Holidays to Playa de las Americas

barrie pope

Honest Review of My Stay I wanted to share my experience after staying at this hotel. Before booking, I had read the reviews and noticed they were mostly negative. However, I figured people are often more inclined to leave negative feedback than positive, so I decided to give it a try. Overall, the hotel is quite dated, but I have to say the staff are incredibly kind and accommodating. The rooms were spotlessly clean, which was a big plus for me. I did notice that the staff seem to deal with a lot of difficult behavior from some guests, which must be challenging for them. When it comes to the food, I have no complaints about the quality—it was tasty! That said, the variety wasn’t great, similar to what you might find at other budget-friendly hotels. As with many package holidays, the meals did become a bit repetitive over time. Would I recommend this hotel? It really depends on what you’re looking for. If you’re okay with a lively atmosphere and don’t mind some noise from younger, party-focused guests, then yes, this hotel might suit you. However, if you’re seeking a quiet and peaceful retreat, I’d say this probably isn’t the best choice. This hotel is geared towards travelers on a budget, and some guests certainly make the most of the free bars and alcohol. Keep that in mind when deciding if it’s the right fit for you.

Mick Sampson

Stayed at the "resort" on 3 separate occasions. The 1st visit was actually my 1st time in Tenerife. Me and a friend booked the stay though a travel agent, on their recommendation. I arranged the 2nd stay myself. I arranged the 3rd stay myself again. The location is good, close to all that could want. The food was plentiful, but passable at best. The inclusive beers were all local, no premium ones(Strongbow etc) unless you paid. Again, the inclusive spirits were of the cheap and cheerful variety, and somewhat weak. The rooms were clean and serviced daily. The clientele were mostly young, but there was never any raucous behaviour that I saw. All in all, I can say that if I wanted a specific future date, and my preferred choices weren't unavailable, then I would go again - better the devil you know....

Sara

I gave 1 star because it doesn’t let me select 0 stars. The hotel is old, there is no AC in the room. The hair dryer is not provided you need to pay extra if you want it, same for the fan and anything else in the room. Is been provided only a bar of soap for a week. There are not double bed, or this is what they said to us. The swimming pool is acceptable. The food is awful, product are not fresh and there is not even no one that check your room number when you go downstairs to eat so is quite useless pay extra for an all inclusive deal. They didn’t even provided us the sign to place out the door to communicate at the staff to do not enter in the morning if you would oversleep. The good things was the location, is not far from the beach and from the other activities.They didn’t even ask us how was our hotel stay when we gave our card room back at the end of our week. I really do not recommend this hotel.

Steven Digner

Recently returned from a weeks stay at this complex. Unfortunately, we booked before reading the reviews. The location is excellent and was central for most things, eating out, drinking and the beach. The complex however is dated and would benefit from some TLC. The food was basic at best and the choice, well there wasn’t one. It was the same food every meal time. The room we stayed in was large and that is the only good thing I can say about it. There is no air conditioning ( you have to hire a fan) the towels were changed once in a week, as were the beds.The bathroom was never cleaned and there was an infestation of small bugs in the bathroom that would run round when you turned the light on to use the toilet at night. The reception staff were helpful and friendly, as was the young man who worked the bar in the evening. The other staff member obviously missed the course on customer service and almost threw your drink at you. I am aware that the complex does not charge the earth for a weeks all inclusive stay but, I do expect the rooms to be clean and , as best they can, bug free. Regarding the food, well at least I lost some weight.

Tyla Krishna

Love this budget hotel, staff are amazing especially bar staff! Had so much fun and made life long friends. Rooms were budget but was hardly in there and sat downstairs by the pool which we loved.

Scott Russell

Excellent hotel, staff couldn't have been any more helpful. Rooms are clean albeit a little dated and if updated this would be a 4 star. A/C wasn't working the night I arrived, was fixed the next day, begun to leak the following day so was moved room. There's entertainment every day by the pool, the location is perfect for the main strip and Siam park, all walking distance. If you want a quiet holiday then avoid this as it's close to all the clubs but if you're looking for a hotel near the nightlife, this is the one. I'll definitely stay here again 😊

stefan arsene

The location is excellent, the staff is friendly, and the food is great. The entertainment is acceptable but could be improved. However, the rooms are outdated and need urgent renovations; our sofa bed was very uncomfortable. Overall, I would give a good rating because the staff is making an effort to provide a positive experience."

Arne Baillieu

Palm beach, it's a older hotel that needs a touch of love. Rooms: Nice Size room, I slept great on the bed. I don't mind the music outside at night, but beware, there are loud pubs playing till 4u (I still sleep with window open). Nice vieuw of the sea! Bathroom is old and needs to be renewed. But everything works perfectly. Balcony haves a lovely size. Hotel: nothing special, but clean. Needs a update aswell. Nice (and clean) pool. Lot of space. Food: breakfast was good, the dinner at night is not great. I would suggest too take only breakfast here and eat outside. Overal, Nice cheap hotel. No Luxury resort, but you don't pay for that either.

Jenin Assaf

Overall positive experience. We had a 2 bedroom apartment which was larger than I had expected. Beds were comfortable although overall furniture was quite dated. Location is excellent and services (including a small supermarket) were very convenient. Staff were very pleasant and professional. Negative aspects included seeing roaches (which seem to be everywhere on island) and the entertainment at pool which was so loud if you were trying to relax in room.

Eoin Tucker

This is a great option for anyone coming to Tenerife. It is an ideal location right across from the beach and only a 2 minute walk from all the restaurants. The service here is excellent from the shop to reception. Seif in particular was extremely helpful and obliging.

Imre

Huge place with very little directions within unless you are a good map reader (you get a map at check-in). Rooms are very big but not much furniture, so feels empty and echoes but we had a good sleep anyways. Bathroom is quite nice. There is a Spa that is open 10 to 18 daily but closed on Sundays which is a disappointment because we came for a weekend, checked in around 4pm on Saturday and so you have about 2h for Spa and then Sunday it's all closed. Also, the Spa is a separate business, so you have to pay to enter. There is a games room near the lobby, it's nice, it has multiple pool tables, video games, table tennis, boxing machine etc. There is evening entertainment on the big stage also near the lobby.

Peter Bain

Friendly staff throughout the hotel. Rooms are spacious, clean and great views. Where things are let down is the quality of the breakfast, the so called bacon is a mushed compacted donor kebab type substance, the sausage are hot dogs and there is always big queues for fried eggs and omelette. The experience at breakfast is quite manic and in my opinion needs managing better. But all said the hotel is safe and secure and has a good feel about the place. Would i go back again ? Yes, but just have fruit and cheese for breakfast 😏

Gary Scott

Had a retirement 3 day party with 16 of us staying at the Gara Suites. The rooms and views of the golf course were perfect. Breakfast was superb every morning with plenty of choice and tasty. Pool was fantastic-large,clean and safe with a lifeguard on duty all day. Every staff member we interacted with was helpful and friendly. The bar prices were pretty reasonable and the handy wee shop onsite sold almost everything you could need-apart from beer! It is a wee bit out of town but it's only a 20 min walk to the centre or 5 mins in a €5 taxi. Overall, we loved the Gara Suites and would recommend them to anybody.

KT Dinsy

The check in was very basic and there was no information provided in the room. The rooms are outdated and not well maintained, the photos on providers websites don’t reflect them in a true light. We stayed here for a week and we are sure the floor in the room was never cleaned….. by the last couple of days when you got out or the shower your feet would be straight back to being dirty, same with socks. It’s a shame some of the staff let the really lovely ones down. There’s one lady who needs to learn customer service, we actually came to resent if she was the one on any of the areas. In the room we got a kettle and two cups but no tea or coffee which is usually included….. and if not you’re told. When we queried this they said no you have to just get it at the bar. If you need to use an iron/ironing board you have to request this and pay a deposit, the iron was rubbish. We booked for breakfast to be included and felt it was just average, a small hot selection and then the usual cold meats etc. On the first night we arrived late so decided to pay for the tea buffet that some book as all inclusive, the sign said Italian, it was cold pizza, dry pasta and random cold sauces, I would definitely say it’s not worth adding it on. The pool area is a nice size however because it’s surrounded by the hotel you don’t get a lot of sun. It’s about a 20 minute walk to get right to the front, about 10-15 mins to the first bars/shops/restaurants. There’s usually a couple of taxis that charge between 6-8 euro depending on where you’re wanting to go. To Costa Adeji we paid 15 euro. Please note there isn’t a cut through so you have to walk around the golf course to get anywhere.

Simon Eastwood

Great family hotel with tidy rooms, good swimming pools and outside area. Nice buffet breakfast and evening meal with a good selection. The location is a 30 to 40 minute walk to the beach with a steep incline. A track all around the hotel and golf course for running and walking is fun.

Tim Rock

We had a good holiday with no issues. Being half term (UK) the hotel was close to capacity. We had to queue at meal times to get a table in restaurant. Most of the staff are polite, hospitable and happy to help. Room was fresh and clean, all the facilities you need. Pools are nice and you can always get a sunbed. We went all inslusive drinks from 10:30am with cocktails included. Breakfast lunch and dinner mainly catered for a European pallet but there’s plenty of chips, pizzas, burgers etc on tap. We’d stay here again and would recommend it to families

Kev Walker

This was our first visit to this hotel & although it was near Veronica,s strip,we didn,t hear any noise. The hotel itself was clean,food was good,plenty of choice. Over all a enjoyable stay. Only down side was it,s quite a way out of town. Hotel staff very friendly & efficient

Anon

We arrived back in Wales at 1am Saturday 31st August after an 11 night stay at the Gala Hotel. What a holiday. It was perfect from start to finish. And any minor problems were dealt with immediately without any attitude from staff. Nothing was too much trouble for all the staff we met but our cleaner of room 563 was fabulous and Joel behind reception. We can't big this hotel up enough to be honest as we didn't have any complaints. And considering it's supposed to be so close to the strip, it wasn't noisy once you closed your balcony door and we didn't have one police incident the whole time. The all inclusive system is all by card so you don't have to wear a band on your hand. And all staff are polite and I could order as many drinks at a time as I wanted, and was not limited to one at a time by each person.

caro walch

The hotel was okay. We got a room downstairs, no view at all. Next to the path where all trucks drove, at 4 a.m. the trash was picked up, glas was brought to the trash at night and in the morning, sleeping was not really easy. We did pay the same price for a bad room in the hotel and we did not even get a warning about the placement when we checked in. The room was okay, the bathroom could use some renovation. The Check-In was easy and the people at the reception were nice. The buffet: it was big enough but always pretty similar. Breakfast was always the same except for some small changes. There were a lot of times where food was empty and did not get refilled a very long time, especially 1h or even 1 ½h before "closing". The waiters were nice. Pool: Not enough loungers and sun shade. The cocktails were not that good and the bartenders often seemed annoyed about ordering specific cocktails. The hotel was at a pretty good spot, it was loud due to the party mile but that should be clear after some research in advance. They had a special path to the beach which was a good shortcut and only took 3 minutes to get to the beach. Animation was okay, could have been better. Overall it was okay but absolutely not 4 stars.

Andy Hilliard

So I’m currently here on a family holiday half board and I want to be totally honest with this review. So the rooms are ok tidy well presented If you have a car it’s 10euro per day parking. The food is not very nice and all drinks you must pay for which is fine but we are half board so you would expect a water with your meal not great if your on a budget. Staff mostly rude apart from reception especially in the dinner breakfast is not great either but you can have a drink with this. Everything else you need to pay towels safe etc.. The Reason for this review is the staff are getting kids to do reviews and telling them what to write and give good ratings when in fact it really isn’t that great for the money also have to pay for indoor pool.

Steven McGhie

We visited this hotel on a 10 day holiday. Rooms were spacious, well air conditioned and very well looked after by the room staff. The food was better than I expected and the theme changed every night and the waiting staff were brilliant. The hotel amusements for the kids were great, multiple pools to choose from were all very clean. We visited the sister hotel, The Green Garden a couple of years ago and is definitely of the same standard. Highly recommended

Alun Thomas

Book a last-minute 7-night B&B stay here with my family (2 teenage boys). Arrived midday, so rooms weren't ready, but we knew this beforehand( the room was ready about 2:30 pm). Alfredo checked us in and gave us the rundown on the hotel, mealtimes, and pools etc, he even called our transfer company( several times that week) to see if they had found my sons bag he left on the bus 🤦‍♂️. Room was a 2 bed 2 story terrace (cleaned every day by the awesome cleaning staff) photos attached. Pools were decent size, and lifeguards were not too strict. They told people off when they needed to. Animation team were good from what we saw. The location was a little bit away from the beach, and the main areas, there was a free bus to and from the beach and Siam every day. Taxi was about 7 Euros to most places or loads of scooters to hire. There is a bit of a steep hill up to the hotel, but perfect to get your steps in. The shopping centres are about a 20/25 minute walk, We upgraded to all-inclusive twice during our stay (€45 per person), which was worth it for the 2 pool days we had. Food was decent with a good variety breakfast was worth having every day. The reception, bar, and restaurant staff were all awesome, happy, friendly, and extremely helpful, genuinely nice people. We would stay here again as it is close to the airport, Siam Park, and Karting club Tenerife. Cheers for a great week in the sun 🌞 😁.

