Whala!tenerife

Mathew Light

Whala!tenerife isn’t great for families. No inflatables are allowed in the pool. One of the pools is heated which was great. Lifeguard on duty all day which was great. Pool open 10am to 6pm. The staff at the pool bar were brilliant and the food is great. The down side was after 6pm you cannot use the pool tables and the whole entertainment area is closed off. The room was dated but clean. The top floor balconies are not secure or private as the neighbouring room can get in easily. Safe in the room is not free. The wifi is not free. The bedding was not changed all week and not enough towels were left in the room for 2 adults and 3 children. Two separate rooms with twin beds which were comfy but the sofa bed in the living room was just a thin piece of foam. The gentlemen who checked us in was rude when we questioned why we had to fill out forms with everyone in the parties personal mobile and email addresses. Apparently it is a new Spanish law but he was rude when we declined. Quiet location apart from the many hen dos and stag dos staying while we were there. It is a bit of a trek to get to the beach and doesn’t feel safe late at night.

Sam Dring

We booked for 4 nights with Easyjet Holidays, and had a smooth experience until arriving at Whala. We were met by quite a rude receptionist who demanded We gave him 30€ each in cash as a deposit and gave us little indication as to why. We have never stayed in a hotel booked through a package holiday that requires a deposit, and we were not informed about this before booking or before arrival, otherwise WE WOULDNT HAVE BOOKED THIS HOTEL. We were then given a draconian list of fines we would receive, itemised by things in the room, and threatened that if we broke any rules even accidentally we would lose our deposit. The room was dated and there was lots of noise from surrounding rooms and areas. One of the pools was heated which was nice, and the bartender was very friendly, however the price seemed expensive for the state of the hotel. 5.50€ for a cider? The beds were very uncomfortable in our room, and one of the lights didn't work (we worried we might be fined for this!) In the end we decided to stay at another hotel for two nights because of the truly awful service. We then returned for our last night, hoping for a reprieve but check out was just as an arduous experience, with the man at reception refusing to return our deposit until the room had been checked. The maid then radioed back that it was fine and he then proceeded to answer his personal phone and have a chat, making us wait longer. DO NOT STORE YOUR LUGGAGE HERE, when we left our luggage for the day until our flight the room was left unlocked, and they let anyone wander in and out of the room without checking who they were. Our bags were moved and we had to check nothing had been stolen! Overall do not trust what is described online for this hotel, and expect poor service.

Araya Green

Room: 3 adults in 1 room as big as a prison cell. The room was extremely small, 3 beds cramped into a tiny space. One didn’t even have bedding. Only one plug in the whole room. Paid for self catering and was no utility’s and one tiny mirror. Fan went around 3 mph so was no cold air at all. Service: absolutely shocking as a whole the only people we got any type of service from was the cleaners and that was only with a smile. The receptionist was extremely rude, unwelcoming. Absolutely no help involved when enquiring about things I’d get told to look and line and shoved to the side. Area: absolutely hardly anything the area was having to walk 20 mins everyday for things such as shops aswell as this spent over €200 on taxis to get anywhere because there was nothing around Pool open and closing time was also a joke opened at 10! DONT LISTEN TO FREE WIFI YOU HAVE TO PAY PER DEVICE in all I will not be returning be careful when booking here made us pay so much more extra including a deposit of £100 which was no stated in the booking

Sharlene

Lovely clean rooms. The room has everything you need. The beds are so comfortable and warm. The cleaner came in daily. We had a nice room with a balcony on the ground floor.

Tracey D. Davis

Called Whala! now.. Great location. Rooms are dated but everything is so clean and the staff are really friendly and nice. Bus stops just outside with many routes to choose from, surrounded by bars, coffee shops and 2 x Mercodona supermarkets.