Matt Brown
We were put in a lower ground floor room with signs of damp and limited facilities. No working air-conditioning and damp clothes the next morning were not ideal. The staff were amazing and worked hard to ensure we were looked after. Food was outstanding and location great. Room standards let it down.
Sreenivas Kuntala
I would rate this as a 3 star hotel rather a 5 star.
Pros: Quite location with stunning views and the size is very good.
Cons: Don’t waste money on all inclusive as the inclusions are very limited. Surprised to understand even an omelette need to be paid in all inclusive and the lunch and dinner never met a standard beyond a 3 star hotel. Certainly the service needs a significant improvement to meet a 5 star rating.
I wouldn't waste money on this hotel again with 5 star all inclusive option.
Wee Jin Ng
Feels like a 4 star hotel by European standards.
Pros: 10 minutes from the beach by foot, buffet options are slightly different each day, rooms are fairly spacious and have their own balconies.
Cons: the all-inclusive does not include access to the spa and pool; you'll have to pay separately for that. The indoor pool is pretty crowded most of the time.
TimmyTwoWheels
Definitely not a 5* hotel, I've stayed in other hotels with lower star rating but more deserving. Never had to queue to enter the restaurant before for starters. There is a €15 charge to enter the indoor pool. All inclusive options on drinks were severely restricted and the rooms were basic at best. House keeping staff didn't bother to replace the soap which I left in plain view to show it was empty. A lot of the staff come across as grumpy, albeit the waiters/waitresses in the restaurant were pleasant. Not really a bad experience all in all, but wouldn't say it's somewhere I'd feel FOMO for
Daniel Sweeney
On arrival at 11am, we were told we could get lunch at 12.30 but couldn't use the All Inclusive until 3pm and our room wouldn't be ready until 4pm. A bit odd seeing as the hotel wasn't busy.
Lunch was OK, not very warm at all, and very much the same most days. Drinks were not bad, but for All Inclusive, was pretty limited. Bar snacks was also something that was missing, standard at most 5 star hotels.
Breakfast was always lukewarm/cold and it's a bit cheeky having to pay for an omelette, especially when paying for all inclusive.
The rooms were spacious, but for a 5 star, the lack of a stocked mini bar, tea and coffee making facilities, iron and ironing board and toiletries was very disappointing. Phoned reception to ask about the advertised coffee making machine and or kettle only to be told they don't do that. 10 minutes later a room maid appears with a kettle, no cups, tea bags or coffee.
Another thing missing is an on site shop for essentials like toiletries, snacks etc and seeing as it's a taxi journey to the nearest store, this is another thing letting this place down.
Entertainment was non existent, which was another disappointment, background music is not something you would expect.
The shuttle bus to take you to the old town was welcome, but went far too infrequently, and could maybe do it every 2 hours. A complimentary shuttle to the beach would be very welcome too as it's a 15 minute walk, which is quite steep, and for guests with mobility issues, they would be missing out on a visit to the outstanding private beach.
Staff were pleasant, but hard to make eye contact when requiring a drink at meal times.
Plus points, comfy beds, rooms clean, social areas nice to hang out, gardens were very well kept, bar staff very helpful, easy check in and check out, lovely views.
My Booking
