Laura Deering
We really enjoyed our stay at this hotel, we got upgraded on arrival to a one bedroom apartment which was spotless and spacious with a lovely view of the pool. Cleaners came in most days and left the apartment spotless with fresh towels every day. Really good location everything within walking distance and really close to the beach. Really quiet and relaxing.
Jay “ThatBlokeCalledJay” Clark
We couldn't be happier with our experience! From the moment we arrived, it was clear that cleanliness was a top priority. Our apartment was basic, but it was spotless and offered plenty of space to relax and unwind, making it the perfect home away from home. There is a separate bedroom, a spacious bathroom with a nice shower, kitchenette and lounge, and a wee balcony looking over the pool.
AC: There is no air-conditioning, only a fan option, which you need to request a remote for from reception which requires a 50 euro refundable deposit.
Bed: The beds are quite firm but we’re a bit heavier then we should be, so like a firm mattress.
Safe: There is a safe which you need to purchase a card for, it was cheap, like 2 euros a day.
The reception staff were helpful and friendly, always ready to assist with a smile. Their tips and recommendations enhanced our visit, making us feel truly welcomed.
A good feature of Apartamentos Marola Park is its prime location. Just 300 meters from the beach, we could easily enjoy the sun and sea whenever we wished. Additionally, it’s within walking distance of virtually everything in Los Cristianos and Los Americas, making it super convenient for exploring the area’s shops, restaurants, and attractions.
Note: There are steep hills and plenty of steps. However, there are also plenty of Motability options, electric scooters (which are great fun), Motability carts for rent and assisted bicycles.
There’s also an amazing little shop next door! The charming lady who runs it has lived in the area for many years, and she shared wonderful local insights and stories. It’s a delightful spot to pick up some unique
Megan Rice
Personally I would not stay here again, firstly when we arrived the staff were extremely blunt and told us that we had to wait for our room even though check in was 2pm. We were told that they were unsure on the time the room would be ready and we had to wait until 4pm with no shower and had to change in the luggage cupboard. Most importantly, the staff would knock on our doors every morning and let themselves in to our room to wake us up. I had signed a piece of paper to say we didn’t want the room cleaned as my friend was suffering bad hip pain and didn’t want to be disturbed. 3 members of staff let themselves into our room two days in a row whilst we were asleep in bed! barely any clothes!! And stood there until we woke up to demand to clean the room. I was shocked and very scared. I asked them to leave as I had no clothes on and they brought a translator into the room to tell us we had 15 mins to get dressed before they came into clean. I honestly do not think the staff had any respect for us whatsoever and recommended that if you are young girls do not stay here !!
Harry Townsend
We stayed at this hotel for 1 week. For reference we are 3 adults.
We arrived on Saturday night at around 2:30am due too flight delays. Upon arrival was greeted by the staff who was relatively friendly. We were given a room but informed that we must check out of this room the following morning by 11am as we needed to move rooms as the hotel had double booked the room we had booked. Upon arrival you are forced to sign a list of rules, not something I've ever had to do at a hotel before.
Upon entering the room discovered that there is NO AIRCON in any of the rooms. They do have fans mounted to the ceiling that can be operated via an app [which doesn't work] or by leavingn a €50 deposit which is later returned.
The rooms themselves are nice size but are roasting hot unless you order a portal aorcon unit from a local company costing around €80/90 for a week.
The next day we were forced out of our room at 11am and told we could not check into the new room till 4pm!
We asked for the air con unit to be arranged for our arrival but staff refused to do this until we had checked in.
We approached staff rasing a complaint about the hassel they had caused due to poor room management and requested free use of the safe as compensation for there mistake however this was laughed at and the manager could not be more intrested in this request or the hassel caused.
The rooms were cleaned daily and new towels and bedding was provided.
Staff also complained to a family that the children in the pool were making too much noise at lunch time playing. This was simply not true as they weren't.
Whilst here we have heard/seen several other guests having to wait till late in the day to check in as rooms were not ready.
We did not have the breakfast at the hotel so cannot comment on the food.
I'd be cautious booking this hotel as it's not been as streamline stay as I would expect.
Lauren
Great experience at this hotel. The rooms were very nice. The receptionist Ivan was a saint. He went above and beyond with our queries and help. The pool was very nice with a shallow kiddie pool in the corner. It was cute that we would come back to our rooms cleaned with different animal shapes made with the towels. The only issue we had with the room was with the beds, the were on wheels so kept moving around when we turned over in our sleep and was just very annoying as it kept hitting off the headboard when sitting or asleep on the bed. The location is a bit far from the main strip if you have young kids or are a young couple so I would take that into consideration
My Booking
