips in almost all the fabrics. To a point that we had to request a different room all together. The doors creaked like an old school horror movie. We were limited to one TV channel because everything else was in either Spanish, German or Arabic… Every morning military helicopters did their rounds, shaking up the place with its noise pollution. It seems very much like they are understaffed. Honestly I wish I had more better things to say, the staff were pleasant and patient, love that, and again the views were amazing, but unfortunately I found it difficult to relax and enjoy the stay. There is so much potential, it’s 2024 time to get with the program guys, seriously. Sincerely, A European Travel Blogger

Jack Deadman

This is the second year in a row I have been to blue bay and will most definitely not be the last. The views are absolutely breathtaking, the AC was working perfectly, the pool was refreshing every time you got into it. All the staff were incredible, with a special mention to the maids, Suso, Angel and Nella. My partners family have been coming here for 20+ years and have now integrated me into their tradition and I could not be happier. See you next year BlueBay!

vdabek xo

This hotel consists of a lot of nice views with a few good spots to relax. However, the customer service is dreadful as in the restaurant the servers create an uncomfortable atmosphere as they wait for the second you finish your food to take the plates away, this completely invades personal space and made me very upset. The entertainment is very poor, there is no access to the beach from the hotel, there isnt any peace and quiet at night and there is a huge language barrier between staff and guests that do not speak spanish as they are on holiday. One postive I will add is that the rooms are spacious and they contain a decently sized balcony.

Xynara Dedier

Where do I begin? The room We had an one bedroom apartment. The furniture as many before me have stated before me is very outdated. The room itself is dilapidated. Rotten door frames, worn out kitchen cupboards. (Bathroom) The faucet had limestone and tiles in shower had mildew inbetween them. The pool There was algea all around the pool. The tiles were either loose or lying at the bottom. If you want a spot at the pool try and get there as it opens. Because other guests claim spots with their towels and disappear. There is a sign that states clearly that this is not allowed but it is not re-enforced. There is a area for kids. Surrounding area There is a flight school next door. And everyday you can hear the sounds of the planes flying back and forth. There is a go-kart complex 12 minutes away but the wind carries the sound. It was loud, felt as though it was next door. It was not relaxing at all. Highlights There is a little shopping area a couple minutes away. It's nice there. Restaurants, stores, supermarkets and a playground for the kids. There is transportation by bus but you have to walk down the hill first (10-15 min) There is also a mini market on the grounds of the hotel. They have the basics and I found it affordable. The staff, very friendly and helpful. View was nice and alot of breeze. I really do hope that management upgrades this place sooner than later. It has so much potential. It's no 4 star hotel, not at all. Unfortunately, I will not be returning.

Andrea Setayesh

The pictures online give you a feeling of very luxurious hotel....it is not....it's located in front of one the main roads of the city.....they have a lounge pool....we were there on a Monday and it was closed due to maintenance. Roof top bar and restaurant: Good. There were 2 guys working okay....food? Average. Gym: Again I thought it would be bigger. Happy I booked one night only.

Serena Johnson

This was our third time staying here and we will happily book again very soon. The staff were wonderful! from front desk, housekeeping and general service. The food and drinks are amazing! with a good selection of choice. Ideal location for shops, bars, restaurants and beaches. A great destination for pure relaxation!

Alexandra Mináriková

Modern hotel, clean and comfortable. Close to beach. Breakfast was good but the same for the whole stay, nice views from rooftop. Food at rooftop restaurant was mediacore, we got the vegan burger and it was small and not worth the price But otherwise very pleasant stay, staff was lovely

igor ukhatyuk

Highly recommend Silken Saaj Las Palmas Hotel with half board options. We have been offered sea view room location from the staff at the good rate so we decided to upgrade . And its absolutely different . Sunny side, great view, very testy breakfast and dinner. All staff very polite and helpful. Special thank you to all cleaners as always leave our room nice and fresh. I am also grateful to several housekeepers for being truthful in helping me locate my forgotten power bank in my room. Ones again thank you to Silken Saaj Las Palmas and see you soon

Victoria Antipova

Modern and beautiful hotel. I would definitely return there and recommend my friends to stay there during their holidays in Las Palmas.

Dale Farm

Great place , really loved it ! The apartment was so well laid out, huge and with everything! A lovely terrace to enjoy the sun . The bed was so comfortable. Great bathroom, lots of towels ! We walked to the beach 20 mins , bars and restaurants and shops all within walking distance. Thank you for a wonderful visit , would recommend

jakub kiełbiński

Excellent hotel, very friendly staff, plenty of free parking spaces ( if not at the hotel then on the street), pool towels and overall very well cleaned. Handy exit at the back of the hotel with the shortcut to the beach - also many people saying it's too far from the beach but it is a 7min walk down and around 15min back up ( yes it's a stiff climb that might not be suitable for all)

Philip Abbey

Useful location, a walk from the beach, and a walk from the local supermarket. We had a jacuzzi on our patio and air conditioning in the rooms. We enjoyed the pool each day. Parking at the top was cramped, with spaces too small for the parking skills of the drivers. There was a water leak during our stay from a communal hall ceiling and the staff were quickly on the case. Housekeeping was very kind to us.

mihai serban

Unexpected ,because always the advertising is different than reality so clean rooms ,staff very friendly, quaiet over night. Tight parking place, but not bad. Outside swimming pool:clean water and warm over night. Suitable for families with kids, Bit far from the beach(Amadores beach)but there is bus ,free of charge .I recommend rent a car not expensive for week(around 150£).From my point of view good experience for a quiet holiday. Peace Mike🖐

Colin Millar

Fairly small Holiday Club (Finnish owned) resort in Amadores (near Porto Rico) on Gran Canaria. Like many resorts in this area it is up a hill and really does need a car to get the most out of your holiday. This seems to be the poor sister resort as it does not have a 24 hour reception. We had to call someone from another resort to check us in. The facilities are okay, well stocked kitchen and laundry facilities. Pool is heated - very nice and welcoming. We did not have a spa on our balcony although it seems half the rooms do. Balcony is fine, 2 sunbeds and a table with 4 chairs. View of the sea is limited. Gym and Sauna seems to close at 19:00hrs (which seems a bit early to me) and bizarrely enough for a Finnish company there is a sign on the sauna saying appropriate swimwear must be worn - No Fin would ever say it was appropriate to wear swim wear in a sauna! There is fairly basic shop on site too with a pool snack bar which is very reasonably priced. There is also a courtesy bus to take you to the very busy Amadores beach a couple of times in the morning and afternoon. So it's OK, pretty good even, with a certain charm in its small size but let down by being a bit basic, a poor relation in the resort chain, in need of a bit of freshening up.

Laura Kelly

Fantastic place to stay. The apartment itself was clean, modern and spacious. We loved having our own balcony with sun loungers. The pool was brilliant as well. No fighting for sun beds, the odd time you might not get one but oh well. Off out we go! Bar staff were outstanding, really welcoming and easy going. They were so helpful and filled the place with good vibes. Great entertainment evenings too.

Flo jo

I had a fantastic time staying at the Holiday Club Puerto Calma Gran Canaries.Its was situated looking out onto the marine in Puerto Rico. Hotel built into a volcano rock. Side by side living with lizards 🦎 which are protected . The restaurant had reasonably priced food and also had gluten-free bread for anyone that's on that diet. Staff were lovely at the hotel and the restaurant was very accommodating regarding food. Management and reception were fantastic and very helpful. Lots of activities to do in the Gran Canaries for everyone. Buses are cheap to go around the island. I would definitely recommend the resort and I will be going back to this resort. The only issue I had was that I needed more information on the arrival example about sunbed loungers and how to operate electrical items in the room.

yasir alaraji

Enjoyed my stay at Puerto Calma and despite being along on holiday, didn’t felt lonely and bored at this place. Good facilities and very nice staff and reasonable prices in the restaurant. Big + was the hills surrounding the pool. It did gave a nice feeling being surrounded by the hills. Also super clean and 1 min walk to supermarket.

Jo Robinson

Second year at Holiday Club Puerto Calma, last year was excellent but this year we were disappointed that the hotel has brought in multiple new rules regarding pool use; no inflatables, no ball games, no children using the fountains, and no jumping in 'in silly ways'. All my kids had left to do was jump in the pool and they ended up getting told off even for that. Poor lifeguard was left enforcing these rules all day; that's when he wasn't removing guests' towels from loungers as part of a poorly (i.e. not at all) communicated policy where you have 35 min to return to your loungers in the morning, otherwise he removes your belongings from them. Cue confused families accusing one another of 'stealing' loungers previously claimed 🥲 Vibe pool bar is excellent and staff couldn't be more friendly - happy hour 4-6pm is the best and the lunch menu covers all bases, at a reasonable price. It's a great location too, in a quieter bay but still near shops and restaurants. Ideal for adult groups/couples but not what I would call a family-friendly hotel.

Rachel Clarke

Just returned from Gran canaria yesterday after staying here and must say we were very pleased with our stay. Had room on the top floor which was fabulous with great views over harbour. Room was very large as is the balcony. Lovely comfy bed and kitchen area has everything you would need for self catering holiday although we ate out so didn't make good use of this. Food at the hotel was great what we had there and nice and close to supermarket for snacks etc. Lots of reviews I read complained about road noise but we didn't find it s problem. Love that they remove the towels that people rush out to put on then leave beds empty ost of day.I personally loved seeing them taken off because I find it a very selfish habit that people have got into. Staff were lovely bit I would say the lifeguards need to be more consistent as for the 1st two days we were allowed to use lilos and balls but then when different guard started shift they were not allowed rest of week and some people had gone and bought inflatables as seen in pool on day 1. We have stayed in Peurto Rico many times so know the area well and like to stay in that harbour area as only a short walk from busy centre so if you think it's a bit out of the way it's really not if you don't mind a short walk before and after dinner. The stairs can be tough but thry are all over peurto Rico anyway. Great hotel though and will definitely return thanks for a lovely stay.

Nick

First class hotel. Only one thing,I have a bad dust and mould spore allergy and the basement restaurant set me off quite badly, probably the concrete and it's location, totally not the fault of the hotel and a bizarre random thing but worth mentioning, it was extremely uncomfortable for me. Everywhere else I was fine and constantly complimenting this attractive hotel.

Shirley Janssen

Our stay was absolutely amazing. The rooms are beautiful and modern, the beds are really comfy and the staff is super friendly. The location is very good as well, close to restaurants and a short walk to the beach and boulevard. I would recommend this hotel 10/10!

Flip Van Waeyenberghe

We happened to walk by and saw the rooftop and menu advertised and went up to the 12th floor to find a lovely rooftop terrace. The starter was excellent as was the main course, red wine and coffee ☕. All of this for 35euro? Yes! We left a good tip as we were quite chuffed. Located near a great shopping area.

Peter Hewitt

Great location to walk around las palmas. Lots of bars and restaurants close ,also beach 19 min walk.Plus bus station very closed to travel around the island. Very friendly hotel clean welcoming. Good choice for breakfast. Would 100% stay again !

lee hingley

Just spent 9 nights staying at the Bex Hotel Las palmas. I emailed hotel in advance and got my request (one of the few terrace rooms on a high floor 805). Terrace was great addition with views over the city, a table and 2 chairs were provided but the space could have been better filled with some additional items. Hotel is in a great location and ideally located for city, beach and cruise port. Highly recommended if you are planning a trip to the city. Only even better if would be bigger pool/beach towels available at hotel. €10 deposit per towel is fine but they are very small not even the size of standard bath towel, so bring your own from home if planning a beach trip. Thanks for a great stay 👍

Fiona Barrett-Palfrey

We are just back from a week here. Excellent location. Beach so close, as well as restaurants etc. Very comfortable beds. Room was a bit tight with the extra bed for our son. Nice bathroom. Water wasn't draining in shower very well but they sent maintenance up next morning & it improved. Wardrobe sliding doors very hard to open. Rooms tidied daily which was great. Breakfast not bad, lots of options. Pool on roof is great. Planning to return next year!

Norbert

Hotel is nice, a bit older look but fine and confy beds! Location is great, on the beach, recomended for business and also families, couples! Food is nice, just need to upgrade their signs for lactose and gluten intolerance. My computer got missing here, very sad, never been found, so look after your belongings…overal good, I stayed 4 weeks and enjoy it.

Raffaele Tuccillo

awful hotel: the rooms were always dirty with beds that had stains and towels with FECA residues, mold and dust everywhere with the addition of some unpleasant tenants, cockroaches that appeared everywhere. The assistance was practically non-existent. The meals were disgusting, with very little choice and very monotonous

Joanna Król

+ Staff was super nice and helpful, view from a canteen and rooftop was stunning, beds were one of the most comfortable we've ever slept in. I also liked a bathroom (this is quite important to me to have a neat bathroom). - Breakfast could be a bit more tasty, however the choice was still good. Arrangement of room looked a bit like a room for elders :) but was clean and you had everything you needed. To sum up- very nice hotel in perfect location. I can highly recommend it.

Joanne Legg

The hotel is within a 5 minute walk of the beach, bars & restaurants. Rooms are spacious and comfortable, with good size bathrooms. The only reason I've given it 4⭐️ overall is that I didn't feel the food reflected the rest of the hotel's standards.

