Janet Blackwell
Spacious clean rooms and bathroom with good supply of towels. Staff were really friendly especially in Joey's restaurant. Plenty of choices in restaurant and you could microwave if cool. Pools clean and supplied towels too. Just a shame out of town and bus only ran once a day
Joel Segrave
Very impressed with Kid friendly hotel.
The animation team were very good with the kids with plenty of activities for adults and kids (bingo, archery, darts, etc). They were kind to my kids whether that was in the kids club, afternoon/evening entertainment or just walking around.
Despite all other reviews the food was good. There is the buffet style section which caters to all different nationalities and tastes, snack bar for burgers and hot dogs and a nice Italian restaurant only open in the evenings which was my favourite.
I personally love zone 1 which is across the road, as it was quiet and chilled with a good pool (careful it is deep!) and self serving drinks. Zone 2 was more active with music, cocktails and animation team activities if you like that kind of thing.
Should you wish to go to Maspalomas town the hotel can order you a taxi which comes very quickly if you want to explore.
There is Holiday World close by which is walkable and has lots of fairground rides for different ages and a food market for different tastes.
I would definitely recommend this place for families. Thank you
Martina Beňová
I used to really like this hotel. Every year, I would spend several weeks here, and until now, I was always satisfied with my stays. Unfortunately, what happened this year has been incredibly disappointing. During my stay, the cleaning staff repeatedly stole personal items from us, not just small items like cosmetics and clothes, but also important documents, cash, and even computers. I filed an official complaint with the hotel reception after the thefts, but to this day, I haven't received so much as an apology, let alone any compensation. This kind of approach is unacceptable, and I can no longer recommend this hotel to anyone who values their personal belongings and safety.
Lindsay Hall
This hotel suited us perfectly.
Our son has a disability so our ground floor room with sunbeds outside was brilliant at meeting all our needs. If our son wanted to chill out in the room we could still go outside and sunbathe with him perfectly safe a few feet away.
All the staff we met were friendly and our son managed to "fist bump" one of the waiters after a few days. Something which he wouldn't normally do as he doesn't interact well socially.
We found the food to be a good standard. Whilst there wasn't a massive selection, there was definitely more than enough every day. My son and husband particularly loved the pizza which were fresh, tasty and available daily. The garlic sauce by the salad is delicious!
I enjoyed a few Pina Coladas and strawberry daiquiris whilst we were there and the beer was good. Self service soft drinks were available and water/coffee was available 24 hours.
The BBQ snack bar was great for days when we stayed around the pool meaning we didn't have to dress for lunch we could just grab pizza/burger/hot dog/nachos and enjoy in our sun loungers or on our terrace.
The rooms were nicely decorated and comfortable.
We locked the key card in our room one day and had no issues getting a replacement from reception.
We were lucky to have a hire car so we did a lot of exploring across the island, however close by there is holiday world which has a food court if you fancy a change of meal and a Spar shop.
The only downside is it's slightly out of the way for some things if you didn't have a car but for us it was perfect.
Thank you Koala Gardens for a wonderful holiday.
Andy Caslin
The hotel itself is lovely.
The rooms are very nice and air conditioned, you’re never far from a pool no matter which room you’re in.
There is a wide variety of food on offer in the main restaurant with a different choice everyday. There is also an Italian restaurant on site which was very nice but you have to book this on the website.
There is also a burger bar that serves burgers, hotdogs and pizza throughout the day.
There is also a gym and wellness service but I didn’t use these during our stay.
The entertainment team are absolutely fantastic, they are all so good with the kids. There is a kids club with 2 sessions daily. They have various games around the pool throughout the day & daily bingo at 14:45.
Mini disco for the kids everyday at 20:00 for 45 mins.
The main entertainment is in from 21:30-22:15, it varies from karaoke/bingo to a show of some description but every night was entertaining.
Now the not so good part.
Despite the holiday being booked 12 months in advance and us making the tour operator aware of daughters disability they put us in an upstairs apartment, after 4 nights they finally managed to move us to a ground floor apartment.
My sister in law who has a mobility scooter was originally allocated an upstairs apartment but was switched to a “ground floor” apartment once we arrived which unfortunately had 3 steps up to the front door which is less than ideal. Luckily she had her 19yo soon with her to help me lift her scooter up the 3 steps which again was less than ideal due to my recent rheumatoid arthritis diagnosis. Lucky they were able to move her to a ground floor apartment after 2 nights.
Despite these 2 issues that were eventually sorted out we would definitely stay here again.
My Booking
