Tarell Douglas-noble
Angela (bar staff by the pool) is the most amazing person I have encountered in customer service, she is a joy and a pleasure to be around. Extremely friendly and patient (even sang happy birthday to my partner with me when I sang it). I can not leave enough positive reviews for her and the location is amazing.
K. Adamo
Absolutely gorgeous hotel in a so lovely little city. Rent a car and enjoy the island. Even 1 hour to the south is absolutely worth it. Apartments, pool, staff, restaurant, breakfast, roof top, everything was great. I can absolutely recommend it!!
Leon Nakra
Positives
- adults only makes it a very nice quiet hotel, a positive if you want a peaceful vacation
- by the sea, makes for a lovely seaside walk, there are also volcanic pools nearby which are really cool to pass by
The service overall is very good. You are served your drinks so no need to get up and get them in the main restaurant. And reception was very helpful when we arrived, allowed us to park our car tempoarilrly outside the hotel whilst we eat before closing time
- rooftop bar is amazing! Great views and feels so classy
- Nutella is served for breakfast, not many resorts do this and it makes my pancakes that extra bit yummy
- they have a nice sized gym and a cool spa, which is 10 euros to go in for 1.5 hours
Negatives
- Food is not varied (always serving piella), and not friendly for vegetarians. I eat meat and I didn’t find it bad but just seemed like I’ve had a lot better
- Pool bar is pretty poor, food options there are tiny and very basic, feels like I’m getting a Tesco meal deal. Also, some of them can take up to 10 minutes to cook, and then the staff don’t even give you notice when it’s ready
- after 10, it’s basically impossible to get any food on the resort except bar snacks on Yh rooftop terrace
- this is uncontrollable so not aimed at the hotel but unfortunately, it’s very windy and also rained slightly, making it hard to sunbathe here
- only one pool, quite basic
- you are made to sign for all drinks you order at the bar or restaurant. I understand this for non-included members but for all inclusive members like myself, why do I need to sign every time I get a drink?
- not all drinks are included if you pay for ‘all inclusive’. Personally, I find this misleading. Thankfully, I drink a lot of beer and Estrella which is the main draught beer is included.
Krzysztof R
Actually nice hotel with poor dinner and shocking staff at reception. As Unique member requested on Fri night late check out on Sat . Was told should be ok , but confirm Sat morning. Ok no probs. Went to speak to reception member and was told this is impossible. OK. First time ever as Barcelo member was refused late check out . Never happened in other Barcelo chain hotels. I recommend to contact Customer manager in Occidental Active resort in Lanzarote . She will explain to you how to treat guests . Coming back to late check out. I was told it's impossible because hotel is full . Funny enough a few minutes before my trip to reception I have tried to book 5 same standard rooms with ocean view. And all was available, but reception staff told me they are fully booked . Liars . I told lady I have checked and she changed subject and said the planners book my room Sat morning for someone else. Why. I have requested late check out day before and comment was left for day shift on Sat. Liars. Won't be back .
keith andrews
Absolutely fantastic a few things are being refreshed food from morning till night brilliant the 4 star for location is a bit out of the way but if just want to read a book 5 star. Hotel under manager Barha great really caring.
My Booking