Rudy Lunardelli

Really a fantastic place for those seeking peace and relaxation 💫 Away from the crowd but at the same time just a few minutes drive from the center where there are beaches, restaurants and it's nice to walk around. Definitely to be repeated! Last but not least, the Managers are lovely people who make the stay even more perfect 👍

Neil Standish

Great location a walkable distance away from the bustling port enables garden, pool, comfortable accommodation with a breakfast tray brought to the door every morning, and a very warm welcome. The friendliest place on the island.

Michael Gehrisch

My first time on the Canary Islands and I have to say I hit the jackpot with Sol Mogán. I was looking for a base for nature and astrophotography and didn't expect I would be able to do my astrophotography from the terrace of my room. Aside from the that the location was great, 2km from Puerto de Mogán with many nice restaurants, beaches, and ocean views and close to the freeway to get to Maspalomas and the rest of Gran Canaria. And the nearby mountain road GC200 had numerous quaint small villages with restaurants as well as spectacular views which could be enjoyed by car or better yet on bicycle, but it is a long and relatively steep hill that will give you a good workout. I travelled alone, so I believe I had a smaller room, but still had a double bed, kitchenette and table and chairs, but I had all my meals on the terrace overlooking the pool and garden. The garden has many fruit trees including mango, papaya and bananas and quite a few local birds in the trees in the mornings in evenings, including a hoopoe (which was the only one I saw on my 5 day trip), as well as some pretty large lizards living among the plants. The room and bed was well equipped, clean and comfortable and the breakfast in the morning was delivered to the terrace table. The only "complaint" I can come up with was the rather warm synthetic blanket which was too much for me, even with the AC on at night, so I removed the blanket and slept only under the folded duvet cover. Service was excellent, and it was a pleasure speaking to the owners who delivered the breakfast in the morning and managed the reception.

Mar Ber

Beautiful place close to Puerto de Mogan. Quiet and relaxed atmosphere with clean appartment. Breakfast is served in front of your appartment, so no need to go in time to a certain place for breakfast. We really enjoyed our stay.

Fraser White

Just go, you won't regret it. We've been going to Puerto de Mogan for the last 8 years but this is first time we stayed at Mogan Sol Apartments. Wouldn't stay anywhere else now.

Amanda Humphreys

Love it here we have been 3 times in 18 months and have booked again to go back in September the staff are friendly and very helpful. My grandson had the best time ever.. and the staff were amazing with him. The only slight downside is the walk back up to the hotel as there is a steep bank back up to the reception. Shame that they don't have a key card to open the gates by the pool that would put you at ground level.. but the taxis are reasonable at €3.75 to get you back up the hill. The pool is amazing and the rooms are very clean.. lovely big shower and everything you need to make the perfect holiday 🙂☀️🌞

Nicola Mca

Just back from 12 nights at Revoli, fantastic stay, rooms very clean, we had everything we needed, even a hairdryer in bathroom. Iron and ironing board, and good kitchen facilities. We stayed in room 429, lovely view from the balcony. Staff were very friendly, from the lifeguard, bar staff, reception staff and housekeeping. My daughter had her birthday there and got a lovely bottle of wine left in the room. Around 10 minutes walk down to the beach and commercial centre, walked back up the hill a few times, otherwise taxi was 4 euros. We loved the pool and were in there almost every day. Would recommend this hotel and would stay there again if we come back to Puerto Rico!

Sheila Lewis

Spotlessly clean apartment, good location. Friendly staff, pool area loved it was cordened off each night. Always plenty of sunbeds. It was a special birthday none of the family had mentioned this to staff however a bottle of champagne appeared in our apartment with greetings, a lovely gesture indeed. Thank you.

Marc Rogers

Lovely place to stay! Stayed here with out 3 kids last week, (Early May), we had one of the biggest rooms which was more than enough for us all, rooms were very clean and looked after. Don't get me wrong this isn't a high end hotel you would go to for a special treat but it's very nice and exceeded my expectations as this was a last minute get away at a good price. Pool lifeguard is super friendly and always made an effort with the kids and kept everyone entertained with pool games and aqua aerobics, bar staff are lovely and the cleaners work so hard. The drinks I think are a little pricey for a hotel bar bit there is happy hour twice a day. Good selection on spirits and local beer on tap, with a good range of cocktails.. Unfortunately the weather was overcast all week so we ventured out walking around, beach is 10-15 mins walk away depending which route you take (stairs down or road down) The local town is only 5 mins walk away and supermarket is only a couple of minutes up the road, the one in the hotel is a bit limited but very handy never the less. I wouldn't hesitate to recommend this hotel and would definitely return but maybe in a slightly busier time as it seemed a little empty, and many of the shops in town were closed. Being selfish I'd say a gym would be a great addition to the hotel, I ended up walking 15 mins to a less than sufficient gym but better than nothing, I'm a saddo who loves to train even on holiday. Other than that I couldn't fault the hotel really, never saw the tui rep but we were happy to do our own thing. On a side note we named it gran cat-eria, Due to the fact there is loads of stray cats on the rockery at the back, never any trouble or nuisance just felt sorry for them.

Nigel Dodd

This hotel is in a perfect location to beach and resturants. bars NO steps required to get there The rooms are spotless and nothing to pay extra for aircon,tv,kettle,airdryer, etc There are 80+ sunbeds and huge pool with entertainment what more can i say other than see you in 12 week

M W

The hotel was located in a nice area close to the center and the beach. We loved the choice of food in the restaurant, and even though I'm a vegetarian I had plenty of things to chose from. We were welcomed and treated very nicely by the reception staff and the housekeeping ladies. The only thing to mention is that we could not sleep well as the beds were very hard. Also the bathroom needs to be renovated. However, the room was big and clean and we had a great view of the sea.

Lyndsey Watson

Location of this hotel is great (very quiet but not too far from beach and bars etc) over the road from a large open space where they hold a weekly market We had a ground floor room with private patio and access straight onto the pool Rooms are really spacious and clean with separate living room which had a small fridge to keep drinks in Plenty of sunbeds so never seen any sunbed wars!! Drinks were of a decent standard most cocktails were included in the all inclusive The only negative for this hotel is the food We both found it really hard to find something breakfast lunch & dinner but overall really nice hotel and would definitely return if I came back to gran canaria

Ágnes Alaitner

2024 april I spent 1 week here with my toddler. It was a nice hotel, the staff was nice and the food was great. - i stayed in double room with sea view on the 5th floor, however ,be aware that there is another hotel in front also. so my view was mainly the other hotel and sea on the right side far away and the left side a bit. But mainly i saw the other hotel. It didnt bother me much however because i didnt spend my time sitting on the balcony. But the room is facing the street so it was noisy. Im a light sleeper so wasnt ideal, but was managable. - maybe its normal, but you have to pay if you want to change room. It is 20 euro i think however i didnt change. Luggage storage is 5 euro per item. - wifi was good, but had to sign in again and again almost every day - location was good, but since its surrounded with streets, there was noise at night (mostly cars) - beach is like 5mins walk, but you have to go down quite some stairs and then back up, so its not a straight walk to the beach. Its normal in that area - stores close by

Helen Chong

we had a lovely stay at Bronze Playa. The staff are friendly and willing to help; the pool/outdoor area is lovely and spacious, with plenty of choice at the bar. Both breakfast and dinner were lovely, with plenty of choice and a different menu each evening. The rooms are a little outdated, particularly the bathrooms, and the towels provided are definitely showing their age! That said, the bed sheets were clean and comfy, and the room is lovely and spacious, with a great balcony! Overall, the hotel is great and would stay again!

Julia Dybczyńska

Great hotel! Nice stay! The best advantage of the hotel is its staff. Amazing people, kind and always happy to help you.

Paula

It's a nice place but if you don't have a car it's hard to get by,it's very isolated and public transportation is very far. The rooms are very clean and comfortable with a front and back terrace. Breakfast and dinner have a lot a variety and everything is delicious. The pool is great and also very clean. You can smoke everywhere but the rooms. The stuff is helpful and nice. But for someone with a cat allergy is not a good place as there are cats everywhere.

Mihai D

It is a very nice hotel, spacious room and clean when you check in. good food and nice pool. On the downside the towels are very old and used. Cleaning service during the stay over is not the beat.

Pamela Paterson

Wonderful accommodation. 2 terraces we had one with golf course view, very private.... €1.30 bus to beach or PDI... Taxis cheap.... Lovely walk about half an hour to lighthouse... Will return. Brilliant restaurants everywhere we ate out different places.... Staff very helpful especially Pep on desk he's a credit to this hotel..... Best stay we have had on Gran Canaria..... Patersons from Scotland❤️

Denisa Apostol

The suites themselves are quite alright but basic. The facilities like pool area and breakfast/dining area were also really basic, didn't make me want to spend time relaxing in the hotel. Location is also far from everything, you can't survive without a car, the walk to the city or the beach is 40-50 minutes at least. There's a big problem with cockroaches. I'm aware that in a subtropical climate they are in abundance but to find 1-2 in the suite and 1-2 on the suite's terrace for 3 or 4 nights in a row is a bit too much. Not to mentioned we found them in the bathroom, where we kept our toiletries and on the mirror. When I checked in, I noticed the bathroom was not really cleaned properly, there were hairs all over the place including the shower, so it was quite nasty. The breakfast does not really have any variety, the basic stuff every day and sometimes they wouldn't refill some of the items, so if you don't come early morning, you pretty much get some leftovers for some of the foods. Overall, I think the hotel is quite overpriced for what it offers. I'm pretty sure it doesn't deserve 4 stars, it's more like a 3 stars, even if it is advertised as a 4 stars hotel on all websites. I don't recommend if you have other options.

B Last

Very clean and comfortable hotel. Located in a golf area as the name suggests, which puts it away from all the disturbance but you should have a rental car to get to places. The breakfast buffet has a variety of good options, even a gluten free corner. There are pool tables and table tennis, as well as a general pool, adult only pool and whirlpool. There is a playground for children.

Leon Nakra

Positives - adults only makes it a very nice quiet hotel, a positive if you want a peaceful vacation - by the sea, makes for a lovely seaside walk, there are also volcanic pools nearby which are really cool to pass by The service overall is very good. You are served your drinks so no need to get up and get them in the main restaurant. And reception was very helpful when we arrived, allowed us to park our car tempoarilrly outside the hotel whilst we eat before closing time - rooftop bar is amazing! Great views and feels so classy - Nutella is served for breakfast, not many resorts do this and it makes my pancakes that extra bit yummy - they have a nice sized gym and a cool spa, which is 10 euros to go in for 1.5 hours Negatives - Food is not varied (always serving piella), and not friendly for vegetarians. I eat meat and I didn’t find it bad but just seemed like I’ve had a lot better - Pool bar is pretty poor, food options there are tiny and very basic, feels like I’m getting a Tesco meal deal. Also, some of them can take up to 10 minutes to cook, and then the staff don’t even give you notice when it’s ready - after 10, it’s basically impossible to get any food on the resort except bar snacks on Yh rooftop terrace - this is uncontrollable so not aimed at the hotel but unfortunately, it’s very windy and also rained slightly, making it hard to sunbathe here - only one pool, quite basic - you are made to sign for all drinks you order at the bar or restaurant. I understand this for non-included members but for all inclusive members like myself, why do I need to sign every time I get a drink? - not all drinks are included if you pay for ‘all inclusive’. Personally, I find this misleading. Thankfully, I drink a lot of beer and Estrella which is the main draught beer is included.

Krzysztof R

Actually nice hotel with poor dinner and shocking staff at reception. As Unique member requested on Fri night late check out on Sat . Was told should be ok , but confirm Sat morning. Ok no probs. Went to speak to reception member and was told this is impossible. OK. First time ever as Barcelo member was refused late check out . Never happened in other Barcelo chain hotels. I recommend to contact Customer manager in Occidental Active resort in Lanzarote . She will explain to you how to treat guests . Coming back to late check out. I was told it's impossible because hotel is full . Funny enough a few minutes before my trip to reception I have tried to book 5 same standard rooms with ocean view. And all was available, but reception staff told me they are fully booked . Liars . I told lady I have checked and she changed subject and said the planners book my room Sat morning for someone else. Why. I have requested late check out day before and comment was left for day shift on Sat. Liars. Won't be back .

keith andrews

Absolutely fantastic a few things are being refreshed food from morning till night brilliant the 4 star for location is a bit out of the way but if just want to read a book 5 star. Hotel under manager Barha great really caring.

Firouzeh Nikpour-Naini

Its sad to see there is no menu for dinner and its only a buffet due to all inclusive nature. Also you have such an amazing view of your balcony but you cant smoke??? Also please serve real juice at breakfast and real coffee. The juice was just sugar and the coffee was filles with water.

Mária Michaleje

Excellent hotel and services.Quality and tasty food.We enjoyed this exceptional place.The location is stunning on a beautiful cliff - the views are spectacular. There are natural pools nearby and after a short walk you can reach a picturesque small village at the bottom of the hill.The hotel offer really high standard. It offers all the services that you can wish. The rooms are spacious, beautiful and modern. The terrace on the roof of the hotel is amazing. A big advantage is that the hotel is only for adults, so you can really rest and relax by the pool or enjoy the food in the restaurant without the disturbing noises made by children. I recommend it to everyone who wants to relax on a beautiful, quiet place with perfect comfort. The staff was always amazing, great food - kitchen staff did a great job! Great room service, great service at reception, at wellnes,at bar and restaurant. Thank you to everyone who makes this place special.

