Holidays to Playa de las Americas

Amy Leah

I came here with my friend it was just the two of us and I had looked at some reviews before coming which made me really nervous as it did not sound good at all however when we got here everything was great, our room was a great size and the staff were lovely. We went all inclusive which I would say is worth it, the drinks aren’t anything special but they are enjoyable food is your typical buffet food which I can’t complain about. Staff were lovely and happy to help there’s lots of great places to go everything is pretty close to the hotel which is handy, taxis aren’t expensive and if you go out for food elsewhere there’s some lovely places. Great location and great for a nice chilled/party holiday with friends there were some families here but id say it’s less suitable for small kids as you do get the smell of weed every now and then but it is honestly a great hotel I would recommend and I would be fine staying here again. For a three star hotel I have no complaints!!

Selina Kelly

Great location, great staff, great service. Can’t fault the cleanliness or quality of food. As a single traveler (all inclusive) celebrating my 40th I can say this stay has exceeded my expectations. I was looked after very well and fully recommend. I would like to point out it wasn’t as loud or lively as I’d expected and I also didn’t encounter any bugs not even a single cockroach. I throughly enjoyed my stay with no complaints at all. Looking forward to returning in the near future. Thank you for your hospitality 😻🫶💋

Janice Chappell

My husband and I had a lovely week all inclusive. The bar staff were fab and accommodating with different cocktails. Food was basic and repetitive but well Presented. Pool areas were great. Be aware that the sun on main pool is probably on pool from 10 until 3pm. (In January) quite central to bars, restaurants, chemist and supermarkets. overall enjoyed the week. Thank you

Sarah Moody

Cockroach infested, all the staff are lovely except one women on reception with short grey hair who treated us horrible, we had to phone jet 2 to help us as we where a group of 3 sisters and one is disabled. We like to party but This is a party hotel but the rooms are so loud we luckily had a massive fan noise on our room that acted as white noise to block out the banging and shouting but it really is gross, We used the cups to catch the cockroaches but couldn’t catch them all we didn’t unpack anything until we got home in the garden to make sure we didn’t bring anything back. Apart from staff another good thing was the shower and the water pressure but we had to sleep/ not sleep because of the noise with the lights on so we could catch the cockroaches. After the 3rd day we got sick of taking photos of them but I’ll share a few. I wouldn’t like to stay here again, it’s just too many bugs man

Graham Dring

Now this place is far from perfect, however most of its faults are caused by the clientele. It is a decent place , pool and sun beds are good , rooms comfy and whilst not top notch they are fine with all you need . We were ai , breakfast good , lunch and diner a bit hit and miss but generally food was ok/ good . Ate out several evenings for a change . Beer was ok , coke was awful and the mrs purchased bottles of coke to go with her vodka , cocktails ok . Most staff miserable , entertainment man was a waste of time , did nothing to get people involved . Indoor barman funny and happy and love chucking ice and catching it in the cup behind his back ! Slept well beds comfy , disturbed only one night by drunken Scots but you get them anywhere , normally drunk and 🥵 sunburnt ! The old saying you get what you pay for , those who slate it really need to pay double and go somewhere better .

Luciane Priscila Perucelli Luz

We had a very pleasant stay! Highlights: The service provided by the staff was exceptional — everyone was friendly, helpful, and always smiling. The overall atmosphere felt warm and welcoming. Our room (080) was super spacious, with a huge bathroom and a fantastic shower — strong water pressure and plenty of hot water! The hotel itself is very large and well-kept, and we felt comfortable throughout our stay. Points to improve: The balcony door in room 080 doesn’t lock, which should be fixed for security. Parking is charged at €10 per night, it would be helpful to make that clear in advance. we really enjoyed our experience and would definitely recommend the hotel!

Simon Winn-Smith

Large bedroom, huge bathroom and really big living room! The balcony in my suite was wrap-around and had really pleasant views across the golf course. I enjoyed a lovely full body massage in the spa and then sat in the whirlpool and sauna afterwards. The spa experience was, on balance, very pleasant but I think someone forgot to turn the steam room on that day as it was cold. Slightly less positive would be my breakfast buffet experiences.. the hot food is not always super nicely-cooked and it was often cold when I got to it (and I had various breakfast times). If you're very careful with what you choose, however, you can really fill yourself with things you'll enjoy (if you're a versatile eater). The staff were generally quite professional and friendly but, common to Tenerife, there seemed to be an underlying resentment simmering below the surface in around half of the people I interacted with. It's hard to complain about that when the very problem is the people they are serving... us tourists that don't often speak Spanish! Lastly, the pools are lovely and warm - actually heated, not just for show! I enjoyed my stay at Gara Suites and would stay again. Just don't expect much at the buffet and wear something on your feet as the floors aren't especially clean...: manage your expectations of what is a relatively cheap hotel and you'll be happy.

Ros Houldsworth

We visit the Gara Suites at least once a year. Accommodation is fantastic. We like to be further out from the pubs and clubs and noise so this location, right in the middle of a golf course, is perfect for us. Town centre is easily walkable in 15/20 mins depending on direction (downhill mostly going in so therefore mostly uphill going back!) We always get a golf-view duplex apartment which has an upstairs with shower room and private balcony including very comfy loungers. The staff have always been lovely - many of them have been there since we started visiting 5 years ago, which isn’t something we often see when returning to previous locations. We usually go half board as we don’t need lunch but we went with our daughter, her husband and our granddaughter last year and for ease, took the full board plus option which was a huge money saver for those who like a drink with dinner but don’t want to go on a bender! Buffet breakfast is very good, we often have the fresh omelettes which are made to order and there’s a huge selection of hot and continental-style meats, cheeses and pastries too. Only complaint would be that the hot options at night are sometimes not very hot. They’re kept under heat lamps which don’t offer much heat! We’ll continue to go back as long as standards are this high.

The LMH Hill

The negative reviews are a little puzzling. It's me and my brother's last day here (just checked out). Hotel has been great. We had two Golf Course view rooms which were more like apartments they were so big! My balcony was excellent too. People are moaning about the location ... Why did you book this hotel in the first place then? 😂 That's not even a valid criticism as there are always taxis and scooters available outside reception. We never waited more than around 1 minute for a taxi. Pool is great. Entertainment was rubbish but you have loads of nightlife and entertainment options in town. Breakfast was good. I've definitely had worse. Missing nice continental options like croissants and muffins but had great cooked options. Staff were nice enough. No issues with them. HOWEVER. You've probably noticed some 1 star reviews of people claiming a faux maintenance man robbed their rooms. This is true. As soon as we checked in, one such man knocked on my brother's door and claimed the door lock wasn't working and he needed to fix it. There was nothing wrong with it. I assume he was the same thief who robbed the previous reviewers. We knew what he was up to and told him to do one. Had no issues since. Knocked a star off this review as security needs to get it together and do something about this guy...

Peter

We absolutely loved this hotel! Initially, we were a bit concerned after reading some of the reviews, but after staying here, we genuinely can’t understand the complaints. It’s a beautiful and affordable hotel, and we have nothing but positive things to say. The staff we interacted with were incredibly friendly and welcoming. Our room was huge, with a stunning view that made our stay even more special. The location is great—about a 15-minute walk to the Strip or a quick and inexpensive taxi ride (around €5), which we found very convenient. Some people are simply hard to please, which likely explains the negative reviews, but for us, this was an amazing deal. We paid just £400 for 5 days for first week in Feb, including flights with Jet2 and breakfast, which we think is incredible value. We would definitely return!

Jonathan Back

Superb service, they were super willing to help book excursions and other activities. Easy to get in touch with using whatsapp and the reception. We had problems with lights in our room, but the personnel fixed it. Room was otherwise good, but super bright bed lights, lighting was overall poorly planned. The bathroom was charming. The balcony had a nice view. Breakfast was superb, but the food court was poorly planned, and very chaotic when people were rushing through a small bottle neck. We also didn't notice until day two that there were coffee makers back in the room. Up to 10 people were sometimes in line to the coffee machines, which we thought was the only place to get coffee at (and I assume most other people also do). But breakfast overall had a wide variety of everything, good stuff. Location couldn't have been better. Maybe not the place to go if you want to have a quiet moment at the pool

Martin Rigg

Typical large Spanish seafront hotel - ageing but functional, and in a prime location on the main strip close to one of the best beaches. Well designed - every room has a balcony with pool or sea view and most get sun all day. Bedrooms are set towards the quieter back end of the hotel. Our room was basic but clean, with what looked like a recently re-fitted kitchen area, complete with brand new filter coffee machine, which we loved because we have one at home. Also the shower was hot and powerful with free hand wash and shower gel provided. We didn't eat at the hotel but they lay on breakfast and dinner and had lunch offers, such as a free drink with a serving of paella. There is a large and sunny outdoor seating area for diners. Didn't use the pool as preferred going into the sea, which was warm with big waves. But we used the sunbeds around the pool and they are very strict in not letting anyone put towels down until they have completed jet washing the paving at 9 am. You don't need to be there bang on 9 but beds around the pool were generally all taken by about 9:10. The whole outdoor area is massive so you will find a sunbed somewhere whatever time of day. There is a very good little supermarket connected to the lobby where you can buy beer on tap, freshly brewed coffee, toasties, croissants, fresh milk, bread, juice, fruit, canned beer and soda, crisps, etc etc. Basically you don't need to leave the hotel but there are lots of restaurants nearby. Fresh sea bass and paella at Restaurant Mayte were very good, and Pipo does excellent tapas. There is also a launderette a short walk from the hotel and you will find bars close to the beach selling beer for €1.50 a pint. My only real criticism is the mattresses were very very hard. It was more like sleeping on the base of a divan bed but we got through it. Overall this is a clean and well-run hotel and you will have a good time here so long as you don't arrive expecting to find luxury.

Hazel Metcalfe

Great find for location right on front so easy walk both directions, but stop few mins up hill, rooms are very dated with old furniture sofa was broken beds seen better days, view was amazing, pool was nice but prefer beach 2 hot tubs but one was broken 😞 staff were all lovely helpful and friendly especially as we had some rather noisy neighbours but was very quickly sorted by security. Breakfast good lots of choice with fresh fruit, hot breakfast could have been hotter, code machine always a long queue. Yes I would stay again as its perfect location.

Lynda Mary

Hotel is generally tired and dated. Room had a lovely view over the sea. Perfect! Very loud music from the pubs around but personally I didn’t mind that. The pool is great but the entertainment was horrendous and extremely LOUD ALL DAY!! Decided that the beach was a better option for the rest of the week. (Unbelievably we could still hear the music and 18-30 style entertainment from the beach!) the management couldn’t really care less about my complaints. Our room was cleaned once in our whole week and bins emptied every other day at best. Maybe leave a mop and broom in the room so that we can clean up ourselves.

Tiaa Marie

Unsanitary, outdated, dusty, & smelly wrenk bathroom. Don’t bother pay for half board as dinner doesn’t include beverages which I’ve never heard or seen in my life! If you pay for dinner, you can eat as much low budget cheap food as you like but you have to pay for drinks which is ridiculous!! I ended up having to go out and eat at restaurants outside of the hotel which caused me to spend more money than intending to because the dinner buffet is a joke🤮. Breakfast was good as it included beverages at no extra cost. The staff members were friendly and helpful. The location is great as it’s a couple minutes walk to everything. This hotel just needs updating, deep cleaning and to majorly improve the dinner buffet offer and everything will be sweet!

Maureen Coverdale

Not quite sure how to rate the hotel as it has really good points and really bad points. On arrival it’s well presented and smells lovely and clean. Receptionist was nice and polite , we had to wait 2.30 hours for our room but we were given our wrist bands so we could use the facilities straight away. The food and the staff in the restaurant and bars are excellent. It’s very central to the town and close to the beach and shops. Once we got the key to our room we were on the top floor end room which again seemed nice and clean, however, bizarrely, the bedroom is on the corridor with windows and no blinds, yes there are shutters on the outside that are fixed half open, therefore the light from the corridor keeps the bedroom bright. Now if you’re like me and can’t sleep in a well lit bedroom, ask for one in the middle of the corridor. We slept on the sofa bed as it was darker in the main room. Next day after arriving no cleaning done. Second day after asking, clean towels left. Third day, clean towels left, Fourth day full clean. We were only there 5 days. On the second day, the shower dispenser fell off the wall, we reported it, next day a slip was put under the door to ask if we were happy with the work done, nobody had been to fix it, was still on the floor when we checked out. The older male receptionist is very rude and dismissive. Not approachable and would avoided eye contact as long as he could and was abrupt and unfriendly. And to top the is it is it not we had cockroaches in the bathroom so would definitely not return or recommend it to anyone.

andrew hellawell

Just leaving now so thought has I'm sat in the airport depressed having to leave this beautiful country I would write a review. Firstly I will start by saying don't go on people's reviews mostly negative these apartments are really nice clean the food is amazing value all breakfast dinner and tea can't fault it the staff equally amazing the main pools by the outside bar are very cold but that's for me isn't an issue because if you go to the back of the apartments there is a lovely pool with a man made waterfall. So go and enjoy it we did will be booking again for next year.

