3 Star Gran Canaria Holidays

Z C S

Mum and I went on holiday here 11-18 October 2024 3 star hotel. Staff polite friendly and helpful Rooms needed air conditioning not just a unit which was very noisy only pool view get the units. Or you can pay 5 euro a day for it. Pool bar was great serves food and you can have any drinks after 11pm you pay shuts at 12am. Entertainment was wonderful in evening and in day also entertainment was great for all. Buffet food in dinning room A lot to chose from sometime it is cold but what do expect when it's a heated unit. Chefs keep checking to replace food quickly Tables get cleaned also quickly

Ste Wilson

My partner and I have just returned from a delightful week-long holiday. The hotel was exceptionally clean, and while the rooms were basic, they met our expectations for the price. The pool area was well-maintained and tidy, with the only minor issue being the inconsiderate behavior of some guests who monopolized sunbeds for extended periods and not using them. We would appreciate it if measures could and should be taken to address this issue in the future. The bar staff was exceptionally friendly and accommodating, and the food hall offered a wide variety of fresh food options, catering even to individuals with particular dietary preferences. This was my second visit to the hotel, and I would highly recommend it and consider returning for a third time in the future.

Jayson Carroll

We are currently on our 5th night. From the very start at check in (we were 3 hours early and they still checked us straight into our room) the holiday has been amazing. Nearly every single drink at the bar is included in the all inclusive, the food selection and quality is amazing for an all inclusive. Our room while it only has a ceiling fan was cool enough to sleep in if you keep the patio doors open and curtains closed 24/7 this is with 29c days. Information given at reception on bus times, prices and what buses to catch and where to change for a trip to the aquarium was so helpful. Lovely pool and getting a deck chair isn't difficult at the end of Sept/beginning of Oct. Most staff speak great English. We will definitely be back!

Michael Parr

The hotel is inland, but a free shuttle is provided for the beach. Staff are friendly and hardworking. I do, however, have two complaints. Jet2 advertise the hotel as a family destination yet there is no gate on the children's pool area which would add a level of added security. We are travelling with 2 toddlers, yet we have been allocated rooms over the smoking area and the pool bar where nightly very loud entertainment does not finish until 11pm. It can be heard even with the balcony doors closed, which also makes sleep difficult as the air-conditioning unit is portable and needs to be vented through the open door! There is a ceiling fan, but this just circulates hot air. We have twice requested quieter family rooms only to be told the hotel is full and there are none available. This is despite an email request before we arrived, and there have been two changeover days during our stay so far. The hotel does not appear to be full, but maybe there are a lot of rooms with single occupancy. I therefore could not recommend this hotel as a destination for families with young children.

Jon James

Great hotel that's why we keep coming back. Rooms clean, tidy and comfortable. Great animation team, large pool area and the all inclusive is excellent value. Be prepared to use free shuttle bus for beach and taxis to main night life areas.

rob fylan

Just got back after a week here. We went self catering. The rooms were decent, cleaned whenever we wanted it done and the staff were very accommodating. The views are amazing as you would expect. Only took a 15 minute walk to the commercial centre or the beach (there are different ways to walk this) or it was around 5 euros for a taxi and there are plenty of these! Reception area was very nice and well presented. The lift.... was terrifying... but that was just for me but truly an experience in itself... We really enjoyed our stay and would definitely return.

John Moloney

Despite some reviews I've read & some comments from other guests, myself & my family had a great week here. Draw backs, for me would be the lift being a nuisance. But the hotel is on the side of a large hill, so it is what it is. Also, we went all inclusive which I wouldn't do that again. I'm a bit more fussy than most, but not the most fussy. Found the food bland & repetitive, so ended up eating out most of the time. Myself & my family would 100% go back again. Thanks for a great week to all the staff at Riosol who work extremely hard from what I saw.

Claire Hopkinson

John from the animation team was fab and made the holiday great fun!. We enjoyed daily aqua aerobics, a scare / escape room (it was Halloween) and lots of activities through the day. The hotel was great for the price, plenty of subbed too. The food was great, the rooms were comfy, although could have done with a bit of a facelift.

Steph P

Fab views, we stayed in a superior one bedroom apartment. Place is like a maze! Not for people who have trouble walking or in wheelchairs as its mostly steps. Bar only has one person serving at a time so ques were long. Food was a shock, so wouldn't recommend all inclusive. Some rooms don't come with air-conditioning so check that out before u go. Our group had 4 rooms. Pool was spacious, kids pool was drained on day two. The private pool upstairs was nice and chill.

Andy Green

Lots to write about here. We booked this resort, all inclusive, at very short notice, and then read some of the awful reviews and therefore arrived with some trepidation. However, we had a wonderful holiday. The staff were all really helpful and caring, our apartment was cleaned EVERY day, the food was great and there was always something different to eat at every meal. Our only moan was that the aircon in our apartment (an extra) was pretty close to useless. We will definitely be going back

Ash Rated

Me and my partner stayed here for 10 nights and loved it here! We plan on returning next year! The room we stayed in didn't have air con but we survived and the bed was two singles out together but it wasn't too bad. The views from our balcony were amazing though! We had all inclusive food and drink and it was so worth it, the food was well cooked and freshly topped up regularly. The drinks were all self service, including the alcohol!

Abbey Smith

went on a seven day all inclusive holiday with my parents, little brother and partner in August 2024 and I was one of the best holidays we have ever been on. This hotel was absolutely amazing. Before going I saw some not so great reviews and my experience proved them review wrong. The buffet was always fully stocked with all foods during the meal times and there were many options to choose for especially for my partner who is a very picky eater. Between meals you have a snack bar which is also set up buffet style. The view from both pools and rooms was absolutely beautiful. The bar was all self service when all inclusive so no need to wait in long lines when wanting a drink. The rooms were very clean and comfortable and were cleaned regularly, unless asked otherwise. The staff were very respectful when you didn’t want them to go into the room and still offered clean towels and to take the bins out for you. Overall our experience as a family was absolutely amazing and we will definitely be returning.

Rasmus Jensen

Great view. Overall decent experience, however cleaning was nonexistent with dust bowls in every corner. Breakfast buffet is good but the dinner is embarrassing. We fortunately did not have all inclusive, would suck to eat that every night. Frozen pizza for 12 euros. The gym is nonexistent as well if you plan on doing any training. 1 fictional machine for strength training.

Daniel Readman

I went to this hotel with my family and it is one of the best places I have ever stayed it, the location is lovely and I love the way that the hotel is build as the views are lovely too. One of my favourite parts of the hotel are the balcony’s as they are massive and always gets sun. The entertainment is brilliant as they have stuff on for all ages which we all enjoyed. The food is good and it has wasn’t too busy. For us we managed to get a sun bed everyday which wasn’t a struggle, There is a lot of steps in this hotel but there is a lift for anyone who needs to use it, the lift can be busy but it wasn’t a problem for us. The Europa centre is only about a 5 minute walk from the hotel if you fancy going out for a meal which we did some nights and it was great as they have shops there aswell. Overall I would definitely go again and I would recommend this hotelto anyone considering going to Gran Canaria.

Mrs_Stead 00

We've stayed here for a week and I can honestly say we've had a lovely time. Rooms are clean and towels changed every day apart from 2 days which we were told about. Bed linen was charged mid week, which was nice as it was so hot! No air conditioning but we had 2 good ceiling fans and they are midway installing air con. Food was average but a good choice each day for breakfast and dinner. All staff are pleasant and friendly especially the waiters, who were constantly tidying and making sure we were ok. All in all a pleasing stay! 😁 We were informed before our holiday that they were having building work done but we didn't hear anything and it didn't affect our stay at all.

Jake Curtis-Smith

It's not the Ritz, but for what it is it's fantastic. Great location. The friendliest staff and the best views you could ask for from all the rooms. 100% recommended if you're looking for a nice place to stay with a good atmosphere.

james gorman

The hotel is in a very good place close to a shopping centre and pubs and clubs just a few minutes walk away. With a 24 hour pizza 🍕 place and some of the best senary the hotel has a heated pool there rooms are very good the food can be hit or miss but everyone is different the beach is about 2 kilometres away and it's all down hill or a taxi is €6.50 to the harbour well worth it 1st time here i will be back soon as I can

Rachel Perry

Booked all-inclusive for a week. It was clean and tidy. The staff were all great. The food was good, with a mix of kids basics and more adult meals. There were two pools, one a little quieter. It was close to two beaches. But walk down and get a taxi back because the hills are very steep.

Ellie Seddon

Always return to this hotel when visiting Gran Canaria. The views are absolutely stunning, and for the price, it's everything you need. We stay self-catering, so we can not comment on the food. They could just do with switching the music up around the pool, some days they would play the same song 6 times over and sometimes twice in a row 😂 other than that, lovely hotel with the best views of Puerto Rico!

