Debbie
Spent a week here. Stunning hotel and fantastic location as in right on the beach. I can't fault the staff. Everyone was extremely welcoming and friendly and went above and beyond. There just seemed to lack an atmosphere. There was no music at the pool besides the smoking area, this was besides the Saturday, which they had a drinks promotion, pool side games, and music. The whole place changed that day. More people in the pool could hear the laughter and good time. Don't get me wrong, it was lovely to sit back and relax, but I did miss the bit of atmosphere.
Adam DC
Just left a two night stay at this hotel. I am gluten free, my partner had emailed prior our stay and was told not to worry there are plenty of gluten free options and we’ll be taken care of. Well I have been gluten free just over a year and have never had such a disaster as this experience. I was told conflicting information about what was and wasn’t gluten free. Even eating something g a chef later said wasn’t gluten free, luckily I had no reaction. I spoke to 8 chefs/ front of house staff about what was gluten and no clear answer was given. I was raging at this point, I spoke to reception, a guest experience manager and a member of staff at checkout. At no point was an apology offered until we mentioned this fact, nothing was done to make up for the fact our night was ruined.. and to be honest the feeling was no one could care less. This is a five star hotel at over 300 euros a night and the reaction and knowledge to allergies.. gluten being an extremely well know allergy.. is a total disgrace. Avoid at all costs, our stay in Gloria Royal days before this was 5 stars all the way for a 4 star hotel
Sara Sara
Excellent service, location, amenities and value for money. We enjoyed every single moment of our stay, thanks to the accommodating staff, hospitality and the attentive service from everyone. The SURU bar had a beautiful atmosphere with a great array of drinks. The room service quality and quantity of food were excellent (plus I have very challenging dietary requirements that the hotel went above and beyond to accommodate). I also took the lovers package and it was perfect in every way (again, the hotel and chef accommodated my challenging request) Thank you everyone for a lovely week away.
Graham Rose
Beachside hotel with large pool and plenty of sun beds. Excellent breakfast choice with the option of inside or Al fresco seating. The view from sea facing rooms must be exceptional, but our balcony at the back still offered interest. Staff were charming.
Hans Muench
An old hotel, renovated quite nicely in 2019. Outside and inside very dark, black is the dominant color. Rooms ok as is the service and the food. However there's little variety in the buffet and fish is consistently overcooked. Very small pool area. The big problem of this hotel is the noise. The rooftop is leased to an external disco operator, and the noise from the music would be considered illegal in most countries. Overall, the 5 star rating is not justified even for Spanish standards. More 3.5 to 4 stars.
My Booking