Tímea Keresztes

When we arrived at the hotel we were both really impressed . The interior of the hotel is beautiful. The receptionist of the hotel was very helpful and kind. We had to wait for the room,which was fine,so we went for a little walk and ate something at the pool bar. But after we checked in and got our room,that was disappointing. The room was dirty. Stain on the curtain and black thick hair all over,in the bathroom is the worst. The iron they delivered to us is burned, I don't think we ever are going to use that, we don't want to damage our clothes. We kept it quiet,we didn't want to make a big deal about it,but on the second day we received a courtesy phone call from reception. We told him everything and later showed pictures at the desk,he promised they would clean properly the next day. Sadly that didn't happen. About breakfast, it's ok,but every day is the same,a little bit of change daily would be great. Location wise is far from the city and the beach, I only recommend this place if you are willing to rent a car or don't mind paying for a taxi daily. After my review here they made a big effort and did a deep cleaning in our room. This was really appreciated. I would highly recommend the managers to check on their people's work more often. As I can see now,they could do an amazing job if they are under pressure.

P G

The experience was not entirely positive. The complex is pleasant and objectively well-equipped: there are three pools, two bars, a restaurant, a small game room with ping pong tables, a laundry facility, parking, a supermarket, and several weekly entertainment events. The staff is often the highlight: many are genuinely kind and empathetic. The children's entertainers, in particular, are exceptional. This is a valuable aspect worth emphasizing. However, it feels like quantity over quality. The restaurant is of very low quality: a large buffet with many fast-food-style options. Although there is a different theme each evening, the differences are minimal, not well thought out, and often unappealing. The all-inclusive package is only worthwhile for those who consume a lot at the bar (which wasn’t our case). The other offerings are so low-cost that they hold no appeal whatsoever. Maintenance needs improvement. In our room, several elements were in poor condition upon arrival. The children's pool (water park) was out of service for our entire stay, supposedly under maintenance. Despite being a four-star establishment, no assistance was provided to help a family carry luggage up three flights of stairs (there are no elevators). The images on the website are misleading and not always realistic.

Richard Voogt

Food let’s this hotel down. This hotel could be really great but unfortunately the stay was disappointing for a few reasons. Food is limited and not of 4 star hotel quality. Staff need to be retrained on basic etiquette with serving in restaurant, eg leaning over customers to grab plates etc. Otherwise staff are very friendly. The family suites are very spacious but a bit dated, lacking basic things such as plug sockets and the WiFi is very poor, constantly going in and out of service. It would be a much better stay if these things were improved. The advertising is misleading in this aspect

Claire Tierney

This is our 2nd time staying at the hotel and 1st time going all inclusive. The hotel is clean and comfortable. The staff were so friendly. There is a good selection of food and something for everyone. We spent most of the time around the hotel as the pool area was very spacious with plenty of sunbeds. There are two pools with one heated in winter. The activities were excellent and so were the staff with a special mention to Javier, he got everyone involved and took part in the daily water volleyball matches. We really enjoyed our stay as it was both relaxing and full of activities. I would recommend this hotel, as we will be back.

Violet Connor

An absolute amazing hotel, my sons first time abroad in his wheelchair, hotel so accessible and staff really attentive. A night in the Italian restaurant was included with our all inclusive and food was amazing, cocktails including in all inclusive too. We had a little issue with my sons shower chair but within a couple of hours one of the receptionist helped us out and had the correct shower chair delivered 😃 the location was perfect for access to beach, shops, pubs and restaurants. Would definitely recommend this hotel, all staff really friendly and accommodating 😃

Owen McMahon

From the minute my wife and I arrived it was just perfect. The hotel was very clean and the staff were so friendly. The food was good and there was always a good selection. We spent most of the time in and around the hotel as the pool area was very spacious with plenty of sunbeds to go around. The pool activities were excellent as were the entertainment staff with a special mention for Xavier and Laura. We really enjoyed our stay as it was both relaxing and activity full (if you wanted to join in the activities).

Elaine Barclay

What a wonderful hotel, staff on every level were exceptional. Food was excellent, only used buffet restaurant as was so good. Family of 5, got rooms next to each other, paid for sea view, our room did not get sun but did not spoil our holiday. Very clean and exceptional house keeping. Booked A/I only 2 of us had some alcohol. Worth every penny. Only fault we only stayed 7 nights. Will definitely return. This hotel is a must. Just some ignorant guests who put towels on beds.

Nicola Dyke

The animation team, Javier, Marta and Yumara were absolutely fabulous and made the holiday. They were so friendly, helpful and funny. They were the face of the hotel and did an amazing job. The hotel is everything that is needed for a perfect holiday. The rooms were small but more than adequate. They were kept clean and maid service was excellent. The facilities were perfect and never ant issues getting a sun bed. The entertainment in the evenings was superb. The food is typically all inclusive and not always warm. All in all an enjoyable holiday.

charlie Naylor

Location is good for tourism, but located right next to local bars and tourists screaming on all night are bound to keep you awake, I am writing this review at 1am as I am sat on the balcony listening to a group of tourists practically shouting at eachother. Photos are far from actual rooms and not as advertised. Seemingly no food available from hotel, bear minimum provided in rooms with no air conditioning. Pool and drinks are unavailable after 7pm and no floaters or balls allowed in the pool. Just to top it off, the beds and couches are riddled with bed bugs, had woken up with a rash and bites every night I spent here. It’s a shame as it’s the only downside to an otherwise lovely holiday. would highly recommend paying slightly more for a nicer hotel in the area, even if this means a shorter stay.

MrFarafreak

I took the "superior studio with solarium" which cost me 298.80€ for two nights. It's not expensive, but also is not cheap..... but it's far away from the photos they are showing on the website. All the furniture is super old from the 80-ies, the studio was not cleaned properly and had some strange odor, and the breakfast is served in another hotel... It's not that terribly bad, but I don't plan on coming back.

J Brizio

For us we had a group of 8 friends and family and we needed to be close by to the beach, cafes, bars and restaurants which we found Udalla Park was in a great location and a short walk to all of these! The rooms were cosy but still very spacious as well has having our own roof space for sunbathing and relaxing. Very good value for money and the staff were very helpful across the whole holiday! No issues with sleep at all comfy and clean rooms!

Scott Crooks

If you like quiet areas then this is perfect. Still not to far away to have a more lively night. Hotel staff very helpful and friendly. When we were there it was very quiet and relaxed. Pool was cold but then it is thier winter.

lottie Hall

Perfect location but that was where the positives ended. Rooms dated, WiFi barely worked, no air con and the rooms didn’t look like the pictures online. Wish we had read the reviews. Paid a lot more than we usually pay when we go to Tenerife (we go every year) and felt really disappointed. Room only got cleaned once when we were there for an entire week, despite having the please clean our room sign on every day. We asked at reception if they even had a little fan for the room because it was so hot but they didn’t. No kettle or iron either.

Nicole Gilmour

The nice pictures of the green, modern rooms are for self catering guests only. If you pay for B&B, AI etc., you'll be met with one of the worst rooms I've ever seen. The furniture is old metal, the beds are so uncomfortable, the TV is tiny and about 20 years old and the dryer outside was coated in some weird white clumps. The shower lacks power and floods the whole bathroom. There's no caddy in the shower, so you're bending down constantly to get shampoo etc. The sink wouldn't drain properly, had to remove the plug cover to overcome this. And the shower grate looks like it's never been removed to be cleaned. Speaking about cleaning, the maids don't do much. Don't think our floor or shower was washed the whole week. Some of the staff are quite rude and dismissive. One of the security guards (the one with glasses) was checking wristbands and literally shouting at people to go to reception if they didn't have theirs on. So rude, there's no need for it. Bar at the pool is ridiculously expensive too. It's a good location, close to plenty of shops and restaurants but that's about it. SC rooms look okay, but I wouldn't bother. Get far better value for money elsewhere.

Demi Murley

Our stay at this hotel was deeply disappointing and unsettling. There is absolutely no sense of security, and the staff showed no interest in addressing serious issues. One night, there was loud screaming and shouting in the corridor near our room. I reported it to reception, but they did nothing to intervene. Left with no other option, I politely asked the people to quiet down. Instead of de-escalating, they ran to our door, pounded on it aggressively, and hurled offensive slurs at us. It was an incredibly frightening experience, and the lack of response from the staff made it worse. A few nights before this we were woken up at 4am when we had to be up early the next morning with drunken screaming too! The hotel seems to attract rowdy and disruptive guests, likely due to its location, and we were constantly woken up by loud, drunken behavior in the early hours of the morning. After staying for 11 nights, we never felt safe or comfortable. Unless you’re here solely for a chaotic party atmosphere, I would avoid this hotel at all costs.

Tyrese Johnson-Fisher

The hotel was not what I expected. Good - The food was good with a lot of variety and so was the location. Bad - The room was not comfortable at all, nor the bed. The staff were rude and I found them to be quite racist as a black male. You have to have a band to be able to get into the hotel and rather than checking everyone’s, they only asked to see mine whenever I entered the building. Also they do not allow you to bro my in guests - I have never seen that anywhere in the world. Also, I had lost something and they were not comforting or supportive at all. Also the pools were only outside, not inclusive with the booking as falsely advertised. Personally I would not stay here again.

Hossain Zahid

Don’t listen to the bad reviews. This Hotel is great. It’s not the best hotel in the world, but for the price/quality ratio is good. A lot of people complain about noise, bear in mind you came to Tenerife. There’s loud music all night everywhere. People come here to enjoy their holiday and have fun. We booked bed and breakfast which was good enough. Staff is also not bad, luckily we had a good staff member checking us in. Also people complaining they did not get their room cleaned. Leave the card outside and they will clean the room everyday. We got ours cleaned everyday. Will be definitely back!!

Carol Wilson

Hotel is good but there was no information in rooms about restaurant opening times or facilities or drinks menu. Staff especially bar and restaurant staff really good. I would like to point out that there is a homeless guy sleeping between trees on the corner between the hotel and supermarket. Please talk to him and if you have a spare euro he would be so grateful. Ask him how he ended up there and if he tells you the same story I think he is genuine. He said he was Italian and is a chef by trade. He lost his passport and is stranded until after Xmas because he has no money and the Italian embassy have said they will try to issue him with a passport but it will be after Xmas. He was close to tears when we talked to him and we thought he was genuine. Please if you're there talk to him and judge for yourself.

Jodie

I don't know how this hotel has the high ratings it does... 1. Rooms don't have aircon, and its NEEDED in the 30+ degree heat. I was so sleep deprived and dehydrated that I debated going down to the beach and sleeping outside! You can rent an aircon box from them, but the audacity to use that to con more money out of guests is a joke. You have to have your door wide open for a bit of a breeze through which isn't ideal when you've got your belongings out in the open for anyone to walk in and take. 2. Rooms are dirty and in desperate need of TLC. The maids do a great job and hats off to them for it, but the rooms are lacking. 3. EVERYTHING in this hotel is used as a threat for a fine. Don't speak loud, don't have fun, don't switch the TV on in case it breaks, don't let your child play with a floatie by the pool, or you'll be fined hundreds of euros. We wound up leaving after a few days and going to another hotel for the last week of our holiday. Never in my life have I had to do that, and I've stayed in some really questionable places before. I wasn't expecting much but I expected to be comfortable at the very least.

Maggie Maxwell

Fabulous for a holiday, you're in las Americas but a short walk from Los Cristianos, the pool area is excellent & prices at the bar very reasonable! The bartender (Tom?) Very attentive & always smiling, lovely guy! & a bit of eye candy 😂I'd definitely come back.

Karen McNeill

Myself and my friend had a fantastic holiday. The hotel suited our needs perfectly. We chilled by the pool and ate at the pool bar with no complaints whatsoever. We would both definitely return.