Freya Manning

Really enjoyed staying here! We had a nice view of the sea and found that there was lots to do in the nearby area. Shopping centre is near by with food shops and bars. The room was good, nice and clean and they had a bottle of water in the fridge for us. Also had bodywashes and shampoo samples in the bathroom. Cleaners came by daily to check if we needed towels, toilet paper or the room cleaning. Everyone was really nice so enjoyed it. At the pool, everyone reserves loungers with towels even though you are asked not to. There are 2 pools so plenty of space for everyone. They have an on site supermarket with water, sweets bread, sandwich food, toiletries ect. The bar was ok however we ate out most nights as just found it better in the local bars. Staff were really nice especially the bar workers by the smaller pool.

Lucie Fuller

Located at top of puerto rico 5 min walk to Europa centre. Rooms are clean and well maintained. Reception staff not so friendly. Went self catering and only 5 min walk to supermarket. Pool kept clean and areas well maintained. Recommend amadores beach very clean and sea beautiful. Walk down and get s taxi back. Very steep walk down! Not for elderly

Erin Donaldson

We have just got home from a week here . The hotel is up at the top of a hill but the Europa centre is a two min walk . Also taxis down to the main town or beach will cost no more than 6 euro. We enjoyed the peace and quiet of being up away from the main town. Staff were approachable and friendly . The hotel room itself was basic with one bedroom and a pull out sofa bed for the kids . Our bed wasn’t all that comfortable but ok for a week. We really liked having two balconies as when the sun moved from one we got it on the other . Room was clean and although we were all inclusive it had kitchen area which was so handy. No WiFi or aircon in the rooms but we used mobile data and there was a fan provided ( room was only for sleeping! Holidays aren’t for spending in the room). They have two small pools which were fine as we liked being out and about . We were all inclusive and despite reading reviews about the food, my fussy daughter managed to eat a wide variety at meal times (we did eat elsewhere on certain nights but not lots. Wide range of drinks available also with wine, soft and coffee self service. Overall we had a lovely break and would come back ,

Katie Watson

Staff were lovely on arrival and even helped us with booking local tours. Rooms were cleaned every day. Pool area is a little small however we rarely used it anyways as went down to the beach instead. We were self catering which I’m so glad as there is many restaurants in walking distance and supermarkets. Great wee place for a few nights away. Cannot complain at all!

Melly B

Avoid this place! Save your money!! No wifi in the rooms and they forget to tell you about this so you have to spend your holiday without internet connection, also no daily room cleaning, no towel changing or anything. We paid for all inclusive, yet you can barely eat or have anything (they watch your every minute and check how much you eat). The staff is extremely rude, especially at the restaurant!! Even the housekeeper looks at you like you’re nothing. Not mentioning they barely serve enough food for everyone (and the hotel is packed), their cocktails are horrible, they give you some terrible mixture from a cocktail “machine” and call it a drink. If you want to drink something else, forget it since they don’t even understand the basic drink names (yet alone English words). We booked a 12 day holiday here and already in the first day we were thinking about leaving this place for good. Never again!

Saul Dita

It's not worth coming here, the pool is very small and the rooms are terrible, the cleanliness leaves much to be desired, the hot water doesn't work for more than 2 minutes, the entrance door doesn't lock, the internet doesn't work and not to mention the staff who don't it's a friendly (especially the lady at the reception). It doesn't even deserve 2 stars

Una Ognjenovic

We only stayed at this place for 6 hours as our flight got cancelled. The service was great and everything was explained so well. The location is a bit dodgy, I was awoken by screaming at 3am and lots of banging. The rooms do not have duvets, it’s a very thin material that is more like a bedsheet. The pools do look very nice, although we didn’t go in!

Don McKenzie

Been here for nearly 2 weeks the place is amazing. Very very clean rooms and pools are always really clean. Definitely come back sometime as for the so called dodgy men outside its a load of rubbish they are so friendly and helpful

chris gooden

Nice hotel with good quality rooms. The pool and sunbathing area is to a good standard. Cleaners are there every day and are always very friendly. Will definitely visit again ⭐️⭐️⭐️⭐️⭐️

Shirley Grant

Only complaint was key card gates to get in and out didn't work a couple off days so had to walk round to another hotel to get in and get through to our apartments.

Wayne Smith

Had the pool pretty much to ourselves, most days plenty of sun beds, loved the adult only. Great local facilities.

Vadym Palamarchuk

Overall it was good experience but when you pay for all inclusive package you are expected that all paid. In reality it's different because you need pay for beach towel separately, you need buy water to the room because bottle of water not provided by hotel. Also question to food quality. It's many food and good variety but what about if it really tasty? From my point no, it wasn't good. Usually meat and fish was dry and it tasted like a gum without taste. But you can chose something else it's true. From good point hotel staff was great, good hotel facilities and of course good location not far away from beaches. And hotel bar also good.

Angie MARTIN

We are on our final day of a two week holiday and would like to say what a lovely time we've had. The rooms are clean and adequate and the food on the whole is nice. The entertainment the second week we felt was better than the first but that personal choice. The staff are all friendly and accommodating. I would like to make a special mention for Colleen on the entertainment team . She if friendly , chatty and made us feel welcome throughout our stay. We would definitely recommend this hotel for anyone wanting a care free stay with everything you could need. Thanks guys we'll be back 😎

Thomas Howe

Absolutely brilliant all inclusive hotel. + Room tidying is incredible and the staff do a good job cleaning every day + Room air conditioning is good and keeps it cool. + Pool is clean and plenty of sun beds so no need to wake up early to reserve beds + Food is well cooked and for me was a nice variety and of high quality. If you want to or have to avoid ultra processed or junk foods you can easily avoid them here. The meat and vegetables choices are very good. + Staff are incredibly friendly and are very good at their jobs. This includes the entertainment, reception, bar, kitchen and waiting staff. - Our only drawback is the choice of entertainment was not the best. We thoroughly enjoyed the Diva Fever and Boney M performances but the other entertainment was not as good as we have had elsewhere. Otherwise we strongly recommend the hotel for its value, location and quality.

Rosie Panter

Had a very pleasant stay here with friends recently. Thought the hotel was great value for money: it had clean rooms with comfortable beds; there was a good range of options for meals in the all-inclusive buffet and the dishes were regularly replenished. As an anxious person in social situations, I very much liked the self-service soft drinks, wine and beer for all-inclusive guests too! My favourite thing about this hotel though was the daytime aqua and stretch classes run by fitness instructor Colleen. She is charismatic and really knows her stuff. No two classes are the same. The aqua was a proper workout (you can definitely feel you've done it afterwards!) and the stretch class leaves you feeling taller. Colleen pays close attention to your form and helps you improve, tailoring the classes to those in attendance. I wish I could do them every week!

Tracey Middleton

Couldn't fault this hotel. Friendly staff, great location for everything. Didn't have any problems getting a sunbed. Pool area was clean, had water coolers around the hotel with separate splash pool for children as well as an adult area beside the jacuzzi. We were bed and breakfast and we found plenty of choice and the surfaces & tables were kept clean and staff were always restocking food. Room was ample size for two adults, plenty of storage and wardrobe space, balcony was a good size with airer on and beds, and pillows were mega comfortable. Maid was in everyday cleaning and changed towels if needed. Didn't stay in hotel at night time so can't comment on the entertainment but what we did see was people seemed to be having fun when we walked past the outside area. We will be booking again for next year

Kaveh

The hotel has a peaceful vibe, more suited for elderly guests. The rooms are old but clean. The food is good. However, free drink options are limited. The location is excellent, near beautiful beaches, and the massage service is outstanding.

Matt Hew

I recently stayed at the hotel for 4 nights, and overall, I am satisfied with my stay. The hotel provides a pleasant atmosphere, and the staff were helpful and polite. The biggest highlight of my stay was the food – a huge variety of dishes that were not only diverse but also absolutely delicious. The breakfasts and dinners served at the hotel were particularly exceptional and of the highest quality. Unfortunately, there were a few small inconveniences that affected my comfort. The room lacked an iron, which was quite frustrating, especially for a longer stay. Additionally, the bathtub in the bathroom didn’t have a plug, which made it impossible to use properly. What surprised me the most was the lack of an adapter for British plugs. The hotel had adapters for American to British plugs, which were useless for the socket in the wall and are European.This basic amenity could easily be improved and would definitely enhance the overall comfort of the stay. In conclusion, despite a few details that need attention, the overall experience was positive, mainly due to the excellent food and the friendliness of the staff.

rachel

The rooms where good, the house keepers where super lovely and our rooms where super tidy. Great views from the balcony. 3 pools! The hotel is at fantastic location 10/20 minutes from the beach,entertainment ans restaurants too!. We did not enjoy the entertainment so we went out most of the time and could find more fun outside the hotel. Unfortunately there are cockroaches in the hotel bring your own spray as we they do not appreciate you calling reception about this matter ! All in all my family made the most of our time at the hotel and we really did enjoy ourselves

Jan Pištěk

Positive Aspects: The four-night stay offered great value. Our room had a fantastic ocean view and was comfortable and nice. Other positives included the hotel's location near a beautiful beach, the comprehensive all-inclusive program, and the friendly staff. Negative Aspects: One elevator out of service, other not working properly leading to significant wait times, especially during peak periods. The quality of the cocktails was poor; they were machine-mixed with syrups and undrinkable. Most significantly - and this is why we have to dicrease our rating of overall nice stay, on Friday, November 1st, we experienced food poisoning after dinner. We ate only food served at the hotel; the only food my girlfriend and I shared were tacos. The resulting vomiting and illness appeared in the night and lasted whole following day (our departure day). Despite explaining our situation at reception and our probable inability to leave on time (checkout 12) due to illness, the receptionist offered no assistance or empathy and simply insisted we check out by 12. She didn't ask for our room number (didn´t check if our leave on time is really needed due to other booking) or explore any alternative solutions.

ariana novi

Beverley park was a beautiful discover. I booked a sea view room and we had a room with a sea view but you need it to go to the corner to see it, so I complained at the reception and Lucretia was so nice she change our room. The food is nice, you can find everything, the cleannes is very high, they are very attentive and the animation's (activity workers) will make your stay more enjoyable and funny. I suggest this hotel and in a future we will come back.

