Holidays to Playa de las Americas

Steven Digner

Recently returned from a weeks stay at this complex. Unfortunately, we booked before reading the reviews. The location is excellent and was central for most things, eating out, drinking and the beach. The complex however is dated and would benefit from some TLC. The food was basic at best and the choice, well there wasn’t one. It was the same food every meal time. The room we stayed in was large and that is the only good thing I can say about it. There is no air conditioning ( you have to hire a fan) the towels were changed once in a week, as were the beds.The bathroom was never cleaned and there was an infestation of small bugs in the bathroom that would run round when you turned the light on to use the toilet at night. The reception staff were helpful and friendly, as was the young man who worked the bar in the evening. The other staff member obviously missed the course on customer service and almost threw your drink at you. I am aware that the complex does not charge the earth for a weeks all inclusive stay but, I do expect the rooms to be clean and , as best they can, bug free. Regarding the food, well at least I lost some weight.

Kryten

We've been before and going again soon. The room was clean and maids in often enough. Last time, we got a full board deal and found food to be fine, plenty choice, but you'll still want to eat it occasionally.The restaurant is right in the basement really, but the decor is nice with palms and plants etc in a lovely setting, very spacious and airy. The onsite shop just off reception was helpful if you are self-catering, but everything is up to all inclusive if you want it. Location is OK, but not right in the very heart of things, but not that far off, really. Staff are great and very helpful. The pool area is nice, and the pool is well kept pretty good sun trap. Occasionally, a little fashion show turns up, and sales thereafter. There are lifts to all floors, wheelchair access, too. As I said, we're going back, we know what to expect, if it was bad, we wouldn't go. I'm looking forward to our stay there. It's three stars, and good enough as it's a base camp, really, rooms have everything you might need. Hope this is helpful to you..

Kayleigh Morgan

Me and my five friends came here to stay for just over a week. I really wasn’t expecting a good experience based on reviews. I however was proven wrong with this hotel for the amount of money you spent it is worth it. There was five of us and they gave us connecting rooms so we were all together. The maids came in regularly made the beds, cleaned toilets and emptied bins etc. We had all inclusive and I will say the food isn’t 100% the best. We did eat out some nights but it was good to have some nights as there was different selections of food everyday for breakfast, lunch and dinner. The drinks were also good in all inclusive alcoholic and soft drinks. I will say at night it can be noisy when people are coming in from being out at 3/4am in the morning walking past the corridors your room is in but apart from that I found it to be quite quiet not a lot of noise. We didn’t have our veranda/balcony door opened a lot but for just over a week we got 2 cockroaches in the room which isn’t the worst. I wouldn’t know how it would be leaving the door opened a lot or during the night if warm. Beds weren’t the worse could still get a decent sleep on them. Hotel is at a great location with so much around you one of the best things about the hotel I would say. We did go to Siam Park, Mall & Markets which were located in or near Los Cristianos but there are taxi ranks all around the most we paid was around €10 & even bus stops that will take you there for free. I would overall recommend the hotel if away with friends or even a couple’s holiday away. I would say maybe as a family holiday you could probably find a hotel more suitable but if not still an okay holiday for a family

Mark Kidd

The hotel is in need of some serious refurbishment. 3 foot of mould in the room by the door. Walking to the dinner room felt like a walk into darkness, poorly lit, and quite easy to walk into the offices of the hotel. The rooms do not have AC, so quite warm at night, you can hire a fan, you can also hire the safe key and pay for WiFi and hire the TV remote control. We did none of those. Breakfast was okay. I didn't eat any other meals there to comment on. Staff were all very nice, pools gets good daytime sun. It's very noisy in the night with people screaming and running about, shouting, tends to die down after 1000hrs. If you want a place to put your head and nothing more, then it will do if you want more than that, probably not the right place for you. Again, the staff were helpful throughout our stay

Aoife Roche

Rooms were clean and also cleaned regularly which was nice. Balconies are great and most have a nice view. No a/c or fans in the room unless you pay extra at reception for a fan which in my opinion should be included in a place like this. The pool is beautiful with lots of loungers but you need to be early to get one. The pool bar is also conveniently to the outside until a certain hour so you dont need to dry off before going there. Very spacious hotel.

Simon Eastwood

Great family hotel with tidy rooms, good swimming pools and outside area. Nice buffet breakfast and evening meal with a good selection. The location is a 30 to 40 minute walk to the beach with a steep incline. A track all around the hotel and golf course for running and walking is fun.

Ilau Stephens

The food at the spacious pool bar is the best for me, cheap but tasty snacks/food. Rooms are massive compared to other hotels, e.g la siesta. Staff are very friendly as well. Only thing that could be better is the indoor bar that is a bit understaffed for the volume of people that use it.

Lillie Bramwell

Great 4-star hotel in Tenerife! Rooms are spacious and cleaned everyday. No tea/coffee facilities but they are available upon request. The breakfast was great with plenty of options. The hotel facilities (pool, spa and pool bar) were great. It’s a 5-10 minute taxi to the centre of town, costing maximum €10 per trip. Close to Siam Park and Siam Mall, both within walking distance but would recommend a taxi. Staff were very friendly and attentive. Would recommend for young adults as can be quite loud at night but unavoidable.

Vinnie Lee

I stayed here for a week. On the first night, struggled to sleep on a ground floor hotel room due to guests constantly moving around above making loud noises. After asking at reception. Staff were willing to move us to another room. Our new room was perfect, and had no problems at all after moving. The staff on reception are all extremely hospitable and friendly. The area around the hotel is beautiful, surrounded by green gold courses and natural terrain. The only downside being you have to walk around 10-15 minutes along a main road to get to the town centre, or a short taxi ride, around €4-7. This is not a problem if you don’t mind doing so. The room features are basic, but contains the simple amenities such as hair dryer, safe etc. I did notice a few maintenance issues such as wonky balcony railings, handles on the balcony doors were loose and the fire sprinkler was loose also. The hotel grounds however all seemed extremely clean and looked after, which was nice. Maybe they need to pay more attention to the rooms as I have seen other reviews detailing similar issues. As for the food, it was ok, there was plenty of choice and some nights were better than others. Not all the food looked great but there was always something which I didn’t mind eating. I think this is always the case with any all inclusive buffet. All In all I really enjoyed this hotel and the stay and would come back. Better than some other hotels in the area. Just a few small issues but nothing major. Very nice stay and would recommend!

Carole Thomson

Rooms are very dated Food is terrible Cold food, not much choice and if you don't get there as soon as doors open it end up like a cattle market. Today is our last day and what I witnessed this morning tops the lot. Young hotel worker, male and had a black jacket on was tidying the pool area and I saw him pop 3 inflatable toys. 1 was a green 🐊 and the other 2 was rings think 1 was a pink one and 1 was a brown donut. If I had access to my phone I would have took photos. People have already paid alot to stop in this complex without staff doing meaningful and mindless things like that. He did leave a yellow lilo and a pink ring Poor kids will be looking for them when they come to the pool this morning.

Scott Russell

Excellent hotel, staff couldn't have been any more helpful. Rooms are clean albeit a little dated and if updated this would be a 4 star. A/C wasn't working the night I arrived, was fixed the next day, begun to leak the following day so was moved room. There's entertainment every day by the pool, the location is perfect for the main strip and Siam park, all walking distance. If you want a quiet holiday then avoid this as it's close to all the clubs but if you're looking for a hotel near the nightlife, this is the one. I'll definitely stay here again 😊

Arne Baillieu

Palm beach, it's a older hotel that needs a touch of love. Rooms: Nice Size room, I slept great on the bed. I don't mind the music outside at night, but beware, there are loud pubs playing till 4u (I still sleep with window open). Nice vieuw of the sea! Bathroom is old and needs to be renewed. But everything works perfectly. Balcony haves a lovely size. Hotel: nothing special, but clean. Needs a update aswell. Nice (and clean) pool. Lot of space. Food: breakfast was good, the dinner at night is not great. I would suggest too take only breakfast here and eat outside. Overal, Nice cheap hotel. No Luxury resort, but you don't pay for that either.

Jenin Assaf

Overall positive experience. We had a 2 bedroom apartment which was larger than I had expected. Beds were comfortable although overall furniture was quite dated. Location is excellent and services (including a small supermarket) were very convenient. Staff were very pleasant and professional. Negative aspects included seeing roaches (which seem to be everywhere on island) and the entertainment at pool which was so loud if you were trying to relax in room.

Bastiaan Rijkse

Location right on the beach, many restaurants and bars in the immediate neighborhood. Rooms have a sea view. Staff extremely friendly and helpful. Accommodation is dated here and there. The offer of the restaurant of the hotel was not for us, but enough other restaurants can be found in the area.

Samanths Anderson

I recently stayed here and while it was a pleasant experience, I wouldn't choose to stay here again. Upon arrival, the rooms hadn't been cleaned properly; there was hair everywhere, including on the sheets and beds, making it quite dirty. However, the staff promptly addressed the issue and cleaned the room while we were out. The rooms are somewhat dated and the resort is quite noisy, making it more suitable for young travelers than families. On the positive side, the staff were very pleasant and the location is excellent. With some improvements, this place could achieve much higher ratings.

Tim Rock

We had a good holiday with no issues. Being half term (UK) the hotel was close to capacity. We had to queue at meal times to get a table in restaurant. Most of the staff are polite, hospitable and happy to help. Room was fresh and clean, all the facilities you need. Pools are nice and you can always get a sunbed. We went all inslusive drinks from 10:30am with cocktails included. Breakfast lunch and dinner mainly catered for a European pallet but there’s plenty of chips, pizzas, burgers etc on tap. We’d stay here again and would recommend it to families

Anon

We arrived back in Wales at 1am Saturday 31st August after an 11 night stay at the Gala Hotel. What a holiday. It was perfect from start to finish. And any minor problems were dealt with immediately without any attitude from staff. Nothing was too much trouble for all the staff we met but our cleaner of room 563 was fabulous and Joel behind reception. We can't big this hotel up enough to be honest as we didn't have any complaints. And considering it's supposed to be so close to the strip, it wasn't noisy once you closed your balcony door and we didn't have one police incident the whole time. The all inclusive system is all by card so you don't have to wear a band on your hand. And all staff are polite and I could order as many drinks at a time as I wanted, and was not limited to one at a time by each person.

Codru Verde

We spent 5 days there in October (half of our honeymoon). The location is close to restaurants, pubs, clubs, bars and the beach, but that also means it's not exactly quiet. We asked for a quiet room and it was, during the day, but during the night you could hear the booming music from the nearby clubs until like 3-4 am. It didn't bother us, since we can sleep on music but not on discontinued noises. The mornings were quiet and that's all we wanted. So note to those who want to sleep early, this might not be the hotel for you. The room was big enough, had a fridge and it was clean, if a little old. The bathrooms were large and accommodating. The balcony also large enough, but we didn't spend time on it, since it was facing the Veronicas. We had half board. The food was average. They tried to do a themed buffet every night (Mexican night, oriental night etc) but the food just wasn't all that tasty. However, no matter how picky, there was something for you to eat. As a suggestion: I know it's a big hotel with a lot of guests but maybe the staff could be a little nicer and attentive. They smash the plates and cutlery so badly when cleaning tables, I found like 3 glasses with shards in them. Other than that, it's a big, crowded hotel and I reckon they try their best. It's good value, but note it is average. We liked it because it was close to everything. The internet was also pretty good. PS: it was my birthday while staying there and they were kind enough to surprise me with a champagne and 2 flutes, so thank you! It was much appreciated.

kaytwokay

Very nice hotel and lovely staff. For what's in the staff's control they do an excellent job. We travelled there with a 2 and a half year old and he loved the facilities and all 3 of us really enjoyed the afternoon entertainment. Giovanni the barman is a top man doing the work of two men wherever he is. Breakfast is also quite good which we had every morning. My only suggestion to staff would be to cook the black pudding a little longer it makes the world of difference 😂😃

caro walch

The hotel was okay. We got a room downstairs, no view at all. Next to the path where all trucks drove, at 4 a.m. the trash was picked up, glas was brought to the trash at night and in the morning, sleeping was not really easy. We did pay the same price for a bad room in the hotel and we did not even get a warning about the placement when we checked in. The room was okay, the bathroom could use some renovation. The Check-In was easy and the people at the reception were nice. The buffet: it was big enough but always pretty similar. Breakfast was always the same except for some small changes. There were a lot of times where food was empty and did not get refilled a very long time, especially 1h or even 1 ½h before "closing". The waiters were nice. Pool: Not enough loungers and sun shade. The cocktails were not that good and the bartenders often seemed annoyed about ordering specific cocktails. The hotel was at a pretty good spot, it was loud due to the party mile but that should be clear after some research in advance. They had a special path to the beach which was a good shortcut and only took 3 minutes to get to the beach. Animation was okay, could have been better. Overall it was okay but absolutely not 4 stars.

