MJ F
February 2025. Having read the rants from the illiterate about it not being 5 star, it comes down to definitions. It's really a 5 star apartment complex, that offers a 3 star all-inclusive option. Really great bulding.... If you look at rooms, service and location I give them all 5 stars. But food?
The food is variable good/bad so OKish. Don't expect portuguese though. The company is Indian apparently, so some staff come from the sub continent. Therefore the curries are good, but somethings - the pasta was truly abysmal 50% of the time, for example. One night it got my award as the worst pasta in my 70 years of life. Must have been in boiling water for 45 minutes. Fish was usually very good. Small range of courses in the buffet (to be expected due to capacity and so few all-inclusives staying). The Italian restaurant was closed, off season, but we were offered a shuttle to their Chinese. It apparently was a marquee and cold there; and the menu very limited, a guest or two told us, so we skipped it.
Entertainment was like the food, variable - if happened it was good.
Bar was totally acceptable. No issues with us. Staff were great.
NO DECENT COFFEE, minus 5 stars. Yuk.... Good coffee to the right of the ground floor entrance in the supermarket.
Bottom line? The hotel has a marketing problem. It's really is a great apartment block. But their 5 stars headline and a 3 stars bolt on all-inclusive options will lead to guests being negative in reviews. Would I go again? Only for the apartment option, pity they don't offer just alcohol inclusive with it. Oh and I've had better all-inclusive value for money elsewhere.
Sharon Irvine
I wish the hotel was nearer the old town beach than it was, should've researched more. But you can easily use the tourist road train cheaply to get about. The stop was a short walk from the entrance. There is a rocky beacj, 12 minutes walk which was very dramatic scenery!
Staff were amazingly friendly and helpful.nothing was any trouble. The food was good enough, and lots.and lots of choice. You could take drinks away in plastic or cardboard cups and you will never go hungry!
Tan Cameron
This hotel is fine but it is not 5 star by any stretch of the imagination. It was clean and most of the staff were pleasant and helpful other than the older man on reception who was just rude. The food was fairly average as you would expect from an all inclusive but not the worst at all and lots of choice. Staff in the restaurant were quick to clear plates and very attentive. Pool area was nice enough and it's a good location as you're not far from Old Town, New Town and beaches.
Dikla Craig-Blum
We had an adequate stay at this hotel. It is definitely not luxurious and I wouldn't class it 5 stars. A low 4 stars at best, but as long as you don't expect luxury staying there, it's fine.
Reasons for this review:
The hotel is clearly quite dated and the rooms aren't in 100% condition. EG our apartment had quite a bit of mould in the corner of the living room and bedroom walls. The curtains were very dated and the couch was very, very worn.
We did all inclusive, which gives you access to all the food across the properties in Algarve. The main hotel restaurant had an ok selection but not amazing. It was pretty clear that the staff at the restaurant did their best but they were not staffed adequately because every meal time the tables were not adequately re-set in a timely manner after diners left. Likewise the food was not replenished fast enough and often many dishes were missing for a long time before being replenished.
We visited a number of the different restaurants and only the aqua restaurant had a kids menu, which made it challenging with kids as not all the staff were very accommodating about making adaptations for the kids.
The alcohol selection for all inclusive wasn't great. Very basic and dated cocktails and the quality of the beer and wine honestly was not good.
The pool entertainment was pretty basic.
Overall this place was ok but as you can see from above it certainly wasn't luxurious.
Terrie Mills
Good hotel, good location. Could have done with a better selection of evening meals. Nice large rooms with plenty of space.
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