Faraaz Ali
Everything was spectacular. The rooms were luxurious and gorgeous. Every single member of the staff was kind, welcoming and patient. A great place to bring your kids. View of the ocean and the beach was amazing. Every pool was pristine and well maintained. Would come here again and again.
Michael Sirois
Booked 3 nights here and it was incredible! Staff was so friendly and inviting. Especially a man named Hugo who welcomed us and helped us to our room. The room was beautiful and housekeeping staff very helpful and friendly. On site restaurants were excellent, food was fresh and delicious. We were there during the blackout on 4/28 and the staff was very informative and made sure we were all taken care of with food and water and security. I will be back again.
Niclas Madsen
Overall it was a good stay but there are certain things that are not aligning with a 5 star experience.
When we made our reservation for a junior suite, we told them we would be arriving earlier around 11 am and that we have a small baby. The official check in time is 3 pm. We were told that this was most likely not a problem but we of course would have to wait and see. What happened was that we didn’t get our room before 4 pm, so it was even later than the official time. That is unacceptable and not our problem that the hotel is busy and fully booked.
The junior suite doesn’t really offer much other than perhaps being bigger than a normal room. We had a nice terrace with morning sun.
We also got amenities for a baby, which was nice.
The pools and gym were nice.
Shuttle to take you around the resort was nice.
Breakfast was good but I still think it lacks variation. There was many different things but I would expect more.
Staff in general speaks very limited English, which tends to cause confusion. I would expect this to be different when all the clients are almost English speaking. Outside the resort, even in small cafes or supermarkets, they speak better English.
Food quality is decent at best but is premium priced. Do yourself a favor and walk or take a taxi/uber to nearby restaurants, as the small fee is worth it for a better meal and experience.
lavine douglas
Stayed at the Pine Cliffs Resort aka retirement community a few weeks ago for a smooth jazz festival. The property is nice, but the rooms are old. I'm surprised they refer to it as a 5 star property. Maybe when it was built many moons ago, but certainly not today. The food at the restaurants at the resort is not worth your calories or money. Ate at the Japanese restaurant for an ungodly amount of money and the food was crap. Also, expect soupy eggs and half raw bacon at the buffet. I can't believe anyone would serve either. Barely anyone touched it for the 4 days I ate the buffet breakfast. I did appreciate the mimosas that were included. I would stay here again if I came with a large group of people, but not if that group is young, looking to have fun.
Henrik Holzapfel
Great hotel for families and kids. I’ll be returning soon with some golf buddies as well. The only downside is the pricing strategy of the restaurants and bars inside the hotel—you can expect prices to be at least double those outside. For example, we had dinner at the steak restaurant, and for two adults and two kids, the bill was more than €350. There were no kids’ steaks available, and a good steak easily cost €60. Anyhow, we really enjoyed our stay.
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