A MC

This hotel is not what it used to be years ago. We only booked it this time as we've been staying here 7y ago and we had a nice experience. When we arrived we were nicely welcome by a receptionist. We received our key (staying at the self-catering apartments, we did upgrade to all inclusive) and when I went to leave our luggage the room was full of small flies. The receptionist did not care and changed her attitude when we complained and she said no other rooms were available and that I have to return next day (it was Sunday). My kids were frightened to sleep there and it was disgusting, the bathroom was filthy and uncleaned. The next morning another receptionist was there (a lovely blonde lady) who helped us change to room. How come no room was available until next morning I don't understand?!? We have stayed at many hotels before and we are well traveled but I've never experienced anything like this and we will not stay here again. At the bar you have to pay €1 for a plastic glass in order to get your drink, the water is cold and no heated pool available as they advertise. You have to go early morning and leave a towel on the sunbeds otherwise no sunbeds are available. The staff is very busy cleaning the outdoor areas but not the rooms and the management does not give a crap. Unfortunately I cannot add any pictures as I would! I don't get how people are giving 4-5 stars as all 1 star reviews are complaining about the same thing. First time ever I really wanted our holiday to finish quick so I could return home!

Adrian Toana

We just returned here last weekend. I was being chased today by two members of staff for taking a cup of coffee outside the restaurant to have a cigarette. Been told I need to pay for a cup at the bar if I want to drink my coffee outside,no disposable cups available and the bar is closed until 10:00am. Figure this out! If you want to stay outside and smoke is a £3 deposit for the ashtray. You pay for the all inclusive however they charge £2.50 for a bottle of water. some of the bar staff & reception are brilliant. Sue, Alina and the early shift on reception Location is good but the hotel is not what it used to be....

Jennifer Gallagher

Brilliant location! Can get a bus directly to the hotel! Only approx 25mins. Location approx. 15min walk to beach and nightlife, but a little away so you don’t get too much noise! Can’t fault the food- something for every sort of diet! The staff are all very friendly, pools could do with a little warmth but I had a great time with my friends

Sharon Boyd

Here at the moment, in block B, floor 10 facing the sea, noise from karaoke across the road until 11.30pm but it's grand and good songs. Silent after that. Great night's sleep. Room lovely, very clean, beds made and cleaned daily. Whole place is spotless, ok carpets a bit stained but that doesn't affect holiday. We are all inclusive and food is amazing, huge variety. Food available from 7.00am until 9.15pm. Pool area and snack bar is great. Staff are very friendly and helpful. Little supermarket attached, as well as a great hairdressers/beauty salon, which I would recommend. Highlights, cut and blow dry is less than half the price of that in Ireland. Situated right on the beach and walk way. Would highly recommend this place and would return.

Mallaika viswanath

UNSAFE and UNHYGIENIC. My friend and I are two young women who were travelling alone and decided to book here under the impression it is a 4 star hotel. It is clearly not up to that standard at all. We were awoken in the middle of the night by strange men from the adjoining room who had drunkenly entered ours. Although we had checked earlier to ensure the side door was locked, it has been unlocked and left open by the housekeeping staff enabling them to enter our room. We managed to chase them out but could hear them talking about trying to re enter our room and we felt very unsafe especially as the front door to our hotel room didn’t latch properly so we ended up having to change rooms in the middle of the night which was terrifying and inconvenient. We also saw cockroaches crawling over the plates at the buffet in the restaurant. The night concierge was kind and quickly changed our room but when we spoke to customer services in the morning she was unhelpful and kept telling us we should’ve made sure to latch the adjoining entrance door. She refused to give us a partial refund or cancel the rest of our stay and we just got a drinks voucher instead which was of no use to us after the awful experience we had. Furthermore the whole hotel is very dated and dirty, and you cannot sleep at night as there is no soundproofing. We could clear hear the loud music of the clubs as if we were outside and we could hear our neighbours talking, and doing other things in the night as clearly as if they were in the room with us. Not only did we feel unable to rest but we also felt on edge and unsafe the whole time. I highly suggest you look elsewhere for your stay, especially for the prices this hotel charges.

Gualter Semedo

I recently stayed at Sol Tenerife, and my experience was a mix of positives and negatives. Positives: The breakfast was excellent, offering a wide variety of options, fresh ingredients, and good quality food. It was definitely one of the highlights of the stay. The pools were well-maintained and enjoyable, providing a nice spot to relax during the day. The staff, especially those working during breakfast, were friendly, attentive, and always ready to help, which made the mornings even more pleasant. Negatives: One of the biggest downsides was the noise from the nearby bars, which made it difficult to get a good night’s sleep. The loud music and party atmosphere continued late into the night. The noise inside the hotel was also an issue. People—possibly not even guests—were knocking on doors, shouting in the corridors, and generally causing disturbances, which was frustrating. The rooms and bathrooms felt old and in need of renovation. While they were functional, the outdated decor and worn-out facilities took away from the overall comfort. Overall, Sol Tenerife has some great aspects, particularly when it comes to breakfast, pools, and staff. However, the noise levels and the condition of the rooms make it less ideal for those looking for a peaceful and comfortable stay. If you're a light sleeper, this might not be the best choice.

Chris

Noisy, Poorly Maintained & Not 4-Star Standard. Booked Sol Tenerife based on positive reviews and 4-star rating, but the reality is far from what’s advertised. - Room door didn’t lock securely. - Internal doors patched up from previous damage. - Only one unsecured plug socket. - Mould visible in the bathroom. - Air conditioning broken. - Paper-thin walls. The hotel is full of stag and hen parties, with very high noise levels and music blasting until 5am, making sleep impossible. You are provided with a plastic token to exchange for a plastic cup, you must take this cup with you every time you want a drink, if you loose the cup you'll be charged. Iron avaliable at reception for €20 deposit for 1hour max. If you're late you lose the money. We asked to move rooms within 10 minutes of arrival due to the poor condition and excessive noise. Reception refused, stating they wouldn’t move us even if other rooms were available, as alternatives were “higher cost.” After just one night of a six-night stay, we checked out early, fully aware we’d receive no refund. But the condition of the hotel simply wasn’t worth ruining the holiday. No questions were asked by reception as to why we were leaving so soon, suggesting either it’s a common occurrence or the staff simply don’t care. We booked alternative accommodation at our own extra cost. This is not the standard expected from a 4-star hotel. 1 star hostel at best. Would not recommend to anyone looking for a restful or quality stay.

Jonathan Cochrane

WORST NIGHTS SLEEP MONEY CAN BUY! If you enjoy a good night's sleep do not come here. As much as I appreciate the hotel can't control noise levels in the area they could at least make this apprent in marketing or try and sound proof the rooms. The noise is unbearable from the local bars and clubs. This hotel is only suitable if you enjoy going out at 11 pm, getting off your face on booze and coming in at 6 am in the morning, or are profoundly deaf. The only hours it is quiet is 8am until midday. The hotel will tell everybody that it's the vibrant area, but I don't think wearing earplugs every night and still hearing thumping bass from nearby bars and getting no sleep fun. Surely a fundamental point of a hotel is somewhere to sleep at NIGHT?! Just a warning do your local research as I clearly didn't. The hotel is in serious need of a refurbishment as it's very dated. Apart from that the staff were very friendly and helpful and the breakfast wasn't bad at all. But never again...

Muk Nara

We spent a week at this well located hotel next to the beach. The hotel rooms were very comfortable, buffet and bars were great. Staff very helpful. The animation team was excellent, The activities where really well run and the team where always smiling and funny, My young daughter really enjoyed the kids club. In short we had a wonderful time and planning to come again soon

Carole M

Had a great fortnight here. Lovely hotel with lots of plants to make it feel cool and relaxing. The pools and spa are lovely and there are plenty of sunbeds and chairs to relax on. The gym equipment in the spa could use a bit of maintenance but it was usable. The food was varied with themed nights from different countries and plentiful. The evening entertainment was fun, some acts better than others. The hotel is centrally located and near to the seafront which is great for a cocktail while watching the sunset or beer and sports bars, whichever is your thing. Reading earlier reviews I was a little worried about noisy nights from nightclubs but we were there in early March and didn't have a problem with nightime noise. It may be a different story in the summer though as you are close to a nightclub. The staff were friendly and helpful. We will return again soon.

Malc Walstow

Very nice and comfortable hotel. Food does get repetitive and some ingredients are cheap. Fruit doesn't look best quality. Meat is mainly chicken. Very strange breakfast ingredients. Green beans...ratatouille..chips...roast potatoes...but that said they cater to several nationalities and you can make a half decent meal. The drinks waiters are very efficient. Pool areas are fab with loads of beds. Would definitely ho back here

Hannah Robson

We have had a fab stay at the hotel. The hotel is clean and modern. The drinks were varied and branded spirits. The food was good with being able to find something for all the family. The best part of the hotel is the entertainment! The kids have been fully catered for and loved the different shows. The shows as an adult were amazing, funny and had us sat at our seats all night. Would definitely recommend Hotel Gala!

Jennifer Ho

The good points: Large family room with outdoor seating area. Large swimming pool with crystal clear water. Shops and restaurants across roads. Close to Veronica Strip. The okay points : The food in the buffet is fine, nothing special about it. Free drinks only available at breakfast only and afterward the drinks cost money. We are on half board that why the drinks cost money after breakfast. The bad points: The tv in our room is small. The gym is hot and there's no air con. The gym shut too early, people can't use the gym when the temperature is cooler. The indoor pool cost money .

Sue Allen

We found this hotel last year and the whole experience was fab so we booked again this year. It’s an adults only (big plus for us) and it’s small enough so you get to know the staff. Another plus for me was the pink fizz they serve (included on all inclusive) it’s absolutely fabulous. We decided to book a bigger room this time and it was much better as it has a lounge and 2 balconies. The food is very nice too. Loads of fresh salads available every day. Excellent choices. The animation team are brilliant they make sure you have a great holiday. They are Tamas, Diego & Manuel. 5⭐️ entertainment. They play games through the day and have shows on in the evening. We had such a good time again so we will be back. Top tip- Don’t bother with the coach transfer just get in a taxi it’s only 30euros. The coach took 1 1/2 hours and stopped at every hotel.

Shannon Layton

Third time back at Ole Tropical and it’s always amazing. The entertainment is so much fun from Manuel, Tamas and Diego. Everyday is a laugh and I will be a regular from now on! The food is the best all inclusive I’ve ever tasted and the drinks are really good too. We never struggle to find something nice to eat or drink! The bar staff and waiters are also so lovely and friendly. The hotel is so clean and accommodating, we can’t fault it at all. 100% my favourite in Tenerife!!

Roxanne Marshall

Great experience at this hotel - rooms are clean with service everyday and wide selection of food plus the all inclusive drinks range is really good. The staff are second to none - extremely friendly and have made the stay very enjoyable. Would definitely recommend and return. Credit to Diego, Tamas, Pavel, Vicky - thanks guys!

Linda Wilcox

This hotel is worthy of the 4* rating in my opinion. The rooms were very clean and had everything you need for an all inclusive holiday, fridge, hairdryer, toiletries, safe, hangers and clean fresh towels. The beds were very comfortable too. The food was amazing along with the drinks which were available all day. The pool was heated which was a bonus early in the year and finally the location is perfect for shopping, bars and restaurants.

Lina Viršilaitė

It is easy to get to from the airport, bus stop 32/34 bus number 40 (green bus), leaves right in front of the hotel, ticket price €3.70, you can pay by card and cash. Ole Tropical hotel registration takes a maximum of 10 minutes, only if you arrive early you may have to wait for a room, but there is an opportunity to put your luggage in a specially designated room. We arrived for 5 days with everything included, the food selection is large for all tastes, the rooms are tidy thanks to the staff and of course the program hosts Diego, Manuel and Tamas are simply great, they entertain and talk to everyone, they always invite you to participate in the program. Just great guys. And if your departure is late, you can extend your time at the hotel for €20 per person.