Steven McGhie

We visited this hotel on a 10 day holiday. Rooms were spacious, well air conditioned and very well looked after by the room staff. The food was better than I expected and the theme changed every night and the waiting staff were brilliant. The hotel amusements for the kids were great, multiple pools to choose from were all very clean. We visited the sister hotel, The Green Garden a couple of years ago and is definitely of the same standard. Highly recommended

Alun Thomas

Book a last-minute 7-night B&B stay here with my family (2 teenage boys). Arrived midday, so rooms weren't ready, but we knew this beforehand( the room was ready about 2:30 pm). Alfredo checked us in and gave us the rundown on the hotel, mealtimes, and pools etc, he even called our transfer company( several times that week) to see if they had found my sons bag he left on the bus 🤦‍♂️. Room was a 2 bed 2 story terrace (cleaned every day by the awesome cleaning staff) photos attached. Pools were decent size, and lifeguards were not too strict. They told people off when they needed to. Animation team were good from what we saw. The location was a little bit away from the beach, and the main areas, there was a free bus to and from the beach and Siam every day. Taxi was about 7 Euros to most places or loads of scooters to hire. There is a bit of a steep hill up to the hotel, but perfect to get your steps in. The shopping centres are about a 20/25 minute walk, We upgraded to all-inclusive twice during our stay (€45 per person), which was worth it for the 2 pool days we had. Food was decent with a good variety breakfast was worth having every day. The reception, bar, and restaurant staff were all awesome, happy, friendly, and extremely helpful, genuinely nice people. We would stay here again as it is close to the airport, Siam Park, and Karting club Tenerife. Cheers for a great week in the sun 🌞 😁.

Nikita McCrystal

Beautiful hotel. Views and the layout is very picturesque. Staff are very accommodating and friendly. Entertainment is average, very good at getting the crowd involved and keeping it entertaining. Food was good. Rooms were spotless and cleaned every day. Need more activities for older kids.

Martin Jones

Our first family holiday abroad and what a great choice we made for some autumnal sunshine, the hotel was amazing, the rooms (apartment) we had was great with an amazing balcony and then a roof top solarium with unbelievable views of the surrounding areas. Food and drink choices were great, so glad we chose all inclusive (although my waist line has increased) staff were brilliant and so helpful.

D Black

Really good hotel resort. Would recommend if looking for affordable, but comfortable, clean and spacious all inclusive break. Staff were very good. Rooms are really apartments, upstairs with a living area (which we had 2 proper beds in as family of 4), balcony and small kitchenette. Downstairs main bedroom with another outside space, and nice large bathroom. No complaints at all, clean spacious and comfortable. Resort itself was spotless and very well kept, nice flow to the place. Pools very good and lots of sun loungers. All inclusive buffet food was generally excellent with lots of choice. Can get busy and so they try and rush you on after finished at your table but this was our first all inclusive so suspect that's normal. The poolside bar is a nice place to sit in shade. They have sandwiches, hotdogs and chips available there 11-6. The other small bar is for a quiet drink away from the evening entertainment. So all works well. My only complaint is the all inclusive wine, which was undrinkable (beer and cocktails were fine though). Very surprised at this given we were in Spain after all! Same for the coffee, really bad unless you went to pool bar after 11 and asked them for a proper espresso machine coffee. And the fruit juice at the all inclusive was horrible. But really that was it, everything else was great. The surrounds are not a place you'd want to walk about, feels like lots of other developments have stalled so lots of abandoned building sites if you walk down to Los Cristiano's beach (25 mins). So best just get a taxi (5-8 euros), v easy to hail or reception order. You don't see any of the surrounds from the resort so it doesn't really matter. Very easy and short taxi from/to airport too (25 euro). Our apartment was right at the top of the hill, so quieter up there and could get a view out towards sea. The small onsite gym was basic but actually pretty good. I wouldn't recommend the neighbouring golf course, very expensive and not as good to play as it looked from the resort! Finally, the temperature in mid October was amazing. Absolutely perfect. Hot in sun but not too hot. Never cold or chilly. Cooler at night but still pleasantly warm and never needed jumper. And not uncomfortably warm at night either. Pool felt cool when first in, but that was more the change in temperature, once in it is fine. Would return, and might well do next October.

Violet Connor

An absolute amazing hotel, my sons first time abroad in his wheelchair, hotel so accessible and staff really attentive. A night in the Italian restaurant was included with our all inclusive and food was amazing, cocktails including in all inclusive too. We had a little issue with my sons shower chair but within a couple of hours one of the receptionist helped us out and had the correct shower chair delivered 😃 the location was perfect for access to beach, shops, pubs and restaurants. Would definitely recommend this hotel, all staff really friendly and accommodating 😃

Owen McMahon

From the minute my wife and I arrived it was just perfect. The hotel was very clean and the staff were so friendly. The food was good and there was always a good selection. We spent most of the time in and around the hotel as the pool area was very spacious with plenty of sunbeds to go around. The pool activities were excellent as were the entertainment staff with a special mention for Xavier and Laura. We really enjoyed our stay as it was both relaxing and activity full (if you wanted to join in the activities).

Elaine Barclay

What a wonderful hotel, staff on every level were exceptional. Food was excellent, only used buffet restaurant as was so good. Family of 5, got rooms next to each other, paid for sea view, our room did not get sun but did not spoil our holiday. Very clean and exceptional house keeping. Booked A/I only 2 of us had some alcohol. Worth every penny. Only fault we only stayed 7 nights. Will definitely return. This hotel is a must. Just some ignorant guests who put towels on beds.

Rebecca Mellor

Stayed here multiple times as a child and always remember what a lovely hotel it was so thought I would bring my partner. Just as I remembered an amazing hotel! Damion on the front desk went above and beyond for us, what a lovely man. The food was amazing each night and the breakfast was lovely. Great location and lovely rooms! will definitely be back next year!

Nicola Dyke

The animation team, Javier, Marta and Yumara were absolutely fabulous and made the holiday. They were so friendly, helpful and funny. They were the face of the hotel and did an amazing job. The hotel is everything that is needed for a perfect holiday. The rooms were small but more than adequate. They were kept clean and maid service was excellent. The facilities were perfect and never ant issues getting a sun bed. The entertainment in the evenings was superb. The food is typically all inclusive and not always warm. All in all an enjoyable holiday.

charlie Naylor

Location is good for tourism, but located right next to local bars and tourists screaming on all night are bound to keep you awake, I am writing this review at 1am as I am sat on the balcony listening to a group of tourists practically shouting at eachother. Photos are far from actual rooms and not as advertised. Seemingly no food available from hotel, bear minimum provided in rooms with no air conditioning. Pool and drinks are unavailable after 7pm and no floaters or balls allowed in the pool. Just to top it off, the beds and couches are riddled with bed bugs, had woken up with a rash and bites every night I spent here. It’s a shame as it’s the only downside to an otherwise lovely holiday. would highly recommend paying slightly more for a nicer hotel in the area, even if this means a shorter stay.

MrFarafreak

I took the "superior studio with solarium" which cost me 298.80€ for two nights. It's not expensive, but also is not cheap..... but it's far away from the photos they are showing on the website. All the furniture is super old from the 80-ies, the studio was not cleaned properly and had some strange odor, and the breakfast is served in another hotel... It's not that terribly bad, but I don't plan on coming back.

J Brizio

For us we had a group of 8 friends and family and we needed to be close by to the beach, cafes, bars and restaurants which we found Udalla Park was in a great location and a short walk to all of these! The rooms were cosy but still very spacious as well has having our own roof space for sunbathing and relaxing. Very good value for money and the staff were very helpful across the whole holiday! No issues with sleep at all comfy and clean rooms!

Scott Crooks

If you like quiet areas then this is perfect. Still not to far away to have a more lively night. Hotel staff very helpful and friendly. When we were there it was very quiet and relaxed. Pool was cold but then it is thier winter.

nick4556

Excellent place to stay. Receptionist Alina did an amazing job with a smile. The cleaning room staff was very nice. Pool lifeguard/barman barmaid very pleasant. Maintenance man helped out when required So overall great place to stay with great people Btw bus stop almost directly infront of the hotel is great for antmy trip around the island including the airport.

Jonathan Cooper

Cheap self catering apartments, cleaners come and change your linen and the staff are great. Pool is busy but there is space. 5 mins from the beach.

Silviu Voineagu

Very clean everywhere and the personnel wonderful. Not so far from the beach. Just need a deep upgrade like, furniture, TV's Chanells, the kitchen. The WiFi is for free but has a poor and slow connection. Whit a few solar panels can be worm up the water in the pool. The pool showers not working. The lights in the apartment is poor. Across the wall you can hear your neighbours especially in the night.

Bethany Eastwood

We had a 10 day stay here from the 15th of October to the 25th and we had a lovely time. I was with my daughter (4 months and partner) All staff are extremely lovely and polite - reception staff, maids, and all lifeguards. The lifeguards are very vigilant and extremely helpful. They do ensure no-one is disturbing others by splashing / being nosey in the pool but they do use discretion! For example if people are being loud and having fun they let them carry on but if people are being a nuisance etc they will ask them to tone it down. Rooms were basic but very clean. WiFi was excellent for me at all times. They even provided us with a travel cot (I emailed in advance to confirm) Ten minute walk max to the beach. 24 hr shop next door. Would definitely visit again. Areas for improvement: bathrooms could do with a refresh of grout etc but very clean. Air con would be nice but we made do with the fan. There is a sun terrace on the top of the hotel (7th floor) with lovely views

William Brown

Had a great time here. Excellent value with a package for two at £600 including flights with Jet2. Possibly this cheap because of covid. Just a few mins walk to the beach. The building was quite old but our room had new sink, loo, and kitchen stuff. Cleaning was excellent. Pool was nice. In summary, recommended but don't expect a wow factor.

paul finesy

This hotel is an absolute joke stay well clear they changed my son €150 for a room deposit for him and his friend otherwise they wouldn't be getting in the room. It clearly states on there policy deposit is for room and damages.... Then on check out the women who claims to be a manager told my son he wasn't getting his deposit back because of noise at the pool on a few occasions. We tried calling a few times only to be greeted by a screaming Cat on the other end who disconnected on a few occasions trying to say thats the rules well I'm afraid to say your rules say different on booking.com if I'm being honest 25 years ago they tried the same way us me and my 4 mates thought it was bad then. Let's just say security backed dowm rather sharp and they had to give us our deposit back as it was a traveller check. Please stay clear especially younger ones keep your money go elsewhere your not even allowed inflatables at the pool speaks for itself really ...

Maggie Maxwell

Fabulous for a holiday, you're in las Americas but a short walk from Los Cristianos, the pool area is excellent & prices at the bar very reasonable! The bartender (Tom?) Very attentive & always smiling, lovely guy! & a bit of eye candy 😂I'd definitely come back.

Jodie

I don't know how this hotel has the high ratings it does... 1. Rooms don't have aircon, and its NEEDED in the 30+ degree heat. I was so sleep deprived and dehydrated that I debated going down to the beach and sleeping outside! You can rent an aircon box from them, but the audacity to use that to con more money out of guests is a joke. You have to have your door wide open for a bit of a breeze through which isn't ideal when you've got your belongings out in the open for anyone to walk in and take. 2. Rooms are dirty and in desperate need of TLC. The maids do a great job and hats off to them for it, but the rooms are lacking. 3. EVERYTHING in this hotel is used as a threat for a fine. Don't speak loud, don't have fun, don't switch the TV on in case it breaks, don't let your child play with a floatie by the pool, or you'll be fined hundreds of euros. We wound up leaving after a few days and going to another hotel for the last week of our holiday. Never in my life have I had to do that, and I've stayed in some really questionable places before. I wasn't expecting much but I expected to be comfortable at the very least.

Frank Camper

Not the worst hotel by any means. The noise from other guests wasn't an issue for us as you expect that in a holiday resort area. Those complaining about that might need to try book their next holiday in an area that isn't a beach party holiday type area such as Tenerife. What I would fault about the place is the ridiculous charges for damages. Such as a broken plastic chair costing hundreds. You can buy these chairs new for £15. No TV signal at all in our room. No air con at all in the room (only a fan which blows the warm air around), but we knew about this from previous reviews anyway. Road noise isn't bad at all, that's just the 7pm bedtime crew that's complaining about their beauty sleep being disturbed. Safes in the room cost extra. Beds were acceptable. For the price, we done okay. Never really spent any time at the hotel other than to sleep and to have a 20 min swim in the pool one day. Just make sure to be respectful and read the paper you're signing on arrival (they actually gave us two terms which both had different pool times on it), this costed us an hour of pool time. Laying having a drink and the lifeguard told us to leave, never even allowed me to rinse the chlorine off myself and insisted I walked into the lobby wet despite the hotel putting a sign at the door telling you not to enter when wet 🤔. Just seemed like he wanted home. Would have been nice to have been told the pool closes in 10 mins then a whistle when it closes. That way you're prepared and you don't need to quickly grab all your things and drinks and evacuate immediately. Felt kind of rude. Apart from that, it was acceptable.

Karen McNeill

Myself and my friend had a fantastic holiday. The hotel suited our needs perfectly. We chilled by the pool and ate at the pool bar with no complaints whatsoever. We would both definitely return.

Peter Banjoo

Do not book this hotel You can't fault the staff, but I would not recommend here The room and hotel itself is fine, the problem is the noise from other guests and the road Other guests , mainly large groups of seedy boozy brits abroad , will be yelling at night, blasting horrible dance music on balcony and yelling , swearing loudly by the pool and from their balcony, boozing as soon as pool bar opens, shouting in corridors, etc etc... lobby area having groups of clubbers and drunk british hooligans coming and going from the clubs I've never had worst nights sleep than my time here And the noise from the road ! Holy he'll, you've got motorbikes, loud cars etc roaring past your window.. and the street has hordes of drunk brit youths thinking they're the funniest people on earth shouting, jeering , arguing and yelling all night from the street.