Iordache Poenaru

Very good place, quite and really nice! The room was okay, clean enough, smart TV, fridge, safe! Only a bit uncomfortable was some bad smell(room 207), some times, from the bathroom I think! Staff very, very nice and friendly, food very good! Swimming pool very clean! Anyway, we had a very nice days in Los Calderones hotel! Thank you guys for your hospitality, and definitely we will come back as soon as possible! We highly appreciate and highly recommend!

Lar

Great little hotel , nice and quiet if you’re looking for a relaxed holiday. The pool facilities are great with one big main pool and one smaller pool on the upper deck alongside the jacuzzi and gym. The staff were lovely and helpful. The hotel was well kept and cleaned daily. The room was spacious and comfortable. The hotel is situated near a shop 5 minute walk, bus stop to town 3 minute walk and a taxi rank 1 minute walk. The hotel offers a free bus to and from the beach. The rooms are situated upstairs in the apartment so I Would take this into consideration if you have mobility issues. I had breakfast booked with my stay. The breakfast variety was okay it was the same selection each day but it was good enough. The pool bar has a decent menu also with some wider options. The AC and wifi work very well in the room which is also a nice touch. Overall I would recommend this hotel

D NV

What a fantastic stay! I worked remotely during my visit, and the internet was excellent. The staff deserves a 6/5 for their constant smiles and outstanding service. I travel frequently, and this is the first time I've encountered such genuinely happy employees. The manager {Marlene} and the French lady at the reception were exceptional in their service. A big thank you to everyone!

claudio nogueira

Valeska, Susanna, Izabel, Martha and Luz, made our stay remarkably wonderful with their professionalism. The beds are the best, better than Riu Oasis Maspalomas. The Internet in The room upstairs hardly worked. Everywhere else worked fine. Food is average but the restaurant team make an effort to please you. Constant disco music in the dinning area could be changed into a more ambient music. I love the fact that it is adults only and people feel relaxed. I really would like to see the pool rules more in place as 95% of people went straight into the pool without using the pool showers first. This causes people when entering the pool to feel like peeing, and I am sure they would have done it there and then. I Wish the life guard would make an effort and tell people to shower before entering the pool. Some people were sweting and went straight in. Please have the pool rules visible and start stopping prople going in without shower first. I recommend it and will be back. The guy at the desk is a 💎 💎 and a problem solver. thank you all. Kind regards, and I hope see you again soon Claudio

FMJ Automotive

Great place for a short visit. Not overly busy with lots of loungers. Pool area was good and my accommodation overlooked the pool (room 305). Staff were friendly and the gym had most of the things needed. Food in restaurant was ok but I'm a picky eater so breakfast was my preference. Location was ok just slightly out of the way of bars or restaurants so your pretty much stuck to the hotel bar which was fairly expensive.

Tomasz Lehmann

This is one of the best hotels I've ever stayed at! The customer service is top-notch—everyone is always smiling, happy, and eager to help. The cleanliness is impeccable, and the atmosphere in the hotel is simply wonderful. Special recognition goes to the lifeguard, who works from morning till evening, practically doing the job of four people. His dedication and professionalism are truly admirable and definitely worth emulating. I highly recommend this place to anyone looking for an exceptional stay!

Owen Ferry

Fabulous hotel. Excellent customer service. I was made to feel very welcome as a solo traveller. Great bar, restaurant and really good room. I enjoyed the pool bar and both pools. It is located not far from the beach and 2 mins away from the shopping centres and nightlife.

Matt Winstanley

Amazing hotel ! Great location for both the beach and the yumbo centre. Also a really good supermarket just next door. Room had everything you needed and was kept spotlessly clean. The maid regularly left us with water and a few beers which was a nice touch. Always a good choice for breakfast which is also served until 12 which is a bonus. Freshly squeezed orange juice and omelettes we're my favourite. Always beds available around both pools so no need to get your towels out easily, although done still did 🙄 Loved the Bali beds around the quieter pool. Good service from all staff. Cocktails from the bar were good.

Leah McGhee

We stayed mid June 2024, the hotel itself is amazing. The room has all you can ask for with very friendly staff. Cannot comment on breakfast as we never had it but we enjoyed the lunch/ pool bar menu and everything we had was very good (chicken ramen, burger, pizza multiple times) every staff member we encountered was very happy to serve us and we loved the showings of the football by the bar. The pool was very chill and relaxed, but not so much you felt you could not enjoy yourself. We also had the pleasure of hearing some lovely live music by the pool. We were denied a late check out, but understand, but were given a room to shower and change in which is just enough, the hotel also held our bags and allowed us to enjoy the pool for the day of our check out. It was our first visit to the area so we felt a bit lost on where to enjoy our night. It is probably equal distance to the beach as it is the Yumbo centre, we enjoyed both but definitely a further walk than we have experienced other places, but cannot fault the hotel on its own for this.

Nadia

Some things were great and others disappointing. It does not seem a 4 star hotel. I would classify it as a 3 star. Upon arrival our passport was fully copied. I had photocopies with me, but the employee refused these. Because I have encountered identity fraud the Dutch government advises everyone to bring along your own copies excluding certain details for safety and adding text with the purpose of the visit including dates. But this was refused. I was assured the scan would only go to the government and it would not be saved at the hotel. Well they copied out photos and used it for the breakfast system without our permission. So for me this hotel is a no go, because I cannot trust them and they clearly exceed the privacy law. They should not need every single detail like your social security number on your passport, it should merely be used to check your identity and the European law is clear about that. But clearly at this hotel that is ignored. Overall the room was okay. The bathroom was tiny and oppressive (no window could be opened) and our room looked over the jacuzzi and some sun beds. Initially this was not a problem, but within a week we encounter 2 couples having sex in the jacuzzi, one of couples went into the sauna to finish. So it was not nice to sit in the balcony in the afternoon after arriving at the hotel. We couldn’t use the pool as it closed quite early, but apparently the jacuzzi was allowed to be used after certain hours by couples who wanted to put out a show… The hotel looks nice, location is good and some of the staff members are truly nice and helpful, but a no go for us.

Wang Yu Phua

Had smoked salmon which wasn't placed on ice/ chilled. Not sure how long it was out in the open. I had diarrhoea after that.  Dinners were generally hit and miss. Breakfasts are bad. There's no plain yogurt. Most food served were processed and low-quality. Mouldy orange was served. There was a night where the bbq pork was undercooked. There wasn't enough light for the cook to check his meat while bbq-ing outside. One of my travel companions has life-threatening food allergies. I spoke to a waitress (who speaks english and doesnt wear a nametag. Not tatiana, eli nor Sara) on 2nd November and asked if they could label the food that has for example nuts. She said no. And that I should just look and ask. I mean, it gets tiring to ask for food ingredients for every meal in one's life, no? I'm disappointed in the lack of service and concern for the hotel's guest. Our rooms look very basic and rustic. Not sure why this resort is 4 stars. Rooms 150, 149, 148 are facing a road. I was awakened at 4plus am by traffic. At night, we could hear music from a club nearby and music from the resort's poolside. There was no air-conditioner in the bedroom so it was hot and stuffy. Not sure why they put the AC in the living room . Everything was run-down. WiFi was spotty. No internet at the pool. Basically used data almost the entire stay. Receptionist on 30th October (after breakfast slot) was rude. Male Receptionist on 4th November late afternoon was friendly. Lifeguards were busy using his/ her phone/ doing puzzles. Guy at egg station doesn't speak English. Housekeeping doesn't clean glasses and all dishes. But neither dishwashing detergent nor sponges were provided. I wonder how we are supposed to clean them. There was a requirement of 4 kids before the staff would 'open' The kids club and look after the kids. I saw a cockroach in my room. Good: 1. there were activities for kids at the al fresco area during dinner. There are peacocks in the compound. 2. Kids get all-inclusive automatically (the receptionist on 29th oct late afternoon session didnt inform us though. We found out later through other guests.) 3. Everyone kinda knows everyone. So if you have kids, they won't go missing. 4. Free buses to the beaches though the frequencies were limited. Overall, I probably wouldn't return to this resort. But if I do, it'd be because of Juan (the entertainment staff) because he puts his heart and soul into customer service and really tries to please everyone. Juan remembers a family that stayed in the resort 2 months ago. German entertainment staff also remembers names of guests.

Matthew Swain

Pool was large, uncrowded and had enough sunbeds for us all and rooms and grounds nice (look out for the peacocks strutting their stuff) but let down by poor food offering - bland and repetitive and be warned half board does not entitle you to water so must buy unless you want to die of dehydration. Our son (8) was given an all exclusive bracelet though, so he was able to get drinks at no extra cost. The the german concierge was friendly and went the extra mile and the young spaniard in charge of kids activities was great. Not close to beach but supermarket and restaurants within 5 minutes walk. More like 3 star than the 4 claimed. We had a nice time but won't be returning. Highlight of our trip was dolphin search cruise, we saw lots right next to boat and staff on boat rescued a turtle trapped in fishing line which made my day.

Rick Giesberts

Lovely hotel. The check in is at the hotel across the road. Here you will get a card with which you can get access to the enclosed miraflor suits. There are a 8-9 peacocks wondering around, which our kid loved. Parking is a bit tricky, as there is no parking space. You have to park on the road, where available

Paul Tuddenham

Lovely bungalow. We deliberately booked one with a separate bedroom. We were lucky, our little patio had sun from mid morning right through to almost sunset though not all have this as they are mainly built in blocks of four. Dining was just over the road in Hotel Rondo with a huge selection of very very good food.

Jocke “JockeSve” Svensson

Hotel as such: OK, even though the staff ignored people walking around the area without a mask! BAD!!! I really don't get why there are german posters everywhere... Can't they read English? And when staff started to spek german to us, well that was over the top! Room: Superior Bungalow: Quite good with plenty of storage and generous beds. Weird and really annoying: 99% of TV channels were either Spanish or german... One (really, only one!) English speaking channel working, rest were out of order or missing signal... That's NOT OK in any way! Food: As always on these places. Pretty tasteless, and to be All Inclusive incredibly small selection of dishes. On top of that, not once during our one week stay was the food hot or even really warm. Everything (really EVERYTHING) was lukewarm... :-( So overall, OK place (not grat in any way) place IF you are german...

liv B

AMAZING HOTEL! We stayed here for 8 days and we was absolutely shocked at how good this hotel was, from the staff, the service, the food was 10/10. The staff are lovely and kind. We arrived very late in the night and they had packed us a bag full of food and water which is a very kind gesture. We stayed in the adults only bit and it was so peaceful just what we wanted. The rooms were brilliant and modern. They have a massive range of food which by surprise was very tasty, I’ve never been to an all inclusive were the food is that good you go up for seconds haha. The only cons of this hotel are that it is far away from everything else so we hired a car to get around. The only little thing was that the cups were quite small when getting a drink (all inclusive) and other times we got a big cup not too sure why. But all in all we was made to feel very welcome and enjoyed our stay. Thank you

David Taylor

Was an amazing location and had plenty of time to relax. We went all-inclusive and just relaxed by the pool most of the time. They did have a free bus drop-off and pickup service. If you do want to travel out, be aware tho that the pickup times were quite late, so we returned to the hotel by taxi. The food was great, and the service was top-notch. All staff friendly and no bad experiences I stayed in the 18, only private area, but next time, I think the general area would be fine, I didn't use the private area pool or sunbathing area. The bar and restaurant are closer to the general pool, so I spent most of my time there. Even though the general area was busy, most were sunbathing, so there was ample room in the pool to cool down and swim. The entertainment was diverse and interesting, from pilates to aqua aerobics and electric violin playing today's hits and singers after your evening meal there was plenty to keep you occupied. The only negative I can say is that the shower temperature fluctuated so much that you had to time when to wash your hair or step back as to avoid burning. This was manageable, and I expect it's hard to supply a steady temperate to rooms as scattered as they are in this hotel. I will most likely visit again in the future. Thanks for the memorable time :)

Matthew McCaig

Absolutely fabulous hotel for adults and family's. The staff are so helpful, attentive & friendly. Rooms are very clean and maintained daily by the cleaners. I was impressed by the choice and quality of food each day - all round excellent. Nice pool with ample sun-beds for all. Lots of daily activities at the hotel for children & adults to join in should you wish. Good drinks selection at the bar... Good location for visits outside hotel, short cab ride- 10€ roughly which hotel reception arrange. Overall - thank you Kumara Serenoa for a fabulous 10 day holiday. Would I visit again….. YES!!!!!

Tim Woods

Lovely looking hotel, when we arrived the place smelt amazing staff very friendly. However the hotel is in the middle of like a baron wasteland 15 minute walk from a shop no pubs around locally all the nightlife is a taxi ride away, if you like chips, pasta and bread this is the hotel for you if u like flavour in food don’t bother coming here they serve pasta for lunch and dinner every single day food got very boring they need a new chef all inclusive cocktails could be better and the entertainment is 5/10 the guy round the pool is the entertainment without him it would be boring. The pool attendant (not life guard) he’s too busy moaning about the kids with the balls and sinkers in the pool think they are on power trips (unless your Spanish of course then u can do whatever u like swim in the pool after it’s closed and none of the staff say a single word) This hotel is best suited to people who like to laze about and do nothing if u like to sight see and explore stay at another place.

