3 Star Gran Canaria Holidays

Jayson Carroll

We are currently on our 5th night. From the very start at check in (we were 3 hours early and they still checked us straight into our room) the holiday has been amazing. Nearly every single drink at the bar is included in the all inclusive, the food selection and quality is amazing for an all inclusive. Our room while it only has a ceiling fan was cool enough to sleep in if you keep the patio doors open and curtains closed 24/7 this is with 29c days. Information given at reception on bus times, prices and what buses to catch and where to change for a trip to the aquarium was so helpful. Lovely pool and getting a deck chair isn't difficult at the end of Sept/beginning of Oct. Most staff speak great English. We will definitely be back!

Declan Whelan

Hotel a little out of way. But cheap taxi fares. Free bus to beach. Only real let down is the food is not great. Hot food never hot , unless direct from skillet. Otherwise like warm at best. Staff great , any issues solved within a few min. Go back again.

Christine Blake

Great hotel, plenty of choice for food and drinks. Lovely pool. Entertainment on every day, and shows in the evening. The 3* location is because its on a hill, bus is provided to the beach but if you want to use the local buses it is a steep hill down and up. There is an Aldi, and Spa shops close by.

Bryan Thompson

Currently on our last day of nine and really nothing but positives about the place. Rooms basic but clean and cleaned every day. Food, standard all inclusive but something for everyone and we have two fussy eaters. Entertainment, the highlight of the holiday as far as I'm concerned. These guys and girls work so hard to get people involved and are so friendly. Julie is a star and Alyson is now a friend for life (can't wait until she comes to our country to see her Mr Manchester 🤣. Only gripes and I was struggling to find any. Two drinks per person at the bar - we were a party of 5 with two wheelchair users so this meant three trips so they weren't left. Two people sitting at the larger dining tables which should be for larger groups - staff should move these people to other parts of the restaurant. Will we be back , definitely 😁

Lesley anne Duncan

Here less than a day it is amazing. Big thank you to mirabel from reception for helping us with the room issue. Nothing is too much trouble for them and the work 24/7 to make sure your holiday is perfect. Thank you. A wee update. Now the end of our holiday and we are so delighted with the hotel we chose. The bar staff, the restaurant staff, and especially reception staff, with special mention to Dani and Mirabel, they are all so pleasant, professional and friendly. Has been an absolute pleasure staying in your hotel. Thank you for making everything so easy and perfect.

Steph P

Fab views, we stayed in a superior one bedroom apartment. Place is like a maze! Not for people who have trouble walking or in wheelchairs as its mostly steps. Bar only has one person serving at a time so ques were long. Food was a shock, so wouldn't recommend all inclusive. Some rooms don't come with air-conditioning so check that out before u go. Our group had 4 rooms. Pool was spacious, kids pool was drained on day two. The private pool upstairs was nice and chill.

Robert Cook

Where do I begin... The service here is absolutely awful. We opted for self-catering, so I can’t speak for the restaurant or bar, but the reception is particularly poor. They never pick up the phone, are always understaffed, and when you finally do speak to someone, the morale is low. On our first night, we requested air conditioning and were told it would be addressed the next day. Despite multiple follow-ups, nothing happened, and we eventually gave up and bought a fan nearby. We also got locked out of our room due to a broken handle. It took nearly two hours to get assistance in the middle of the day, despite being told it would only take ten minutes and making several uphill trips to reception. The cleaning is subpar at best. It’s supposed to be done daily, but all they seem to do is empty the bin and make the bed. The floor hasn’t been cleaned in over a week, and our towels are now four days old. Parking is supposedly free nearby, but finding a spot within a reasonable walking distance is a daily struggle. They offer preferred parking for €10 a day, which is quite expensive. The rooms are dated and lack bathroom extraction, leading to constant dampness and mold. Be prepared for a significant number of steps throughout the property. The pool is half the size it should be for the number of guests, so you need to get up very early to secure a spot. Alternatively, you can pay €30 per person to use the pool featured in the advertisement, which was a major factor in booking this hotel. I understand this is a three-star hotel, but compared to others with the same rating, it falls behind in many ways.

Toni ATM

We stayed for 7 nights - with 2 young children (toddlers) and 2 grandparents. 1 room was located on the bottom floor, and the others a couple from the bottom. Lift was broken the whole stay, had to walk up and down hundreds of stairs which is hard work with toddlers and grandparents!! Kept saying it’s getting fixed tomorrow, tomorrow came and it was tomorrow again. No air con, only a (dirty) fan provided. Tried to get an extra one even asked to pay and they refused Kids pool on our last day had next to no water in it, very dangerous for children / toddlers who were jumping in and hurting themselves due to low level water. Pool area prior to the last day was relatively okay, for a 2/3 * hotel. Few fights and arguments at the pool - with lifeguards and guests (all infront of children). Only allowed one room key per room to save electricity. Would never stay with young children or grandparents - as is not good value for money. Staff not very welcoming on reception, quite rude and disrespectful. Breakfast hall staff were better but felt like the best out of a bad bunch. Hotel needs FULL renovation , photos are all photoshopped or were taken over 10 years ago. Would AVOID at all costs!! The view was onto decent thing about the whole hotel

Jessica Donohoe

Juande and his team from animation were amazing. 100% the best entertain for the whole week! The rooms aren't the best and the review about ants and cockroaches are true. We also had the all inclusive package and didn't have any Aircon

Tanya Corbett

Balcony was great, we had superior room so was nice to have the sunbeds. We had air con in the dining area only. We found big cockroches coming from behind our kitchen presses, nightmare to say the least. I loved the private pool for €25, well worth the money. we struggled to get beds at the pool most days, towels covering most beds and no people in sight. Steps are a nightmare, the lift terrified me. I wouldn't recommend this to anyone with mobility issues. I wouldn't come back here.

Ash Rated

Me and my partner stayed here for 10 nights and loved it here! We plan on returning next year! The room we stayed in didn't have air con but we survived and the bed was two singles out together but it wasn't too bad. The views from our balcony were amazing though! We had all inclusive food and drink and it was so worth it, the food was well cooked and freshly topped up regularly. The drinks were all self service, including the alcohol!

Abbey Smith

went on a seven day all inclusive holiday with my parents, little brother and partner in August 2024 and I was one of the best holidays we have ever been on. This hotel was absolutely amazing. Before going I saw some not so great reviews and my experience proved them review wrong. The buffet was always fully stocked with all foods during the meal times and there were many options to choose for especially for my partner who is a very picky eater. Between meals you have a snack bar which is also set up buffet style. The view from both pools and rooms was absolutely beautiful. The bar was all self service when all inclusive so no need to wait in long lines when wanting a drink. The rooms were very clean and comfortable and were cleaned regularly, unless asked otherwise. The staff were very respectful when you didn’t want them to go into the room and still offered clean towels and to take the bins out for you. Overall our experience as a family was absolutely amazing and we will definitely be returning.

Helen Dyson

Our experience with Altamar was horrendous. We arrived 22:30 and were told there was no room for us due to construction. We were never informed about this before arrival. They put us in their sister hotel, where the breakfast was cold and the grapes were mouldy. We paid extra for a sea view, which the other hotel didn’t have. We had to spend hours trying to get back into the other hotel. When we finally got back, the air conditioning didn’t work, the hair dryer didn’t work, the TV didn’t work. We chose a self catering apartment, no washing up liquid or a sponge was provided. We were woken every morning between 7:30 and 8:00 with building work. Didn’t get a relaxed lie in once while we were away. The cleaners came around at 8:30 one morning, knocking on the window three times and peeping in the bedroom window - very inappropriate. We were never given anything to say ‘do not disturb’. Took 3 days to receive any sort of an apology, and at that we had to go looking for it. We were ‘compensated’ with free breakfast. Very poor customer service skills from the manager. Spoke to us badly and argued with everything we said. Save your well earned and go elsewhere, plenty more beautiful hotels on the island.

Daniel Readman

I went to this hotel with my family and it is one of the best places I have ever stayed it, the location is lovely and I love the way that the hotel is build as the views are lovely too. One of my favourite parts of the hotel are the balcony’s as they are massive and always gets sun. The entertainment is brilliant as they have stuff on for all ages which we all enjoyed. The food is good and it has wasn’t too busy. For us we managed to get a sun bed everyday which wasn’t a struggle, There is a lot of steps in this hotel but there is a lift for anyone who needs to use it, the lift can be busy but it wasn’t a problem for us. The Europa centre is only about a 5 minute walk from the hotel if you fancy going out for a meal which we did some nights and it was great as they have shops there aswell. Overall I would definitely go again and I would recommend this hotelto anyone considering going to Gran Canaria.

Mrs_Stead 00

We've stayed here for a week and I can honestly say we've had a lovely time. Rooms are clean and towels changed every day apart from 2 days which we were told about. Bed linen was charged mid week, which was nice as it was so hot! No air conditioning but we had 2 good ceiling fans and they are midway installing air con. Food was average but a good choice each day for breakfast and dinner. All staff are pleasant and friendly especially the waiters, who were constantly tidying and making sure we were ok. All in all a pleasing stay! 😁 We were informed before our holiday that they were having building work done but we didn't hear anything and it didn't affect our stay at all.

Rachel Perry

Booked all-inclusive for a week. It was clean and tidy. The staff were all great. The food was good, with a mix of kids basics and more adult meals. There were two pools, one a little quieter. It was close to two beaches. But walk down and get a taxi back because the hills are very steep.

Ellie Seddon

Always return to this hotel when visiting Gran Canaria. The views are absolutely stunning, and for the price, it's everything you need. We stay self-catering, so we can not comment on the food. They could just do with switching the music up around the pool, some days they would play the same song 6 times over and sometimes twice in a row 😂 other than that, lovely hotel with the best views of Puerto Rico!

Judith Lynes

We arrived safely at Colina Mar, Puerto Rico after successful transfers from Las Palma's airport. The receptionist was friendly and helpful and gave us our room key and directions to our room 76. Navigating between the different lifts and slopes was a little challenging at night when we arrived but the paths were well lit and bright. The apartment was well stocked in case of doing self catering with plenty of crockery and cutlery, and two burner hob and fridge freezer. The view from the balcony was amazing both at night, when we arrived and also every day. The view was of Puerto Rico beach and the town itself, across to the mountains which were stunning. We were doing bed and breakfast for the 9 nights/10 days were there. There was plenty of coffee, tea and juice, cereal, fruit like melon and pineapple or a fruit cocktail with different types of yoghurt. There was also a selection of cold meats and cheeses or a cooked breakfast; sausage, fried or scrambled eggs, bacon, beans, or plum tomatoes. I really enjoyed the fruit, yoghurt and cereal every day although I did particularly enjoy the fried eggs. The swimming pool was really good and there were plenty of loungers and also a poolside bar where drinks and food were available. The service was always good and friendly staff were helpful as well. The apartment and public areas were kept clean and tidy and the outside areas were planted up beautifully; something I really appreciated as a professional horticulturist myself. The gardeners looked after the plants well, even though it was 25 degrees Celsius every day. The supermarket was well stocked with the basic items, tea bags, coffee, fruit, bread, cold meats and cheeses, lots of varying sizes of bottled water and fridges stocked with plenty of fizzy drinks, ice cream and lots of other things including postage stamps, postcards and good selection of souvenirs to take home. All in all, a thoroughly enjoyable stay and I look forward to visiting once again!

Tracy Maddison

Not great for small children poor entertainment. The one entertainment man tried his best. Sunbeds saved from 2am and not used round big pool which is ridiculous but lots of beds around quiet pool. Rooms lovely. Most staff great.

Chris Taylor

Colina Mar - birthday holiday! Everyone was ok. Hotel lovely slightly dated but what what we paid for. Food was good but eat out at times. All inclusive drinks were standard. Good holiday over all. I was surprised the hotel didn’t do anything for mine and my friends birthday even a little card or bottle wine. Weather was lovely. Location was good. Enjoyed the walks down to the marina and shops and taxi back defo didn’t walk back up that hill ha x

Katie Watson

Staff were lovely on arrival and even helped us with booking local tours. Rooms were cleaned every day. Pool area is a little small however we rarely used it anyways as went down to the beach instead. We were self catering which I’m so glad as there is many restaurants in walking distance and supermarkets. Great wee place for a few nights away. Cannot complain at all!

