Djamel Bouseida
Thanks for your kindness for you professionalism for everything, my experience was super good the staff is very kind and also the girls in the reception we arrived at 10 AM they gave a room to my mum earlier because she was very tired. Also they did a surprise to my mum at dinner and they celebrated of her birthday and offered her a cake 🍰🎂.
The restaurant was variated the food was delicious.
We enjoyed in the swimming pool.
Even the type of customers there was very good.
When I saw the comments I was afraid because they were very critical but I changed my opinion completely so don't read the comments and live your one experience.
M Haidari
This hotel was not my first choice, but I had no option after my agency cancelled my other bookings. On arrival, reception was welcoming and gave us our room quickly, which I appreciated. The rooms have a nice Tunisian style, but they badly need attention: stained floors, old taps and showers, missing basics like slippers, coffee facilities, and even a second glass in a double room. Housekeeping staff were kind but under-equipped, with stained sheets and towels sometimes being reused rather than replaced.
The entertainment and activities, especially for kids, were excellent, and the food was varied and tasty, though repetitive from day to day. Drinks, however, were a huge letdown squash like soft drinks, broken machines, tiny cups, and almost no non-alcoholic options. Service felt careless, with staff ignoring spills and presentation, and plastic cups were littered across the beach and sea. Music also went on until 1 a.m. on some nights, making it hard to sleep.
The on-site money exchange was useless, almost never had cash to exchange, always would say come back later, the shop in hotel overpriced, and overall, the hotel failed in too many areas to be considered a true 4-star. With improvements it could be great, but as it is, I wouldn’t stay again.
Mihail Kalmadanski
Spacious rooms, good condition inside, strange location of toilet and bathroom, good hygiene from room service. Good attitude from staff, especially if you leave tips. That's how they are taught. Good food, but with minor remarks. They impose restrictions on some foods. Small tricks in all-inclusive. Small cups or lack of them. On the beach - The free zone is miserable. The paid Mamaia Beach looks much better. Brazen and arrogant behavior from the man pouring drinks on the beach
Good animation
10 minutes from the beach. There is organized transportation, but I don't know how this car got the right to drive on the streets.
Abdul M Khan
Avoid this hotel at all cost. The worst hotel experience ever. Booked an all inclusive holiday but get told that I can only get water or fizzy drinks as part of the package. No where did it say that drinks are limited.
The hotel staff are rude, always arguing with guests when something is a problem. I had moved three times because of different issues in the room. When asked for a shower curtain I got told to wait an hour for this, after three hours it turned up. I asked for an iron (available upon request) but have to wait 24 hours before I can use the iron, when iron did arrive the only socket available was the one connecting the to, had to disconnect the tv, move the bed near the socket and then iron my clothes. When I complained about this I got told there is nothing they can do about this.
The air con in the hotel doesn’t work very well. It’s always extremely hot in the hotel. The restaurant is disgusting to eat in. Every time you want food it’s rationed.
The internet in the hotel is so rubbish that guests have to all come to the bar area for connection. When asked about this the reception manager just shrugs her shoulder as it’s not her problem.
Anyone visiting this hotel avoid at all costs. This hotel will ruin your holiday.
Matthew Nye
Family holiday end of May. Staff are really friendly and helpful, food was good and lots of options, not too many if vegan. Breakfast was basic but lunch and dinner, plenty of options. Although we enjoyed as relaxing holiday and quiet, as it was May, only one indoor bar was open, until last day when they opened outside bar, air con was not working, and door to bathroom and balcony needed repairs. Beach sunbeds and bar was not ready. Slides and rooms need updating. it is a 5min walk to beach and easy to get taxi into old or new town. 3 star rating based on hotel and facilities, staff are 5 star plus. good for relaxing and value for money.
My Booking