Maxine

We have just got back from our stay at Gran Oasis for 5 nights all inclusive, and it was incredible from start to finish! The staff were all so lovely and friendly, but there were two staff members who really stood out for us, the lady who takes your table number at dinner (didn't catch her name) and Miguel, the bartender. They are a major credit to the team! The rooms are beautiful, very clean and plenty of space. The pools and outside areas were great, lovely scenery, plenty of sun beds, and very tidy. The food and drink were always delicious with plenty of choice! It is a little out of the way to the beach and located up a hill, we walked the first day and this was fine for us but older people or people with mobility issues may find it a bit difficult. Taxis are available from reception, which cost us about 8 euros to the beach. There are a lot of steps in the resort, and our room was quite high up. Again, this was fine for us, but it may impact others. It was my husbands birthday while we were there and he received a gift and they sang happy birthday and brought a cake for him without us even mentioning about his birthday. It was so lovely, and everyone really went above and beyond! Overall, it was an absolutely incredible experience and I will recommend to family and friends! We will definitely be back as we were so gutted to leave! Thank you everyone for making this a holiday we will never forget 🥰

Chloe McKenna

Where do I even begin. This hotel went above and beyond for me and my boyfriend when we stayed. This holiday was booked for a birthday celebration for the pair of us. From the day we arrived to the day we left the service was nothing but excellent, you should be proud of yourselves. They surprised us with cake and singing happy birthday during the even meal, was shocked to say the least. We also got given envelopes that gave us a surprise which we enjoyed. The staff are so lovely and accommodates us and our needs. Always there to be help and very friendly. The rooms were perfect and very clean, beds were very comfortable. However, one thing to note if you have thick hair bring your own hairdryer, took me 40 minutes to an hour each night to dry my hair. Would 10/10 recommend to anyone, cannot fault anything. Very happy indeed

xdrseasons

Just spent a week there all inclusive and really enjoyed the stay. Grounds are clean, pools are great as are the staff. Foods got plenty of variety and always kept topped up. Situated top of the hill with nice views from the room, bit of trek to the town but the exercise did me good. Plenty of bars and restaurants locally. Only gripe with the place was the ready made cocktails which were almost alcohol free

Inga Ved

I was there one week ago. I was very disappointed with my stay at this hotel. Even though the grounds are beautiful and well-kept, and the two-story rooms with kitchens are spacious, many problems made my stay unpleasant. Room: The inside stairs were steep and made of stone, which felt unsafe, especially for kids or older people. Also, I saw two cockroaches in the bathroom, which is unacceptable for any hotel. Staff: The service was not good. The staff were unfriendly and slow to help with issues. Checking in took a long time, and I had to wait a lot before getting my room key. Restaurant: This was the worst part of my stay. The restaurant’s ventilation didn’t work well, so there was always a burnt oil smell, which ruined my appetite. Plus, after eating there, my clothes and hair smelled like old burnt oil until I showered and changed. The food quality was bad: I saw rotten fruits and apples with stickers still on them, making me question their cleaning and hygiene. The food tasted so bad that I had heartburn during my whole stay—something I never had before or after. Spa: In addition to the issues I previously mentioned, I decided to try the hotel’s spa service called “myofascial head and neck massage.” However, instead of the expected therapeutic effect, they just lightly scratched my head, and the pain didn’t decrease at all. It seems the woman performing the massage doesn’t know what fascia is. Using terms they don’t understand misleads guests and is deceitful. This service was a waste of money. Overall, I was happy to leave and will never return to this hotel. I don’t recommend staying here.

Aoife Mcloughlin

We spent 4 nights in Gran Oasis and it had everything we needed. The location is a 25 min walk from the main area of Las Americas. It's a nice walk however the walk back to the hotel is very steep. Taxis cost between €7 and €9. The kids water park is small but excellent, we were there in low season and our son had the place to himself. The lifeguard,Marina was such a lovely lady and encouraged our son to join in with everything. We found all staff great in the hotel. Our room was two levels with plenty of space and very clean. We did B&B and found this perfect for us, plenty of options at breakfast. The pools are heated and there was absolutely no shortage of sun beds however I can imagine during high season it's quite busy. We didn't attend any of the shows however from what we saw, they appeared to be very entertaining. There was a mix of families and groups at the resort which was a nice atmosphere.

Stephen Fitzpatrick

Gorgeous hotel after the refurbishment. We stayed for 5 nights in the suite as we needed the extra space for our young baby. When we arrived after a long day of travel, the room was already set up with the cot and extra little things like a teddy for our baby. They also have a fantastic splash pool for the young kids and babies. Drinks at the bar are very reasonably priced and the food was nice too. The location will not be beaten. We changed our flights to stay an extra day but we had to move rooms as they were booked out of suites. The double room was also really nice but we were a little short for space but only because we had a child. If we travelled as a couple, the size was good. We will be back

Gianluca Figini

We spent a few days at this hotel with our 7-month-old baby and had an amazing time! The rooms are clean, the beds are super comfortable, and we slept wonderfully. Breakfast is excellent, with plenty of options and freshly prepared dishes, and dinner is just as good—everything was delicious! The direct access to the beach is incredibly convenient, a real plus. If we had to point out a small detail, we would have preferred the pool water to be a bit warmer, but that’s just a personal preference. If we come back to this area, this will definitely be our go-to place!

Janet

We booked 4 nights bed and breakfast at the Mediterranean Palace in February half term because their sister hotel, Cleopatra Palace, was due to be closed this year for refurbishment. As we found out on arrival, they have decided not to close Cleopatra Palace after all but, with 4 of our group in their 20’s, Mediterranean Palace possibly suited us better anyway. There were 6 of us in 3 rooms - my husband and I, our adult children and their partners - and our rooms were on the second floor with pool view. We have absolutely nothing negative to say about this beautiful hotel at all. The choice at breakfast was first class, we only had a short queue on one morning which didn’t bother us. Every single member of staff was helpful and friendly, the rooms are lovely and modern with great rainforest showers, the pool area is great and we had no problem getting 6 beds in the sun each day. The drinks prices in the pool bar were comparable with outside bars which was good. We ate out at Friends Restaurant, the Hard Rock Cafe, and 2 local pizza restaurants away from the main strip. We would highly recommend this lovely hotel as it is in a perfect location right on the beach near shops and cafes and we all had an amazing 4 nights there.

Paul Burns

Just spent a week here with my wife and 2 teenagers, absolutely loved the hotel. The staff were amazing and went out of their way to help with everything, drinks and food all amazing and really well priced. Breakfast really busy but if you're there before 9 it's not an issue. The place was spotlessly clean, pool was a good size. Only one tiny gripe was no usb sockets in room, but we always travel with adapter so didn't affect us really. Would definitely return!

Gerry O'Mara

We have stayed here a few times in the past & we returned here for the first time since the refurbishment. It is amazing! The rooms are lovely (pool view double). Bright, stylish and very comfy. The hotel areas and pool are all spotless and bright and the new dining room is well laid out. The staff, food & amenities have maintained their very high standard and you could not feel more welcomed. We had dinner at Diablo (on site restaurant) one night and it was unbelievable. Service was perfect and the food was fantastic, portions too big though! We will be back very soon!

Carl Charlesworth

Very good hotel with very good quality all-inclusive food. Coffee shop for afternoon tea and cake is excellent. The pool snack bar also has a decent food offering or the main restaurant. The desert options are also good, including chocolate fountain. All the staff are polite, friendly and helpful and a credit to the hotel. Animation team has plenty of events on and do a great job. They have a dartboard up and four person fuzzball always available. Just take your own darts and app for scoring. The branded drinks was a very nice surprise on tge All inclusive and we didn't have any problems getting sun loungers and there are plenty of different areas outside to enjoy your break. Probably not the cheapest hotel in the area but great location including direct access to a large sandy beach so nothing not to like. I would definitely recommend this hotel.

Harj Mehat

Rooms are clean and a good location. check in was OK, friendly reception staff. However, I didn't expect to pay deposit for safe. no free coffee or tea in room. You get charged every time you want to swap pool towels over. Room did have an odd smell when you first walk in. They don't replace water in room. Wifi for guest and visitors both very slow.. so even the tv often starts glitching. it would be easier if they just charged the extra bits onto the card if not returned rather silly bits of paper receipts. Other facilities appear to be fine

Marek Lew

We stayed for 7 nights, and overall, it was pretty good with a couple of downsides... here we go. On arrival, a security guard gave us a buzzer and said, "Sit & wait" ... so we did... 35 mins later we got buzzed... what the guy should have said was check in is very busy ìso please wait in the bar area (and soft drinks provided)way better customer service .. The hotel do need more staff at peak times on checking in. That said , Domingo on check-in was great and processed without delay. Bedroom was clean but dated and showing signs of wear but everything worked. Choice of 3 pillows was a nice touch. Buffet breakfast, lunch & dinner choice was good with a few choices changing daily. Pool area was fine but we did find the sunbeds quite uncomfortable... Location is great, right on the front with easy access to promenade. Overall a good holiday.

Oana Violeta

I’ve been recently to this hotel with my 4 years little girl.Very disappointed When we arrived our room was not ready and not to much information been offered,not even where our room been located.The floor in our bedroom was not cleaned properly (hair and small pieces of paper on the floor). But very disappointed was the staff. Reception team very rude apart of Antonella, they are answering to the questions in an unprofessional way, expecting you to know the answers already. Bar and restaurant team treated us like we are drinking and eating for free not paying a lots of money for a hotel which is not worth it. Even if we’ve been all inclusive at lunch and dinner with received just one drink ( and if you wanted more the staff was pretending that they are not seeing us) The only helpful and friendly person was Natasha from pool bar. The last day been the cherry on the top.I asked reception for a late checkout (i was more than happy to pay for this) and they said to me that are full booked but when I checked to website I can see that they still have availability. They offered us a shower room which even was not ready in time plus hot water was not working on shower and I needed to take a cold shower and I washed my daughter by the sink. I asked if we can go for lunch and they said no.I’ve been to many hotels before but always they left us for lunch if we have a late flight. And after they pass me from restaurant to reception and after go back just to pay for our lunch. The only good thing it’s the location of the hotel.

David Forster

In a very noisy area. If you are on the wrong side of the hotel, you get late night/ early morning noise. Also, you get drowned by the smells from an adjacent Indian restaurant. Not what you on your balcony in the morning. Plus, the night staff smoked on the fire escape next to our balcony. The junior suite we had was cramped. There is no storage space of any use for more than 3 days. The breakfast and dinner were like a scrum. The evening food was bad. Eat out. I will never stay in an H10 in Tenerife again. Other hotels are much better. This is a cashless hotel. So the staff are overworked and miserable. And have no incentive. We felt very sorry for them. Reception greeting is dreadful. Mainly because they are understaffed. But to be told, " you were obviously not listening, the first time I told you..." is unacceptable. Enough said.

Scooty Man

A really good place to base your holiday from. Not too far from the airport, a twenty minute transfer and a €6-8 taxi ride to the nightlife if you like all that jazz. The apartment is clean and tidy. When we go away, we are not so interested in the pool and facilities as we travel out every day however, this place has it all. If you like sitting by the pool in the sun with a cold beer or glass of wine, you will not be disappointed. We read some reviews saying this and that about it being ‘tired’ or dirty but we don’t agree. It’s a basic three star apartment with good facilities. Room service comes every other day although we asked just for a bin bag and fresh towels. There is a supermarket a short walk away (10-15 minutes) within a nice shopping centre complex. If you hire a car there is on street parking outside the complex. You can hire a key to operate the safe so your things are secure too. This place is quiet but we preferred that. Everyone is friendly and helpful. We had a small problem with a door not opening and maintenance was there in just ten minutes! All in all we can report a very positive experience. If you set realistic expectations then you won’t be disappointed.

Joanne Burley

This is our second year in a row coming to Granada Apartments. We absolutely love how clean and friendly the staff are. The food on-site is reasonably priced, the poolside is cleaned every morning. We went to a really posh 5-star hotel in October, and the poolside was not cleaned for the full two weeks we were there. I just love how clean this place is, considering it's 3-star. Amazing view! Rooms are dated but clean and livable. We will be going back yearly. Oh, and the massage by the pool was amazing—the best I've ever had and very cheap for what you get. The atmosphere is so relaxing.

