Wee Jin Ng
Feels like a 4 star hotel by European standards.
Pros: 10 minutes from the beach by foot, buffet options are slightly different each day, rooms are fairly spacious and have their own balconies.
Cons: the all-inclusive does not include access to the spa and pool; you'll have to pay separately for that. The indoor pool is pretty crowded most of the time.
Sreenivas Kuntala
I would rate this as a 3 star hotel rather a 5 star.
Pros: Quite location with stunning views and the size is very good.
Cons: Don’t waste money on all inclusive as the inclusions are very limited. Surprised to understand even an omelette need to be paid in all inclusive and the lunch and dinner never met a standard beyond a 3 star hotel. Certainly the service needs a significant improvement to meet a 5 star rating.
I wouldn't waste money on this hotel again with 5 star all inclusive option.
Daniel Sweeney
On arrival at 11am, we were told we could get lunch at 12.30 but couldn't use the All Inclusive until 3pm and our room wouldn't be ready until 4pm. A bit odd seeing as the hotel wasn't busy.
Lunch was OK, not very warm at all, and very much the same most days. Drinks were not bad, but for All Inclusive, was pretty limited. Bar snacks was also something that was missing, standard at most 5 star hotels.
Breakfast was always lukewarm/cold and it's a bit cheeky having to pay for an omelette, especially when paying for all inclusive.
The rooms were spacious, but for a 5 star, the lack of a stocked mini bar, tea and coffee making facilities, iron and ironing board and toiletries was very disappointing. Phoned reception to ask about the advertised coffee making machine and or kettle only to be told they don't do that. 10 minutes later a room maid appears with a kettle, no cups, tea bags or coffee.
Another thing missing is an on site shop for essentials like toiletries, snacks etc and seeing as it's a taxi journey to the nearest store, this is another thing letting this place down.
Entertainment was non existent, which was another disappointment, background music is not something you would expect.
The shuttle bus to take you to the old town was welcome, but went far too infrequently, and could maybe do it every 2 hours. A complimentary shuttle to the beach would be very welcome too as it's a 15 minute walk, which is quite steep, and for guests with mobility issues, they would be missing out on a visit to the outstanding private beach.
Staff were pleasant, but hard to make eye contact when requiring a drink at meal times.
Plus points, comfy beds, rooms clean, social areas nice to hang out, gardens were very well kept, bar staff very helpful, easy check in and check out, lovely views.
Mandy McKinnon
This hotel is quite far out especially out of season. The closest place with restaurants and a shop is the marina which is a 20min walk away, sadly its mostly closed in November.
The check in and bar staff were lovely however the restaurant staff mostly ignored everyone and getting drinks in here was difficult. It is a buffet style restaurant but unlike others I have been too there was no self-service for fizzy juice. We ended up going through to the bar to order soft drinks and bringing them through ourselves. The food options for us weren't great and the meat was really dry at dinner. Most nights consisted of the same things.
There is a fee to use the indoor pool and spa which I feel should be free when the outdoor pools are not able to be used (one pool had been drained and the other was freezing). At €15 a head for adults and €7.50 a child for a small pool and jacuzzi(there is a small sauna and steam room the adults can use too but its in the single sex changing rooms so you wouldn't be able to go in with your partner) I feel it is very overpriced.
The room we had was clean and very spacious, however one of the beds weren't made up when we got there and there was no bedding in the room to do it ourselves. We called reception and asked if we could get some bedding, when the lady came to do it, it was very clear she wasn't happy about it.
All in all I wouldn't stay here again
M Ed
The hotel is not accommodating for disabled guests and is located miles away from any shops or local amenities. It offers only a small buffet with limited food options. The hotel has electrical faults, and the rooms and hallways are poorly lit. Despite being advertised as a five-star establishment, guests must pay extra to access all spa facilities. There is also a persistent sewage odor throughout the hotel.
The property is unsuitable for individuals with both physical and hidden disabilities, as staff fail to recognize or accommodate hidden disabilities. The manager, mentioned that the hotel only has two rooms designed for guests with mobility issues. Additionally, staff members often come across as passive-aggressive, and flies are frequently seen around the food.
On a positive note, the hotel does offer large, adequately furnished rooms. However, the swimming pools appear unclean and neglected, and visible wear and tear can be seen throughout the property, with crumbling concrete on balconies. There is no entertainment available until April, and activities in the surrounding area are very limited. Although the hotel provides a shuttle bus to the old town, it operates only three times a day and is unreliable.
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