Maria

It's my first time here and it was great. Staff throughout the hotel have been very helpful if needing anything. Rooms are clean and just what you need them for to sleep and relax all rooms have a balcony which is very handy. The restaurant is clean and the food is delicious most nights there's a different theme for food eg Mexican, Spanish. Entertainment on nightly dancers singer etc... We went all inclusive which id recommend. Plenty of gift shops, pharmacies and a supermarket. Would definitely recommend and do hope to come back here again.

R&T Stoves

Lovely hotel. So glad we came here for our holiday. Free access to the water park. Shame we had to pay for the drinks / food. Only all inclusive if we was in the sister hotel. 🙄 But apart from that. Food was good. Drinks good. Nice and clean. Entertainment outside at night. Lots to do for the kids. Defo only stay for 1 week. All round 5 stars from me.

Alan Corrigan

We stayed recently,excellent value for money.Rooms cleaned daily, staff all very friendly,easy to get beds by the pool.Food is like every all inclusive hotel so no complaints.Location is great.Bus service near by if you want to visit other spots.Beach is a 2 min walk from hotel.Supermarket 50 meters from hotel.Aqua Park is included,only downside water is very salty in park. All in all a great hotel for a family.Kids club was great for our 5 year old.Night time entertainment was very good.

Nitin Rohitgi

Location is absolutely perfect and beach is just 2min away. You will have the access in water park. Pool is quite small as they have lots of rooms. They don’t have the parking so you have to pay 10 per day to park in waterpark parking which is at the basement of the property. Worst part is food they have very less option in all 3 meals and they hardly change the menu. You have to eat almost same stuff every day. In drinks option you will just get wines and one bear. They have 2-3 bars where you drink other alcohol but those look very diluted. Also deserts are absolutely same on all meals. Rooms are very basic no water no kettles no proper toiletry. They only have twine bed and they are very uncomfortable. Mattress is very bad and old. Good for kids but don’t expect too much. Also they just have only 2 small lifts and it’s ready hard if you take sea view room.

Terry Allen

Lovely place beautiful views Lovely water park. Just a shame the all inclusive finished at 11 o'clock. But you can always go to the beach bars which are good fun & quite cheap. We had fun .

Andy Brown

Been to this hotel twice now with my grandson July 2023 and just now December 2024. Absolute great effort made by all the entertainment staff full of enthusiasm and energy. Great family holiday and for a great experience I do recommend getting involved in the games and entertainment it’s great fun and laughter. They do cater for the quieter seen in the adults only part of the hotel. But hey who wants to be an adult when on holiday 🤣 The rooms are spacious and kept clean everyday, the buffet style dinning is your standard stuff! Not great but not bad either!

Gareth James

The weather wasn’t great, so no one wanted to stay outside. But there was no room inside, which was really disappointing. So, we had to have early nights. The rooms were the best part - they were 4-star. The pace was a good 3-star, not 4. The worst part was the drinks. The cocktails were out of a machine, and the food was boring and cold. I wouldn’t recommend this hotel. It’s a 3 star hotel at best

Chris C

The rooms exceeded our expectations (large and comfortable) and the stay was good value for money. It was good for children as there are two parks, a kids pool and water park. There was only one main bar, often with long queues. The food was generally good although cold - luckily we found a microwave! The in-between meals snacks were disappointing. We enjoyed the free shuttle to the town. The weather in November was perfect.

Aliona Bakaieva

Nice place with a relaxing atmosphere. The beach is just a 10-15 minute walk away, which is convenient. However, there are no umbrellas by the pool, which can be a bit inconvenient on hot days. They offer late check-out, but note that it costs an extra 10 euros per hour. Overall, a good stay with a few small areas for improvement

Danielle Grufferty

First off don’t listen to the bad reviews. This place is amazing. The rooms are bright we had a lovely view of the ocean line and the palms trees leading to the pool. We were all inclusive and i would say it’s worth regarding the drinks bar but personally the food was not it. It was mediocre and repetitive. But there it’s a self serve food bar and that it quiet nice. The staff were amazing and super helpful. The best part of our holiday had to be the animation team they put on shows every night and hosted the kids club they also were in in the morning doing activities for kids and adults they are absolutely brilliant so welcoming and warming always having the craic. Location is very secluded but taxi are always available and cheap. Would recommend solely on the animation team themselves!

Daniele Tumino

We have had a all inclusive holiday here, and it was perfect. Starting from receiving a lovely welcome form reception staff, they were all kind and accommodating. The room were good size, clean and with comfy beds. The cleaning staff are amazing, every day they would clean the bathroom and the room, an extremely good job by the cleaners. I hope that after this review the Managers are going to give a bonus to these ladies because they do a very good work keeping the clients rooms clean and maintain a good hygiene though the building, even the toilets around the pool and bar were clean all day. Pool! well, the pictures speak for themselves. It is sunny most of the day so find a place in the shade is not easy, but if you ask there are umbrellas for shade and even if busy is relaxing. Food, I'm a fanatic of good food and I was very satisfied about the buffet, every day there were something different to try, meat and fish were tasty. I would definitely recommend a all inclusive. Money well spent.

Jake Curtis-Smith

Great hotel with a perfect location for a beach holiday. Food and drinks are outstanding and absolutely the best all inclusive offering. A great snack bar in reception is open all day with snacks available poolside also. The poolside is lovely and very relaxing but ends up shaded. Staff are friendly and very attentive especially in the restaurants.

Charlotte Scarrow

We spend 5 days here in September 24. The hotel was mid range for what we've stayed at. The rooms were lovely, and it was nice that everything in the hotel was located quite close. The food was standard all inclusive, nothing impressive. I didn't think much of the inclusive cocktails, they were straight out a machine and not great. You can upgrade for €14 a day, and you can get fresh made cocktails - which is worth it if you want a treat a few days. The pool areas were lovely. A larger main pool, a smaller relax pool, a cool jacuzzi section and a small kids shallow pool. Activity wise, we felt the place was lacking. Very little on in the evenings, and not much to do - you're better off going for a walk in the evenings and discovering the area.

daniel peacey

We'd booked a relatively cheap week away and decided to stay here as it was about 30% cheaper than other hotels. Because of that we came away with fairly low expectations but we're thankfully really impressed by the hotel and the staff. Fantastic, attentive and friendly service from the staff. Good facilities and rooms. The entertainment was quite loud on some nights, even in our room (we were right next to it), thankfully the staff were quite strict with sound and it was usually finished by 11pm. There were a few small concerns that ultimately one could have likely complained about and be moved rooms I'm sure but it wasn't enough of an issue to bother us for a few nights. The hallways to rooms felt a little tired, but the rooms and main sections of the hotel were in good condition and very comfortable. Food was the sort of thing you'd expect at an all inclusive hotel, but lots of options and reasonable quality. My wife, fussy 6 year old and I had no issues finding something for us at each meal. As with anywhere sunbeds were all reserved by about 6am and then went unused for most the morning. On a few occasions we did see staff members putting out notices and removing towels but it would have been nice to have seen a little more of this The only negative is that the 3 pools were 0.5m, 1.2m and 1.4m deep in the shallowest sections respectively which unfortunately meant only the shallowest pool was suitable for our daughter without aid (she is not a confident swimmer), it's nothing major and we still had a great time using the facilities and exploring the nearby beach.

Cassie Rosa

Our stay at Abora Continental by Lopesan exceeded all expectations. The location is ideal—close to beach yet wonderfully peaceful. Our room was spacious, impeccably clean, and offered stunning views. The bed was incredibly comfortable. The service was outstanding; every staff member was friendly and went out of their way to make our stay memorable. The on-site dining was excellent, especially the breakfast, which offered a variety of delicious options. The hotel’s were top-notch. Overall, Abora Continental by Lopesan is perfect for relaxed holidays. We had a wonderful sea view from our room 612. We can’t wait to return!