Niels Lanting

All the photos you're gonna see will be of more luxurious rooms. The gym that you see in the pictures is NOT part of all inclusive, despite being incredibly mediocre they still charge £30 a week for the gym (so about ~£120 for the most mediocre gym ever, this is simply way too expensive) The hotel rooms are located in a a building with nice open space. This nice and open space allows to hear everything that's being said in the hallway and 3 floors down. So you wake up at 3am because some drunken tourist decide to talk/scream, waking up the entire block. The food is extremely bland and sometimes overcooked. The hotel is extremely bad/mediocre compared to all my previous experience with all-inclusive hotels.

dylan wright

We stayed here in March and can't say a bad word about it. Other then the prices for alcohol but now that I have been away to other European countries I see they all have high prices but not quite as high as the prices at this bar that's the only thing I can think they can improve on. We will deffo be back and will go all inclusive so we don't have to deal with it anymore lol but all in all highly recommended

lauren heppenstall

I stayed here for 9 nights with a friend in April. We had the best stay here as the location is fantastic. Straight out of the hotel you have shops, bars and restaurants. Couple minute walk to Veronica’s strip. We booked a boat trip to see dolphins across the road which was €40 each for 3 hours this included unlimited drinks and a sandwich. We visited Siam park which you could get a free bus too and back. Monkey park 5 minutes away in a taxi only €10 pp for entry! The only downside to the hotel was the food in the restaurant. The snack food behind the bar was probably the best where they did toasties, hot dogs and some other stuff which I can’t remember! We never had trouble getting a sun bed during the day. The walls are thin so can be quite loud but I think this is just a herbal hotel thing. I would definitely go back but maybe self catering instead as food around the hotel was cheap and would be affordable. You do pay €1 per cup when you go to the bar but get it back when returned. The rooms are very clean too. Overall a nice stay.

sabrina kehoe

Very basic rooms, make sure and triple check what you have booked. Reception staff all rude, bar one lady, bar staff friendly. Food edible, wouldn't go half board or all inclusive if staying for over 5 days ,as the food is practically the same every evening. No option to rent beach towels but they promote that they are trying to be sustainable hotel!! Early check out, 11 am. Quite location, family friendly, very clean

Josh Meakin

If you're looking for a room to sleep, it does the job. If you're looking for a comfortable quiet night, then this is not the hotel for you. We had this holiday half board. (Breakfast and dinner included) The view for the rooms is questionable, but I will say the higher the better as you see over the surrounding hotels / apartments. You can hear pretty much everything within 2 floors of your room. I personally had a room right in the corner of the hotel and could still hear people talking until late in the morning every night. Our balcony had the air conditioning unit IN it. Yes, IN the enclosed balcony, so it heats up the balcony extremely fast (see photo). Also the bathroom has black mould above the shower as the bathrooms themselves do not have great ventilation The cleaning is ok at best. There were days when we would come back at 4 pm, and they would just be getting to our room, which would then be only half cleaned, and moreso just tidied than cleaned. I have also heard multiple people report not having clean towels changed upon cleaning (from someone at reception and a random person asking the cleaners on my floor). I did not try the hotel bar, but the food 'buffet' is abysmal. There is no other word for it. The buffet is extremely limited, and after a couple of visits, we decided it was more worth spending money to eat out at the Irish bar round the corner for breakfast and whichever place for dinner as pretty much everywhere is cheap enough. The good thing about this hotel is the location. Again, if you just need a place to sleep, it does the job, and you can very, very easily travel from the hotel. Be it the free bus to Siam park, or the convenient cross island bus to Santa Cruz or a simple bus to the next town over it is very well located and the reception staff are extremely friendly and very helpful. The pool is nice, it is what it is, it's a pool. €15 a safe, but also €15 for an iron. €25 at first with €10 of that being a deposit that you get back. For the safe, it's always worth it, but we decided to skip the iron as that seems a little much. Generally, it's one of the lower rated 3* hotels I've been to and would probably try and find a different hotel if I were to visit the area in the future.

Laura Deering

We really enjoyed our stay at this hotel, we got upgraded on arrival to a one bedroom apartment which was spotless and spacious with a lovely view of the pool. Cleaners came in most days and left the apartment spotless with fresh towels every day. Really good location everything within walking distance and really close to the beach. Really quiet and relaxing.

Jay “ThatBlokeCalledJay” Clark

We couldn't be happier with our experience! From the moment we arrived, it was clear that cleanliness was a top priority. Our apartment was basic, but it was spotless and offered plenty of space to relax and unwind, making it the perfect home away from home. There is a separate bedroom, a spacious bathroom with a nice shower, kitchenette and lounge, and a wee balcony looking over the pool. AC: There is no air-conditioning, only a fan option, which you need to request a remote for from reception which requires a 50 euro refundable deposit. Bed: The beds are quite firm but we’re a bit heavier then we should be, so like a firm mattress. Safe: There is a safe which you need to purchase a card for, it was cheap, like 2 euros a day. The reception staff were helpful and friendly, always ready to assist with a smile. Their tips and recommendations enhanced our visit, making us feel truly welcomed. A good feature of Apartamentos Marola Park is its prime location. Just 300 meters from the beach, we could easily enjoy the sun and sea whenever we wished. Additionally, it’s within walking distance of virtually everything in Los Cristianos and Los Americas, making it super convenient for exploring the area’s shops, restaurants, and attractions. Note: There are steep hills and plenty of steps. However, there are also plenty of Motability options, electric scooters (which are great fun), Motability carts for rent and assisted bicycles. There’s also an amazing little shop next door! The charming lady who runs it has lived in the area for many years, and she shared wonderful local insights and stories. It’s a delightful spot to pick up some unique

Megan Rice

Personally I would not stay here again, firstly when we arrived the staff were extremely blunt and told us that we had to wait for our room even though check in was 2pm. We were told that they were unsure on the time the room would be ready and we had to wait until 4pm with no shower and had to change in the luggage cupboard. Most importantly, the staff would knock on our doors every morning and let themselves in to our room to wake us up. I had signed a piece of paper to say we didn’t want the room cleaned as my friend was suffering bad hip pain and didn’t want to be disturbed. 3 members of staff let themselves into our room two days in a row whilst we were asleep in bed! barely any clothes!! And stood there until we woke up to demand to clean the room. I was shocked and very scared. I asked them to leave as I had no clothes on and they brought a translator into the room to tell us we had 15 mins to get dressed before they came into clean. I honestly do not think the staff had any respect for us whatsoever and recommended that if you are young girls do not stay here !!

Harry Townsend

We stayed at this hotel for 1 week. For reference we are 3 adults. We arrived on Saturday night at around 2:30am due too flight delays. Upon arrival was greeted by the staff who was relatively friendly. We were given a room but informed that we must check out of this room the following morning by 11am as we needed to move rooms as the hotel had double booked the room we had booked. Upon arrival you are forced to sign a list of rules, not something I've ever had to do at a hotel before. Upon entering the room discovered that there is NO AIRCON in any of the rooms. They do have fans mounted to the ceiling that can be operated via an app [which doesn't work] or by leavingn a €50 deposit which is later returned. The rooms themselves are nice size but are roasting hot unless you order a portal aorcon unit from a local company costing around €80/90 for a week. The next day we were forced out of our room at 11am and told we could not check into the new room till 4pm! We asked for the air con unit to be arranged for our arrival but staff refused to do this until we had checked in. We approached staff rasing a complaint about the hassel they had caused due to poor room management and requested free use of the safe as compensation for there mistake however this was laughed at and the manager could not be more intrested in this request or the hassel caused. The rooms were cleaned daily and new towels and bedding was provided. Staff also complained to a family that the children in the pool were making too much noise at lunch time playing. This was simply not true as they weren't. Whilst here we have heard/seen several other guests having to wait till late in the day to check in as rooms were not ready. We did not have the breakfast at the hotel so cannot comment on the food. I'd be cautious booking this hotel as it's not been as streamline stay as I would expect.

Lauren

Great experience at this hotel. The rooms were very nice. The receptionist Ivan was a saint. He went above and beyond with our queries and help. The pool was very nice with a shallow kiddie pool in the corner. It was cute that we would come back to our rooms cleaned with different animal shapes made with the towels. The only issue we had with the room was with the beds, the were on wheels so kept moving around when we turned over in our sleep and was just very annoying as it kept hitting off the headboard when sitting or asleep on the bed. The location is a bit far from the main strip if you have young kids or are a young couple so I would take that into consideration

Nicholas Bianconi

The room was quite good, spacious and with everything you need for a standard stay in an hotel. Two things you may want to know about the room is the missing terrace and the few shower gel and shampoo doses available. The restaurant was ok, nothing special, not a 4 stars level, maybe a 2/3 stars level, if you don’t have a lot of expectations about the food you can enjoy the dinner and breakfast. The best part of the dinner is the live grill of fish and meat, great quality and friendly chef. The worst part about the dinner for me was the lack of cooked vegetables, you can craft your own salad with fresh ingredients but there were too few cooked vegetables, the few cooked vegetables present are a mix of frozen vegetables and legumes with little flavour. Finally the value for money was good, don’t expect a 4 stars level in anything, you are paying a price for a 2/3 stars level and you will get that even if the hotel offers services that let them receive 4 stars.

Leah Langmead

Rooms were clean and had all of the essential amenities you need, like towels, hair dryer, shampoo, conditioner etc. cleaners were also very nice. The people who worked on reception were very happy to help and were good with helping us book airport transfers and good with our check in, as well as sorting late check out. Roof top Pool could do with a little refurbishing as it was a little outdated and some tiles were missing in it but was over all okay. Location was absolutely amazing, we were right in the middle of everything we needed, restaurants all around us, a short walk to the Veronica’s strip, very close to the beach and around a 25 minute walk to Siam park, bus stops straight outside and only around 15 minute taxi to the airport. I would definitely stay again, was really good for the price we paid as it was not on the expensive side at all

Sarah Brown

Rooms are big. Staff are friendly enough. Rooms not cleaned daily. No change of towels or lining during our week stay. Towels are old and do not smell or look particularly clean. Tea and coffee is provided. No milk. Mugs not washed and no change of plastic cups during out stay. Smell of cigarette smoke through the room when using the air-conditioning. Staff say this is a no smoking hotel, but not able to stop people doing so. Pool is clean. But not able to take refreshments there. There is no bar at the Pool either which is on the roof top. Overall disappointed in the hotel based on the reviews we read before our holiday.

Styrmir Pálsson

We stayed there for 10 nights and it was better than we expected. The room was large and had blackout curtains which was great. We had a problem with the ac because it wouldn’t work but when i told staff they sent a technician right away! Location is very good and the rooftop area is great. The only thing i could really complain about is that the room was not the cleanest I’ve been in, the floors and walls were quite dirty but overall we had a good stay!

Dāvis Smoļuks

Spent there one week on vacations. In one week they have changed the towels twice, didn’t clean the room or bathroom even a single time and took out trash three times. In hotel it self there is completely nothing. It can have maximum a 2 stars and there is no way it can have 4 stars. Not suggesting it completely to nobody.

Chloe McAuley

Loved it! The hotel/apartment (79) was so spacious , equipped, modern and clean, not much of a view but could see a little. It’s in a great spot where you can easily nip down to the beach within 5 mins as well as go to many of the restaurants near by as well as the one at the front entrance. The staff are so lovely and helpful, the girl at the front desk helped me find my apartment as I couldn’t see in the dark as we arrived at night. I would say if you have mobility issues I would suggest asking for a ground floor apartment as there are many stairs to some apartments like there was mine in 79. At first I thought this would be a challenge for my mum but it actually worked out quite well as we were kind of out of the road and got a bit more privacy. There also is no aircon and can ask the front desk about renting it out, we were lucky in that we were up high and could open the doors and windows in the day. Over all I loved it, there was a lot of different nationalities here and it was great to see a mix of people of all ages, I would 100% recommend

Christian Bull

We had an apartment, which was a good size. Nice and clean the food is good and the location is close to the amenities. The only downside was that there is no air conditioning in the bedroom, so it was HOT at night so we had trouble sleeping.

Julie Moss

Just had a week here Hotel is in a good location for las americas and puerto colon Cleaning was good although towels were very old and need replacing There is no air con in rooms and it’s stiflingly hot even though there are ceiling fans and an upright fan Staff are nice and friendly Pool is quite warm There’s a gym and a laundry €5 per wash there are 2 machines so you can get your laundry done before you go home Would recommend if the heat in the rooms does not bother you The brassarie bar outside was nice good good and priced ok

Al “Albatross”

On my arrival, and throughout my stay, the lady at the reception couldn't have been more helpful! (Anna, I believe). Cleaners had big smiles and a fantastic work ethic. Pool bar drinks came strong and fast, with delivery to the sun lounger. The pool area was incredibly clean and well maintained. The room was well equipped for my self-catering needs, although I found myself frequently visiting the front of house restaurant for breakfast and a few meals mid day. The location is ideal, being between Costa adeje and the edge of playa de las americas, gives it the perfect starting point for whatever your plans may be. I'd recommend this place to solo travellers, couples of all ages, and small groups of friends. Thank you for a wonderful time, I genuinely will miss this place. ❤️

Raaa Ch

We had a wonderful holiday here, the apartment was spotless and comfortable for a family of 4, No aircon, but we coped just fine with the ceiling fans. All the staff were very friendly. My kids enjoyed the huge milkshakes which were brought over to you by the bar staff. Pool area was also very clean, and I loved how people weren't reserving sunbeds with towels first thing in the morning. Very chilled atmosphere! Perfect Holiday! .