Cameron Macpherson

Lovely hotel and room and spotlessly clean. Frequent maid service and more than we needed. Pool bar was open from 8AM till about 8.30PM. English breakfast (two sizes) along with burgers, pizza, pasta, steak, pork, chips etc all freshly made to order. Three pools available. Nearest supermarket, a very good one, is about 10 minutes walk away. Had to pay 2.90 euros per day for the WiFi and for each device which we didn't expect but we didn't properly research this factor. The hotel is probably a 20-30 minutes' walk to the seafront but it is downhill. Therefore, coming back is uphill and pretty steep. Those with mobility difficulties or other health problems will definitely struggle. Most days we got a taxi back from the seafront and it was never more than 10 euros. Again, our fault as we did not research location enough. We did have a lovely time with very nice weather.

Grace Lee

The staff, including the maintenance guys, are so friendly and helpful, nothing is too much trouble - the shop was closed and reception gave me plasters for a blister! The hotel is a bit out of the way, a taxi is on average €6 to €8 depending on distance.. reception can ring it for you, and they arrive at the front of the hotel in minutes.

Jim Robinson

In general the accommodation is fair. However we have had water supply issues sinse we got here and was only resolved after 6 days of complaints, well hopefully! The staff are all very friendly and the food and drinks are good and reasonably priced. There is nothing immediately around the hotel and a bloody hard walk back from the main resort and the beach should you choose to. The hotel does provide a limited courtesy bus to the beach and back but to be honest you will probably be reliant on taxis for your stay unless you want to stay by the pool which is freezing!

Nver Abgaryan

I recently stayed at Hotel Zentral Center, and unfortunately, it did not live up to its 4-star rating. The only real advantage of this hotel is its good location, which is convenient for exploring the area. However, the rest of the experience was disappointing. The furniture is very old, making the rooms feel outdated. The breakfast was poor, lacking variety and quality. The Wi-Fi was terrible, barely functional throughout my stay. Additionally, the parking under the hotel is not free, which was not clearly mentioned beforehand. Another frustrating aspect was the constant deposit requests—even for an iron that seemed to be from the 19th century, they asked for a €20 deposit. This felt unnecessary and unwelcoming. Overall, this hotel is far from what you would expect from a 4-star establishment. With some serious renovations and better service, it could improve, but in its current state, I wouldn’t recommend it.

Nicholas Bianconi

The room was quite good, spacious and with everything you need for a standard stay in an hotel. Two things you may want to know about the room is the missing terrace and the few shower gel and shampoo doses available. The restaurant was ok, nothing special, not a 4 stars level, maybe a 2/3 stars level, if you don’t have a lot of expectations about the food you can enjoy the dinner and breakfast. The best part of the dinner is the live grill of fish and meat, great quality and friendly chef. The worst part about the dinner for me was the lack of cooked vegetables, you can craft your own salad with fresh ingredients but there were too few cooked vegetables, the few cooked vegetables present are a mix of frozen vegetables and legumes with little flavour. Finally the value for money was good, don’t expect a 4 stars level in anything, you are paying a price for a 2/3 stars level and you will get that even if the hotel offers services that let them receive 4 stars.

Rob Morley

Hotel is ok. Good location, reasonably clean, but definitely not 4 star. It's probably a 2, 3 at best. Check in and out was ok, no drama. There is no bar! Well they have a coffee machine and sell cans of beer at reception so they called that a bar. Rooftop pool is ok, hotel was quiet so available sun beds but it's not massive! There is a drinks machine and toilet (not clean, no loo roll) but again NO bar.

Leah Langmead

Rooms were clean and had all of the essential amenities you need, like towels, hair dryer, shampoo, conditioner etc. cleaners were also very nice. The people who worked on reception were very happy to help and were good with helping us book airport transfers and good with our check in, as well as sorting late check out. Roof top Pool could do with a little refurbishing as it was a little outdated and some tiles were missing in it but was over all okay. Location was absolutely amazing, we were right in the middle of everything we needed, restaurants all around us, a short walk to the Veronica’s strip, very close to the beach and around a 25 minute walk to Siam park, bus stops straight outside and only around 15 minute taxi to the airport. I would definitely stay again, was really good for the price we paid as it was not on the expensive side at all

Grace Hegarty

This place must of been a 4 star back in 2001😂😂 Room absolutely stank of smoke, and as non smokers this was horrible. Our blinds didn’t work, our tv didn’t work, our aircon didn’t work and neither did our fridge. No balcony whatever, the pool was absolutely tiny. Place needs a re-dating, very old school unfortunately

Bethany Eastwood

We had a 10 day stay here from the 15th of October to the 25th and we had a lovely time. I was with my daughter (4 months and partner) All staff are extremely lovely and polite - reception staff, maids, and all lifeguards. The lifeguards are very vigilant and extremely helpful. They do ensure no-one is disturbing others by splashing / being nosey in the pool but they do use discretion! For example if people are being loud and having fun they let them carry on but if people are being a nuisance etc they will ask them to tone it down. Rooms were basic but very clean. WiFi was excellent for me at all times. They even provided us with a travel cot (I emailed in advance to confirm) Ten minute walk max to the beach. 24 hr shop next door. Would definitely visit again. Areas for improvement: bathrooms could do with a refresh of grout etc but very clean. Air con would be nice but we made do with the fan. There is a sun terrace on the top of the hotel (7th floor) with lovely views

Silviu Voineagu

Very clean everywhere and the personnel wonderful. Not so far from the beach. Just need a deep upgrade like, furniture, TV's Chanells, the kitchen. The WiFi is for free but has a poor and slow connection. Whit a few solar panels can be worm up the water in the pool. The pool showers not working. The lights in the apartment is poor. Across the wall you can hear your neighbours especially in the night.

William Brown

Had a great time here. Excellent value with a package for two at £600 including flights with Jet2. Possibly this cheap because of covid. Just a few mins walk to the beach. The building was quite old but our room had new sink, loo, and kitchen stuff. Cleaning was excellent. Pool was nice. In summary, recommended but don't expect a wow factor.

Jonathan Cooper

Cheap self catering apartments, cleaners come and change your linen and the staff are great. Pool is busy but there is space. 5 mins from the beach.

Catherine White

The hotel itself is not that bad, but the service could be much better. For example the English speaking staff and internet for free ! How is it possible that in 21st century you have to pay around 24 for 3 days of using internet?

paul johnson

A good clean apartment hotel with a nice pool that gets the sun most of the day. There are several traditional Spanish restaurants in the area too. The only slight negative is that the rooms on the road side of the building don't get any sun on their balcony.

Linda

Great friendly nice pool lady but no kettle but coffee maker no pods though and tv in bedroom no lounge room 412 but end terrace was the best

charlie Naylor

Location is good for tourism, but located right next to local bars and tourists screaming on all night are bound to keep you awake, I am writing this review at 1am as I am sat on the balcony listening to a group of tourists practically shouting at eachother. Photos are far from actual rooms and not as advertised. Seemingly no food available from hotel, bear minimum provided in rooms with no air conditioning. Pool and drinks are unavailable after 7pm and no floaters or balls allowed in the pool. Just to top it off, the beds and couches are riddled with bed bugs, had woken up with a rash and bites every night I spent here. It’s a shame as it’s the only downside to an otherwise lovely holiday. would highly recommend paying slightly more for a nicer hotel in the area, even if this means a shorter stay.

J Brizio

For us we had a group of 8 friends and family and we needed to be close by to the beach, cafes, bars and restaurants which we found Udalla Park was in a great location and a short walk to all of these! The rooms were cosy but still very spacious as well has having our own roof space for sunbathing and relaxing. Very good value for money and the staff were very helpful across the whole holiday! No issues with sleep at all comfy and clean rooms!

MrFarafreak

I took the "superior studio with solarium" which cost me 298.80€ for two nights. It's not expensive, but also is not cheap..... but it's far away from the photos they are showing on the website. All the furniture is super old from the 80-ies, the studio was not cleaned properly and had some strange odor, and the breakfast is served in another hotel... It's not that terribly bad, but I don't plan on coming back.

C G

Great little hidden gem! We stayed here 16/12/24 for a week. Room cleaned daily, staff are so friendly. WiFi works great which was good for my 15 year old daughter. The bar at the pool great value and the quality is fantastic and the staff go above and beyond. Literally 5 minutes from the beach and 15 minute walk to Siam Park. Would highly recommended and will definitely stay again.

lorraine cruickshank

Excellent hotel, helpful friendly staff. Great pool bar with fantastic prices. Room spotless and fresh bedding and towels every couple of days. Location is perfect . Please, please watch out though for pickpockets as they are absolutely everywhere .

Lyndsay Young

Great hotel. Lovely staff. Amazing drinks and food was good. The restaurant at the front has Lovely food. Great location also. Rooms are nice.

Chloe McAuley

Loved it! The hotel/apartment (79) was so spacious , equipped, modern and clean, not much of a view but could see a little. It’s in a great spot where you can easily nip down to the beach within 5 mins as well as go to many of the restaurants near by as well as the one at the front entrance. The staff are so lovely and helpful, the girl at the front desk helped me find my apartment as I couldn’t see in the dark as we arrived at night. I would say if you have mobility issues I would suggest asking for a ground floor apartment as there are many stairs to some apartments like there was mine in 79. At first I thought this would be a challenge for my mum but it actually worked out quite well as we were kind of out of the road and got a bit more privacy. There also is no aircon and can ask the front desk about renting it out, we were lucky in that we were up high and could open the doors and windows in the day. Over all I loved it, there was a lot of different nationalities here and it was great to see a mix of people of all ages, I would 100% recommend

Christian Bull

We had an apartment, which was a good size. Nice and clean the food is good and the location is close to the amenities. The only downside was that there is no air conditioning in the bedroom, so it was HOT at night so we had trouble sleeping.

Araya Green

Room: 3 adults in 1 room as big as a prison cell. The room was extremely small, 3 beds cramped into a tiny space. One didn’t even have bedding. Only one plug in the whole room. Paid for self catering and was no utility’s and one tiny mirror. Fan went around 3 mph so was no cold air at all. Service: absolutely shocking as a whole the only people we got any type of service from was the cleaners and that was only with a smile. The receptionist was extremely rude, unwelcoming. Absolutely no help involved when enquiring about things I’d get told to look and line and shoved to the side. Area: absolutely hardly anything the area was having to walk 20 mins everyday for things such as shops aswell as this spent over €200 on taxis to get anywhere because there was nothing around Pool open and closing time was also a joke opened at 10! DONT LISTEN TO FREE WIFI YOU HAVE TO PAY PER DEVICE in all I will not be returning be careful when booking here made us pay so much more extra including a deposit of £100 which was no stated in the booking

Sharlene

Lovely clean rooms. The room has everything you need. The beds are so comfortable and warm. The cleaner came in daily. We had a nice room with a balcony on the ground floor.

Jodie

I don't know how this hotel has the high ratings it does... 1. Rooms don't have aircon, and its NEEDED in the 30+ degree heat. I was so sleep deprived and dehydrated that I debated going down to the beach and sleeping outside! You can rent an aircon box from them, but the audacity to use that to con more money out of guests is a joke. You have to have your door wide open for a bit of a breeze through which isn't ideal when you've got your belongings out in the open for anyone to walk in and take. 2. Rooms are dirty and in desperate need of TLC. The maids do a great job and hats off to them for it, but the rooms are lacking. 3. EVERYTHING in this hotel is used as a threat for a fine. Don't speak loud, don't have fun, don't switch the TV on in case it breaks, don't let your child play with a floatie by the pool, or you'll be fined hundreds of euros. We wound up leaving after a few days and going to another hotel for the last week of our holiday. Never in my life have I had to do that, and I've stayed in some really questionable places before. I wasn't expecting much but I expected to be comfortable at the very least.

Tracey D. Davis

Called Whala! now.. Great location. Rooms are dated but everything is so clean and the staff are really friendly and nice. Bus stops just outside with many routes to choose from, surrounded by bars, coffee shops and 2 x Mercodona supermarkets.

Maggie Maxwell

Fabulous for a holiday, you're in las Americas but a short walk from Los Cristianos, the pool area is excellent & prices at the bar very reasonable! The bartender (Tom?) Very attentive & always smiling, lovely guy! & a bit of eye candy 😂I'd definitely come back.