Daniel Bordon Sansiviero

We were unfortunately assigned a room that should not be offered to customers. The room had significant issues: there was noticeable humidity, a rusty bathtub, and a door handle that was nearly falling off. While the reception staff were helpful and willing to assist, offering to move us to another room, the hotel was fully booked, so staying in that room for one night was unavoidable. They did not offer to move us to another hotel. Additionally, we had to waste our free time returning to the hotel to move our luggage. The room we were eventually moved to was in acceptable condition, but this experience was disappointing. It’s concerning that rooms in such poor condition are still made available to guests. I advise future customers to check their rooms carefully upon arrival and to complain if necessary. It’s a shame that these issues tarnish what could have been a better stay. I would not recommend booking here and giving money to thieves.

Kotik Van Gogh

If you want to have sleepless night: welcome to this hotel. Restaurant plays music till 2 in the morning! All street can hear it. All hotel can’t sleep. All street awake! Reception do not answer the phone.

Janis Developer

- cockroaches 🪳in the room (video attached). - dirty worn-out furniture. (photo attached) - I asked another family - their room was also "terrible". So there was no point in changing. - bad view from the windows. - in the pre-paid dinner no tea, no coffee, even just “water NOT included". (I know, it’s hard to believe this! I re-asked several times two staff personnel and video recorded their “Not included” 😅) - because the island has desalinated ocean water, even brushing your teeth had an unpleasant aftertaste (well, its on the whole island, in every hotel) - tap water is only good to flush the toilet and shower. Cannot use it even boiled for tea or coffee. You need to buy bottled water. (I was warned about it only already on the island.) - I paid for a week, but escaped to the continent after 1 night. - expensive urgent return tickets. I don't recommend flying to the island at all - dry volcanic desert land, terrible water, so-so houses, and bad service ( typical for Spain ) Don’t get trapped.

Max G

If you ask for a renovated and (somewhat) quiet room it’s really not as bad as reviews make it. Only quite noisy from the outside neighbors sometimes (so bring headphones to sleep) and I feel the room could have been cleaned better. But definitely worth for what you’re paying.

Sabina Koszalka

You get what you pay for. My partner and I have recently stayed at this hotel for 2weeks. We had specifically upgraded to a superior room to have one of the renovated rooms. On entry we found a few things that weren’t cleaned properly but we moved passed it as that’s expected from a 3star hotel. For the first 4days of our stay there was no sign of room service and we started to get really irritated because our bin was over flowing along with other bits and bobs that needed to be taken care off. On the 5th day we finally had a lovely lady come and sorted us out everyday until the end of our stay.I never caught her name but she was the one that made our stay better. Half way through cooking our dinner the electricity went,we waited about 15mins for someone to come and have a look at what the problem was.In the end it was just the stove but I’d be happy to have known that before entering the room as it’s not good to mess with hungry people. The hallways were a little scary if you were walking through during the night. Sometimes they didn’t turn on and sometimes they did. Close to the main attractions. Moving passed all the obstacles we would come back as the area is quiet and allows you to relax.

Christina Gaffney

Lovely hotel , friendly staff, great pool area. There is no air conditioning which we had to buy our own fan. Fantastic view from balcony. There was no hairdryer . Overall i still loved it here

Polly Wyer

Very spacious apartments A bit dated but very clean Lovely big balconies with sunbeds and tables Very near to the Europa cente for bars and shops All most at the top of the hill do not near beach if thats what you want.

Ricky Nicol

Really handy for the euro centre, it's just over the road with plenty of pubs and restaurants

Kevin Gildert

Poor TV in the room, the only hotel I've used where you have to pay for the WiFi and terrible connection

Courtney T

just returned from a week in the apartments, there is a local shopping center full of bars & restaurants and a few shops opposite. however it is a far walk to the beach & the main location, you can get a taxi which costs around 4 euros. everyone reserves the sun beds by the pool area & no one is to be seen in the pool, spoke to the life guard about this & i was advised to speak to the reception however this is his job. he is in charge of the pool area & doesn't care at all. the rooms are standard, beds were horrendous, i paid extra to have a pool view however all the rooms are pool views with a balcony. the option was to go all inclusive however they never even had a bar. my apartment door was left open all morning & afternoon by the maids as they never shut it properly. would not be returning

Marie Zámečníková

As at home, you are having your ups and downs but what stays is always caring staff! Ups: - I really like how they genuinely care and all is smoother with WhatsApp support - Welcome home sign! - filtered water at the room and equipped kitchen - every three days cleaning service with towel exchange - best sunsets! - they provided fitness equipment at my terras due to medical needs - hotel provide a shuttle to neighbouring cities for shopping Downs: - my room was located in front of the main street which led to a lot of noise! I would specify this before coming next time to be located in calmer appartment - they are in refurbishment but didn't provide of what exactly. I booked this place due to fitness after injury and they were refurbishing that exact segment during my visit. I recommend to write them prior hand in case you are coming for a specific reason, they are really responsive! - it has a view in sea but the accommodation is located 15 min by walk which was not ideal for my between meetings breaks :) - there is no proper supermarket by walking distance I would put 5* as everything was balanced at the end but the location of my apartment at the main street was quite disturbing my stay! Thank you to all staff for your kind service and see you again!

Jenny Horton

Just finishing a two weeks stay. My husband and I have had an amazing time. Staff are so nice and friendly and nothing is too much trouble. Yes it is uphill but taken slowly it is not so bad. Liked the free bus to take you to and from Puerto Rico and Port Mogan. Always on time. Food really nice Whole hotel spotlessly clean

Alison Ayres

Great staff, very friendly. Clean and basic apartments and very comfortable beds. A very useful curtesy bus to take you to the nearest towns and ports. Its is up on a big hill, but taxi back up is very cheap if you do not want to walk it. A great water park at the bottom of the hill, walking distance.

Donald McIntyre

Always a enjoyable stay here, staff are fantastic, so friendly and helpful, never overly busy so no need to get up early to get a sun lounger, good restaurant and bar, food was top class , I will definitely be back

Ewan Small

Great resort, walk-in shower, big balcony with table, chairs, sun loungers. Inside you've got a small kitchen, comfy sofa and TV. Bed is king-size with a comfy memory foam topper. The English TV channels are limited though on the TV, sky news/ BBC news/cnbc. The pool is salt water and very clean and there is a bar, restaurant and small shop on site. Parking is available if you've hired a car, but book that in advance because the alternative is a VERY long walk down the hill.

Viesturs Kundzins

➕Location of the hotel is very good. Close to everything (shop, beach, restaurant). Room with a sea view is great. In general room has everything you would need and is specious. Staff was polite and pleasant. At low season (December) it was easy to park the car right next to hotel or maybe 100-200 meters from it. ➖Many things feel really dated and is really asking for renovation. I mean it is not broken, but you feel many surfaces or items have been used past its prime.

Aaron Michael

Positive: -Nice, clean pool area -more than enough sun beds -very polite personnel -very close to a couple of bars and restaurants Negative: -tapwater was smelling intensely moldy/stinky, like you'd image a public bathroom to smell -the breakfast was (with very little exceptions) always the same. We stayed for a week, so it was endurable, but imagine staying for longer... It was always English breakfast and standards like bread and jam etc. The exceptions were the sausages (switched between two kinds every day) and fried vegetables (switched between fried mushrooms and paprika). -the elevator to the beach was broken the whole week, which was a downer cause it was one of the reasons we chose that hotel.

Thijs Borho

I have stayed there once. The Cleaning Staff was nice, the Room after they cleaned was really great. At the Beach the Waves can get pretty high but that is rare. The Breakfast was good because you could get bacon, salad, smoothy or other juices. At the Dinner we had to pay for the Drinks but that is totally normal in Halfpension. Overall it is a nice Hotel and if you want you can even go in the Spar wich is 5 minutes with foot, there are even some Restaurants wich are nice.

CHRIS J

**Had to drop a star since last visit. Room had no sink to clean dishes, had to wash in the bathroom sink. Asked for a slightly later checkout wasn't entertained at all despite the hotel seeming only half full, was willing to pay extra charge however as I said was dismissed, slightly disappointing. Hidden gem. Great location, views, pool and staff. Lift straight to the beach. Rooms cleaned daily. Bus stop on the door step. Nice little gym that's well maintained.

David T

Have stayed at this hotel four times now. Special thanks to the pool bar staff, the two Carolina's, Romello (Romario), and the other staff that create a friendly, welcoming atmosphere with great service. Especially good with the children, this is a great team! Many thanks for your hard work and friendliness throughout all our stays. Hasta la proxima!

shauna mcgrath

Good hotel. Superior apartment was well equipped and had a lovely balcony. Pools were great although the lift to the splash park was out of service for the 2 weeks we were there which was difficult as the pool there was the only one shallow enough for the baby so we had to leave the buggy upstairs and walk down steps carrying him. Otherwise, no issues getting sun loungers. Kids club was just ok, my 4 year old went but didn't seem to be engaged in any games, it's more of a childcare service I would say. He enjoyed it in small doses nonetheless. Housekeeping was good although for our room the time they came each day was 2pm which didn't work for us as it was in the middle of the kids nap time (it was too hot to be outside). Overall a decent place to stay, location was great and facilities were good for the price. Would certainly return.