Debbie Greig

Would love to leave a positive review but with just 3 days till our holiday they cancelled our booking and moved us to another hotel. We had specifically booked the California as we have stayed there before and it is a quiet adults only hotel but we have been moved to a large family hotel. Trying to contact anyone or get a truthful reply as to why this was done was near on impossible. When I finally got a reply it was differing stories from staff in reservations and and staff at the hotel. Being a member of their "Happiness" loyalty scheme obvioulsy means nothing, but I should have known better as the company did the same thing two years ago and we gave them the benefit of the doubt then. Nice hotel if you can actually get to stay there.

Cams Defoe

We came back from a day trip to our room. The electricity was out, when we went down to reception to ask about this. They went yes we know. They failed to inform us. They moved us to a new room, it’s got no lift, doesn’t have a pool side view like we paid for and the doors don’t lock. They advised to use the wooden stick infront of door and this would act as a lock. Absolute joke. The staff are disrespectful, dismissive and no help. We had to go to the sister hotel to speak to a manager. When we got there they advised the manager had finished at 5. Then they took that statement back and said he was in a meeting and can’t do anything today but could maybe visit us tomorrow. We are two young girls who don’t feel safe. The doors to our room don’t lock. That’s a safety concern but they don’t care. Do not book this hotel.

Rhianna Dawkes

Absolutely disgusted with this hotel. We stayed here for 5 nights at the start of July, to begin with the fan in the room (“aircon”) was dangerous - barely hanging onto the ceiling and was advised to “just don’t use it”… then came the cockroaches in the kitchen and the bathroom - we were handed a spray and told to get rid of them ourselves… then came the bedbugs. We found an adult bed bug in our first room before going to bed, when reception was told we were told the man on shift that night was just security and we had to go back the next morning to speak to the hotel staff, so after a sleepless night in the room we were then moved to a new room. The new room was just as bad if not worse, dirty sheets, holes in the covers, dirt and mud just brushed under the beds. Since now being home for 5 weeks, I have now found bed bugs in my own room (despite following all guidance) and have over £1000 to fork out to get rid of them. Long story short, avoid this disgusting hotel at ALL costs!

Shelby Paterson

Cannot fault the staff at all at this hotel, we got here and our room was invested with bed bugs, they first came up and sprayed our room and then offered for us to change rooms which was actually an upgrade to previous hence why the grading is a 3 instead of a 1! The hotel is close to most things and if not then taxi’s are cheap enough here!

V G

Less than a 10 mins walk to the strip. Fresh and modern rooms. The only thing that lets this hotel down was one staff member on front of house. Very loud rude and abrupt. Other than that I couldn’t fault the hotel.

Shaun Hoggarth

Great appartments, location couldn't be any better. We stayed bed and breakfast the food was good quality buffet food with a varied choice. Snack bar food again was fresh and reasonably priced. Rooms cleaned daily Staff were all friendly and polite The lifeguard is strict with people playing with balls and no inflatables in the pool ( not a bad thing ) meaning people could swim and enjoy the pool.

Rebecca Baillie

Great hotel, affordable, rooms were nice and clean. Staff were lovely and accommodating and close to most things but if not very easy to access a taxi/bus. Would visit again.

Dan Beaumont

This is amazing for people/family that want to not spend time in their hotel room and go an explore Las Americas and Los Cristianos. There is a bus stop near the hotel. The breakfast is good to get your day started! Staff are friendly and welcoming and the hotel has a nice quiet atmosphere. Would 100% Recommend ✅

S lew

Booked through booking.com and got room 211. Search 'duplex in complex andorra'. This was not on classed as Hotel Andorra but the private apartments and it was amazing. But coming back to what we seen to this hotel seemed good, the receptionist was so happy to help us get to our apartment when he maybe didn't have to, happy staff and such a well kept outside. Alcohol price was decent too

Sheila Tinsley

Everything was perfect. Would highly recommend your hotel. Your reception staff go above and beyond to ensure your guests enjoy their stay. I travelled alone and they really looked after me. My room was lovely and I felt very safe. Everywhere was clean and well kept. I will be booking again in the future. Thankyou Andorra. Mrs. Sheila Tinsley.

Paul

This is a very nice resort. The staff were excellent throughout our stay. Some of the fittings/amenities maybe a little tired but nothing is too bad. Overall the cleanliness of the rooms and pool is excellent! The staff have made our visit so welcoming. The only downside is the location, highly advised to have a rental car but a taxi to town is about 10 Euro. Another minor complaint that children take over the hot tub area as a playground area. Food is good and reasonably priced. Special mention to the Pool Bar staff, very nice people!

Monika Repeckaite

We stayed 6Nights at this hotel last week with our 2 and 8y old. It's a lovely, country style hotel with lovely staff. Not very family friendly. if You have buggy prepare to lift it a lot. We got apartment at the very top floor..kids club work 1hour only per day Monday to Friday and extra hour in the afternoon Friday to Sunday. Entertainers are very warm and lovely girls. 10point to them!They also do water sports program and mini disco every evening. For 4days there were only 1 highchair for all restaurant. It was a challenge because there were many families with small kids.Breakfast same every day(English style) nothing special for kids.. so my kids were alive only with fruit and Cucumber for all stay.. I suggest at least porridge or pancakes could be served or some different breakfast every day as even for adults after 2 days there's nothing to eat.Rooms are lovely but when we arrived first day I had to run out straight away from apartment because of a smell. It was very strong and we couldn't stay in for half day ,only after we left doors and windows opened for few hours it was possible to entry. Bedding also had very strong smell even they've fresh. Rooms need bit of touch ups.. the location is very good.Siam park 5min drive,las Americas 5min drive,Loro park 1hour drive. Hotel surrounded by beautiful mountains. Loved warm pool, jacuzzi &baby pool. Plenty sun beds. All of us got tomach bugs,so they were very understandable and send cleaners ex for us to change beds&towels&clean rooms. We were happy and if breakfast type will change I am pretty sure we will visit again soon!

Nathalie Anastasia

We are currently using one of the apartments that sleep 8. Only one towel per person. Nothing for your hair. Shower glass was filthy. It has a self catering kitchen. 1 pot only for 8 people !!!!!!! One serving dish !!! 1 small frying pan. Cutting knives do not cut. Absolutely terrible. Coat hanger allowance of 3 per person.Coffee machine does not provide hot coffeee - it comes out luke warm. will never go back

Lee “Haines” Synnuck

Lovely place great food and service, friendly staff, rooms clean overall rooms and some communal areas need modernising but this is the norm in a hotels cycle.. still would go back again overall lovely..

Daniel Moszynski

Very good hotel overall, with nice pool and nice apartments. It is very kids friendly, there are activities for kids, a playground and a mini golf with a shallow river. We recommend it for families. Also, there is an outstanding massage service right in the hotel, if you have the chance to book with Michelle, go for it, she is amazing! The one thing that could be improved is the breakfast that is really basic, but it's the only negative point.

Marian Ciaon

Very nice ,well mentaind and well positioned from the beach. Lots of restaurants nearby, and the main street just few min walk distance. The apartment we stay was very nice, with a nice view of the ocean. Nice big room's, full equipped kitchen. Very friendly personal, starting with Julia from reception until the house keeping lady on our floor. Everyone doing everything possible to make our stay as pleasant as possible. The only down points will be about the TV size, ( in our apartment was like laptop display) and not even straight. And the second was the air con in the bedroom. Quite simple one with not to many options to control. Each 20 min or soo, you feel the cold air on you no matter the temp you set up. They should review this time to time. Overall we will definitely recommend with pleasure, and we will definitely consider for our next holiday.

Lewis Binns

Really nice apartment. Very comfortable, well appointed. Amazing view from the balcony, day or night. Also near plenty of good options for food.

Rhian

Well what can I say Vista Sur are simply the BEST apartments we have ever stayed in!!! Location is fantastic literally a minutes walk to the beach,shops,restaurants and bars,we had a sea view apartment and the view was amazing!! The apartment itself was extremely clean and well furnished(in fact the whole complex was decorated to a really high standard and super clean) and really well equipped with plates glasses cutlery etc all of which was in excellent condition. There is daily housekeeping and the staff were very friendly and thorough cleaning the apartment daily. Reception staff were extremely professional and helpful especially Juliia who went out of her way to accommodate us. As we had a relatively late flight home it was no problem to leave our luggage in a secure area which had a small lounge and toilet/shower facilities so we could return there and prepare for our flight home. I truly cannot recommend Apartamentos Visa Sur enough and have already recommended it to family and friends should they want a self catering holiday you really won’t beat Apartmentos Visa Sur and we will definitely be returning….it’s 5* all the way for me!!

Kirsi Ollanketo

Great place to stay, we had perfect holiday. Customerservice just perfect, always happy to help. Apartments are clean and aircondition in both rooms was happy surprise. Good location, in the middle of everything. Parking wasn’t expencive for our rentalcar. Bakery downstairs, where you can go buy fresh bread in the morning, lots of great places to eat near. Endless shopping opprtunities, we came home bags full of souveniers and clothes. Swimmingpool was good, big enough and kids loved it. Beach is perfect with kids, nice soft sand and safe to play or have fun in the waves. We are planning already our next trip, absolutely going back!

Addie W

super beach front and surprisingly quiet for its super central location. I paid for the ocean view (room 206/207) and it’s well worth it as many of the other units looked to face the mall or a wall. The major issue for me was/is the lack of efficient wifi. If you are coming here expecting to work or jump on video calls as a remote worker you will constantly be disconnected or unable to connect. The apartment itself was super minimal but clean and fine. No dishwasher or washing machines were in the unit however. Amazing views and overall would return without hesitation

sanaz najafi

The design and swimming pool were great. We booked a room with breakfast and dinner – breakfast was good, but dinner got repetitive with limited options. We stayed for 7 days, and there were only 2 dinner menus, with not many choices for vegetarians. I’d recommend skipping the dinner booking in advance. There are lots of nearby restaurants at reasonable prices. Also some of the staff at the restaurants and reception weren’t very friendly

James McDonnell

Beautiful hotel gardens and pool area. Central location with easy access to the beach. Standard rooms are very dated and a little tired, but they are clean and tidy so don’t be put off, unless you are looking for luxury. There is no air con so bear this in mind. The terrace in our room was huge and has plenty of seating, with a retractable canopy. Overall a very nice place and I would recommend staying here.

Robert Sullivan

We just arrived home tonight from a 10 night stay and loved every minute of it. We are very sad it’s over now. This was our fourth time returning to PS3. It’s great to see how the place is being maintained so well, the gardeners out every morning, the cleaning staff constantly cleaning. For us this children’s pool was the highlight this year with a 3 and 1 year old they absolutely loved the slides and pool. One slide was broken on one day and repaired the following day. My daughter was delighted to see this slide back in action. We have just booked again for next year.

Emily Mckenzie

Huge complex. Great size pools and the kids water park is just amazing. Annoyingly if you want a decent sun bed you have to do it early as people do head down for about 8am to reserve them. The rooms are decent size but in need of an upgrade. So outdated, could do with air cons in the room, new furniture, tiles and walls etc. They do get cleaned every day and if you follow instructions you'll get clean towels too. Because the complex is so big it can be a trek to get to the pool if you are disabled etc. I would definitely return as it has a brilliant water park on site for the kids and we really enjoyed our time there.

Trond Egil Hilstan

My main complaint is not that it takes 3 days to replace a battery for the remote control, not that they have forgotten to supply products for washing dishes, or not that the internet to the room does not work. My main issue is the level of service. We are 10 family members celebrating my mother’s 70th birthday. She’s been a faithful customer at this hotel for 30 (thirty!) years. She sent a request to the hotel many months in advance requesting her apartment on ground floors due to newly operated knees. And that the additional two apartments were situated as close as possible in an effort to keep the family close. None of these requests were honored and it really makes the stay not that enjoyable. The service staff is mostly not keen on fixing the issues, but they do emphasize that they are looking into it. We have now been here for 5 of our 7 days and they are still looking. For the price this is not the level of service one should receive!

Maddie Turner

This is an absolutely amazing hotel! The entertainment staff are amazing, and so so lovely. All staff are so helpful, on our arrival we arrived just after midnight and they had a bag with sandwiches, fruits and treats. The food is lovely and made fresh. And the rooms are super clean and spacious. The location is great, 5 minutes from the strip and around a 15-20 minute walk to the area of the Hard Rock Cafe. We will be returning.