Frank Camper

Not the worst hotel by any means. The noise from other guests wasn't an issue for us as you expect that in a holiday resort area. Those complaining about that might need to try book their next holiday in an area that isn't a beach party holiday type area such as Tenerife. What I would fault about the place is the ridiculous charges for damages. Such as a broken plastic chair costing hundreds. You can buy these chairs new for £15. No TV signal at all in our room. No air con at all in the room (only a fan which blows the warm air around), but we knew about this from previous reviews anyway. Road noise isn't bad at all, that's just the 7pm bedtime crew that's complaining about their beauty sleep being disturbed. Safes in the room cost extra. Beds were acceptable. For the price, we done okay. Never really spent any time at the hotel other than to sleep and to have a 20 min swim in the pool one day. Just make sure to be respectful and read the paper you're signing on arrival (they actually gave us two terms which both had different pool times on it), this costed us an hour of pool time. Laying having a drink and the lifeguard told us to leave, never even allowed me to rinse the chlorine off myself and insisted I walked into the lobby wet despite the hotel putting a sign at the door telling you not to enter when wet 🤔. Just seemed like he wanted home. Would have been nice to have been told the pool closes in 10 mins then a whistle when it closes. That way you're prepared and you don't need to quickly grab all your things and drinks and evacuate immediately. Felt kind of rude. Apart from that, it was acceptable.

Peter Banjoo

Do not book this hotel You can't fault the staff, but I would not recommend here The room and hotel itself is fine, the problem is the noise from other guests and the road Other guests , mainly large groups of seedy boozy brits abroad , will be yelling at night, blasting horrible dance music on balcony and yelling , swearing loudly by the pool and from their balcony, boozing as soon as pool bar opens, shouting in corridors, etc etc... lobby area having groups of clubbers and drunk british hooligans coming and going from the clubs I've never had worst nights sleep than my time here And the noise from the road ! Holy he'll, you've got motorbikes, loud cars etc roaring past your window.. and the street has hordes of drunk brit youths thinking they're the funniest people on earth shouting, jeering , arguing and yelling all night from the street.

Leah Langmead

Rooms were clean and had all of the essential amenities you need, like towels, hair dryer, shampoo, conditioner etc. cleaners were also very nice. The people who worked on reception were very happy to help and were good with helping us book airport transfers and good with our check in, as well as sorting late check out. Roof top Pool could do with a little refurbishing as it was a little outdated and some tiles were missing in it but was over all okay. Location was absolutely amazing, we were right in the middle of everything we needed, restaurants all around us, a short walk to the Veronica’s strip, very close to the beach and around a 25 minute walk to Siam park, bus stops straight outside and only around 15 minute taxi to the airport. I would definitely stay again, was really good for the price we paid as it was not on the expensive side at all

Nicholas Bianconi

The room was quite good, spacious and with everything you need for a standard stay in an hotel. Two things you may want to know about the room is the missing terrace and the few shower gel and shampoo doses available. The restaurant was ok, nothing special, not a 4 stars level, maybe a 2/3 stars level, if you don’t have a lot of expectations about the food you can enjoy the dinner and breakfast. The best part of the dinner is the live grill of fish and meat, great quality and friendly chef. The worst part about the dinner for me was the lack of cooked vegetables, you can craft your own salad with fresh ingredients but there were too few cooked vegetables, the few cooked vegetables present are a mix of frozen vegetables and legumes with little flavour. Finally the value for money was good, don’t expect a 4 stars level in anything, you are paying a price for a 2/3 stars level and you will get that even if the hotel offers services that let them receive 4 stars.

Mateusz Matysiak

Poor quality, high price. Very low WiFi connection, working only at the lobby. Soap and sachets with shampoo and shower gel - quality was soo bad, like I mean it. Also towels quite old and poor. Breakfast quite boring and low quality, especially drinks. What I did like about this hotel: quiet, big rooms, cool rooftop, and friendly staff, especially receptionist Gery.

Tomas O Neill

Lovely hotel, the rooms were spacious, well kept and clean. The staff were friendly and helpful. The hotel was just a 10 minute walk to the beach, bars and restaurants, great location

Sarah Brown

Rooms are big. Staff are friendly enough. Rooms not cleaned daily. No change of towels or lining during our week stay. Towels are old and do not smell or look particularly clean. Tea and coffee is provided. No milk. Mugs not washed and no change of plastic cups during out stay. Smell of cigarette smoke through the room when using the air-conditioning. Staff say this is a no smoking hotel, but not able to stop people doing so. Pool is clean. But not able to take refreshments there. There is no bar at the Pool either which is on the roof top. Overall disappointed in the hotel based on the reviews we read before our holiday.

Tony Taboureau

Very friendly and helpful staff. Room was spotlessly clean. Cleaning staff were very friendly and professional. Located on a busy road and quite noisy in the morning with traffic. Lots of places offering good value breakfast options. Big supermarket just a short walk from Marola Park very well stocked and good value. Bus stop just outside and plentiful taxis. 10 minute walk from the ⛱️ beach.

Laura Deering

We really enjoyed our stay at this hotel, we got upgraded on arrival to a one bedroom apartment which was spotless and spacious with a lovely view of the pool. Cleaners came in most days and left the apartment spotless with fresh towels every day. Really good location everything within walking distance and really close to the beach. Really quiet and relaxing.

Jay “ThatBlokeCalledJay” Clark

We couldn't be happier with our experience! From the moment we arrived, it was clear that cleanliness was a top priority. Our apartment was basic, but it was spotless and offered plenty of space to relax and unwind, making it the perfect home away from home. There is a separate bedroom, a spacious bathroom with a nice shower, kitchenette and lounge, and a wee balcony looking over the pool. AC: There is no air-conditioning, only a fan option, which you need to request a remote for from reception which requires a 50 euro refundable deposit. Bed: The beds are quite firm but we’re a bit heavier then we should be, so like a firm mattress. Safe: There is a safe which you need to purchase a card for, it was cheap, like 2 euros a day. The reception staff were helpful and friendly, always ready to assist with a smile. Their tips and recommendations enhanced our visit, making us feel truly welcomed. A good feature of Apartamentos Marola Park is its prime location. Just 300 meters from the beach, we could easily enjoy the sun and sea whenever we wished. Additionally, it’s within walking distance of virtually everything in Los Cristianos and Los Americas, making it super convenient for exploring the area’s shops, restaurants, and attractions. Note: There are steep hills and plenty of steps. However, there are also plenty of Motability options, electric scooters (which are great fun), Motability carts for rent and assisted bicycles. There’s also an amazing little shop next door! The charming lady who runs it has lived in the area for many years, and she shared wonderful local insights and stories. It’s a delightful spot to pick up some unique

Harry Townsend

We stayed at this hotel for 1 week. For reference we are 3 adults. We arrived on Saturday night at around 2:30am due too flight delays. Upon arrival was greeted by the staff who was relatively friendly. We were given a room but informed that we must check out of this room the following morning by 11am as we needed to move rooms as the hotel had double booked the room we had booked. Upon arrival you are forced to sign a list of rules, not something I've ever had to do at a hotel before. Upon entering the room discovered that there is NO AIRCON in any of the rooms. They do have fans mounted to the ceiling that can be operated via an app [which doesn't work] or by leavingn a €50 deposit which is later returned. The rooms themselves are nice size but are roasting hot unless you order a portal aorcon unit from a local company costing around €80/90 for a week. The next day we were forced out of our room at 11am and told we could not check into the new room till 4pm! We asked for the air con unit to be arranged for our arrival but staff refused to do this until we had checked in. We approached staff rasing a complaint about the hassel they had caused due to poor room management and requested free use of the safe as compensation for there mistake however this was laughed at and the manager could not be more intrested in this request or the hassel caused. The rooms were cleaned daily and new towels and bedding was provided. Staff also complained to a family that the children in the pool were making too much noise at lunch time playing. This was simply not true as they weren't. Whilst here we have heard/seen several other guests having to wait till late in the day to check in as rooms were not ready. We did not have the breakfast at the hotel so cannot comment on the food. I'd be cautious booking this hotel as it's not been as streamline stay as I would expect.

Megan Rice

Personally I would not stay here again, firstly when we arrived the staff were extremely blunt and told us that we had to wait for our room even though check in was 2pm. We were told that they were unsure on the time the room would be ready and we had to wait until 4pm with no shower and had to change in the luggage cupboard. Most importantly, the staff would knock on our doors every morning and let themselves in to our room to wake us up. I had signed a piece of paper to say we didn’t want the room cleaned as my friend was suffering bad hip pain and didn’t want to be disturbed. 3 members of staff let themselves into our room two days in a row whilst we were asleep in bed! barely any clothes!! And stood there until we woke up to demand to clean the room. I was shocked and very scared. I asked them to leave as I had no clothes on and they brought a translator into the room to tell us we had 15 mins to get dressed before they came into clean. I honestly do not think the staff had any respect for us whatsoever and recommended that if you are young girls do not stay here !!

Debbie Greig

Would love to leave a positive review but with just 3 days till our holiday they cancelled our booking and moved us to another hotel. We had specifically booked the California as we have stayed there before and it is a quiet adults only hotel but we have been moved to a large family hotel. Trying to contact anyone or get a truthful reply as to why this was done was near on impossible. When I finally got a reply it was differing stories from staff in reservations and and staff at the hotel. Being a member of their "Happiness" loyalty scheme obvioulsy means nothing, but I should have known better as the company did the same thing two years ago and we gave them the benefit of the doubt then. Nice hotel if you can actually get to stay there.

Rhianna Dawkes

Absolutely disgusted with this hotel. We stayed here for 5 nights at the start of July, to begin with the fan in the room (“aircon”) was dangerous - barely hanging onto the ceiling and was advised to “just don’t use it”… then came the cockroaches in the kitchen and the bathroom - we were handed a spray and told to get rid of them ourselves… then came the bedbugs. We found an adult bed bug in our first room before going to bed, when reception was told we were told the man on shift that night was just security and we had to go back the next morning to speak to the hotel staff, so after a sleepless night in the room we were then moved to a new room. The new room was just as bad if not worse, dirty sheets, holes in the covers, dirt and mud just brushed under the beds. Since now being home for 5 weeks, I have now found bed bugs in my own room (despite following all guidance) and have over £1000 to fork out to get rid of them. Long story short, avoid this disgusting hotel at ALL costs!

Cams Defoe

We came back from a day trip to our room. The electricity was out, when we went down to reception to ask about this. They went yes we know. They failed to inform us. They moved us to a new room, it’s got no lift, doesn’t have a pool side view like we paid for and the doors don’t lock. They advised to use the wooden stick infront of door and this would act as a lock. Absolute joke. The staff are disrespectful, dismissive and no help. We had to go to the sister hotel to speak to a manager. When we got there they advised the manager had finished at 5. Then they took that statement back and said he was in a meeting and can’t do anything today but could maybe visit us tomorrow. We are two young girls who don’t feel safe. The doors to our room don’t lock. That’s a safety concern but they don’t care. Do not book this hotel.

Shelby Paterson

Cannot fault the staff at all at this hotel, we got here and our room was invested with bed bugs, they first came up and sprayed our room and then offered for us to change rooms which was actually an upgrade to previous hence why the grading is a 3 instead of a 1! The hotel is close to most things and if not then taxi’s are cheap enough here!

V G

Less than a 10 mins walk to the strip. Fresh and modern rooms. The only thing that lets this hotel down was one staff member on front of house. Very loud rude and abrupt. Other than that I couldn’t fault the hotel.

Shaun Hoggarth

Great appartments, location couldn't be any better. We stayed bed and breakfast the food was good quality buffet food with a varied choice. Snack bar food again was fresh and reasonably priced. Rooms cleaned daily Staff were all friendly and polite The lifeguard is strict with people playing with balls and no inflatables in the pool ( not a bad thing ) meaning people could swim and enjoy the pool.

Rebecca Baillie

Great hotel, affordable, rooms were nice and clean. Staff were lovely and accommodating and close to most things but if not very easy to access a taxi/bus. Would visit again.

Sharon White

Great location. Quiet hotel. Despite having a room on the side facing the road the double glazing blocked noise. Free air con was a bonus. Nice look and fair breakfast.

Dan Beaumont

This is amazing for people/family that want to not spend time in their hotel room and go an explore Las Americas and Los Cristianos. There is a bus stop near the hotel. The breakfast is good to get your day started! Staff are friendly and welcoming and the hotel has a nice quiet atmosphere. Would 100% Recommend ✅

Janet Trowse

Would not stop anywhere else! Perfect location. Great friendly staff spotless, well equipped rooms. Looking forward to our 10th stay there.

