Jackie Liesman
They’re still working out the kinks but we had a great and relaxing stay here. Rooms were nice, breakfast was not amazing but totally fine, and we thought the general service were more than satisfactory, we had absolutely no issues with any service at the hotel at all. Plenty of towels and pool seating (and the pools are really nice!) as well. The actual building and hotel property are newly renovated and very clean and well done.
You really need a car for the location, although there are a few things within walking distance. Parking was also pretty easy, you can park for free on the street or use their garage for €5 a night.
My only complaints are that the AC in the room was SUPER loud (loud enough that I needed to sleep with earplugs) and I wish they had hotel chairs and umbrellas for the beach. It would have even been nice if they let guests borrow beach chairs and umbrellas and could take them to the beach at the hotel or others on the Algarve. The beach at the hotel is very nice, but very crowded and you have to pay to rent a chair / umbrella.
Overall, this was a great stay and we’ll be back! Especially as they open for longer and find their groove.
Frederik Mues
Very nice Hotel and the Staff is really friendly especially with kids. The breakfast is outstanding with a wide selection and great quality (especially the fresh preparation of food is nice). We went to the restaurant the first night - and would not go back due to poor service and bad price quality ration. Hence, I can’t give 5 stars just yet.
S Gold
Wonderful stay. Recently reopened after major renovations. The spaces are beautiful, with very comfortable beds, clean spaces, and a lovely outdoor pool and terrace. There is beach access via a boardwalk, several minutes away. The beach is public so it can get crowded, and you have to pay for chair rentals. Mares restaurant food is tasty, with gluten free and vegetarian options, though a bit limited. Breakfast was great with many options for any dietary restriction. They have not yet posted the menus on their website, but will email them to you if requested.
Keren Aydogan
This place beautiful and still a work in progress. I think they opened a bit prematurely because they didn’t want to loose on the season. There are still areas that are under development and staff still being trained. With that said, there was a pool guy (who was Asian) taking care of the pool as far as food, drinks, opening umbrellas, collecting towels, etc. I hate to write something bad, but he needs a lot of training and or put him in another position. The poor guy was a mess. Brought out wrong food, lost tickets, didn’t understand the menu or what we were ordering had to point and spell
It out for him because he literally had no idea what we were talking about. The restaurant food was amazing!! What great flavors and staff there. Honestly, aside from it not being fully functional and the pool guy, this was perfect. Steps to a beautiful beach with caves and amenities. I would love to come back to this hotel when it’s fully opened. The pools are great and there is a small kids pool so it’s super family friendly. Spectacular views from the roof top bar are a plus!
Natalia Useche Smiarowski
Stylish hotel, terrible service—left after one night.
We booked four nights and left after one. This is marketed as 5-star but feels far from it. Service is nearly nonexistent, limited poolside menu, no one clearing towels, and zero actual pool service. Breakfast buffet included stale pastries and not-fresh fruit.
We knew the beach was public, but the hotel’s marketing shows chairs and umbrellas, so we expected them to be included. Instead, you have to rent from another company. Misleading at best. Plus the beach if full of seaweed currently, which obviously is not their fault but just be warned.
Staff training is poor. When I asked about a bathroom outlet, I was told there wasn’t one, only to later find it hidden behind a cover that made it look like a switch.
The hotel refused to work with us on a refund. Yes, it’s recently remodeled and the bed was comfortable, but that’s about it. Look elsewhere until they fix the service.
My Booking