Tony Taboureau

Very friendly and helpful staff. Room was spotlessly clean. Cleaning staff were very friendly and professional. Located on a busy road and quite noisy in the morning with traffic. Lots of places offering good value breakfast options. Big supermarket just a short walk from Marola Park very well stocked and good value. Bus stop just outside and plentiful taxis. 10 minute walk from the ⛱️ beach.

Laura Deering

We really enjoyed our stay at this hotel, we got upgraded on arrival to a one bedroom apartment which was spotless and spacious with a lovely view of the pool. Cleaners came in most days and left the apartment spotless with fresh towels every day. Really good location everything within walking distance and really close to the beach. Really quiet and relaxing.

Jay “ThatBlokeCalledJay” Clark

We couldn't be happier with our experience! From the moment we arrived, it was clear that cleanliness was a top priority. Our apartment was basic, but it was spotless and offered plenty of space to relax and unwind, making it the perfect home away from home. There is a separate bedroom, a spacious bathroom with a nice shower, kitchenette and lounge, and a wee balcony looking over the pool. AC: There is no air-conditioning, only a fan option, which you need to request a remote for from reception which requires a 50 euro refundable deposit. Bed: The beds are quite firm but we’re a bit heavier then we should be, so like a firm mattress. Safe: There is a safe which you need to purchase a card for, it was cheap, like 2 euros a day. The reception staff were helpful and friendly, always ready to assist with a smile. Their tips and recommendations enhanced our visit, making us feel truly welcomed. A good feature of Apartamentos Marola Park is its prime location. Just 300 meters from the beach, we could easily enjoy the sun and sea whenever we wished. Additionally, it’s within walking distance of virtually everything in Los Cristianos and Los Americas, making it super convenient for exploring the area’s shops, restaurants, and attractions. Note: There are steep hills and plenty of steps. However, there are also plenty of Motability options, electric scooters (which are great fun), Motability carts for rent and assisted bicycles. There’s also an amazing little shop next door! The charming lady who runs it has lived in the area for many years, and she shared wonderful local insights and stories. It’s a delightful spot to pick up some unique

Kays Mob

Here now, cannot fault the place, staff on desk awesome and helpful, domestics so lovely, spotless and clean .. we only had breakfast a couple of times, but it is great...we have a room on front, and at first, I asked to move, but now I'm used to it, would definitely return here

Harry Townsend

We stayed at this hotel for 1 week. For reference we are 3 adults. We arrived on Saturday night at around 2:30am due too flight delays. Upon arrival was greeted by the staff who was relatively friendly. We were given a room but informed that we must check out of this room the following morning by 11am as we needed to move rooms as the hotel had double booked the room we had booked. Upon arrival you are forced to sign a list of rules, not something I've ever had to do at a hotel before. Upon entering the room discovered that there is NO AIRCON in any of the rooms. They do have fans mounted to the ceiling that can be operated via an app [which doesn't work] or by leavingn a €50 deposit which is later returned. The rooms themselves are nice size but are roasting hot unless you order a portal aorcon unit from a local company costing around €80/90 for a week. The next day we were forced out of our room at 11am and told we could not check into the new room till 4pm! We asked for the air con unit to be arranged for our arrival but staff refused to do this until we had checked in. We approached staff rasing a complaint about the hassel they had caused due to poor room management and requested free use of the safe as compensation for there mistake however this was laughed at and the manager could not be more intrested in this request or the hassel caused. The rooms were cleaned daily and new towels and bedding was provided. Staff also complained to a family that the children in the pool were making too much noise at lunch time playing. This was simply not true as they weren't. Whilst here we have heard/seen several other guests having to wait till late in the day to check in as rooms were not ready. We did not have the breakfast at the hotel so cannot comment on the food. I'd be cautious booking this hotel as it's not been as streamline stay as I would expect.

Lydia Bates

This hotel was lovely, amazing location lots of places near by to eat and drink. Right by a bus stop so easy for travel and 2 supermarkets opposite. The staff were very friendly and helpful and the beds were very comfy, room was spacious and clean. Lovely outdoor swimming pool with lots of sun loungers and a roof top terrace to sun bath too! Would definitely recommend and stay here again!

Debbie Greig

Would love to leave a positive review but with just 3 days till our holiday they cancelled our booking and moved us to another hotel. We had specifically booked the California as we have stayed there before and it is a quiet adults only hotel but we have been moved to a large family hotel. Trying to contact anyone or get a truthful reply as to why this was done was near on impossible. When I finally got a reply it was differing stories from staff in reservations and and staff at the hotel. Being a member of their "Happiness" loyalty scheme obvioulsy means nothing, but I should have known better as the company did the same thing two years ago and we gave them the benefit of the doubt then. Nice hotel if you can actually get to stay there.

Darren Ashley Holbrook

Fair price clean. Has a pool with plenty of sunbeds and lovely staff. Surrounding noise acceptable but maybe a little much for the older quieter people .

Jane Eyre

The apartment was small but certainly adequate for a week's stay, modern and clean. No noise at night which was a bonus to say how central it was, very pleased

Cams Defoe

We came back from a day trip to our room. The electricity was out, when we went down to reception to ask about this. They went yes we know. They failed to inform us. They moved us to a new room, it’s got no lift, doesn’t have a pool side view like we paid for and the doors don’t lock. They advised to use the wooden stick infront of door and this would act as a lock. Absolute joke. The staff are disrespectful, dismissive and no help. We had to go to the sister hotel to speak to a manager. When we got there they advised the manager had finished at 5. Then they took that statement back and said he was in a meeting and can’t do anything today but could maybe visit us tomorrow. We are two young girls who don’t feel safe. The doors to our room don’t lock. That’s a safety concern but they don’t care. Do not book this hotel.

Marian Ciaon

Very nice ,well mentaind and well positioned from the beach. Lots of restaurants nearby, and the main street just few min walk distance. The apartment we stay was very nice, with a nice view of the ocean. Nice big room's, full equipped kitchen. Very friendly personal, starting with Julia from reception until the house keeping lady on our floor. Everyone doing everything possible to make our stay as pleasant as possible. The only down points will be about the TV size, ( in our apartment was like laptop display) and not even straight. And the second was the air con in the bedroom. Quite simple one with not to many options to control. Each 20 min or soo, you feel the cold air on you no matter the temp you set up. They should review this time to time. Overall we will definitely recommend with pleasure, and we will definitely consider for our next holiday.

Rhian Appleby

Well what can I say Vista Sur are simply the BEST apartments we have ever stayed in!!! Location is fantastic literally a minutes walk to the beach,shops,restaurants and bars,we had a sea view apartment and the view was amazing!! The apartment itself was extremely clean and well furnished(in fact the whole complex was decorated to a really high standard and super clean) and really well equipped with plates glasses cutlery etc all of which was in excellent condition. There is daily housekeeping and the staff were very friendly and thorough cleaning the apartment daily. Reception staff were extremely professional and helpful especially Juliia who went out of her way to accommodate us. As we had a relatively late flight home it was no problem to leave our luggage in a secure area which had a small lounge and toilet/shower facilities so we could return there and prepare for our flight home. I truly cannot recommend Apartamentos Visa Sur enough and have already recommended it to family and friends should they want a self catering holiday you really won’t beat Apartmentos Visa Sur and we will definitely be returning….it’s 5* all the way for me!!

Gc Witte

Very nice place to stay. People are friendly, apartment is clean and comfortable. Nice present here on the day before Christmas. Very kind and welcome

Kirsi Ollanketo

Great place to stay, we had perfect holiday. Customerservice just perfect, always happy to help. Apartments are clean and aircondition in both rooms was happy surprise. Good location, in the middle of everything. Parking wasn’t expencive for our rentalcar. Bakery downstairs, where you can go buy fresh bread in the morning, lots of great places to eat near. Endless shopping opprtunities, we came home bags full of souveniers and clothes. Swimmingpool was good, big enough and kids loved it. Beach is perfect with kids, nice soft sand and safe to play or have fun in the waves. We are planning already our next trip, absolutely going back!

Lewis Binns

Really nice apartment. Very comfortable, well appointed. Amazing view from the balcony, day or night. Also near plenty of good options for food.

Abie Fox

The most amazing stay at the regency country club! After reading some of the reviews we were slightly apprehensive however we had the most perfect stay. We were greeted with a warm welcome at reception and offered a cold drink which was really nice. The lady on reception explained everything we needed to know for our stay and was even kind enough to give me sun cream after seeing I had already burnt! This was a really lovely touch. The entrance to the hotel is beautiful and the bus stop is a short walk down the hill which we found helpful there is also a courtesy bus from hotel reception to Los cristianos which we also used it runs in the morning and early evening. The decor is beautiful and has a lovely charm to it. We booked a standard apartment and it was beautiful. Absolutely spotless and included everything we could need for our stay we had extra pillows and optional quilt for if it's a bit chilly the bed was the comfiest we've slept in. The hotel it's self is lovely and clean and so peaceful and quiet. We had breakfast on one occasion and there was plenty of choice and very good for a buffet breakfast. We also decided to enjoy a meal in the restaurant and the food was excellent as well as amazing friendly service from the waitress and waiter. If your looking for a relaxing break in a peaceful beautiful hotel I would definitely recommend the hotel regency country club. We can't wait to come back and thank all of the staff at the hotel for making our stay so lovely!

H H

This is truly an excellent hotel, offering incredible value for money. The rooms are spacious, well-maintained, and provide a high level of comfort. The pool is absolutely stunning, especially at sunset, creating a magical and relaxing atmosphere. The hotel exudes a sense of luxury and attention to detail, making every moment of your stay enjoyable. I thoroughly enjoyed my time here and would highly recommend it to anyone looking for a memorable and worthwhile experience. PS : There's a minigolf

layla

This hotel is absolutely gorgeous. We really enjoyed our stay as the hotel also had lots of facilities to use. The staff are also lovely everyone i spoke to was very helpful. The downsides would be the location as it’s a bit away from the town. They do offer a free shuttle bus that leaves for 10:30 but we did experience not being able to get on because it only seats about 10 (so get there early). In this case it’s either a €10 taxi or the bus round the corner. The bed are a little solid too but nothing really uncomfortable.

Arno Li

The first impression of the room was really nice and spacious, especially the balcony. I have to mention, however, that the bedroom has an almost unbearable smell, which is from the wallpaper. We had to leave the door 24/7 open to let the smell of chemical out. That's a major disappointment here. Otherwise, the staff is always there to help and the pool is really nice. You do need a car ( or taxi) to get anywhere from here.

Laura

The pool is amazing and is the main reason to pick this hotel. We spent many hours relaxing among the tropical trees. However, the rooms are extremely dated and the bathrooms are horrible with dents in the ceramic, rust on the metal faucet, pipes leaking and generally speaking nowhere to put your things. We booked a "renovated room" and therefore expected something from this century. Instead, all the furniture inside were heavy and dark and half broken or badly designed. The hotel is very big, sort of like a village, so you have rooms which are a good 5 minutes walk from the pool or the parking. The paths interconnecting the different parts of the hotel seem to have been designed by a crazy architect, and you easily get lost. Also, there's a horrible unfinished cement building on the right looking out, which totally spoiled the view. Price/quality leaves much to be improved. We definitely overpaid!

Pete Smith

Sadly never again. I always wanted to stay at this place as i know its very popular. The beds are like concrete. Had to take painkillers before bed and again in morning. Over 4 different rooms we tried the beds. Yes they tried to put stuff right but dumping piss stained mattresses toppers in our garden 2 nights before we leave just didn’t quite do it unfortunately. SOMEONE entered our room when the “DO NOT DISTURB” sign was on the door! Not good at all! The Maid clearly seen the sign Good things. The staff are very nice and try and help resolve the problems but it was one after another. The place is very clean for a 3 star My daughter loved the pool & the general vibe of the place is nice. Location perfect Bad things! Rooms VERY dated All bed rock hard! Some bolted separately to wall! No good for couples We had mold in one bathroom We got moved from room to room because of problem after problem. 4 hours wasted moving rooms and it still wasn’t right but where do you draw the line? Door handles falling off, fridge doors falling off, bear electrical wire showing and nearly electrocuting my daughter, showers not working correctly, fans not working correctly. The list really gos on. They couldn’t even put the correct sheet on a bed! I must have had to go to reception over 10 times in 24hours. It was a constant stressful inconvenience Its so disappointing as i so wanted to love the place. Would i stay again? Most definitely not sadly. A holiday is supposed to be relaxing and this was anything but sadly.