Mark Marlow

3rd time returning to this hotel, this time it's an adults (16+) only holiday. Facilities are great, food and drinks on our all inclusive break have been plentiful and great. I do recommend all inclusive, even as an upgrade once you've checked in... If you like your food and a good bevvy, you'll thank me later 👍🏽 Air conditioned rooms, regular bed changes and room cleaning and everything kept in remarkable condition for such a relaxed environment. We came in October, it's rarely been below 30⁰ every day and the pool is well kept and a welcome oasis on hot days. Close to lots of shops, rental businesses, the main strip with clubs and restaurants, fast food, clothing and many other options within 10 mins walk of this hotel. Great views of the ocean from most of the balconies here too. Pool parties, inflatables, activities, and lots of things to get involved in, or not if you so choose. A big shout must go out to the entertainment staff, the bar staff, the chefs and wait staff and even more so, the maids and cleaning ladies who work tirelessly to keep this place absolutely spotless from morning till night every day of the week. We've had the best holiday, it really is a great place and we will definitely be returning, as have many of the folks we've spoken to again here this time around. Highly recommend this hotel to anyone with kids over 16. Absolutely fantastic fun loving crowd of light-hearted yet hard working people out on this beautiful island working to make YOUR day better 👌🏽 ⭐⭐⭐⭐⭐

Emma Hirst

Had a really good holiday at hotel ole. Visited with my partner for 7 nights in a standard double room. The hotel was nice and clean throughout our stay. However we did not receive maid service for 3 days of our stay which were the last 3 days, besides this the room was lovely and clean and modern. All staff in the hotel were helpful and they couldn’t do enough for you. The drinks and cocktails were very disappointing the cocktails were very basic not what you would want from a resort that is that well looked after and quite sophisticated. Good food and plenty of fresh options which was nice. Pool was clean and modern, always managed to get a sun lounger. Despite these few little things that need improving, I must say the best thing about this hotel is the entertainment team. They are a credit to your hotel, always professional but really do put their hearts and soles into their role, if it wasn’t for these guys I don’t think I would probably return. Diego, Tamas, Denise and Borat (we never got his actual name) were so funny and engaging with their activity’s and comedy shows. Denise did yoga and palates which was nice to relax while in the hotel. I would return to hotel ole and would recommend! :) x

Tia Boxall

Absolutely amazing experience staff were great From chef’s cleaners, desk and entertainment. Chefs were always so happy cooking absolutely lovely fresh food ie steak , chicken , pork and lamb. Cleaners were amazing come into our rooms every day empty bins making our beds with cute little bows and cleaning the whole room for us and making it neat and tidy. Front desk Staff were always helpful calling us taxis. Entertainment were absolutely amazing constantly setting up activities throughout the day and the nighttime entertainment is absolutely amazing , entertainment staff definitely was the highlight of the holiday. They definitely made it what it was. Location was great. 10 minute walk from the beach and the strip also plenty of activity stores nearby to book what you need also one inside the hotel which the ladies were absolutely brilliant so helpful.

Tetiana Trykolenko

This hotel deserves 5 stars! The nicest staff! Such delicious food, the choice is just huge, for every taste! clean rooms, regular cleaning and change of towels. Animation is super, every day some activities, the guys are very friendly, they make your holiday fun, unforgettable and comfortable for everyone. We would definitely love to return to this hotel! Thank you Olé ❤️❤️❤️ The biggest recommendations 🌴🌊💖

Rick SkyTheLimit

We come away with are 15 year old girls and from arrival to departing we had a great experience. Staff were polite, with a positive attitude. To be right on the beach with a see view you would normally pay a premium and with a gate straight on to the promenade this was great for shops, bars or a nice stroll away from the teens. Food was plateful and available from morning to night, with a great choice even for fussy teenagers. Yes: I would definitely return if i was to come away as a group or kids, teenagers. if you were looking for a quite lazied holiday if may not be a great choice for you. But if you looking for something central, with plenty going on this would be the place.

Ellis Samson

Visited march 2023- review based on then Sol Tenerife is a dated hotel in need of a spruce up. The staff here are lovely and the food is alright. What lets the place down is the dated rooms, lack of noise deadening (even from within the hotel you can hear the rooms next door far too much especially in the bathrooms) I’m not going to complain about location noise, if you book a hotel right next to the Veronica’s strip you should know what you’re in for in that respect. Unfortunately during my stay due to the lack of a lifeguard, a man had sunk to the bottom of the pool unnoticed. When a lady spotted him the entertainment staff did not hesitate to jump straight in and pull him out. They immediately began CPR and called an ambulance. After a long while of shouting and screaming the ambulance arrived. I have no idea if the man died or not, he was unresponsive when he left so we don’t know. This was a traumatic experience to watch and it should not have happened. Where were the lifeguards supervising the pool? This is a family hotel, health and safety precautions need to be taken and they need to be stricter. I would still like to give credit to the fantastic entertainment and bar staff who did make a lot of our stay entertaining, but I shall never return to this hotel.

Romeo Bori

The hotel was in the center of Las Americas. the hospitality of the staff is very good and the service from the staff is very good. the hotel should renovate the rooms, and a solution should be found for the bed in the pool because many people sit on chairs. the outlet to the sea was very close. very good food. The big problem was the loud and local music that was in the centre, which goes on until 4am

anaia burke

POSTING This is the worst hotel I have ever visited in my life!!!! I have been to Tenerife over 9 times and decided it would be nice to try a new hotel, well I was wrong! All the bad reviews are correct and I don’t understand how this hotel has any positive ones. On check in the First Lady that we spoke to was nice however our experience went down hill from here. The toilets in the room don’t even flush and when I asked about this we were told that “all toilets in the hotel have this problem” the women then stopped her self and said “there okay you just have to flush a few times”. The rooms have 2 sockets and have terrible outdated decor. We were on the 11th floor and our bed sounded like it was in the middle of the club, don’t get me wrong we knew that it would be lively but that was to far. The room got cleaned once no mop just a sweep of the floor. The maids went into our room even though we asked them not to and told the staff “our room was too messy to clean”. We got a phone call to the room saying this in which we laughed as the only mess was open suitcases on the floor as we were getting ready to pack, and a few empty bottles of water etc.We had to get a new mattress due to bites all over my skin, when we asked to move rooms the manager laughed in our faces and told us that there is no room. I have read before that this hotel has bed bugs and I am awaiting a doctor to review my bites.As soon as the bed was changed I mysteriously woke up with no new bites .when the maid lifted the mattress there was a tampon, i was horrified as I don’t use them for medical reasons and when I confronted the manager she told me it must be mine and laughed in my face once again.On our second to last night I explained that the room air on doesn’t work and the rude women looked at us blankly. This hotel is the worst i have ever stayed in; there is no way in this world that this hotel is a 4 star. The food is also absolutely awful and the pool tiles have all came off the floor. AVOID AT ALL COSTS

Kirill Sapelkin

Staff are polite & pleasant, rooms are clean, food is really good. Noise can be an issue for some if your facing the strip however on the top floor and closed balcony it really isn’t that bad at all. Would go again. Rooms could do with an update but are of a high standard.

Linda

The hotel provided excellent service during my stay. Upon arrival on Wednesday evening, I encountered two minor issues: the safe in my room (264) would not open, and the balcony door would not close properly. I promptly contacted the reception, and a maintenance team was dispatched to address the problems immediately. While the view from my balcony overlooked workers engaged in hotel maintenance, this did not pose any inconvenience. The only area where improvement could be made is the dining room. It was consistently crowded, and occasionally the food was served cold or the serving dishes were empty. On my last day, I inadvertently locked myself in the restroom and was unable to open the door. After knocking on the door and calling for help, a staff member promptly arrived and assisted me in opening the door by firmly pushing down on the handle. Although I felt somewhat embarrassed, the hotel staff handled the situation efficiently and professionally. Overall, I had a positive experience at the hotel and commend the staff for their prompt and effective response to any issues that arose. Best regards, Linda

adampol

My wife and I had an amazing experience, we loved the room and the maids were very nice and helpful. The air conditioning was not working and a very nice girl came right away and fixed it quickly. We had a nice conversation. The buffet has very varied food and the spa is small but very complete. The location is perfect. We will definitely stay here again!

Gábor Mohácsi

spent almost a whole week in the hotel and i would go back any time. the location of the hotel is really good, 20-25 mins max from the airport by bus/car, 3m max from the beach and absolutely 1m from the street/shops/bars/etc. there are 2 bigger pools outside, a bar, a stage for entertainment at nights and lots of places to sit or lay down. towels for the sunbeds can be obtained through the reception, for deposit of 15 euro / piece. the service and the staff were super great, always polite and helpful, so hereby i thank all of them for the handling once more. :) had half board, so i always had breakfast and dinner. the dinner was amazing all the time, had different meals every day; they gave me a challenge to try and taste lots of different things - so the dinners were absolutely awesome! the breakfast were a little bit tricky, there i could see some improvements. (like not starting making fresh fried eggs only at 0730) the pools and the rooms were clean, rooms were got cleaned every day. (one more downside about the location: especially after the weekends if you go out early, you can see trash on the street, as youngsters cannot use the trashcans.:( not the hotel's fault though!! the space which they manage were always clean and they have guards btw:))

Filip Lowas (Daemon)

Great spacious room that's cleaned everyday, excellent location just opposite the beach and very close to Siam Mall and Siam Park, two different pools, one for over 16s and another for everyone. The rooms are not very sound proof and you can hear stuff from other rooms around you, but luckily we were on the side where we didn't hear anything from outside. We also had one cockroach make an appearance, but we're not sure from where and we just threw it out. Buffet food is hit and miss if you have dietary preferences, especially during lunches and during dinners. Breakfast was good enough every day (no veggie meat alternatives though), but if you're vegetarian or vegan like we were then you may struggle finding options, and some of the the options that we did have were not great. There's themed nights (Italian, Oriental, American etc.) and each food is labelled (but you won't find any correct signage to say if anything is vegetarian, you just have to work it out yourself or ask) and there were very few vegetarian options and 'almost' no vegan options. Cocktails and drinks are cheap, and there's a spa on site that you have to pay extra for, but it's not very much and we recommend it. Staff are also friendly and there is entertainment for everyone every day.

Declan Joey

The staff was very pleasant. The rooms are very clean however, balcony is too small for our family.location excellent.food just ok but good selection.bar cue constantly long no matter what time of day.lost all-inclusive on day of arrival and at 12am on check out. So all day no drinks or food for children before flying after paying in a package for this and had to make other arrangements for them.entertainment was good mix up.great pool side activities for kids.pool side showers within toilets for showers on departure from hotel. Variety of shopping brought into the hotel on a daily basis but no pressure. Didn't see our rep the whole time there but the hotel staff were helpful with this.The new infinity pool and use of the spa with all inclusive was excellent!! Adult time away from children while they were having pool side fun with great pool staff security(life guard). One massive downside was the hotel is on the main night time strip so for families with young babies ,not a great idea. Ask for the other side of the hotel. The double class balcony door&TV in the room drowned it out a little. We will come back for sure!!

Sharon

This is a fantastic adults only hotel. The choice of food was very good and the rooms very comfortable. The only thing that let it down was that the entertainment finished at 10pm so you have to go elsewhere if you want the night life. Having said that there are plenty of bars within easy walking distance. It is also a 10 minute walk away from Siam Park if you want to go there. The staff at the hotel were extremely helpful and very friendly too. We will definitely be back.

steve parker

the service in this hotel was fantastic , all the staff were very polite and friendly . nothing seam to be to much for them . from the reception the restaurant and the to the cleaners all the staff had a smile on all the time , thank you for a great stay

Joe Ashton

Great hotel even with the works outside which we were notified about prior to arrival, couldn’t hear anything during the day time just a small restriction in sun beds untill completion. Breakfast is worth adding on if you have not booked! Staff amazing, dropping in asking if we require any clean towels or anything to help with our stay. Cleaners great organising all toiletries into baskets and leaving the room spotless! Entertainment at night which was good for a few drinks before heading out looking out from the balcony. Roof terrace with small jacuzzi was a nice spot in the daytime for a chill out.

Juhani Lehtonen

One week decent holiday at junior suite in Coral Sunprime Ocean View. Hotel is located next to big bus station. Its also far enough away from the very vivid beach boulevard. There is a lot of nice dinner restaurants around the hotel in a short walk away. Pros: - Free drinks when waiting to get checked in - Breakfast is good - Easy-going and chill vibes in the pool area - Big parking lot (but reserve your parking space in advance!) - Nice and helpful customer service in the reception and food restaurant - Beds were good and room aircon worked well - Swimming pool was clean and its water perfect - Roof (sundeck) is a great place to watch sunset - You can print Sunprime baggage stickers in the lobby when leaving Cons: - Room walls are thin and noises from the outside might be bothering. E.g. constant bus noises (reverse gear beeping) from bus station next to hotel - Pillows are either gigantic or very thin - Customer service can be rude and very arrogant In the lounge / drink bar - Jacuzzi on the roof didn’t work properly - A pretty big crack in the concrete railing of the balcony - Only two elevators which might be very busy Be also sure that you got the right wristband when logging in. There is absolutely no info of the services what are included in your wristband color. So ask and confirm what is really included for you and what is not to avoid issues.

Rachel McBain

Fantastic family, friendly hotel. would definitely go back. Ideal location, lots of lovely wee bars and restaurants 5 min walk from hotel. also able to get taxi boat over to San Antonio for only 5 euro per person. Staff are super friendly and the 2 onsite restaurants are brilliant.

Allana S

I was slightly apprehensive about staying in this hotel due to the recent reviews regarding the works being done on the hotel. While I understand improving the hotel while open will cause disruption I was unsure about how this would affect my holiday. Thankfully the work being done was minimal and we hardly noticed much noise at all. The staff are all brilliant and very friendly and welcoming. We were all inclusive and thought it was definitely worth it. Plenty of drinks to choose from and the buffet selection every night for dinner is a different choice each night. As for the comments about the same songs being played over and over we didn’t hear the same song twice over the course of a week so unsure where that is coming from.

