El Mouradi Hammamet

Annie F.

Here’s a rewritten version with improved clarity and a professional tone: --- Our experience at this hotel was appalling. We arrived at 2 a.m., only to discover that the staff couldn't communicate in English. They took us to a room that was completely unacceptable. Despite paying extra for a sea view, the room faced the pool instead. When we complained about multiple issues – the room looked like Jefferey Dahmer cooked w dinner in there, including exposed plug sockets pulled out of the wall and a filthy carpet – we were told, “Tomorrow, room tomorrow,” which was incredibly frustrating. The same night because we kicked off, we were moved to another room with a sea view, but it had two single beds with children's blankets, which was far from what we had booked. Even then, this new room did not match the description or photos we had seen on the Love Holidays website. Adding to the poor experience, no airport transfer was provided (though unrelated to the hotel itself). The misleading photos on Love Holidays' website only made matters worse. The overall experience at this hotel was a disaster – from the poorly maintained rooms to the diluted alcohol in the all-inclusive package. While the food was decent and the evening staff were helpful, they would turn the outdoor lights off even while guests were still sitting outside. In short, avoid this hotel at all costs. It’s a waste of money, and the experience doesn’t come close to matching the expectations set by the booking platform. JUST AVOID, please it is such a waste of money that you all work hard for !!!!!

Sabrina Hussain

Hotel Review: Avoid at All Costs! I recently stayed at this hotel, and it was an absolute disaster from start to finish. Upon arrival, the staff informed us that they couldn't find our booking and attempted to charge us over £100 for a room we had already reserved. After a lengthy argument, they finally located our reservation, but the trouble didn't end there. The room itself was filthy, with dirty sheets that clearly hadn't been changed. To make matters worse, the bathroom had a leaky pipe that left water all over the floor. It was a safety hazard and incredibly inconvenient. The rudeness of the staff was appalling. Instead of assisting us, they were dismissive and unhelpful, making our stay even more uncomfortable. On our last day, we were shocked to be charged additional fees that were completely unexpected. This hotel is unprofessional, poorly maintained, and has the worst customer service I’ve ever encountered. Save your money and find somewhere else to stay! The kitchen staff was nice and cleaners and the guy at the entrance however the rest treated us like we was stupid.

Sania Hussain

Avoid,avoid,avoid I’m not the one to write reviews but since visiting this place all I can do is write a review. The staff at the front are incredibly rude, there’s creeps in the hotel who would knock on ur door and follow you,the bed had dirt on it,the sink was leaking and when we told them they said they would fix it but did not,the food is mid too. Sadly I came to this hotel as my first holiday abroad w the girls and the hotel ruined it

V L

Bedroom very outdated, the carpet felt dirty, and AC worked on and off. The buffet meals decent but stale after 2 days.

Simone

Its a big hotel and for the price i paid im really happy. Room is really big and has nice working airco. Nice big pool area. Buffet offers a lot of different things. Friendly and helpfull staff. If you dont expect the best of the best and pay a reasonable price you wont be disappointed.