5 Star Algarve Holidays

Kolin Sin

Visited early November 2024: Excellent location, just 30mins walk along the beach to Albufeira Town which includes a few nice refreshment stops along the way. The other way, there is a nice walk along the beach which also was very quiet, due to the time of year. The hotel has the end of the beach, which was very quiet when we visited. The outside pool is quite large but we didn't choose to use it as every morning the bathing seagulls filled the pool with feathers, of which the staff did clear out every day, besides having access to the sea was much more desirable. The indoor pool was an adventure to find, for some reason the signs in the hotel are not correct. The rooms are semi-modern and ours on the third floor was in need of a bit of a revamp. There is next to no soundproofing so expect to be woken up by late night party goes, non the less the bed was very comfortable and we were able to drift back to sleep. All in all, very good base to get around a few places and leasurely walks to town. There is a party strip up there road from the hotel so expect it to be busy during peak seasons. The staff were excellent, very attentive and helpful. The male attendant at breakfast in the morning made an effort to welcome us and say "good morning". Breakfast was a standard affair, full English seemed to be the most popular but there was a good selection of fresh fruit.

jason stirling

5 star i think not. First impressions were not bad until told at reception breakfast was by the pool area and lunch and dinner was in another hotel located about 600 yards away. Rooms was tired but clean on first day but never cleaned thereafter. Towels not changed, bin not emptied, cups not cleaned. Then when we run out of tea and coffee for the room we was told its complimentary for the first day only and take your own . Also they don't provide milk or water which was a bit tight as an all inclusive 5star hotel. The food served for breakfast was OK and ample. The food served in the other mutha hotelin jacs bar was atrocious to say the least. The indoor pool which was said to be on the 4th floor In the lift was actually on the 1st floor. Reception apart from the day of arrival was abysmal and unhelpful in all aspects. Would I stay there again?????? Not on your nellly...... as for 5 star more like 2 star..

Damian Kris

Whoever rates this place at more than 2 starts clearly had to be drunk. The hotel is outdated throughout, and the room is from 1990 at the very best. Whoever thought about giving this hotel 4 starts clearly has no clue about what they are doing, and 5 stars sight at the entrance to the reception. It is a silly joke. Food option for all-inclusive is shocking at push, you get the same 3 option buffet in the morning and although you can book yourself a dinner in one of many restaurants which they own, we left the place after 15 mins as I wouldn't feed my dog with what was served. I have automatically cancelled all reservations which we had for the rest of the week and when chatting to the receptionist, he just knocked his head and said that he knows how poor it is and there is nothing he could do about it and simply apologised. 3* Hotels in Spain seem to be luxurious to this, and although we are only 3 days in our 7, I would already book a plane back if I could only get the money back.

Tom McAllister

You can tell this hotel used to be a 5 stars back in the day but it’s currently feeling like a 3 star, needs updating. Staff in general were friendly. Our first impression arriving with one grumpy, rude night receptionist he started the vibe off not good. He could do with some training.

Denise Creelman

Perfectly serviceable, rooms clean but dated, very little interaction with guests, bar and reception welcoming but that's it, have to go to other hotel for main meal not ideal. Specialist restaurants very nice, good food. But limited choice alround. To be honest nowhere near a 5 star, needs a lot of tweeks in every department ...coffee/sugar Dosnt get replenished, told to use machine in reception..even though kettle and some supplies at the beginning in the room.. States on welcome letter, food and drink not to be taken to room or there will be a charge, if wristband lost €25 charge... €100 per room deposit, never have i been asked to pay deposit in any hotel I have stayed in especially a supposed 5 star.. But still made the best if it...

Agata Sarnicka-Nowak

By my opinion and my family that place is not 5 star hotel. It's more like apartments to rent because in every room you have a kitchen to cook. We were on all-inclusive holidays and we have to pay or buy a water bottle in the hotel. My kids (14 & 10) had sleeping beds in kitchen one of them was pull out of the another not to ease too doing. The bedroom was claustrophobic with two single beds for us. The bathroom has a bathtub with a fabric curtain. Towels clean. A small pool with towels paid with a deposit (it was cheaper to buy them in the store and have them on your own). Food in the buffet is tasty and fresh. Outside of meal hours bad access to drinks that were served only in plastic cups, which you had to clean up yourself, especially from the pool area. (the pool bar was closed) Compared to other places marked with 5 stars, this place is well below 4 stars. If I were to return there as a guest, it would only be to rent a room with a kitchen, never as an all-inclusive room.

Asit Mishra

I was really impressed by the customer service provided by the hotel. Anabelle from the management team helped us as soon we reported some issues with the room. But it's not a 5 star hotel and is around 3 stars with all inclusive options. Because of its proximity to the other MGM hotels, atleast you get a lot of options for using different facilities. We had a pleasant stay!

Has A

Came here with my family in August 24. On arrival we had to wait a while because rooms weren’t ready and we arrived ahead of schedule time. Bit of confusion as cleaning staff had the room ready at 1pm but we didn’t get told it was ready till 2pm and we were very tired and just wanted a wash. Had breakfast only which was great and lots of choice for breakfast. Can’t comment on any other food. Although the coffee machine the coffee was very sweet and didn’t taste great. The room we had a very small view of the sea. Inside there is plenty of room for a third bed but for some reason they have made it into a mattress on the sofa type of thing which wasn’t very comfortable at all. The AC in room kept going off all night so you had to wake up to manually turn this off. Reported to reception they didn’t do anything about it. Upon getting into the room initially, there was still hair in the shower on the wall from previous persons. Room has a kitchen fridge etc which is good. Location for hotel is good for main strip and plenty of food places. You have to pay a tourist tax of €10 when arriving and a €100 deposit for any damage to rooms. I think personally this is a 3 star hotel not a 5 star. The rooms and hotel are dated. Cleaning staff clean every two days each room which I think was a joke considering there was 3 of us in the room and mess can quickly gather. I’m used to having rooms cleaned everyday if needed. The pool was great and sunbeds outside good. It’s good you get access to the other hotels for gym and sauna. Overall good stay; reception staff are really friendly and helpful mainly the manager Anabella. Overall wouldn’t stay here again

Graham Shields

Hotel Muthu Forte Da Oura Hotel: We stayed here for a lads week holiday, so four of us in one apartment. Unfortunately, our room was behind the poolside ones, so there were no great views for us. Someone has to get these, I guess. Think it was OK for us as we were out most of the day. We soaked up the beautiful hot sunshine while 13.00, then we were out down the main strip for the day/night. We never tried the food here. It did look a bit basic tho, burgers seemed the most popular item! The location of the hotel was good, near the main strip & beach. Rooms appeared a bit dated & good enough for us, I would spend a week here with the family, tho I'd pay the extra cost for a proper 5 star, I think. All in all, it was acceptable for groups, male and female, families I would look for something better,

Sinead Lisibach

Photos on website are misleading definitely not a 5 star hotel. Breakfast options were good , lunch was ok had dinner once then ate out every other night as I got food poisoning from the Mexican. Had to move rooms as it was so loud at night time with people coming back at all hours of the morning. Cockroache in the hallway for a full day told them in the morning it was there still there at 4pm. Wouldn’t recommend for couples or families. Mould on pillows and in bathroom , very disappointing.

Bhupendra Patel

We stayed here for four nights with a group of 8. Throughout our stay, the service everywhere from reception to the bar/restaurant to housekeeping was top class. A special mention to Mario who remembered our names and details every time we passed by. Food and drinks were a little pricey as expected, but good. Rooms were nice and clean and with towels changed daily if required. Location is perfect being only a few minutes walk from the Marina. We went the other way for food a couple of nights on the recommendations of the bar staff at the Caddyshack Bar at the end of the road. Overall we had a restful, enjoyable stay and would not hesitate to return.

Sandra Blot

I recently stayed at Crowne Plaza Vilamoura for a few nights, and while there were some positive aspects, a few issues left me feeling underwhelmed. To start with, I was disappointed to encounter silverfish in the bathroom on multiple occasions. This made the bathroom feel less clean and put a damper on the overall experience. Cleanliness is a basic expectation, and this was definitely below par. Another issue was the EUR 25 deposit required per pool/beach towel. While I understand the need for security, this seemed excessive, especially for a standard hotel. It felt more like a hassle than a necessity. The coffee capsules in the room costs EUR 2.5 which I have not encountered at any 5 star hotel I've stayed before. Finally, the queue at breakfast was quite long most mornings. On the positive side, we did get a nice surprise in our room on my birthday with a bottle of sparkling and cake. Overall, while the hotel had some good points, these issues made my stay less enjoyable than I had hoped. I would not recommend or return to this hotel.

Suzie Roost

A stunning hotel, which leads directly onto the beach. To the right is the new vilamoura, with the yachts, bars, restaurants, and stunning sunset, and to the left of the hotel is miles of beach + the older town of Vilamoura . The breakfast is delicious, a great variety . The lighting around the entire hotel has been so we'll thought through. It's all very soft lighting, giving everything a calm appeal. On arrival, make sure you have a " spare" €25 per person, as you'll need to reserve a towel for your sunbeds.

Sam Baker

We spent a week there with our 2 boys. The service was superb and all staff were so incredibly friendly and helpful. The room was nice and light, with a great view. The pool was huge and the boys were happy to play in it all day long. The breakfast and dinner buffets were fantastic and food was absolutely amazing. Would absolutely recommend this hotel to anyone

John Roberts

I’m a Diamond Elite member and this is truly one of the first times I really enjoy using my points for a stay. I had a beautiful room on the 7th floor away from the elevators, even though the floors have carpets and the elevators are quiet. The rooms are fairly soundproof, lots of space, the beds are so comfortable and the bathroom is one of the nicest we have ever had in a hotel, so much so that my wife had me take pictures to build one back home! 😂 All in all, I have only great things to say about this hotel and all the amazing staff during our 4 day stay.

Robert Townshend

This is the best hotel in the Algarve. Great location. Clean and well appointed rooms. Fantastic service. The buffet breakfast is top notch and has enough food to keep you full for the day. Every employee makes an extra effort to make you feel welcomed and valued. Lots of restaurants within a 5 minute walk. The beach club was the best I’ve ever been to. If hang around until 3pm the chill out music turns to a great DJ. I’m a travel agent and I’ve stayed at a lot of hotels. This one is extra special. I’m going to be recommending it to all of my clients. Thank you to Mummy and Leandro in the breakfast buffet for remembering my breakfast tea every morning. I can’t wait to go back!

Donal Kelly

Nice hotel in a good location. Room was good apart from a few maintenance issues ( balcony door not closing correctly etc.). plus no kettle for tea facilities. Definitely do not book a Marina view if you want sleep. Local bar ( 19th hole.) has pounding music until 2am. I feel the hotel should advise of this considering the cost to stay here.

Harry Mckeown

Just finished a 4 night stay here and had a great time. I’m quite hard to please when it comes to hotels but I can’t find anything to complain about with the Tivoli. The pool staff are always coming round taking drink orders, the breakfast has lots of choice, the pool side restaurant has a great daytime menu with amazing pizzas and there is plenty of room around the pool areas! Location wise you cannot go wrong, very close to all the marina bars and restaurants. We would definitely stay here again . Thanks

Khal

Expensive but you get what you pay for. Rooms, staff, facilities food all excellent. Location is probably the best in the area. Pool is a bit busy and on the small side for the price, but still amazing and we enjoyed it a lot. Breakfast has everything you would want, high quality food. Star of the show is the coffee shop at the lobby, high quality coffee and don’t skip the sweets as they are very tasty as well. Highly recommend this hotel and would say one of the few hotels we would repeat as we typically like to change it up and don’t go to the same place twice.

Maddie Hannan

Lovely end to our holiday before catching our flight home, stylish modern hotel - lovely pool and plenty of loungers. Our room over looked the marina, opposite side of hotel overlooks the sea...5 min hop, jump and a skip to the beech!