Steve Lawton

Ideally situated for the beach or the rugged hill/mountains. The facilities were amazing the staff wonderful. The food was splendid with a wide variety to choose from. No matter what your tastes are the chefs would do what they could to accommodate. Yes. We would gladly stay here again. Five stars 🌟🤩✨️💛👌

Gordon Wrigley

My visit to this hotel in August was my second of the year and on both occasions my son and I had a great time. The attention of the staff to the cleanliness of the hotel in all areas was most impressive but most particularly noticeable in and around the restaurant and pool area, probably because are room overlooked that area and we observed the early morning pool cleaning routine. We found all the staff very friendly, professional and helpful with a special mention to Neisa Martin, who worked the bar restaurant area, who lightened up our day with her smile and friendliness, and all the bar and restaurant whose hard work professionalism and overall made our stay such a pleasure. The only downside to this revue is that my findings seem to be common so that it has been impossible to getting until well into 2025, I hope to be able to visit you all sometime the, thank you.

Mel Long

We have now stayed at Coral Suites & Spa 4 times and it is always faultless. We usually stay on a bed & breakfast basis, which is perfect for us. The staff are what makes this place so special, I would especially like to mention Eli who is incredibly helpful and knowledgeable. Everywhere is spotlessly clean, the rooms are lovely, the pool is amazing and it's located right in the middle of some beautiful walks, shopping, beaches and restaurants. Love it!

Sue Davey

Rooms , service, location all good but , the food let's this hotel down. While there us a good selection nothing is hot. We were fully inclusive ended up eating out after the first couple days . Building work also going on , know this has to happen but, not happy as they started knocking the old toilets down at 08.30, our room was situated above . A letter would have been good to inform us the water would be turned off. Won't be going again

John Wellock

Lovely clean and well kept hotel mostly for the over 50yr old age group of people (in my option). Our third visit here but the first since major renovations were carried out a few years ago. Pleasant staff, nicely decorated rooms and great pool areas. Amazing views towards the golden strip area and the sea from our seventh floor room. Only stayed B+B but the food was great with plenty of choice for all tastes. Only negatives were the free WiFi which was an absolute pain to set up for our mobiles, and I don’t like the wrist bands that you have to wear incorporating the chip to access your room. Good points were the self service free beer one has access to 10am to 18:30pm every day if you paid extra for the Balance Pool access upgrade, well worth it in my opinion! The nighttime entertainment was very good too with reasonable bar prices. We would definitely stay here again, just remember it’s not really a hotel for young children though. Recommended

Siobhan Gillespie

We have stayed at Vulcano for years now & always have the best holiday. The UP experience is second to none. Having access to a comfortable sunbed all day, with space around you and nobody right next to you, not having to be at the pool at the crack of dawn to face the 'battle of the sunbeds' and having a variety of areas to choose from means we will never go back to a 'normal' hotel. The UP bar itself is spot on. Breakfast, lunch snacks along with sweet treats mean you can graze all day if you want to. The new addition of the 'hot food' bar is fantastic. The other guests who use the UP bar are also lovely & we always make a few friends! The 'extras' you get with a 7 night stay also make it worth it. The taxi transfer means a very quick trip to the hotel after landing, with no need to worry about getting cash ready. The massage is always fantastic- Erica gave me a back & neck massage that was perfect. Finally the 'Eat & Fit' meal is one of the best meals of our trip every year. The staff at the hotel are all friendly & helpful, but a massive special mention to Andrea of the Customer Experience team. She patiently responds to multiple emails with queries, bookings and concerns, and does so quickly with patience and knowledge. She always helps to make our holiday fantastic! Our only negative is that the most basic option is bed & breakfast. The hotel has a lovely restaurant, with a fantastic selection of great quality food & is better than most hotels I have stayed at before. If you have a big appetite in the morning, it is perfect for you. However, my mum & I are not big breakfast eaters & don't like to eat too early, therefore the breakfast snacks available in the UP bar are more than adequate for us. We did visit the restaurant for breakfast on one occasion, as we had paid for it!, and did not enjoy the experience. The busyness, number of people & noise just doesn't compare to the calm oasis of the UP bar. We always feel quite disappointed that we have to pay for breakfast when we do not want it. I think for UP guests, there should be the option to purchase 'Room Only'. We will hopefully be back again next year. Sadly the prices increase exponentially each year (the same room/ week/ length of stay is around £500 more than this year!), so it may now be out of our budget, but fingers crossed!

Chuck

Last day of our holiday. This is an amazing hotel made all the better by the friendly staff especially Minerva (Activities and entertainment coordinator). We've been coming to this resort for the last seven years and this is the first time that we have seen swimming pools with hydraulic chairs to assist disabled people getting in and out of the pool. Top marks to the hotel for this.

Marc Jones (Hawky)

Fantastic hotel, great breakfast, hotel staff were great, rooms were cleaned daily with fresh seats. Pool was very good, although we weren't advised that the infinity pool was €15 euros per day, and rooftop pool was €70 per day. Location was close to beach and nice bars/restaurants. Would I recommend this hotel? Yes I feel that it was a good all round hotel, with good amenities, only downside I feel was the lifeguard spent most of his time on his phone, disabled lady was trying to get into the pool and couldn't grab his attention, also children playing in adult only jacuzzi pool. Other than the above I would be back.

Andrew Sneddon

Just back from a week's holiday bed and breakfast. Staff were spot on very helpful breakfast absolutely fantastic choice heard a few bad reviews of the meals from people we chatted to who ended up eating out, so glad we just took the bed and breakfast. Staff within the restaurant at breakfast were like ghosts back and forwards cleaning tables removing and dirty plates cups and all were super nice. We went with the up experience with the infinity pool only ended up going up to that platform a few times as down by the.pool are was really nice more than enough beds for everyone managed to bag the same beds every day, without any fuss. Lifeguards were pretty on the ball with people using main pool for inflatables and balls telling them that they can only use the other pool, a bit strict sometimes! families in with really small children asked to leave when the kid was holding a tennis sized ball bit harsh but suppose rules are rules. All in all fantastic hotel super clean and nice Staff what more could you ask for really.

Paul Corley

Stayed in the hotel in September. Champagne on arrival. bags taken to room right away. Rooms can’t be faulted clean as you will get . Breakfast choice for all tastes including yes more champagne if you fancied it . Beach is in the door step . Pool are is excellent. Not a kid to be seen . peace and quiet everywhere. 11/10 . Will definitely be back. It’s safe as. nice pool bar snack . perfect setting for shopping and restaurants right behind hotel. you can walk for miles in either direction stop eat and drink along the way . €25 taxi from airport . Will 1000% be back. ignore the negative reviews shit happens everywhere.

Kseniia Mazanko

We had our honey moon in Cleopatra hotel, and it was truly amazing! We had a room with sea view and we were enjoying it every day. Seeing and hearing the ocean from your bed felt like a paradise to us. The hotel territory is so beautiful, the breakfast was very delicious, I think there was all the food you can imagine for breakfast, I was very surprised by this variety of dishes. Extra thanks to hotel stuff (especially Ayose, who helped us to find breathtaking locations on the island), everybody was so friendly and willing to help, we appreciate this so much! This hotel made our honey moon perfect ❤️

Lev Lytvyn

This Hotel is the best ive stayed in ..... The rooms are small but comftorable and with the little balcon its very nice. When we came to the hotel we were welcomed by a few people who helped us with our bags and welcomed us with Welcome drinks that were free... Next day we woke up and went to the breakfast the first day the breakfast was very nice very recommend the waffels but the days after it gets repeatable. The pools are nice clean and good the pool table and the arcade are very cool!! We had fun with that. Great views of the beach and a very very good hard rock cafe(you get a discount) the activities are very good cool entertainers the bars are very good beautiful and tasty drinks very good cola all people are friendly .... Visited on halloween one part was kind of scary so its very good for like 13-16 olds! All in one I recommend it !!❤️

Adrian Stanciu

All in all was ok but the rooms are in clear need of a renovation, the toilet water when flushing smells. We asked for a late checkout and they couldn't grant us that, but it was clear that the hotel was not even half booked, we even tried to negotiate a room upgrade when checking in but we were given the full price even though the better rooms were not reserved. The morning breakfast menu is ok but it is literally the same every morning... no variation, you get sick of it after 3 days.

Jodie

Moved to this hotel because I felt unsafe and uncomfortable in another, only to have my mobile phone stolen in the first hour. Of course that's bound to happen sometimes, but never in my life have I came across a company or organization who aren't allowed to check their own security cameras without a police report (which takes days so the thief would have been long gone, and we would have been back in the UK by then). Front desk staff were sympathetic and quick to call through to the VIP Pool Lounge/Spa area where the phone last pinged, but nobody had seen anything. I can't fault them for following rules, they're just bad rules. Also, noticed afterwards that although you need a key card to get through gates and access the building, there are two gates at the top of the driveways which are always left open, so anyone could come and go as they pleased. Unfortunately, after seeing multiple reviews about thefts in rooms and around the hotel, I can't recommend anyone to stay here and risk losing their property, which is a shame because it was a lovely building in the best location.

Laura Casonato

Hotel in excellent location, close to the beach and shopping street. Modern and spacious rooms, a bit noisy view. The room was not totally clean, the floor had traces of clothing labels from those who had stayed before us. The sheets also had a small hole.. it should not happen in a 5 star hotel. In the bathroom all the courtesy accessories were missing, the soap dispenser was empty and was not refilled. Common apart from this, the hotel is very nice, spacious and clean. Excellent choice for breakfast, large pool with many sunbeds and towels available. Nice gym and games room. The SPA is located in the adjacent Cleopatra hotel reachable via a direct connection from the hotel pool. We had a very pleasant stay and will definitely return on our next visit to the island.

Yasmin B

Hotel was clean, safe, spacious and stylish, the room was tidy and comfortable. However feels like it’s opened slightly too soon after the ‘renovations’. There was no gym facility ready which was disappointing for us. Some amenities in the room were missing, or we had to ask for them, like robes/slippers/etc, which you would normally expect from a 5 star hotel. As some other reviews here mention, the shower had a water leaking issue that flooded the corner of the bathroom with each use. The service was a bit lacking as we waited a day for some things to be delivered to the room, with some receptions being incredibly friendly and welcoming, and others almost rude. The food was nothing to write home about. Overall does the job if you want to be close to the lovely beach and main touristy area, however did not incentivise us to return.

William Chislett

Very nice hotel in a great location. Great pool and sunbed area. The bar was very poorly stocked and the service was very poor. We only spent one evening there. There were quite a lot of sunbathers Smoking around the pool area. And not using the designated Smoking area, which we found quite annoying, staff totally ignored this. We will not be returning. Breakfast was great with a good selection. Lunch and dinner had a lot to be desired. In answer to the hotel reply. I DID mention all the negatives to the hotel receptionist and your customer relation person, both said they would get the complaints addressed. I had no come back off either, even though they took my name and room number.

Chris Gregory

Recent refurbishment has improved the rooms however some of the finishes are a bit rushed ( paint specks) We had a red flashing light above the bed all night ( not just the sprinkler something else modem / router looking. The Pier restraunt also been refurbished ok I suppose.

Rich Jones

I’ll start this review by mentioning I’ve contacted Mediterranean Palace to discuss this further and have been ignored. Hence finding myself here. I struggle to find the words to express my dissatisfaction with this hotel. I’ve been fortunate enough to stay in my fair share of 5 star hotels and I can assure you, this isn’t close! Awoken on the first morning of our stay at 6:37am. An array of loud noises persisted until 8:30am when we left the room for breakfast. Politely asked at reception on our way to breakfast if the building works would continue into the following morning. His response was beyond shocking, claiming no building work was currently taking place yet from that exact position I could see two independent contractors working along with an escalator cordoned off. This was worked on later that day. It was very obvious this hotel had been refit and opened too early! You’ll now be thinking, this is a short lived problem and unfortunately I picked a bad time to visit. This will be resolved once they’ve completed the remaining tasks, for example, building a coffee shop in reception. I shall elaborate further to counter that fact. The room, 6th floor. Lovely view of both the sea and volcano. Balcony reasonably small but the views make up for it. Room itself is fitted out nicely and was in good condition. Zero complaints about the bed. Moving onto the negatives. The room is small, along with the bathroom. Shower is a terrible design. Expect wet feet everywhere in the room if the shower is being used. Tea and coffee making facilities are diabolical, no milk offered, cheap instant coffee. They claim to offer a ‘mini bar’, that transpires to be an empty fridge. No bottled water, not even a welcome bottle. No gowns or slippers. Honestly, I’m surprised they offer towels. The pool bar isn’t great, certainly not 5* standard. We waited, stood at the bar, over 15 minutes for a cocktail to be made. In which time I’d nearly finished my drink that was poured when ordered. This wasn’t because they were snowed under with orders. It was made very apparent, along with the attitude faced at reception, the staff truly do not care. Breakfast is average at best but does have a nice seating area outside which I did enjoy. Along with the coffee served int he restaurant. Same can’t be said for the orange juice, which unfortunately, whilst lovely on the first morning, had maggots in for the following two mornings of our stay. Cleanliness should be paramount and this kind of neglect is inexcusable in my opinion. I tried to resolve these issues with both reception and the dedicated customer relations personnel. I was faced with no real apology or effort to resolve the issues. This left with no option but to request a refund for my remaining two nights and check out. This was refused! Maybe I over paid at €212 per night bed and breakfast but truthfully, I would’ve been equally dissatisfied at €120 per night. I would strongly advise anyone considering Mediterranean Palace to think twice. I promise, you’ll be gravely disappointed.