Guido Thompson

We always stay here when in this resort. Apartments are spacious and clean. Staff are friendly and helpful. There is a supermarket within easy walking distance along with some bars and restaurants. Harbour and further restaurants are a 10-15 minute walk away, as is the bus station.

Shay Maginelle

We just came back from a wonderful family (kids 11&8) holiday here, we spent a week in this place, we can't fault it. Yes the place is huge and it takes a few mistakes on the lifts to get your bearings but it's not that bad, we saw a few dead cockroaches but non in our room, it seems like they are putting a lot of effort in pest controling. Coming in August, the room options were with air conditioning or without, we chose a 1 bedroom superior(642), which is air-conditioned and has a ceiling fan as well, great choice, if someone chooses to save a bit of money and then complain about the heat, it's their problem, the room was very clean, the size of the room is very good, the bathroom is very big, the beds are very comfortable, the terrace is very big and has sunbeds, table and chairs and an outdoor shower. We saw a few complaints about the food quality, both me and my wife are in the hospitality industry, we were very impressed with the quality, variety, every single dinner was different, in the morning it was mostly the same but again, the variety of cheeses, cold meat etc is more than enough. The restaurant staff are great, the cooks are great, we enjoyed every meal and always made feel welcomed. A tip, if you plan to leave before breakfast you can ask a day in advance and they will prepare breakfast to go. The area itself is very nice for an evening walk, the supermarket opposite the hotel is reasonable, the restaurants opposite provide nice evening music on your terrace 😀 but weren't very appealing. Overall the kids enjoyed the room, the pool, the food, the entertainment and just didn't want to go back. We didn't go to the quiet pool because if you have two large pools and a small splash park for the kids, why would you go to the quiet pool and tell your kids to be quiet and ruin the atmosphere for others, ridiculous to complain about it. We already planning to go back at one point and enjoy again, thanks to all the team for a wonderful holiday.

Stuart Fagg

Generally nice apartments with kitchenette and balcony. Many come without air con, and we made the mistake of not booking a room with it. Even in September temperatures are 27/28 in daytime and 21/23 at night. We asked to change to an a/c room which accommodated without fuss. It cost a little more but we really like the new room. Also has bigger balcony and better views.

Chris Angielski

Lovely hotel / complex, deserving more than it's three stars. It's situated away from the hustle and bustle of places like Maspalomas but close enough to visit. Next door to some nice shops / restaurants and beach. The rooms are good but expect the liveliness of a family orientated place. The staff were brilliant, being professional and friendly. We had a great time Chris, Jen and Rose.

Betty McKenna

My husband and I have just had a lovely holiday in Gran Canaria staying at the Dona Luisa Hotel. The staff at this hotel are totally amazing - particularly Irene and Angie. Two very smart, pleasant, professional young ladies who were at reception. Their knowledge of places of interest in Gran Canaria was excellent and nothing was ever too much trouble for them. The hotel may only have 3 stars but the quality of their staff is definitely 5 star . I miss coming downstairs in the morning to their smiling faces!! Gracias ladies!!

Anne Young

Good hotel. Well run. Reasonably priced. Very close to beach and local places to eat and drink. Staff very helpful and friendly. Clean and well run place.

Anas

We had a great stay. Top service, super clean, breakfast is really worth it. The hotel is also well located, just a few steps from the beach restaurants and supermarkets everywhere

Natalia Neustroeva

Very good hotel! Great location, off the side of the promenade, about 3 min walk. You won't get a great view from the room but you can walk to the sea in no time. The room itself was great and had a kettle and a cool light up ceiling over the bed. All the rooms have a name, which I thought was nice. The staff were really excellent! Very friendly, welcoming and accommodating, they really contributed to the good experience. Breakfast is quite basic in variety but has everything you'd need (eggs, meats, cereal, fruit, pastries etc) and I really enjoyed it.

Alistair MacDonald

Excellent location, close to beach, many restaurants, bars, shops within walking distance, taxi rank outside hotel. Room great with plenty of storage space. Breakfast choice was good, cooked breakfast, continental, cereal, fruit etc. Nice rooftop terrace for sunbathing. No complaints.

Martyn Kerswell

This is a great hotel. It is clean, fantastic pool, nice food and above all lovely staff. The staff make the place from reception to hospitality to the cleaning staff. Rooms are very comfortable and cleaned daily to a high standard. The hotel is in a great location for trips out on the frequent bus service which picks you up and drops you off within a 1 minute walk away. The hotel is also very safe and secure. Whether you are a family, solo traveller, couple, of any age, the hotel welcomes you. I went for the first time last year and did not hesitate to choose this venue again.

Daniel

Hotel ideally located in the center of the town. From the hotel you can get straight to the dunes and then to the ocean as well as directly to the beach by the ocean. Hotel service is perfect. Clean rooms. Cleaning, changing towels every day except Sundays. All kitchen accessories are provided. Each room has a view of the pool. Nice pool with comfortable sun loungers. Good breakfasts. I recommend.

Christiaan Venter

Exceptional staff. Clean and comfortable- room was cleaned daily, amazing friendly staff. Lady in the bar is a delight and made you smile. Breakfast choice was ok. Be up early for sun loungers- they go fast. No kids around so it was super peaceful and relaxing. Location is great. Had a late flight and checkout was 12. They offered a courtesy room free of charge where you can shower and change (but you only get 1/2hour).

Dawn Linnie

From the minute we arrived we was met with a friendly welcome. We had pre requested a room, this had been accommodated. All the staff are lovely, friendly, and nothing is too much trouble. Special shout out to Rosi in the pool bar for all her help when I picked up a holiday cold, and she helped my husband to find some paracetamol for me.Nothing was ever too much trouble to ensure guests have the best experience. The rooms have been recently renovated and have everything you need, with daily cleaning service. The pool area is always nice and friendly, great atmosphere. The food is always fresh, tasty and good portions at a fair price. Location is perfect right on the corner of Yumbo centre and just a few minutes walk to the beach, with a bus stop just outside to other resorts. I can't say a bad word about this hotel, for me it is perfect, I wouldn't want to stay anywhere else. We have already booked to stay again next year.

Barry Milne

This hotel was fantastic. The rooms were spacious and immaculate. The team that worked here were incredibly friendly and helpful. The location was brilliant - not far from the beach, supermarket closed by, and the balcony caught the afternoon sun if you didn't feel like chilling out by the pool. Will definitely be booking again when I go back!

laurent G

Mainly Spanish tourists here, in a touristic area of Maspalomas. The flat has 2 floors, and 2 bedrooms. We'll equipped, very clean. Nice resort. Restaurant is good too. Everyday différent buffet. Personnel very nice. Swimming pool is super clean, warm water. Enought far by feet to beach, or center. A city bus service works. To rent a car, you can do it at hotel, or in ORLANDO agency at playa del Ingles, about 1,5km from hotel. Not always easy to find a place to park the car.

Ásdís Eva Árnadóttir

Hotel very clean, food was delicious and best of it all was the service from the kind people working there. Everyone was super nice!! Special thanks to Sara and Desiree (if I remember the names correctly) for such great recommendations. The staff there was the best part of it all. Somebody give them a raise please cause they deserve it. If I owned a hotel, this is the kind of staff I would want to keep close at all times! Thanks again for a great experience!

Katboga

Gonna start with the positive was a solo traveler and as a woman on my own the staff made me feel very comfortable and we're just lovely particularly Jose who was a gem ! And a lady at reception and behind the bar just want to thank them so much for making my stay so good ! The food was ok apart from one night not getting any as they shut before the alloted time I was given glad I wasn't really hungry that night or I would have been quite angry really apartment was just fine apart from a weird lock on the first day I had trouble opening but after been shown the nak of doing it I was just fine The beach was about twenty five minutes walk away so because it was so hot had to get taxi but tried three different ones which was good hardly any good shops though just tourist ones most malls like ghost towns overall liked gran canaria people so friendly so very happy with my holiday there x

Elizabeth Rzigui

Stayed for ten days I am solo traveler..,.. bathroom was full of ants, beds don't get changed only after five days don't even think mine got changed as i put a mark on the duvet cover and it was still there when I left, food not alot of variety I went half board would I stay again no!

