Steven Digner
Recently returned from a weeks stay at this complex. Unfortunately, we booked before reading the reviews.
The location is excellent and was central for most things, eating out, drinking and the beach.
The complex however is dated and would benefit from some TLC.
The food was basic at best and the choice, well there wasn’t one. It was the same food every meal time.
The room we stayed in was large and that is the only good thing I can say about it. There is no air conditioning ( you have to hire a fan) the towels were changed once in a week, as were the beds.The bathroom was never cleaned and there was an infestation of small bugs in the bathroom that would run round when you turned the light on to use the toilet at night.
The reception staff were helpful and friendly, as was the young man who worked the bar in the evening. The other staff member obviously missed the course on customer service and almost threw your drink at you.
I am aware that the complex does not charge the earth for a weeks all inclusive stay but, I do expect the rooms to be clean and , as best they can, bug free.
Regarding the food, well at least I lost some weight.
Kryten
We've been before and going again soon. The room was clean and maids in often enough. Last time, we got a full board deal and found food to be fine, plenty choice, but you'll still want to eat it occasionally.The restaurant is right in the basement really, but the decor is nice with palms and plants etc in a lovely setting, very spacious and airy.
The onsite shop just off reception was helpful if you are self-catering, but everything is up to all inclusive if you want it. Location is OK, but not right in the very heart of things, but not that far off, really.
Staff are great and very helpful. The pool area is nice, and the pool is well kept pretty good sun trap. Occasionally, a little fashion show turns up, and sales thereafter.
There are lifts to all floors, wheelchair access, too. As I said, we're going back, we know what to expect, if it was bad, we wouldn't go. I'm looking forward to our stay there.
It's three stars, and good enough as it's a base camp, really, rooms have everything you might need. Hope this is helpful to you..
Kayleigh Morgan
Me and my five friends came here to stay for just over a week. I really wasn’t expecting a good experience based on reviews. I however was proven wrong with this hotel for the amount of money you spent it is worth it. There was five of us and they gave us connecting rooms so we were all together. The maids came in regularly made the beds, cleaned toilets and emptied bins etc. We had all inclusive and I will say the food isn’t 100% the best. We did eat out some nights but it was good to have some nights as there was different selections of food everyday for breakfast, lunch and dinner. The drinks were also good in all inclusive alcoholic and soft drinks. I will say at night it can be noisy when people are coming in from being out at 3/4am in the morning walking past the corridors your room is in but apart from that I found it to be quite quiet not a lot of noise. We didn’t have our veranda/balcony door opened a lot but for just over a week we got 2 cockroaches in the room which isn’t the worst. I wouldn’t know how it would be leaving the door opened a lot or during the night if warm. Beds weren’t the worse could still get a decent sleep on them. Hotel is at a great location with so much around you one of the best things about the hotel I would say. We did go to Siam Park, Mall & Markets which were located in or near Los Cristianos but there are taxi ranks all around the most we paid was around €10 & even bus stops that will take you there for free. I would overall recommend the hotel if away with friends or even a couple’s holiday away. I would say maybe as a family holiday you could probably find a hotel more suitable but if not still an okay holiday for a family
Mark Kidd
The hotel is in need of some serious refurbishment. 3 foot of mould in the room by the door. Walking to the dinner room felt like a walk into darkness, poorly lit, and quite easy to walk into the offices of the hotel. The rooms do not have AC, so quite warm at night, you can hire a fan, you can also hire the safe key and pay for WiFi and hire the TV remote control. We did none of those. Breakfast was okay. I didn't eat any other meals there to comment on. Staff were all very nice, pools gets good daytime sun. It's very noisy in the night with people screaming and running about, shouting, tends to die down after 1000hrs. If you want a place to put your head and nothing more, then it will do if you want more than that, probably not the right place for you. Again, the staff were helpful throughout our stay
Aoife Roche
Rooms were clean and also cleaned regularly which was nice. Balconies are great and most have a nice view. No a/c or fans in the room unless you pay extra at reception for a fan which in my opinion should be included in a place like this. The pool is beautiful with lots of loungers but you need to be early to get one. The pool bar is also conveniently to the outside until a certain hour so you dont need to dry off before going there. Very spacious hotel.
My Booking
