Dunja Zivanovic
The hotel has a nice concept, and the rooms are very spacious. However, there are several areas that need improvement:
1. Cleanliness Issues – The hotel is not well-maintained. Room floors were never cleaned during my stay, and I had to request a sheet change after three days—otherwise, it seemed like they wouldn’t have done it at all during my six-day stay. The pool area is cleaned in the morning, but throughout the day, it becomes noticeably dirty.
2. Unreliable Shuttle Service – The hotel advertises a shuttle to the beach, but our experience was frustrating. When trying to return from the beach, I called reception for pickup instructions and was told to wait near some camels. We arrived 10 minutes early, but the shuttle never came. After multiple calls to reception—where they kept telling us to wait longer—they later claimed the bus had arrived and even had a photo as proof. However, we had been waiting for over 20 minutes, and there was no bus in sight. Instead of acknowledging the issue, the receptionist argued rather than offering an apology.
3. Noise Issues – The sound isolation is poor. In the mornings, noise from the streets is quite loud, making it difficult to sleep. Overall, the hotel is quite noisy.
4. Renovation Quality – While the hotel has been renovated, signs of wear and tear are already visible. Many elements from the old hotel seem to have been recycled, which affects the overall quality and appearance.
In summary, while the hotel has potential with its spacious rooms and concept, the lack of cleanliness, unreliable services, and noise issues make it difficult to recommend. Some improvements in housekeeping, service reliability, and soundproofing would make a big difference.
Stéphane Marthe
Was staying at the Miraflor with half-board but had to go to Rondo because Miraflor's restaurant was under construction. Check-in was in Rondo as well.
The staff is really friendly and helpful. One of the best I've ever seen. Good quality for food and beverages. Had a great time there.
Jens Brand
5* holiday experience in the newly renovated modern 4* HL Rondo
I don't know the old Rondo and therefore this review refers exclusively to the completely newly renovated new Rondo. I also find it difficult when people keep writing about how it used to be. The fact is that the hotel has arrived in the here and now and I couldn't imagine a nicer place to have a great holiday on Gran Canaria.
As soon as you enter the lobby you are greeted by bright colors, natural materials and a modern freshness that always seems warm and welcoming. The tables with the large stones, the taut ropes, the open - always round shape - simply invites you.
At reception we were greeted by two great employees with a delicious cava - Alisya and Melanie made sure with their smiles and infectious positive attitude that after some initial difficulties we got the perfect room for us - despite the hotel being almost fully booked. Thank you very much again for that. Even after that, the two of them, as well as all the other colleagues, were always there for us with help and advice. There is a free shuttle bus that goes to Playa del Ingles twice a day and once in the morning to Maspalomas. It is a large coach and since it starts its route at the hotel, we always got a seat.
Then we went to breakfast the next morning and it really was a small sensation. We were greeted again with a great smile, this time from Pilar - who took exceptional care of my coffee needs. Again, a big thank you for the great, delicious latte macchiato.
Then the incredible selection of high-quality local specialties at the breakfast buffet. Salami, Serrano ham, liver sausage, cooked ham, countless different types of cheese (cream cheese, Brie, hard cheese, Gouda and Emmental), freshly cut fruit, various types of sparkling wine, a large selection of bread and sweet pastries and so on.
But the best thing was the egg station with Chef Rodrigo. He had everything under control at all times - even when there was a big rush, he didn't get hectic, but always prepared the requested dishes with lots of love and professionalism. You should definitely try the Tostada con Tomate. It is freshly roasted on the grill after you order it - simply delicious.
Of course, the buffet also has ready-made fried eggs, bacon, beans, Spanish omelettes, etc. But the short wait is definitely worth it. There are plenty of representative photos of the hotel on their website, so I've only uploaded a few of the breakfast and the great view of the sunrise from our room. Next door in the large fitness studio you can also use the sauna - during the day there are delicious ice cream and snacks from stylish food trucks above the pool.
The pool seems small, but there are 2 jacuzzis and the great loungers are really comfortable. The pool bar serves good cocktails until late in the evening and always a nice chat.
The quiet rooms are lavishly large, modern and lovingly furnished. The large TVs can be easily connected to Airplay - so you can easily stream your favorite TV Shows or similar from your iPad to the TV. There are also plenty of German and international channels. The bathroom is just as lavishly large - my only criticism is the shower partition, which is about 30cm too short - so you regularly flood the bathroom when you shower - even if you're careful. It would also be cool to have a bar of soap on the large washbasin. Yes, there is a dispenser in the shower. But I personally find it more thorough to wash my hands with solid soap. And maybe a local provider can be found here too. For me, that would raise the already very high standards a little.
For me, the new Rondo is a total success. As I said, I don't know the old one. But here you can see how you can breathe fresh, modern life into an aging hotel with a lot of love and passion.
We'll be back in February - then with half board. The same room has already been reserved and we're looking forward to trying the evening meal - hopefully a la carte again. Until then, a big thank you to everyone for the great holiday. A truly 5* experience
Natasha Leigh
Lovely hotel right in the centre of the hustle and bustle. Very clean and nicely decorated
Friendly staff, next door is very lively so nice to hear the music but still relaxing
Willy at the pool bar made our trip by making the best cocktails… thankyou Willy for being so great it’s been a pleasure
Lorraine
Great staff in all areas of the hotel great customer service room was great cleaners also . Nothing to much trouble .only thing we found was on a Friday and Saturday hotel next to it pool party music was pounding couldn't relax however best service and facilities we have stayed in for first time as stayed in other hotels on previous visits but will definitely return loved out stay.
My Booking
