Ian Bettany
We stayed here for 11 days and from arrival to departure the hotel and staff were excellent. Out room was cleaned daily and was very comfortable. The breakfast was excellent the choice was very wide from cold to hot food. We will definitely be returning next year.
Mark Hofman
Our stay was wonderful! The entire hotel staff provided an exceptionally high level of guest care and help, even arranging for a rental car to be delivered to and picked up from the hotel, saving us time and trouble. The food and beverages were excellent, with the service staff very attentive. Our adjoining rooms were refreshed daily, and the hotel design/decor is almost magical.The pool was cool, clean and refreshing. Access to shopping and beaches was very convenient. Highly recommended for other to experience first-rate holiday or business guest care.
Angelo Aprea
Great hotel. We visit Tenerife every year, and Europe Villa Cortes is our favourite hotel.
The rooms are spacious and luxurious. The view from the balcony is great and all of the staff are very friendly.
The pool is large with a waterfall. There are usually plenty of sunbeds available, and the pool is normally quiet.
The buffet breakfast provides a large variety of food choices for everyone to enjoy. There are two great chefs available to cook you food on request.
There are tennis courts and a spa available for an extra fee. The location is great.
I would definitely recommend this hotel.
aileen devlin
Hotel amazing. Breakfast, amazing. Pool amazing. Just don't book dinner/half board as, it is not on the hotel grounds & not 5 star. It is in a separate restaurant (beach club)& they give you a set menu choice which, is not edible or suitable. It is a choice of a piece of breaded chicken escalope with chips, a bit of tough beef, or filled pasta of their choosing. Not really a choice. We are here for 10 days. Definitely Not a la carte dinning. It probably cost £3 per meal. We asked if we could order something off the menu & told, no. So, there you have it. We thought by booking 5* & paying a higher price that, the food should be of 5* quality. They advertise a 1* mitchilin restaurant too. Very frustrating when you book a 5* holiday & think you will be well catered for within the hotel as, this is what we paid for. Been very unsettling having to walk to restaurants away from the hotel & pay again for other meals. Such a let down for people with limited mobility. But, apart from that, the hotel is great. It is spotless & spacious accommodation. Staff are pleasant & helpful. Just a pity about the dinner.
David Lopes
The hotel itself is beautiful, though I recognise that its style might feel dated for some people. The room was wonderful, as well as the overall cleanliness of the spaces. The pool is also great, very clean and spacious, and never felt overcrowded. Elena from the pool bar really made our days whenever she was working there, always with a kind word and a friendly energy. We hope she lives a happy, fulfilling life and think her work should be recognised.
Everything else about our experience felt painfully mediocre, considering the price. As someone who has considerable experience both with staying and working at 5 star establishments, Europe Villa Cortés fell short of that description in almost every way. The biggest issue of all was the staff. There were two particular instances that really stood out: at 6 pm we went to the pool bar, only to be refused our drinks. The young man arrogantly told us that the bar was already closed, however, stood there with another staff member for another half-hour. We later found out that the bar only closed at 18:30. The same young man refused to bring us drinks to our beds by the pool, only to do exactly that for other guests near us. The only difference between us and those other guests who got served by the pool was that they spoke spanish, while we didn't. The interactions with most of the staff seemed tinted with this attitude... we kept being subjected to cold stares and attitudes by staff who, the very next second, were warm and welcoming to someone right next to us. We understand that language barriers exist, but having the quality in our service suffer for it is simply unacceptable. In fact, some of the staff had very rudimentary knowledge of english.
Everything felt as if it had seen better days... in fact, Tenerife itself felt like a place that must have been incredible... twenty years ago.
The food was also mostly mediocre, with some good standouts, but nothing worthy of note.
We also found the lack of activity throughout the hotel to make it feel even more uninspiring. There is such a thing as too quiet.
My Booking