Melly B

Avoid this place! Save your money!! No wifi in the rooms and they forget to tell you about this so you have to spend your holiday without internet connection, also no daily room cleaning, no towel changing or anything. We paid for all inclusive, yet you can barely eat or have anything (they watch your every minute and check how much you eat). The staff is extremely rude, especially at the restaurant!! Even the housekeeper looks at you like you’re nothing. Not mentioning they barely serve enough food for everyone (and the hotel is packed), their cocktails are horrible, they give you some terrible mixture from a cocktail “machine” and call it a drink. If you want to drink something else, forget it since they don’t even understand the basic drink names (yet alone English words). We booked a 12 day holiday here and already in the first day we were thinking about leaving this place for good. Never again!

Erin Donaldson

We have just got home from a week here . The hotel is up at the top of a hill but the Europa centre is a two min walk . Also taxis down to the main town or beach will cost no more than 6 euro. We enjoyed the peace and quiet of being up away from the main town. Staff were approachable and friendly . The hotel room itself was basic with one bedroom and a pull out sofa bed for the kids . Our bed wasn’t all that comfortable but ok for a week. We really liked having two balconies as when the sun moved from one we got it on the other . Room was clean and although we were all inclusive it had kitchen area which was so handy. No WiFi or aircon in the rooms but we used mobile data and there was a fan provided ( room was only for sleeping! Holidays aren’t for spending in the room). They have two small pools which were fine as we liked being out and about . We were all inclusive and despite reading reviews about the food, my fussy daughter managed to eat a wide variety at meal times (we did eat elsewhere on certain nights but not lots. Wide range of drinks available also with wine, soft and coffee self service. Overall we had a lovely break and would come back ,

Saul Dita

It's not worth coming here, the pool is very small and the rooms are terrible, the cleanliness leaves much to be desired, the hot water doesn't work for more than 2 minutes, the entrance door doesn't lock, the internet doesn't work and not to mention the staff who don't it's a friendly (especially the lady at the reception). It doesn't even deserve 2 stars

Josh Cross

Lovely quiet apartments, a little bit out the way but a taxi cost to the mall is around €5-7 There’s a few shops and bars at the back of the apartments i would recommend mambos for a breakfasts

Tracey Middleton

Couldn't fault this hotel. Friendly staff, great location for everything. Didn't have any problems getting a sunbed. Pool area was clean, had water coolers around the hotel with separate splash pool for children as well as an adult area beside the jacuzzi. We were bed and breakfast and we found plenty of choice and the surfaces & tables were kept clean and staff were always restocking food. Room was ample size for two adults, plenty of storage and wardrobe space, balcony was a good size with airer on and beds, and pillows were mega comfortable. Maid was in everyday cleaning and changed towels if needed. Didn't stay in hotel at night time so can't comment on the entertainment but what we did see was people seemed to be having fun when we walked past the outside area. We will be booking again for next year

Amanda Hogg

Excellent family hotel in a great location. There are plenty of sunbeds every day at any time. Staff are friendly and helpful and work so hard. The food is fabulous even for the fussiest of eaters, although I was only a bed and bed basis. Breakfast was plentiful. Absolutely nothing to complain about.

Thomas Howe

Absolutely brilliant all inclusive hotel. + Room tidying is incredible and the staff do a good job cleaning every day + Room air conditioning is good and keeps it cool. + Pool is clean and plenty of sun beds so no need to wake up early to reserve beds + Food is well cooked and for me was a nice variety and of high quality. If you want to or have to avoid ultra processed or junk foods you can easily avoid them here. The meat and vegetables choices are very good. + Staff are incredibly friendly and are very good at their jobs. This includes the entertainment, reception, bar, kitchen and waiting staff. - Our only drawback is the choice of entertainment was not the best. We thoroughly enjoyed the Diva Fever and Boney M performances but the other entertainment was not as good as we have had elsewhere. Otherwise we strongly recommend the hotel for its value, location and quality.

Emily Farmer

Overall a really enjoyable stay at the Servatur Waikiki! + Good size rooms which were spotlessly clean, probably the best I’ve experienced in a hotel of this rating + Plenty of choice for food on all inclusive, snack bar was excellent & drinks were great (except the sangria which was not pleasant!). Also first time I’ve EVER had a decent coffee in an all inclusive! + Great location! Short walk to the beach, bars and Yumbo Centre + Pool was lovely with plenty of sunbeds available, the only downside being greedy people placing their towels out (unnecessarily) at crazy o’clock and then being unseen until 3.30pm! - Entertainment was not the best, we listened to 3 singers sing the same set over 4 days. We ended up heading out after dinner to the local bars (prices are so reasonable so didn’t bother us) also there’s not much seating so if you don’t get there early you end up leaning against a wall or sitting on the sunbeds… I would definitely say ignore the negative reviews, if you have a problem just speak to reception they are more than happy to help and try to resolve any problems you have. Also if you’re looking for something fun to do the buggy tour with Buggy Pirates is a MUST DO!

Johan Rundgren

Value for money. Clean and fresh hotel area, just a short walk from the beach. Walked with 2 kids (5&9) without any problems. Close to a supermarket if you would like some sweets or others. The restaurant is satisfying, no fine dining but not expected either. Good with a kids pool, the large pool and the wellness area. We have not missed anything

Matt Hew

I recently stayed at the hotel for 4 nights, and overall, I am satisfied with my stay. The hotel provides a pleasant atmosphere, and the staff were helpful and polite. The biggest highlight of my stay was the food – a huge variety of dishes that were not only diverse but also absolutely delicious. The breakfasts and dinners served at the hotel were particularly exceptional and of the highest quality. Unfortunately, there were a few small inconveniences that affected my comfort. The room lacked an iron, which was quite frustrating, especially for a longer stay. Additionally, the bathtub in the bathroom didn’t have a plug, which made it impossible to use properly. What surprised me the most was the lack of an adapter for British plugs. The hotel had adapters for American to British plugs, which were useless for the socket in the wall and are European.This basic amenity could easily be improved and would definitely enhance the overall comfort of the stay. In conclusion, despite a few details that need attention, the overall experience was positive, mainly due to the excellent food and the friendliness of the staff.

rachel

The rooms where good, the house keepers where super lovely and our rooms where super tidy. Great views from the balcony. 3 pools! The hotel is at fantastic location 10/20 minutes from the beach,entertainment ans restaurants too!. We did not enjoy the entertainment so we went out most of the time and could find more fun outside the hotel. Unfortunately there are cockroaches in the hotel bring your own spray as we they do not appreciate you calling reception about this matter ! All in all my family made the most of our time at the hotel and we really did enjoy ourselves

ariana novi

Beverley park was a beautiful discover. I booked a sea view room and we had a room with a sea view but you need it to go to the corner to see it, so I complained at the reception and Lucretia was so nice she change our room. The food is nice, you can find everything, the cleannes is very high, they are very attentive and the animation's (activity workers) will make your stay more enjoyable and funny. I suggest this hotel and in a future we will come back.

leon leon

The staff was amazing, very helpful and friendly! Animation team was very good, concerts and shows every night. The buffet was good and had a large variety of different dishes. The rooms are cleaned everyday and the cleaning staff was very friendly too. The hotel is ideally located, close proximity to the beach and a nice walk to restaurants and shops. Pools were very clean and lifeguards were very nice. The lady at the shop in the lobby was very sweet. Car rental service in the lobby. We had a beautiful view on the ocean. Would recommend and would definitely come back!

Krystian Rafal Cielak

The hotel is really nice. I was afraid of it because of the negative reviews, but it's really nice. Clean rooms, cleaned every day, nice balconies, hotel very close to the sea - literally a minute's walk to the beach. Food like in any other hotel in Spain. The only drawback is that the walls are not very soundproof. You can hear everything from the next room. The rest is great. I would happily return to this hotel.

Alan Corrigan

We stayed recently,excellent value for money.Rooms cleaned daily, staff all very friendly,easy to get beds by the pool.Food is like every all inclusive hotel so no complaints.Location is great.Bus service near by if you want to visit other spots.Beach is a 2 min walk from hotel.Supermarket 50 meters from hotel.Aqua Park is included,only downside water is very salty in park. All in all a great hotel for a family.Kids club was great for our 5 year old.Night time entertainment was very good.

Terry Allen

Lovely place beautiful views Lovely water park. Just a shame the all inclusive finished at 11 o'clock. But you can always go to the beach bars which are good fun & quite cheap. We had fun .

Cherelle Mead

Can't really fault this place for the price. Decent all inclusive food, lovely staff. Kids club is very disorganized but ours hardly used it as the water park is literally a stones throw away and it's brilliant. The actual hotel pool is a bit hectic (full of boozy brits) but no need to stay there with the lovely park on your doorstep. It's all set in man made cove which takes no more than 10 mins to walk the entire way around - would have been a tad boring for just us adults but was perfect for the kids as they could have some freedom and not wander far - you can see the whole place from the balcony. Perfect for a quiet water park family holiday

Claudiu C

Cockroaches everywhere, in the room, bathroom, dining area, waterpark, absolutely disgusting. Rats as well by the entertainment area. Disgusting overall. Please do not book as your holiday will be a nightmare with all these horrible animals walking around! Staff does not care. Jet2 rep is useless as well. Holiday ruined!!! SHOCKING!!!

Éva Krámli

Maybe we have a poor background and are low maintenance but when we stepped in the entrance we couldn't say anything else just "wow, ooooh, wow..." . This place doesn't look like 3 stars hotel Marble, fountains, sculptures, plants, the atmosphere is amazing. The reception is excellent. Our room was simple yet tidy on the 4th floor. We booked all inclusive and we didn't disappoint. The restaurant is clean, there are lots of options for eating breakfast, lunch and dinner. Delicious! The cleaning staff is professional, quickly working, cleaning tables, the cook filling up the containers continuously. The hotel pool and bar are amazing as well, snack options, drinks and pastries all day. The safeguard is on site watching the pool, made me feel safe while my kids were in the pool without me. You can find free sun beds. The Water Park is really close, the water is salty, be aware it can cause skin irritation. You can rent umbrellas. Safeguards everywhere. Overall no disturbance, mostly kind people in the hotel, the hotel staff is exceptional. (Just a bit sorry for them because some guests are really messy, disgusting how they left the dining table, how they were acting and how they left their rooms.)

Daniele Tumino

We have had a all inclusive holiday here, and it was perfect. Starting from receiving a lovely welcome form reception staff, they were all kind and accommodating. The room were good size, clean and with comfy beds. The cleaning staff are amazing, every day they would clean the bathroom and the room, an extremely good job by the cleaners. I hope that after this review the Managers are going to give a bonus to these ladies because they do a very good work keeping the clients rooms clean and maintain a good hygiene though the building, even the toilets around the pool and bar were clean all day. Pool! well, the pictures speak for themselves. It is sunny most of the day so find a place in the shade is not easy, but if you ask there are umbrellas for shade and even if busy is relaxing. Food, I'm a fanatic of good food and I was very satisfied about the buffet, every day there were something different to try, meat and fish were tasty. I would definitely recommend a all inclusive. Money well spent.

Charlotte Scarrow

We spend 5 days here in September 24. The hotel was mid range for what we've stayed at. The rooms were lovely, and it was nice that everything in the hotel was located quite close. The food was standard all inclusive, nothing impressive. I didn't think much of the inclusive cocktails, they were straight out a machine and not great. You can upgrade for €14 a day, and you can get fresh made cocktails - which is worth it if you want a treat a few days. The pool areas were lovely. A larger main pool, a smaller relax pool, a cool jacuzzi section and a small kids shallow pool. Activity wise, we felt the place was lacking. Very little on in the evenings, and not much to do - you're better off going for a walk in the evenings and discovering the area.

daniel peacey

We'd booked a relatively cheap week away and decided to stay here as it was about 30% cheaper than other hotels. Because of that we came away with fairly low expectations but we're thankfully really impressed by the hotel and the staff. Fantastic, attentive and friendly service from the staff. Good facilities and rooms. The entertainment was quite loud on some nights, even in our room (we were right next to it), thankfully the staff were quite strict with sound and it was usually finished by 11pm. There were a few small concerns that ultimately one could have likely complained about and be moved rooms I'm sure but it wasn't enough of an issue to bother us for a few nights. The hallways to rooms felt a little tired, but the rooms and main sections of the hotel were in good condition and very comfortable. Food was the sort of thing you'd expect at an all inclusive hotel, but lots of options and reasonable quality. My wife, fussy 6 year old and I had no issues finding something for us at each meal. As with anywhere sunbeds were all reserved by about 6am and then went unused for most the morning. On a few occasions we did see staff members putting out notices and removing towels but it would have been nice to have seen a little more of this The only negative is that the 3 pools were 0.5m, 1.2m and 1.4m deep in the shallowest sections respectively which unfortunately meant only the shallowest pool was suitable for our daughter without aid (she is not a confident swimmer), it's nothing major and we still had a great time using the facilities and exploring the nearby beach.