Derek Munro

We have been holidaying at The Residences for ten years now, returning every October. On each visit, we have found it such a delight to return and receive such a wonderful, friendly welcome from all the staff here. The staff at The Piazza Restaurant are always so happy, friendly and welcoming where nothing is ever too much trouble. They work incredibly hard. The rooms are spacious, bright and beautifully laid out and the daily cleaning service is amazing. I think it is very unfair of the negative comments I have read. If you want entertainment then please go and stay at a hotel, the idea of a self catering establishment is just that, you entertain yourself! The majority of people wander to the marina or anywhere else to have dinner and drinks. This is a wonderful holiday complex to visit.

Diogo Barbosa

Fantastic place. The apartment was very good, with all the commodities that we needed. Nice balcony to our meals and a full equipped kitchen. The only thing that was less good, was the lack of supervision in the pool. Although there were signs, people still brought their inflatables, games, balls, drinks in a glass an so on. Sometimes you had 3/4 families playing games in the pool from on side to the other. But, overall, it is a fantastic place.

Gerald Copley

Great location for groups or family's. We went on a golf trip, 12 people across 2 villa's. Onside food, pool. Disappointed that there was no minimart.

Lynne Hudson

Perfect get away place. Great customer service and the rooms are lively and comfortable. With parking under cover it's ideal.

Macdara Butler

We have been twice and we were very happy but a rental car is a must have to stay during the hot summer months when walking is definitely not an option.

Mark Gibbs

Had nine nights here at the end of August and were more than happy with our stay. Cost us about £200 per night. The hotel is a little dated in places but it is immaculate, the staff were professional, generally quite friendly and helpful. The room was large with loads of storage, a decent king size bed (more comfy than my one at home) and a nice view of the sea. The breakfast was good quality with a decent selection of hot food, cold meats, cheeses, pancakes, fruit and cereal. Hotel has great access to restaurants, the beach and anything that you could want. We mostly stayed by the pool and never struggled for a lounger, there are a few different areas for the sun loungers so you can pick and choose. The bar and cafe service around the pool was good and prompt. The hotel has an exclusive beach area for guests where loungers are free of charge. We would happily return!

S Dutt

This hotel was recommended by a friend and we have just had a wonderful stay. Staff work very hard to meet the needs of a diverse clientele. Rooms tidy and comfortable. I highly recommend one of the meal and shows near the casino. I stay here again. Loved it!

Dave Abernethy

Awesome saltwater pool overlooking the best beach in the Western Algarve, Praia da Rocha. Private walk from the hotel to the beach, and private cabanas. Only had the awesome breakfast there along with drinks overlooking the beach during sunset, but everything about this hotel is memorable. Awesome staff too. Also notable, is the hotel parking garage includes two free Tesla chargers and two non Tesla EV chargers. We will be back!

Susan Purcell

Stayed here for a week in Oct 2024. I agree the street view rooms aren’t your usual 5-star standard however, the location and services were amazing incl sun loungers, deck seats views, pool, cleanliness of property, friendliness of staff etc. The bar and lobby offer a nice area to relax and the evening piano playing was beautiful. We will be back again. Thank you

Mike Oliver

I recently stayed at this hotel, which is rated as a 5-star establishment, but the experience was far from it. The management was very poor, and the quality of the breakfast was extremely low for a 5-star hotel. Additionally, the staff were not helpful at all. This place is definitely not deserving of its 5-star rating and needs significant improvements in management to truly meet 5-star standards.

Sharon Irvine

I wish the hotel was nearer the old town beach than it was, should've researched more. But you can easily use the tourist road train cheaply to get about. The stop was a short walk from the entrance. There is a rocky beacj, 12 minutes walk which was very dramatic scenery! Staff were amazingly friendly and helpful.nothing was any trouble. The food was good enough, and lots.and lots of choice. You could take drinks away in plastic or cardboard cups and you will never go hungry!

Tan Cameron

This hotel is fine but it is not 5 star by any stretch of the imagination. It was clean and most of the staff were pleasant and helpful other than the older man on reception who was just rude. The food was fairly average as you would expect from an all inclusive but not the worst at all and lots of choice. Staff in the restaurant were quick to clear plates and very attentive. Pool area was nice enough and it's a good location as you're not far from Old Town, New Town and beaches.

Team779strange WillBill

The staff clearly work hard and have impeccable hospitality skills. My kids are autistic and the staff accommodated them excellently. The food was enjoyable, and they had something for even picky eaters. The pool was inviting and clean. Both me and the kids loved it. Not too busy. Booked food at the Mandarin Chinese restaurant. It was okay but not lots of choice. All in all it was a fabulous hotel and we would stay here again.

Julia Evans

I’m genuinely baffled by this being a 5* hotel and the good reviews it gets. This is a review from a 5 night stay in June with myself and 2 friends. The reception staff are nice and polite. I feel they could have informed us about the situation with what restaurants are included on the all inclusive and that spoke are located in other hotels and some were not even open. All staff were kind. This is not a reflection on them. I found the food at this hotel of a very poor standard. Certainly not 5* or even close maybe 3. Small selection and not much choice. The quality of what was available was very disappointing. We ate out. If you’re choosing all inclusive for drinks and cocktails I personally wouldn’t bother unless you’re a beer drinker. They’re just terrible. Not much choice. Cheapest of cheap mixers and alcohol. The rooms are a decent size. There was a rattan type love seat by the pool broken and no cushion. You need to pay for a towel for a sunbed. Not a deposit. Pay. €5. When I asked if I could change for a fresh one after a few days I was told no, you can wash it yourself in your room. No nice cosmetic products in the bathroom very basic. Location is good. Wouldn’t book again.

Gary Kennedy

The hotel is well situated and close to the beach, old Town and new town. It ìs at best a four star hotel and dated in places, that being said it was spotlessly clean and the food for a buffet style was very good with a wide and varied selection of food. Pool area was excellent and very safe and secure if you have families.

Daniel Clegg

Our first holiday with our 6 month old baby and nothing was too much trouble. All the staff are friendly, accommodating and anything you needed would be got for you quickly. Helped transport luggage and us upon arrival and departure. Assisted us with a taxi to the marina. Food was lovely and there was a good variety. Everywhere was clean and felt well looked after and room was serviced on a daily basis. Overall the staff made our holiday effortless and their enthusiasm for guests was second to non. Great choice of pools depending on the weather as we needed indoor for some of our days. If they could have got us more sun I’m sure they would. Thank you Would recommend and hope to come back next year

Sean Eligon

A very nice resort with its own golf course, which was also very nice. Rooms are a bit dated. We were two golfers sharing a room, and I would have expected a double twin room, but we got one room with a massive double, and a small single in the sitting room. So, not ideal. But still, a pretty awesome stay. Breakfast was superb, the bar was great and it has all the amenities like outdoor and indoor pool, gym, etc. But best of all, was the staff – really helpful, kind, warm and with a sense of humour.

Sian Cook

Visited the hotel for a few days. The food was good and varied each day at dinner. Fish was really good! The service people were friendly and approachable, too. Some lovely views on the golf course too, thank you Pestana Vila Sol!

yvonne crawford

The staff at this hotel are so friendly and do everything they can to make your stay enjoyable. Front of house, breakfast, Bar and Dining experiences are all great. There are so many choices and the themed nights in the restaurant are really good which allows you to enjoy the food with a different menu each evening. Staff take the time to chat to guests and are always on hand to offer help with any questions about places to see in the area. We visited in August and did not hesitate to book again when planning another trip in October. This hotel is truly a 5 star experience. Management and staff are amazing Thanks for a wonderful experience

Vijay Kumar

We loved everything about Hotel Hotel. We stayed in two different rooms on either end of our trip. I would definitely recommend upgrading to the larger room. The restaurant and breakfast was fabulous as was dinner. The pool area was perfect to wind down with a glass of wine at end of evening.Plenty of delicious cocktails and huge variation of liqueurs.The staff felt like family and I hugged almost everyone when we left!

Sophie Byrne

We have had the best holiday here! The resort itself is absolutely beautiful and the staff are so friendly and helpful! It's a bit out of the way, but that just adds to the peaceful vibes. When wanting to go out exploring, we were able to get a quick Uber for less than €10, so easy. We'll definitely be coming back!

John Raffel

Fabulous hotel. Very quiet at the end of season. Nice cold beer. Glorious red wine. Only here for few days, but definitely going to enjoy this little break away.

Natasha Kent

On a positive note the staff were lovely, especially on reception and housekeeping and Racquel at the pool bar who was always smiling offering great service. The apartments themselves are lovely and spacious and well equipped, sadly the mattresses and pillows were extremely uncomfortable, I may as well have slept on the floor it was so hard. We took one of the thin quilts off the single bed to try and alleviate the problem but to no avail. Ive never slept so poorly. The pool area is a great design however definitely needs some attention. The decking was loose in parts and the plastic grate around the kids pool needs a really good clean. Also there is some disparity with the sun loungers, there aren’t enough for everyone to begin with and some were missing cushions / needed a good clean. The newer ones were quite uncomfortable with no cushion. Food wise we only ate at the bbq night but it was quite disappointing considering the price, either over cooked or undercooked and the salads looked like the ready made batches you could pick up at the intermarche. A drive in to Ferragudo though and we found some lovely restaurants. I am quite sure this place did once live up to a higher star rating however when I compare it to numerous other places I have stayed I just can’t get over the bed situation and how uncomfortable we were each night and I think it definitely needs some investment.

Ross Andrew

We've been back for a few weeks now after a 7 night stay, and here's my review... This is not a 5* resort. It's certainly 4*. We were told by owners of some of the apartments that it used to be, but certainly isn't anymore (apparently it's been into administration a few times). Pros: - The staff were all incredibly friendly (especially Joel and Raquel, who always went out of their way to interact with our 10 month old baby and make us feel comfortable) - The grounds, apartments, and pool are all fantastic. It's an incredibly chilled, lovely environment. Perfect to take your kids. - The location is bang in the middle of an area that includes Carvoeiro, Ferragudo, Silves etc. If you rent a car (or use Uber, which is very cheap), it's a great launch pad to explore the area. - We were upgraded to a two bedroom apartment, and it was probably one of the cleanest resorts I've ever stayed in. The apartments are fantastic, great amenities, and afford a lot of privacy. Cons: - The food was, quite frankly, appalling. Breakfast was fine (you can't really mess up a continental...), but dinner was awful. We went half board and the options were mediocre, and limited to a few dishes plus the usual sides as part of a buffet style service. It was not good. If we went again, we'd go B&B and go out in the evening for food (FYI: there's an amazing microbrewery and taproom about 5 mins down the road). The last 3 nights we were there we just left the resort for dinner and enjoyed it a lot more. - It felt understaffed. We saw the same 4-5 staff members every day, morning or night. On check in there was only a receptionist and I had to load all of our luggage onto a trolley and take it to our apartment myself. - The negatives of the location are that it's not walking distance from anything. I'd definitely rent a car, or prepare to use taxis. All in all, we had a really nice holiday, and it is a very nice resort. Please do not though that it is 4*, not 5*, as Jet2 sell it as. If we went back (and we happily would), we'd rent a car, and choose B&B!

Jamil Chaudhry

I had a wonderful 3 night stay here. from check in through to checkout everything was great. Staff were fantastic (Shoutout to Nuno on the front desk) the facilities are great aswell and as for the location and surroundings i absolutely loved it...