Victoria Ng

All of the staff are super friendly and the food is amazing! The guest experience team are brilliant and are always really helpful when it comes to booking sunbeds and excursions. Unfortunately the rooftop pool was shut for the second week so the bookable beds were moved to the main pool which was definitely louder but the animation team definitely made up for it and kept us supplied with constant entertainment. The restaurant was fab as always. The staff in there are super attentive as always especially Lorena and Panchi and the chefs make some of the best food I've had. I would love to take David and Abdul home with me to cook omelettes, pasta, and grilled fish every day! Definitely one of my favourite hotels to stay at and 100% will be returning.

Eva Sutherland

We stayed at Tigotan for a week, throughout the week we had to move rooms due to a noise however both rooms themselves were clean, spacious and had everything we needed. We opted for half board which I recommend, the meals at night is a buffet style but has everything you could imagine to chose from. Food was delicious and service was great! Lorena in the restaurant was so helpful and friendly, we always felt welcome by all staff. We found the location of the hotel perfect and is a 10 minute walk from the promenade and not far from bars/ restaurants etc. Overall very happy and hopefully we’ll be back :)

Deverie Geraghty

This is my 3rd time staying in the Tigotan hotel and I used to speak so highly of the hotel but now there very are few words that expresses how far this hotel has fallen. I paid around €1600 to basically stay in a dungeon. We stayed in room 048 which is 4 rooms down from an emergency exit. The exit was been used a faster route to the pool area and due to the shortages of sunbeds residents of the hotel would rush each morning to reserve a bed resulting in the emergency door slamming constantly from as early as half 6 every morning. I originally requested a pool view but the only view we got was of the greenery that blocked nearly the whole balcony. The entire corridor had a number of leaks which caused the room and hallway to the smell of dampness meaning that we had to leave the sliding door open for most of our stay The rubber sealant around the shower glass was completely withered which caused the bathroom to flood after every use but as well, there was also a number of bugs that inhabited the bathroom too. The phone in the room did not work and when another couple across the hall got into a shouting match on 2 different occasions I had to fetch security. There was also no notice prior that the infinity pool, located on the roof, was under construction. I asked to be relocated twice to which I was told that there was no other rooms available but yet another couple we’d spoke too, who were originally on the same floor, mentioned that they were relocated for some of the same issues. I don’t know what has changed since my previous two visits but I got the impression that management don’t seem to care for returning customers they just wanted the money. The staff are as friendly as ever and the entertainment staff are always up to ensure residents are having a good time and included in every activity but this will probably be my last time staying here.

Emily Heckler-Biglin

First time stopping in Tenerife and couldn’t recommend this hotel enough. Our stay was absolutely fantastic with the most professional and friendly staff who are tentative to each guests needs. Special mention to Lorena and Louis from the hospitality of the hotel. They couldn’t have done anymore for us whilst making us feel so welcome and cared for. They both put a smile on our faces everyday. David, one of the chefs, makes both breakfast and evening meal enjoyable with lots of character when make the food fresh to your order. The entertainment at the hotel is second to none, always something going on throughout the day and night to suit all guests, abilities and needs. Debbie was amazing at getting people involved in the activities and creating a welcoming atmosphere. Will definitely be coming back to stop here.

Rebecca

Torres and his team in the dining area were exceptional. Very friendly and personal service. All staff were attentive and professional. Torres was always looking to ensure the service was of a high standard. Thank you all for making my stay feel like a home from home! I will be back soon!

Ian Bettany

We stayed here for 11 days and from arrival to departure the hotel and staff were excellent. Out room was cleaned daily and was very comfortable. The breakfast was excellent the choice was very wide from cold to hot food. We will definitely be returning next year.

Mark Hofman

Our stay was wonderful! The entire hotel staff provided an exceptionally high level of guest care and help, even arranging for a rental car to be delivered to and picked up from the hotel, saving us time and trouble. The food and beverages were excellent, with the service staff very attentive. Our adjoining rooms were refreshed daily, and the hotel design/decor is almost magical.The pool was cool, clean and refreshing. Access to shopping and beaches was very convenient. Highly recommended for other to experience first-rate holiday or business guest care.

Angelo Aprea

Great hotel. We visit Tenerife every year, and Europe Villa Cortes is our favourite hotel. The rooms are spacious and luxurious. The view from the balcony is great and all of the staff are very friendly. The pool is large with a waterfall. There are usually plenty of sunbeds available, and the pool is normally quiet. The buffet breakfast provides a large variety of food choices for everyone to enjoy. There are two great chefs available to cook you food on request. There are tennis courts and a spa available for an extra fee. The location is great. I would definitely recommend this hotel.

aileen devlin

Hotel amazing. Breakfast, amazing. Pool amazing. Just don't book dinner/half board as, it is not on the hotel grounds & not 5 star. It is in a separate restaurant (beach club)& they give you a set menu choice which, is not edible or suitable. It is a choice of a piece of breaded chicken escalope with chips, a bit of tough beef, or filled pasta of their choosing. Not really a choice. We are here for 10 days. Definitely Not a la carte dinning. It probably cost £3 per meal. We asked if we could order something off the menu & told, no. So, there you have it. We thought by booking 5* & paying a higher price that, the food should be of 5* quality. They advertise a 1* mitchilin restaurant too. Very frustrating when you book a 5* holiday & think you will be well catered for within the hotel as, this is what we paid for. Been very unsettling having to walk to restaurants away from the hotel & pay again for other meals. Such a let down for people with limited mobility. But, apart from that, the hotel is great. It is spotless & spacious accommodation. Staff are pleasant & helpful. Just a pity about the dinner.

David Lopes

The hotel itself is beautiful, though I recognise that its style might feel dated for some people. The room was wonderful, as well as the overall cleanliness of the spaces. The pool is also great, very clean and spacious, and never felt overcrowded. Elena from the pool bar really made our days whenever she was working there, always with a kind word and a friendly energy. We hope she lives a happy, fulfilling life and think her work should be recognised. Everything else about our experience felt painfully mediocre, considering the price. As someone who has considerable experience both with staying and working at 5 star establishments, Europe Villa Cortés fell short of that description in almost every way. The biggest issue of all was the staff. There were two particular instances that really stood out: at 6 pm we went to the pool bar, only to be refused our drinks. The young man arrogantly told us that the bar was already closed, however, stood there with another staff member for another half-hour. We later found out that the bar only closed at 18:30. The same young man refused to bring us drinks to our beds by the pool, only to do exactly that for other guests near us. The only difference between us and those other guests who got served by the pool was that they spoke spanish, while we didn't. The interactions with most of the staff seemed tinted with this attitude... we kept being subjected to cold stares and attitudes by staff who, the very next second, were warm and welcoming to someone right next to us. We understand that language barriers exist, but having the quality in our service suffer for it is simply unacceptable. In fact, some of the staff had very rudimentary knowledge of english. Everything felt as if it had seen better days... in fact, Tenerife itself felt like a place that must have been incredible... twenty years ago. The food was also mostly mediocre, with some good standouts, but nothing worthy of note. We also found the lack of activity throughout the hotel to make it feel even more uninspiring. There is such a thing as too quiet.

михаил с

Not what I expected to be honest... 1. Very dirty rooms and cleaning ladies don't know how to do their job. The floor was even dirtier after their "cleaning". Old and not fresh towels. The furniture in the room is quite old and even smells like old. 2. The variety and volume of food was good but the taste.... Looks like grill men do their best to cook all meat/fish/seafood as "very well done" as possible. Everything from grill is tasteless, not marinated or even seasoned. Fruits and vegetables aren't good too, plastic tomatoes and very sour kiwi/oranges/grapefruits. Pizza/pasta/sweets and watermelons were good though. 3. Be ready for cold water in swimming pool in October. It was known in advance that heating is on from November only. 4. Very bad sound isolation between the rooms. 5. In high season (when autumn school vacation started in Europe) it wasn't possible to find free table in restaurant for breakfast. Also be ready to fight for a food for breakfast, not enough when hotel is full. We were lucky to arrive to the hotel 5 days before that massacre began. 6. Wifi connection is weird. I should confirm my email every time when try to connect to it? Even after my phone is locked for 5 mins I should repeat it every time, seriously? 7. Staff is very positive and helpful. Location is amazing and beautiful. Garden/zoo in hotel are very good.

Matea Kordic

Myself and my partner stayed 7 nights in hotel. Location is perfect, rooms very good and very very clean but most importantly the food was magnificent!! From loads of meat, fish, vegetables, salads, sides, fruits, deserts, barbecue, we couldn't decide where to start and it's very delicious, even my very fussy partner was very happy! Hotel is offering loads of activities suchlike tennis, football, gym, pool, pool with salty water as well, animation every night. Bar is also lovely with many choices of drinks. We are definitely coming back!

Leigh Beaumont

our first time in Tenerife and so happy we chose this hotel. Location is perfect, the staff are all so friendly and helpful. We didn't spend much time in the hotel but when we did it felt like home from home. Food is amazing, so much choice, and the saltwater pool is paradise 😍 thank you for a lovely stay x

E R

Hotel is large, rooms are basic, unfortunately no aircon in our room. Food is normal quality as you’d expect for this price range, pizza was very nice. Bar staff are understaffed and very rude, the cocktails come from a machine with very little alcohol in. Pool is very good, and ample sun beds available. Hotel is clean and the animals there are good. Location is 10 minutes from the beach and 20 minutes from the clubs. Loads of people, of all ages, 3/5 star.

Konstantina Marantidou

Very beautiful resort with a lot of activities for all ages. Big variety of food and truly good quality. The size of a room for 2 is fine and everything is clean.

Jacqueline Crummie

Just absolutely loved the peace and quiet, staff first class 👌 and nothing is a problem. Went out of way to retrieve an item we lost in a taxi . I just can't rate this hotel as it's definitely 5 stars plus .Food, especially breakfast, was superb, oh another bonus, plenty of sun loungers

Andy

One of the best hotels that we have visited in the world. We are not golfers as the majority of guests are but that does not detract from any part of the experience. Many hotels bill themselves as 5 star and are not; Las Madrigueras is a true 5 star establishment. Rooms have fantastic views, with spacious balconies and quality furniture. The whole hotel has shaded seating area throughout. It was 34/35 degrees for most of our stay, so this was a godsend. Restaurant and food quality and choice are superb. The pool is wonderful and never busy, if you like to swim. Finally the staff. Exemplary, friendly, professional and happy. The clientele are mainly well heeled Europeans and British. If you want a quiet, unspoiled break, this is a great choice. Not for everyone but most of the guests have been back here for the last ten years or more. I think they like to keep it a secret... and no wonder!

Alanna Reilly

Should never be a five star hotel , food is absolutely vile , clearers making so much noise with furniture etc at 7AM EVERY MORNING golf course next door very poor condition showers in the room are absolutely terrible going from freezing cold to skin blistering hot , booked a room as a couple and received 2 x single beds fit for children, will definitely not be back here for 5 star way overpriced to !

Peter Gregersen

Perfect in every sense. Large rooms, Perfect service from everyone, excellent breakfast. I can only recommend it.

Richard Tomlin

We have recently returned from our holiday. I must say this hotel is lovely, the rooms, pool and golf were excellent. Really friendly staff and good food. Negatives with this hotel is there was no information in the rooms, meal times and general info about the area etc., also there was a lovely piano bar but unfortunately there was no pianist, so entertainment was not available. As the hotel is located quite away from facilities I think they have missed an opportunity having no evening entertainment.

Carolin Pasi

We enjoyed our second stay here a lot. The staff was very welcoming and attentive, had very good recommendations for us concerning food and even though they couldn't offer a late check out for our surperior room, they gave us access to one of their standard rooms until we had to leave for the airport. The sister hotel offers a free gym which we used once. It was alright. In general, the music playing from their sister hotel was a little too loud (and sometimes repetitive) when you wanted to relax on the terraces. Breakfast was nice, not too many options but nevertheless very high quality and the kitchen could always accommodate our special wishes. All in all, we enjoyed our stay very much!

Rodney Agnew

We couldn’t have asked for a better experience. Hotel Sir Anthony exceeded our expectations in every way, offering a warm and welcoming atmosphere that’s often missing in many 5-star hotels. From the moment we arrived, the staff were incredibly friendly and professional. On our first morning, the duty manager greeted us at breakfast with a simple yet perfect line: ‘Where would you like to sit; this is your home.’ It set the tone for the rest of our stay. The food was fantastic, and the facilities were top-notch. We booked a superior room, but spent most of our time relaxing by the pool, where there were plenty of high-quality sunbeds, parasols, and attentive service on hand. I also took advantage of the free gym at their sister hotel, which was spotless and well-equipped. Despite the central location, the hotel was quiet at night, making it an ideal retreat. Having stayed at several other top hotels in Tenerife, I can confidently say that this one is the best by far.

Nakarin P.

The hotel features lovely decorations, a beautiful swimming pool, and is in a convenient location. However, the room appeared to be poorly maintained. Breakfast was good, and the service was excellent. Overall, our stay was very enjoyable. From Hotel's response 'During your stay you haven´t reported any maintenance issues. We are sorry to know that you have found our maintenance below standard, but we would have liked to be informed so we could have solved any problem.' My additional response: The hotel's response was disheartening. It seems the room maintenance is reactive rather than proactive. Instead of conducting regular inspections and addressing issues before they become noticeable, the hotel appears to wait for guests to report problems. This approach not only affects the room's functionality but also its overall aesthetic appeal. While we didn't encounter any significant usability issues during our stay, I believe the hotel could improve on the general appearance of the room. Details like floor tiles, grout, and door frames could benefit from more attention. While it might seem excessive to report minor issues like loose grout or scratches, a five-star hotel should strive for excellence in all aspects, including preventative maintenance.