Cassie Rosa

Our stay at Abora Continental by Lopesan exceeded all expectations. The location is ideal—close to beach yet wonderfully peaceful. Our room was spacious, impeccably clean, and offered stunning views. The bed was incredibly comfortable. The service was outstanding; every staff member was friendly and went out of their way to make our stay memorable. The on-site dining was excellent, especially the breakfast, which offered a variety of delicious options. The hotel’s were top-notch. Overall, Abora Continental by Lopesan is perfect for relaxed holidays. We had a wonderful sea view from our room 612. We can’t wait to return!

Marco Loffredo

I stayed six days with my wife and daughter. It's not a five-star place but it's worth more than the three stars shown in its profile. Overall we shared a very good experience. The staff is very kind and friendly. Always smiling.

Danielle Grufferty

First off don’t listen to the bad reviews. This place is amazing. The rooms are bright we had a lovely view of the ocean line and the palms trees leading to the pool. We were all inclusive and i would say it’s worth regarding the drinks bar but personally the food was not it. It was mediocre and repetitive. But there it’s a self serve food bar and that it quiet nice. The staff were amazing and super helpful. The best part of our holiday had to be the animation team they put on shows every night and hosted the kids club they also were in in the morning doing activities for kids and adults they are absolutely brilliant so welcoming and warming always having the craic. Location is very secluded but taxi are always available and cheap. Would recommend solely on the animation team themselves!

Amy B

We have just enjoyed 10 amazing nights at the Abora as a family with 2 children. Everything was fantastic - the room, the pools, the restaurant, the entertainment. All the staff were so friendly and helpful. We loved the good vibes and music throughout the day and evening. We can't wait to come back with our friends! Thank you for a brilliant holiday 😊 We do not agree with negative reviews we have seen, some people just like to find problems with anything! Yes, there could be more shade (maybe some parasols?), but there are trees that provide shade so you can easily move your sunbed if you need to. We managed to find spots that could shade our youngest but still allow me to sunbathe.

Justinas Berteska

Where I should start? The first thing: ignore all the negative reviews. There always will be moaners. So, my tip would be ignore it! The check in procedure was very prompt and clear instructions have been provided by receptionist Ana S. We got offered dinner before heading to our room. Our room was located in block 5, room 5408. It's a standard double room with view of mountains and motorway. The complimentary bottle of water was also provided. The room had a funny sewage smell initially but it didn't bother us much. The shower is massive with shower gel, shampoo,hand wash supplied. The towels changed on daily basis. Room service and cleaning are excellent. Don't forget to leave tips for maids as it's back breaking job. The downside of shower room was that it's no ventilation. The air con had no issues. Room supplied with the safe,but it's payable, 2€/day. It was no issues with noise at all as well. Food:gorgeous and delicious. Such a big choice. You'll never starve. Fresh fruits,bakery,themed nights,live cooking. Even picky eaters will find something.The waiting staff doing great job 👏 👍 Massive thanks to them all and chefs. Drinks: Big choice of cocktails,spirits, self service beer and wine taps. Snack bar is the best. Big shout and thanks to Ali. The top man. Pools: brilliant 👏 Not packed, with plenty of sunbeds and activities. No such a thing as sunbed war.Slides are suitable for all age groups. Snack bar will not let you be hungry. Entertainment: Daily activities are such good fun. Loved water polo and aqua fitness. The night shows are good fun. Girl called Jessica is very professional 👏 Location: Steepy, with easy access to local shops,bars and the beach ⛱️ Taxis also available for small charge Big thanks to everyone at Abora,especially receptionists Ana S & Ana Luisa. See you next time

Arina Dreglea

We had a lovely stay in this hotel with 2 children. I can say rooms are lovely and modern spacious, cleaned daily. It's easy to find a sunbed and shaded area if needed around hotel. Food is typical for all inclusive and tasty. Our favourite was Asian days. We stayed in room 2252 which is near the pool and it wasn't noisy or loud in the evening. Entertainment team is great, their dance skills are top)

Rick der Kinderen

Disappointing experience, not what we expected We stayed at this hotel with a premium all-inclusive package, but unfortunately, our experience was far from what we hoped for. • Noise disturbance: During our stay, there was constant noise from maintenance work. For two days, a carpet cleaning machine was running in the hallway, which was very disruptive. On top of that, a gardener was using a loud two-stroke leaf blower early in the morning. • Breakfast: The breakfast buffet was very busy, and both coffee machines were out of order, which was inconvenient with over 200 guests in the dining area. • Dinner: The quality of the food was inconsistent. Often, the vegetables were undercooked, and the buffet frequently ran out of food, with long waits before it was restocked. • Housekeeping: Our room was cleaned late in the day, which was not ideal as we had a 13-month-old baby who takes afternoon naps. This caused quite a bit of inconvenience, especially considering we had booked a family suite. Additionally, the skirting boards in the room were badly damaged and swollen due to moisture, which made the room look poorly maintained. • Insects: In the evening, there were a lot of insects, including cockroaches, outside the entrance to the hotel, which was unpleasant. • Service: We also paid €28 per day for the premium all-inclusive gold wristband, but neither the receptionists nor the restaurant managers explained how it worked or what it included. Furthermore, some staff were either unable or unwilling to make or serve certain drinks, which was disappointing. • Unwanted wake-up call: To make matters worse, we were woken up at 6:00 AM by the reception for a wake-up call that was intended for a different room. This was extremely frustrating. Positives: The beds were comfortable, and the pool areas were well-maintained and clean, which were among the few highlights of our stay. Overall, I would not recommend this hotel, especially given the poor value for the price and the lack of service on multiple fronts. This is the fourth Lopesan I stayed in my opinion this hotel is not the Lopesan name Worthy.

Alison Ayres

Great staff, very friendly. Clean and basic apartments and very comfortable beds. A very useful curtesy bus to take you to the nearest towns and ports. Its is up on a big hill, but taxi back up is very cheap if you do not want to walk it. A great water park at the bottom of the hill, walking distance.

Jenny Horton

Just finishing a two weeks stay. My husband and I have had an amazing time. Staff are so nice and friendly and nothing is too much trouble. Yes it is uphill but taken slowly it is not so bad. Liked the free bus to take you to and from Puerto Rico and Port Mogan. Always on time. Food really nice Whole hotel spotlessly clean

Ewan Small

Great resort, walk-in shower, big balcony with table, chairs, sun loungers. Inside you've got a small kitchen, comfy sofa and TV. Bed is king-size with a comfy memory foam topper. The English TV channels are limited though on the TV, sky news/ BBC news/cnbc. The pool is salt water and very clean and there is a bar, restaurant and small shop on site. Parking is available if you've hired a car, but book that in advance because the alternative is a VERY long walk down the hill.

Gill Clayton

Good little spot for peace and quiet. Apartment small but perfectly formed, comfy bed. Tv only gets 1 or 2 English stations and can't use a fire stick so download films and take your ipad. Restaurant is very good with tasty food but the best thing is the staff. They are extremely friendly and helpful. From reception to cleaners to Restaurant staff they are exceptional

Frank

What a great place! We had a wonderful stay in our apartment at Cala Blanca. Our view was astonishing as we looked over the mountain, water park, beach, sea and even the harbor of Mogan was in sight. The apartment was spacious and clean and all required facilities were present. Our kids enjoyed the swimming pool very much, which was only one step away. Only thing we had to get used to, was the salty water of both the swimming pool as the waterpark below. We were given the opportunity to hire a parking place next to the building for a week, which was great for our rented car. Food in the restaurant nothing special, but ok. We visited Mogan (idyllic little town), Maspalomas (great boulevard with fantastic restaurants), Playa des Ingles (nice shopping and sightseeing tourists) and Puerto Rico (the dolphin tour was impressive). The service was outstanding at Cala Blanca, bags were brought to the apartment, kids were helped very friendly even our kids hardly speak English. We did lose our key of the parking lot, even though we wanted to compensate for a spare key, they refused. After we checked out the apartment during our department day, we could stay at the pool and use the bathroom of the gym before heading to the airport, with fresh towels included! Special thanks to Katarzyna, she was very nice and helpful during our stay! We definitely recommend this place!

CHRIS J

**Had to drop a star since last visit. Room had no sink to clean dishes, had to wash in the bathroom sink. Asked for a slightly later checkout wasn't entertained at all despite the hotel seeming only half full, was willing to pay extra charge however as I said was dismissed, slightly disappointing. Hidden gem. Great location, views, pool and staff. Lift straight to the beach. Rooms cleaned daily. Bus stop on the door step. Nice little gym that's well maintained.

David T

Have stayed at this hotel four times now. Special thanks to the pool bar staff, the two Carolina's, Romello (Romario), and the other staff that create a friendly, welcoming atmosphere with great service. Especially good with the children, this is a great team! Many thanks for your hard work and friendliness throughout all our stays. Hasta la proxima!

maydz04

Underrated Hotel. We stayed 12 days at this hotel and we experienced top notch at this hotel highly recommend. The crew and in the reception they all accommodated. And the top view of the hotel amazing.

Emese Szikszay

Perfekt stay! The hotel has super location with nice view. The rooms are well equipped and the team is super friendly and helpful. The meals are tasty and fresh in the restaurant, every dinner was various and delicious. The hotel is also perfect for disabled people, for families with strollers or for people after race: there are elevators everywhere, you don’t need to climb the stairs! Huge bonus: direct access to the beach by an elevator. I can only recommend. Nice & calm, everything is just simply perfekt.

Nicolas Barbé

Thanks for making our vacation feel like a very special time! The *whole* team (from the receptionists to the bartenders/restaurant officiants and, not to forget, the amazing cleaning staff...) was super kind to us and absolutely welcoming... Every little demand we had was met 100% carefully, quickly and professionally! A very special "muchas gracias" to Dácil, because we know that you put a lot of effort with us (and we really appreciated that you did everything you could to accommodate us in the very best way possible)! So, everybody, please keep doing such a great job (because you truly know how to make your clients happy!). Much love to all of you and to the Gran Canaria from France!

paul moisi

The only good think about this place is that the kitchen/bar staff are very friendly and the food is always good. Reception lady was really rude with me and my friends, another Reception guy looks like is tired of talking and welcoming new guests. Maybe they need a holyday too. First time in my life when a Reception lady was swearing at us , for no reason. We just try to ask how a few rules work like. Shame shame shame

Jg Roofing

Brilliant for the price don't listen to all the bad reviews seriously. My girlfriend and 2 young children are on our last day here The hotel was under a huge renovation. Food is good with plenty of times to eat Staff are friendly and drinks are not watered down. great hotel definitely living up to its new 4* credentials

Martin Hallsworth

The place is a 2-star hotel, The staff are present and helpful. The food in the restraunt is a good, not gourmet but acceptable. It is self-service, but the dishes do not have notes stating what they are, so it's a try it and see experience. The building and grouds are old and show signs of the need of a little more maintenance. But the general condition is good.

Adelly B

AVOID AT ALL COSTS !! WORST PLACE TO STAY AND AN ABSOLUTE RIP OFF ! To keep it short .. arrived to a rude receptionist Rebecca after a delayed flight , no food or drinks available .. hot and bothered .. NO AIRCON IN THE ROOMS !! Had to RENT 2 fans for the week ! €15 per fan NO FREE WI-FI - again you have to RENT ! €6 per day per device .. No inclusive towels .. you have to RENT ! €1.50 per towel per day ! NO ENTERTAINMENT ! Apart from a very loud karaoke bar opposite which stays open until 4am ! NO life guards ! All staff except restaurant staff are rude and clearly don’t care about the place! The only ‘all inclusive thing was the food so defeats the object of all inclusive! Everytime you speak to reception staff they are rude and dismissive ! Special treatment for Spanish guests! Residents still live there !! Dogs and cats everywhere, wasn’t supposed to be a hotel until 10 years ago as we were told by a local ! Nothing to do unless paying for excursions .. one pool closed lots of refurbs going on ! Overall waste of money WILL NEVER BE GOING BACK !! Save your money and book elsewhere ! Check the reviews they all say the same !