David Nixon

An excellent resort! The rooms were large, clean and comfortable. My room had a fantastic view of the beach and the ocean. Friends had the villa that had a small but very functional kitchenette in them. You can walk to many places from the hotel but we rented a car and there was more than ample parking. The staff was beyond courteous and the meals I ate there were excellent. I would definitely stay here again. Hopefully the next time won’t be “work” related

Victoria Whiting

Absolutely amazing hotel, all staff are just fantastic and can not do enough for you. Here for my birthday and we had a knock at the door, the hotel had gifted me a birthday cake and a bottle of bubbly 🍾 to wish me a happy birthday 🎂, so lovely and unexpected. Pool area is beautiful overlooking the sea, pool is refreshing and just what is needed when it's hot, late October and it's still a hot 26 degrees. Bed in our apartment is really comfortable, little kitchen area has everything you need. Free safety deposit lock box. After checking in we were driven to our apartment in the hotels buggy and our bag's taken to our room. Inside the main hotel building is stunning and smells lovely. Spa is beautiful. Towels are given to you every day to go to the pool. I can not fault this hotel, it's luxury and hospitality is definitely 5 star's.

Kakes M

Service at front desk during check-in was fast & efficient, staff were happy to help. Great location, and all main parts of the hotel are beautiful. However, we came 5 years ago and since the rooms appeared to have remained the same. Beds are extremely uncomfortable, perhaps because they are not proper beds, i woke up every day with back pain. The decor within the apartments is outdated and off-putting. Bathrooms need a better shower/disgusting curtain needs to go. Breakfast is decent however to serve dry carrots, cucumbers and celery alongside cheeses is worrying. Customers should be offered coffee/tea when seated as they only have coffee machines for self service. Spa was below average, broken shower doors, male staff that intimidate you to take a shower before entering pool. I did not feel safe or relaxed and was very uncomfortable the entire time. No facilities to dry wet costumes, no moisturisers, no water to drink. It was not a very nice experience, and they charge you for a cheap swimming cap which they insist you wear in the pool which is pathetic. This hotel has the potential to be 5* but it sits at 3* in my opinion & that's me being generous. I would not recommend this hotel and would not come back sadly.

Brad Neer

Great service and location. Very friendly staff. Everything was tops, except the room. It was nice and very clean, but they could use updating. My wife complained about the shower bathtub combo. It was a little hard climbing in and out. If you have any issues with mobility, I would recommend you reserve an accessible room. We had breakfast included, and the choices were unlimited.

Susana De Freitas

Great resort. The decoration of the common areas is beautiful. The restaurant is great. The landscaping is really amazing and well taken care. The gardens, swimming pools, bars, and all the surroundings are extremely clean and organised. The staff is good and helpful. Very good service. About the apartments: - is URGENT to put a sun umbrella or awnings! My apartment had sun all day and it was impossible to use the fantastic terrace. In one week, we just used it at night. - Very well equipped - Super clean - daily cleaning - mattress needs to be changed Highly recommended.

Stan Sleicher

When my girlfriend and I arrived at Monte Santo Resort we were welcomed by a kind employee at the service desk. Our room wasn’t ready yet so he told us we could wait and relax at the pool until our room was ready. Once we came into our room it was fancy looking on first sight but with a closer look we saw mold in multiple places of the apartment, bloodstains and other stains on the pillows and sheets, hairs and ants in the bed and everywhere trough the apartment, dirty windows, coffee stains on the table and I could go on. Overall it wasn’t giving us a clean “feeling”. When we told this at the reception the kind employee told us he was going to arrange another room. Once we came in the new room the sheets and pillows were clean but there was still mold in multiple places in the apartment, coffee stains on the table etc. and again, not giving us a clean “feeling”. We decided to not make a big deal out of it so it wouldn’t ruin our holiday. For a 5-star resort, cleaning HAS to get better as I wouldn’t give this any more than two stars. Apart from hygiene there are lots of facilities like indoor and outdoor pool, gym, etc which is good! Breakfast is okay but nothing special and in my opinion nothing to what a 5-star resort breakfast should look (and taste) like. Overall the resort is okay (apart from hygiene) but feels a bit outdated and like it’s glory days are in the past. We would rate this more as a 3-star resort. So overall 2 star review from us because you expect a lot for these prices, especially when looking at the photos when booking. We won’t be coming back here.

Jessica Elbeck

A faultless stay at Monte Santo. Nothing was too much trouble and staff were friendly and helpful. The room was amazing, a lot bigger than we expected! The pool always had loads of loungers free and was clean. We would definitely come back again. May be worth noting if your mobility isn't great then to consider somewhere closer as the walk back from Carvoeiro is up a fairly steep hill but we knew this and enjoy walking on our holidays so the location was perfect.

Kerrie Ann Blatchford

This resort is absolutely stunning. We stayed for a week with our three children. Extremely safe and clean. The pool area is beautiful. The accommodation is clean, spacious and modern. Kitchen is fully equipped with everything that is needed for self catering. A few tea towels/cloths would be great though. We included breakfast in our stay and we were delighted with the selection. All food was very fresh and cooked to perfection. The village is only a few mins away in a taxi. I would advise against walking with small children as the resort is uphill. The staff are extremely friendly and can’t do enough for you. We will return.

Gabrielle Knowles

We have just returned from a wonderful holiday, monte santo is an amazing resort, very child friendly. The grounds are really well kept with pretty gardens. It has a real luxury feel as you walk around the resort. On the whole the apartments were really clean and well maintained, I only gave 4/5 because my toddler found an old and fairly large fish bone behind one of the sofa cushions that a previous guest must have dropped after eating, under the sofas were also in need of a good hoover - probably something only a parent of a toddler would notice when picking up toys that had slid under. Otherwise the apartment was very clean and well kept. House keeping came daily and it was lovely to get into freshly changed bedding each night. There were always plenty of sun beds by the pool. The staff were all really friendly. We also loved the pond where you can see turtles, fish and frogs. It would be nice to be able to buy some fish food to feed them from reception. Some of the residents on the resort fed them and it was enjoyable to watch 😊

Vincent Holland-Keen

We stayed at the resort in a two bedroom apartment as a party of three adults and one 8-month old baby. The facilities on site ranged from very good to excellent, as did the staff and the services. We used the gym most days, which was fairly basic, but enough for most needs. At the time of year we visited - end of September - we found the baby pool and main pool to be warmer by the afternoon than the heated indoor pool. We were fully self-catering, with the slight drawback that the nearest supermarket was either a 20-minute walk into Carvoeiro (downhill there, uphill back) or a 5-minute taxi ride to a larger Intermarche store. If there were a store closer or on site, the resort would have been pretty much perfect for our needs. We didn't see much of the surrounding area due to the feeding and sleeping demands of our baby, but I'm sure we'll visit again to explore further in the future.

Kate Glavin

We got married here in September and stayed for 2 nights. It has such beautiful surroundings and a calm vibe. The rooms were clean and spacious and all of our guests loved it here. The cliffs and private beach were just amazing and really felt like we were in our own little bubble. All the staff are lovely and attentive, would highly recommend 😊

Donna McArthur

We love Vila Alba Resort! The location is amazing and the grounds are gorgeous. It is very quiet and peaceful here which we loved. We stayed in a two bedroom suite and it was very nice and comfortable. The staff are the best, very helpful and efficient. They kindly gave us an early check which was amazing. Highly recommend.

Mennatallah Maassarani

We booked this place last minute and fell in love with it from the moment we saw it from afar. The region is very quiet. We were warmly welcomed, and everything went smooth. The apartment is charming and has the essentials. The kitchen is equipped and has a dishwasher, microwave, a nespresso machine, and a kettle. The facility has a children's playground, 3 pools, sauna, steam room, and an outdoor jacuzzi. The beach is also accessible with a nice walk along the cliff. The breakfast was fine and the restaurant has a good variety of options. There is a kid's menu. I recommend this place if you would like a peaceful experience. We are sure to come back for a nice escape from the busy city life.

Kristina Tina

Beautiful Hotel with a nice location close to a small public beach, the rooms are very nice very recently renovated, the hotel is very quite never feels full or over crowded the staff is very friendly. Breakfast buffet had a quite good and big selection, everything was fresh. You can walk to a small public beach directly from the hotel which is very convinced, since there are not many hotels in the Algarve with beach access All around the hotel there are nice gardens, we had a room at ground floor with terrace with was more like a private garden with sunbeds which was amazing

Ian Dudgeon

We just spent 4 days here. We can't say enough about what e fantastic time we had here. We stayed at 5 different places over 17 days in Spain and Portugal, and Alba Resort was by far the most enjoyable one. The staff is wonderful, the food and drinks are as well. The room was spacious and comfortable. The location is close to 2 beaches and also very central for driving to locations all along the Algarve coast. We are beach hoppers and explorers and this was the perfect spot. We will definitely make our way back again, and plan to stay much longer. Hopefully sooner than later!

Mel O'Neil

Stayed 3 nights in a Superior Sea View Room (highly recommend). Was pleasantly surprised with the service, location and beautiful ocean views. Loved sitting on our balcony and listening to the waves throughout the day and night. Very secure location to the property. Free parking. Access to a beautiful beach you can walk each morning or evening for the sunset. The bartender poolside was very pleasant and talented in making delightful cocktails (try a pitcher of the sparkling white sangria as you enjoy the pool). The breakfast buffet had a great variety each morning. Dinner was very good too (maybe a bit pricey, but good to try one night on your stay). The staff were very helpful and always so kind. It may be a little dated in some of it's interior, but you can certainly overlook with the lovely ocean views, great beach, price and excellent service by the staff. I will return if/when we return to this area again. Also, try out the Mediterraneamente Pizzeria down the street from Pestana - excellent dinner and service!

Isabel Guerra

Wonderful hotel! It kept the old architectural features and all spaces are comfortable. Cozy rooms, delicious and varied breakfast. Roms with sea view were amazing. Staff iis really nice and always happy!! I’ll definitely be back!!

Lauren Taylor

This is a Lovely hotel, lovely and polite, friendly staff members. The atmosphere is quite luxurious. An all round wonderful hotel, I would definitely recommend staying in this hotel.

Janine I

We had a fantastic and relaxing trip to Alvor and spent a week at the Pestana Alvor Praia. I would describe us as a couple in their 40s who needed a serious break from hectic work schedules. There is a lot to do at the hotel (Golf, tennis, mini golf) which we intended on doing but in the end we simply collapsed, soaked in the view and had spa treatments which were great. There are gorgeous easy walks along the beach and close proximity to a little shop although they provide water and juice to the room every day. The pool is beautiful really big, perhaps a little cold but I'm used to it and still swam every day (except the storm day). We upgraded to a Seaview room and it was worth it! They have a room service offering and we were able to enjoy dinner on our balcony away from the crowds. But when you want it, the hotel bar is beautiful 😍, with blankets and heaters for any slight October chill, and you're less than a €5 cab from Alvor itself with plenty of restaurants and bars if you fancy going out. I would describe this hotel as old school glamour and tradition with modern functionality and warm welcoming staff who are truly happy to help you. You can step back relax, and soak in the view or be as active as you choose on that day. I can't remember when last I left a holiday feeling so totally relaxed and genuinely mean it when I say I will be back.

Tonya Hanly

We had the most wonderful stay at the Pestana Praia. The staff were amazing. The breakfast was fab especially the fruit, cheese, bread and the omelette. It was a magical experience for us. Thank you so much.