Chloe McAuley

Loved it! The hotel/apartment (79) was so spacious , equipped, modern and clean, not much of a view but could see a little. It’s in a great spot where you can easily nip down to the beach within 5 mins as well as go to many of the restaurants near by as well as the one at the front entrance. The staff are so lovely and helpful, the girl at the front desk helped me find my apartment as I couldn’t see in the dark as we arrived at night. I would say if you have mobility issues I would suggest asking for a ground floor apartment as there are many stairs to some apartments like there was mine in 79. At first I thought this would be a challenge for my mum but it actually worked out quite well as we were kind of out of the road and got a bit more privacy. There also is no aircon and can ask the front desk about renting it out, we were lucky in that we were up high and could open the doors and windows in the day. Over all I loved it, there was a lot of different nationalities here and it was great to see a mix of people of all ages, I would 100% recommend

Christian Bull

We had an apartment, which was a good size. Nice and clean the food is good and the location is close to the amenities. The only downside was that there is no air conditioning in the bedroom, so it was HOT at night so we had trouble sleeping.

Julie Moss

Just had a week here Hotel is in a good location for las americas and puerto colon Cleaning was good although towels were very old and need replacing There is no air con in rooms and it’s stiflingly hot even though there are ceiling fans and an upright fan Staff are nice and friendly Pool is quite warm There’s a gym and a laundry €5 per wash there are 2 machines so you can get your laundry done before you go home Would recommend if the heat in the rooms does not bother you The brassarie bar outside was nice good good and priced ok

Al “Albatross”

On my arrival, and throughout my stay, the lady at the reception couldn't have been more helpful! (Anna, I believe). Cleaners had big smiles and a fantastic work ethic. Pool bar drinks came strong and fast, with delivery to the sun lounger. The pool area was incredibly clean and well maintained. The room was well equipped for my self-catering needs, although I found myself frequently visiting the front of house restaurant for breakfast and a few meals mid day. The location is ideal, being between Costa adeje and the edge of playa de las americas, gives it the perfect starting point for whatever your plans may be. I'd recommend this place to solo travellers, couples of all ages, and small groups of friends. Thank you for a wonderful time, I genuinely will miss this place. ❤️

Raaa Ch

We had a wonderful holiday here, the apartment was spotless and comfortable for a family of 4, No aircon, but we coped just fine with the ceiling fans. All the staff were very friendly. My kids enjoyed the huge milkshakes which were brought over to you by the bar staff. Pool area was also very clean, and I loved how people weren't reserving sunbeds with towels first thing in the morning. Very chilled atmosphere! Perfect Holiday! .

Jonathan Cooper

Cheap self catering apartments, cleaners come and change your linen and the staff are great. Pool is busy but there is space. 5 mins from the beach.

Bethany Eastwood

We had a 10 day stay here from the 15th of October to the 25th and we had a lovely time. I was with my daughter (4 months and partner) All staff are extremely lovely and polite - reception staff, maids, and all lifeguards. The lifeguards are very vigilant and extremely helpful. They do ensure no-one is disturbing others by splashing / being nosey in the pool but they do use discretion! For example if people are being loud and having fun they let them carry on but if people are being a nuisance etc they will ask them to tone it down. Rooms were basic but very clean. WiFi was excellent for me at all times. They even provided us with a travel cot (I emailed in advance to confirm) Ten minute walk max to the beach. 24 hr shop next door. Would definitely visit again. Areas for improvement: bathrooms could do with a refresh of grout etc but very clean. Air con would be nice but we made do with the fan. There is a sun terrace on the top of the hotel (7th floor) with lovely views

Silviu Voineagu

Very clean everywhere and the personnel wonderful. Not so far from the beach. Just need a deep upgrade like, furniture, TV's Chanells, the kitchen. The WiFi is for free but has a poor and slow connection. Whit a few solar panels can be worm up the water in the pool. The pool showers not working. The lights in the apartment is poor. Across the wall you can hear your neighbours especially in the night.

William Brown

Had a great time here. Excellent value with a package for two at £600 including flights with Jet2. Possibly this cheap because of covid. Just a few mins walk to the beach. The building was quite old but our room had new sink, loo, and kitchen stuff. Cleaning was excellent. Pool was nice. In summary, recommended but don't expect a wow factor.

paul finesy

This hotel is an absolute joke stay well clear they changed my son €150 for a room deposit for him and his friend otherwise they wouldn't be getting in the room. It clearly states on there policy deposit is for room and damages.... Then on check out the women who claims to be a manager told my son he wasn't getting his deposit back because of noise at the pool on a few occasions. We tried calling a few times only to be greeted by a screaming Cat on the other end who disconnected on a few occasions trying to say thats the rules well I'm afraid to say your rules say different on booking.com if I'm being honest 25 years ago they tried the same way us me and my 4 mates thought it was bad then. Let's just say security backed dowm rather sharp and they had to give us our deposit back as it was a traveller check. Please stay clear especially younger ones keep your money go elsewhere your not even allowed inflatables at the pool speaks for itself really ...

Emma Moorhead

Just back from a week stay here. Every inch of the hotel is spotless, towels and bedding could be changed everyday if needed. There were 4 apartments booked within our group and all were different. It was a bit of a nightmare finding our apartment when we arrived as there are so many access points, lugging our bags up and down the stairs in the heat wasn't ideal but we found an elevator the second day. Wristbands given on check in which had to be worn for the duration of stay, this was used to access the hotel. Great selection of pools, never any shortage of loungers. Great to have the restaurants along the pool as we could grab a few chips and pizza to takeaway. Supermarkets across the road along with pharmacy and souvenir shops. Two small playgrounds close by too for the little ones. Very close to the beach. Taxi rank outside hotel so we were never stuck looking for transport. Would definitely stay again.

Jason Gourley

Checked into our room which was a studio room that sleeps 2 adults and 2 kids. Our room was not adequate. The sofa bed was extremely uncomfortable and the two single beds were the same. We asked to PAY for a bigger room only to be told they were fully booked and there was nothing they could do. The next day we were speaking to others at the pool and were told they were upgraded when they complained. I went back to reception to asked again. For 3 days I was told no while others were upgraded. It was a disgrace. Our room faced the main strip and the noise was horrendous. Our kids couldn't get to sleep until after 11:15pm each night. The music etc stopped at 11pm. There was a man playing a guitar directly across from our room each night with a loud speaker... I would not go back to this hotel. The only good thing I have to say about this hotel was staff were friendly and the pool. It was very good. I would encourage anyone who is staying here to walk up the strip on the beach front to buy your food and beers. The hotel beer was €5 per pint. Up the beach front it was only €1 or €0.95 if you were taking it away. The hotel is very expensive and the food isn't great.

sanaz najafi

The design and swimming pool were great. We booked a room with breakfast and dinner – breakfast was good, but dinner got repetitive with limited options. We stayed for 7 days, and there were only 2 dinner menus, with not many choices for vegetarians. I’d recommend skipping the dinner booking in advance. There are lots of nearby restaurants at reasonable prices. Also some of the staff at the restaurants and reception weren’t very friendly

James McDonnell

Beautiful hotel gardens and pool area. Central location with easy access to the beach. Standard rooms are very dated and a little tired, but they are clean and tidy so don’t be put off, unless you are looking for luxury. There is no air con so bear this in mind. The terrace in our room was huge and has plenty of seating, with a retractable canopy. Overall a very nice place and I would recommend staying here.

Robert Sullivan

We just arrived home tonight from a 10 night stay and loved every minute of it. We are very sad it’s over now. This was our fourth time returning to PS3. It’s great to see how the place is being maintained so well, the gardeners out every morning, the cleaning staff constantly cleaning. For us this children’s pool was the highlight this year with a 3 and 1 year old they absolutely loved the slides and pool. One slide was broken on one day and repaired the following day. My daughter was delighted to see this slide back in action. We have just booked again for next year.

richard read

Really nice hotel and close to the sea and amenities. We paid extra for a sea view which was worth it. It would have got 5 stars for the room, but I think it was missing a fridge and the shower was in a bath. However the cleaning lady did an excellent job keeping our room clean. We had an all inclusive deal, and I'd like to thank the bar staff and all the kitchen staff producing such a variety of good food.

Iwan Whitley

Room was nice and food was decent with my only issue being that on the first day I found that the cleaners had gone searching through my bag and suitcase which I left under my bed and stolen money which was in a wallet alongside my passport and other documents which I left there for safe keeping. The staff were completely unbothered and shrugged when I tried to see if there was anything I could do about it so I would highly recommend that if your staying here to hide your valuable belongings somewhere secure or invest in the safe because they will go snooping through your personal property which i find to be quite stressful because you can't really feel comfortable when you know that on a daily basis people are going into your room when your not there and have full intent on taking your property.

Lesley Cox

Just spent 5 nights All Inc here solo holiday, very clean, staff very friendly and efficient, restaurant served a great variety of food for all meals. Rooms could do with refurbishing, but clean and spacious with plenty of storage, and seating. Room cleaned everyday and spotless. Need more electric sockets, I took a travel extension. I asked for Tower B which is further away from Veronica's and was allocated a good room. It is in a busy location, but right on the beachfront with good sunsets at the pool bar. Two nice pools which open at 8.30 with plenty of sunbeds, as usual there are always the inconsiderate people who reserve sunbeds all day and only spend a couple of hours on them. Daytime entertainment was very fitness orientated, no cocktail games or bingo if you like that. Evening entertainment was quite good while I was there.

Chelle V

Actually better as anticipated. It's true that the hotel is located on the strip, and thus while booking this hotel you know you will have noise in the evening and nights. HOWEVER, despite the older and dated rooms, this hotel offers a good value for the money. The food is good for an all-in (all buffets), the drinks at the poolbar are nice as well. The staff in general is really friendly and the evening programs are actually just fun to hang out at. And as always, location location location. Located near the beach boulevard, perfect for sunsets with cocktails. Definitely considering to come back.

Rick SkyTheLimit

We come away with are 15 year old girls and from arrival to departing we had a great experience. Staff were polite, with a positive attitude. To be right on the beach with a see view you would normally pay a premium and with a gate straight on to the promenade this was great for shops, bars or a nice stroll away from the teens. Food was plateful and available from morning to night, with a great choice even for fussy teenagers. Yes: I would definitely return if i was to come away as a group or kids, teenagers. if you were looking for a quite lazied holiday if may not be a great choice for you. But if you looking for something central, with plenty going on this would be the place.

Paul

This is a very nice resort. The staff were excellent throughout our stay. Some of the fittings/amenities maybe a little tired but nothing is too bad. Overall the cleanliness of the rooms and pool is excellent! The staff have made our visit so welcoming. The only downside is the location, highly advised to have a rental car but a taxi to town is about 10 Euro. Another minor complaint that children take over the hot tub area as a playground area. Food is good and reasonably priced. Special mention to the Pool Bar staff, very nice people!

layla

This hotel is absolutely gorgeous. We really enjoyed our stay as the hotel also had lots of facilities to use. The staff are also lovely everyone i spoke to was very helpful. The downsides would be the location as it’s a bit away from the town. They do offer a free shuttle bus that leaves for 10:30 but we did experience not being able to get on because it only seats about 10 (so get there early). In this case it’s either a €10 taxi or the bus round the corner. The bed are a little solid too but nothing really uncomfortable.

lee whinnerah

Beautiful complex in beautiful surroundings. The apartment was spotlessly clean, comfortable and well equipped with a veranda and a roof terrace All staff, especially Bruno on reception were very freandly and helpful. We will be back for a much longer stay, hopefully in a few weeks rather then months

Monika Repeckaite

We stayed 6Nights at this hotel last week with our 2 and 8y old. It's a lovely, country style hotel with lovely staff. Not very family friendly. if You have buggy prepare to lift it a lot. We got apartment at the very top floor..kids club work 1hour only per day Monday to Friday and extra hour in the afternoon Friday to Sunday. Entertainers are very warm and lovely girls. 10point to them!They also do water sports program and mini disco every evening. For 4days there were only 1 highchair for all restaurant. It was a challenge because there were many families with small kids.Breakfast same every day(English style) nothing special for kids.. so my kids were alive only with fruit and Cucumber for all stay.. I suggest at least porridge or pancakes could be served or some different breakfast every day as even for adults after 2 days there's nothing to eat.Rooms are lovely but when we arrived first day I had to run out straight away from apartment because of a smell. It was very strong and we couldn't stay in for half day ,only after we left doors and windows opened for few hours it was possible to entry. Bedding also had very strong smell even they've fresh. Rooms need bit of touch ups.. the location is very good.Siam park 5min drive,las Americas 5min drive,Loro park 1hour drive. Hotel surrounded by beautiful mountains. Loved warm pool, jacuzzi &baby pool. Plenty sun beds. All of us got tomach bugs,so they were very understandable and send cleaners ex for us to change beds&towels&clean rooms. We were happy and if breakfast type will change I am pretty sure we will visit again soon!