Ren

Rude staff at dining hall, especially guy behind bar with glasses & curly hair Rooms are good, modern Food is average, same thing most days Things are not made clear from day one on how to order & how things are done, no instructions given on arrival Reception staff useless, don’t even know system working themselves. No kids playground as advertised, the hotel is in a state of construction Cockroaches around hotel Not enough sunbeds Tennis courts are run down No sun towels given No air con, just a fan in bedroom Dirty corridors

Max G

If you ask for a renovated and (somewhat) quiet room it’s really not as bad as reviews make it. Only quite noisy from the outside neighbors sometimes (so bring headphones to sleep) and I feel the room could have been cleaned better. But definitely worth for what you’re paying.

Paul Dalton

Nice friendly hotel, bit dated but clean and friendly staff. We had bed and breakfast which was surprisingly good. Safe and relaxing environment. Beds are terrible.

Sabina Koszalka

You get what you pay for. My partner and I have recently stayed at this hotel for 2weeks. We had specifically upgraded to a superior room to have one of the renovated rooms. On entry we found a few things that weren’t cleaned properly but we moved passed it as that’s expected from a 3star hotel. For the first 4days of our stay there was no sign of room service and we started to get really irritated because our bin was over flowing along with other bits and bobs that needed to be taken care off. On the 5th day we finally had a lovely lady come and sorted us out everyday until the end of our stay.I never caught her name but she was the one that made our stay better. Half way through cooking our dinner the electricity went,we waited about 15mins for someone to come and have a look at what the problem was.In the end it was just the stove but I’d be happy to have known that before entering the room as it’s not good to mess with hungry people. The hallways were a little scary if you were walking through during the night. Sometimes they didn’t turn on and sometimes they did. Close to the main attractions. Moving passed all the obstacles we would come back as the area is quiet and allows you to relax.

Gabriella Alviani

I went there after dinner.They have Italian bar and pizzeria with amazing Italian singer name is ANNALISA.She sing just on Friday and you can find very romantic place. ...Very polite employee and the pizza is very good . Price affordable.

Ell Moffat

This hotel is what you make of it! For what we paid we are happy with our experience. I understand the people saying it is “outdated” (we are staying in an updated Superior room), however, the service we have received this far and the cleanliness of the room and the hotel is exceptional! I’m not a person who is hard to satisfy, I understand that you get what you pay for, and for the price my partner and I paid we couldn’t be happier. -AC in the room -Friendly, approachable staff (of whom went above and beyond to accommodate my father, who injured himself prior to the flight, out ended up needing to hire a mobility scooter, the staff were unaware at time of arrival of this, allowed him to store and charge his scooter in a secure place as it couldn’t fit in the lift to his room) -Early check-in upon arrival with no extra charge -No noise issues at night time -Perfect location for local amenities -Inexpensive I had read some of the reviews prior to the visit and I was in two minds but I’m so glad I came to see for myself, as my personal experience this far has been top notch, but that’s not to downplay anyone else’s, this is just my own opinion. For under £1000 I couldn’t really ask for much else.

Betty McKenna

My husband and I have just had a lovely holiday in Gran Canaria staying at the Dona Luisa Hotel. The staff at this hotel are totally amazing - particularly Irene and Angie. Two very smart, pleasant, professional young ladies who were at reception. Their knowledge of places of interest in Gran Canaria was excellent and nothing was ever too much trouble for them. The hotel may only have 3 stars but the quality of their staff is definitely 5 star . I miss coming downstairs in the morning to their smiling faces!! Gracias ladies!!

Anas

We had a great stay. Top service, super clean, breakfast is really worth it. The hotel is also well located, just a few steps from the beach restaurants and supermarkets everywhere

Natalia Neustroeva

Very good hotel! Great location, off the side of the promenade, about 3 min walk. You won't get a great view from the room but you can walk to the sea in no time. The room itself was great and had a kettle and a cool light up ceiling over the bed. All the rooms have a name, which I thought was nice. The staff were really excellent! Very friendly, welcoming and accommodating, they really contributed to the good experience. Breakfast is quite basic in variety but has everything you'd need (eggs, meats, cereal, fruit, pastries etc) and I really enjoyed it.

Alistair MacDonald

Excellent location, close to beach, many restaurants, bars, shops within walking distance, taxi rank outside hotel. Room great with plenty of storage space. Breakfast choice was good, cooked breakfast, continental, cereal, fruit etc. Nice rooftop terrace for sunbathing. No complaints.

Kinga Puzyrewicz

Really nice hotel! I highly recommend 🥰

laurent G

Mainly Spanish tourists here, in a touristic area of Maspalomas. The flat has 2 floors, and 2 bedrooms. We'll equipped, very clean. Nice resort. Restaurant is good too. Everyday différent buffet. Personnel very nice. Swimming pool is super clean, warm water. Enought far by feet to beach, or center. A city bus service works. To rent a car, you can do it at hotel, or in ORLANDO agency at playa del Ingles, about 1,5km from hotel. Not always easy to find a place to park the car.

Katboga

Gonna start with the positive was a solo traveler and as a woman on my own the staff made me feel very comfortable and we're just lovely particularly Jose who was a gem ! And a lady at reception and behind the bar just want to thank them so much for making my stay so good ! The food was ok apart from one night not getting any as they shut before the alloted time I was given glad I wasn't really hungry that night or I would have been quite angry really apartment was just fine apart from a weird lock on the first day I had trouble opening but after been shown the nak of doing it I was just fine The beach was about twenty five minutes walk away so because it was so hot had to get taxi but tried three different ones which was good hardly any good shops though just tourist ones most malls like ghost towns overall liked gran canaria people so friendly so very happy with my holiday there x

Sue Putt

Staff friendly always a smile on their faces. Fatima the housemaid on our stay was lovely and worked hard. Reception lovely ladies and Tony with the banter. Tamboni and Kingley bar staff very nice and friendly too. We was there for 4 weeks so was nice to meet everyone. Just wished I got the Maintenance man's name he was helpful on a couple of occasions and always a good morning from him. Perfect break

Kevin McDonnell

Didnt stay, but we visited on our walk from Melanoras, worth it as we had refreshments and beautiful food with very pleasant staff.

Renata Němcová

Everything it's perfect ... Room is very clean .. clean every day ... Nice personal every people very nice . I coming again :)

Shay Maginelle

We just came back from a wonderful family (kids 11&8) holiday here, we spent a week in this place, we can't fault it. Yes the place is huge and it takes a few mistakes on the lifts to get your bearings but it's not that bad, we saw a few dead cockroaches but non in our room, it seems like they are putting a lot of effort in pest controling. Coming in August, the room options were with air conditioning or without, we chose a 1 bedroom superior(642), which is air-conditioned and has a ceiling fan as well, great choice, if someone chooses to save a bit of money and then complain about the heat, it's their problem, the room was very clean, the size of the room is very good, the bathroom is very big, the beds are very comfortable, the terrace is very big and has sunbeds, table and chairs and an outdoor shower. We saw a few complaints about the food quality, both me and my wife are in the hospitality industry, we were very impressed with the quality, variety, every single dinner was different, in the morning it was mostly the same but again, the variety of cheeses, cold meat etc is more than enough. The restaurant staff are great, the cooks are great, we enjoyed every meal and always made feel welcomed. A tip, if you plan to leave before breakfast you can ask a day in advance and they will prepare breakfast to go. The area itself is very nice for an evening walk, the supermarket opposite the hotel is reasonable, the restaurants opposite provide nice evening music on your terrace 😀 but weren't very appealing. Overall the kids enjoyed the room, the pool, the food, the entertainment and just didn't want to go back. We didn't go to the quiet pool because if you have two large pools and a small splash park for the kids, why would you go to the quiet pool and tell your kids to be quiet and ruin the atmosphere for others, ridiculous to complain about it. We already planning to go back at one point and enjoy again, thanks to all the team for a wonderful holiday.

Stuart Fagg

Generally nice apartments with kitchenette and balcony. Many come without air con, and we made the mistake of not booking a room with it. Even in September temperatures are 27/28 in daytime and 21/23 at night. We asked to change to an a/c room which accommodated without fuss. It cost a little more but we really like the new room. Also has bigger balcony and better views.

shauna mcgrath

Good hotel. Superior apartment was well equipped and had a lovely balcony. Pools were great although the lift to the splash park was out of service for the 2 weeks we were there which was difficult as the pool there was the only one shallow enough for the baby so we had to leave the buggy upstairs and walk down steps carrying him. Otherwise, no issues getting sun loungers. Kids club was just ok, my 4 year old went but didn't seem to be engaged in any games, it's more of a childcare service I would say. He enjoyed it in small doses nonetheless. Housekeeping was good although for our room the time they came each day was 2pm which didn't work for us as it was in the middle of the kids nap time (it was too hot to be outside). Overall a decent place to stay, location was great and facilities were good for the price. Would certainly return.

Chris Angielski

Lovely hotel / complex, deserving more than it's three stars. It's situated away from the hustle and bustle of places like Maspalomas but close enough to visit. Next door to some nice shops / restaurants and beach. The rooms are good but expect the liveliness of a family orientated place. The staff were brilliant, being professional and friendly. We had a great time Chris, Jen and Rose.

Anne vdwater

Great appartement! Ninth floor. We are coming here for years now! Why? Because of the great and very large terras! Sunscreen is included and wonderful room. You can see the picures! Great kitchen were you can find enough for making a good meal! Also kitchen supply is great everything 4 times and kitchen pakket for cleaning. Large bedroom with safe and tv. Large livingroom with 2 beds for Kids and tv. Good equiped terras, table 4 chairs and shower. And two sunbeds. Great experience and only few minutes away from the beach. We don't mind the small walk. You can go to the spa or have diner at the restaurant or go al inclusive. Lovely waterpool with a very good livegaurd 'margarita' on stand-by! Kiddypool and on other end a splash-parc with whirl Pools. For the lover a silence there is also a quite pool and on the other side of the hotel a second family Pool. You will love it! If you seach for a good place with great service a large room. Take this accomodation. You won' t regret it!

N Ahmad (Nomi)

Stayed here for a couple of nights for a very short city break holiday. The service by all the staff members is great. However not the same can be said about the rooms - they need major refurbishment for all aspects of the room including the toilets. It all feels very outdated in 2024. The location is okay and good for those staying in the local area as there are supermarkets, beaches and places to eat and shop within walking distances. The hotel can be very cheap if you happen to get lucky however, be warned that it is very dated and needs work doing.

Atie Horvat

We stayed for a week the rooms were clean, beds comfortable but they were renovating the roof and the walls are thin as paper could hear everything so we couldn't get much sleep as we were hoping for. In the bar the prices are very good and Kevin was just amazing and friendly and the rest of the personals are kind and helpful! Planning to come back hoping than won't be amy renovation

Peter Hewitt

This is a 3-star hotel as stated. Breakfast is not for me as very english. But a good amount and all fresh . Very friendly team. From reception. Maids. Bar staff. It is lovely sitting on the roof bar area in the evening . The hotel is clean tidy and very near the beach . And a plus near the bulabula bar . I would book again . Thankyou

Caroline Wills

Great value hotel. 3 min walk to beach - 15 to the best area for sunbathing. 20m walk to excellent shopping centre or surfing area. Great food available at restaurants/cafes nearby. The staff are so helpful - a real asset to the hotel. It's a shame rooms do not have balconies or fridge but they are basic and comfortable. The hotel has an excellent roof terrace (found space to do yoga in the sun every morning) with a delightful heated pool, small gym we used everyday, sauna and bar. All this and breakfast buffet included. Superb value for money.

Sunandini Sethuraman

Rooms were comfortable, a but tired looking but clean and enough space for storage . Beds were comfortable. Staff were very friendly and responsive. They have good tours leaving from the hotel which was worth the money. The hotel is close to Santa Catalina (10 -15 min) walk which is one of the two bus stations. A local bus stand about 3 min walk has frequent buses to San Telmo and direct buses to the north coastal areas. Food was good though a tad repetitive for vegetarians, but very healthy and good dessert and soups

Christiaan Venter

Exceptional staff. Clean and comfortable- room was cleaned daily, amazing friendly staff. Lady in the bar is a delight and made you smile. Breakfast choice was ok. Be up early for sun loungers- they go fast. No kids around so it was super peaceful and relaxing. Location is great. Had a late flight and checkout was 12. They offered a courtesy room free of charge where you can shower and change (but you only get 1/2hour).