Mandy McKinnon

This hotel is quite far out especially out of season. The closest place with restaurants and a shop is the marina which is a 20min walk away, sadly its mostly closed in November. The check in and bar staff were lovely however the restaurant staff mostly ignored everyone and getting drinks in here was difficult. It is a buffet style restaurant but unlike others I have been too there was no self-service for fizzy juice. We ended up going through to the bar to order soft drinks and bringing them through ourselves. The food options for us weren't great and the meat was really dry at dinner. Most nights consisted of the same things. There is a fee to use the indoor pool and spa which I feel should be free when the outdoor pools are not able to be used (one pool had been drained and the other was freezing). At €15 a head for adults and €7.50 a child for a small pool and jacuzzi(there is a small sauna and steam room the adults can use too but its in the single sex changing rooms so you wouldn't be able to go in with your partner) I feel it is very overpriced. The room we had was clean and very spacious, however one of the beds weren't made up when we got there and there was no bedding in the room to do it ourselves. We called reception and asked if we could get some bedding, when the lady came to do it, it was very clear she wasn't happy about it. All in all I wouldn't stay here again

Daniel Sweeney

On arrival at 11am, we were told we could get lunch at 12.30 but couldn't use the All Inclusive until 3pm and our room wouldn't be ready until 4pm. A bit odd seeing as the hotel wasn't busy. Lunch was OK, not very warm at all, and very much the same most days. Drinks were not bad, but for All Inclusive, was pretty limited. Bar snacks was also something that was missing, standard at most 5 star hotels. Breakfast was always lukewarm/cold and it's a bit cheeky having to pay for an omelette, especially when paying for all inclusive. The rooms were spacious, but for a 5 star, the lack of a stocked mini bar, tea and coffee making facilities, iron and ironing board and toiletries was very disappointing. Phoned reception to ask about the advertised coffee making machine and or kettle only to be told they don't do that. 10 minutes later a room maid appears with a kettle, no cups, tea bags or coffee. Another thing missing is an on site shop for essentials like toiletries, snacks etc and seeing as it's a taxi journey to the nearest store, this is another thing letting this place down. Entertainment was non existent, which was another disappointment, background music is not something you would expect. The shuttle bus to take you to the old town was welcome, but went far too infrequently, and could maybe do it every 2 hours. A complimentary shuttle to the beach would be very welcome too as it's a 15 minute walk, which is quite steep, and for guests with mobility issues, they would be missing out on a visit to the outstanding private beach. Staff were pleasant, but hard to make eye contact when requiring a drink at meal times. Plus points, comfy beds, rooms clean, social areas nice to hang out, gardens were very well kept, bar staff very helpful, easy check in and check out, lovely views.

Tim Wickham

Enjoyed our recent stay at the hotel. I've lowered the score slightly as the rooms did lack basic facilities such as tea/coffee, irons etc. I shared a room with three other adults and one of the rooms had no clothes hanging facilities. The bar, pool and restaurant were good though. Great choice of drinks and food options. 15 min walk to the beach and a little longer to get to the marina. Albuferia was definitely a taxi ride away though. Not a bad base for a golfing trip but next time we'll aim to stay at a resort on the course.

esha karia

Food is very poor for a 5 star hotel. Same food every day for lunch and then reused by the pool and dinner. Not an all inclusive as certain dishes and drinks have to be paid for. Bottles of water not provided and when asked takes a lot of arguing. The restaurant they have supposedly needed a 5 day advance booking which is ridiculous. staff even informed us management hated opening it and preferred guests using the cold buffet option instead. On our last day was told that they didn't have any shampoo left in the entire hotel, absolutely shocking when paying 2 thousand pounds. No bar snacks such as crisps or peanuts, once again shows the lack of 'all inclusive'. Also found it incredibly strange for a hotel to not have a live egg counter with omelette once again costing extra. the shower in the room was leaking and the hair dryer did not work. I would say staff was very attentive however management was incredibly rude and refused to show face when asked. my family did not eat for 4 days in this hotel and had to go to restaurants else where costing us even more money. this hotel is not worth anywhere near the money we paid, such a waste. for anyone looking to book avoid and book a different one!

Tom Mowl

It’s a great location 10 mins away from the old town taxis and Ubers are very reliable. Food basic but that should be expected at an all inclusive. The staff where so lovely. The two pools are very large and ones deep ones not. The kids club put on activities that everyone can get involved with the service for drinks at dinner is brilliant. A different cocktail of the day is a lovely touch as well.

Darren Gunter

Hands down, it is the best accommodation we have ever stayed at. The villas were lovely and clean. The staff were so lovely. We never tried out the food, but it smelt amazing. This is a place I would love to come back to. The only downside is that it is a little out of the way, so because we didn't rent a car, a lot of money went into taxis. But if we had a car, I would struggle to find an issue with the resort. Very happy!

Katherine Cohen

An absolutely fabulous resort, with modern communication methods to front desk. The villa we stayed in was beautiful, and the dinner we had when we arrived was tasty. The only improvements they need to make are: - Welcome drinks for villa with pool should be standard. - The villa pool needs to be heated as every day we were there, it was freezing.

Sam Wilson

We had a fantastic, relaxing week's family holiday at Vale da Lapa. It truly exceeded our expectations on all fronts - the villas were spacious, well equipped and immaculately clean. The staff could not have made us any more welcome, especially with our two young daughters. The food was great and lots of variety - also convenient to get to local supermarkets and restaurants for a change of scenery. We will be looking to come back next year.

Natalie Henshall

We spent a week here as a family with two young kids and were amazed by how perfect everything was, how many facilities there were, and how much thought and attention had gone into every detail. We stayed in a two bedroom villa and it was large and luxurious. The location was great and with a car, we were never more than 10 minutes from restaurants, beaches and supermarkets. We will be back!

Paul Cole

Had a great week at Vale da Lapa, fabulous 3 bed villa with private pool, while still having access to hotel facilities. All the staff are amazing and always treated us fantastically. We chose half board for the ease, food was great, though we did find the main menu got a little stale by the end. There is a chefs special menu as well, which was welcome and we dined out one evening at Luisa's restaurant that was great and reasonably priced. Breakfast is a standard buffet, with plenty of choice for everyone. Loved the paddle court. We're a family of six and used Uber to get everywhere we wanted to, which was super easy and not expensive. Lots to see and do in the area, access to supermarkets and restaurants locally. Only disappointment is that we didn't book 2 weeks! 😁

Neil Morrison

I stayed at the hotel with a few friends on a golfing holiday and we were not disappointed. The hotel was very comfortable with friendly staff. The hotel had two bars, a snooker table, a gym, and an outside pool with plenty of sun loungers. The pool bar was unfortunately closed during my visit (end if season) but the Clubhouse bar was a very enjoyable place to sit and sink a cold beer or two after a round of golf on the excellent championship course. I'd recommend requesting a room that overlooks the pool and golf course as the other side of the hotel faces the main road, which could be busy and noisy at times.

lindsey inouye

Had a fantastic time playing golf at Penina. Despite the water restrictions, the greens were in excellent condition and my rental clubs were fine. I would book again without reservations. Loved the food, drinks and service. The locals obviously care about this vintage hotel and I highly recommend the junior suite as accommodations.

Steve Ralph

We visited this tournament golf venue from the distant past, which is showing its age in May of this year. The hotel facilities are numerous, but we were here for the golf. The course layout is good but it's lacking care in some areas. We played its smaller sister course over the road, which again is a bit rough around the edges. Some of these issues are down to the pure volume of golfers using the courses.

Paolo Marchetti

If you play golf is the place to be. If you do not play golf, still the place to be. Great reception, fantastic outdoor, very good rooms with terrace, great breakfast. Swimming pool quite good. The only thing, if I havevto say something, is that the whole place is a bit old style in the furniture and atmosphere

Mihaela L

We’ve stayed here for few nights. I wish I could say we had the chance. It was nowhere near that. We got here at 5:30 PM and the room was not ready yet!!!! We had to go away for 2 hours and come back. Finally by 7:30 we checked in. The first night, because we had such a late check in, we were very tired to drive somewhere else so we had dinner at the hotel. We chose to pay it up front and not to put it under the room. This morning, at check out we’ve been told we have to pay for the dinner again. Because we did not have the receipt in handy, we payed AGAIN and left. So people have your receipts ready just in case! Also, they charged us 5 Euro to open a wine bottle. That costs 5 Euro apparently, nowhere on the world did I see something like that! And for the electric cars drivers, forget about it. This “5- star” hotel does not have a charger! Unbelievable! Rooms are clean but outdated. Towels need to be replaced urgently! Breakfast had options. And no, we won’t stay here again nor recommend the place to anyone.

Brian Da Silva

Fantastic hotel, highly recommended! It’s within walking distance to both the city and marina (about a 45-minute walk). We were pleasantly surprised with a free upgrade for our honeymoon, and our room was amazing—two terraces, a fridge, dishwasher, washing machine, dryer, and a fully functional oven and stove. The hotel offers great amenities like pools, a driving range, yoga classes, tennis courts, and more. Also 3 minute drive to a public beach. The only downside was that one of our showers wasn’t thoroughly cleaned before we arrived, but overall, it was a wonderful stay.

L Ellls

We visited with a 3 year old. We found the hotel very child friendly. Nice welcome gift, plastic plates and cups at breakfast, pools were all great, especially the heated spa pool which we could use 2 hours morning and evening. The kids club was a bit worn out and had no other kids there. The queue for breakfast on one rainy day was ridiculous, 20 mins waiting. They do offer cake and coffee while waiting, neither of which were greatly helpful to a 3 year old. Other days there was no queue and breakfast was fantastic. Overall the staff were great, very professional and helpful. The restaurant was good. The room was spacious and very comfortable. We had great time and will return again.

Emma Hutchings

We stayed here as part of a package holiday, We chose a suite with sea view and I was pleased we had a higher floor after reading other reviews . It's worth noting there are only 2 floors for rooms anyway. The room ws ready early, was clean spacious and exceeded our expectations from photos. Note the kettle was quite hidden away, we didn't find it until day 4.. ! View was amazing. Breakfast tasty and good range. We ate at the evening buffet as well some nights and again enjoyed. All staff were lovely, helpful , I did not find any staff who were anything other than that and it made for an even better stay. I gave 4 for location as whilst it's stunning and nice cliff walks, it is 35-45 minutes to walk to the old town/marina and 10-15 to a shop , but we enjoyed the walking. The spa in the hotel is not the best, tiny hot tub always full and heated pool not heated so I never got to swim as was too cold in October. But we had a wonderful time .. if you can afford the better rooms then go for it !

Andrew Mahler

I can’t say enough amazing words about this hotel and staff! My wife and I spent part of our honeymoon here, and the staff was so accommodating and truly made our trip special. All of the facilities such as the spa, restaurants and pools were great. Not to mention the breathtaking walking paths and views of the cliffs just outside the hotel. We definitely plan on coming back!

Dimitrya Kafkova

Fabulous week! We have never visited a more peaceful holiday complex. We used apartment 612. We were with our two children. They are delighted with the pools. And we adults could calmly use the SPA where we were only adults. All the staff were welcoming and kind and went out of their way to please us. Extremely clean place. The kitchen was better equipped than at home. They cleaned our room every day. Water in abundance, consumables of all kinds. And the food in the restaurant... just wonderful. It is worth visiting this place. You won't be wrong. Thanks to all the staff for the positive attitude!!! ❤️❤️❤️

Jamil Siddique

All in all the hotel deserves 5 stars. Good hotel . Clean and well maintained rooms . Helpful and supportive staff . Good food in the dinner hall for breakfast and dinner . Restaurant staff are super helpful . Food range is very good too. On the downside the gym is minuscule and the hotel could benefit greatly by investing in a proper gym room suitable sized for the size of the hotel . Getting around the hotel is a bit of challenge with various lifts that don’t service all floors . But apart from that was a very good hotel to stay in.

Elaine Coyle

We visited the hotel to use the spa. The whole experience was sublime and beautifully managed by Leonor. She is perfect spa personnel;calm, thoughtful and professionally experienced. The Spa itself is perfect. The system of reserving and having the facilities yours alone make it a luxurious, heavenly experience. The sauna, steam room and jacuzzi all functioned perfectly as you would expect in a hotel of such high standards. An experience I can't wait to repeat.