Pete r

nice hotel for a few days of rest, professional service especially one lady behind the bar. mega positive approach and always smiling. I recommend👍👍

paul moisi

The only good think about this place is that the kitchen/bar staff are very friendly and the food is always good. Reception lady was really rude with me and my friends, another Reception guy looks like is tired of talking and welcoming new guests. Maybe they need a holyday too. First time in my life when a Reception lady was swearing at us , for no reason. We just try to ask how a few rules work like. Shame shame shame

Jg Roofing

Brilliant for the price don't listen to all the bad reviews seriously. My girlfriend and 2 young children are on our last day here The hotel was under a huge renovation. Food is good with plenty of times to eat Staff are friendly and drinks are not watered down. great hotel definitely living up to its new 4* credentials

Martin Hallsworth

The place is a 2-star hotel, The staff are present and helpful. The food in the restraunt is a good, not gourmet but acceptable. It is self-service, but the dishes do not have notes stating what they are, so it's a try it and see experience. The building and grouds are old and show signs of the need of a little more maintenance. But the general condition is good.

Octavia Trestian

Absolutely fantastic hotel , fabulous rooms,swimming pool, excellent food . The rooms have everything you need to make your stay a fabulous one. Very close to all the shops and fun places . The beach is walking distance and full of fun activities. The staff is absolutely fantastic and very professional, always there to help you with all the requests you have , Tom and Rebecca are great and go above and beyond to meet your needs, they make your stay even more memorable. We will definitely be back. Gracias por todo y hasta pronto. ❤🥰🇪🇦🏝

Adelly B

AVOID AT ALL COSTS !! WORST PLACE TO STAY AND AN ABSOLUTE RIP OFF ! To keep it short .. arrived to a rude receptionist Rebecca after a delayed flight , no food or drinks available .. hot and bothered .. NO AIRCON IN THE ROOMS !! Had to RENT 2 fans for the week ! €15 per fan NO FREE WI-FI - again you have to RENT ! €6 per day per device .. No inclusive towels .. you have to RENT ! €1.50 per towel per day ! NO ENTERTAINMENT ! Apart from a very loud karaoke bar opposite which stays open until 4am ! NO life guards ! All staff except restaurant staff are rude and clearly don’t care about the place! The only ‘all inclusive thing was the food so defeats the object of all inclusive! Everytime you speak to reception staff they are rude and dismissive ! Special treatment for Spanish guests! Residents still live there !! Dogs and cats everywhere, wasn’t supposed to be a hotel until 10 years ago as we were told by a local ! Nothing to do unless paying for excursions .. one pool closed lots of refurbs going on ! Overall waste of money WILL NEVER BE GOING BACK !! Save your money and book elsewhere ! Check the reviews they all say the same !

Antonia Harmer

3 star apartments. The swim up room was clean but looked out onto a concrete wall. There are cockroaches, watch out! Food was good and receptionists very pleasant and efficient. A steep walk down to the beach & town; they lay on a coach I think 3 times daily- or we had a car which was great. Free parking out the front. Evenings are loud and focused around bingo, footy on TV and karaoke, we escaped into town to a nice beach club and watched the sunset- infinitely preferable but of course no all inclusive drink! It was worth it. But to each, his own.

Charlotte Bridgens

After reading a mix of reviews and it being the first time travelling with 3 young children, to say I was nervous was an understatement. We didn't encounter any issues at all during our stay. We had a 2 bedroom swim up room, with garden view (number 46), the apartment was lovely, had everything we needed, nice and modern, the only thing we slightly missed was air con (it was available to rent but we decided against it), there were fans in each of the room so we kept them on and kept it just about cool enough for us. Amazing staff at the hotel, everyone friendly, especially Prasanna, he was absolutely amazing with the children, finding things for them to do and involving them. Maids were fantastic and cleaned most days. Food was great, it was samey at times but lots of choice and we never had anything that didn't taste good. The waiters/waitresses were brilliant with cleaning up finished plates and drinks. Self serving drinks (beer and soft drinks) was brilliant. Slush puppy also a great bonus. Although there was only 3 cocktails on all inclusive (2 alcoholic, 1 mocktail) they were all very good. Never had a problem with seating. We only used the main pool once during our stay due to having the swim up pool, no issues to getting sun beds. We enjoyed a few evenings entertainment however it was very late for the children (started at half 9) so we couldn't do every night. The only thing missing was there wasn't loads of entertainment for children, however there wasn't many children there so could possibly be why. The location is absolutely stunning, very scenic, however being surrounded by hills/mountains made it difficult for travel with the 3 young children, this didn't matter too much though as we had the swim up rooms where we spent most of our time. Having a shop onsite was ideal. The swim up pool has got to be one of the best things about the stay. We spent most of our time in the pool or around it. The pool was cold, but once you had got in it didn't feel too bad. The terraces were quite shaded which was ideal for us with the children, the other side of the pool was a terrace in the sun with more sunbeds and umbrellas. We really did have the best time and would love to return.

Elisey Kuziakin Media (Илисиев Уголок)

Sharing my experience after almost a week in a all inclusive room with my family. Everything in this hotel could be better, but still not too bad for the price. Of course we knew that it wouldn't be a perfect experience so we've got what we paid for, be ready for some cons and pros. - Food has a huge variety with something different everyday, but not all food is cooked well to be tasty. Also bar is a bit limited for all included guests. - Apartments are fine for a budget stay, but nothing more. Specially is a bad idea to rent only two rooms for more persons. There even was a toaster in the kitchen, but the room fuses were blown everytime we turn it on. - Cleaning was a bit weird. It was said to be cleaned once in a three days, but has actually been done quite chaotically without amy shedule. Also in a whole week they didn't change any bed sheets at all. - Be ready for some insects as well like ants and several cockroaches (outside the room). Still theys amount is quite small to be a problem. - Service was 50/50. Maybe after living in Finland I expected too much, but it wasn't always friendly and sometimes even rude. Still some staff was really nice (special credits to a girl named Carla for her service). - It is nice when apartments are so close to the pool, but the real problem is how noisy it is in the room. Folk is always partying with music at least until 23:00 with some activities during the day as well. - And the last one but not least is the aesthetical part of the stay. Exterior of the hotel looks really nice with awesome views from the hill. Hotel also provides a free bus to the beach, but the half an hour walk to it is also nice. P.S. have seen three cats and even petted one

niallg96

We had a swim up room which was lovely and relaxing away from the main pool. There is no aircon but was cool enough not to hire. The location itself is well kept and scenic. Limited all inclusive cocktails. Food is average and often repetitive. Staff work very hard and should be commended. Were often inconsistent in drinks we had to pay for

phillip skelding

Well I read the reviews on er n thought ho no after I booked holiday. How wrong I was , this place is fantastic, all the staff are fantastic the entertainment management Becky is brilliant at her job first class. The food is amazing the rooms brilliant. This is not a 3 star no way much much more then that. Wish I'd booked for 2 weeks now . Great hotel Great owner great service

Makare Sorby

Great location but quite an old building with dark hallways which was a bit eerie. The room itself was big and comfortable. Not modern but it was clean. The walls are quite thin. I didn’t spend much time there because I was pretty much out all day. Inclusive breakfast was basic but was okay.

N Ahmad (Nomi)

Stayed here for a couple of nights for a very short city break holiday. The service by all the staff members is great. However not the same can be said about the rooms - they need major refurbishment for all aspects of the room including the toilets. It all feels very outdated in 2024. The location is okay and good for those staying in the local area as there are supermarkets, beaches and places to eat and shop within walking distances. The hotel can be very cheap if you happen to get lucky however, be warned that it is very dated and needs work doing.

Atie Horvat

We stayed for a week the rooms were clean, beds comfortable but they were renovating the roof and the walls are thin as paper could hear everything so we couldn't get much sleep as we were hoping for. In the bar the prices are very good and Kevin was just amazing and friendly and the rest of the personals are kind and helpful! Planning to come back hoping than won't be amy renovation

Peter Hewitt

This is a 3-star hotel as stated. Breakfast is not for me as very english. But a good amount and all fresh . Very friendly team. From reception. Maids. Bar staff. It is lovely sitting on the roof bar area in the evening . The hotel is clean tidy and very near the beach . And a plus near the bulabula bar . I would book again . Thankyou

Caroline Wills

Great value hotel. 3 min walk to beach - 15 to the best area for sunbathing. 20m walk to excellent shopping centre or surfing area. Great food available at restaurants/cafes nearby. The staff are so helpful - a real asset to the hotel. It's a shame rooms do not have balconies or fridge but they are basic and comfortable. The hotel has an excellent roof terrace (found space to do yoga in the sun every morning) with a delightful heated pool, small gym we used everyday, sauna and bar. All this and breakfast buffet included. Superb value for money.

jessica carrabeo bayon

They should get 4 stars hotel because the service is outstanding. Very nice and always available for anything, nice and kind with the guests. They give you great recommendations and if you need parking they have agreement with a parking lot near by, we saved €80 in parking as day rate was €15 and thanks to the hotel's agreement it ended up being €10 per day. Other amenities given as per request such as kettle, iron and more.

Steven N.

The best rooftop in town! Best staff with the best service! Good drinks! Best view! What more do you need? Thank you for the experience!