Chris Dickson

During our stay at the Kumara Serenoa Hotel, we found the overall experience to be of very high quality. The hotel is exceptionally clean, with a pleasant atmosphere and hard-working staff, and it never felt crowded. **Location:** The hotel is located near the Maspalomas golf area, which is ideal for those planning to hire a car to explore the surrounding region. There’s also a courtesy bus into town, but for those wanting to stay in the heart of a tourist area, this hotel might not be the best choice as it isn’t within walking distance of Maspalomas. However, a short taxi ride costing around €6 will get you to the town center. **Reception:** The reception area is welcoming, and here are a few key points to note: - **Towels:** Fresh towels are provided upon arrival free of charge, but there is a €1 fee for each towel change. While this may seem unusual, it’s not unreasonable. - **Safe:** There’s a charge for using the safe in the room (€34 for a two-week stay). This feels a bit like penny-pinching, but businesses need to make their money. **Drinks:** While there’s a bar in the reception area, it’s not part of the all-inclusive package. The main bar, located in front of the pool, serves decent beer on tap along with the usual sugary soft drinks and cocktails typical of all-inclusive deals. You can upgrade to an all-inclusive premium package for €14 per person per day, which may or may not be worth it depending on your preferences. Alternatively, you can collect premium vouchers by opting out of room cleaning via the hotel app. **Food:** We opted for the all-inclusive package, and breakfast offered a wide range of cereals, continental meats, and hot items. Overall, the food was good, although I’ve seen some reviews describing it as tasteless, which I think is a bit harsh. The stews, in particular, were very good in my opinion. However, a little more variety, such as themed nights, would enhance the dining experience. While it wasn’t the best food I’ve ever had, it was of good quality, just needing a bit more attention to detail in the main courses. **Pool:** The hotel has three pools: one reserved for adults-only guests, the main pool, and a small children’s paddle pool. One of my biggest gripes was the strict enforcement of rules in the main pool—specifically, the ban on inflatables and balls, even small soft ones. While I understand the need to limit large inflatables, I believe the lifeguard should have some discretion when it comes to small, harmless toys that can entertain children without causing disruption. Allowing dive rings but banning soft balls seemed inconsistent. Despite this, the pool area is spotless, with plenty of comfortable sun loungers, umbrellas, and tables. The pool itself is slightly salty, very clean, and ranges from 1.10m to 1.40m in depth. **Entertainment:** The entertainment team, led by Jesus and his colleague, was friendly and engaging. Kids' activities included face painting, Jenga, singing, dancing, and shuffleboard. For adults, there were aqua-aerobics, darts, and exercise classes around the pool. Evening entertainment was primarily singers, but during our second week, we were treated to some excellent acts, including a violinist, rapper, and guitarist. I would suggest that the hotel encourage these performers to advertise their social media pages so guests can continue following their work. **Summary:** We had a fantastic holiday at the Kumara Serenoa Hotel. It’s a clean, spacious, and friendly hotel with a relaxed atmosphere. While I may not return in the near future due to limited activities for my 6-year-old son, the hotel was excellent in nearly every other aspect.

M.papa

Nice hotel for adults only. Very clean and tidy. Staff at reception are the best including security. 10 minutes from beach beautiful pathways at back of hotel nice. Only couple of things it’s lacking is main issues we had was a double deluxe suite should to us have a double bed but not in there case all they have done is slapped two single beds into one was awkward because we kept dipping into the middle. So more suitable for kids. Noticed that reception disabled toilets does not have a lock on door lock so that’s probably not disabled friendly. Rooftop bar and swimming pools are shut while weather still booming and other hotels are still active. I think hotel is better suited for more older people as it seemed it more suited for them. I am not complaining about staff more about hotel quality. Hotel problem budget the bosses. Would I stay again yes of course.

Sharon Lawrence

The hotel staff were all extremely helpful and made sure you had a lovely time. Food was excellent. The hotel was a lot quieter than we are used to, one for people who want to just completely chill. We really enjoyed the two animation activity girls Andrea and Ines who were lovely putting on activities for those who did want to take part. Entertainment acts in the evening was limited. A nice holiday. Thank you

Rachel Jones

We loved our stay here. The rooms were modern, clean and spacious. Both pools were lovely and relaxing and there was no difficulty getting a sunbed at any time of day. The food was delicious and there was lots of variety - not the same thing every day. All the staff were friendly and helpful but especially Jenny on reception and Maria on the rooftop bar. The spa is also very good value and worth going to. The hotel is only 10 minute walk from the beach and there are lots of restaurants and bars a short walk away too

Marion McComb

Place was kept very clean. Meals very good and varied. The two drinks policy seemed a bit silly considering we were AI ,and the bar person preferred to serve Spanish people first. The evening entertainment could do with a revamp. The stretching and aqua gym were great. Would definitely visit again as I'm often a solo traveller and felt very safe. They also have a green room policy which allows a late checkout.

Sheila Yates

Nice clean rooms. Friendly staff. Exterior needs attention very shabby. On a noisy road at back of hotel.. All traffic constant with buses / delivery wagons etc & main pool is next to this. Food & cheap beer and spirits awful all inc not worth the money. Rooftop terrace lovely and views at front amazing. My opinion & others I spoke to whilst there too. Albeit I felt safe there going alone. I wouldn't go back. Each to their own opinion.

Jousefh Jousefh

Such a good and wonderful Hotel. With good service, nice rooms and a lovely atmosphere, this is one of the best hotels we have stayed at. we can highly recommend staying here during your stay in Gran Canaria. What we would like the hotel to develop is to have a more calm and harmonious breakfast, lunch and dinner time. There was a very high noise level and a lot of running when many people were there at the same time.

S.Y. O.

I had a wonderful stay here with my family here in June 2023. Especially for my mom who was the special guest for us seemed to be very satisfied with the food. Their spa is a must(remember the 'Thalasso') - it costs a bit but truly worthy. Totally recommend.

Psico Tendenze

Beautiful hotel in Gran Canaria. Perfect for recharging the batteries for 1 week. The pool are wonderful even though I would suggest to keep one reserved for adults only. Special thanks to: Paolo ( Thalasso Centre) and Sofia Rosa ( restaurant) for their kindness and Zuzana and her team for the very special gift I received for my birthday.

Andrew gums waters

With out a doubt best all inclusive hotel we been to was brilliant all the staff very helpfull. And had fun the same time. Sheila was excellent with all customers and her staff. Every day was fun to go and eat. Pools are salt which saved going the beach. And all the hotel had two pools to cater for all. Restaurant was good fun and a vast variety of food Sheila made our stay extra welcomed

Fatma Khan

Great hotel. Wonderful location. Professional staff. Yes be aware they do charge for the safe in the room. Taxis are expensive to Las palmas but the tours with Tui & Jet2 are a great value and wonderful way to see the city.

Karl Brown

Just had a 10day Holiday and stated here. Outstanding in everyday. Lovely apartment rooms,they are cleaned everyday, Air con and no worry of the odd TV channel if you fancy chilling in. Netflix is available at no cost to you. The staff are so friendly and can't do enough for you.. A 10-15min walk ( or taxis are only 5 euro) down to the beach ( playa de ingles) where there's something for everyone. Buses run all the time if you fancy going further a field ( puerto rico , puerto mogan ( very lovely place), las palmas etc) and a lot cheaper than taxis. Definitley stay here again. Thank you HL RONDO

Chris Hambley

Stayed at the Rondo hotel during Pride may 24. This hotel is 5 stars, the level of service was fantastic. Staff from the reception deck to the dining room and pool bar some of the friendliest people I’ve encountered in my life. I would highly recommend the Rondo and plan to stay again as soon as I can! Wonderful, wonderful, wonderful!

Joseph Glavin

Upon our arrival, we were greeted by Jose at the front desk, setting a positive tone for our stay. Jose's warm, energetic demeanour was echoed by the entire staff we encountered, including Gian and Francisco in the bar (Francisco's cocktails were exceptional), and Oscar at the pool. We were particularly impressed by the stunning foyer, which exuded elegance and charm, setting the perfect ambiance for our stay. The restaurant staff also left a lasting impression with their attentive service. Breakfast offered a delightful array of options, from cereals to pastries, with a skilled chef ready to whip up fresh omelettes and eggs. The hotel has recently undergone extensive renovations, both inside and out, with plans for a new fitness centre in the works. We're already looking forward to our next visit to Hotel HL Rondo—our experience was nothing short of exceptional. Warm regards, Joe & Valerie

Leonardo D. Schlossmacher

Modern and new rooms with everything I needed. Staff is friendly as speaks multiple languages. Overall everything was very clean. Pool area is awesome: they have a nice pool, many comfortable sun beds and a warm tub. The smoothies from the pool bar are delicious. The breakfast is very good: many fruits, cereals, yogurts, different kinds of bread, different kinds of freshly made eggs, sweet pastries. They are partnered with another hotel for the gym which is nice. Location can be a bit noise with the windows open due to cars but not too bad (and I’m a light sleeper). Good restaurants around and there are 2 malls in less than 10 and 5 min walking with many more options. I’d totally come back to this hotel :)

F Zijlstra

We stayed 2 weeks in HL Rondo (logies). Very spacious, good looking, luxurious room and very spacious terrace. Clearly recently renovated. Comfortable beds (twin beds). Breakfast is good (08:00 till 11:30) with meat, cheese, bread, fruits, egg station and smoothies. Breakfast is everyday around 90% the same. Supermarket around the corner. Helpful and friendly staff, especially the catering staff. In the weekends there is music from the neighbors, but it’s not disturbing. Around 20 minutes walk to the sea. Also some restaurants available around the hotel. The biggest turn off is that the air-conditioning is not working, this will result in a 26 degrees room at nights (this is common room). You cannot open the door because it’s directly accessible via the swimming pool. There is no coffee machine in the room. The finishing of the room has been done quickly, for example, there’s no putty in the toilet and that causes the toilet to leak. But I would visit this hotel again

Danny Jeacock

Would highly recommend this hotel for anyone. Great food, comfortable rooms, massive pool and great entertainment on offer. We stayed for a week, and was never bored with what was on offer. I would love to thank the entertainment team, everyday there was fun activities on offer, and they were all friendly during our stay. Throughout our stay, there was always at least one out of three lifts out of service, during peak times you did have to queue quite a while for these. On occasions, two were out of service, so be prepared to walk on foot to your rooms. We paid for all inclusive plus package, which gives you access to premium and labelled spirits. However, when ordering drinks, you had to ask for these specifically. Even with a different coloured wrist band, the bar staff did not always use these spirits. I would love to stay again. Thank you!

Douglas Child

Me and my partner stayed here in July. We were greeted with big smiles. Very clean throughout. The bedrooms were a great size and kept very clean throughout our stay, the cleaners were always very nice and polite. The food is what you would expect for an all exclusive, although we did have some days where there were a lot more options than other days, the snack bar is a nice little addition. The drinks are great, good selection to choose from and the staff always happy to chat. The pool area is really nice, two good size pools. One negative is people reserve the beds very early. We unfortunately found this out on our first day. People had towels out on beds before half 7. One other thing is that there is nowhere near enough lifts. There are only three, so you are constantly queuing and for four days of our holiday one of the lifts broke which caused fun time at dinner, taking the stairs when you’re on the sixth floor isn’t fun especially after dinner!😂 I would recommend the hotel as the positives and the experience definitely outweighs the two very minor negatives. It’s in a great location, 10 / 15 minute walk from the beach / shops / bars. And was only a 30 minute drive from the airport.

Eva Sinclair

I was there for my birthday with my partner and our expectations were blown away by the reality. The staff and cleaners were so friendly and welcoming. They were always willing to be of help, and service was extremely fast. The hotel was always kept clean and tidy and our rooms were cleaned everyday. The spa was a delight, we had facials and other treatments which were definitely worth the money! The food was very good, with various options each night. The hotels location is perfect with just over a 10 minute walk from the beach and is close to many shops and restaurants. Overall, I would recommend this hotel to anyone and would definitely love to come again!

Crystal Brown

Have just come back from here. We had an amazing week, reception was really helpful when we checked in as we had a late flight. Was able to get cold dinners put in our room for our arrival. There were many activities for both my boyfriend and I to take part in during the day time as well loads of time to relax. The hotel is in great location, very close to all the amenities and the beach. Lovely food, there was a large variety of food for everyone, even had vegan options. The hotel cleanliness was at a very high standard with cleaners able to clean your room everyday if you would like them too. The only moan we had was with the lifts as one lift was out of order the whole week we were there, as my nan was not able to walk down the stairs, this was a big problem for us. People were not allowing her to get in so had to wait a long time to even get her down the stairs. People were also putting towels on beds early in the morning when it clearly states on the website that this is not allowed so be aware of that because staff wasn't doing anything about it. But overall, we had the best family holiday and would recommend it highly. We will be coming again.