Mike

The Iberostar Selection Lagos Algarve is located outside of Lagos and within a short walking distance from Meia Praia. Getting to Lagos involves a short drive or Uber ride into town. There is also a tourist train that stops outside, which takes you around the main sights in and around Lagos. The hotel is in a modern building with sea views, and the interior felt a bit corporate and sterile. We stayed in a comfortable junior suite with a sea view, although for the price it should have been a bit bigger. For food and drinks, we chose the all-inclusive option, which turned out to be a good choice. It included breakfast, lunch and dinner buffets and free food from the snack bar, including drinks. We enjoyed the buffet, which was very good quality. We preferred however the snack bar, which was less crowded and a more relaxed place to eat and also sometimes had even better food than the buffet. There was a nice indoor pool which was heated and which we used, since the outdoor ones were not heated and were too cold to swim in this time of year. The gym was very small and crowded, and too warm inside due to being located in a room adjacent next to the indoor heated pool. There were a few activities scheduled each day, but generally not much to do at the hotel. We tried to book a massage at the spa but were informed by the staff that there was no availability for the next 2 days, which was disappointing. There was a Star Club for kids between 4-12, and a kids pool, but we didn't see many children at the hotel and it seemed like more of a place for adults. Overall, a nice stay but was it really worth the price and did the service and amenities live up to the expectations? In terms of value for money I would give it 3 stars.

Stefan

Superb spot on the Algarve just a bit away from Lagos city centre but easy to get to via taxi, public bus or bike. Friendly staff and amazing breakfast buffet in the morning. The rooms are nice and modern but hallways, floors and carpet are a bit dated and could use a make-over to make this a 5 🌟 hotel.

Bert Berginov

Great stay - couldn't have asked for more. Pool areas are great. The beach front is quiet and beautiful. Food and service was top notch. The Star Camp was a really pleasant surprise and our kids absolutely loved it (the girls running it are amazing). The city center and a number of scenic beaches / hikes are all within a 10-15 minute drive from the hotel. If you don't have a rental car, there is a trolly stop right outside the hotel. We'll be back!

Jordan Fuller

I'll start out by saying that this hotel's location is perfectly central for exploring so much of the Algarve. The view from the nearby cliff was wonderful. It's a quick walk into town and the free parking was an easy bonus for us. However we were rather disappointed with many aspects of the resort overall. This may have been a 5 star hotel at one point in time but things seem rather outdated now. The original room we were given was not clean and we had to ask to be moved to a less nice room that was luckily at least much cleaner but the staff did not even apologize for the problem. My partner and I both work in the hospitality industry and we found the service at both the front desk and the bar/restaurants to be lacking. We both understand that working in hospitality can at times be stressful but we found much of the staff to be rather apathetic. We realized that booking during the off season might result in some of the amenities being closed but we were sad to not find out until we got there that the rooftop bar was completely closed. The pool was open the first day of our stay but then was abruptly closed the next which was a disappointment with the weather being very nice still. It would have been nice to have a heads up or a discount on our stay due to the lack of amenities. TLDR: Great location but lacking in comfort, customer service and off season amenities. Probably a better deal during high season but if you're looking for luxury, I'd look elsewhere.

Vaibhav Desai

I recently stayed at Tivoli Resort in Carvoeiro to celebrate my birthday, and while the staff was warm and attentive, the overall experience fell short of expectations for the premium price we paid. First, it’s worth acknowledging the positives. The team at Tivoli was extremely friendly and went out of their way to meet our needs. A highlight was the thoughtful gesture of sending a slice of cake and a bottle of champagne to my room for my birthday, which was truly appreciated. Additionally, the breakfast service was excellent—a great way to start the day with a variety of fresh options. Unfortunately, the rest of the stay was underwhelming. Many of the resort’s advertised amenities, such as the outdoor pool, Sky Bar, and restaurants, were closed for the season. Given that this is a five-star property, I would have expected either a reduced rate to reflect the lack of access or clearer communication upfront about these closures. Instead, we paid a premium price for an incomplete experience. The Tivoli Spa was another disappointment. I had booked what I thought was a deep tissue massage but ended up receiving something called a “fusion massage.” It wasn’t clear to me what the technique was, and the session did not meet my expectations. Perhaps things were lost in translation, but for a property of this caliber, I expected more clarity in their spa services. Overall, while the staff’s friendliness and small gestures helped salvage the stay, the lack of key amenities and an underwhelming spa experience left me feeling that the resort didn’t live up to its five-star reputation, especially for the price we paid. I’d recommend considering other options unless all facilities are confirmed to be open during your stay.

Brian Found

My wife and I had a wonderful wedding at Tivoli Carvoeiro. It is in every way, an exceptional hotel. All the staff were very friendly and helpful. Their wedding team Liliana and Ana were particularly accommodating, addressing our queries quickly and making sure everything ran smoothly on the day. The hotel venue boasts amazing views of the ocean from the cliff tops, particularly when viewed from the sky bar. The catering provided for the wedding was among the nicest I can remember ever having at any event and the breakfast buffet was plentiful, fresh and varied. The rooms were modern, clean, quiet and comfortable. We are extremely glad we chose Tivoli. It was the perfect venue to celebrate our special day. We will definitely be back.

Melissa Rodriguez

Overall, some positives but not a 5 star. Do not come here during offseason. We were greatly disappointed in everything that was closed - Mare Restaurant closed, Rooftop closed. Pool and pool bar closed, and pool was under construction and we couldn’t relax or sit out on the balcony due to loud noises. I truly understand you want to do this during offseason but at least discount the hotel a bit more and offer your guest some other experiences. The website did not mention these things and when we told the staff they simply acknowledged and said they can’t get their website up to date as quickly as possible. Also, from the pool area you cannot walk down the paths to the cliffs as they are closed, and the stairs to the beach were blocked off. Lastly, there is a sewage smell in the entry way but they have a perfume in the area to try to overpower sewage smell. The breakfast was amazing! Full breakfast! The staff acknowledged the problems and compensated us with a discounted dinner, which was also very good. The staff is nice and excellent. It just would be nice to enjoy the full amenities.

Stephanie T

We had an amazing stay at this hotel! The room was well-appointed with everything we needed, making it comfortable and convenient. I was particularly impressed when I needed hygiene supplies urgently, and they were delivered to our room within five minutes. Room service was consistently good, and dining at The One Restaurant was an absolute treat. The views are truly unbeatable, and they elevate the entire experience. The standout highlight of our stay, however, was the staff. Every team member we encountered was incredibly kind and helpful. A special shoutout goes to Louisa and Goncarlo, who went above and beyond to make our breakfast experience memorable every single morning. The breakfast spread itself was phenomenal—honestly one of the best I’ve ever encountered, even compared to hotels worldwide.

nadia makni

Just had an amazing stay at Anantara Vilamoura Algarve Resort! The rooms were spacious and modern, and the staff couldn't have been friendlier. We enjoyed the variety of delicious dining options and the beautiful pool areas. Perfect for a relaxing and luxurious getaway – highly recommend! PS : Try the Thai pop up best Thai food I ever had !

Gerard

Pay for use of indoor pool. Pay for drinks brought to pool side. Breakfast wasn't the greatest. Meant to be 5 star hotel, seen better 3 star hotels. Free shuttle to maraina at Vilamoura, from hotel and back to hotel wasn't a good service. Had to use taxi's

Vanessa owers

I’ve been to Portugal a few times and haven’t found a hotel that I’ve really liked that I would go back to. However, I cannot wait to stay in the Anantara again. Me and my partner loved it. The food was great, location was great (especially because we are both golfers) and what made it extra special was the staff. The cleaners were so lovely and they come in a few times a day and make sure everything is stocked up in the fridge. I found the staff really cared about their guests and tbh that can be rare to find. So well done to everyone’s team work. What a lovely holiday we had.

Jo Barker

We’ve just got back from a week here, so disappointing and not what you’d expect from a 5 star. Pools were freezing, no childrens activities were put on even though they had a list of what they’d do each day. Walls in the hotel were grubby and need a good repaint and carpet was what you’d expect to see in a premier inn. Construction drilling going on and not told when booking or when arriving at the hotel. Steps everywhere outside with no ramp access to certain parts of the pool so very unfriendly for pushchairs/ disabled. Wouldn’t return especially if you have children, it’s not child friendly.

Nick Godliman

Just came for a coffee, the cafe was closed , a full breakfast was 30euros ! But an amazing restaurant manager, let me just have a coffee for free ! That is the sort of service and attitude that not only gets them 5 stars but which will also make me recommend this place and keep coming, back, it’s a great place to eat, drink and with good WiFi work !

Raymond Lam

We spent a week at this beautiful hotel for the October half-term. My daughter loved every minute of it. The kids club is great and they really work hard to keep the kids entertained. Breakfast is great with plenty of choices. All the staff are helpful and friendly. Particular praise to Rita, who got in touch days before we arrived and arranged nice surprises for us and my daughter on arrival. Also thanks to Alex who checked us in and showed us around the hotel. We will definitely be back. Thank you

Jack Yonish-Davies

What an incredible hotel with the most attentive, helpful and friendly staff. My wife and I just got back from our Honeymoon at Domes Lake and had the most amazing time. The rooms are well appointed and the cleaning service excellent. There is a wide choice of restaurants (buffet + 3 speciality restaurants). The buffet restaurant on its own serves top quality food, but the other 3 are even more incredible! (Not sure how that’s possible). We went in September and it’s such good time to visit - the weather was warm but not too hot and the hotel had a very relaxed and quiet atmosphere despite being fully booked; perfect for relaxing. The staff at the restaurants and pool bar looked after us so well and were very friendly. They always went above and beyond to make our honeymoon special with gifts of drinks here and there and the various restaurants and bars. The grounds of the hotel are superb too. Having a morning walk around the lake taking in the different plants and birds was very relaxing. My wife and I can’t wait to come back! :)

Michelle Adams

We had an amazing stay at this resort. We booked for our honeymoon and I had mentioned this in the initial booking form. To our surprise when we had arrived we had been given a complimentary upgrade. Our suite was amazing!! The decor was superb, the rose petals on the bed, chocolate and sparking wine. You made our experience and time so wonderful. The staff were super helpful, friendly and attentive throughout. We are both missing the breakfast buffet so much now that we have returned home. We also ate dinner at one of the restaurants upon arrival and the buffet had a great selection of food and my partner who is vegan was well catered for too. The grounds are stunning and we had enjoyed a lovely evening dip, the temperature of the pool was perfect. We would love to return one day, and we highly recommend this hotel. Thank you so much!!

Max Chen

The beach is beautiful, there is a fake beach if you don’t want to walk the short walk, there is a swimming pool but not enough sun beds. The food is amazing, fresh fruits and juice, and service is incredible. The rooms have beautiful views from every side, the cleaners do a perfect job, and balconies are just the right size. Very nice hotel, must come here.

Mike Jacques

Really nice. The outdoor space (grounds, pool areas, lake) are huge and beautiful, doubt you can beat that in Vilamoura. The hotel is good - we had a comfy stay. I think the rooms and a few of the facilities are in need of a refurb now, quite a few things very worn or out of order. But that aside, it's a lovely place to spend a few days. We ate/drank quite a bit in the hotel and charged to our room (all the food was great but it's certainly 5* pricing!). I'd just recommend carefully checking your bill on checkout as we had been charged for things that shouldn't be on there. Overall though it was a lovely stay and I'd come here again if I found a decent price/deal!

Christie M

The VidaMar Resort Hotel offers a welcoming atmosphere with appealing ocean views, well-maintained pools, and comfortable accommodations. Guests can enjoy a variety of dining options, including a satisfying breakfast buffet. The spa and wellness facilities contribute positively to the overall experience. While the hotel provides a relaxing environment with attentive staff, there are a few areas that may not fully meet everyone's expectations.

Helen Blinkhorne

This is definitely not a 4/5* hotel. Food is lukewarm but if you want it hot you can take the risk of reheating it in the microwave provided! Drinks cost more at the pool bar than inside the hotel. Expect to be charged extra to access the Mar Club @€25 per person per day which has a small pool for adults only and 4 poster sunbeds. Charge is deducted from food purchased. Extra charge for gym and €5 for compulsory swim hat. Staff impersonal. Free pool towels though. Wouldn't stay again.