Nathalie Anastasia

We are currently using one of the apartments that sleep 8. Only one towel per person. Nothing for your hair. Shower glass was filthy. It has a self catering kitchen. 1 pot only for 8 people !!!!!!! One serving dish !!! 1 small frying pan. Cutting knives do not cut. Absolutely terrible. Coat hanger allowance of 3 per person.Coffee machine does not provide hot coffeee - it comes out luke warm. will never go back

Marian Ciaon

Very nice ,well mentaind and well positioned from the beach. Lots of restaurants nearby, and the main street just few min walk distance. The apartment we stay was very nice, with a nice view of the ocean. Nice big room's, full equipped kitchen. Very friendly personal, starting with Julia from reception until the house keeping lady on our floor. Everyone doing everything possible to make our stay as pleasant as possible. The only down points will be about the TV size, ( in our apartment was like laptop display) and not even straight. And the second was the air con in the bedroom. Quite simple one with not to many options to control. Each 20 min or soo, you feel the cold air on you no matter the temp you set up. They should review this time to time. Overall we will definitely recommend with pleasure, and we will definitely consider for our next holiday.

Lewis Binns

Really nice apartment. Very comfortable, well appointed. Amazing view from the balcony, day or night. Also near plenty of good options for food.

Rhian

Well what can I say Vista Sur are simply the BEST apartments we have ever stayed in!!! Location is fantastic literally a minutes walk to the beach,shops,restaurants and bars,we had a sea view apartment and the view was amazing!! The apartment itself was extremely clean and well furnished(in fact the whole complex was decorated to a really high standard and super clean) and really well equipped with plates glasses cutlery etc all of which was in excellent condition. There is daily housekeeping and the staff were very friendly and thorough cleaning the apartment daily. Reception staff were extremely professional and helpful especially Juliia who went out of her way to accommodate us. As we had a relatively late flight home it was no problem to leave our luggage in a secure area which had a small lounge and toilet/shower facilities so we could return there and prepare for our flight home. I truly cannot recommend Apartamentos Visa Sur enough and have already recommended it to family and friends should they want a self catering holiday you really won’t beat Apartmentos Visa Sur and we will definitely be returning….it’s 5* all the way for me!!

Pat Conway

Fab apartment facing onto beach. Very clean and spacious. Cleaned regularly and same with towel and linen changes. Live the location.

Kirsi Ollanketo

Great place to stay, we had perfect holiday. Customerservice just perfect, always happy to help. Apartments are clean and aircondition in both rooms was happy surprise. Good location, in the middle of everything. Parking wasn’t expencive for our rentalcar. Bakery downstairs, where you can go buy fresh bread in the morning, lots of great places to eat near. Endless shopping opprtunities, we came home bags full of souveniers and clothes. Swimmingpool was good, big enough and kids loved it. Beach is perfect with kids, nice soft sand and safe to play or have fun in the waves. We are planning already our next trip, absolutely going back!

Maddie Turner

This is an absolutely amazing hotel! The entertainment staff are amazing, and so so lovely. All staff are so helpful, on our arrival we arrived just after midnight and they had a bag with sandwiches, fruits and treats. The food is lovely and made fresh. And the rooms are super clean and spacious. The location is great, 5 minutes from the strip and around a 15-20 minute walk to the area of the Hard Rock Cafe. We will be returning.

Tetiana Trykolenko

This hotel deserves 5 stars! The nicest staff! Such delicious food, the choice is just huge, for every taste! clean rooms, regular cleaning and change of towels. Animation is super, every day some activities, the guys are very friendly, they make your holiday fun, unforgettable and comfortable for everyone. We would definitely love to return to this hotel! Thank you Olé ❤️❤️❤️ The biggest recommendations 🌴🌊💖

Mark Marlow

3rd time returning to this hotel, this time it's an adults (16+) only holiday. Facilities are great, food and drinks on our all inclusive break have been plentiful and great. I do recommend all inclusive, even as an upgrade once you've checked in... If you like your food and a good bevvy, you'll thank me later 👍🏽 Air conditioned rooms, regular bed changes and room cleaning and everything kept in remarkable condition for such a relaxed environment. We came in October, it's rarely been below 30⁰ every day and the pool is well kept and a welcome oasis on hot days. Close to lots of shops, rental businesses, the main strip with clubs and restaurants, fast food, clothing and many other options within 10 mins walk of this hotel. Great views of the ocean from most of the balconies here too. Pool parties, inflatables, activities, and lots of things to get involved in, or not if you so choose. A big shout must go out to the entertainment staff, the bar staff, the chefs and wait staff and even more so, the maids and cleaning ladies who work tirelessly to keep this place absolutely spotless from morning till night every day of the week. We've had the best holiday, it really is a great place and we will definitely be returning, as have many of the folks we've spoken to again here this time around. Highly recommend this hotel to anyone with kids over 16. Absolutely fantastic fun loving crowd of light-hearted yet hard working people out on this beautiful island working to make YOUR day better 👌🏽 ⭐⭐⭐⭐⭐

Tia Boxall

Absolutely amazing experience staff were great From chef’s cleaners, desk and entertainment. Chefs were always so happy cooking absolutely lovely fresh food ie steak , chicken , pork and lamb. Cleaners were amazing come into our rooms every day empty bins making our beds with cute little bows and cleaning the whole room for us and making it neat and tidy. Front desk Staff were always helpful calling us taxis. Entertainment were absolutely amazing constantly setting up activities throughout the day and the nighttime entertainment is absolutely amazing , entertainment staff definitely was the highlight of the holiday. They definitely made it what it was. Location was great. 10 minute walk from the beach and the strip also plenty of activity stores nearby to book what you need also one inside the hotel which the ladies were absolutely brilliant so helpful.

Emma Hirst

Had a really good holiday at hotel ole. Visited with my partner for 7 nights in a standard double room. The hotel was nice and clean throughout our stay. However we did not receive maid service for 3 days of our stay which were the last 3 days, besides this the room was lovely and clean and modern. All staff in the hotel were helpful and they couldn’t do enough for you. The drinks and cocktails were very disappointing the cocktails were very basic not what you would want from a resort that is that well looked after and quite sophisticated. Good food and plenty of fresh options which was nice. Pool was clean and modern, always managed to get a sun lounger. Despite these few little things that need improving, I must say the best thing about this hotel is the entertainment team. They are a credit to your hotel, always professional but really do put their hearts and soles into their role, if it wasn’t for these guys I don’t think I would probably return. Diego, Tamas, Denise and Borat (we never got his actual name) were so funny and engaging with their activity’s and comedy shows. Denise did yoga and palates which was nice to relax while in the hotel. I would return to hotel ole and would recommend! :) x

Steve Lawton

Ideally situated for the beach or the rugged hill/mountains. The facilities were amazing the staff wonderful. The food was splendid with a wide variety to choose from. No matter what your tastes are the chefs would do what they could to accommodate. Yes. We would gladly stay here again. Five stars 🌟🤩✨️💛👌

Allana S

I was slightly apprehensive about staying in this hotel due to the recent reviews regarding the works being done on the hotel. While I understand improving the hotel while open will cause disruption I was unsure about how this would affect my holiday. Thankfully the work being done was minimal and we hardly noticed much noise at all. The staff are all brilliant and very friendly and welcoming. We were all inclusive and thought it was definitely worth it. Plenty of drinks to choose from and the buffet selection every night for dinner is a different choice each night. As for the comments about the same songs being played over and over we didn’t hear the same song twice over the course of a week so unsure where that is coming from.

Gordon Wrigley

My visit to this hotel in August was my second of the year and on both occasions my son and I had a great time. The attention of the staff to the cleanliness of the hotel in all areas was most impressive but most particularly noticeable in and around the restaurant and pool area, probably because are room overlooked that area and we observed the early morning pool cleaning routine. We found all the staff very friendly, professional and helpful with a special mention to Neisa Martin, who worked the bar restaurant area, who lightened up our day with her smile and friendliness, and all the bar and restaurant whose hard work professionalism and overall made our stay such a pleasure. The only downside to this revue is that my findings seem to be common so that it has been impossible to getting until well into 2025, I hope to be able to visit you all sometime the, thank you.

Sue Davey

Rooms , service, location all good but , the food let's this hotel down. While there us a good selection nothing is hot. We were fully inclusive ended up eating out after the first couple days . Building work also going on , know this has to happen but, not happy as they started knocking the old toilets down at 08.30, our room was situated above . A letter would have been good to inform us the water would be turned off. Won't be going again

Mel Long

We have now stayed at Coral Suites & Spa 4 times and it is always faultless. We usually stay on a bed & breakfast basis, which is perfect for us. The staff are what makes this place so special, I would especially like to mention Eli who is incredibly helpful and knowledgeable. Everywhere is spotlessly clean, the rooms are lovely, the pool is amazing and it's located right in the middle of some beautiful walks, shopping, beaches and restaurants. Love it!

Sharon

This is a fantastic adults only hotel. The choice of food was very good and the rooms very comfortable. The only thing that let it down was that the entertainment finished at 10pm so you have to go elsewhere if you want the night life. Having said that there are plenty of bars within easy walking distance. It is also a 10 minute walk away from Siam Park if you want to go there. The staff at the hotel were extremely helpful and very friendly too. We will definitely be back.

dee w

This hotel is in a quiet location but also a few minutes walk to the main part of playa.. We found the hotel perfectly clean and very modern. The maids come around daily.All the staff were pleasant and helpful. We paid extra for a sea view which was worth it. We were first given the rear end of the 7 th floor which had a partial sea view.we felt although was nice did not warrant paying extra so on complaining to the manageress she listened and took our complaint on board and offered us a room on the 9 th floor which was just perfect we had a side and front view which was breathtaking watching the beautiful sunsets at night and seeing all the passing sea traffic while sat relaxing on our balcony which is glass fronted.. We stayed bed and breakfast which offered a wide range of both continental meats yoghurt breakfast cereal. There was also a cooked breakfast available.including omlettes freshly cooked eggs and pancakes. On tap coffees and tea and fresh croissants and cakes muffins. I would recommend the 9th floor as it was just a walk along to the jacuzzi rooftop area with more stunning views ,sunbeds,and bucket seats to lounge in giving a extensive view off playa and adeje too as the hotel is just around the border of playa and adeje.the pool area extension had just been completed on our visit which allowed more sunloungers and seating around the pool area....there are also swim up rooms available. It was my husbands 60th birthday 🎂 on our stay and on return to our room that day we came back to a bottle of bubbly 🍾 in a ice bucket and beautiful chocolate cake . So kind.it tasted divine and much appreciated.just a big shout out to coral staff to stay thanks for looking after us so well. This hotel is in a nice quiet environment with nearbye supermarkets and bars a few minutes walk to the buzz. Highly recommended and would definitely return. To add the local bus station is at the rear of the hotel regular buses to local areas and places of interest and just to the rear of that Siam Water Park the location is perfect quiet but also so central to everywhere

kevin arnold

first 3 days were good hotel room, food and drinks were really good, staff were friendly except for the manager Mrs Luz, then they had work being completed right next to the pool and our room, no notice prior to the work being started, staff unable or not willing to tell us how long the work would take. Would not stay again if the work is not finished, the manager needs training on customer service skills as she was rude and not approachable, the staff seemed scared of her and she tried to do the same with the hotel residents too.

Joe Ashton

Great hotel even with the works outside which we were notified about prior to arrival, couldn’t hear anything during the day time just a small restriction in sun beds untill completion. Breakfast is worth adding on if you have not booked! Staff amazing, dropping in asking if we require any clean towels or anything to help with our stay. Cleaners great organising all toiletries into baskets and leaving the room spotless! Entertainment at night which was good for a few drinks before heading out looking out from the balcony. Roof terrace with small jacuzzi was a nice spot in the daytime for a chill out.