Melissa Fairhurst

The hotel staff are helpful and are really nice. The hotel itself however is unlike any 4 stars we have stopped at before, it is very tired in places. The pool is covered with a liner but in parts it is coming away and the tiles underneath can be seen and felt which unfortunately caused my partner to cut his foot. There was also a fight in the restaurant during our stay, which is no fault of the hotel however a young girl was sick all over the floor (drunk) and despite 3 staff being told it took nearly 10 minutes for any staff to come and help/assist or clean the mess. It was unpleasant and disgusting. The food was average, there was choice but a lot of food felt it had been sat for long and wasn’t good quality/fresh. It can feel very repetitive. One night when we returned a woman was asleep outside our room, I feel a lot of people are quite rough. But I do think that’s due to the area, it is quite rundown in places and scruffy, hence the people it can attract. I wouldn’t return and was very disappointed when comparing this to other 4 stars, the quality/value was no where near. The animation staff I never met, they never walked around to socialise/inform what was going on and the entertainment again was average wirh poor singers

Holls Jessica

Absolutely nothing to complain about, food was great, different typical canarian dishes to try daily amd different themed food nights. Room lovely. Location quite but a great base for travelling and has everything you need, super market etc. All staff lovely and friendly, Antonio the waiter was especially lovely, helped me practice my Spanish conversation! The pool is on the smaller side, but the beach is a quick 5 min walk! Very sad to leave.

velcro13

This is not a 4 star hotel. The food is very poor quality. You will see practically the same food every day when you visit the buffet. We had trouble finding something that was half enjoyable. The hotel is not all-inclusive either. You have to pay for sunbed towels which cost 10 euros each. The spa which is advertised as included at the hotel is in fact NOT included (25€ per couple). Same applies for other "included" services; Tennis, Squash, Pool Table, Basketball... The only sport which is included is table tennis. We asked for the rackets which were all beaten up and the balls were all cracked, rendering the whole activity pointless. The water park IS in fact included at the hotel, but there are no all inclusive drinks inside... You practically have to pay for everything! The pool at the hotel is small and you aren't allowed to play any ball games or use an inflatable bed either... There are a few really nice, friendly staff by the pool bar, but we did have a very rude lady at reception.

Duwey The1st

The hotel was very goood in my opinion, nothing to complain about, the food service was excellent and all waiters and waitresses were very welcoming and I'd like to give a massive shoutout to the waiter Antonio he was such a good happy man at all times. Great beach at the bottom and water park was very good although it is €4 for a locker which was a little strange. Overall a very good experience and would definitely come back to this hotel in the future 👌🏿

Jitka Baldwin

We were more than happy with holidays. Food isn’t fancy but plentiful - I aleays found something to eat for me and my 2 yo. Even salmon few times for breakfast! Pancakes every other day. Pool small and relaxing, cleaning neat. You can see some wear and tear as hotel isn’t built newly. Wine wasn’t drinkable for me, so ended up with 4 euro upgraded drinks. Happy with it. Wifi wasn’t available inside my room.

sam whiting

Hotel and rooms were cleaned daily,food was ok always found something to eat but not as advertised on YouTube promotion video,spa was in a different hotel at a cost

Sarah Cliff

This hotel makes other 4* hotels look bad. Excellent, professional staff. Lovely food. Spacious bathrooms. Wonderful location. Nice touches: 1) A second towel to use at the beach or pool 2) Free sun beds on beach (10 meters from the hotel). 3) They post international post cards 4) Room has kettle, hair dryer, bidet, fridge.. very comfy bed and quiet rooms. 5) The car hire company comes to reception to set the lease up. The car is delivered to the hotel. You just leave it in the car park when finished. So easy. 6) Free parking at hotel 7) Gorgeous views of the beach from the balcony. 8) Stones throw from a SPAR ( right next to hotel). Ive tried other places which are similarly priced on the Canaries. They have all been a disappointment compared to this hotel. Recently been back and it’s just as good as I remember. One thing to consider re. weather if you plan to visit the north of the island June 15th to September 15th. Google ‘Donkeys Belly’.

Marie Alth

It’s a great hotel! The staff is very friendly and helpful and when we accidentally poured sand from our shoes all over the ground in our room that they JUST cleaned, they came to clean it immediately without making us feel like the dummies we were lol. If you pay a little extra you get a continental breakfast with an array of options, it’s quite good! Our view from our balcony is gorgeous and I’ll be sad when it’s time to leave.

Graeme Blackwood

A lovely hotel in the best location in Las Palmas. The beds and rooms are comfortable. The hotel is quite old now, but well maintained. The rooms are slightly dated but in a charming way – they’re quite lovely really. Breakfast is fantastic. The gyn, spa and rooftop swimming pool also great. Supervised children can use the spa from 10am - 12, after which it is exclusive for adults. But with the barrier reef protected Las Canteras beach on your doorstep, you don’t really need anything else!

Siobhan Louise

Nice double room, comfortable bed and pillows, great breakfast. Although I like my coffee stronger than served. Great service from the staff. Spa could be bigger when compared to the size of the hotel and open later. It closes at 6pm.

Hugh O Neill

Second time at this Hotel. Everything is perfect. All staff are so nice and friendly. Facilities are amazing and the spa 🧖 and food in restaurant are amazing too. It’s like a home away from home. The complimentary room on check out day to freshen up before your flight ✈️ really is a touch of class and makes you feel so appreciated and appreciative of the Hotel and its staff. Can’t wait to go back again in a few months. Across the board, all personnel working there make the Hotel such a welcoming and relaxing place. Muchas gracias 🙏 a todos.

Adam Croot

Just got home from a week here. The hotel was lovely, the rooms were all clean and well equipped, the location was pretty good, and the staff were fantastic. When we arrived we were put in ground floor room, it was a nice room but we weren't a fan of our outdoor area opening straight up onto the poolside, so we went to see the receptionist who arranged for us to be moved to another room the following morning. The new room was bigger, on the third floor, and had a good-sized balcony with sunbeds, which was a suntrap from 13:30 until sunset. I never quite caught the receptionists name, I think it was Jayny or Jaydy. She was fantastic and went above and beyond to resolve a few issues we had. Because we had friends staying in a nearby hotel, we went bed and breakfast only and ate at nearby restaurants with our friends; however, the food smelled amazing and the menu looked varied and a bit upmarket while still reasonably priced. The on-site facilities were great, and we made use of the pools and jacuzzi multiple times. The main pool area is suntrap, and even though it's situated near a very busy road intersection, the architecture of the building deflects the noise, making the pool area and the overlooking balconies actually quite peaceful. I have rated the overall hotel as 4/5 stars simply because there's always room for improvement, and the car park is awful and cramped with spaces that are too small. I have rated location as 4/5 stars simply because of personal preference. I like a place closer to the beach with a sea view. This hotel is, however, well located with plenty of things to do around it.

matej cota

We stayed 12 nights. Personnel very kind and professional. Hotel is clean and well maintained, despite being old. Restaurant buffet is very good. More busy in the morning and calmer in evening. Despite the crowd, staff is manging to keep it always full of food. Team of animantors very engaged. I was very happy to have Croatian in languages spoken among the crew. Few points which I liked less, but I would not say it was negative: Swimming pool only open 10-18h00 a bit brutal. Should be at least 19h00... Mini disco very short and the room in which it is held is not very inviting. I imagine it worked great as a night club in 80s, but should be brought up to modern standards. Finally be prepared that hotel is almost all Netherlands :) To conclude, yes It is a hotel adapted for families with children.

Donna Dougherty

We stayed for a week starting 16th June in one of the superior rooms and worth every penny. The room was spotless on arrival and stayed spotless during our stay thanks to the girls (especially Olga) who cleaned our room every day. Every single member of staff made us feel welcome and special. 20 minute walk down hill to the beach, which was great as we like a morning walk and only 4 euros back in a taxi. Food at the hotel lovely especially the al a carte restaurant, the steak cut like butter, delicious. All in all can not fault the hotel.

Cas Bertens

Barbacan is a nice stay on Gran Canaria. We stayed in a 2 bed- and 2 bad room. The room itself was relatively clean and well maintained. Two plus points are the beds and the showers. The airconditioning has not been cleaned for a long time. The temperature inside the bungalow cannot be cooled down with the airco capacity of the aircos in the bedrooms. This makes is at the end of day very warm. The atmosphere around the hotel can be subscribed as very "Dutch". Some people like this, but it is not giving a real holiday feeling for us. There are 3 pools. One only for adults. The two other for children as wel. The pool is mostly overcrowded during the day and is too small for the amount of rooms. The temperature of the pool is very warm. If you want to cool down from the sun this is not very convenient. We rented a car at the airport during our stay, this is definitively something we recommend. It is cheap and provides a lot of flexibility. You can park for free at the hotel. The service in the hotel is great! We had a fine stay but most probably will not go here again.

James Moore

Excellent hotel with fantastic amenities, pool areas are clean and not too busy. Snacks are pretty standard and drinks are only slightly dearer than outside bars. Hotel is walking distance from most areas, Yumbo, Irish Sector, Cita and beaches.

Sam

This was our second stay at this hotel and found that there have been some small improvements since the last visit (We enjoyed our stay last time so was a bonus!). Staff are friendly and helpful. Nothing is too much hassle and always friendly. Room was very clean and also very quiet. The only issue was the Air Conditioning was a bit weak but would still cool the room down after a very long time. We were all inclusive and found all the food and drink was to a very good standard and very enjoyable. When we return to Gran Canaria we will certainly be back at the Hotel Neptuno.

Sandra Ward

I had a lovely relaxing holiday at your hotel. I found all your staff exceptionally helpful and attentive. The restaurant was excellent also the pool eating area. Again exceptional attentive staff. Only niggle was all menus accessed by phone app. I would rather have had a written menu on display. Overall an excellent hotel and would certainly recommend. Thank you for a fantastic holiday.

J O'connor

Another excellent stay at Neptuno—this was our third year visiting, and it did not disappoint. The staff are very friendly, the service is excellent, and there's a great range of food available. The pool bar terrace is lovely, and the pool area is kept very clean and tidy. The hotel is gay-friendly, with a mix of gay and straight couples, friends, and small groups. It’s a very relaxing environment—there's no rush in the morning for sunbeds, no loud music, or disturbances around the pool, and the amenities are well maintained. The quality of the evening entertainment is mixed, but they did have a great tropical-themed night while we were there, which was very popular. The location is perfect for the Yumbo Centre and just a short walk to the beach. Although it doesn't affect us, the only downside might be that there are a lot of stairs, so the hotel may not be accessible for those in a wheelchair.

James Ashcroft

Just finishing our fortnight's stay here, what a fantastic hotel. Staff, very friendly. Rooms, very clean, modern, nice shower and a bidet a sign of class 👌 Food, excellent, breakfast had freshly cooked bacon and eggs every morning, also the evening meal is always excellent. No kids so very nice pool vibe, it is very metropolitan, so if your brain is stuck in the sixtys not for you. I loved it. 100% recommed for anyone who wants to escape children. A very inclusive hotel, highly recommended. 🏳️‍🌈🏳️‍🌈🏳️‍🌈

Jack

Beautiful hotel. Had a fantastic time here. Food was amazing , drinks great, and no issues with the all inclusive. Lovely entertainment and a friendly crowd at the hotel. Will be staying here again ASAP :)

carlyfarley

Amazing! We are having the most wonderful time at this hotel! Very clean and super friendly staff who all work very hard. The gardens and scenery are breathtakingly beautiful and very well looked after. Breakfast can be busy the later you go so I recommend getting there early. We stay around the quieter pool which is wonderful. All the food we have had is delicious and there is lots of variety. The area has shops including pharmacy and supermarket directly opposite the hotel, so very convenient. The beach is an easy 5 minute walk away along with more shops and lots of restaurants and bars. The games room could do with a few more games for the kids though especially in the evenings as the games room closes at 9pm. We would definitely return and recommend to everyone 5* from us! Family of 2 adults and 2 children aged 12 and 17.

David

I did visit this hotel 1 year ago but me an my family are still talking about how much we enjoyed it. There's always something new to eat at the hotel. Huge pool with warm water. A beach nearby but I wouldn't necessarily suggest going there... Firstly because the hotel has everything you need and secondly because it's always very crowded and tight. There are allot of trees planted all around the hotel and allot of gym equipment. Would recommend

Brian Havmand

Great hotel to stay at to visit Mogan, there is only a short walk to the city and you can walk most of the way through the hotel gardens, as there is an exit for guests at the end. There is a quite pool area and a family pool area, both very similar in size and look. Breakfast buffet has a great variety, at busy times, staff will help to find a free table. Best thing about this hotel is the botanical garden, which is all over the area, every time you walk outside, you notice something new. The cats that walk around the hotel area are very friendly and well taken care of. Staff are very friendly, cleaning of the room every day was very good.

Violet Cox

The most beautiful, clean comfortable welcoming hotel we’ve ever stayed in ( over many years of traveling). They’ve thought of everything you would want for a luxurious experience. It was so tropical, inside and out with lots of nooks and crannies you could escape the sun which shined the whole time during our visit. Staff are extremely lovely and helpful. Food was fabulous with such a great choice. We felt it was a Tropical paradise as soon as you step out of your room, with Palms and exotic trees and fish ponds ( I could go on and on🙂). Happy birds in a lovely huge cage fed and cleaned daily, with lots of fruit to eat and baby birds to feed. Several swimming pools around . WE WILL BE GOING BACK.

Holger Ulrich

Very nice hotel, lot of greens inside. kids friendly. Food also quite good quality. We stayed for 3 weeks as a family and we loved it

Paul Dunsden

This is one of the best holiday hotels we have stayed in ! The location is superb and all the staff are fantastic. Special thanks to Patrick, Francisca and Jule they were wonderful. The rooms were large well equipped and clean . It was very spacious with a large balcony and the most amazing views . The whole experience was fantastic. We truly can’t praise all the staff enough , they were all fantastic. As far as the pool goes it was beautiful with the best views you could imagine. The food was great along with all the staff in the dining room. A truly great experience and a great venue

G

Brilliant hotel, staff are very welcoming and helpful. The place is kept immaculate. We stayed in the presidential suite and it was perfect for me and the misses and 2 teenagers. The food is really good. You definitely get value for money and the service is spectacular. The views around the hotel are great. We highly recommend this hotel and we will definitely be coming back. Yes the main entrance isn't open at the moment due to some work going on but it make very little difference to your stay. We found it quite handy to come up in the lift from the road. It made sense. The gym has enough to give you a workout. Its not stacked with equipment but it does the job. The Spa is good too. We had a massage and it was brilliant. So enjoy and treat yourselves to an amazing stay at the Gloria palace royal. You will love it.

