Nadeem Rehman
The staff was very very friendly and supportive. They allowed my son to play a very expensive Piano but off course on one condition if he knows how to play? Very generous and helpful staff always checked for us if Chicken was Halal or not. Very clean, very cozy and very decent hotel. As we stepped into the hotel our faces brightened up. It was a good holiday booked with Jet2 Holidays.
Oliwia
We stayed at this hotel at the beginning of December to celebrate our anniversary. The weather was surprisingly hot, which was a big plus, and the location is ideal for anyone looking for a relaxing getaway. There isn’t much to do in the surrounding area aside from mini-golf and bowling, but the free entry to the water park (you just need to give your room number) was a huge highlight. Another positive is that the beach is only a 3-minute walk from the hotel, making it easy to enjoy the sun and sea.
Our room was spacious, and the air conditioning worked really well. However, the room is definitely showing its age and needs refurbishing—paint was peeling off the walls, the bathtub was leaking, and, unfortunately, we found cockroaches in the room, which was a major downside. This was a major disappointment and left us feeling uncomfortable during our stay.
The pool area was nice, however the water was freezing, making it hard to enjoy even in hot weather. If you wanted to use the spa, access costs €25 during the day or €70 after the opening hours, although the gym is free which was a nice touch.
One of the most disappointing parts of our stay was the reception staff. They were unhelpful and seemed uninterested in assisting guests. When we asked to change rooms because we’d paid extra for a sea-view room but could barely see the sea from the 1st floor, they refused to help, saying, “Technically, you can still see the sea.” Whenever we asked them anything, their response was usually, “I don’t know, sorry,” which was incredibly frustrating.
In contrast, the bar and restaurant staff were lovely and worked hard to make guests feel welcome. The food was decent—nothing amazing—but you could always find something to eat, though it was a bit repetitive. The drinks selection for all-inclusive guests was extremely limited, which was disappointing.
Other issues included very poor Wi-Fi, which barely worked, and unreliable lifts that were painfully slow.
Overall, while the hotel has some good points like its location, the free water park access, and friendly bar and restaurant staff, the negatives—especially the state of the rooms, the unhelpful reception staff, and the cockroaches—make it hard to recommend. It wasn’t the worst stay, but I wouldn’t return. With some improvements, this hotel could be much better, but for now, I’d suggest looking elsewhere.
Arron J. Clarke
Great place to stay .if u go for a week u might be bored after 3 days so I advise renting a scooter or car to venture out to other towns around the area. I recommend this resort and if u have children then it's a must. The safety for children is excellent.
Craig Holmes
Been here for a week and this is not a 4 star, the kids club was none existent and was off site. You are in the middle of a valley which is near nothing and the arcade had half of the machines broke. Got very boring and as for the access to the water park which looks great on pictures. Hit its heyday back in 2013, old, dirty, salt water which was freezing for kids.
Francisco del Rincón
Good hotel in general, specially pricewise. Food was hit and miss , you could tell they recycled quite a lot from previous days. The food was normally not warm, that s something to look at but there was at least 1 or 2 mains that were always pretty good and a lot of variety.
Waterpark was small, but entertaining. Water was veeeery cold but I guess that s what you get in January.
The need more people in reception, 1 person at day time was not enough.
Overall good place to stay, the area was really nice cut through a sort of mountainous valley with a lovely black sandy beach.
My Booking