Rachel McBain

Fantastic family, friendly hotel. would definitely go back. Ideal location, lots of lovely wee bars and restaurants 5 min walk from hotel. also able to get taxi boat over to San Antonio for only 5 euro per person. Staff are super friendly and the 2 onsite restaurants are brilliant.

Linda

The hotel provided excellent service during my stay. Upon arrival on Wednesday evening, I encountered two minor issues: the safe in my room (264) would not open, and the balcony door would not close properly. I promptly contacted the reception, and a maintenance team was dispatched to address the problems immediately. While the view from my balcony overlooked workers engaged in hotel maintenance, this did not pose any inconvenience. The only area where improvement could be made is the dining room. It was consistently crowded, and occasionally the food was served cold or the serving dishes were empty. On my last day, I inadvertently locked myself in the restroom and was unable to open the door. After knocking on the door and calling for help, a staff member promptly arrived and assisted me in opening the door by firmly pushing down on the handle. Although I felt somewhat embarrassed, the hotel staff handled the situation efficiently and professionally. Overall, I had a positive experience at the hotel and commend the staff for their prompt and effective response to any issues that arose. Best regards, Linda

adampol

My wife and I had an amazing experience, we loved the room and the maids were very nice and helpful. The air conditioning was not working and a very nice girl came right away and fixed it quickly. We had a nice conversation. The buffet has very varied food and the spa is small but very complete. The location is perfect. We will definitely stay here again!

Nona Hana

I was afraid that the hotel had no good beach or sea view, but I was surprised that it has a great 45-degree view from the balcony to the best beach troya. I visited other beaches, they are rocky, and many hotels are not direct to the beach. You must walk more than 15 min to reach good sandy beach but not with Alexander Hotel troya from there you just cross the street, and it is surrounded by shops and active areas. You will not feel bored outside or inside the hotel. I don't think that we will choose another hotel next time.

Simon banks

The room is well equipped. Plenty of sockets and usb points. Adequate size. Modern feel. Friendly helpful staff. Food is ok. Catering for many nationalities. Great central location. On the level.

Gábor Mohácsi

spent almost a whole week in the hotel and i would go back any time. the location of the hotel is really good, 20-25 mins max from the airport by bus/car, 3m max from the beach and absolutely 1m from the street/shops/bars/etc. there are 2 bigger pools outside, a bar, a stage for entertainment at nights and lots of places to sit or lay down. towels for the sunbeds can be obtained through the reception, for deposit of 15 euro / piece. the service and the staff were super great, always polite and helpful, so hereby i thank all of them for the handling once more. :) had half board, so i always had breakfast and dinner. the dinner was amazing all the time, had different meals every day; they gave me a challenge to try and taste lots of different things - so the dinners were absolutely awesome! the breakfast were a little bit tricky, there i could see some improvements. (like not starting making fresh fried eggs only at 0730) the pools and the rooms were clean, rooms were got cleaned every day. (one more downside about the location: especially after the weekends if you go out early, you can see trash on the street, as youngsters cannot use the trashcans.:( not the hotel's fault though!! the space which they manage were always clean and they have guards btw:))

Nurlan Orujlu

I understand that you charge extra for the safe in the room and access to the wellness facilities. However, at the very least, the room should be provided in excellent condition. Unfortunately, there were blood stains on the bed sheets, which I reported and requested to have changed. Although the staff showed great interest in addressing my concern, they replaced the sheets with torn ones 🤦🏻The housekeeping team should immediately discard such sheets upon inspection. Additionally, I booked a double bedroom through your homepage, but during check-in, I was given a twin bedroom instead. The refrigerator in the room is excessively loud and disruptive at night. There are not right room isolation. You can even see the corridor’s light just under the main door which means all conversations and noise through the corridor you feel in the room. The bathroom was dirty, with numerous hairs stuck to the walls. The entire room, including the balcony, requires deep cleaning. Anyway, the breakfast buffet is big and rich. The location is great.

Hans Petter Flaaten

I recently stayed at Spring Hotel Vulcano for 5 nights and would like to share my experience. First, the positives: The breakfast is excellent, offering a wide variety of delicious options. The staff are incredibly friendly and service-minded, always ready to assist with a smile. The pool area is also very pleasant, providing a nice spot to relax and unwind. However, there are a few areas that need improvement. One major downside is the extra charge for using the safe in the room. This feels like an unnecessary way to extract more money from guests, as a room safe should be a standard amenity. Additionally, the rooms are poorly insulated, leading to significant noise issues. I could hear my neighbors coughing during the night, and the noise from the reception area was quite disruptive. Lastly, while the gym is adequate, it appears to be neglected. Several machines have visible rust, indicating a lack of proper maintenance. Overall, while there are some great aspects to Spring Hotel Vulcano, there are also areas that need attention to enhance the guest experience.

Ali B

The Half Board option at this hotel has went from Excellent to Tragic. Never have I experienced a decline as fast as this seeing I was here in March and had a great evening meal Management has decided to clock the evening meal as a new experience where you are served, however this is served the cheapest of cuts and potato that is uncooked. The starters are still buffet style, with the soup bulked out with MSG type thickening agent, the salads if you could call them that are bulked out with chickpeas, pasta, rice etc. With slivers of salad or meats. Fabulous in March now Just terrible. Deserts are cakes that are mostly frozen, good luck finding one that's thawed out if you are in first, that said if you do not get in at the open 1830, the foods aren't replenished. We experienced uncooked fish in a platter which we pointed out to the waiter and all the platters were speedily removed. They should have never out them out, demonstrates the lack of quality control. My experience is that you will not be served a main meal unless you ask, a despicable policy if management encourages staff not to serve main meals after you pay half board. Emailed management...put simply they don't want to know, see below image. They explain it away by citing 'change is difficult' Most people who visit here are 'repeater's' most of all I spoke to are 'completely dissatisfied!' I as a consequence will not rebook this hotel if that status quo remains or at least not half board. We asked to speak with the manager, who seems to either be in a meeting or off for the weekend. The behaviour speaks volumes. 40 years my family have been visiting this hotel and having recommended to other's I can safely say it will be the last.

John Wellock

Lovely clean and well kept hotel mostly for the over 50yr old age group of people (in my option). Our third visit here but the first since major renovations were carried out a few years ago. Pleasant staff, nicely decorated rooms and great pool areas. Amazing views towards the golden strip area and the sea from our seventh floor room. Only stayed B+B but the food was great with plenty of choice for all tastes. Only negatives were the free WiFi which was an absolute pain to set up for our mobiles, and I don’t like the wrist bands that you have to wear incorporating the chip to access your room. Good points were the self service free beer one has access to 10am to 18:30pm every day if you paid extra for the Balance Pool access upgrade, well worth it in my opinion! The nighttime entertainment was very good too with reasonable bar prices. We would definitely stay here again, just remember it’s not really a hotel for young children though. Recommended

Jas Punni

Mid-stay review; I feel the need to write a review mid-stay as I feel that some of the reviews I read before attending the hotel resulted in unnecessary cause for concern. The hotel lobby and main restaurant are very nicely decorated. The leafy greens are very welcoming. The service for the most part has been great with a couple of (minor) hiccups. I am not sure just how good this hotel ‘used to be’ according to some reviews but I have found the room we stayed in, pool, spa, gym to be more than adequate. It must have been incredible before because it is still great now! There is even an indoor pool for if the weather ever turns. The infinity pool area comes with unlimited beers/juice/water - a bargain at £19 for 6 nights. The breakfast has good selection, with multiple stations for some items, although, if you don’t catch a particular item fresh it is often luke warm. Overall i am happy (at this point) with our choice of hotel and would be more than happy to return.

Matt Brown

Very pleasant stay at Tigotan. Staff all very kind and helpful. Room is adequate, though not enough bedding. Shower is fabulous. Pool and sunbeds area is great as well. Half board food options, breakfast and dinner, have plenty of healthy options. It's not a place for solo travellers, but I like the adults only vibe. The rooftop bar and lunging area, plus Infinity pool and hot tub are also great.

Tracey Bradshaw

Fabulous hotel in a central location , our second stay here. Food is amazing , especially David's gorgeous omelettes for breakfast with his extra magic sparkle ! Super clean rooms , wonderful staff , lovely pool area and activities. The roof top bar is lovely for sunset drinks with wonderful views. Staff were very helpful when we had an issue with a lost case at the airport and tried their hardest to help resolve. My parents were celebrating their golden wedding anniversary and sent wine and chocolates to the room , so kind. All in all a fabulous hotel, would highly recommend

Annika

Very conflicted about the stay. Noisy rooms – If I need earplugs to get through the night, that’s a major problem. The rooms were loud and badly lit. Could here people on the hallways, our neighbours and if anyone in the hotel flushed a toilet. Cockroaches – I’m not squeamish, but dealing with a cockroach every few nights for a week, even after notifying the staff, is just unacceptable. Breakfast – I’m genuinely concerned for anyone who thinks the breakfast here is good. It was bland, unappetizing, and really disappointing for anyone expecting a decent start to the day. Pool – The pool is a nice size, but there aren’t enough loungers, so it’s a mad scramble at 7 a.m. if you want a spot. If you enjoy that kind of competition, you’ll love it. Also, the noise level was unnecessarily high at times. On the plus side, the pool bar was decent with reasonable prices, though that can vary depending on what you’re used to. I want to make sure to note that all the staff were very very nice. I could’ve ignored all the bad things but the cockroaches are the reason I’m writing this. All in all, not a place I would be comfortable recommending to friends.

M Tartza

What a wonderful hotel. Staff are wonderfull and friendly.. the bar manager is very nice and friendly...the evening entertainment was excellent every evening. This is our second time to stay here and we will definitely come back for a third! We really appreciate the hotels sunbed policy, which is that if sunbeds are left unattended for more than 30 minutes..their towels are discreetly removed to allow others use the sunbeds. We really love the night shows and all the musical acts..keep up the great work guys.

Matthew Field

Nice staff, very accommodating, spacious rooms, lots of pools, games and events throughout your stay very worth staying here. Debbie was very bubbly and offered lots of energy. It’s a pool run hotel so to get the best sunbeds, wake up at 6:50am to put your towels down. Get to dinner and breakfast when it opens to get the fresh stuff as when it gets busy lots of people go and there can be ques but you get the fresh stuff which is good

Ann Rogers

Beautiful hotel it is pure luxury. Recently renovated to a high standard. We only booked an hour before arrival as we had a problem with our original apartment. The receptionist was really lovely and the porter got us a drink while we checked it. It was 9am however they really obliged us by getting us a room by 10. Breakfast and dinner were of very good standard. We are already planning our return trip.

Brian Irving

A sleek, newly refurbished hotel situated in an excellent location. It's conveniently close to a beautiful beach, as well as numerous shops and restaurants. The rooms are stylish, contemporary, and recently updated, featuring exceptional showers. The bar, restaurant, and animation teams are warm, engaging, and entertaining. Evening live entertainment has also been consistently impressive.

Laura Casonato

Hotel in excellent location, close to the beach and shopping street. Modern and spacious rooms, a bit noisy view. The room was not totally clean, the floor had traces of clothing labels from those who had stayed before us. The sheets also had a small hole.. it should not happen in a 5 star hotel. In the bathroom all the courtesy accessories were missing, the soap dispenser was empty and was not refilled. Common apart from this, the hotel is very nice, spacious and clean. Excellent choice for breakfast, large pool with many sunbeds and towels available. Nice gym and games room. The SPA is located in the adjacent Cleopatra hotel reachable via a direct connection from the hotel pool. We had a very pleasant stay and will definitely return on our next visit to the island.

Kirk Wood

Literally blown away by how good the whole experience was! Can't fault it, any of it. We went all inclusive, 1st time doing it in Europe and we're pleasantly surprised! Hotel is super clean, excellent staff and like I say can't fault any of it... Will 100% be going back on our next trip to our favourite island 🏝

Joonas Kopperi

Great hotel with good location. Only minor downsides were 1. Some of the fruits in breakfast are canned, which should be changed. Otherwise the bf is good, and there's even free Cava. 2. The evening band stop playing at 11pm, and as there is no sound cancelling in the Windows, it's not easy to go in early. 3. The really small gym is with extra charge of 6€/ session. Given it's a 5 star hotel and the gym is really small, this one should be free, or have plenty of more equipment to choose from. All in all i highly recommend this one, and as said these are minor problems.