S.Y. O.

I already miss this place - it does not have a luxury touch, but everything is here. I liked their fresh food, little live music stage at dinner time, and multiple programms for adults as well even though I couldn't try any of them. Actually you will be kind of busy swimming all the time at Amadores beach, it's one of the best of the island. It was very spacious that I couldn't even figure out the floors until the last day and would get lost at every step.

Sam Cannon

Booked a double room with sea views, the pictures are a bit misleading as you only have slight lateral sea views and no view of the pool, Just the main road and an urbanisation. Disappointing as the food has been excellent in the buffet restaurant as well as the service. The Spa is very nice and allows children during certain times. I would be writing a much more positive review if it weren't for the poor view. The pool areas are also nice. I would recommend anyone booking to request not to be in block 4. I have now changed rooms for the last 2 nights so have edited my overall rating of the hotel. I will post a new picture of our view.

Dominika Miernik

Reading all the good reviews was really excited to visit Gloria Palace Royal but after the arrival was immediately disappointed by the customer service. Hotel has got amazing views and good day entertainment and that is all the good things I can say about it. I was travelling with my family, 2 adults and two children, all inclusive. Firstly when we arrived, after 5h flight, they couldn’t accommodate us to the joined room which was promised before. After one night we had to move all the luggage to another room (no valet to help you with the luggage and we were out of the room for 2h till check in time). You need to be extremely patient as you wait constantly to be served by the bar staff, there are no bracelets so you need to scan the card every time you want to order something (when you’re all inclusive). The card gets faulty a lot so you need to go to the reception to get a new one or fix the one you have. Snack bar only serves food to the table, you cannot take it with you to the sun lounge. There is no smoking area so people smoke next to you at the pool area, when you’re eating, also next to the young children pool. Entertainment at night is very poor, during our 7 day stay we haven’t experienced anything interesting. The food was nice but very poor choice. When you’re with the bigger party you cannot sit at the table with the view as it’s only for 2 people. Lastly on our departure date, we had late transfer and we could not use our card to order drinks at the bar or restaurant despite constant visits to the reception desk. Manager was blaming anyone else but the restaurant and the restaurant did not seem to bother with getting us anything to drink till we finished our meal. Last day should be as easy and relaxing as possible whereas for us it was extremely frustrating and stressful. Overall value for money was very bad.

Jenny

We stayed at Suite Hotel in July ‘23. The hotel check in was fast and the guy was very friendly, he gave us a sandwich, fruit and water for the room as we arrived late at night. The room was spacious lots of wardrobe space and loads of space round beds. The balcony had table and chairs. We had a small fridge and tea/coffee facilities. Beds were really comfy. The food was excellent and we never went hungry. There’s all variety of breakfast choices, fruits, hot breakfast. Lunch is just as good and dinner choice is fantastic. The dessert section was unbeatable with fancy cakes and ice cream 🍨 We were all inclusive and the drinks were local spirits and beers but definitely were fine. U can ask for your favourite brand and pay extra. The rooftop bar was our fave at night with lively music playing and a great atmosphere. The pools are big enough and have plenty of loungers so we had no issues with that. It gets pretty windy at times so u might want towel grips for your sunbed. Definitely plan on going back another time.

anna martin

This was my second visit to this wonderful hotel and I intend coming back for a third visit. On our arrival we were greeted with a complimentary bottle of wine and water in the room's fridge. My husband's birthday was during our stay and the hotel gave him a bottle of wine and chocolates which was a lovely gesture. The hotel itself is in a prime location for the beach and bus stops if you like to explore the island. All the staff employed are extremely professional and friendly particularly in the dining room. Cleanliness is a priority everywhere in the hotel, our room was cleaned to a very high standard daily. There are lots of comfortable sun beds at both pools on the ground level and up on the rooftop you can find two different sections where you can also sunbathe with the addition of jacuzzi pools to help you cool down. The hotel also offers a spa, which is well worth a visit. I did not personally go to the gym but it was available if you enjoy working out. The food is very good and there is a huge selection to choose from, so even a fussy eater would not go hungry. Each evening some of the food was based on a particular theme so it was nice to have that selection e.g Spanish evening, Indian etc. I particularly enjoyed the musical entertainment whilst dining. Wifi is free throughout the hotel. If you are looking for an adult only, chilled out relaxing break this is the hotel for you.

Sue Hughes

Lovely hotel very clean. Food average hence good range. Service at bar slow (needed more staff on and this wasn't full hotel occupancy ) main bar only opened at 8 pm till 11 pm and to get to rooftop bar 2 small lifts which kept breaking down . Spa really lovely .pool area clean ,always managed to get a sunbed and pool bar staff were always friendly and very busy .

andy kershaw

Recently, I stayed here with my Uncle for his Birthday, Love the place very nice and comfortable. Got a complementary upgrade for my uncles room. The room was spacious and had a great view. Love it so much. The breakfast was great. Variety of food. Really had a great 10 days holiday. A VERY BIG THANK YOU TO LINA on reception, she made the stay so special. A credit to the team at the hotel

Helen Johnson

I normally would not give 5 stars on all categories. This time it is worth me giving the stars - and I do this with total sincerity. The reception was superb. Drinks on arrival. We were early. We asked what room we had. It was a standard. But we were told all rooms are lovely. Not only this - but the lady on reception took us to the room to make sure we were satisfied. There are plenty of sun-beds, and several pools. We had a terrace with a table and chairs and we brought the sun-beds near our terrace as we were pool level. The pool areas had plenty of people -but did not feel over crowded. The spar is included. And it was one of the best spars I have used in a while. Very easy access. And hardly occupied. On the roof is an amazing area. Sun-beds with a 360 degree view. The mountains, the sea, the sand dunes, and down to the town. The terrace had 4 Jacuzzi’s and plenty of sun-beds. With a bar - with excellent staff. We had half board. Every night there was a different themed food selection . Plenty of choice. Lovely fresh dishes. And one night a huge BBQ on the terraces. The staff were very attentive. There is a bus almost outside. Bars and restaurants around. 100 m to the beach and sand dunes. And a lovely paseo running for kms. Book this hotel. You will not be disappointed.

Lars Rückemann

Close to the walkway directly near to the beach. You can choose to walk through the sand on the beach or on the walkway for around 3 kilometers in both directions along the sea.

Based Boy

Great hotel, always clean, fun events, close to the beach and great buffets. Wifi connectivity is awful though. Buffet: One could eat fives times a day since there is breakfast, snack time, coffee and cake buffet, lunch and dinner. The hotel offers a great variety of food, featuring a different theme each day. However, more often than not, meals are underseasoned and lack spices. Desserts have always been awesome in my opinion. Cleanliness: The rooms are cleaned daily and used towels will be changed whenever you leave them on the floor. Events: Events are fun and entertaining but also relaxing. This includes but is not limited to: Sauna, Quizzing, Bingo, Yoga, throwing darts and dancing. Location: Access to the beach as well as the bus station „parque tropical“ is less than 3 minutes away on foot. There aren‘t as many tourist traps here as in the middle of playa del ingles. I suggest you visit the beach in San Augustin rather than the one in Playa del ingles if naked Grandpas aren‘t your thing. Wifi: The worst complaint i have is the wifi connectivity. Firstly, it isn‘t free and secondly it only works well inside the bathroom. The connection always cuts off once I‘m in the bedroom.

MICHAEL G

Oldschool hotel in the second row at Gran Canarian beach promenade. Lobby is suitable. But the rooms are furnished within the 80s. Old closets and beds. No update since then. Service is okay. Some restrictions for the guest, e.g. not allowed to drink soft drinks or normal water at breakfast (within all inclusive). Mostly old people. Towel-reservation at pool is sadly allowed. Food & beverage is very good and great variety. In a nutshell: it’s worth the price but not outstanding, oldschool.

Kerem Aslan

have been there end of july til beginning of august, the food was excellent, from breakfast til dinner in evening was awesome, variety of food in evening, cocktails at bar were very good, also entertainment in evening was nice, animateur (hostess) were putting lot of effort in their work to entertain the guests, rooms were very clean, and the bed was very comfy. stuff was very very friendly! playa del ingles beach was a 15-20 min walk away, which was just a bit far in the heat of the day but ok. but there was also beach in front of the hotel which was nice. all in all, the hotel is very recommendable and would come again if visiting playa del ingles.

Ognjen Đukić

The waiters are really kind and work hard so that everyone is happy. The staff is always there for everything whether you have a question or need help,they are there. The hotel has everything that someone needs,fitness,pool,massage and a lot more. I would recommend this hotel to everyone.

Lorna Morris

The rooms are well laid out and comfortable, the staff have been very friendly and helpful and the facilities are very good. The location is good but there is not much within around to walk to but most things you need are provided. We just like to be able to go for a stroll to the shops etc but that's not really possible here. Great place for families with children, very family oriented and the kids club has been great!

Joel Segrave

Very impressed with Kid friendly hotel. The animation team were very good with the kids with plenty of activities for adults and kids (bingo, archery, darts, etc). They were kind to my kids whether that was in the kids club, afternoon/evening entertainment or just walking around. Despite all other reviews the food was good. There is the buffet style section which caters to all different nationalities and tastes, snack bar for burgers and hot dogs and a nice Italian restaurant only open in the evenings which was my favourite. I personally love zone 1 which is across the road, as it was quiet and chilled with a good pool (careful it is deep!) and self serving drinks. Zone 2 was more active with music, cocktails and animation team activities if you like that kind of thing. Should you wish to go to Maspalomas town the hotel can order you a taxi which comes very quickly if you want to explore. There is Holiday World close by which is walkable and has lots of fairground rides for different ages and a food market for different tastes. I would definitely recommend this place for families. Thank you

daz tennant

Food - very limited variety in both the main buffet restaurant and the bookable Italian. Cleanliness - rooms clean infrequently and not very well. Also cockroaches running about in the grounds at night. Pools - 3 separate zones. We were in zone 2 which was mostly adults, so quite calm and peaceful. Public areas clean and tidy. Reasonable amount of beds. Poolside toilets were very clean. Jet2 rep, Graham, not particularly welcoming and had poor local area knowledge. Not very helpful resolving a problem with a trip we paid for. Evening entertainment was very poor unless you had very small children. Advertised as a 4 star hotel. I would be generous giving it a 3 star rating.

Tracey Lewis

Shower cubicle has peeling paint. Woman on front desk on arrival acted like we were an inconvenience. Local time same as UK but phone says an hour difference which means we missed meal times. Little options for eating outside of set times, which isn't great when you have kids with you. Been here 12 hours. At this point I don't think I'd come back. There are pools dotted around in different zones. Pools are nice and well maintained. Suites are a nice size but having my teenagers sleeping in the living area on sofa beds is not ideal as they want to sleep late so no one else can sit comfortably. Bathroom very large. Massive bed in main room. Fridge tiny. Water never replaced and you can't drink the tap water. WiFi super glitchy. Not much to do that you can walk to. Bus to beach once a day. Its OK here but I don't think I'd visit again to this resort due to issues stated. Also they allow people to put towels out to reserve loungers so unless you're out there by 8am, you have no chance

Andrew McMaster

Firstly, whilst on paper the hotel might tick the boxes for 4*, the levels of quality and service are no where near 4*. However, I will review as if it was a 4* hotel. Room: Fairly spacious for 2 adults and a child. Beds for adults were 2 single beds on wheels pushed together, meaning they would often separate and leave a gap. Sofa bed for child in living area meaning having to sit on bedding or constantly unmake/remake bed. Fridge was tiny. Teabags/milk not always replenished when used. Not sure what the schedule for towel changing was, sometimes we went days with no changes, sometimes they were changed several days on the run, once the old towels were left and new ones put on bed. Looking under the bed you can see that the cleaning is basic at best. Cleaners would leave the door to ground floor balcony open - not great for security considering the security gates to the complex were often propped open with rocks and the cats could also have got in. The water in the room cut off twice whilst we were there. Food: The food in the main restaurant was plentiful and varied, supplemented by a BBQ and a separate smaller bookable restaurant. However, if you did not get there as soon as it opened the food would quickly become dry/over cooked/stale as it was piled high early on and not replenished often. The general feel of the place was that of an unsupervised school canteen - it took me back to the horror days of the all inclusive holidays in the early 90s. There was no supervision, with kids frequently picking food up with hands, putting it back, messing with it, etc. The few staff that were there did work really hard to try and keep the place clean and tidy and were friendly. The bookable restaurant, Joeys, was much better quality, though with a much smaller food selection. Pool areas: Pools have a weird time limit of 10am to 6pm, though this does not seem to be enforced. The lifeguard is not there all the time (concerning if you have young or elderly family members) and when they are there they are not attentive (stark contrast to the lifeguards in the USA). Pool areas have drinks stations near them - unfortunately ours stank of cat urine. There was also cat poop trod into the astro turf around the drink station near us which took a few days to get cleaned up. Pool towels operated on a ticket basis, where you could only get them changed twice a week. Sun loungers were often all 'reserved' early on, which was apparently against policy, but you're not going to go around dumping people's stuff on the floor. There were not enough to go around several times. Cats: There are cats all around Gran Canaria. This is not necessarily a bad thing, I like cats and have two of my own. However, this means there are a number of areas where the cats go to the toilet - including just outside the apartment doors and the stench is really bad. You would hear cats fighting outside during the night. The cats seemed to be encouraged too, as about 30m outside our apartment were a couple of cat 'houses' with food, water and toys for the cats. Reception: The receptionists attitude varied from indifference to animosity as if we were wasting their time being there. We never got extra pillows we asked for, and we found out about several facilities from other guests, rather than been given a run down of everything when we arrived. Check out facilities: There is a shower room you can book before leaving if your departure time is after the check out time. The room itself is a spare apartment with a broken shower, the sink ripped out and no electrics working or air conditioning. Entertainment: Entertainment seems to be mainly focussed on younger children, not a lot for adults or teenagers. This is an issue as the hotel does not have a lot of other entertainment in the surrounding area, apart from Holiday World (small fun fair, arcade and bowling).