Claudiu G

Great place for a holiday! Close to the commercial centre, not far from the beach. Great sleeping conditions, clean rooms with everything you need. Great food, international cuisine, delicious and variety. Bar open all day. Nice and friendly staff that try their best to fulfill your needs. Great swimming pool. Beautiful location with sun and shade to make everyone happy. Wheelchair accessible. Everything you need for a perfect holiday!

Barry Milne

This hotel was fantastic. The rooms were spacious and immaculate. The team that worked here were incredibly friendly and helpful. The location was brilliant - not far from the beach, supermarket closed by, and the balcony caught the afternoon sun if you didn't feel like chilling out by the pool. Will definitely be booking again when I go back!

Mark Everitt

Fantastic hotel! Have been there 6 years in a row. Perfect location to the yumbo centre, supermarkets, restaurants and shops. About a 20min walk (down hill) to the beach, and about a 30mins taxi transfer to the airport. Rooms are tidy and spacious with everything you’d need. All balconies look over the pool and staff very helpful and friendly. Hotel arranged car hire for us this year, and remembered us from last year, which was lovely. We will return next year without fail!

Lorna Robertson

Loved my stay here. Amazing value for the price. Very central. Cleaned 6 out of 7 days. Always space at pool. Felt like this was great value for money and would rate higher than the 2 sars. Husband was able to use gym in connecting sister hotel for free. All utensils supplied for self catering. Great stay all round. Would recommend.

Helder Mendes

Location is perfect. Very quiet, walking distance to the beach, 5m to Citá, 15m to Yumbo, and plenty of shops and restaurants around, Staff is simply 5*. The apartments are well appointed, with a Moroccan inspired decor, comfy and cosy. The swimming pool area, although small. Is very cosy, relaxing with plenty of shade provided by palm and coconut trees, and the beach sand in the floor is a great touch. Impeccably clean inside and out. This is an experience to repeat.

Jan van de Kamp

Almost new apartments. Close to the beach, quiet location. Yumbo Center in walking distance.

Catalina filon

Such a beautiful apartment resort. So clean, beautiful pool and rooftop with jacuzzi and great views, definitely recommend this apartment complex as it is set right next to the beach and centre so the location is ideal. We loved our stay !

Leslie McLawrence

My son booked this apartment for us, so we had no idea what to expect. We were pleasantly surprised, the rooms were nicely laid out. The apartments are secure, and we would definitely stay here again.

Dee Tee

It is a beautiful hotel, trendy and lovely designed, feel very comfortable, just feeling annoyed when you arrived in the evening(second time), air conditioning requested but still off, and of course, nothing can be changed as non-office hours...

G S

Firstly we would definitely stay here again,just hopefully a different room,Adult only,complex and rooms kept very clean,Aircon in living room area,swimming pool,small onsite Bar,plenty of sunbeds(most usually towell reserved early morning)use of Eden complex next door with bigger pool etc...free wifi was ok,tv,hairdryer,fridge,location great for us,up top near Europa center,taxi rank right opposite. We had a few gripes with the onsite location of our room unfortunately,we had a room right next to the side access gate which people,rather than closing it kept leaving it to slam at all hours,perhaps a sign to close it quietly at night? Same as the stairs to the upper level which are attached to the outside wall of the room,some of us are in bed before 3am! and this particular room didnt get any sun until it came around late afternoon. Late stay room not available on this occasion but Eden have luggage room,showers etc to use until you leave,check out was 12pm. Overall a great place,if we where situated in one of the sunny balcony rooms away from the gate and stairs id have definitely scored more,we had a good holiday overall.

Sam McKnight

Beautiful. Friendly staff, always ready to help. The only thing that upset me was other people leaving so much rubbish around by the pool when they had finished sunbathing for the day, especially when bins are around the area. There are young children about who could trip and fall over this mess. It's everyone's responsibility to keep things clean, not just staff!

Conor Kilroy

Stayed for a week in mid june. Nice , quiet adults only apartments. Rooms are modern and clean. Staff are super friendly. Lovely pool area. No hassle getting a sun lounger. There is a supermarket on the complex and another directly across the road.Puerto rico is a 20 to 25 min stroll downhill. Taxi back up is only 7 euros. Will definitely return at some point

Jacqueline Ward

1st time staying in Bungavillas normally stay at Eden apartments but we were not disappointed. Stayed in room 20 with balcony had the sun on it all day and night was fab, not having to pack a bag everytime to go sunbathing. The apartment was nice and clean not the biggest but for just the 2 of us it was big enough. Aircon in livingroom but patio doors have to be closed for it to work (took us 3days to figure it out lol ) only downside was none in bedroom, so I would advise take a fan with you, there are sockets next to beds to plug them in. The cleaners came every 2cnd day, clean towels provided whenever we needed them. Shower in bathroom was great after a day in the sun. Plenty of sun loungers available round the pool with a small bar which also sold food. Although you're opposite the Europa centre its still quiet during the day you can't here any noise at night if you close over patio doors. We will definitely be back next year loved every minute ❤️

Sarah Scannell

This is a small, friendly and welcoming place. The staff are so lovely and Willi g to help, especially the receptionist, the couple who own and run the bar and the very hard working cleaning staff. The local amenities are brilliant and lots of variety of food to choose from. I would definitely recommend it and hope to go back one day.

Darren Smith

Comfortable small bungalows. Air con really efficient. Wet room shower, safe, clean and well maintained. Towels could be changed daily and maid visits daily. Loved the free shuttle bus to the beach and back. Our room had one double bed and one single bed in the bedroom. TV even has complimentary Netflix which is a nice addition.

No-Wii Hook

Absolutely amazing! Enjoyed every moment here. The staff is very friendly and thoughtful, the accommodation and common areas are very very clean! We haven't seen any cockroaches or other insects, very clean and nice. Would very much recommend this to everyone looking for a fun and relaxing vacation!

Gary Johnstone

Decided to book this hotel based on general location. On arrival, it is easy to miss as not well signed, checkin was positive, friendly and quick abd we were soon on our way to apartment which is a canary style village with four apartments in each villa unit. Our villa was close by main complex, only downside was that we faced exterior hedge so not much view. Apartment consists of a patio area with personal sun loungers, table and chairs. Entrance into lounge with sofa, table, television and kitchenette with fridge , hob, microwave, toaster, kettle. Large bathroom with walk in shower 🚿. Bedroom with double and single bed and large wardrobe. Apartment was clean and serviced regularly, was a bit tight for space, think if there had been any more than the two of us it would have been unmanageable. Small pool, plenty loungers with umbrellas and never felt busy. Separate area with Bali style beds, you can hire these for €5 a day, they are though on desperate need of refurbishment as looking worse for wear. Only used restaurant once as we prefer to eat out and had gone self catering. Food was okay, good selection. You are limited in what is near hotel and need to drive, get taxi anywhere else. They do operate a bus shuttle during day to beach front which is worthwhile. Evening entertainment is very limited, some pub style singers, atmosphere was very quiet. If you are looking for somewhere quiet and go all inclusive then it's okay. If you like eating out, then it's a taxi anywhere else. Area is safe around hotel, albeit starting to look a bit rough and in need of refurbishment. Probably wouldn't go again as location and entertainment could have been better.

Janice Laverty

Hotel And chalet rooms was excellent and the food amazing.. However there was a lack of food to snack on in between meals. Cake only. For an all inclusive package this was disappointing. But overall definitely would stay again and deserves it's stars.

Anthony French

Currently on our last day of a 2 week stay all inclusive at Canary garden club. The hotel is a gem of a find as accomodation is spotless all bungalows are well equipped and kept very clean by great staff. The food is very good with a good choice throughout the day. The bar staff are friendly and keep drinks drinks coming with a smile . The hotel I situated slightly outside of mas Palomas but throughout the day after bus is available at half hour intervals and is only a 5 minute drive away. At night a taxi is only 6 euro to mas Palomas so all in all a very pleasing holiday with none of the stresses of getting up early watching people fight for bedds as plenty are aavailable.

Jeff Cahalane

My wife and i stayed at the apartments from July 4th to 14th. We were in room 175. The apartments themselves are ideally situated around the picturesque harbour. They should be a gem of a holiday property, but unfortunately, they are very tired and dated. Each block had rooftop sunbathing area's. However, the sun beds are very worn and dated, and there aren't any umbrellas to shade from the sun. Tranquil from the bust pool, but not practical due to there being no shaded areas. The beds were very comfortable, and the air-conditioning was the best we've had anywhere. The rooms could do with some coat hooks, though, to hang beach towels or wet clothing etc. The bathrooms look the most dated, and I'm sure it's time to remove the baths for shower cubicles. I heard that 1 elderly gentleman fell stepping out of the bath and required hospital treatment. The issue is that there are NO handrails to hold onto. For health and safety reasons, Bin the bath and bidet and instal walk-in showers. Try and issue plugs for kitchen sinks and instal more sockets. Cracking full-length mirror in the bedroom, but not an electrical point in sight. Same issue in kitchen, could only plug in the toaster or the kettle. Would I stay again, Yes

kathleen johnson

The appartments were spacious & had everything necessary for self catering etc. They were serviced most days, though this wasn't a problem to us. Initially I was disappointed with the original appartments as they were in need of a bathroom update. We were offered alternatives which I happily accepted. This was the second time we have been to P.de Mogan, having stayed in the hotel in December. We will definitely return & wouldn't hesitate to book the appartments again

Lindsay Warren

Just returned from a week here lovely appartments. Very clean modern spacious. Well equipped. Great location

Alex Gilmour

I will start with positives: -good location -extremely pretty exteriors ( you're staying in the colourful houses in Puerto de Mogan) -often cleaning -roof top areas to relax in Now for the bad parts, firstly it is *full* of cockroaches. In the apartments, on the streets, everywhere. The parking situation is not good, there is no parking for the properties, however some 14£ a day spaces and some on the street (limited). The apartment we stayed in is very old. The water is not great, hot water in the shower lasts only a few minutes, and the water pressure is terrible in my opinion, then becomes freezing. Worst showering I have ever experienced, and it is so important in hot weather to shower. They even turned off/ broke our water for around 6 hours, which meant we could not go out as we were covered in sweat from hot weather, so we missed a whole day thanks to this place, so if you value getting out early keep in mind you may have to forgo showering as water flow can completely stop for very long times. They are very stingy on towels. I can understand it may take lots of water, however again it is essential to be hygienic, but they keep taking them and not replacing them, or just not replacing them at all. The air conditioning leaks over the beds too.

betsy singing best in the world

Stayed for 2nd time here IST time was good we had a balcony asked for same room but didn't get it,the beds were as hard as rock and very uncomfortable cleaning of the apartment was good location excellent

