Sabrina Hussain
Hotel Review: Avoid at All Costs!
I recently stayed at this hotel, and it was an absolute disaster from start to finish. Upon arrival, the staff informed us that they couldn't find our booking and attempted to charge us over £100 for a room we had already reserved. After a lengthy argument, they finally located our reservation, but the trouble didn't end there.
The room itself was filthy, with dirty sheets that clearly hadn't been changed. To make matters worse, the bathroom had a leaky pipe that left water all over the floor. It was a safety hazard and incredibly inconvenient.
The rudeness of the staff was appalling. Instead of assisting us, they were dismissive and unhelpful, making our stay even more uncomfortable. On our last day, we were shocked to be charged additional fees that were completely unexpected.
This hotel is unprofessional, poorly maintained, and has the worst customer service I’ve ever encountered. Save your money and find somewhere else to stay!
The kitchen staff was nice and cleaners and the guy at the entrance however the rest treated us like we was stupid.
Sania Hussain
Avoid,avoid,avoid
I’m not the one to write reviews but since visiting this place all I can do is write a review. The staff at the front are incredibly rude, there’s creeps in the hotel who would knock on ur door and follow you,the bed had dirt on it,the sink was leaking and when we told them they said they would fix it but did not,the food is mid too. Sadly I came to this hotel as my first holiday abroad w the girls and the hotel ruined it
it's me bunny
I would describe my vacation like this - the first and last time in Tunisia.
Let me start with the room, which is very old-fashioned, since it was built, nothing has changed in appearance. We had to ask the cleaner lady (of course with a tip) to vacuum the carpet because of the amount of dust that was in it, the curtains have not been washed for who knows how long. When the cupboards are opened, the boards behind have rotted from moisture, and on the main door is a drawing that I had for good morning because I am where I am (it is in the attachment). The bar next to the hotel works until late, so I couldn't even sleep because of the loud music.
The POOL does not have enough sunbeds and umbrellas because this pool is used by two hotels. I spent an afternoon there, but I didn't like it there either because of the crowd and what I saw. Since their target group is their neighbors, who have 3 percent of home education in them, it was normal for them that their children eat and drink in the pool and still smile about it.
The RESTAURAN, the food was ok, but the amount of food that was thrown away was disturbing for me. Ok that has nothing to do with the hotel it has to do with their guests who behave like that. But that's why, it's so ugly that I'm waiting in line for chicken, I am first in line and the chef starts commenting on me in Arabic with a colleague pointing his finger at me! So that the others get two or three pieces of meat, they put one in my plate and then move on to the next person.
Now, I would ignore all above if one thing was right - THE BEACH!
But I have never seen such a dirty private beach! Garbage as much as you want, the other day when there were jellyfish in the sea I took a stick and started to clean the beach from that amount of plastic. Part of the flip-flop was on the beach for 3 days, part of the flip-flop, 3 days! The sea is dirty, shallow because of waterski and too many jellyfish. Every sunbed is broken, and on top of that there is no shower, toilet or changing room. Private beach essentials. Coca-Cola has never been for me on the beach, and then I see their guests walking around with Coca-Cola. But the important thing is that their bartender didn't take the cigar out of his mouth for the 7 days I was there. The lifeguard who was cleaning the beach found a nail (pin) next to us and asked us if it was ours, after we said - no , he threw the nail back into the sand, on which someone could get hurt.
All in all, a big waste of money and vacation days. For the same money, go to Greece, Montenegro or Turkey for the vacation you deserve, add a little more and go to Egypt, which is 100 years ahead of them in terms of hospitality. Or Croatia, Span, Albania or Italy.
Oh and yes, if you are a female person who came alone with children on vacation or maybe a friend without a male companion, and you are thinking of a vacation in Jasmin Hammamet, just do not because of your safety!
So, if I could, I would give 1 star, which is what this hotel should have, and not the madeup 4.
Simone
Its a big hotel and for the price i paid im really happy. Room is really big and has nice working airco. Nice big pool area. Buffet offers a lot of different things. Friendly and helpfull staff. If you dont expect the best of the best and pay a reasonable price you wont be disappointed.
Sal Ms
Rooms are spacious but with very old furniture , beds are very uncomfortable.
Some staff are nice but some are very rude . If you don’t tip upwards, forget about service. Staff treat guests badly and some don’t even greet you back . I witnessed a lady asking for beer in a glass instead of plastic cup but was told that they don’t have but when she gave money, they give her beer in a glass . Hotel staff lack of hospitality, unprofessional and lack of respect of customers.
Food is very bad , almost same cold cuts , soups, desserts, pizzas … every meal and no tongs for customers to pick up fruits and when I asked one cook if he can put tongs , he replied somehow upset that they put tongs already… how you accept customers to touch each fruit with their bare hands before deciding which fruit they will take !!!!
Pool is over crowded and not enough sun chairs, some are broken and of course, unless you tip ahead of time , you will not get any service from the bar or pool staff ….
I wish I took note of the previous reviews but took the risk and book this hotel .
Will not recommend or return to this hotel.
My Booking