Graham Fraser

The Marina Suites in Puerto Rico were beyond our expectations. We couldn't believe how nice our room was with a great view of the marina and the sea from our balcony. The room was equipped with everything we needed and was clean and comfortable. Cleaners attended every day and did a thorough job of keeping the room clean and tidy. Service from all the staff was first class. Every member of staff were welcoming, polite and friendly. I believe the location of the Marina Suites is the best in the resort, being so close to the marina and the sea and being situated within easy reach of all attractions.

elaine carter

Last night at marina suites and really don't want it to end. Excellent suites, everything you could possibly need. Spotlessly clean in all areas, beds are super comfy and lovely pillows, Breakfast is fabulous, Pool area is good, but need to be early if you want a good spot, most beds are reserved by 8am.. Seating area on the rocks is lovely for a refreshing breeze.. Lunchtime at the pool bar serving Excellent food and a good choice of drinks. Overall highly recommend, Will definitely revisit...

Margot Paul

Really happy with our stay at the Marina suites. The hotel has an infinity pool and an adult area with jacuzzi for those who want to stay in a more quiet place. We used the gym which is quite small but you can find all the equipment you need. There is also a beauty and massage service. The breakfast is a bit pricey but options for lunch are really good in terms of quality/ price. I highly recommend the Marina suite for a quiet and relaxing holiday.

Grace O

Stayed at Marina suites for 2 weeks. Really nice apartments. Staff were lovely. The only downside was the breakfast couldn't justify the price . Very quiet hotel not much happening at night though which I found different to other places Ive stayed in Puerto Rico All in all would definitely recommend 😊

SRC Services (Steve)

When we arrived at this hotel, it was around 10pm. We were greeted very nicely by reception, and offered a glass of wine, but we took water instead as we were all pretty tired. The room was great, cleaned daily and spotless on arrival. The air con worked fine, though was a little noisy (a low hum) to keep on overnight. The TV barely picked up any channels, and all were Spanish. Though I only tried to use it once when England were playing. From the bedroom, there was a bit of noise from the corridors of the hotel - all the levels are open, with bridges across to the rooms, so from anywhere in the hotel you can hear every corridor. Though we only had an issue with this once and made jokes about it. It certainly didn't wake us up. We had room 207 which had a view towards the pool but we couldn't actually see the pool due to shrubbery and buildings in the way. Higher rooms (level 4 upwards probably) would have a pool view. We could, however, see the sea and some of the harbour. None of the rooms here have a bad view though. The pool area was lovely. It was pretty cold to get in, but nice to swim in. The kids loved it. The deepest part is 1.6m deep, along the infinity wall. There is no music at the pool, it is a proper chill out area. There are a lot of boats coming and going from the harbour, which is nice to watch - some play loud music which is nice to hear too! Paragliders and jet skis are a regular occurrence too. The pool itself could do with some maintenance - there were a lot of loose and missing tiles in the pool. The location of this hotel is great for the beach and some boat trips. It is a little bit out of the way for the main shopping centre, about a kilometre away. It is a pleasant walk through shady pedestrian areas to get there. There are some nice restaurants around the beach area though. All the staff in the hotel were friendly and pleasant. The lifts worked well. The pool bar served excellent food - my club sandwich was beautiful and the pizza was good. The whole hotel is very well maintained in general. The breakfast looked very nice with a lot to choose from, but we couldn't justify the cost. Our room was very well equipped for breakfast. We had a late flight home and the hotel let us have a free courtesy room to shower before we left. Late check out can only be arranged on the day if housekeeping allows it, and it's 50 Euros. Check out is midday though, quite generous.

Robert MC Nulty

The food is lovely they have a self service buffet I got all inclusive and went for at least 2 servings it was so tasty. Good beer too. I got the double deluxe room I found it strange that there was no lights on the ceiling except for bathroom but they had moody bedside lights, and the terrace had big glass sliding door / wall that from in the room you can see out perfectly but it's tinted so it would be impossible to see inside from outside. Pool was lovely main pool was very packed with a lot of romantic couples putting the emphasis on adults only but the pool outside buffet (which is an infinity pool) has a great view when the parasols aren't open and is generally empty. The location is right on the beach and there is poolside bars serving drinks till 8. The hotel is also very disable friendly with pool chair lifts. All together for my short holiday it was perfect the only thing that could make it better would be to have gone with someone and to have stayed longer

Dylan S

10/10 experience. Was truly unique. Hotel is

April Ayers

Overall, it was pretty decent. Pros: The location was good with good walkability to places as well as overlooking the ocean, and the hotel and rooms had a nice environment. If you are a Unique guest, the lounge was really great. Cons: For people that are paying full price for the drinks, the size of the pour was abysmal - very disappointing and made us leave the hotel for other places to eat and drink. Also, most of the shows were good except for this one man who it seemed was doing a bad karaoke show. The other thing we hated is that we are not smokers. All of the smokers were seated in the best outdoor seats (I understand that they are the best ventilated). But because we don't like smoke, we were relegated to the other side of the Unique area and the view was not good.

LSouth 68

Hotel was clean, food was great, room was great. As for the overall experience …. The vibe of the hotel and particularly some of the male staff spoilt the holiday for our party of 5. Unprofessional and rude to us on several occasions. We were not made to feel welcome and were challenged on where we sat to eat and drink and were also questioned when ordering drinks at the bar, despite being on an all inclusive package. In addition the only bar open in the evening closed at 11pm, despite the hotel advertising closure at 12pm. If you are a couple and either German or Spanish I’m sure your experience will be much more pleasant but as a party of 5 English women an incredibly expensive and disappointing experience

S H

Very friendly, dedicated and professional hotel staff. I want to mention Sabrina who served us our breakfast in the mornings. The food was excellent, they offered a variety of different dishes and also vegan options like soy milk for the Cappuccino. Also the staff from reception helped us with all questions. Every evening talented live singers play in the nice hotel bar. We enjoyed that a lot! The hotel is modern & clean, the location is really good - the beach is just across the streets.

Jackie R

Lovely family holiday stay. We came as a family of 8. Ages ranging from 21 months to 58 years. Everybody was happy. Great welcome. Food good. Water splash park great for the kids. Pools lovely. One warmer than the other. Reception staff very helpful. We was in room 280. Our family also had rooms 276 and 274. All rooms was lovely

Victoria

Our family had an incredible stay at Hotel Abora Catarina! From the moment we arrived, we felt welcomed and well taken care of. The staff were always friendly and eager to help, making our experience even more enjoyable. We stayed in Room 180, which was spacious, clean, and comfortable—perfect for our family. The room had everything we needed, and the housekeeping staff did a fantastic job of keeping it spotless throughout our stay. The hotel’s amenities were excellent, especially for families. The pool area was a hit with our kids, who loved the fun activities and the splash area. The entertainment team did a great job keeping everyone engaged, and there was always something fun to do. The food was also a highlight, with a variety of delicious options at every meal. We appreciated the range of choices that catered to both adults and children. The location of the hotel was another big plus. It was close to beautiful beaches and local attractions, making it easy for us to explore and enjoy Gran Canaria. Overall, we couldn’t have asked for a better family vacation. Hotel Abora Catarina exceeded our expectations, and we look forward to returning in the future. Highly recommended for families looking for a fun and relaxing getaway!

Claire Dawe

Great hotel, stayed in room 428. Lovely views of the gardens. Great for kids. The animation team are fantastic, loads to do and great night time shows. Pools are splash areas are great. Stayed all inclusive. Good choice of food and snacks available all day. Beer and wine on tap! Two minutes down the road and you can view the beautiful dunes. We had the package with tickets to the aqua park, lots of facilities close by and easily accessed via taxi for a few euros. Rooms are spacious and come with little play tents for the kids. Would definitely recommend.

Emilie Kirstine

Stayed in room 109. The staff was really accommodating and helpful. Very good service. The food was mostly good, but it was a bit loud in the dining area. We enjoyed our stay. We had a private pool and that really made our stay enjoyable. I can recommend.

Ben Hardinge

Stayed in room 348. Kids entertainment brilliant; rooms well catered for children. All inclusive food and pool side snacks, and drinks available were all great. The animation team were excellent for kids club during the day and brilliant selection of evening entertainment. Room overlooking the main pool was great although slightly late up until midnight with children. Great location and walkable distance to local town and free shuttle bus to the beach

Gary Comley

I stayed here for a week, with 2 children (12 years old) the hotel was very clean, with the room being cleaned and bed linen being changed daily. The all inclusive food was generally good, out of 7 days I enjoyed it 5x, the other 2 days nothing to my fancy so I just had the pizza and chips which are on the menu daily. The entertainment isn’t great for the kids it is aimed at under 8s, plenty of shops around for the kids to shop in, bracelet's etc. water sports close by, the beach is nice! The pool area is well maintained and is fairly busy but with plenty of space in the pool, i would recommend it here and the kids also said they would go back. I’d score it 8/10, it could improve on entertainment.

Jamie Walker

We came here with 2 kids, 10 & 11 for 2 weeks. The room was big enough. The beds are a little hard. Only 2 chairs to sit on as sofa is made into bed. The view from the balcony was very nice, especially at night. Cleaners kept the room very clean, and nothing was too much trouble. It's not a 4-star hotel but a very good 3 star. Staff were friendly and helpful. Due to the location, 2 weeks in one place is too long, unless you like doing nothing, so I recommend booking some trips out. The beech is a 2 minute walk where you can book paragliding and jet skis. The water park included gets very busy on Saturday and Sunday with big ques an hour before opening. The hotel needs touching up in places, but for the most part, it is very clean.

Steve Hodge

On our last day and currently sat in a great little restaurant on the beach. We are all inclusive but honestly, the main dinner is appalling. The amount of people at our hotel that's complained. We are in a group of 10, none of us are fussy eaters but we've only managed 1 meal at the hotel. That was our first night, it was beef gulash with plain rice. The next night was plain grilled chicken that you could barely chew and duck that tasted like wet cardboard. Breakfast is good. Buffet is hotdogs mainly. Not bad. Drinks are obviously fine. Hotel is very clean and tidy. Pool is small with limited beds. Water park is great but can handle a couple of hours before your eyes burn. Beach is great and mogan market is pretty cool. It's just the terrible variety and standard of food that let's it down. One of our guys was sick, another was laid up with a bad stomach after the first night.

Virgil Fagan

Just returned from a 2 week stay. Having stayed in H10 hotels previously I would not return here. There were some positives in that the rooms were cleaned regularly and the view was nice. However the negatives heavily outweighed the positives. * The all inclusive is NOT all inclusive. The father-in-law had to pay €4 for a JD and Coke, and a bottle of water is €1. So all inclusive is nonsense. *The beers are handed to you in a tiny paper cup which leaks and barely strong enough to hold liquid. Very poor. * If you drink Gin, you get paint stripper. NASTY CHEAP Gin. * The bar staff were arguing with customers regularly, very rude in the pool bar in particular. * The food by the pool was vile. * 11 days into the 14 we were told there was a min drinks order per person, this did not go down well and created bigger Q's & longer delays. We are far from big drinkers, but we certainly didn't get anything near what we paid for. * There was building work going on while we were there, why not wait until you are out of the peak season to do this, scaffolding around the bar area. Dangerous. * The baby pool area smelt like raw sewage for 2 weeks and nothing done about it. * The kids bed was very uncomfortable, a cheap fold out couch. * The pool tables need to be managed better, my wife was accused of stealing another child euro when other kids were running around taking money from the tables. A white board with names would help with the order so there are no arguments. * The location is secluded meaning anything you want to buy can be expensive and if you wish to visit Mogan or any neighboring areas taxis are expensive. There is no way to walk to Mogan which is 1.6kms away, you need to pay €30 for a 25km drive. This would not represent value for money for me. We work hard enough and paid a lot for this holiday. We ended up spending over €1000 extra on eating elsewhere and and taxis etc. Never again.

Adam Cooke

We had a great stay at this resort. We never had any problems with staff, they were always friendly and willing to help. The room we had was OK, air-conditioning was working well. The only fault was there was no ventilation in the bathroom so it became like a sauna. The beer on offer was Amstel, served in paper cups, this wasn't as bad as we thought, plus you only get half a pint size each time so it don't last long. The food was a bit hit and miss, breakfast was good but its all inclusive so can't complain. Overall a great location, we got buses to and from Maspalomas, Mogan and Puerto Rico without issue. Also used the cabs, which are a tad expensive but are quick. Mogan was about 25 Euro and Maspalomas was about 35 Euro.