Denis Murphy

Sir Anthony is a truly 5* experience. Staff have a great culture and nothing is a bother for them. Pool area is very relaxed and there is plenty of room, beds always available. Roy is the pool guy, worth his weight in gold! The dining area is very cool and food selection for breakfast is excellent 👌 Rooms are larger than average, beds are King size and super comfortable.

Gail Wilkinson

This is an amazing hotel. Staff very friendly. Not the cheapest but you get what you pay for. Rooms very spacious and all face the sea. Exceptionally clean and food good. No dashing for sunbeds as always availability

Angel Banks

Very nice hotel. The hotel was clean throughout. The buffet breakfast was very nice and good a selection. The cocktails at the pool bar were really good. All staff very polite and helpful to our needs. The bars are in walking distance but the hotel is so quiet at night and couldn't hear any noise, so a good comfy sleep every night. The balcony was very private (view of outside hotel) Would recommend vanilla garden to anyone staying in Tenerife.

Ellis Samson

We had a lovely experience at Hotel Vanilla garden. Firstly we were greeted by Pedro at reception who gave us welcome drinks and advised us on how to get to our room. When we entered the room we were pleasantly surprised by the size, the cleanliness and the comfort of the room. The bathroom was clean and of a good size and as was the balcony The pool area is fantastic, with music playing quietly through the day. Sunbeds are comfortable too and the jacuzzi around the corner is a nice touch. The DJ set and pool party on Wednesday and Saturday was also a nice touch. Bar staff are all friendly and can’t do enough to help. There are 2 aspects of the hotel which resulted in a star being lost. First one is the selection of food. Although 90% of what is available is tasty and good quality, a couple nights we struggled to find anything we fancied due to the small amount of choice available (small buffet area) and so we ate out a couple times. The breakfast sausages also weren’t great and the bacon and fried eggs are only available from the show cooking counter. This didn’t massively impact us and we were still mostly happy with the food. The last point (although I believe the area was having some water supply issues at the time so this could be the reason) was that the pressure from the rainfall shower was awful and the temperature was difficult to get right, so I ended up using the handheld shower most of the time. Overall we thoroughly enjoyed our stay, it’s amazingly quiet for its location and everyone here is lovely. I would definitely come back to this hotel without hesitation and if you’re looking for an ideal place to stay in playa de las Americas without all the noise, this is the place.

Helen Pannell

Beautiful boutique hotel, went half board, plenty of options with food both at breakfast and evening meal. Staff were lovely and very helpful. Lots of steps to get down to pool if your room is near reception. Just 5 mins walk from the front and Veronica strip. Construction at rear of hotel (not in hotel) near where pool situated, could here noise but did not disturb us too much, could not here from room however we were the opposite side of hotel near reception

ieva zelvyte

Just had a very pleasant 1 week stay at this hotel. The rooms and hotel itself were modern and clean with surprisingly good sound isolation and the staff was friendly. It is a smaller hotel which we enjoyed as it was quite and not overcrowded. The pool was big enough and if you did not sleep in, getting sunbeds (we went in 2nd half of September) wasn't a big problem next to the pool. The hotel also seemed good in case you would consider staying for a workcation or just business as wifi quality was very good in the rooms and the rooms even had an ethernet connection.

Emily Newark

Had the best week stay here! We had the standard eco room and there was not much more we could have asked for. Huge bed, effective air conditioning and lovely view. Cleaners do a deep clean everyday, pool area is immaculate, and staff go above and beyond. Cheap cocktails and even a happy hour! No rush for sunbeds too! Will be again soon :) Location is 5 minute walk from the beach and 20 minute walk to the Golden Mile. Siam park also in walking distance!

Joyce Underwood

Great apartments, very spacious and huge balcony. On a steep hill. Their bar closed at 9pm Bad location. Taxis about 5 € Free bus at 10.30. 11.30 drops you off outside Hardrock Cafe. Comes back at 5.30

tony jones

With a couple of days to go before leaving to go back home my wife and I are pleasantly enjoying life here. The area is nice and quiet , the staff are very friendly and understanding. The rooms throughout are of an adequate size and kept clean and tidy. From our apartment a taxi which can be called by reception will take less than ten minutes to get to the seafront and shops . 👍

kaffy66

Just spent a wonderful week at granada park. Our room was basic but had everything we needed and was clean and tidy. Lovely big balcony over looking the pool. My only issue was the beds are quite firm which I dislike. The staff were lovely very easy to talk to especially the staff in the snack bar who always made the kids smile. The snack bar itself is very reasonably priced and the food is good we ate breakfast here most days. There was some building work happening which was barely noticeable and in the night it's so quiet. the pools were big and alot of the time empty so we had the area to ourselves. Absolutely loads of sunbeds and parasols. I'd love this hotel to maybe have had some entertainment so we could enjoy the pool area a little more. The hotel was about 20 mins walk into the center of Los cristianos and taxi took less than 5 and was usually around 6-8 euros. Overall a very pleasantly surprising budget holiday and I'd happily return.

James Job

Was quite a surprise when we got there. As instead of 4 beds, we got 2 beds and a foldable sofa. Now the sofa bed wasn't that bad. But the fact that we paid a lot of money for it i was not that happy. Room service was ok. We only got it 7 out of the 10 days we were here, but that didn't really matter. Location wise, the apartments are located on a steep hill, which was a small pain to climb, but otherwise, it's set in a beautiful location surrounded by beautiful views. So vibrant and colourful, not like the average grey UK sky. It's about 20-30 minute walk from the big supermarkets like tŭ-trebol and Marcadona so you can get cheap food, but its abit of a walk. There is a mountain , montina chayofita , where you can see the whole of los-crystianos it was well worth it. It was only an hours walk. Overall, the apartments themselves and the location it was in, plus the non-stop sun, made it well worth it. We also made a visit to the dormant volcano. It's a 2 hours bus ride to the volcano, but the views are lovely. We didn't take the cable cars to the peak of the volcano, but if you have the money, it's definitely an option. The pool here was amazing for the first week of our holiday it was quiet, but im guessing August is going to be very busy. The water is clear, and the pool itself is quite large. Overall, I would recommend it despite its drawbacks.

Amanda Adams

Great hotel good pool area clean bit of a walk out to Las Americas Los Chtistianos no bars etc around it only hotels so you have to go into the resorts top of a hill walking takes at least 20 mins into either resort and defo need taxi back as at top of a steep hill didn't spoil our holiday we liked the walk but would prefer to be closer when we go back as we love Tenerife

Debbie Johnston

Lovely rooms , only problem is no lift , so was hard getting cases up the stairs to the top apartment 😀

Jonathan Horrocks

A nice apartment complex with swimming pools everywhere, a calm atmosphere and good but simple apartments. Mine did not have air conditioning but in April a through draft was enough to keep a comfortable temperature. The location is well situated and reasonably priced. There is a small convenience store inside and bars and restaurants within an easy walk. There is a taxi stand beside the Columbus Hotel.

Vicki O

Considering what we paid (£800 for 9 nights) it was pretty poor. The furniture..I felt like I’d be transported back to the 80’s. Clearly nothing had been updated. Only Spanish and German on the tv. All in all not great.

lachyboy 38

Absolute dump. In serious need of refurbishment. Staff were down right rude. Can't even say goodbye when leaving. Bar staff brilliant. Beds hard. No hot water apart from one shower if lucky. Beds were minging, one hard pillow, shower was bogging. Wouldn't let my dog stay in it. The reception may say why did you not come say anything well maybe if you were a bitore friendly and approachable as i said can't say cheerio! Hello to Carlos and Julio and the ladies :) behind the bar the only saving grace of the place

Gail Smith

We come to Tenerife every year lately we have noticed in most hotels or apartments they are lacking cleanliness or needing upgrading this one is no different rooms are adequate although ours was supposed to be 4star and should be rated 2star. Pool is nice however you pay for sunloungers and no parasol so no shade. It was noisy round the pool and we were at the front above restaurants and football field although windows were able to keep noise out windows had to be owned as no air con and it was way to hot. Won't be coming again. In fact we are going elsewhere to try s different island.

Cliodhna Twomey

Couldn’t recommend this hotel enough ! Honestly I have told all my friends and family about this hotel ! Rooms are clean & spacious. Very safe area with security. Cleaners very friendly and left the room spotless every second day. The hotel supplies a big hairdryer in reception for the guests and also can rent a curler & hair straightener. Only down fall of this place is that there is no air con . Only a fan in the ceiling. This didn’t effect us as we came in April but may affect on hotter months during the summer.

Anton Riabov

Ants in the rooms. The hotel staff knows about it, but don't do much. First, they started to blame us for bringing food into the room, while the kitchen was part of their amenities. Then that we are living food leftovers all over the place (at that moment we spent only one night and didn't leave any leftovers). Then they said they would apply some gel against ants. When we returned there was no trace of any gel applied and ants still were there. Eventually, they moved us to another room and applied gel right in front of us. The ants still were there but just a few, compared to the first room where ants were everywhere including the bed and us during the night. The lady manager was rude, had no empathy, and referred to our nationality and country of origin stating that we don't have insects, which is absolute nonsense. In her words, it's OK to live when ants crawl on you when you sleep.

Ross Naylor

Perfect little spot in Playas, a real little gem. 10 minute walk to the strip (or 2 minutes if you hire an electric scooter) 30 second stroll to the beach. The rooms were nice and modern and surprisingly quiet given the location. The staff were pleasant and didn’t bother us at all throughout the stay. 12 of us stayed here on a stag do recently and spent most of the daytime around the pool listening to our own music and drinking beers with no complaints from staff, couldn’t ask for much better to be honest, definitely prefer a set up like this to a hotel. Would definitely stay again.

isnsme jsksje

My recent stay at Los Cardones Boutique Village in Las Americas turned into a nightmare due to the shocking behavior of the hotel manager, Joaquin. On our second day, when we encountered issues with our room, including a broken door that wouldn't open, Joaquin had the audacity to blame us for the problem. Rather than addressing the issue professionally, he chose to deflect responsibility and hurl accusations at us, creating a hostile and unwelcoming environment. Adding insult to injury, Joaquin's unprofessionalism reached a new low when he resorted to swearing at us and started accusing us of taking drugs, further demonstrating his complete lack of respect for guests. His behavior was utterly unacceptable and made our stay at Los Cardones Boutique Village an experience we would rather forget. Moreover, Joaquin's intimidating demeanor left us feeling scared to leave our hotel room, robbing us of the sense of security and comfort that should accompany any hotel stay. To top it off, Joaquin attempted to charge us 50 Euros in cash for the broken door, a fee we believe would have gone straight into his pocket, highlighting his unethical conduct. I strongly advise against staying at this hotel until they address the reprehensible behavior of their manager and prioritize guest satisfaction over baseless accusations, verbal abuse, fear-inducing behavior, and unethical charges.

Sofia

Positive points: beautiful place, very good breakfast, friendliness of the staff always ready to help. Negative points: despite the apparent cleanliness, we found cockroaches in the apartment which made us uncomfortable to continue in the accommodation. Some guests went against the rules to be in the pool, marking chairs with towels without being there, eating and drinking in the pool. Despite that, we enjoyed the experience overall.

Stu Owen

We had a great stay at Parque Santiago IV. The staff went above and beyond. The location is also perfect. Amazing pool. Very beautiful to look at. The resort is spotless. Our only gripe is that we had a very dated room. Lovely on site bar/restaurant. Our fellow travellers had a recently decorated and upgraded room. So there room was modern and had a washing machine/dryer and dishwasher amongst other things. Our room in comparison was very dated and lacked in these additional amenities.

Gergely Garamszegi

I recently stayed here in Tenerife, and it exceeded all expectations! The superior room with an ocean view was simply breathtaking, offering serene and beautiful sunsets. The staff were exceptionally friendly and attentive,. Highly recommend for anyone seeking a perfect blend of luxury and hospitality!

Katie Lewis

beautiful hotel. we had one of the apartments on the top floor and it was absolutely stunning, with a huge balcony overlooking the sea. food and drinks were superb and staff were welcoming. pool was salt water which i liked, just try not to get it on your hair! will definitely visit again. close proximity to golden mile.

Emma Hill

This has been my second stay here and I absolutely love this hotel! Quiet enough for you to relax but close enough to everything you need for convenience i.e shops, restaurants. When I first stayed here I was on the first floor which was a lovely studio with a massive balcony! Great for sunbathing! This time me and my partner had the garden studio which is a lovely room on the ground floor (ideal for disabled or anyone who needs a scooter or wheelchair as it is ramped) these rooms do not have a front door, you have to access them through the patio doors where you need to hold your key to the black lock which should flash green and then turn it right to unlock! Me and my partner did need help with this as we just thought the flash meant it was unlocked! And then turn opposite to lock! Hope anyone that stays here has a wonderful time! Will definitely return for a third time.

Julie Baltisberger

Very good location ; next to the beach, shops, restaurants and supermaket. The room was correct but not exceptional. The bathroom was big and fonctionnal. We were happy to have a fridge to keep our food and drinks fresh for the next days.