Brittany Barker

My partner and I stayed at VidaMar for 4 days in September and we were shocked that this is what passes as a 5-star resort. I never leave bad reviews but we were so disappointed by the service. We arrived after traveling from Vancouver on delayed flights for over 24 hours and needed to sleep. Our room was on an adult-only floor and there was a screaming child in the next room, through paper thin walls, and we were told to tough it out as the child would only be there for the day for a wedding... later we requested bowls and a wine opener to the room as we had picked up some treats and they wanted to charge us 10 euros... my partner walked down to the dinner buffet to get the bowls at 5 minutes before it opened and they wouldn't get him the bowls until it opened... The good parts: the rooms were huge and had a Nespresso maker (although getting extra pods was a challenge), patio views were nice, and the breakfast buffet was good/lots of options (didn't get the package that included dinner because of previous negative reviews). The pools were lovely although there was no hot tub, just a warmer pool... We stayed at another 5-star hotel in Spain and the service was exception. I would not go back to VidaMar. If you didn't have a car you'd be stuck at the resort as the closest town is not walkable. We had a car and Lagos, Albugeira and Faro have very different vibes/worth seeing.

Paul

Had a good time at Vidimar. Nice pool and trees around it. Short walk to the beach and great boarded walkways through the nature reserve for walks/runs. Very quiet area which won't suit some - a car is a must, easy parking, 10 mins to a large Aldi and easy to visit great local beaches like Sao Raphael. Without a car you need to be willing to eat and drink at the hotel all the time as not much else nearby though there is a shop. The rooms are nice enough and the lobby is lovely. We were pleasantly surprised with the food after reading some bad reviews. Yes, breakfast is almost the same every day but it is at most hotels. Evening dinner is great if you like fish but those who don't will find options more limited but still a reasonable choice. We actually found the overall choice to be pretty good including desserts. The adds ons are a bit annoying like no free water in the evening but not the end of the world. Agree that charging for the gym is odd but I was happy to run through the lovely nature reserve area instead which you can't do at home! Staff were mostly friendly, particularly in the restaurant. Don't really agree with a 4pm check in time but they do try to check you in earlier if they can. Overall, a nice peaceful area a short drive from various great spots on the Algarve. Evening buffet is 30euro per head if not already half board. If you like seafood and have a decent appetite then that is actually not too bad given the choice and lack of other options locally.

Maciej Boroń

Ants were everywhere in the apartment during the entire stay, the safe broke down 3 times during our stay, once we had to wait 1,5h to get back wallet. Wallpaper peeling off the wall or a fan falling from the ceiling shown that apartment are worn down already. Things like a slow-close toilet seat should be standard in a 5-star hotel. Food was quite good, but not much vegan options, good options on show cooking. There was no plant milk in the dining room during meals, once when we ask about any, oat, soja, rice or almonds milk we get a milk but we found out it was cow milk! because some staff members do not speak English! Plant milk available at the buffet should be standard nowadays with so many vegans or lactose intolerant people. Having to pay for all drinks on dinner, even still water is annoying as well. The introduction upon arrival at the hotel was poor as well. We had to look for everything and get known about rules in hotel step by step by ourselfs. There was nice parking for rented cars, but there is only front enterance to the hotel, so you had to walk around hotel about 200 meters with all your stuff and shoppings. It should be side enterance straight from parking. The positives include live music in the main hall, comfortable beds, everyday room service, spacious rooms with balconies and tea service in the rooms. To sum up, it's little worn out average hotel, with quite good food if you are not vegan ;) Everyday problem it's poor staff service, once to order drinks to the dinner we were waiting for staff member 20 minuts, so when she get to us we had already finish our meal.. and she saw us earlier but had some problem to give us service. I won't go back there, in this prices you can do better.

Sara Brown

It's been our second visit to the Wyndham hotel this year and it truly is a gem of a place ( I wouldn't stay anywhere else) The gym and spa facilities are excellent and used both daily. The breakfast had a huge selection to choose from and staff helpful. The hotel is always nice and clean, Joana and team are so friendly and welcoming. You always go above and beyond when we have stayed. The suites are beautiful, it's like being at home with a living/dining/kitchen area. The supermarket is within walking distance and the hotel offer a free shuttle service to the beach (within summer months) We can't wait for our next visit!!

Rhys Adams

We had an amazing stay at the Wyndham Grand Algarve in Quinta Do Lago, we were super impressed with our large suite which had two bathrooms, living area, dressing room and even a kitchen. The fridge was even stocked with water and soft drinks, along with a coffee station. The hotel itself was excellent, friendly staff were on hand and the buffet breakfast was one of the best we’ve had in a while. Top tip, get down early for breakfast as the room soon fills up and queues form. Location wise it is perfect, easy walk to the ice cream place and supermarket. Parking is included but the underground car park feels like you are on a driving challenge. We had a large car and negotiating the pillars and tight spaces was tough. We really enjoyed the hotel and this will our future preference when we return again to the region.

sonia nobre

Completely disappointed with this hotel option of a Halloween night. We spent so much money on a fake party. €90 supposedly included a Halloween party that was complete BS! The biggest waste of money. Every time I went to the bathroom, they took away the drinks that I had bought and the food on my table. It wasn't once but three times. They promised pumpkin carving, Trick-or-treating, and all these other options. We got there and it was a complete joke. I will never ever spend my money at a Wyndham hotel ever again.. My kids were crying on Halloween. I could've done a better job in my own apartment. Shame on you for charging people and children this price for bull.

Lynn Grant

The hotel is first class with great amenities. Our room was a suite ( as are most ) and it is immaculate. The location is beautiful but the local roads are not an easy walk to anywhere so a hire car or taxi is needed .

Angela Sharp

This was a fantastic week. The staff are all exceptionally supportive and efficient. The bed linen was divine and the beds superb. The facilities are excellent. The suite was so comfortable and the outside areas are well kept, natural and very green. A superb week !

J W

Solid 4 star property. Very attentive staff at desk, restaurant and bars. Rooms were very clean but a bit dated. Showers are the absolute worst. Not sure how rooms are not flooded daily as water gushes out over the glass. Service in restaurants and bars was very good. We were there golfing and it served us well.

Jane Owens

We stayed at the apartments… excellent facilities… and free access to the spa. Beds comfortable, shower good. A few things need attention - the sofa needed a clean, the spa bubbles in the main pool don’t work. But all in all I’d recommend it.

S

Incredible hotel. Had a great stay. Would definitely come again. The breakfast was one of the best hotel breakfasts i’ve had. Food very good and they catered well for my gluten free diet. Bed was comfortable, shower was great. Staff super friendly. Cannot fault my stay! It’s a bit of a way from the marina, but there is a free shuttle and ubers are quite cheap too if you don’t fancy the walk down.

Kunwar Nagi

Amazing stay. Great staff. I was upgraded to presidential suite from the start and the customer service was amazing. Anything I needed was resolved ASAP. I would definitely stay again, the location was very peaceful too.

Monika Rosić

I was very surprised and unhappy I must say. First of all,thank you for the upgrade. The room was very pleasant. Other than that I was not happy. During check in I was told i have an access to the Spa and wellness center and also to the indoor pool. I was very surprised when I came to the spa and was told that I have to pay 25 € in order to use the spa. I was not informed at all that the access is only for gold and diamond members. It is not written at all,anywhere. Not on the voucher,and not on the site. So,yes, I wasn't happy at all. The reception was also not forthcoming in regarding the issue. Your staff needs to be more educated in what a guest can and cannot do and what is included in the price,aswell as acknowledging its own mistakes. The best thing about the hotel is the restaurant and the food,and the rubi bar. Workers there are perfect and very friendly. Other that that,i would not recommend this hotel as a place to stay.

Kuldeep Clair

Excellent hotel in every way. All members of staff without exception provided impeccable service, whether restaurant staff bar staff, housekeeping, Kids' Club assistants, cleaners, reception, etc, and all with a lovely smile! All-inclusive package was amazing. Very clean, welcoming and friendly. Ideal for families. Regular free shuttle bus service into town was very useful.

Karolina Skowron

We had an amazing week at Jupiter Hotel! 😍 The hotel is spotless, with a warm and welcoming atmosphere. The staff were fantastic, always attentive and friendly. Our 7-year-old daughter absolutely loved the kids club, which offered a wide variety of activities that kept her entertained every day. Evenings were filled with live performances on stage, providing fun for both adults and children. The food was delicious, with a different theme for dinner each night, showcasing cuisines from around the world. We highly recommend Jupiter Hotel and would gladly return in the future!

Joe Poole

I stayed here with my partner during October & we was very impressed with the hotel as a whole. The service received from the staff was very good & the hotel was very clean. The selection of food at dinner was different every night and they was able to cater for different types of allergies including gluten. The bar had proper spirits & beer (super bock) rather than cheap stuff and also the frozen margarita was a nice touch. The selection of cocktails was a decent amount too & always made properly. Pros - Location of hotel compared to strip in albufeira is good, 10 minutes walking distance. Hotel is clean, rooms are a good size. Food options are tasty. Although they change every night, the options can be limited. They also have options for beige food eaters! Entertainment is good but their is very limited seats for the amount of people the hotel has staying there. Cons - The lifts are quite poor especially if you are on the top floor. They have 5 lifts and the hotel has a lot of guests so sometimes you can be waiting ages due to this. If you're couple I wouldn't recommend staying here as the hotel is very family based & there are alot of children. But this is based on our experience. Like the lifts, the hotel cannot cope with the amount of guests during dinner time. Although we never experienced it, there was large ques when we came out for people waiting to eat. The shuttle bus down to the beach is every 2 hours & can only seat about 20 - 30 people. You would find people just pushing to get on the bus before everyone else & some people wouldn't be able to go. The beach was about 20 minutes away. The bus should be put on way more often. All in all, the hotel is brilliant just a few things to consider before going because we went out of season. Because I imagine during peak season it can make the cons a lot worse.

Pete Fawcett

Great for kids! Big and small. They put on different things each night for youngsters from discos to animal petting to bouncy castles (you pay extra for the bouncy castle). The food variety is good and they do a special most nights too. The deserts aren't great but do have flavour albeit when serving for lots of people what more do you expect. Overall a great experience.

craig Waite

It's a lovely hotel. Large spacious room which was cleaned daily. All inclusive and can honestly say food selection at breakfast and lunch and dinner was excellent. Staff were mostly lovely and it's close to various bars and restaurants. Very much set up for families with children. There is a downside. Despite rooms being soundproof we were woken every morning at 6.00 AM with children above us running riot. Not ideal when you want a lie in. Also being on second floor you could hear a lot of noise from dining room in morning. Apart from noise issues couldn't fault anything else. There's also a free shuttle bus takes you into the old town. Tried A la carte restaurant during stay and would highly recommend.

Usman Ahmed

I had an amazing stay at W Algarve! The staff truly made the experience unforgettable. John and Michael were incredibly welcoming and helpful, as were all the staff members—everyone went above and beyond. The service was absolutely unmatched, and it made me feel so special throughout my visit. I stayed in November, and while it wasn’t as busy, it was the perfect time to enjoy the tranquility of this stunning property. I would absolutely return in a heartbeat. W Algarve is an amazing place that I can’t recommend enough!

Tim Collins

John the valet was a star from start to end. The room was nice but we had problems. Having an engineer turn up at midnight was ridiculous. The door handle was also trapped and the stuff just shrugged it off. We were upgraded to a sea view superior third floor room and couldn't sleep due to the night club style events happening under our room. Completely shocking for £500+ a night. The views and pool was the star and stunning wedding venue. The spa is a literal joke. W should be embarrassed for charging an entry fee. Breakfast was stunning, great coffee and selection.

Thomas

Our stay at the W Algarve was nothing short of sensational. From the moment we arrived, we were treated like VIPs, with every request effortlessly and graciously fulfilled. The entire hotel staff greets you with a smile at every turn. The rooms are checked and cleaned multiple times a day, and the entire property is impeccably maintained. It’s the perfect place to relax and unwind, as the outstanding service takes care of everything for you. We highly recommend this hotel and would be thrilled to spend another vacation here.

