Cliodhna Twomey
Couldn’t recommend this hotel enough ! Honestly I have told all my friends and family about this hotel ! Rooms are clean & spacious. Very safe area with security. Cleaners very friendly and left the room spotless every second day. The hotel supplies a big hairdryer in reception for the guests and also can rent a curler & hair straightener. Only down fall of this place is that there is no air con . Only a fan in the ceiling. This didn’t effect us as we came in April but may affect on hotter months during the summer.
Anton Riabov
Ants in the rooms. The hotel staff knows about it, but don't do much. First, they started to blame us for bringing food into the room, while the kitchen was part of their amenities. Then that we are living food leftovers all over the place (at that moment we spent only one night and didn't leave any leftovers). Then they said they would apply some gel against ants. When we returned there was no trace of any gel applied and ants still were there. Eventually, they moved us to another room and applied gel right in front of us. The ants still were there but just a few, compared to the first room where ants were everywhere including the bed and us during the night. The lady manager was rude, had no empathy, and referred to our nationality and country of origin stating that we don't have insects, which is absolute nonsense. In her words, it's OK to live when ants crawl on you when you sleep.
Ross Naylor
Perfect little spot in Playas, a real little gem. 10 minute walk to the strip (or 2 minutes if you hire an electric scooter) 30 second stroll to the beach. The rooms were nice and modern and surprisingly quiet given the location. The staff were pleasant and didn’t bother us at all throughout the stay. 12 of us stayed here on a stag do recently and spent most of the daytime around the pool listening to our own music and drinking beers with no complaints from staff, couldn’t ask for much better to be honest, definitely prefer a set up like this to a hotel. Would definitely stay again.
isnsme jsksje
My recent stay at Los Cardones Boutique Village in Las Americas turned into a nightmare due to the shocking behavior of the hotel manager, Joaquin.
On our second day, when we encountered issues with our room, including a broken door that wouldn't open, Joaquin had the audacity to blame us for the problem. Rather than addressing the issue professionally, he chose to deflect responsibility and hurl accusations at us, creating a hostile and unwelcoming environment.
Adding insult to injury, Joaquin's unprofessionalism reached a new low when he resorted to swearing at us and started accusing us of taking drugs, further demonstrating his complete lack of respect for guests. His behavior was utterly unacceptable and made our stay at Los Cardones Boutique Village an experience we would rather forget.
Moreover, Joaquin's intimidating demeanor left us feeling scared to leave our hotel room, robbing us of the sense of security and comfort that should accompany any hotel stay. To top it off, Joaquin attempted to charge us 50 Euros in cash for the broken door, a fee we believe would have gone straight into his pocket, highlighting his unethical conduct.
I strongly advise against staying at this hotel until they address the reprehensible behavior of their manager and prioritize guest satisfaction over baseless accusations, verbal abuse, fear-inducing behavior, and unethical charges.
Sofia
Positive points: beautiful place, very good breakfast, friendliness of the staff always ready to help. Negative points: despite the apparent cleanliness, we found cockroaches in the apartment which made us uncomfortable to continue in the accommodation. Some guests went against the rules to be in the pool, marking chairs with towels without being there, eating and drinking in the pool. Despite that, we enjoyed the experience overall.
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