K Massey

WOW is the first word that comes to mind when staying at the Idyll suites! We are arrived in the evening and we were greeted by Ester. Ester is fantastic and checked us in and then took us to our room (D5) The Idyll has 49 suites There are lifts available if the stairs up to your room seem to energetic for a relaxing holiday. Ester ran through the essentials, about the hotel. We loved our room and we arrived in the dark but could already tell we had a great view. We had a sitting room/kitchen area, a large bedroom, a bathroom with a shower and a very large balcony. We had a TV, table and chairs and a settee in the sitting area. There were a few English News channels. We could not get our TV to work, even though we had followed the printed instructions. Maintenance had fixed the problem within an hour of us reporting the problem (We needed a new TV box) The kitchen is very well equipped, a 4 ring hob and a combination microwave/grill and a fridge with a freezer compartment. There were plenty of plates/glasses/cutlery etc There were baking trays and plenty of utensils There was even washing up liquid, a cloth and tea towel, which is a very nice touch. We were Bed & Breakfast and had not planned to do any eating in the room,but it was definitely possible in this suite. The bathroom was also spacious and has his and hers sinks, a walk in shower, toilet and bidet. Plenty of fresh towels and decent size bottles of shampoo, soap & shower gel are provided. The Bedroom had two beds pushed together a large wardrobe with shelves and what seemed to be a sofa bed and a comfy chair The large balcony had a table and chairs, and 2 sun loungers The suite was spotlessly clean and was cleaned everyday except Sunday and Tuesday. The housekeeping team were excellent and did a very good job The wifi worked well in our room, and we were able to stream Netflix on our tablets. (It was not as good when the hotel filled up during a Spanish bank holiday but it did still work) As mentioned in other reviews there is no aircon, but there is a ceiling fan in the bedroom and on in the living area, it was 30+ degrees whilst we were at the Idyll Suites and the fans did keep our suite cool The Pool area was also huge and there were more than enough sunbeds for the guests. The sunbeds have a thick mattress which is very comfy, there are some wider sunbeds, which are a real luxury. As mentioned in previous review you are given a bag with a towel for your sunbed, a pillow and towel to dry yourself with. We could change these towels after 5 days. The pool is gorgeous, it is salt water and you can even see the sea whilst in the pool! The pool and surrounding area are cleaned daily and are spotless The pool bar is also where breakfast and food is served and this is at one end of the pool area. The hotel is next door to a small commercial centre, in the commercial centre is a Spar supermarket, a couple of bars, a handful of restaurants, a hairdressers, a pharmacy and an estate agents. (There are no other shops that we came across in Playa Del Cura.) The beach is a short 5 minute walk away. There are also buses that are extremely frequent, that can be caught from the bus stop just near the hotel. Taxis are also readily available close to the hotel. Meals are served in the restaurant area. Breakfast is served until 10.30am. There are cooked breakfasts, of omlettes and different types of eggs, as well as an English breakfast available. There are also continental options, Bread, cheese ham, yoghurt, toast, jam etc The food was all well cooked and delicious. Bea is a constant presence in the restaurant, she is very friendly and soon learns the guests regular drinks orders. Bea, as are the rest of the staff at this hotel are all hardworking, approachable and friendly. They are an asset to the Idyll Suites We thoroughly enjoyed our time at the Idyll suites, the hotel is fantastic, well kept and maintained. The biggest asset are all the hardworking staff who really do make it a pleasure to stay at the Idyll suites

Jeffrey Warwick

We had a suite on the 2nd floor that was a perfect position to over look the pool and have sea view . It was a loverly spacious suite , pool area great and the sun beds are super big and soft . It's a shame the restaurant/bar was not open at night on our visit. But in the near by resorts there are many restaurants and bar . Also at the night of summer (hot) I think the rooms would be hot as no air-con . Rooms did have large ceiling fans . We would visit again . Had a fab time .

David McDonald

Perfect holiday, suites are very well appointed and whole hotel is immaculately clean. The pool area is second to none, the comfiest sun loungers we've ever had and you get a super luxury towel and pillow! Playa de Cura is an ideal area to explore the island bus service is fantastic, 91 bus to airport is a lot faster than getting a transfer! As previously voiced by others Esther really does make your holiday easy and enjoyable.

Cansu Balkis

We booked one room for only 2 nights and was planning to stay in different areas of the island, but at the end we have extended our stay to 7 nights! Amazing view, very fresh, high quality and calm breakfast experience, calm pool area, but we preferred the terrace to spend time also since its a huge place with 2 sun beds. Very large room with 2 bedrooms, one common living area with full equipped kitchen, nice table and sofas, and a huge bathroom. Every day cleaning, and suites itself generally very clean. Location is very convenient, there are many restaurants around and a small beach in 5 min walk, with the car all other beaches at most 15 min distance, it was very convenient location for us. Car parking is closed garage under the building where always plenty of space and very convenient. And one last word for all stuff is amazing, especially Ester made us feel like we are home, and we were almost crying when we leave the place. Very much hoping to be back here again.

gra b

Fantastic rooms all with great views of sunrise and the bay. Pool layout is great with plenty of beds, many of which are king-size; towels and pillows are ideal for the comfy mattresses of the sun beds. TV limited but then who needs it on holiday these days with tech gear and wifi is unlimited and decent speed. Pool is definitely not heated! Very big though with effective aqua jets and easy steps in/out. No kids, no inflatables, enjoyable swimming. Mini pool probably more of a hot summer attraction. 5 minute walk to beach but no bars just hotels there. Music from Centre bars is loud most nights but finishes by 11. Spar in Centre very good. Only problem for some would be slope/steps to get downtown and to bus stops. Fantastic bus service up and down coast and to Las Palmas. €1.40 for trip to Mogan, €20 taxi home. Ester is perfect host and will offer any help/info required. Will return!

Danny Holliday

Puerto Rico is my go to holiday destination and Terrazamar is a fantastic hotel. I recommend a room with a jacuzzi, it's worth it! The hotel also contains two pools, a convenience store with everything you'd need, and a bakery next door that sells fresh baguettes and baked goods. The staff are always friendly and welcoming, and to top it off this hotel is a literal 3 minute walk from The Mall and Commercial centre. The smoking/non-smoking policy around the pools needs clarification as there are no signs around the main pools themselves, but is apparently non-smoking which I do not see on the hotel description.

liz mann

We've stayed here several times now and the hotel is more than satisfactory. We always opt for a room with a terrace jet pool and these are honestly a life saver in the hot weather. Rooms are clean with all the amenities you need, and most importantly, AC in the bedroom. Very close to the commercial centre which makes day trips and nights out a piece of cake. Will definitely be looking to stay here again on future visits.

Mike Scotland

Generally, very good service and everything you need within the resort. Obviously, you will pay a little extra for the convenience of the small store and bar/cafe being within the hotel, but no complaints from us. There were 2 downfalls for us; the first was that the terraces/balconies were not very private at all. We found it just a little weird, being on the ground floor of the sun suite, that our neighbours could just walk into our terrace if they pleased. The second was that the rooms are generally not in the best condition, a lot of patch ups, and just looks and feels a bit dated. Overall we would return though as the staff were friendly and helpful, and maid service was very good!

azzamelvo

Unfortunately the room we were in which is there most expensive was not good, Only difference between this and the cheapest was on a higher floor, bigger balcony. Had ants in the room constantly, reported 4 times, and nothing was done. Large towels were never replaced. Either was the small dish cloth in 2 weeks. The pool was ok, the location was good, but i won't be using again.

Chris Wells

Lovely hotel in a great location, with easy access to the shopping centre and mogan mall. Rooms were very nice and spacious very large balcony, some times got smell of drains from the bathroom but it wouldn’t put me off as the apartments were excellent. The pool area was nice and we all ways managed to get a sun bed whatever time we went there.They done a special offer on the breakfast if you payed for your whole stay in advance, 5 euros per day and it was really nice. All the staff were very friendly and helpful would definitely recommend

Marco Russo

The bungalows were really old, dirty and stinky. The location is near the sea and well located to move around the only positive thing! In the night you could hear the person next to your room even if they were talking and there is no control of keeping the quiet. Cleaners were coming to tidy up the bed, buts sheets were not changed and bathroom was not cleaned. The bed were two single one which during the night you had to be careful how to move. Food at the breakfast was a poor quality and bad organised! Anyway I think they need a really huge improvement because there is a lot missing. For the price you pay, choose something different, that definitely you will find something nicer.

Cath Maloney

Just returned home after a week in vista flor we had a good holiday the bungalow was very clean and comfortable.the staff are very friendly from the dinning room staff to the bar staff to the cleaners.lots of beds around the pool . there was a large group of people that came on the Friday till Sunday they were Spanish from a church group so very busy and noisy in the restaurant for those two days .but the staff mainly fran always got us a table so all good the food is good we never said there wasn't any choice for us . all in all a good time was had by us

Jonathan Biggins

Good value for money. The approach to the bungalows could do with some attention whilst we were there it needed a good clean up. There was old mattresses dog or cat excrement and a terrible smell and old bolts stuck out of the ground. The bungalows and the rooms were dated but clean. All the staff were polite. Sun beds need updating most of them have broken. The breakfast was only ok. The location is a bit out of it lots of the local amenities around have closed down. There is a supermarket just up the road. Overall clean and tidy place to stay but the approach is in need of a good tidy up. Wouldn't have liked to have paid loads for this place to stay.

Liviu Savastru

Our Gran Canaria trip from Sep23 was quite memorable - part of it being this location! Entire staff was very friendly and helpful - the reception helped us with a shuttle transfer and reached out to their company (both to/from airport), suggested nice places to visit! The bar and restaurant staff was also amazing! Very close to a bus station and a supermarket (having a mini-shopping place on its premises)! If wanting to book excursions around the island, they can be arranged through their reservation desk as well!

Natty B

Rooms are lovely little houses with a bedroom a d bathroom upstairs and a little balcony and a kitchenette with a sofa bed in the lounge. Very well kept floral grounds with a lovely pool. I stayed bed and breakfast which was lovely. The hotel is a bit out the way from anything else. i would return. Maids clean endlessly.

David Lyons

Currently spending my final night at this hotel where I stayed for 10 nights with my wife and 2 kids ( 15&10). The hotel is very clean and modern, the pool is huge and the water slides add some extra fun for the kids. Don’t miss the infinity pool which has some stunning views. I have to mention the animation team who keep everyone entertained during the day with various activities at pool side. The downsides are the location of the hotel which make walking to the town a bit of a task as you have to deal with over 700 stairs to get down to the beach or the town, it is only 5euros in a taxi to get back up though, plus the evening entertainment could be improved on. All in all a really nice, clean, modern hotel.

MissMacFly

My partner and I stayed here for 10 days and our first time in Gran Canaria. I am so glad we stayed here and can’t wait to book again. The staff were so friendly and great there were adult only sections in the hotel. Good selection of cocktails included in the all inclusive, beer and other drinks. The food selection was good, something for everyone, if anything some of the food wasn’t the warmest but that can be expected at buffets. Rooms were clean and well maintained.

G J

Really great family friendly hotel. Staff and Animation team really good. Food is varied and mostly good. Drinks are self service so didn't have to queue much, though self service machines did run out most days and took a while to be changed. Pools were excellent, lots of choice, good for children and adults only areas really luxurious. Local beaches both nice but a bit of a walk down a lot of steps so easier to get a taxi back. Rooms were very nice, though you are a bit reliant on the lifts (elevators) which can be quite busy, to get to the main area. Fortunately once there everything is quite central and a short walk between facilities such as pools, food areas, football pitch etc. Would definitely return.

Erin Lally

Wow, where do I even start. We stayed here for a week as a family with 3 kids and it was absolutely perfect. Impeccable service, clean and fresh always with the rooms and around the hotel, the staff are so organised and on point, they work very efficiently if you watch them and they go above and beyond to help you and are the kindest, most friendliest people. The food was unreal! Delicious and comforting with a huge selection, was truly impressed with the food quality and the drinks selection was great also in my opinion! We had the best time ever staying here and not to mention the breathtaking views from this hotel. You really can’t beat it. I’m so, so happy we stayed here and would 100% return, our best holiday yet.

Emily Newton

We stayed in Servatur Puerto Azul in May 2024 as a couple and we had a wonderful time. The hotel was exceptionally clean and comfortable, staff were very friendly and efficient as well as the housekeeping who always greeted you with a smile. The breakfast and dinner buffet were always to a good standard each day with many variations (the fresh breakfast pancakes were delicious!) , however the desserts were quite repetitive towards the end of the week. There were more than enough sun beds for the guests and some lovely relaxing pool areas (infinity pool, adults only pool). As the hotel has been newly renovated, everything is spotless and beautiful. The evening entertainment was always good, often with live music performances during dinner. If you plan on hiring a car, the hotel parking spaces can be limited, however there are other parking spaces in the area. The location is good, however there are 709 steps to walk down to the beach and a 30 minute walk to the main shops and restaurants, but there are lots of taxis available outside the hotel which are reasonably priced. There is also a SPAR supermarket next to the hotel. Lastly, the views of Puerto Rico from the hotel are amazing, especially during sunset. Overall we would recommend this hotel to anyone visiting Puerto Rico, and we plan on visiting again in the future!

Terry

The room, and hotel was pristine, the staff are very friendly and helpful, everything was taken care of. We were celebrating a birthday whilst here and the staff and management decorated the door to our room and left a card and gift. Extremely thoughtful. The location to the beach is perfect. The pools are very clean and well maintained, poolside entertainment everyday and night. Highly recommended. Terry.

David Cowley

Last Day today. Absolutely lovely complex, spotless, always someone cleaning. Staff are very friendly and can have a bit of banter with.Don’t take any notice of the grumpy folks that give it low ratings!! Only thing is we were all inclusive, the drinks you get are okay, as much as you can get into you lol!! If you pay a bit more PP you get the premium drinks. Food is mostly the same but a lot of verity to have several different meals each night or there are a few places within walking distance to eat. Over all lovely place, we will be back at sometime

Asil Eiram

No idea how this place can only be 3 stars. It's such a lovely hotel with a lovely service. The food is yummy, a really nice pool area, with one pool heated. Next to the beach with a nice beach bar. We enjoyed our stay.