A. Ruga

The hotel is extremely well located at the far end of the beach, away from the less pleasant touristy parts of the strip. The rooftop bar had amazing views with great music, snacks and drinks, highly recommend watching the sunset here. The room was very clean, modern and very spacious. The welcome note on the TV was a lovely touch. The guy at the reception was super nice, he even called the restaurant to make a reservation for me. The whole experience was refreshing especially because I had a terrible stay in another hotel nearby and decided to move to aloe canteras last minute. It would have been the perfect stay but the AC stopped working at night and started blowing warm air, there is no phone in the room and calling reception through the app didn't work. There is no soundproofing and you can hear everything, the cleaning staff was super loud especially. It's impossible to sleep in. Overall I'd still recommend this hotel as it is very good value for your money and if I come back to Gran Canaria, I'd probably stay here again!

Meri

The hotel was clean and everything was new. We loved the little rooftop bar and enjoyed our breakfast there once. Internet was 10/10 & so was the smart TV. :) I would've loved if the hotel offered room service (the restaurant closes early on Sunday which is not convenient) and if there was a small gym. :) Would've preferred one big bed, instead of two single ones presented as one. Also, on our last day I noticed the blanket covers were torn in several places. Service was ok, although I am not extremely satisfied with the car rental company Tirma. We were not told that we are being charged for them to bring the car to our hotel. We had no issues picking it up ourselves to be honest. They have a good deal with a nearby parking lot and more affordable prices than regular customers. What really bugged me is that the signs at breakfast (explanation of the food) were all mismatched. Quite confusing. There is a supermarket, a pharmacy, some bars etc nearby. And the beach is right there, although we used to drive to the other side of the island for our beach activities, it's convenient for others.

s k

I booked an interior room as it was the last one available. In reviews and on the website it says it has a window that opens onto the light well. I think this under sells the room. My expectations were low. If you are on floor 3 to 7 (we stayed in 602) the ‘light well’ is actually a 3 sided u shape of the building and not fully enclosed so you actually get a fair amount of light and actually a sneaky glimpse of the port area and sea in the distance. So do not be out off by the interior label it has. It is very good value for money hence the 5 stars.

Jeff Cahalane

My wife and i stayed at the apartments from July 4th to 14th. We were in room 175. The apartments themselves are ideally situated around the picturesque harbour. They should be a gem of a holiday property, but unfortunately, they are very tired and dated. Each block had rooftop sunbathing area's. However, the sun beds are very worn and dated, and there aren't any umbrellas to shade from the sun. Tranquil from the bust pool, but not practical due to there being no shaded areas. The beds were very comfortable, and the air-conditioning was the best we've had anywhere. The rooms could do with some coat hooks, though, to hang beach towels or wet clothing etc. The bathrooms look the most dated, and I'm sure it's time to remove the baths for shower cubicles. I heard that 1 elderly gentleman fell stepping out of the bath and required hospital treatment. The issue is that there are NO handrails to hold onto. For health and safety reasons, Bin the bath and bidet and instal walk-in showers. Try and issue plugs for kitchen sinks and instal more sockets. Cracking full-length mirror in the bedroom, but not an electrical point in sight. Same issue in kitchen, could only plug in the toaster or the kettle. Would I stay again, Yes

kathleen johnson

The appartments were spacious & had everything necessary for self catering etc. They were serviced most days, though this wasn't a problem to us. Initially I was disappointed with the original appartments as they were in need of a bathroom update. We were offered alternatives which I happily accepted. This was the second time we have been to P.de Mogan, having stayed in the hotel in December. We will definitely return & wouldn't hesitate to book the appartments again

Ella M

Absolutely loved it here. It was our second visit to Mogán and won't be the last. We rented and apartment (269) and it was everything we needed. Clean, cool, in a brilliant location. Along with the room there's a gorgeous roof terrace with sun longer and outdoor shower with is just perfect for red hot days! You've full use of Maria's Pool at the end of the block of apartments and the Jacuzzis on the roof of Maria's too. The market on a Friday is a great place to go for little souvenirs for family and friends. I'd definitely recommend taking a look. The resteraunts surrounding the apartments are great. A little costly but your on holiday so indulge! We had one day of rain but other than that the weather was perfect. Lots of boat trips/excursions to choose from so never a dull day in Mogán. We can't wait to go back!

Alex Gilmour

I will start with positives: -good location -extremely pretty exteriors ( you're staying in the colourful houses in Puerto de Mogan) -often cleaning -roof top areas to relax in Now for the bad parts, firstly it is *full* of cockroaches. In the apartments, on the streets, everywhere. The parking situation is not good, there is no parking for the properties, however some 14£ a day spaces and some on the street (limited). The apartment we stayed in is very old. The water is not great, hot water in the shower lasts only a few minutes, and the water pressure is terrible in my opinion, then becomes freezing. Worst showering I have ever experienced, and it is so important in hot weather to shower. They even turned off/ broke our water for around 6 hours, which meant we could not go out as we were covered in sweat from hot weather, so we missed a whole day thanks to this place, so if you value getting out early keep in mind you may have to forgo showering as water flow can completely stop for very long times. They are very stingy on towels. I can understand it may take lots of water, however again it is essential to be hygienic, but they keep taking them and not replacing them, or just not replacing them at all. The air conditioning leaks over the beds too.

Lindsay Warren

Just returned from a week here lovely appartments. Very clean modern spacious. Well equipped. Great location

Darren Smith

Comfortable small bungalows. Air con really efficient. Wet room shower, safe, clean and well maintained. Towels could be changed daily and maid visits daily. Loved the free shuttle bus to the beach and back. Our room had one double bed and one single bed in the bedroom. TV even has complimentary Netflix which is a nice addition.

Paul vd H

We had a great time here! The people working there were very friendly and happy during the day. We would come back for sure when visiting Gran Canaria. Thank you for the great stay! Greetings the people from 25/2, the everyday breakfast people :)

No-Wii Hook

Absolutely amazing! Enjoyed every moment here. The staff is very friendly and thoughtful, the accommodation and common areas are very very clean! We haven't seen any cockroaches or other insects, very clean and nice. Would very much recommend this to everyone looking for a fun and relaxing vacation!

Gary Johnstone

Decided to book this hotel based on general location. On arrival, it is easy to miss as not well signed, checkin was positive, friendly and quick abd we were soon on our way to apartment which is a canary style village with four apartments in each villa unit. Our villa was close by main complex, only downside was that we faced exterior hedge so not much view. Apartment consists of a patio area with personal sun loungers, table and chairs. Entrance into lounge with sofa, table, television and kitchenette with fridge , hob, microwave, toaster, kettle. Large bathroom with walk in shower 🚿. Bedroom with double and single bed and large wardrobe. Apartment was clean and serviced regularly, was a bit tight for space, think if there had been any more than the two of us it would have been unmanageable. Small pool, plenty loungers with umbrellas and never felt busy. Separate area with Bali style beds, you can hire these for €5 a day, they are though on desperate need of refurbishment as looking worse for wear. Only used restaurant once as we prefer to eat out and had gone self catering. Food was okay, good selection. You are limited in what is near hotel and need to drive, get taxi anywhere else. They do operate a bus shuttle during day to beach front which is worthwhile. Evening entertainment is very limited, some pub style singers, atmosphere was very quiet. If you are looking for somewhere quiet and go all inclusive then it's okay. If you like eating out, then it's a taxi anywhere else. Area is safe around hotel, albeit starting to look a bit rough and in need of refurbishment. Probably wouldn't go again as location and entertainment could have been better.

Janice Laverty

Hotel And chalet rooms was excellent and the food amazing.. However there was a lack of food to snack on in between meals. Cake only. For an all inclusive package this was disappointing. But overall definitely would stay again and deserves it's stars.

Pangxun

Stayed for one night and these happened: 1. The toilet was brocken. Water kept running and making noises nonstop. It was especially disturbing at night. 2. No hot water after showing for approx. 10 minutes. This seems to be mentioned multiple times in the comment section and it's never fixed. 3. Towels were slightly smelly but it's tolerable. 4. No elevator inside the building. If you are disabled or traveling with a huge suitcase and you are assigned to room beyond ground floor? Good luck with that. 5. Passcode for the elevator (at the entrance not inside the apartment building) didn't match the passcode for the entrance. So we could not use the elevator but had to carry our huge suitcase up and down. Sorry. It wasn't really a pleasant stay and I am seriously questioning the 3-star standard.

Kay H

It was an unexpected pleasure! A beautiful apartment set in beautiful and extremely well kept surroundings.

Helder Mendes

Location is perfect. Very quiet, walking distance to the beach, 5m to Citá, 15m to Yumbo, and plenty of shops and restaurants around, Staff is simply 5*. The apartments are well appointed, with a Moroccan inspired decor, comfy and cosy. The swimming pool area, although small. Is very cosy, relaxing with plenty of shade provided by palm and coconut trees, and the beach sand in the floor is a great touch. Impeccably clean inside and out. This is an experience to repeat.

