Sharon Parsons
Lovely hotel, staff were super friendly and nothing was too much trouble. Made extra meal at buffet restaurant as my autisic son wouldn't eat anything. Had slight problem with tv and rang reception as I thought I was missing how to get it working and they had someone at my door to sort it for in in less than five minutes. Excellent customer service! Spa was fantastic i had two massages over the week and both were great, games room for kids, friendly welcoming atmosphere in bar with entertainment every night. Also do room service for small selection of food and drink for extra price. Pools were great, plenty of loungers available and lovely grounds to sit in. Highly recommend hotel, will definitely visit again
TJ17
Lovely hotel, staff were efficient and very helpful. The housekeeping was exceptional.
The room could have done with a lick of paint, but apart from that it was functional and had everything you required.
The choice of food choice was wide and varied, something to suit everyone. couldn't think of anything more, pity the hot food was lukewarm, at best which let's down an otherwise excellent hotel.
Sort out the food temperature and this hotel would get five stars
william russell
Barcelona Margaritas Gran Canaria.Was there for 3weeks half board rooms excellent very clean but no music at pools.Main bar was a corridor no entertainment at all no sound from tvs and piano or old fashioned jazz pleased. I went half board.They did have complimentary buses to beaches which was good.I have stayed all inclusive many places no way is this one no entertainment no other restaurant quite sad because lots of aspects were nice.animation joke Pilates yoga come on
Gaetano Lanza
THE WEAKEST LINK.
We stayed here in January 2025.
(Returning customers)
Great fast check in and check out, the staff at the reception are very efficient, friendly and polite.
The room was nice and fairly clean (at the beginning)
The break and the dinner was very nice with a good choice of food.
The staff at the restaurant were very efficient and polite, we loved how Tatiana welcomed the guests: with a nice smile.
The hotel offers a free shuttle bus to the beach, the bus service stops also to few other hotels, this year they had a bigger bus and was no problem to find a seat.
The hotel has 2 swimming pool and a nice bar.
I would give the highest score if we did not have issues with the housekeeping.
The housekeeping was THE WEAKEST LINK during our stay.
They barely made up the bed in a very bad manner.
The first 4 days they did not sweep or wash the floor, a lot of dust bunnies formed in the room, we had to invite someone in charge for an inspection.
After the inspection the room was properly cleaned and dusted off but the following days they went back to the lazy routine.
The housekeeping almost never filled up the coffee, the tea and water.
The phone in the room was not working.
Once we needed an iron-board and iron but since the phone was not working I had to go down stairs to the reception to ask for them.
We waited and waited but nothing was delivered to our room so after one hour I went one more time to the reception to remind them about the board and the iron, of course the receptionist was surprised that no one delivered what we asked so he requested again a iron and a board to our room, he made the call while I was there.
I went in the room and we waited and waited and waited but nothing was delivered to our room so after waiting one more hour I went, again, to the reception since the phone was not working and I asked if this situation was a joke. The receptionist one more time, while I was present, called to request an iron and an iron-board.
Finally after over 2 hours the iron and the iron-board was delivered, I told to the lady that delivered them that we waited for more then to hours, instead of an apologie she blamed the reception that she said never made such a request (the request were made in front of me).
When the housekeeping was coming in the room they NEVER knocked on the door prior entry, it was so annoying the situation!
We were happy with our stay but super disappointed with the housekeeping and their unprofessional behaviour.
We surely will come back at this nice hotel but we hope that the housekeeping will be well trained.
(Visited January 2025)
Jens B.
I stayed here for three nights and am quite happy about the hotel’s facilities, hard-working staff, good food and comfortable rooms. I am honestly a bit puzzled about the few, negative reviews that can be read here… I would almost believe these people (?) are just extremely demanding or have other motives to be negative and not truthful.
I especially appreciated the heated pool, contrary to some reviews there are TWO not one…, the second one can get sunny enough.
And the masseuse unblocked my shoulder completely 🥲
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