HL Miraflor Suites Hotel

robert beveridge

When we arrived no electrical appliances worked in the room but was repaired withing a day.The place is a building site with the swimming pool closed off. We are allowed to use the swimming pool across the road but nobody is allowed to use the umbrellas because there is a LITTLE wind. The pool guy who works there has serious anger issues and is very rude. The food is not the best and is barely warm, we ended up eating out most nights.

Ari Hannula

My favorite place when visiting Playa del Ingles. Food selection is a bit repetitive, therefore no 5 stars. This Hotel is currently being renovated, only part of the Bungalows are available. They have a new area (adults only) available (former San Valentin). All Bungalows will be renovated 2024-2025, step by step.

Wang Yu Phua

Had smoked salmon which wasn't placed on ice/ chilled. Not sure how long it was out in the open. I had diarrhoea after that.  Dinners were generally hit and miss. Breakfasts are bad. There's no plain yogurt. Most food served were processed and low-quality. Mouldy orange was served. There was a night where the bbq pork was undercooked. There wasn't enough light for the cook to check his meat while bbq-ing outside. One of my travel companions has life-threatening food allergies. I spoke to a waitress (who speaks english and doesnt wear a nametag. Not tatiana, eli nor Sara) on 2nd November and asked if they could label the food that has for example nuts. She said no. And that I should just look and ask. I mean, it gets tiring to ask for food ingredients for every meal in one's life, no? I'm disappointed in the lack of service and concern for the hotel's guest. Our rooms look very basic and rustic. Not sure why this resort is 4 stars. Rooms 150, 149, 148 are facing a road. I was awakened at 4plus am by traffic. At night, we could hear music from a club nearby and music from the resort's poolside. There was no air-conditioner in the bedroom so it was hot and stuffy. Not sure why they put the AC in the living room . Everything was run-down. WiFi was spotty. No internet at the pool. Basically used data almost the entire stay. Receptionist on 30th October (after breakfast slot) was rude. Male Receptionist on 4th November late afternoon was friendly. Lifeguards were busy using his/ her phone/ doing puzzles. Guy at egg station doesn't speak English. Housekeeping doesn't clean glasses and all dishes. But neither dishwashing detergent nor sponges were provided. I wonder how we are supposed to clean them. There was a requirement of 4 kids before the staff would 'open' The kids club and look after the kids. I saw a cockroach in my room. Good: 1. there were activities for kids at the al fresco area during dinner. There are peacocks in the compound. 2. Kids get all-inclusive automatically (the receptionist on 29th oct late afternoon session didnt inform us though. We found out later through other guests.) 3. Everyone kinda knows everyone. So if you have kids, they won't go missing. 4. Free buses to the beaches though the frequencies were limited. Overall, I probably wouldn't return to this resort. But if I do, it'd be because of Juan (the entertainment staff) because he puts his heart and soul into customer service and really tries to please everyone. Juan remembers a family that stayed in the resort 2 months ago. German entertainment staff also remembers names of guests.

Matthew Swain

Pool was large, uncrowded and had enough sunbeds for us all and rooms and grounds nice (look out for the peacocks strutting their stuff) but let down by poor food offering - bland and repetitive and be warned half board does not entitle you to water so must buy unless you want to die of dehydration. Our son (8) was given an all exclusive bracelet though, so he was able to get drinks at no extra cost. The the german concierge was friendly and went the extra mile and the young spaniard in charge of kids activities was great. Not close to beach but supermarket and restaurants within 5 minutes walk. More like 3 star than the 4 claimed. We had a nice time but won't be returning. Highlight of our trip was dolphin search cruise, we saw lots right next to boat and staff on boat rescued a turtle trapped in fishing line which made my day.

Rick Giesberts

Lovely hotel. The check in is at the hotel across the road. Here you will get a card with which you can get access to the enclosed miraflor suits. There are a 8-9 peacocks wondering around, which our kid loved. Parking is a bit tricky, as there is no parking space. You have to park on the road, where available