Klu photography (Klaudia Klu)

I had an amazing stay at Hotel Cleopatra Palace Tenerife and couldn’t be more satisfied with everything it offered. From the moment I arrived, the staff made me feel welcome with their warm and professional service. The room was spacious, spotless, and beautifully designed, with a comfortable bed and a balcony offering stunning view over the pool. The hotel’s amenities were top-notch, especially the pool area, which was clean, relaxing, and perfect for soaking up the sun. The breakfast buffet was another highlight—diverse, fresh, and absolutely delicious. The location is unbeatable, right on the beachfront and close to many shops, restaurants, and attractions. Whether you’re looking to explore Tenerife or just relax, this hotel is the perfect choice. I highly recommend Hotel Cleopatra Palace for anyone seeking comfort, quality and a fantastic holiday experience!

George Pye

Definitely in need of a refurbishment. However, rooms are large and cleaned daily. Service at check-in was swift. Breakfast was nt that great, but they had an egg station, so I didn't go hungry Pool bar had a good choice for lunchtime snacks. The pool area had plenty of sunbeds and was very quiet.

Paul Corley

Stayed in the hotel in September. Champagne on arrival. bags taken to room right away. Rooms can’t be faulted clean as you will get . Breakfast choice for all tastes including yes more champagne if you fancied it . Beach is in the door step . Pool are is excellent. Not a kid to be seen . peace and quiet everywhere. 11/10 . Will definitely be back. It’s safe as. nice pool bar snack . perfect setting for shopping and restaurants right behind hotel. you can walk for miles in either direction stop eat and drink along the way . €25 taxi from airport . Will 1000% be back. ignore the negative reviews shit happens everywhere.

Kseniia Mazanko

We had our honey moon in Cleopatra hotel, and it was truly amazing! We had a room with sea view and we were enjoying it every day. Seeing and hearing the ocean from your bed felt like a paradise to us. The hotel territory is so beautiful, the breakfast was very delicious, I think there was all the food you can imagine for breakfast, I was very surprised by this variety of dishes. Extra thanks to hotel stuff (especially Ayose, who helped us to find breathtaking locations on the island), everybody was so friendly and willing to help, we appreciate this so much! This hotel made our honey moon perfect ❤️

Basia Kula

Room are a bit tired.... but the views, staff... welcoming you with a sparkling wine, smile and being so helpful and polite. Breakfast - amazing! The choice !!! Someone mentioned in comments below about no choice... not truth. Plenty of choice hot food, cold cuts, juices, fruits, vegetables, cheese, cereals. So much to pick from and very tasty. Swimmpools are quite cold but still OK. The pianist during the breakfast... she is simply the best. The atmosphere is perfect. Also the pianists in the evenings in the lobby. Beautiful

feofzp

Had a good time here, the rooms are spacious, even the single room. The bathroom was renovated, the bed comfortable(the pillows could be better though). I liked the room layout a lot. There was a lot of food, not all of which was tasty but I could always find something to eat. Unlimited drinks at the bar as well. At dinner you get to share a table with some other guests but I think it's a good way to meet people. Location was good too, close to beaches and the main street (was a bit noisy at nights) Not everything was perfect, I had ants everywhere in my room. Also the WIFI was terrible: entering all your personal data and validating email to connect each time, and it would disconnect after 5 minutes of idleness. They must be doing this on purpose, so that less people are using it.

михаил с

Not what I expected to be honest... 1. Very dirty rooms and cleaning ladies don't know how to do their job. The floor was even dirtier after their "cleaning". Old and not fresh towels. The furniture in the room is quite old and even smells like old. 2. The variety and volume of food was good but the taste.... Looks like grill men do their best to cook all meat/fish/seafood as "very well done" as possible. Everything from grill is tasteless, not marinated or even seasoned. Fruits and vegetables aren't good too, plastic tomatoes and very sour kiwi/oranges/grapefruits. Pizza/pasta/sweets and watermelons were good though. 3. Be ready for cold water in swimming pool in October. It was known in advance that heating is on from November only. 4. Very bad sound isolation between the rooms. 5. In high season (when autumn school vacation started in Europe) it wasn't possible to find free table in restaurant for breakfast. Also be ready to fight for a food for breakfast, not enough when hotel is full. We were lucky to arrive to the hotel 5 days before that massacre began. 6. Wifi connection is weird. I should confirm my email every time when try to connect to it? Even after my phone is locked for 5 mins I should repeat it every time, seriously? 7. Staff is very positive and helpful. Location is amazing and beautiful. Garden/zoo in hotel are very good.

Matea Kordic

Myself and my partner stayed 7 nights in hotel. Location is perfect, rooms very good and very very clean but most importantly the food was magnificent!! From loads of meat, fish, vegetables, salads, sides, fruits, deserts, barbecue, we couldn't decide where to start and it's very delicious, even my very fussy partner was very happy! Hotel is offering loads of activities suchlike tennis, football, gym, pool, pool with salty water as well, animation every night. Bar is also lovely with many choices of drinks. We are definitely coming back!

E R

Hotel is large, rooms are basic, unfortunately no aircon in our room. Food is normal quality as you’d expect for this price range, pizza was very nice. Bar staff are understaffed and very rude, the cocktails come from a machine with very little alcohol in. Pool is very good, and ample sun beds available. Hotel is clean and the animals there are good. Location is 10 minutes from the beach and 20 minutes from the clubs. Loads of people, of all ages, 3/5 star.

Leigh Beaumont

our first time in Tenerife and so happy we chose this hotel. Location is perfect, the staff are all so friendly and helpful. We didn't spend much time in the hotel but when we did it felt like home from home. Food is amazing, so much choice, and the saltwater pool is paradise 😍 thank you for a lovely stay x

Ophelie Adeyemi

We had a great stay! The only hiccup was on the first morning when construction work began at 6 a.m. on a nearby building, and we could hear constant banging. I reported it to reception, and there was no noise on the following mornings. I’m not sure if this was because the hotel staff spoke to the construction workers, but if so, that’s what I call going the extra mile! The room was lovely, and the bed was very comfortable. The buffet breakfast was great, though the toaster took forever to grill the bread—I had to put it through five times! However, this didn’t ruin the experience. The hotel staff were very nice and helpful throughout our stay. I would recommend this hotel to anyone looking for a peaceful getaway, away from loud music and parties. I also highly recommend booking Taste 1973—it was an amazing experience. Thank you!

Mark Hofman

Our stay was wonderful! The entire hotel staff provided an exceptionally high level of guest care and help, even arranging for a rental car to be delivered to and picked up from the hotel, saving us time and trouble. The food and beverages were excellent, with the service staff very attentive. Our adjoining rooms were refreshed daily, and the hotel design/decor is almost magical.The pool was cool, clean and refreshing. Access to shopping and beaches was very convenient. Highly recommended for other to experience first-rate holiday or business guest care.

Ian Bettany

We stayed here for 11 days and from arrival to departure the hotel and staff were excellent. Out room was cleaned daily and was very comfortable. The breakfast was excellent the choice was very wide from cold to hot food. We will definitely be returning next year.

aileen devlin

Hotel amazing. Breakfast, amazing. Pool amazing. Just don't book dinner/half board as, it is not on the hotel grounds & not 5 star. It is in a separate restaurant (beach club)& they give you a set menu choice which, is not edible or suitable. It is a choice of a piece of breaded chicken escalope with chips, a bit of tough beef, or filled pasta of their choosing. Not really a choice. We are here for 10 days. Definitely Not a la carte dinning. It probably cost £3 per meal. We asked if we could order something off the menu & told, no. So, there you have it. We thought by booking 5* & paying a higher price that, the food should be of 5* quality. They advertise a 1* mitchilin restaurant too. Very frustrating when you book a 5* holiday & think you will be well catered for within the hotel as, this is what we paid for. Been very unsettling having to walk to restaurants away from the hotel & pay again for other meals. Such a let down for people with limited mobility. But, apart from that, the hotel is great. It is spotless & spacious accommodation. Staff are pleasant & helpful. Just a pity about the dinner.

Angelo Aprea

Great hotel. We visit Tenerife every year, and Europe Villa Cortes is our favourite hotel. The rooms are spacious and luxurious. The view from the balcony is great and all of the staff are very friendly. The pool is large with a waterfall. There are usually plenty of sunbeds available, and the pool is normally quiet. The buffet breakfast provides a large variety of food choices for everyone to enjoy. There are two great chefs available to cook you food on request. There are tennis courts and a spa available for an extra fee. The location is great. I would definitely recommend this hotel.

Jacqueline Crummie

Just absolutely loved the peace and quiet, staff first class 👌 and nothing is a problem. Went out of way to retrieve an item we lost in a taxi . I just can't rate this hotel as it's definitely 5 stars plus .Food, especially breakfast, was superb, oh another bonus, plenty of sun loungers

Andy

One of the best hotels that we have visited in the world. We are not golfers as the majority of guests are but that does not detract from any part of the experience. Many hotels bill themselves as 5 star and are not; Las Madrigueras is a true 5 star establishment. Rooms have fantastic views, with spacious balconies and quality furniture. The whole hotel has shaded seating area throughout. It was 34/35 degrees for most of our stay, so this was a godsend. Restaurant and food quality and choice are superb. The pool is wonderful and never busy, if you like to swim. Finally the staff. Exemplary, friendly, professional and happy. The clientele are mainly well heeled Europeans and British. If you want a quiet, unspoiled break, this is a great choice. Not for everyone but most of the guests have been back here for the last ten years or more. I think they like to keep it a secret... and no wonder!

Alanna Reilly

Should never be a five star hotel , food is absolutely vile , clearers making so much noise with furniture etc at 7AM EVERY MORNING golf course next door very poor condition showers in the room are absolutely terrible going from freezing cold to skin blistering hot , booked a room as a couple and received 2 x single beds fit for children, will definitely not be back here for 5 star way overpriced to !

Peter Gregersen

Perfect in every sense. Large rooms, Perfect service from everyone, excellent breakfast. I can only recommend it.

Richard Tomlin

We have recently returned from our holiday. I must say this hotel is lovely, the rooms, pool and golf were excellent. Really friendly staff and good food. Negatives with this hotel is there was no information in the rooms, meal times and general info about the area etc., also there was a lovely piano bar but unfortunately there was no pianist, so entertainment was not available. As the hotel is located quite away from facilities I think they have missed an opportunity having no evening entertainment.

Rodney Agnew

We couldn’t have asked for a better experience. Hotel Sir Anthony exceeded our expectations in every way, offering a warm and welcoming atmosphere that’s often missing in many 5-star hotels. From the moment we arrived, the staff were incredibly friendly and professional. On our first morning, the duty manager greeted us at breakfast with a simple yet perfect line: ‘Where would you like to sit; this is your home.’ It set the tone for the rest of our stay. The food was fantastic, and the facilities were top-notch. We booked a superior room, but spent most of our time relaxing by the pool, where there were plenty of high-quality sunbeds, parasols, and attentive service on hand. I also took advantage of the free gym at their sister hotel, which was spotless and well-equipped. Despite the central location, the hotel was quiet at night, making it an ideal retreat. Having stayed at several other top hotels in Tenerife, I can confidently say that this one is the best by far.

Carolin Pasi

We enjoyed our second stay here a lot. The staff was very welcoming and attentive, had very good recommendations for us concerning food and even though they couldn't offer a late check out for our surperior room, they gave us access to one of their standard rooms until we had to leave for the airport. The sister hotel offers a free gym which we used once. It was alright. In general, the music playing from their sister hotel was a little too loud (and sometimes repetitive) when you wanted to relax on the terraces. Breakfast was nice, not too many options but nevertheless very high quality and the kitchen could always accommodate our special wishes. All in all, we enjoyed our stay very much!

Nakarin P.

The hotel features lovely decorations, a beautiful swimming pool, and is in a convenient location. However, the room appeared to be poorly maintained. Breakfast was good, and the service was excellent. Overall, our stay was very enjoyable. From Hotel's response 'During your stay you haven´t reported any maintenance issues. We are sorry to know that you have found our maintenance below standard, but we would have liked to be informed so we could have solved any problem.' My additional response: The hotel's response was disheartening. It seems the room maintenance is reactive rather than proactive. Instead of conducting regular inspections and addressing issues before they become noticeable, the hotel appears to wait for guests to report problems. This approach not only affects the room's functionality but also its overall aesthetic appeal. While we didn't encounter any significant usability issues during our stay, I believe the hotel could improve on the general appearance of the room. Details like floor tiles, grout, and door frames could benefit from more attention. While it might seem excessive to report minor issues like loose grout or scratches, a five-star hotel should strive for excellence in all aspects, including preventative maintenance.