Alexander Bobrishov

This is perhaps one of the best hotels and places in my opinion. Value for money is 5 out of 5. Of course, who is looking for what on vacation, but I would recommend this hotel. The place is super for all categories of people, those who need an active holiday, those who just want to lie on the beach or near the pool. Everyone will find theirs. The ocean is magnificent. The dark sand is a little confusing, but it's a minor thing. The hotel itself would rate it as 4 stars, although it is advertised as 3 stars. 🌟👍

Jeanne Henderson

This hotel is absolute perfection in every way. Their food, customer service, and hospitality is beyond any hospitality we’ve had at any other hotel. Thank you so much for making our anniversary trip so memorable. #ViveCorallium

Igor Ristovski

One of the best hotels I have been to. Has definitely the best gym, a very large spa and it is free of charge. The service is brilliant, very clean and cosy. The food is awesome. I would give it 5 stars, since it is far better than many 5 star hotels I have been to.

Andriux Andriux

Absolutely fantastic clean rooms large clean and modern, food is great a good choice. Location is perfect bus stop outside and station around the corner along with excursion office. Beach and beautiful walk ways access near bus station again just minutes to walk too. A spar with reasonable prices across the street for things like water etc .....

andrewhoult

Very good value all inc food stay. Rooms are fairly basic but very clean and the staff are all very friendly. The 3rd floor mini golf and basement games room and very fancy spa all add up to make this a unique experience.

Darren Howe

Well  this is going to be my first 5 star  review for a hotel. First the only negatives,  2E a day for an electronic  safe.  This seems to be almost universal  in Spain  though sadly. So I'm not going to mark them down for that because everything else exceeds expectations, but I do think it's a bit steep. Vaping and smoking being banned round the main pool,  whilst vaping is treated differently  to smoking in almost every civilised  country including Spain you can only vape in the smoking areas  and there are non round the main pool.  But the much nicer garden area does have a smoking area. We booked this hotel for a 2 week stay,  full board as we'd had enough of all inclusive  and wanted to see a bit of the island.  So can't comment on the drinks or lunch,  snacks. But I didn't hear anyone complain. When we arrived the room was very hot and the air con wouldn't work. I got that sickening feeling in the pit of my stomach, but reception said they'd send their technician,  he turned up quickly , scratched  his head a bit and promised to be back in 5 mins.  Well  I don't know if he kept to that but when we got back to our room an hour later,  air con all working room nice and cool.  Brilliant  service.  I firmly believe that you can judge a place partly  on how they deal with problems.  This was a very welcome change and they deserve full credit for it. The food was always good and plentiful, the breakfast served until 1030 for those that like a lay in. Unlike many hotels I've stayed in the food is still kept fresh and topped up until the end of service,  so if you turn up in the last 20 mins you still get a nice meal,  not the dregs. I was positively surprised  by the quality and choice of the food.  Certainly a cut above what I expected at breakfast and dinner The maids visited daily and always did an excellent job,  like the rest of the hotel our  room was kept spotless . Always managed to get a sun  bed,  one of the areas is grass rather than tiled  which is really nice. Especially  for kids running about. That is where the smoking/ vaping area is. The room was very well appointed  with what looks like quite new fixtures and fittings.  A little small but I only slept in there.  There is loads of storage space and a very large balcony  with 2 chairs and a plastic sofa, both with seat cushions.  2 drying  lines for pool towels and swimwear. The shower is a traditional  shower head with a rainwater over the head type as well. The rooms are VERY well insulated  against outside  noise. With an additional patio door. I've stayed in much worse supposed 4 star hotels in the canaries, i honestly can not believe this is only classed  as a three  star. It deserves  a fourth and would still get a 5 star review from me if it were a 4 star. We were warned that there was building work in an adjacent hotel and given the option to move by our tour operator before arrival, I'm so glad we decided not to. The location is good, about a 20 min walk from the centre of playa del ingles, there is parking onsite  although you need to be back by about 1530 to get a space. There is also parking within easy walking distance on the roads. The beds were comfortable  and all the staff except the lifeguard were friendly but not overly so. The lifeguard  is a little officious  and maybe needs to spend more time watching the pool  than telling people off. Finally the spa and gym,  don't discount them, the gym is basic equipment but perfectly good for working off at least some of those extra calories you're going to ingest. The spa is great,  sure it's not the very best out there,  but it's free to use and goes  well above and beyond if you bear  this in mind.  Don't miss the flotarium,  amazing. So in terms of money paid and quality of food,  service,  amenities  and staff attitude I think this is the best hotel I've ever stayed in. I'm hard to please but have no hesitation what so ever in giving a 5 star review.  Keep doing what you're doing,  thank you for an amazing 14 nights and I promise we'll be back

Ron

This hotel is decent for the ranking that you see on other sites. The rooms were cleaned daily and the staff throughout the hotel were very friendly. Sadly there's not much for younger kids to do and although the entertainment lady works very hard it's still pretty rubbish. This is perfect for adults but not very kid friendly.

Jo B

Great location about 10-15 min stroll to promenade and beach. A little further for the beach bars and stalls. Hotel was clean and plenty of space for kids to splash and play. Food restaurant buffet was absolutely fine, nothing really posh but plenty to choose from and fresh. We never went hungry. All inclusive cocktails are a little on the downside. Rather sweet and watery with very little alcohol however if you ask no ice you can politely ask for a little more booze or getting an extra shot. Beer, sangria & wine on tap so dead easy there. Evening entertainment as expected in hotels but mostly enjoyable 😉 Would be good again? As a family yes, as solo adults probably not. But we would recommend 👌

Roxane Harding

This hotel is a fantastic option for families. However, I would not recommend it for couples, as it can get quite noisy. The rooms were exceptionally clean, and the staff were incredibly friendly. The food was satisfactory, but I would suggest expanding the main course options. The menu primarily consists of fish or pork, with occasional chicken dishes. The salad selection, however, is quite extensive. It would be wonderful if the breakfast service included a chef who could prepare omelets. With a wider variety of choices, the restaurant has the potential to be even better. There was a BBQ one night, it would be good if you offered that every night. It would be one way to offer guests an extra choice. I selected this hotel because previous reviews mentioned the delicious and varied food options. It would be beneficial if the dish labels were accurate, as it can be misleading for individuals who have dietary restrictions, such as avoiding pork. In such cases, I would typically ask the chef for clarification, but unfortunately, the language barrier made communication challenging. I advise to bring your own beach towels. This was a first for me staying in a 4 star hotel where you have to pay a deposit for a beach towel and if you want to change it for a clean one then there is a charge. This isn't a bad hotel, just needs a few little tweaks and it will be great.

Nicole Crowther

rooms very tidy and cleaners clean them every day without fail. service is excellent, especially at night when in and around the hotel. the location is perfect lots to do outside of the hotel during the day and night for example bars and shops etc. food I would say is very good the only thing I would recommend is they have more options to choose from. very good entertainment for kids on a night and through out the day. the entertainment for adults on a night as well is really good. and what I like as well is during the day they do things that all people of all ages cam do it’s not all just for the kids

tajim uddin

Upon arrival, check-in was smooth. The room had 2 single beds and a sofa bed. After requesting 3 times to put the beds together, they came and put 2 zip ties on the legs of the beds, but all the bedding remained the same, with 2 single quilts. The corridors leading to the rooms had a prison-like vibe, with small, enclosed, blacked-out windows. There was no water in the rooms. The swimming pool was very small, and there weren't enough sunbeds unless you got up early to put towels on them. You had to pay a €10 deposit for each towel, and there was a €2 charge to change it. If you're an early sleeper, avoid this place, as the entertainment and music don't stop until midnight, and there are no soundproof windows or doors. We really struggled with the food here. The hot food selection was very limited, with fish served almost every day. We never came across any beef or lamb dishes, and the chicken varieties were very limited, either on the bone or sometimes off the bone. However, there were plenty of salads and fruits. All drinks were self-service, so there was always a bit of a queue.Would I return to this hotel? No. Although I think there's a lot of room to make this place great, and having seen how busy it is, I'm not sure that reviews like this will be noted at all.

Chloe Jennings

Lovely clean, fresh hotel. Plenty to do and close by the beach, pubs and restaurants. Swimming pools were lovely, clean and warm. Plenty to choose from. All inclusive package worth it for the snacks and drinks with young kids. The buffet restaurant was okay, but food was pretty bland and samie. Staff were all lovely and entertainers were great with kids.

chris gooden

Nice hotel with good quality rooms. The pool and sunbathing area is to a good standard. Cleaners are there every day and are always very friendly. Will definitely visit again ⭐️⭐️⭐️⭐️⭐️

Una Ognjenovic

We only stayed at this place for 6 hours as our flight got cancelled. The service was great and everything was explained so well. The location is a bit dodgy, I was awoken by screaming at 3am and lots of banging. The rooms do not have duvets, it’s a very thin material that is more like a bedsheet. The pools do look very nice, although we didn’t go in!

Don McKenzie

Been here for nearly 2 weeks the place is amazing. Very very clean rooms and pools are always really clean. Definitely come back sometime as for the so called dodgy men outside its a load of rubbish they are so friendly and helpful

Wayne Smith

Had the pool pretty much to ourselves, most days plenty of sun beds, loved the adult only. Great local facilities.

hidden doors

Lara apartments are really nice to stay in great location no sunbed wars as each room has there own sunbeds if your on the ground floor all the staff are really friendly. Europa center just across the road for all your essential items for your room.Few things i would change in the room is the shower has a tendency to over spill as its only one tile high shown in picture provided multiple towels had to be applied to stop this was not good and also the water wouldn't drain in the shower basin seemed to be a common issue after speaking to other people. sink in kitchen was nearly falling out of the work top just needed re-sealing and also if you pay for air-conditioning you want it in every room not just the bedroom soom peopl were saying they had no aircon at all. Swimming pool is amazing. You do have to check in at the nido main entrance but its not an issue some people seem to make out and i must also they do ask for a €50 deposit which i must stress is NOT taken from your account as some people seem to think. It is only taken if there is any damage to the room which i think is absolutely fair. Would i stay again yes definitely

Christina Gaffney

Lovely hotel , friendly staff, great pool area. There is no air conditioning which we had to buy our own fan. Fantastic view from balcony. There was no hairdryer . Overall i still loved it here

Polly Wyer

Very spacious apartments A bit dated but very clean Lovely big balconies with sunbeds and tables Very near to the Europa cente for bars and shops All most at the top of the hill do not near beach if thats what you want.

Ricky Nicol

Really handy for the euro centre, it's just over the road with plenty of pubs and restaurants

Campbell McBride

Great hotel, great location, staff friendly and location magic. Going back in September.

M Stupple

Our second time staying at Babalu and must say it wasn't as good as the first time we stayed. Rooms are adequate enough but very tired looking. Bed and bedding was uncomfortable, pillows just felt like a pillow case stuffed with socks! No pool bar anymore so no snacks and drinks available. Plenty of music provided by other guests regardless of whether you wanted to hear it or not, we especially liked the drunk shouting along to songs provided by guests on a higher level and the 2 am door slamming and chair sliding provided by guests below us. But that's holiday budget hotels for you! Staff were lovely here very friendly and helpful and the domestic staff keep the rooms clean with fresh towels each day and beds made daily. Pool area is spotless and pools lovely. They don't open till about 10.30 most days but do stay open till gone 7. All in all we did enjoy out stay here I just think I'm getting less tolerant of other people's noise and lack of sleep in my old age!! 😆😆

Megan Elizabeth

We've just got back from a fantastic 7 night stay at Caybeach Princess. All of the staff were so friendly and helpful, and we can't fault the service and facilities. The pool is massive with plenty of sunbeds and no overcrowding. There's also a smaller more relaxing pool at the top with a jacuzzi. The apartment was lovely modern and clean. We paid £7.50 every day for breakfast as we were self catering and it was well worth it. Great selection and lovely food. The free bus shuttle to the beach was very handy. The only thing that was a slight let down was the entertainment in the hotel on an evening. We couldn't find many bars or nightlife around except for on the last night where we found the Yumbo Centre a short taxi ride away with loads of bars and clubs. Wish we'd have found this sooner. Overall a lovely holiday thank you!