Turre Tuntematon

The hotel itself is awesome and very beautiful pool area. The only negative for us were the absolutely appalling beds. They were so hard that it was impossible to sleep on. It seemed that they were missing the upper mattress. The hotel staff provided us bed mattresses to put on top and that helped a little. Beds are still hard but at least one can sleep on them. There are no double beds available for couples. They put two single beds together and if you try to hug your partner you will fall in between them. So not an option for romance. It’s amazing that such a nice hotel cannot provide even average beds. We would like to visit again but cannot due to the beds. We are a sporty couple in our 40s.

Mark Connell

Nice clean self-catering apartment complex with a couple of pools, right on the golden mile. Staff always friendly and helpful, room clean. Just have to be careful with room allocation as some balconies are in the shade 24/7.

Emma Dudley

Great resort, tropical feel, clean, staff friendly, peaceful, great for kids 4-12 with slides and pools. Food great. Only issue is salt pools stinging eyes and my hubby is GF and not much choice for him and nothing at the buffet so glad we didn't pay all inclusive. Also, the room for 2 adults and child is twin beds and a sofa... we usually have a double bed and a single bed and sofa. We would return and pay more for a bigger room if the pools were not salty and if more GF food choices.

Lukas M. Bühnert

Before saying anything: We really enjoyed our stay at Santiago III and had great holidays. However, there are some things to be mentioned for anyone considering staying there: ### Rooms - The quality of the rooms varies significantly. We were lucky to get a fairly modern room with a great kitchen, but other visitors we spoke to had old, outdated rooms. - **Beds**: - HORRIBLE: 0/10. - Extremely hard and thin mattresses. - A very thin blanket was provided (which is insufficient in winter). - Despite asking for a thicker blanket because we were freezing, we never received one. - Double beds are just single beds pushed together, which separate instantly with any movement. - Some reviews mentioned bedbugs. While we didn’t experience this, the hotel’s lack of transparent communication with those guests raises concerns. ### Noise - We enjoyed the lively nightlife visible from our balcony, and we’re familiar with using earplugs (which, frankly, the hotel should provide as a bare minimum). - That said, if you dislike noise and happen to get a street-facing room, **be warned**: it’s as loud as having a jet engine in your backyard. This could ruin your stay, and no one will warn you about it until you experience it. ### Bathrooms - Our bathroom had a foul smell, and the water also smelled bad. - The ventilation in the bathroom didn’t work. ### Park and Pools - The park and pool areas are truly beautiful, offering an unbeatable atmosphere. - The location is fantastic, right on the natural stone beachfront, with walkways, sandy beaches, and stunning sunsets. - However, the **pool** was a mixed experience: - It’s saltwater and seemed overly treated with chlorine, making it unpleasant. - Sunbed blocking rules were not enforced, but oddly, kids playing with pool toys was treated like a federal offense. ### Shopping Mall - The attached shopping mall significantly detracts from the hotel’s atmosphere. It gives off a rundown bazaar vibe and undermines any sense of luxury. ### Overall This hotel is a real **hit or miss** depending on the room you get, your tolerance for noise, and how much you value the atmosphere of the park and pool areas.

Sophie

Very good evening, Yesterday, a staff member, a lady with long black hair approached me and said, “Breakfast, no dinner. Pay pay dinner.” Her name is Jenny?! I read it on the paper I signed. I tried to explain that reception had told me I could enjoy my dinner and settle the bill in full on checkout. This was my third night, and no one had mentioned anything about immediate payment before. Suddenly, everyone started staring at me as I tried to clarify again that reception had informed me I would pay at the end of my stay. They handed me a paper to sign, something I had never been asked to do before. I’m actually one of the few who can afford a five-night stay at your hotel on my own. I enjoyed very much my stay last year. Yes, this is the second year I booked my stay with you. As I have decided to spend two more nights until Tuesday, I had booked myself a stay somewhere else. Anyways, I then asked to speak with a manager, and as the manager approached me, the same lady said in Spanish “The lady doesn’t want to pay” I don’t speak Spanish, but I understood it clearly, and so did everyone around me. Also the restaurant manager struggled to understand my point. He simply said that his staff member claimed one thing while I was saying another, insisting that I refuse to pay. That was absolutely not the case. Throughout the entire ordeal, I felt everyone’s eyes on me. My face turned completely red, and by the time it was over, I kept on feeling extremely embarrassed. I finished my plate in silence, and left. The day before, I asked a receptionist, a very polite gentleman older than me, if it was possible to have my bed sheets changed as I have found multiple long black hair on my freshly changed bedsheets. While I understood that this can happen, the gentleman has been extremely apologetic, his customers service was top notch, and despite it being late in the afternoon, he arranged everything within 20 minutes. It’s disappointing how the restaurant manager handled the situation. Later on, he offered me a drink as an apology, and I kindly denied the offer. I work in hospitality and handle complaints on a daily basis, so I understand the importance of good service. However, I found your staff’s attitude to be rude and unprofessional, completely unacceptable. My dining experience was ruined; I only had one plate and two small sides (from the counter next to me, table 106, because I felt too uncomfortable to go towards the entrance, take a fresh plate, ask for more tuna, and then making my way back to my table. I strongly recommend providing your staff with proper training on how to communicate respectfully with guests. I would appreciate a response from the hotel manager via their personal email before my check out.

Adam Leicht

Just spent a week here and I can only sing it's praises. The staff are very welcoming and helpful, the rooms are as represented in the photos, clean and quiet. The pools are heated and from now on this is exactly my must have for further holidays! The food is good for buffet style and varied, breakfasts have plenty of fruit, fry up if you prefer, oats and cereals, continental pastries etc. We stayed half board and if I were to stay again I'd probably do BnB only and eat out local. Outside there are 2 pools. One only for adults. The other pool has a battle going on of which music will win. The pool speakers or the outside bar speakers. Why these systems are not combined so you don't get one set of shit music instead of battling two sets of shit music I'll never know! Still. Cannot hear either from the adults pool so unlucky those of you with kids that need constant attention and the grandparents aren't with you! It's close to bars and between two resort towns within walking distance. Tips: - Pay the 17 euro to use the spa for the week. It's brilliant and you'll use it daily for the hot tubs, saunas and pool. It's worth every penny. - If you have kids take the grandparents. - The electric scooters are 1Euro a minute. Sooo expensive. Taxis are cheap. - When you go to the water park, pay extra for the fast pass. Don't go without the fast pass. - If you don't have kids, definitely go to the water park with a fast pass, it's so much fun. And walking distance. - Must do the stargazing tour. Suggestion for the hotel: Keep doing what you're doing. Your staff were lovely.

Katalin Váradi

Beautiful modern hotel at an excellent location. Delicious and very varied food, extremely kind stuff. Infinity pool absolutely stunning. Good entertainment and music at main pool. Beach, shops, restaurants and nightlife all around the corner. Loud music from the party street in the evenings on the south side, but it didn’t bother us at all. Doors are also sound proof. Definitely recommend and will be back!

Frank Brøndum

Nice hotel with an excellent pool area. Especially the adult zone was impressive. The buffet restaurant has plenty of choices, but the quality of most of the food is rather mediocre. The restaurant area is VERY busy and not at all cosy, so we will recommend to eat at the cheap restaurants just outside the hotel. Rooms are being renovated and we had an older room and it needed renovation, but was clean with an excellent bed. Noise at night from nearby discotheques is impressive, but with the windows closed and earplugs in we managed to get at good nights sleep. The Hotel is situated right at the beach and with restaurants and bars just outside the door.

Malgi Hanušová

Not great, not terrible. Personally, I don't like the touristy south of the island, so the location wasn't ideal for me. Unfortunately, Spanish cuisine was nowhere to be found around the hotel, which is a shame because I love tapas. There was a slight smell of cigarettes lingering in the hotel hallways, likely coming from the old carpets—probably a remnant of the times when smoking indoors was allowed. The rooms were fine, and I enjoyed our little balcony. The beach is close by, and it's actually really nice. Breakfasts were great and offered plenty of variety.

Will

This hotel is definitely worth staying in, it’s very clean and modern, the staff are very friendly and helpful and it’s in a great location. The breakfast is probably the best I’ve had in any European hotel; great choice of food and good quality. Location is perfect; beach on doorstep, 5 min walk from bars. Only down side to this hotel is the rooms are slightly shabby, definitely in need of a modernisation. Other than that great hotel and highly recommend.

Klu photography (Klaudia Klu)

I had an amazing stay at Hotel Cleopatra Palace Tenerife and couldn’t be more satisfied with everything it offered. From the moment I arrived, the staff made me feel welcome with their warm and professional service. The room was spacious, spotless, and beautifully designed, with a comfortable bed and a balcony offering stunning view over the pool. The hotel’s amenities were top-notch, especially the pool area, which was clean, relaxing, and perfect for soaking up the sun. The breakfast buffet was another highlight—diverse, fresh, and absolutely delicious. The location is unbeatable, right on the beachfront and close to many shops, restaurants, and attractions. Whether you’re looking to explore Tenerife or just relax, this hotel is the perfect choice. I highly recommend Hotel Cleopatra Palace for anyone seeking comfort, quality and a fantastic holiday experience!

Michelle Blakemore

Stunning hotel. Just look at the videos. We were greeted with a complimentary glass of champagne and shown to our room. Staff are very friendly and helpful. Breakfast is amazing. Wide choice of hot and cold food available and also champagne at breakfast. It's right next to the beach which is a lovely spot for swimming and close to restaurants and bars. It's nice and quiet here too. No noise from the Hard Rock Cafe as it's facing the opposite direction. The red heart balloons were a nice touch on valentines day. I would definitely come back again.

Claudia Alba

It is definitely a good hotel. You may be a little disappointed when you see the room, because the furniture is old, but this aspect is compensated by others - an immaculate bed linen, the view to the ocean (we had a sea view room), enough space in both the room and bathroom. The inside architecture of the hotel is impressive, the live piano music during breakfast and in the evening is great, the breakfast is excellent, except the coffee that could be better. The Hard Rock Caffe Tenerife is incorporated in the complex of the hotel. The beach in front is one of the most beautiful on the island (golden sand beach) and is not very crowded. Overall, the territory of the hotel is very well maintained and the hotel very well positioned on the island.

Eduard K

Big hotel, with very nice hall, but it seems to be quite old. The room is old fashioned, clean and the balcony door can not be locked. Also the toilet flush did not work... The breakfast otherwise was excellent. The beach is nice, the sea water warm and clean.

Narges

My husband and I recently stayed at this hotel and were very satisfied with our experience. The room was spacious, clean, and tidy. We frequently observed hotel staff cleaning various areas, ensuring a well-maintained environment. Notably, when they serviced our room, they also took care of the kitchen dishes, which was a pleasant convenience. The hotel’s central location was ideal, and the staff were exceptionally friendly. However, despite the hotel’s policy against reserving sunbeds, some guests would place towels on them for others arriving later, and staff did not intervene. Additionally, the room’s insulation facing the balcony could be improved, as we could hear some nightlife and traffic at night, though it wasn’t overly disruptive. There was also a large vent above the entrance door and in the bathroom, making it quite noisy from hallway sounds. Overall, we had a wonderful stay at this hotel and look forward to returning.

Steve Lawton

Ideally situated for the beach or the rugged hill/mountains. The facilities were amazing the staff wonderful. The food was splendid with a wide variety to choose from. No matter what your tastes are the chefs would do what they could to accommodate. Yes. We would gladly stay here again. Five stars 🌟🤩✨️💛👌

Allana S

I was slightly apprehensive about staying in this hotel due to the recent reviews regarding the works being done on the hotel. While I understand improving the hotel while open will cause disruption I was unsure about how this would affect my holiday. Thankfully the work being done was minimal and we hardly noticed much noise at all. The staff are all brilliant and very friendly and welcoming. We were all inclusive and thought it was definitely worth it. Plenty of drinks to choose from and the buffet selection every night for dinner is a different choice each night. As for the comments about the same songs being played over and over we didn’t hear the same song twice over the course of a week so unsure where that is coming from.