Laura Yates

We spent 4 nights at the W Algarve. It was fabulous. The staff were extremely helpful with questions, recommendations and service. The hotel is beautiful. I loved that they provide ample bottled water in the rooms, left us some chocolates as well as a happy birthday greeting in our room. The took the extra step to make it a place I would come back to. Highly recommend!

Christine Peral

We visited W Algarve for our honeymoon. The room was spacious and cleaned daily, they also offered turn down service which I loved! I really enjoyed the breakfast and would include it with your stay. Some of the restaurants and meals we had at the hotel didn’t meet expectations in taste or service, with the Italian restaurant being the worst. The staff will try to make it right, and ensure that you have a good experience, but when staying for 7 days and spending over $8,000 CAD for the week, we expected phenomenal service, food, and attention at all times, not after you make a comment about a sub-optimal experience. The breakfast was good and pool was nice. However, the pool was bit cold that I didn’t go in much. There also isn’t a nice beach nearby. The one beach we visited had a smell and a lot of algae/seaweed. The spa was a good experience. We got a couples massage and I also got a facial. It was very relaxing. However, the spa didn’t offer acrylic/biogel nail services, so I had to book somewhere else to get my nails done. That was a missed opportunity and a bit of a hassle for me. Overall, W Algarve was a nice stay and experience, but there are some areas where there was room for improvement to ensure a consistently exceptional experience.

June Burton

What a lovely family friendly bar. Owner Bruno and his staff are amazing and make you feel very welcome. Would definitely recommend.

nina wlk

--- Dearest gentle readers, It is with a heavy heart that I must inform you of an establishment that has recently left me most disappointed. The Blue Star Karaoke Bar, promising a night of frivolity and melodic revelry, fell gravely short of even the most modest expectations. The evening began on a sour note as my companions and I were informed that participation in their karaoke required the purchase of a shot. While one might tolerate such a stipulation, it certainly sets an unpleasant tone for the night. Undeterred, we acquiesced, eager to share our voices with the seemingly empty bar. Imagine our dismay when, after our first song, we were left to wait an interminable length of time for our next turn. Despite the bar being nearly deserted, the staff displayed a remarkable indifference to our plight. The dance floor beckoned, and soon our merriment drew the attention of a few gentlemen, and the bar began to fill—not due to the bar's allure, but our own infectious spirit. And yet, this newfound busyness seemed to be a concept lost on the staff. They claimed the delay in our turn was due to the increasing activity, a situation directly attributable to our own presence. The irony, dear readers, was not lost on us. When finally our song was set to play, we were informed it would be the last of the evening. Prepared to make the most of it, we took the stage, only to have our moment stolen away. An audacious lady of the staff saw fit to rip the microphone from our hands, and to add insult to injury, she began to sing our song—none other than "Diamonds" by our queen, Rihanna. In conclusion, the Blue Star Karaoke Bar is a stage better left empty. One can only hope that the management tunes their approach, lest they find themselves singing to an ever-dwindling audience. Yours in disillusionment, Lady Whistledown ---

Anton Wandrum

Bruno, Emily and the rest of the staff couldn’t do more for you. The place is sooo cheap. €3 for a pint of local beer. It doesn’t matter what football match you want to watch. If you ask, they’ll probably be able to get it on for you. I asked for the Celtic game, which is difficult for bars in the UK to display, never mind Portugal. Honestly, if you’re making a trip to Albufeira. Check this place out!!!

Joanne Bell

Well where do I start!! Had the best time in Blue Star Cafe staff where just amazing, big shout out to Emily and the lads you really made us feel like old friends, Drinks promos where brilliant (but dangerous 😂) 5.50€ pint+shot+ jagerbomb!! 5 stars 🌟 all round from the Sunday Club, can't wait to get back again!!

Grainne Doherty

We had a wonderful time here watching the rugby here. Ireland got hammered by the Welsh. The welsh fans in the pub were very good about it. We had a bit of banter with them. We had a yummy sandwich while we were there. The staff were really great, good fun.

Diamond Dental

This is a very child friendly hotel and as such that reflects on their focus. If you want an adult only type experience this hotel is not for you. Also, it is a four star, possibly a three plus hotel, not a five star, so be aware.

damian vali

Only the location is good, close to the beaches. Definitely not a 5 star hotel, a 3 star one, yes. First of all the quality of food was 0 no fresh food cooked before you, all the meals were prepared long before. The meal was between 13-15.00 o’clock but please be aware that you had to be there from 13.00 o’clock since sometimes they will not bring anything else to replace. We told one of the servers to bring more when it was finished but he replied rudely: “if you do not what we have you do not eat!” For a 5 star hotel it is a shame! They are supposed to be polite not rude with the customers since we chose Nau Palace and we paid a high amount of money for their service… The Italian restaurant cannot be called Italian…it does not have nothing to do with Italians… And regarding the a la carte one: poor food and the table cloth was not ironed! The house keeper took our shower gel and we had to call her several times to refill. We were supposed to use the shampoo maybe… The safe was closed when we made the check-in so we had to ask 5 times for someone to unlock it…. The guys from the bar were not quite friendly in the evening when they had to serve you at the bar…as if you asked something from them personally. The girls from the reception not very useful if you asked something, they did not know. On the top of this they did not give me the invoice at the check out and I had to ask for it 5-6 times. My advice is to stay away from them! We have seen a lot of hotels but this does not deserve to be called a 5 star one! Our mistake was that we ignored the bad comments written by others.

Anna Plaza

I have never been so happy to check out of a hotel before. I am not sure how there are so many positive reviews. The only positive was that we got a suite so our daughter was in a different room - the negative to this was the price we paid. The rooms are dated and have scratches on the walls. The tiles in the kiddie pool are loose and falling out. Do not expect this to be a 5 star hotel. I had very low expectations, since it is an all inclusive and they usually aren’t the best. This managed to be worse than my expectations. This was a waste of $4,000. If you want a true 5 star experience at an all inclusive, stay at an Ikos resort. Unfortunately, there are no Ikos in Portugal.

Paulina Tulman

We visited for our honeymoon 2 weeks ago. The room was spacious and clean. Receptionists, waiters and cleaning staff were lovely and welcoming. Food was delicious and options were endless. We loved a la carte experience at the Moonlight Restaurant. Unfortunately a few fountains/ pools weren't working ( one out the front of our balcony) so the view wasn't as spectacular as it could be. Beach is 5 mins walk from the hotel, 12 mins by taxi to Albufeira. We'd love to visit again.

Mitchell Goodall

NAU - No Amenities Unfortunately... I'll preface my review by saying that if you're not into golf, this hotel probably won't offer you anything other than some good weather. I also think that NAU's slogan should be "That'll be ten euros, sir" Positives ::: The room was nice, spacious, and clean and the resort is pretty close to a decent beach with free transport which was good. Oh, and the coffee was tasty. Negatives ::: The "all inclusive" restaurants - There are three restaurants as advertised. However, only one is included in the all inclusive package. The a la carte restaurant is not included which is fair enough and is quite common from previous experience. However, the 19th S*!t Hole was an additional ten euros every time you wanted to dine there. This is despite the fact it provided the same food as the main indoor restaurant but was located ten paces away from the swimming pools instead of twenty paces. Makes sense... The hot, dark dungeon - I've been to a fair few 5 stars in my time and am aware that you have to pay for spa treatments. But, I've never had to pay to use the general spa facilities. Ten euros a time buys you an exclusive ticket to a swelteringly hot indoor pool, jacuzzi, steam room, and sauna. The main theme here appears to be heat. After seeing reams of individuals turn around shaking their heads at the spa reception desk and the morose faces of those that'd been conned into paying the ten euros, I decided not to dabble. The "gym" - Again, the hotel is advertised as having a fully equipped gym. In reality, this is two small side rooms off of the spa. One contains a treadmill, exercise bike, cross trainer, and rower, all of which were broken in some way and didn't appear to have been serviced since the 90s. The weight room consists of a skipping rope, two functional strength cable machines which were both partially broken and only have two cable attachments, and an assortment of fat grip dumbbells ranging from 1kg to 6kg and 9kg to 10kg. Swimming pools - The pools are more like fish ponds with ranging depths, namely 1ft, 5ft and 6ft deep. There are a number of them but unless people had kids I rarely saw people using them. Sullen faces of the down trodden (the staff) - I've never encountered such miserable looking people in my entire life. I don't recall seeing any of them crack a smile. To be fair, I wouldn't either if I was trapped there. Overall, save your money and look at alternatives.

Rhys Adams

My wife booked this break with British Airways as my birthday present and whilst we did have a few issues with the booking due to it being 2 adults, 1 child and 1 infant, with rooms being a maximum of 3 people, it was all sorted for us on arrival. The hotel did not disappoint being welcomed by lovely staff, that stayed lovely throughout the stay. Our room was very spacious despite it being the bottom option and felt the room felt very luxurious. The bed itself was so comfortable with soft mattress and lovely feeling duvets. Breakfast was a delight, again the staff made us feel very welcome, even though we had children. We didn’t feel looked upon, like we have done in other luxury 5-star hotels. The grounds are perfect and you can walk down the front to the lagoon and there is a play area for the children. Pool was amazing with both an adults section and a warm one kids. Really recommend this place!

John Deacon

The staff are the backbone of this hotel; attentive, cheerful and willing to go the extra mile. The setting is superb and the beach and pool of an excellent standard. However, the rooms are a little dated. The location is pretty much ideal with shopping a short taxi ride away and an array of excellent restaurants.

Oscar Rehnberg

Had a flawless stay here with 2 young children. Staff and service level is second to none. There is a well struck balance between being friendly and professional at the same time. None mentioned - none forgotten. Thank you. Minor issues were dealt with discreetly and professionally. The hotel itself is not top modern, there is a well maintained patina which is something I appreciate. F&B have high quality, cooked to perfection - and 5 star prices. We can’t wait to return!

André

An amazing location with a beautiful scenic garden, quick access to the beach and great walkway. The pool has a nice outdoor and indoor pool, gym, spa, outside bistro, bar and great Restaurant! Service is friendly, helpful and very accommodating. The dedicated beach loungers and Airport shuttle are a great convenience.

Jane Halsall

Love this hotel and stay every year. Outstanding

Charlie Woodall

Can't fault Martinhal in any way. Currently halfway through a week holiday with twins and a toddler. The staff are all amazing, the facilities are high quality and plentiful. The restaurants are all great. Beautiful beach. Nice places to explore nearby. The villa is perfect. Tiny toilets for small people everywhere. They've thought of everything.

Ed Laccohee

A great resort in a fantastic location. The Romans called this place "The end of the world", it's a fabulous place. It's about 3k walking across the beach to get into town, 7k to the out of town superstore. But, but but, there is everything onsite that you need if you don't want to leave the resort

Kim Dodge

Quite expensive, but everything is made very easy for guests. Many pools and lots of entertainment for young children. The beach is located at the bottom of the resort and is beautiful .

Marcio Pezzo

If you are considering staying at the Martinhal for the first time, please bear two things in mind: It is very windy, not a summer breeze, but a constant gust of wind that keeps things flying around. And the temperature is usually 10 to 15 degrees lower than in other Algarve cities, so you'll probably need a jumper in the early morning or late afternoon, even in July or August. Having said that, the hotel itself is nice, the accommodation is what you would expect, although we had problems with the shower (no pressure and fluctuating temperature), changed rooms but the problem persisted. The staff are great, especially with children, who have plenty to do. In short, the hotel is very good but the location is quite challenging.