Gemma Sanders

We visited for a week in late September in a 2-bed bungalow. Overall, it was good for what we paid. The bungalows were a little run down, in need of some maintenance. The headboard drove me crazy as it bangs against the wall with any small movement. The bedside shelves in one room were very small. No remote for the TV but I found the button on the unit easy to use. Little kitchen was well equipped. Microwave, hob & fridge. The wifi didn't work on arrival, reception sent someone to sort it which worked for about 4/5 days and then it dropped out again. I think they just leave the wifi off until you complain. AC is controlled by a remote you have to get from reception which is frustrating and it controlled both units so you can't have a different setting for each bedroom. You have to pay €24 for the safe, €12 back when you check out. I don't think there were many restaurants within 20 mins walking distance, we hired a car which I highly recommend. I can imagine you'd spend a fair bit on transport if you are mainly eating out. There is a shuttle bus down to Maspalomas beach, latest set off 12:25. Free parking outside and across the road. Great location if you hire a car, most local areas / activities are within 10 mins drive. Typical hotel breakfast buffet with some Spanish flare. We paid for the dinner buffet one night out of convenience, €14 each. Fairly good value but would be nice if it included a drink each. The pool was really nice. Plenty of sunbeds. Would be nice if there was a smoking area, not nice to have smoke blowing in your face while trying to relax. I slipped on a shiny tile coming out of the jacuzzi, there should be a handrail added or tile placed somewhere else as this is dangerous. I bruised my foot and knee, could have been much worse. Entertainment was okay, not much on weekly and the pool tables eat your money. Little shop on site was excellent. Really good value and range of items. Staff were all polite and helpful.

Anna Tomaszewska

The hotel was lovely, and the staff was exceptionally helpful, always going above and beyond to assist with any needs. The surrounding area was peaceful and quiet, providing a perfect atmosphere for relaxation. However, there weren't many shops or restaurants in the immediate vicinity, which could be a drawback for some. Fortunately, the bus service runs late into the night, making it easy to travel to nearby areas like Faro de Maspalomas for dining or shopping options. Overall, it was a very pleasant stay.

Kevin Pearce

The hotel was very clean and tidy including the rooms, all staff were very welcoming and friendly. We had water in the fridge in our room on arrival which was a god send. The pool was lovely. The only downsides, pool was no fun, no inflatables, no ball games which made no sense at all, although when the lifeguard went home at 6pm all the fun started and everyone enjoyed the full use of the pool without being told no. The bungalows were very hot and only had air conditioning in the main bedroom so our kids were hot all night, we tried to sleep with this off but the temperature soon rose in the night and was unpleasant. Pool bar food was good as were the drinks and service was good. Not really any entertainment at all at the hotel all day which was a bit boring and the bar closed at 10pm sharp, we are not massive drinkers so this wasn’t a problem. The location was not great, we had multiple taxis to get around as everywhere was a much longer walk than you think especially in the heat. No restaurants or supermarkets nearby just small hotel shops.

John Hobson

Thank you team cay beach for a great experience. We stopped for twelve nights. We stopped in self-catering and found it great value and took advantage of your well stocked shop. The highlight of the stay was the pool bar staff who went above and beyond to maintain a professional service even in testing times. Carlos must be proud 👍. Alexandro the lifeguard maintaining a safe environment for all using the large pool. Thank you caybeach see you September.

Charlotte Bridgens

After reading a mix of reviews and it being the first time travelling with 3 young children, to say I was nervous was an understatement. We didn't encounter any issues at all during our stay. We had a 2 bedroom swim up room, with garden view (number 46), the apartment was lovely, had everything we needed, nice and modern, the only thing we slightly missed was air con (it was available to rent but we decided against it), there were fans in each of the room so we kept them on and kept it just about cool enough for us. Amazing staff at the hotel, everyone friendly, especially Prasanna, he was absolutely amazing with the children, finding things for them to do and involving them. Maids were fantastic and cleaned most days. Food was great, it was samey at times but lots of choice and we never had anything that didn't taste good. The waiters/waitresses were brilliant with cleaning up finished plates and drinks. Self serving drinks (beer and soft drinks) was brilliant. Slush puppy also a great bonus. Although there was only 3 cocktails on all inclusive (2 alcoholic, 1 mocktail) they were all very good. Never had a problem with seating. We only used the main pool once during our stay due to having the swim up pool, no issues to getting sun beds. We enjoyed a few evenings entertainment however it was very late for the children (started at half 9) so we couldn't do every night. The only thing missing was there wasn't loads of entertainment for children, however there wasn't many children there so could possibly be why. The location is absolutely stunning, very scenic, however being surrounded by hills/mountains made it difficult for travel with the 3 young children, this didn't matter too much though as we had the swim up rooms where we spent most of our time. Having a shop onsite was ideal. The swim up pool has got to be one of the best things about the stay. We spent most of our time in the pool or around it. The pool was cold, but once you had got in it didn't feel too bad. The terraces were quite shaded which was ideal for us with the children, the other side of the pool was a terrace in the sun with more sunbeds and umbrellas. We really did have the best time and would love to return.

Antonia Harmer

3 star apartments. The swim up room was clean but looked out onto a concrete wall. There are cockroaches, watch out! Food was good and receptionists very pleasant and efficient. A steep walk down to the beach & town; they lay on a coach I think 3 times daily- or we had a car which was great. Free parking out the front. Evenings are loud and focused around bingo, footy on TV and karaoke, we escaped into town to a nice beach club and watched the sunset- infinitely preferable but of course no all inclusive drink! It was worth it. But to each, his own.

niallg96

We had a swim up room which was lovely and relaxing away from the main pool. There is no aircon but was cool enough not to hire. The location itself is well kept and scenic. Limited all inclusive cocktails. Food is average and often repetitive. Staff work very hard and should be commended. Were often inconsistent in drinks we had to pay for

phillip skelding

Well I read the reviews on er n thought ho no after I booked holiday. How wrong I was , this place is fantastic, all the staff are fantastic the entertainment management Becky is brilliant at her job first class. The food is amazing the rooms brilliant. This is not a 3 star no way much much more then that. Wish I'd booked for 2 weeks now . Great hotel Great owner great service

Amber Robinson

NO AIRCON! When we arrived at the hotel we were greeted by a security man that checked us in and not a member of reception ,he took our passports as the staff had to check them which we were not very comfortable with. There were over 20 people that were checking in so I'm not sure why a member of reception didn't wait to check us in . We had to Carry our bags up a set of small steps (which was very difficult to find your footing)as there wasn't an elevator that went to our floor, when we got into our room it was nice and clean but there was no aircon so we went back downstairs to ask about the portable aircon unit and the security guard said we would have to ask in the morning as he couldn't do anything like that. We went back downstairs in the morning to ask about aircon as the room is just so hot at night it makes you feel sick, they said that it's €15 a night and 7 nights minimum so we couldn't get it now as we had slept one night which seemed very unfair, we got our passports back at the same time. We had no bowls in our room and had to go to reception to as for more and was told I had to go to the kitchen to get some which was the other side of the hotel. We also had a broken frying pan and had to go back to reception to get them to fix it (no phone in the room to call reception) the hotel was clean and tidy but definitely is a 3 star hotel.

jessica carrabeo bayon

They should get 4 stars hotel because the service is outstanding. Very nice and always available for anything, nice and kind with the guests. They give you great recommendations and if you need parking they have agreement with a parking lot near by, we saved €80 in parking as day rate was €15 and thanks to the hotel's agreement it ended up being €10 per day. Other amenities given as per request such as kettle, iron and more.

Steven N.

The best rooftop in town! Best staff with the best service! Good drinks! Best view! What more do you need? Thank you for the experience!

Meri

The hotel was clean and everything was new. We loved the little rooftop bar and enjoyed our breakfast there once. Internet was 10/10 & so was the smart TV. :) I would've loved if the hotel offered room service (the restaurant closes early on Sunday which is not convenient) and if there was a small gym. :) Would've preferred one big bed, instead of two single ones presented as one. Also, on our last day I noticed the blanket covers were torn in several places. Service was ok, although I am not extremely satisfied with the car rental company Tirma. We were not told that we are being charged for them to bring the car to our hotel. We had no issues picking it up ourselves to be honest. They have a good deal with a nearby parking lot and more affordable prices than regular customers. What really bugged me is that the signs at breakfast (explanation of the food) were all mismatched. Quite confusing. There is a supermarket, a pharmacy, some bars etc nearby. And the beach is right there, although we used to drive to the other side of the island for our beach activities, it's convenient for others.

s k

I booked an interior room as it was the last one available. In reviews and on the website it says it has a window that opens onto the light well. I think this under sells the room. My expectations were low. If you are on floor 3 to 7 (we stayed in 602) the ‘light well’ is actually a 3 sided u shape of the building and not fully enclosed so you actually get a fair amount of light and actually a sneaky glimpse of the port area and sea in the distance. So do not be out off by the interior label it has. It is very good value for money hence the 5 stars.

A. Ruga

The hotel is extremely well located at the far end of the beach, away from the less pleasant touristy parts of the strip. The rooftop bar had amazing views with great music, snacks and drinks, highly recommend watching the sunset here. The room was very clean, modern and very spacious. The welcome note on the TV was a lovely touch. The guy at the reception was super nice, he even called the restaurant to make a reservation for me. The whole experience was refreshing especially because I had a terrible stay in another hotel nearby and decided to move to aloe canteras last minute. It would have been the perfect stay but the AC stopped working at night and started blowing warm air, there is no phone in the room and calling reception through the app didn't work. There is no soundproofing and you can hear everything, the cleaning staff was super loud especially. It's impossible to sleep in. Overall I'd still recommend this hotel as it is very good value for your money and if I come back to Gran Canaria, I'd probably stay here again!

Anisha

Good location, 15 min walk into the main strip/beach and 5 min walk from a supermarket. The pool was nice and not too busy (also not heated in late November). There’s a desk at reception that someone is usually there 24 hours so it’s pretty safe. The rooms are a little old but usually fine and spacious.

Micol

Our apartment was small but extremely clean and with all necessities. The swimming pool is impeccable, the bar and the reception's workers super nice and kind. In 5 mins walking you are on the beach. The only recommendation: bring earplugs if you are a lightsleeper as bars around play music until 12am. It was not a problem for us.

joe w

Toilet was too close the wall ! Toilet seat was old and grubby and did not fit correctly and would not stay up , sink was directly in front of the toilet, (absolutely ridiculous ) . Shower hook on wall was broken, so very difficult to shower. There was no plug in the bathroom sink, and the shelf had not been fitted correctly so everything kept on falling off, the shower had no shelf to put soap or shampoo on. In the kitchen there were very few utensils. nothing to drain pasta or rice, no vegetable knife, frying pan was old and worn out. The plug in the kitchen sink did not nave a chain on it so it was very difficult to pull it out ( I had to use a fork to pull it out !) Electric kept on "tripping out" about 3 times a day, so on the Thursday we reported it and it was fixed immediately. We were 2 people travelling together so we needed 2 keys , only one of the keys had entry system "swipe" on it so the second key was pretty useless , as you could not use it to enter the building, so I would have to buzz main reception ,then I had to explain to them I only had the spare key to the apartment, which caused lots of confusion. and to top it off the key lock to the apartment is old and worn and it was quite difficult just to open the door. With a little thought and not a lot of expense It could be made acceptable. The owners have not put a lot of thought into this, also the telephone number they give on Booking .com is not in existence , when they wouldn't answer our email messages, we thought it was a scam. The pool area is nice and most of the staff very friendly. but there was a grumpy old man there one day ( may be he was having a bad day) It was cheap and that's why we booked it, buy I don't think I would book it again.

Dennis

Nice enough apartment for the week, big swimming pool for adults, and smaller one for children. Loads of free sun loungers around the pool, with a pool table set to one side. No double bed, unfortunately it's 2 singles. Also, no washing machine, freezer door is broken, and no remote for TV (can't even turn it on) 2 hobs for cooking, no oven, no microwave. coffee machine/kettle is available. Paid approx €260 for 2 people and 7 nights.

FMV 4X4

Visited "Lenas Modern Apartment", that i found vis Booking, in December 2022. It's located close to were everything happens. Kashba, beach, or a small walk to Jumbo. Lots of friendly Scandinavian people live at the hotel and calm and relaxed at the pool. Pool is big, recently renovated, and had 24 degrees when I visited. The apartment in itself was well equipped and had a great balcony. Very enjoyable stay!