Abi HG

Had a lovely time at this hotel in August. The rooms are beautiful, spacious and very clean. All the members of staff were extremely friendly and helpful, constantly going above and beyond for all our needs. Would 100% recommend this place for a peaceful stay at the most picturesque location!

Bonita Miller

Amazing, love it here friendly very helpful staff cant do enough for you. Beautiful room overlooking the sea. Food is amazing a lovely variety and we arrived late they had cold plates waiting for us abd other late arrivals. There is nothing bad to say about the hotel. Only one down side the ensuite isnt very private it is frosted glass all round.

Marcin Czwakiel

4 people, all inclusive, 9th floor (few advantages makes you feel special, view is really outstanding, 4th floor sundeck is awesome (soft double sunbeds, late sun). Free entry to spa (2 people, once, we didn't use)). Very good food, good alcohol available in all inclusive, fantastic helpful crew, great location, always available sunbeds (not sure if hotel was full. booking of sunbeds is forbidden, but everyone do it anyway:( ). All the rooms by the see (cool view from probably all of it, if you stay in the room). There was extra fee for safe (funny amount but still), I hope it is past already. Overall whatever you expext, you should not be disappointed :) Opinion sticked, and was unpunished for 2 years

Super Dunc

Stayed for one week with bed and breakfast. Hotel looks quite modern and is very clean. Rooms a good size and the shower was good. Bed was too hard for me (even after adding a topper). Staff were very friendly and attentive. Always able to find a sun lounger. Main pool is heated and the smaller pool is not. Bar service was good, as was the lunch we ordered. Breakfast is buffet, which I’m not a massive fan of but you can order an omelette which is what I did most days. There’s plenty of choice. Despite how busy it can be we always got a table outside. The beach near the hotel has sun loungers which cost €4.50 per bed per day. You can walk in to the sea quite far before it becomes deep. Can’t comment on the hotel entertainment as we went out each evening. There’s a shopping center across the street from the hotel. Plenty of bars and restaurants.

Brian Higgins

Beautiful luxury adults only hotel. It's nice not to have lots of noisy kids running about the swimming pool. Staff are very friendly and welcoming. Food is excellent

Jaydenb Football

Decent first holiday abroad for me could of been better with the food as it wasn’t the best and the pool was cool but freezing and the pool staff are not very good. Reception were very good and 90% of the people there spoke English Wich was good as well. There’s also an arcade here and if you wanted some euros for the arcade you can ask reception and they would have no problem. I also dropped a football that I won at the arcade as I was doing kick ups with it but the area is pretty good and I enjoyed 90% off it but the only downsides where the food, pool staff and the water park near the hotel Wich the water was so salty and cold that the sea was less salty. The sports bar was really good if you wanted to watch pretty much any sport as you can request to reception if you wanted to put the football or the f1 with a drinks machine in the room with a pool table Wich me and my family and freind played on all the time. I would I like to comeback here one day Because it was good for my first holiday abroad and a memory from my life that I won’t forget.

Dionne Noakes

Had a lovely stay at the Taurito Princess. Nice room, with excellent all round service. Staying on an all inclusive basis. Plenty of places to chill out, good entertainment and food. Loved the self service areas. Friendly staff throughout the hotel. The spa is nice I treated myself to a manicure and a pedicure. Chilled out holiday Looking forward to returning after the renovation.

Bos Isler

I recently stayed at the Taurito Princess hotel in Gran Canaria and had a wonderful experience. The hotel is located in a beautiful area with stunning views of the ocean. The staff were friendly and accommodating, always willing to help with any requests. The rooms were spacious and clean, with comfortable beds and modern amenities. The food at the hotel was delicious, with a wide variety of options to choose from. The pool area was fantastic, with plenty of loungers and a great atmosphere. Overall, I highly recommend the Taurito Princess hotel for a relaxing and enjoyable stay in Gran Canaria.

Yanira S

The location is just amazing. Room and restaurant service staff are really nice and helpful. Food is really good and the facilities are nice and well-kept. We will definetly be back!

Andreas Glatz

It's between 3 and 4 stars, the eating to breakfast and lunch was good, in the evening average. The new year eve was very good, also the asian cuisine was really good, the extra cost for popcorn, crepes or waffle are definitely questionable. The hotel and the rooms are OK, some issues with the elevator made it pretty hard to come easy to the floor. The pool is OK, don't believe the policy for reservation the chaislounge is in place ....

Next Voyage

It's a nice hotel, but far too big—it's more of a resort where quantity is prioritized over quality. The food is mediocre at best, with some items being of very poor quality. If you're traveling in winter, most of the pools are not heated and are quite cold. If you don't upgrade to a better all-inclusive package, there's not much to drink. The location is also quite inconvenient; everything is far away, and there’s nothing around the hotel. To make matters worse, our entire family got a stomach illness while staying at the hotel. I do not recommend this place—there are much better hotels on Gran Canaria.

Kimberly McNab

Just back from a week away staying in the Maspalomas & Tabaiba Princess resort. We had a fantastic time! We were able to get sunbeds/chairs every day (some mornings not getting down to the pool until after 10am), all pools were well kept and great for adults and children alike, staff friendly and helpful, and room comfortable and clean. The only thing I will say is that the food was very similar each day, but still enjoyable. We ate in a restaurant off resort one night and booked into Kokoro for our anniversary dinner - it was delicious! Overall an amazing holiday and would love to come back one day.

claudia roberta

Spent 5 days with a group of 7 people. It was worth everything. The location is perfect. Easy transportation to everywhere you want to go to. The food was okay some days it was really nice other days it was just fine but definitely didn’t feel hungry. The service , the assistance, the receptionist all were really helpful and friendly. The hotel is beautiful and huge! They made sure all customers had a great experience and were happy. The entrertainment was good. Even though we weren’t at the resort every time due to activities anyone that just wanted to be at the resort had tons of things to do and definitely not going to be bored. We will be back for sure. Thanks Tabaiba princess for the hospitality

Karl Blyth

I want to point out that I am currently still enjoying this holiday about to start day 4. 21/7/2024 Now, where to start?? ABSOLUTELY EXCELLENT. So far, so good. We read a lot of concerning reviews and can hopefully put some to rest. The hotel is absolutely stunning on either side. We are on the Tabaiba side. There was a slight issue when we booked with Tui that they placed us in the Maspolomas side away from family. We tried to sort this with them, but the lady was very rude and obnoxious to us. The HOTEL THEMSELVES took matters into their own hands and went above and beyond, and this was all sorted on arrival with absolutely no arguments. So, a big thank you to the hotel stall for their absolute professionalism. Let's get the good and bad points out of the way. GOOD points. Nice rooms with bath and shower. Bottled water on the first day - refill at any bar. Buggy friendly. Child friendly . Plenty of activities round pools....kids loved the foam party! Evening entertainment we've seen has been good. Live singers this evening. Spotlessly clean everywhere, cleaners are brilliant. Not one bad or rude staff member. Staff at meal times in food hall have been the best I've ever encountered. Used plates and glasses cleared faster than you can blink. Drinks have been amazing from the lobby bar. For a big hotel it's never overcrowded. There are so many areas to chill in peace. No issues getting sunbeds as no reserving before 10 am. Pools amazingly clean and plenty of them. Suitable for children and adults. You can really get some swimming lengths in. Massive choice in food at every mealtime, as well as two snack bars by the pools. One more suited for the kids and one more suited towards adults in my experience but able to eat at both. Water park is more than adequate for kids to have fun for hours... Even for some of the adults I saw having a go. Lots of self-serve drinks machines all over the place. Bad points, but not many. Balcony could be more private...personally I don't like to see the neighbours and would prefer walls or screens separating but not too concerning as not a lot of time spent in the room or on a balcony. The shower is not the best I've encountered, if I'm honest....but it works even though a bit low pressured. Juice self-serve machines have not been working since arrival, but there's such a choice of other alternatives anyway. I will note the sunbed areas others have complained about...the beach/sand effect areas. They are tiny little stones, basically, which personally I quite like better than sand as it doesn't stick everywhere..... it does get really hot and will burn your feel in the heat of the day, but I think it's just one of those things where you either like it or you don't.... we do and have chosen those areas each day over the tiled areas. We would visit again!!

katy hill

Hotel extremely clean. Our rooms were lovely. Walls a little thin so depends on your neighbours for how quiet it is, but we were mostly fine. Food is always available and quite a variety, although the layout of the restaurant where food is mainly in one line leads to queues or annoyance at trying to get to the one item wanted. Location of the hotel is good. Short walk to nature reserve or beach or Yumbo centre. Bus stop outside the hotel and supermarket across the street is useful. Entertainment is OK.

Gaetano Ragusa

One of the best hotels I’ve ever had the pleasure of visiting. Amazing location, beautiful and uniquely styled rooms and buildings, and all complemented my amzing, attentive and courteous staff. Never had a bad experience in the 4 nights I stayed here

The CraicMaster

Could not recommend this hotel enough! My Second stay here and it was perfect and so close to the beach! The staff were excellent and so helpful. Room Service were so quick I started to think they were waiting outside my door waiting for me to ring.

Valentin Ciuciuianu

Amazing hotel, services, location and vibe. The food is absolutely delicious. Suru bar - a great bonus to the hotel with very good cocktails. Definitely worth every penny. Thank you, can not wait to be back.

Mark Bouzida

I loved my start here, the staff are incredible so warm, inviting and helpful. The breakfast buffet was amazing and the whole hotel looked great - location was perfect right on the beach which was a dream. Loved my stay and I'll only stay here when visiting Gran Canaria!

Emily Pearson-Mitchell

If I could give this 10 stars I would. We have had an exceptional stay at Hotel Faro. I unfortunately broke my foot 1 week before our booking and decided to still come, the staff could not have been more accommodating- carrying my plate of food at the breakfast buffet or making sure I didn’t need to move an inch around the pool. The aircon in our room stopped working for an hour or so and they took no longer than 5 minutes to move us room and giving us the options of moving back once it was fixed, no problem was too big and ALL staff were welcoming, accommodating, friendly and professional. We mainly only ate breakfast at the hotel and there was plenty of yummy choices. Everywhere was extremely clean including the rooms. I can’t wait to come back and so happy I spent my first holiday of the summer here! Big thank you to Hotle Faro and all the staff!

Steven Reid

Stayed here with my boyfriend for a week from 29th may 2024, on arrival had been around 20.30hrs, checked in quickly and no hassles at all, every quickly and was delighted with to staff at checkin. Self catering room was spotless and had everything you need from TV on wall, large fridge and freezer. All utilities microwave pots plates filter coffee machine kettle cups the lot. Had its own separate bed room and 2nd flood balcony all again had been well cleaned well presented. We had use of Gym / sauna a spa for our trip which was a surprising 1 hour per day. I stayed close to this hotel 5 years ago, were I was disappointed, so to have a great hotel, brilliant staff and the cleaners was fantastic. 100% would rebook to the hotel.

Clive Martin

Nice peaceful and pleasant apartments very clean and comfy apartments in ideal location to bars and restaurants i.if you arrive late as we did you just phone the number outside and security there within 5 minutes to check you in no hassle

Anthony “Triple T” Gleeson

Lovely apartment. Sunbeds by the pool and on the roof. Not far from the beach. No snacks or bar at the property. Breakfast is available for 9€ a day. Normal buffet style. Yumbo shopping centre 10-15 minutes away on foot. Lots of bars, restaurants and shops to browse through.

Craig B

Nice spacious apartment had everything you would need apart from air con, great WiFi (was getting upwards of 60mbps)even in the room. Very clean overall, although the cleaners maybe should sweep and mop the balcony now and then,it wasn't swept once while we were there (10 days) Pleasant staff. Would stay again without hesitation.

Daniel Van-Loo

We have visited Playa del Inglés many times and this is the best accommodation we have stayed in (11-15 Sept 2023). The rooms are clean, spacious, beds comfortable, and kitchen well equipped (although a couple of sharp knives for chopping onions would be nice!). There are only a couple of English language TV channels but who cares? We were on holiday !!! The pool area is clean and sunbeds were plentiful, both in the sun and the shade. The pool itself was beautifully clean and refreshing. The location is perfect - 10 mins away from the beach and also the same distance to Yumbo and Cita centres which we visit a lot. Have heard people moan that there is no air con... Ok, so there isn't but you knew that when you booked didn't you? We didn't mind - there is a massive fan in the room and I like being warm - the 4th floor got a nice breeze too. Reception staff were friendly and I hope my Spanish speaking didn't have too many mistakes in it. After all, when in Spain, we shouldn't expect others to speak English.. although they did and very probably better than I speak Spanish. All in all, this place is wonderful and also very peaceful and quiet, day and night, which suits us perfectly. We have already booked for next year. To be totally honest, I'm reluctant to say how much we love El Palmar, because then too many other people will book it and we might not be able to get in. It is absolutely gorgeous and I wish I was there now. Wifi good too. Thank you to all the staff, especially the cleaners, who amazed us by being completely glamourous, in immaculate white uniforms and never even seeming to break a sweat! See you in 2024 and please reply to me email because we want room 413 back!!!