Engle Mor

Well placed and clean hotel. Food not brilliant but not bad either. I have seen others complain about the personnel in the reception. It’s worse that I’ve could ever have imagined. Now I’ve experienced to be called a liar and stupid. A manager that tries to make up for his horrible receptionist, but I can pay for my needs. I excused from yelling because I got so mad when I was called a liar. All I wanted was an excuse, which they wouldn’t or couldn’t make the reception give me. So many beautiful hotels in the area, which is even cheaper than this one. I travel 4 times a year, have been to several sunprime hotels. But this one is not one you visit more than once, unfortunately.

Hans Weinzierl

Good clean hotell. great roos if you have the view against the pool. Food is average both on breakfast and dinner

Ieva Vilcāne

I had a lovely stay at this hotel! The staff was warm and welcoming throughout our visit, but a special shoutout goes to the chef who prepared breakfast omelets. Not only were the omelets absolutely perfect, but his cheerful personality truly lit up every morning. The hotel itself is clean and tastefully decorated. While it’s not the newest, it’s very well-maintained. If you’re planning to lounge by the pool all day, be aware there’s some nearby construction that could disrupt the peace. However, since we spent most of our days exploring, this didn’t bother us at all. Do note that there’s live music in the evenings until 10:00 PM, so if you prefer an earlier night’s sleep, it’s something to consider. Overall, it was a great experience, and I’d definitely recommend this hotel for a pleasant and enjoyable stay!

Sólrún Jónsdóttir

Super lovely hotel, all the staff super friendly I always felt welcome there. Everything clean and spottless. The beds very comfortable. The breakfast is Amazing. I would highly recommend this hotel. And the massage there is so so nice. I will defenately stay there again if i come to Tenerife again. The location is very good. Sólrún and Margrét from Iceland

Angel Banks

Very nice hotel. The hotel was clean throughout. The buffet breakfast was very nice and good a selection. The cocktails at the pool bar were really good. All staff very polite and helpful to our needs. The bars are in walking distance but the hotel is so quiet at night and couldn't hear any noise, so a good comfy sleep every night. The balcony was very private (view of outside hotel) Would recommend vanilla garden to anyone staying in Tenerife.

Ralph van Roosmalen

The hotel is nice, the swimming pool is nice and heated. However, next to the hotel is currently a building construction site. Not their fault of course but it would be nice to mention this during check in at least.

Helen Pannell

Beautiful boutique hotel, went half board, plenty of options with food both at breakfast and evening meal. Staff were lovely and very helpful. Lots of steps to get down to pool if your room is near reception. Just 5 mins walk from the front and Veronica strip. Construction at rear of hotel (not in hotel) near where pool situated, could here noise but did not disturb us too much, could not here from room however we were the opposite side of hotel near reception

Auto Huuto

I do not recommend this hotel – it does not match its 4-star rating at all. When we arrived at the hotel at night, we found a large cockroach (about 5 cm) on the wall in our room. We asked to change rooms, and were moved to another room on the same floor. However, the new room was smaller, clearly used, and dirty. The walls were scratched, plaster was falling off the door, the furniture was damaged, and the curtains had what looked like blood stains. We requested another room and were given a third one. Unfortunately, the bed linen there was dirty and had hair on it, as if it had already been slept in and not changed. When we asked to replace the sheets, the staff refused and told us to just go to sleep. To make things worse, there was constant construction work going on around the hotel, which disturbed the peace and quiet. This is absolutely unacceptable for a hotel of this level. The food in the hotel was the same every day for a whole week. Only once was jamón served; otherwise, the food was identical and impossible to eat for a whole week. The staff were rude and never apologized for any of this. As compensation, they offered us free access to the pool — despite the good weather outside, which made the offer feel absurd. We’ve been to Tenerife four times, but this was by far the worst hotel experience. I strongly advise against staying at this hotel.

Nicole S

At the hotel at the moment! Honestly one of the best hotels I’ve been to in Tenerife. It’s amazing location 5 mins walk from restaurants/bar/beach. The staff are incredible all really friendly and helpful. Even arranged a cake to be delivered to our room on my partners birthday. The UP experience is definitely worth the money €70 per person for the roof top infinity pool, cocktails, drinks, buffet, spirits. We absolutely loved it up there! I would say this hotel is aimed at elderly/ couples it’s so peaceful and quiet! The breakfast selection is amazing literally have so many options especially for fussy eaters! Will definitely be coming back here

Paweł Sass

When we arrived at the hotel, one of the staff showed us how to use the new way to check in, etc. After receiving the key, we went straight to our room. To our surprise, in the hallway, the floor from the bed was lifted and it wasn't safe for me to stay, as I twisted my ankle and didn’t want to trip over it. We received a replacement room that had a view of the pool, which was nice of them. However, the toilet wouldn’t stop filling up with water, and we needed to shut the bathroom door properly. We also informed the staff immediately, but unfortunately, it wasn’t resolved.

Jaqueline Madsen

The staff is very friendly and helpful (I cant stress enough how refreshing it is to be seen and heard by the staff. They really go the extra mile). The hotel is super clean, has a great atmosphere with all the plants and trees, that cute seating area surrounded by greenery and water fountain in the lobby area makes it for a very good impression. There's a piano bar, a sports bar (called Maracanã), a gift shop, a pool bar, the pool seating area is quite sizeable. There is no doubt that I would stay at this hotel when I come back to Tenerife.

Abz Gray

The room was perfect. I couldn't really fair the air-conditioning and I told the staff about it and they sent a handyman straight away and he fixed it. It was nice and cool. The staff were really polite and friendly and the meals were amazing and really good price and the restaurant staff were also really polite and friendly

Rhiannon Byrne

Lovely clean, modern rooms ( I think we had a newly refurbished one). Only 2 big let downs. From the second day of our stay we were awoken by construction workers refurbishing the older rooms next to us, it would have been nice to be informed of this or at least offered a room further from the works. To be fair we didn’t mention it as we only had a short stay booked so maybe they could have given a solution. The other one is the pool bar and café, the staff is these we found to be quite rude and low quality food and drink for the price. Otherwise, very satisfied with the room, great views, great housekeeping super clean hotel and the pool area is lovely. The reception are really great and so helpful, José and Alexandra particularly were very kind and helpful with anything we needed. Thank you!

Jon Hobson

We stayed here for two weeks the location is brilliant staff and cleaners was the same. It is a three star hotel but it has everything you want or need. The pools are great and the atmosphere is second to none around the pools. Better than some 5 star hotels. We had two little problems and they dealt with it straight away. The only downside to the place was the beds. There not very comfortable and they move around a bit. I’m sure it’s easier for the cleaners and for them to change the bedding which they are brilliant at. That said it wouldn’t stop us from coming here again. Great place.

Daniela Petrova

Our favourite place to stay in Tenerife! Wonderful for families. Both swimming pools are tremendous, one of which is heated and filled with ocean water! There are plenty of drinks and food items at the bar. There is a small playground for children. The location is also excellent - very central, with shops and restaurants all around it. It's been our favourite place for years. The only problem is that it's difficult to get an apartment and you have to book it well in advance

Janice Cummins

Love this place!!!! Gorgeous surroundings, playground out front, use of the slides in Santiago sister hotel next door, huge pool area in IV, loads of sunbeds, hotel rooms lovely and clean. Food in pool bar is lovely too. Access direct to the beach from the backdoor of the hotel.

Magnús Magnússon

Stayed in a newly renovated ocean view suite, and it was really nice to wake up and see the sunrise and also see the sunset from the balcony. Would highly recommend staying there but didn't really use much of their services. Everything was clean and staff that I spoke to were nice.

Lars Holmqvist

A very pleasant stay. Nice staff, brilliant breakfast, and with a good restaurant and bar. Calm environment, maybe with the exception of the near by bus station. I could absolutely come back again.

Tor A Karlsen

Very nice hotel, service and location. Highly recommended. The only small drawback could be that the elevator is slow, but it is not an issue if you stay at the lower levels, e.g. the 4th floor.

Sharon

This is a fantastic adults only hotel. The choice of food was very good and the rooms very comfortable. The only thing that let it down was that the entertainment finished at 10pm so you have to go elsewhere if you want the night life. Having said that there are plenty of bars within easy walking distance. It is also a 10 minute walk away from Siam Park if you want to go there. The staff at the hotel were extremely helpful and very friendly too. We will definitely be back.

dee w

This hotel is in a quiet location but also a few minutes walk to the main part of playa.. We found the hotel perfectly clean and very modern. The maids come around daily.All the staff were pleasant and helpful. We paid extra for a sea view which was worth it. We were first given the rear end of the 7 th floor which had a partial sea view.we felt although was nice did not warrant paying extra so on complaining to the manageress she listened and took our complaint on board and offered us a room on the 9 th floor which was just perfect we had a side and front view which was breathtaking watching the beautiful sunsets at night and seeing all the passing sea traffic while sat relaxing on our balcony which is glass fronted.. We stayed bed and breakfast which offered a wide range of both continental meats yoghurt breakfast cereal. There was also a cooked breakfast available.including omlettes freshly cooked eggs and pancakes. On tap coffees and tea and fresh croissants and cakes muffins. I would recommend the 9th floor as it was just a walk along to the jacuzzi rooftop area with more stunning views ,sunbeds,and bucket seats to lounge in giving a extensive view off playa and adeje too as the hotel is just around the border of playa and adeje.the pool area extension had just been completed on our visit which allowed more sunloungers and seating around the pool area....there are also swim up rooms available. It was my husbands 60th birthday 🎂 on our stay and on return to our room that day we came back to a bottle of bubbly 🍾 in a ice bucket and beautiful chocolate cake . So kind.it tasted divine and much appreciated.just a big shout out to coral staff to stay thanks for looking after us so well. This hotel is in a nice quiet environment with nearbye supermarkets and bars a few minutes walk to the buzz. Highly recommended and would definitely return. To add the local bus station is at the rear of the hotel regular buses to local areas and places of interest and just to the rear of that Siam Water Park the location is perfect quiet but also so central to everywhere

Rachel McBain

Fantastic family, friendly hotel. would definitely go back. Ideal location, lots of lovely wee bars and restaurants 5 min walk from hotel. also able to get taxi boat over to San Antonio for only 5 euro per person. Staff are super friendly and the 2 onsite restaurants are brilliant.

Kathleen Hope

Lovely hotel in an excellent location. Rooms are cleaned and turned over to a very high standard. Amazing choice of food for breakfast and evening meal. Chefs are fantastic and cook your food to your liking. Bar staff are great. Entertainment staff are fabulous keeping everyone entertained. Big shoutout to Debbie and Pilar who work very hard with long hours and of course all of the other staff too. We WILL be back soon.

Julie Cartwright

This hotel is beautiful. Staff very helpful and friendly. The rooms are spacious and clean. The buffet food is fabulous and has endless choice to suit all tastes. The hotel have a policy of only being able to reserve sunbeds round the pool for 30 minutes. I agree with this except I think 1 hour should be the limit as when you come down for breakfast I don’t think 30 minutes is long enough to go and eat. It was definitely a big plus and it stops people putting towels on sunbeds and not using the beds. We booked the exclusive package which includes bed, breakfast & evening meal. You also have use of the exclusive bar between 10.30 to 18.00 where there is food, beer, soft drinks, wine & spirits. Very happy with our choice.

Chris Neary

Enjoyed a 3 night stay at Tigotan . Bed breakfast and dinner Inc. Well appointed adult only hotel well placed between Los Cristianos and Las Americas. Booked deluxe poolside room with balcony. Ideal but bathroom was a quite small and compact. All the staff are very helpful and friendly. Although buffet style the food is excellent both at breakfast and in the evenings, well above average standards. Drinks prices are reasonable. All in all a great hotel, and well recommended. Note, the right hand wing enjoys more sunshine than the left. We had room 162 on the sunny side 😎

Rebekka Absolon

Had a wonderful stay, wish we were here for longer! All the staff were incredibly accommodating and friendly. The managers were very helpful with dietary requirements. Debbie was a legend - she ran so many fun activities (loved the karaoke and water aerobics). Thank you so much for a fantastic stay!!

Gillian Harper

We booked a romance room with inclusive service. Room was grand, top up on mini bar and coffees would have been a nice touch! Staff were lovely and polite. Location is excellent writhing walking distance to everything. No problems getting sun loungers and good choice of food.