Sp

Marthinhal Sagres is NOT a 5-star hotel and falls short in every aspect. The service is BAD. The staff are poorly trained, unhelpful, and unaccommodating. For instance, they couldn't direct me to the football field. - I had to ask 3 different staff members because no one had a clue. Another example, I arrived five minutes before the kids club was supposed to start, and there was no one to welcome me and my children. I called reception and they said “nothing we can do about it” The food is terrible. The soup portions are laughable, with adult servings filling only a third of the bowl. The dinner buffet is equally disappointing, featuring frozen pizzas and pasta. During breakfast, I asked for a takeaway cup for my coffee, and they charged me an extra €4.90. Very few activities are included for children, which is misleading as the website doesn't specify what is included and what is not. The kids club costs €50 per day (without a meal) and all sports activities, including the bouncing castle, require additional payment. Be prepared to walk everywhere. The facilities are scattered across different areas, with poor signage, so expect to get lost or constantly ask the staff for directions, who often have no clue. The “mini golf” is a joke, they added some holes next to the houses, there is also no stand there to lend you the material, you need to go back to the gym to get it, wish someone had told me about this. VERY DISAPPOINTING.

Mariz

We had a wonderful 3 days at this hotel. The location is perfect. The receptionists were attentive. Our room was well equipped and had a beautiful view of the sea. The breakfast only had high quality products and the staff were friendly and very well prepared. Veronica in particular was always smiling and attentive. We are already planning our return. Thanks to all the staff.

rain w

Stayed for 2 weeks last summer. Downside was the live cockroach in our bathroom 👀 staff cleaned and fumigated (?) the room the next day. Also, the front of the hotel was great with the view of the ocean and the marina, but the back was like a torn war country. At night you could hear homeless people living on a vacant lot arguing about and shouting and sometimes police were even called. Breakfast is always the same with little or no variety. If planning a long term stay in the area, it's better to stay at the apartments of Real Marina because seafood is quite affordable and the markets are just a walking distance. And if you're not up to cooking, there's a bunch of restaurants around the area. Be sure to make advance reservations if planning on dining out. Hotel personnel are cordial but sometimes one feels like they're avoiding eye contact to avoid greeting you. A simple good day or hello would be nice especially if you're manning the reception. Overall, we still enjoyed our stay exploring the nearby islands and cities.

Tracey Langford

We had a lovely one night stay in October - would definitely return. Friendly front of house staff. Delicious breakfast with many options. My children loved the pancakes and Nutella. Be aware that you need to wear a swim hat in the indoor pool. Outdoor pool not heated but that didn’t stop my kids going in. The one thing I missed was not having black tea in the room - only coffee pods.

Chipo Chawasarira

Was there for 3nights and I must say I was happy with the customer service from all staff They were readily available to assist. The food was great, fresh and loved their fresh fruits & juices. I was delighted there were mini fridges in the rooms. The down side is that the carpets need a change. I will definately come back & recommend to my family and friends

Molly Nelson

The staff was very friendly and accommodating. The breakfast was good and had a lot of options and loved the fresh squeezed OJ! The rooms and entire hotel were very run down. It was cute if you squinted your eyes but everything was banged up and dirty. I would not consider this a 5 star hotel. The AC was very weak. We had it set to 19C and it felt more like 28C. It wasn’t very comfortable and we did have maintenance come by and they said that was the best it could get. They changed us to a different room which was very nice but it still didn’t get cold in there.

Brian Mccann

So, first things first, if you want noisy water parks with death sides, pumping loud music blasting across the pool all day, kiss me quick hats and Britain's finest for breakfast lunch and dinner, this is not the place for you. The hotel is German owned, German run and caters predominantly (85%) for very polite and respectful German guests, all of which are very much positives, in my opinion. The hotel itself is very well maintained, set amongst golf courses and nature reserves which adds to the whole ambiance of the place. All the staff are obviously very well trained and very professional. The rooms are very pleasant and well attended despite some suggestions they need updating. The food is excellent both in quality and variety. The drinks are also very good quality. There are numerous sporting and outdoor activities available along with bicycle, paddle board and canoe hire. Football and tennis pitches are on site along with professional coaching for both. The entire staff, seen and unseen, were absolutely first class and it's difficult, and possibly a little unfair, to single out any but from a personal point of view I have to say we were very well looked after by Jose and Eden in the bar, Bernardo and Daniel at dinner and the young lady, at breakfast and lunch, who ran after me one afternoon when I left my phone, glasses and door card on the table when leaving (sorry I didn't get your name but please let Jonathan know when you recognise yourself) have earned a special mention, although you are all first class at your duties. So if you fancy a week or two amongst like minded, well mannered and people respectful of their surroundings and other guests, this could well be the place for you. Thank you to you all, and we hope to see you all again next year. By the way, I generally do not leave reviews, good or bad, but Robinson Quinta da Ria ,(and our fellow guests) really did deserve one!!

Rhys

Food was absolutely incredible, so much choice, creative dishes and absolutely delicious flavour. Amazing variety as well, could have ate there all week without getting bored. Drinks were nice and service was quick. Staff were pleasant and resolved issues quickly. I had the incredibly minor issue of the soap dispenser not working in our room and asked if they could check it out next time the cleaners were in. They sent someone out within the hour. Lovely resort and surrounding grounds, kept very clean and well maintained. It's a lovely scenic area to kick back and relax.

Sergio Matias

Great location and great service. We got a family room and they are very spacious although they are dated. The kids club don’t work very well for a non german speaker kid. The food is very tasty and varied. There is always something different as after dinner entertainment and activities during the day. All in all a great place to relax.

Anna Vaccaro

We stayed here at the end of July for a one week family holiday. Really lovely place, wonderful surroundings and I just had to write a review. The food was amazing - lots of little nice touches (there was always a fine dining kind of table with something different each night) and the asian food was, in particular, really enjoyable. The drinks were great - really good variety on offer. There was a welcome drink ready (that you were able to choose) as soon as we stepped out of the taxi. We'd had a long wait at Faro Airport and it was lovely to have a drink as soon as we got to the hotel. For me, this Hotel excels in the 'little things'. My daughters really enjoyed going to the Roby Club and they put on a show during our final night. There were a group of staff members on the 'red carpet' welcoming parents in at the start of the show and when the 'stars' left, that group were there again, almost as fans, cheering on the children as they were leaving. We were the last to leave the theatre and they made sure they waited for us - such a lovely touch. The performance was actually filmed and sent to us a few days later :) Similarly, when we were leaving to go to the airport, a member of staff helped us with our bags, gave us some bottles of water and waved the Portugese flag as our car drove away. I unexpectedly needed a document printed while on holiday and the Reception team did it for me no problem. We also requested an item from the pharmacy for our daughter. Obviously this is a chargeable service - but it was excellent - the product was in our room by lunchtime. All of the staff I encountered - every single one - were polite, friendly and professional. Couldn't fault any of them. We did some washing on our final day and the lady in the shop where we bought the laundry tablets was really helpful. The ladies that cleaned our rooms were great - our room looked perfect every day after they'd been in. As mentioned above, the children loved Roby Club. My youngest daughter reluctantly attended the club one day and after that, we couldn't keep her out! Both children loved it. Wouldn't hesitate to return. Thank you so much for a wonderful holiday and we hope to see you again in the future.

T G

Booked 8 months in advance. On arrival, they refused to give us our 2 rooms claiming they were overbooked, and "upgraded" us to a family room, single shower, lower value and no mention of a compensation. We visited this "upgrade" room and walked out, and refused to fall victim of this shady business practice. 5 minutes later, magicly, they were not overbooked anymore and we got the rooms we paid for 8 months before. Beware, don't let them rip you off. Stand your ground. I'm sure others have been coerced like that. Besides that, the underside of the beds is embedded in mold, just like the yellow fabric bed head stands, embedded in mold. You can smell it the minute you enter the rooms. Simply nasty. Everything elae was fine, although the pools are starting to fall apart and looking more like a puzzle with missing pieces everywhere.

James Wyndham

Stephan and the team looked after us beautifully for our brief and enjoyable stay. The location of the resort is super with direct beach access. The rooms are large and spacious. - and the gardens are world class. You start the day with an extensive breakfast buffet. Thank you again, we’ll be back !!

Giannis

Overall a bad experience that we were not expecting from a 5 star hotel and the online recommendations we read before booking. It felt that the hotel was shutting down and was under strict financial austerity. 1. Coffee capsules were not topped up in the 6 out of 7 nights we stayed there after the cleaning of the room. No option for decaffeinated coffee (they run out). 2. One day room towels were taken away and not given clean ones. It seems like standard cleaning room check list is not followed, which is unacceptable. 3. Pool towles. When we went to ask we were told that they run out of them. Hotel was not busy. 4. We booked a Sea view room by paying several hundred pounds more, but instead were given a room with a pool view (the sea couldn't be seen). 5. Booking email received stated that there will be entertainment for adults. There was nothing. 6. During breakfast in the hotel the coffee machines were breaking down all the time causing chaos and long waiting times and queues just to get some coffee. Again, unacceptable for a 5 star hotel that we paid a significant amount of money to have that peace of mind. 7. Pool bar was shut in most of the days while we were there, even though many people were using the pool. All the above caused frustration and long waiting which affected our experience. I do not recommend this hotel.

Sarah T

Nice hotel big space and clean, my partner and I loved the spa and our room was big and modern The only issue is that when there was a check in only one person was at the desk while which created a huge queue which lead to many guests being frustrated. I would advise there be at least two people at reception always so this doesn’t happen again as it doesn’t give a good first impression. We also didn’t get a tour of the hotel which was disappointing as all the five star hotels we have been to had always given a tour. Also the cleaner would leave our door open sometimes forgetting to close the door behind her and even left her key card in our hotel card holder.

Ion Tecucianu

The hotel is a bit dated and the breakfast is kind of repetitive if you stay more than 3 days. Other than that I think it is a good choice for this area. The best thing is the location: the hotel is very close to a great beach and if you go in the evening or in the morning there is almost no one there. It is very serene and peaceful. There is also free parking provided by the hotel but also lots of free parking spaces on the street

Missy LaFrenchie

The place is amazing, I was not disappointed. Absolutely loved my room. Juliane was amazing. The beaches and Cliffside area outside of the resort where just part of the icing on the cake. With the other part being the landscaping and grounds of the hotel. The spa is very pretty. The breakfast was worth it and had so much varieties. the free shuttle into town which we didn't use. I have nothing negative to say, this location was amazing and easy to get to town, i loved it and will be back for sure. Didnt give it a 5* as our luggages were not taking out of the car when we arrived, the waiting to sign in was a bit long and the corridors/windows leaving to our rooms could be cleaner.

Tome Stanic

We have been busting the place with a small baby. It has been outside the season, however the staff have been very friendly and supportive. The accommodation is well equipped for daily life and close to the beach (3 min). It’s a beautiful place, care taken and invites for a revisit. Nice hotel nearby with great buffet for breakfast or dinner if once you are lazy to use your own kitchen.

Andrew Morgan

I visited friends who were staying in a villa long term. While very spacious, the space was wasted. Only two bedrooms, it could have accommodated at least one more. Huge open areas with no apparent use, but a smallish kitchen. Includes a washing machine and dishwasher, but with no hot water to either of them. This was particularly a problem with the washing machine. My friends told me the staff were very helpful and pleasant. The very nearby beach was beautiful, but in February I can only tell you that the walk along it was wonderful. Far too cold to swim. There are a surprising number of good places to eat nearby, but many were closed in the offseason.

Afonso Pinheiro

I would advise anyone with 5 star expectations to run from this place. Good: spacious, great pool, good location, parking I’m still here and I regret this choice a lot: staff in not educated at all; coffee machine works with company pods, and you need to pay 1€ per pod; walls needing to be painted; mattress is hard; living room tv not working; kitchen missed some key elements They forgot to clean the villas (something I find ridiculous)

Christopher Tweed

Rent a car if you are staying here. Very few walkable destinations.

Amit Saini

Issues: 1. No service to assist with luggage 2. Phone system in room didn’t work 2. Rooms were cold. Heaters for the living area didn’t work. We complained a few times before action was taken. 3. Kitchen fridge was not cleaned. Smell of fish gone bad when opening the door. To their credit, they fixed #3 and attempted to fix #2. Will update review if staff move us to another room at the main hotel. Not a fan of the villas here.