Amy
I stayed at this hotel recently and while there were a few highlights, the overall experience didn’t quite live up to the 5-star label or the price point.
The best part of the stay was definitely the location—central and convenient for getting around. The pool area was also a standout: spacious, relaxing, and perfect for sunbathing.
However, the service and overall upkeep of the hotel were disappointing. Breakfast, in particular, was a letdown. It’s not that there weren’t options, but the cooked food was dry and practically inedible. There were no fresh choices (besides eggs), and surprisingly for a 5-star hotel, not even a fresh coffee was available—just basic machine coffee or coffee which was sent around the room so inevitably sitting in the jug for long periods making it undrinkable.
Housekeeping was another major issue. Toiletries weren’t replenished, dirty cups were left behind, towels were taken but not replaced, and requests to change the bedsheets were ignored. It really didn’t feel like any care or attention was put into the daily room cleaning. On top of that, the rooms themselves are showing their age and would really benefit from a refresh.
All in all, while there were enjoyable elements to the stay and the hotel was still lovely, the poor service and lack of basic standards made it feel far from the luxury experience it promised. Not worth the premium price in my opinion.
Alisha Bhavsar
I wanted to leave a review for Vanessa from Tivoli Spa in Tivoli Marina Vilamoura. She had provided an incredibly relaxing treatment of an head massage and foot reflexology. Her, providing a genuine service and way of making me feel comfortable throughout the spa was extremely warm. She was friendly, accommodating to the level of pressure I felt comfortable with knowing I suffer from Chronic Migraines and enjoyable to talk to. She gave an above and beyond service. Definitely recommend the Tivoli Spa and Vanessa especially from my very own experience. Grateful for the relaxing experience in the Spa during my stay in Portugal :)
Andrew Downes
Great location, view of the marina from one side and view of the pool/beach from the other. Beds are comfy. I stayed in two rooms - the first (429) was end of corridor and the service lifts were just behind the head of the bed - noisy until well past midnight and started again before 6. At my request the hotel moved me to the centre of a different floor for my remaining two nights. The hotel is generally quite noisy - concrete and glass being unforgiving at noise absorbing. Seeing two rooms made me realise there are a few niggles with maintenance - nothing severe but just a bit tired - some things worked better in one room than the other, small differences in both. Food was good throughout my stay - standard high class fancy, but still mass catering. Breakfast choice was excellent. We had a conference for about 150 and the adjoined conference centre is good for that purpose. Staff were good, impressive standard of English. Overall a good business hotel but not the absolute best I've stayed in.
Laura-Ellen
I had an incredible stay at the Tivoli! My mom and I visited to celebrate my 21st birthday, and the hotel made it extra special by surprising me with cake twice and a bottle of champagne. The entire hotel, including the rooms, was spotless. The staff were exceptionally warm, friendly, and always eager to accommodate our needs. We dined at the Pepper Steak restaurant, where both the food and service were outstanding. Having stayed at numerous hotels and resorts in Dubai, I can confidently say that the Tivoli is the best of them all!
Brit & Bird Realty
Great location and service from ALL staff. Very clean and had a lovely smell as you walked around the whole hotel.
Indoor pool was lovely, spa was fantastic (if a little expensive) and the outdoor gardens were very well kept.
Had a really good choice of breakfast options especially the fruit and continental offereings.
My Booking