Daniel Smoker

Myself and a friend booked this as a last minute holiday to get some well needed sun. Upon arriving at the hotel we were greeted by friendly reception staff who checked us in and showed us everything about the hotel which was really helpful. I gave them a laugh as I thought I had managed to lose my passport between the airport & the hotel but having a bag with so many zip pockets it was just well hidden. The rooms are clean and well maintained. Loved the walk in shower made it easier to use with my sun burn after day 1 (oops). All the staff were fantastic and truly made you feel welcome all day everyday. Particular shout out to David the bar tender who saw us venturing towards the bar and had the drinks at the ready :). The on-site entertainment had everything you need for adults and Children. The day time and evening entertainers were great, still have the song they dance to stuck in my head haha. I was particularly impressed with the wildlife they have on site (Parrots, Guinea Pigs, Ducks which my son would love, although the parrots could do with being more polite ;) The food was great, always a bit hit and miss with an all inclusive but this was certainly a hit. Wish I had stayed longer than 4 days but will certainly be going back and taking more of us along for the fun. Big thank you for a very enjoyable stay and see you again real soon.

ahmad parvizy

I had an amazing stay at this hotel! Everything was perfect. The room was very clean and comfortable, the food was delicious, and the overall atmosphere was peaceful and relaxing. What truly made our experience special was the incredible staff. They were all extremely kind, respectful, and welcoming, making us feel right at home. Every team member was lovely and attentive. The entertainment team was also fantastic—friendly, energetic, and engaging. One of them, Fabio, stood out with his warm personality. Talking with him was a pleasure, and his enthusiasm added a lot of positive energy to our stay. I highly recommend this hotel and would love to come back!

shaghayegh Rabiei

Highly recommend. Staff , environment, food and drinks and all items are perfect. I will go to this hotel again. Also entertainment team is so friendly and try to entertain you. This hotel is family friendly and you can see many family and kids which shows the positive, warm , relax and safe atmosphere of this hotel.

feofzp

Had a good time here, the rooms are spacious, even the single room. The bathroom was renovated, the bed comfortable(the pillows could be better though). I liked the room layout a lot. There was a lot of food, not all of which was tasty but I could always find something to eat. Unlimited drinks at the bar as well. At dinner you get to share a table with some other guests but I think it's a good way to meet people. Location was good too, close to beaches and the main street (was a bit noisy at nights) Not everything was perfect, I had ants everywhere in my room. Also the WIFI was terrible: entering all your personal data and validating email to connect each time, and it would disconnect after 5 minutes of idleness. They must be doing this on purpose, so that less people are using it.

Thomas Tangelder

I ve been in this hotel first time in 1992. Now in 2025 i came back to see my favourite hotel from the past and i still love it. Especially the tropical garden, the pool area and the short way to the beach. The staff is very friendly. On my last day i forgot my videostatif in the hotel and the people at the reception organized with David from Tui that i got it back with another transferbus from hotel to Airport. Thank you so much!!!

Carole Golden

Just returned following one week as a solo traveller, garden room which overlooked mature gardens and pool, room was spacious, comfortable and well maintained, housekeeping excellent and supplied daily with regular towel and linen change. Breakfast plentiful and well prepared, staff hard working, well presented and approachable. Will hopefully return and highly recommend location Central with easy access to coast road

Ophelie Adeyemi

We had a great stay! The only hiccup was on the first morning when construction work began at 6 a.m. on a nearby building, and we could hear constant banging. I reported it to reception, and there was no noise on the following mornings. I’m not sure if this was because the hotel staff spoke to the construction workers, but if so, that’s what I call going the extra mile! The room was lovely, and the bed was very comfortable. The buffet breakfast was great, though the toaster took forever to grill the bread—I had to put it through five times! However, this didn’t ruin the experience. The hotel staff were very nice and helpful throughout our stay. I would recommend this hotel to anyone looking for a peaceful getaway, away from loud music and parties. I also highly recommend booking Taste 1973—it was an amazing experience. Thank you!

Caroline Sankey

Sad to be leaving here after 8 amazing nights!! What a hotel! I felt tearful on arrival of how grand and beautiful it is not only on the outside but the inside too! Love the feel and atmosphere. You feel like you’re in Mexico. 😊 from arrival the service of the staff has been exceptional. The staff are attentive and friendly , we had booked a couple of our day trips out via the reception staff and it was an easy experience inc how fast the taxi arrives to the hotel. As it is on the corner of “the strip” it’s super easy to go out at night and experience the nightlife of Tenerife all whilst being close by to your hotel! The food is also fabulous the variety on offer at breakfast has anything and everything. I loved to watch the chefs prepare the eggs and omelettes etc the pool is gorgeous and relaxing lots of space , very close to the beach with the beach bar connected. I honestly could write and write about how good this holiday has been and a large proportion of that is down to this hotel. Would definitely stay here again.

Ian Bettany

We stayed here for 11 days and from arrival to departure the hotel and staff were excellent. Out room was cleaned daily and was very comfortable. The breakfast was excellent the choice was very wide from cold to hot food. We will definitely be returning next year.

Hugo anka

A really great hotell the personal and service is more than great Everyone is super nice. If you have included dinner in your stay it is something i can recomend the dinner is really nice it is different menus everyday and really good food overall a really nice hotell and the location it is in if you are looking for a good hotell in the middel of LAS americanas This is the One

Skip

Was there a few years ago it's a great hotel for adults no kids when we were there so peaceful overlooking the golf course a discount on course plus hote provided free golf carts to anyone who wanted them. Would recommend to any golfers

Andy

One of the best hotels that we have visited in the world. We are not golfers as the majority of guests are but that does not detract from any part of the experience. Many hotels bill themselves as 5 star and are not; Las Madrigueras is a true 5 star establishment. Rooms have fantastic views, with spacious balconies and quality furniture. The whole hotel has shaded seating area throughout. It was 34/35 degrees for most of our stay, so this was a godsend. Restaurant and food quality and choice are superb. The pool is wonderful and never busy, if you like to swim. Finally the staff. Exemplary, friendly, professional and happy. The clientele are mainly well heeled Europeans and British. If you want a quiet, unspoiled break, this is a great choice. Not for everyone but most of the guests have been back here for the last ten years or more. I think they like to keep it a secret... and no wonder!

Jacqueline Crummie

Just absolutely loved the peace and quiet, staff first class 👌 and nothing is a problem. Went out of way to retrieve an item we lost in a taxi . I just can't rate this hotel as it's definitely 5 stars plus .Food, especially breakfast, was superb, oh another bonus, plenty of sun loungers

Alanna Reilly

Should never be a five star hotel , food is absolutely vile , clearers making so much noise with furniture etc at 7AM EVERY MORNING golf course next door very poor condition showers in the room are absolutely terrible going from freezing cold to skin blistering hot , booked a room as a couple and received 2 x single beds fit for children, will definitely not be back here for 5 star way overpriced to !

Richard Tomlin

We have recently returned from our holiday. I must say this hotel is lovely, the rooms, pool and golf were excellent. Really friendly staff and good food. Negatives with this hotel is there was no information in the rooms, meal times and general info about the area etc., also there was a lovely piano bar but unfortunately there was no pianist, so entertainment was not available. As the hotel is located quite away from facilities I think they have missed an opportunity having no evening entertainment.

Stephen T

What a find 😀👍 A beautiful boutique hotel with the most fantastic attentive staff and perfect location. Gorgeous room overlooking the very attractive pool and outdoors area with viewes to the beach and sea beyond. Our gorgeous room with upper mezzanine floor with plunge pool and cabana. The giant sumptuous bed large bathroom with walk in shower and bath fluffy towels and twin basins. However the friendly highly professional attentive staff who just made the stay even more perfect. Nothing was ever too much trouble. A special call out for the breakfast team and Emil who always gave us a fun start to the day. Pool area is gorgeous and perfect place to relax.Next door sister hotel has an easy access gym too and location beside seafront boardwalk and short walk to centre is super convenient !! Our 1st visit and will definitely be more when we return Thank you team 👌😀

Grandma Lindo

We have just had the greatest pleasure of vacationing at this hotel, it was expensive but our daughter and son in law treated us to this holiday. We had the most wonderful time , the hotel was spotless, rooms a great size , breakfast was superb and plenty of choice, the staff were second to none attentive but not intrusive polite and genuine “thank you all for your 1st class service” and the bonus, we were with our daughter and son in law who flew in from the states to spend time with us “we came from United Kingdom” We most definitely would love to stay there again and would highly recommend to other potential guests.

Carolin Pasi

We enjoyed our second stay here a lot. The staff was very welcoming and attentive, had very good recommendations for us concerning food and even though they couldn't offer a late check out for our surperior room, they gave us access to one of their standard rooms until we had to leave for the airport. The sister hotel offers a free gym which we used once. It was alright. In general, the music playing from their sister hotel was a little too loud (and sometimes repetitive) when you wanted to relax on the terraces. Breakfast was nice, not too many options but nevertheless very high quality and the kitchen could always accommodate our special wishes. All in all, we enjoyed our stay very much!

Rodney Agnew

We couldn’t have asked for a better experience. Hotel Sir Anthony exceeded our expectations in every way, offering a warm and welcoming atmosphere that’s often missing in many 5-star hotels. From the moment we arrived, the staff were incredibly friendly and professional. On our first morning, the duty manager greeted us at breakfast with a simple yet perfect line: ‘Where would you like to sit; this is your home.’ It set the tone for the rest of our stay. The food was fantastic, and the facilities were top-notch. We booked a superior room, but spent most of our time relaxing by the pool, where there were plenty of high-quality sunbeds, parasols, and attentive service on hand. I also took advantage of the free gym at their sister hotel, which was spotless and well-equipped. Despite the central location, the hotel was quiet at night, making it an ideal retreat. Having stayed at several other top hotels in Tenerife, I can confidently say that this one is the best by far.

Ian Robert Burdon

Just back from 1 week staying at this hotel. This hotel is fantastic. What makes it so good apart from the pool area restaurant etc are the staff they are exceptional..We would recommend this hotel 100%. We will return.

Jonathan Back

Mixed feelings about our stay here. On one hand it was great, the pool area was nice and calm, and lovely pathways to walk by. The lady at the reception was happy to help. But on the other hand, the area was noisy during the night, the walls, especially the doors, are thin, you can hear through. We had small ants in our room even though we were on the second floor. The bathroom faucet was super nasty, and had probably not been cleaned for quite some time (image attached). The room had some teabags provided, and they looked old and water-damaged. Quite nasty to be honest. Breakfast was okay, not good, not bad. Could have been more variety. Some things felt like they were brought up from the freezer and microwaved before serving, like spanish omelette. We also planned to go on an excursion one day, start 15 minutes before breakfast opened. We asked the guy at the reception if picnic was possible, he said absolutely not (even if we had already paid for breakfast). Later that day there was a lady at the reception, and we asked her about the picnic, and she on the other hand assured it would be possible. We then went to the bar 7:30 in the morning to pick up the picnic, the guy from the previous day was once again there and was super confused and said it was not possible, almost angry at us. But when we insisted that the lady said it was okay, he started packing a picnic bag for us. It was all very confusing. In general, I wouldn't recommend getting breakfast from this place

hellen li

Looks good, clean, but if you want to relax, sleep this is not the place, really not. There is noise all night. Paper walls, you hear EVERITHING the neighbour does. Unfriendly breakfast stuff. 0% vegetables offer for breakfast. 80% sugary stuff.

Cliodhna Twomey

Couldn’t recommend this hotel enough ! Honestly I have told all my friends and family about this hotel ! Rooms are clean & spacious. Very safe area with security. Cleaners very friendly and left the room spotless every second day. The hotel supplies a big hairdryer in reception for the guests and also can rent a curler & hair straightener. Only down fall of this place is that there is no air con . Only a fan in the ceiling. This didn’t effect us as we came in April but may affect on hotter months during the summer.

Ross Naylor

Perfect little spot in Playas, a real little gem. 10 minute walk to the strip (or 2 minutes if you hire an electric scooter) 30 second stroll to the beach. The rooms were nice and modern and surprisingly quiet given the location. The staff were pleasant and didn’t bother us at all throughout the stay. 12 of us stayed here on a stag do recently and spent most of the daytime around the pool listening to our own music and drinking beers with no complaints from staff, couldn’t ask for much better to be honest, definitely prefer a set up like this to a hotel. Would definitely stay again.

Wojtek Tworek

Great place in the heart of Playa de las Americas. Clean and spaceus rooms, quiet despite of localization. Recomend