Denis Murphy

Sir Anthony is a truly 5* experience. Staff have a great culture and nothing is a bother for them. Pool area is very relaxed and there is plenty of room, beds always available. Roy is the pool guy, worth his weight in gold! The dining area is very cool and food selection for breakfast is excellent 👌 Rooms are larger than average, beds are King size and super comfortable.

Julie Nixon

Stunning hotel set in beautiful peaceful grounds. The staff can’t do enough for you. The beds are super comfortable. We ate a few times in the hotel for dinner as well as breakfast and the food is excellent. Highly recommended for a peaceful relaxing stay.

Sharon Jermolajevs

The scenery is breathtaking, beautiful views. Nothing really to do outside the complex, but if you enjoy walking Los Cristiano is a 15-20 min walk, but you have to be quite happy to do walking.

tony jones

With a couple of days to go before leaving to go back home my wife and I are pleasantly enjoying life here. The area is nice and quiet , the staff are very friendly and understanding. The rooms throughout are of an adequate size and kept clean and tidy. From our apartment a taxi which can be called by reception will take less than ten minutes to get to the seafront and shops . 👍

Kieron Jan

Just came back from here worst holiday I have ever had the cleaner stolen my wallet plus 2 thousand pound in English money out off my room! When confronted her she said she don’t speak English complained at reception they was useless and bassically said if I dint see her do it I can’t accuse people What was shocking dint try help one bit so Yh wunt advise any one to leave owt laying around in there hotel room due to the cleaners have probably done this a lot of times and got away with it shocking it ask me

Joyce Underwood

Great apartments, very spacious and huge balcony. On a steep hill. Their bar closed at 9pm Bad location. Taxis about 5 € Free bus at 10.30. 11.30 drops you off outside Hardrock Cafe. Comes back at 5.30

James Job

Was quite a surprise when we got there. As instead of 4 beds, we got 2 beds and a foldable sofa. Now the sofa bed wasn't that bad. But the fact that we paid a lot of money for it i was not that happy. Room service was ok. We only got it 7 out of the 10 days we were here, but that didn't really matter. Location wise, the apartments are located on a steep hill, which was a small pain to climb, but otherwise, it's set in a beautiful location surrounded by beautiful views. So vibrant and colourful, not like the average grey UK sky. It's about 20-30 minute walk from the big supermarkets like tŭ-trebol and Marcadona so you can get cheap food, but its abit of a walk. There is a mountain , montina chayofita , where you can see the whole of los-crystianos it was well worth it. It was only an hours walk. Overall, the apartments themselves and the location it was in, plus the non-stop sun, made it well worth it. We also made a visit to the dormant volcano. It's a 2 hours bus ride to the volcano, but the views are lovely. We didn't take the cable cars to the peak of the volcano, but if you have the money, it's definitely an option. The pool here was amazing for the first week of our holiday it was quiet, but im guessing August is going to be very busy. The water is clear, and the pool itself is quite large. Overall, I would recommend it despite its drawbacks.

hellen li

Looks good, clean, but if you want to relax, sleep this is not the place, really not. There is noise all night. Paper walls, you hear EVERITHING the neighbour does. Unfriendly breakfast stuff. 0% vegetables offer for breakfast. 80% sugary stuff.

Cliodhna Twomey

Couldn’t recommend this hotel enough ! Honestly I have told all my friends and family about this hotel ! Rooms are clean & spacious. Very safe area with security. Cleaners very friendly and left the room spotless every second day. The hotel supplies a big hairdryer in reception for the guests and also can rent a curler & hair straightener. Only down fall of this place is that there is no air con . Only a fan in the ceiling. This didn’t effect us as we came in April but may affect on hotter months during the summer.

Anton Riabov

Ants in the rooms. The hotel staff knows about it, but don't do much. First, they started to blame us for bringing food into the room, while the kitchen was part of their amenities. Then that we are living food leftovers all over the place (at that moment we spent only one night and didn't leave any leftovers). Then they said they would apply some gel against ants. When we returned there was no trace of any gel applied and ants still were there. Eventually, they moved us to another room and applied gel right in front of us. The ants still were there but just a few, compared to the first room where ants were everywhere including the bed and us during the night. The lady manager was rude, had no empathy, and referred to our nationality and country of origin stating that we don't have insects, which is absolute nonsense. In her words, it's OK to live when ants crawl on you when you sleep.

Ross Naylor

Perfect little spot in Playas, a real little gem. 10 minute walk to the strip (or 2 minutes if you hire an electric scooter) 30 second stroll to the beach. The rooms were nice and modern and surprisingly quiet given the location. The staff were pleasant and didn’t bother us at all throughout the stay. 12 of us stayed here on a stag do recently and spent most of the daytime around the pool listening to our own music and drinking beers with no complaints from staff, couldn’t ask for much better to be honest, definitely prefer a set up like this to a hotel. Would definitely stay again.

isnsme jsksje

My recent stay at Los Cardones Boutique Village in Las Americas turned into a nightmare due to the shocking behavior of the hotel manager, Joaquin. On our second day, when we encountered issues with our room, including a broken door that wouldn't open, Joaquin had the audacity to blame us for the problem. Rather than addressing the issue professionally, he chose to deflect responsibility and hurl accusations at us, creating a hostile and unwelcoming environment. Adding insult to injury, Joaquin's unprofessionalism reached a new low when he resorted to swearing at us and started accusing us of taking drugs, further demonstrating his complete lack of respect for guests. His behavior was utterly unacceptable and made our stay at Los Cardones Boutique Village an experience we would rather forget. Moreover, Joaquin's intimidating demeanor left us feeling scared to leave our hotel room, robbing us of the sense of security and comfort that should accompany any hotel stay. To top it off, Joaquin attempted to charge us 50 Euros in cash for the broken door, a fee we believe would have gone straight into his pocket, highlighting his unethical conduct. I strongly advise against staying at this hotel until they address the reprehensible behavior of their manager and prioritize guest satisfaction over baseless accusations, verbal abuse, fear-inducing behavior, and unethical charges.

Stu Owen

We had a great stay at Parque Santiago IV. The staff went above and beyond. The location is also perfect. Amazing pool. Very beautiful to look at. The resort is spotless. Our only gripe is that we had a very dated room. Lovely on site bar/restaurant. Our fellow travellers had a recently decorated and upgraded room. So there room was modern and had a washing machine/dryer and dishwasher amongst other things. Our room in comparison was very dated and lacked in these additional amenities.

Dawn Clark

Great location, so close to everything you’ll need. Supermarket across the street and shopping centre underneath. Beach is through the back gate. Breakfast was usually holiday buffet, does the job. Pool is huge and saltwater which is a bonus. Lots of sun loungers available. You can put towels down from 8AM (9 on Mondays). Rooms are a good size and clean. Kettle, toaster oven, hob, cutlery and crockery included. Only downfall is no air con. Rooms have fans which do the job but if you’re a light sleeper you might have some trouble.

Katie Lewis

beautiful hotel. we had one of the apartments on the top floor and it was absolutely stunning, with a huge balcony overlooking the sea. food and drinks were superb and staff were welcoming. pool was salt water which i liked, just try not to get it on your hair! will definitely visit again. close proximity to golden mile.

Gergely Garamszegi

I recently stayed here in Tenerife, and it exceeded all expectations! The superior room with an ocean view was simply breathtaking, offering serene and beautiful sunsets. The staff were exceptionally friendly and attentive,. Highly recommend for anyone seeking a perfect blend of luxury and hospitality!

Emma Hill

This has been my second stay here and I absolutely love this hotel! Quiet enough for you to relax but close enough to everything you need for convenience i.e shops, restaurants. When I first stayed here I was on the first floor which was a lovely studio with a massive balcony! Great for sunbathing! This time me and my partner had the garden studio which is a lovely room on the ground floor (ideal for disabled or anyone who needs a scooter or wheelchair as it is ramped) these rooms do not have a front door, you have to access them through the patio doors where you need to hold your key to the black lock which should flash green and then turn it right to unlock! Me and my partner did need help with this as we just thought the flash meant it was unlocked! And then turn opposite to lock! Hope anyone that stays here has a wonderful time! Will definitely return for a third time.

Angel Banks

Very nice hotel. The hotel was clean throughout. The buffet breakfast was very nice and good a selection. The cocktails at the pool bar were really good. All staff very polite and helpful to our needs. The bars are in walking distance but the hotel is so quiet at night and couldn't hear any noise, so a good comfy sleep every night. The balcony was very private (view of outside hotel) Would recommend vanilla garden to anyone staying in Tenerife.

Ellis Samson

We had a lovely experience at Hotel Vanilla garden. Firstly we were greeted by Pedro at reception who gave us welcome drinks and advised us on how to get to our room. When we entered the room we were pleasantly surprised by the size, the cleanliness and the comfort of the room. The bathroom was clean and of a good size and as was the balcony The pool area is fantastic, with music playing quietly through the day. Sunbeds are comfortable too and the jacuzzi around the corner is a nice touch. The DJ set and pool party on Wednesday and Saturday was also a nice touch. Bar staff are all friendly and can’t do enough to help. There are 2 aspects of the hotel which resulted in a star being lost. First one is the selection of food. Although 90% of what is available is tasty and good quality, a couple nights we struggled to find anything we fancied due to the small amount of choice available (small buffet area) and so we ate out a couple times. The breakfast sausages also weren’t great and the bacon and fried eggs are only available from the show cooking counter. This didn’t massively impact us and we were still mostly happy with the food. The last point (although I believe the area was having some water supply issues at the time so this could be the reason) was that the pressure from the rainfall shower was awful and the temperature was difficult to get right, so I ended up using the handheld shower most of the time. Overall we thoroughly enjoyed our stay, it’s amazingly quiet for its location and everyone here is lovely. I would definitely come back to this hotel without hesitation and if you’re looking for an ideal place to stay in playa de las Americas without all the noise, this is the place.

Helen Pannell

Beautiful boutique hotel, went half board, plenty of options with food both at breakfast and evening meal. Staff were lovely and very helpful. Lots of steps to get down to pool if your room is near reception. Just 5 mins walk from the front and Veronica strip. Construction at rear of hotel (not in hotel) near where pool situated, could here noise but did not disturb us too much, could not here from room however we were the opposite side of hotel near reception

D C

WARNING - Before booking this hotel please check on the progress of the construction happening next to the property. Just returned from a week here via a TUI holiday. At the time of booking we were informed there was construction happening, due to end 30th September. We were fine with the idea of one day out of seven being disrupted. The reality is that our holiday was spoiled by the work being done next to the hotel. Every weekday from 8am to 4, sometimes 6pm, was disrupted by the sound of machinery digging and drilling. Our room was at the rear of the hotel and received the full force of the noise. Rooms at the front were less disrupted. The swimming pool - where we were looking forward to spending most of our time relaxing - is also at the back of the property and subject to the awful, headache inducing construction noises. The construction site is nowhere near completion and anyone visiting in the near future will face the same disappointment. The attached video features the less noisy equipment operating - it was often worse and louder. The hotel itself is small and otherwise pleasant enough. The staff are mostly friendly. The rooms are plain but adequate. We found the bed to be very uncomfortable. The food is what you’d expect - a bit bland but plenty of it. The surrounding area is grim and dirty. You can’t walk more than a few metre before being approached by drug sellers.

cw

We have just came back from our stay at Vanilla Boutique hotel just over a week ago, it was a lovely hotel, very clean and the food was absolutely gorgeous. The rooms were cleaned over everyday by housekeeping and the staff in the restaurant were so attentive and lovely, our weeks stay could not be faulted. However, upon our check out day, we enquired about a late checkout as our hotel transfer was at 5pm and the hotel required checkout by 12pm. We were informed it was 7 euros per hour extra we could pay to keep the room. Upon 3pm housekeeping entered our room to which we explained we had booked for late checkout. We were then bombarded with calls from the middle aged dark haired woman from the reception to our room demanding we leave the room and being extremely rude to my partner over the phone after we had spent thousands of pounds at their hotel. Then we quickly checked out and left to which we were met with a passive aggressive attitude from this lady at the reception, the same lady I had previously enquired about the late checkout with!! We were looking forward to giving a substantial tip for our lovely stay, but this idea was retracted after the receptionist abusive behaviour. Her customer service needs serious improvement. Their may have been a miscommunication due to the language barrier however her behaviour towards my partner over the phone was unacceptable. This made our plans to return to the hotel in 2025 unlikely. The hotel needs to deal with the receptionist.