Catalina filon

Such a beautiful apartment resort. So clean, beautiful pool and rooftop with jacuzzi and great views, definitely recommend this apartment complex as it is set right next to the beach and centre so the location is ideal. We loved our stay !

Jan van de Kamp

Almost new apartments. Close to the beach, quiet location. Yumbo Center in walking distance.

Dave Hollingworth

Value for money. Food was good. Rooms were adequate. Not good for people with walking difficulties due to its position at the bottom of an hill. All the staff were very friendly especially Ayoze the lifeguard. He was brilliant with everyone. Would revisit this place in the future.

Alan Doherty

Our bungalow overlooking the pool was immaculately clean. The bungalows are basic. But comfortable. The bed was very comfortable. Had the essentials. Check in staff, and housekeeping all very friendly. The pool is very busy. We had hoped to swim, but it's not really that sort of setup It's more geared to pool games. The pool gets taken over regularly by activities for the kids. I'd prefer a kids' games pool and one for guests to swim. Usually, we book self-catering, but it wasn't an option, so we chose b&b. Breakfast is very basic, chaotic and noisy. Out of our 7 days we ate out 5 of the days instead. There's a great little shop on site for essentials. It's less than 15 minutes walk to Yumbo. We brought a hire car and parking is very restricted. Both on the street of Vistaflor and the main road before it. We would return based on location and price.

Marco Russo

The bungalows were really old, dirty and stinky. The location is near the sea and well located to move around the only positive thing! In the night you could hear the person next to your room even if they were talking and there is no control of keeping the quiet. Cleaners were coming to tidy up the bed, buts sheets were not changed and bathroom was not cleaned. The bed were two single one which during the night you had to be careful how to move. Food at the breakfast was a poor quality and bad organised! Anyway I think they need a really huge improvement because there is a lot missing. For the price you pay, choose something different, that definitely you will find something nicer.

Liviu Savastru

Our Gran Canaria trip from Sep23 was quite memorable - part of it being this location! Entire staff was very friendly and helpful - the reception helped us with a shuttle transfer and reached out to their company (both to/from airport), suggested nice places to visit! The bar and restaurant staff was also amazing! Very close to a bus station and a supermarket (having a mini-shopping place on its premises)! If wanting to book excursions around the island, they can be arranged through their reservation desk as well!

Sebastian Chr

Staff is useless except ayoze the pool keeper. Reception does not care about you or your problems, they refer you to snother department and has nothing to come with themself (like for example trying to find something that went missing). It was gone for 3 days, reception didn’t want to help at ALL. Receptionist did not give a shit abput the problem, had to contact all the workers and nobody wanted to help. Except the pool keeper azoye, he’s the real deal

Danny Holliday

Puerto Rico is my go to holiday destination and Terrazamar is a fantastic hotel. I recommend a room with a jacuzzi, it's worth it! The hotel also contains two pools, a convenience store with everything you'd need, and a bakery next door that sells fresh baguettes and baked goods. The staff are always friendly and welcoming, and to top it off this hotel is a literal 3 minute walk from The Mall and Commercial centre. The smoking/non-smoking policy around the pools needs clarification as there are no signs around the main pools themselves, but is apparently non-smoking which I do not see on the hotel description.

liz mann

We've stayed here several times now and the hotel is more than satisfactory. We always opt for a room with a terrace jet pool and these are honestly a life saver in the hot weather. Rooms are clean with all the amenities you need, and most importantly, AC in the bedroom. Very close to the commercial centre which makes day trips and nights out a piece of cake. Will definitely be looking to stay here again on future visits.

Mike Scotland

Generally, very good service and everything you need within the resort. Obviously, you will pay a little extra for the convenience of the small store and bar/cafe being within the hotel, but no complaints from us. There were 2 downfalls for us; the first was that the terraces/balconies were not very private at all. We found it just a little weird, being on the ground floor of the sun suite, that our neighbours could just walk into our terrace if they pleased. The second was that the rooms are generally not in the best condition, a lot of patch ups, and just looks and feels a bit dated. Overall we would return though as the staff were friendly and helpful, and maid service was very good!

Chris Wells

Lovely hotel in a great location, with easy access to the shopping centre and mogan mall. Rooms were very nice and spacious very large balcony, some times got smell of drains from the bathroom but it wouldn’t put me off as the apartments were excellent. The pool area was nice and we all ways managed to get a sun bed whatever time we went there.They done a special offer on the breakfast if you payed for your whole stay in advance, 5 euros per day and it was really nice. All the staff were very friendly and helpful would definitely recommend

azzamelvo

Unfortunately the room we were in which is there most expensive was not good, Only difference between this and the cheapest was on a higher floor, bigger balcony. Had ants in the room constantly, reported 4 times, and nothing was done. Large towels were never replaced. Either was the small dish cloth in 2 weeks. The pool was ok, the location was good, but i won't be using again.

K Massey

WOW is the first word that comes to mind when staying at the Idyll suites! We are arrived in the evening and we were greeted by Ester. Ester is fantastic and checked us in and then took us to our room (D5) The Idyll has 49 suites There are lifts available if the stairs up to your room seem to energetic for a relaxing holiday. Ester ran through the essentials, about the hotel. We loved our room and we arrived in the dark but could already tell we had a great view. We had a sitting room/kitchen area, a large bedroom, a bathroom with a shower and a very large balcony. We had a TV, table and chairs and a settee in the sitting area. There were a few English News channels. We could not get our TV to work, even though we had followed the printed instructions. Maintenance had fixed the problem within an hour of us reporting the problem (We needed a new TV box) The kitchen is very well equipped, a 4 ring hob and a combination microwave/grill and a fridge with a freezer compartment. There were plenty of plates/glasses/cutlery etc There were baking trays and plenty of utensils There was even washing up liquid, a cloth and tea towel, which is a very nice touch. We were Bed & Breakfast and had not planned to do any eating in the room,but it was definitely possible in this suite. The bathroom was also spacious and has his and hers sinks, a walk in shower, toilet and bidet. Plenty of fresh towels and decent size bottles of shampoo, soap & shower gel are provided. The Bedroom had two beds pushed together a large wardrobe with shelves and what seemed to be a sofa bed and a comfy chair The large balcony had a table and chairs, and 2 sun loungers The suite was spotlessly clean and was cleaned everyday except Sunday and Tuesday. The housekeeping team were excellent and did a very good job The wifi worked well in our room, and we were able to stream Netflix on our tablets. (It was not as good when the hotel filled up during a Spanish bank holiday but it did still work) As mentioned in other reviews there is no aircon, but there is a ceiling fan in the bedroom and on in the living area, it was 30+ degrees whilst we were at the Idyll Suites and the fans did keep our suite cool The Pool area was also huge and there were more than enough sunbeds for the guests. The sunbeds have a thick mattress which is very comfy, there are some wider sunbeds, which are a real luxury. As mentioned in previous review you are given a bag with a towel for your sunbed, a pillow and towel to dry yourself with. We could change these towels after 5 days. The pool is gorgeous, it is salt water and you can even see the sea whilst in the pool! The pool and surrounding area are cleaned daily and are spotless The pool bar is also where breakfast and food is served and this is at one end of the pool area. The hotel is next door to a small commercial centre, in the commercial centre is a Spar supermarket, a couple of bars, a handful of restaurants, a hairdressers, a pharmacy and an estate agents. (There are no other shops that we came across in Playa Del Cura.) The beach is a short 5 minute walk away. There are also buses that are extremely frequent, that can be caught from the bus stop just near the hotel. Taxis are also readily available close to the hotel. Meals are served in the restaurant area. Breakfast is served until 10.30am. There are cooked breakfasts, of omlettes and different types of eggs, as well as an English breakfast available. There are also continental options, Bread, cheese ham, yoghurt, toast, jam etc The food was all well cooked and delicious. Bea is a constant presence in the restaurant, she is very friendly and soon learns the guests regular drinks orders. Bea, as are the rest of the staff at this hotel are all hardworking, approachable and friendly. They are an asset to the Idyll Suites We thoroughly enjoyed our time at the Idyll suites, the hotel is fantastic, well kept and maintained. The biggest asset are all the hardworking staff who really do make it a pleasure to stay at the Idyll suites

Jeffrey Warwick

We had a suite on the 2nd floor that was a perfect position to over look the pool and have sea view . It was a loverly spacious suite , pool area great and the sun beds are super big and soft . It's a shame the restaurant/bar was not open at night on our visit. But in the near by resorts there are many restaurants and bar . Also at the night of summer (hot) I think the rooms would be hot as no air-con . Rooms did have large ceiling fans . We would visit again . Had a fab time .

Cansu Balkis

We booked one room for only 2 nights and was planning to stay in different areas of the island, but at the end we have extended our stay to 7 nights! Amazing view, very fresh, high quality and calm breakfast experience, calm pool area, but we preferred the terrace to spend time also since its a huge place with 2 sun beds. Very large room with 2 bedrooms, one common living area with full equipped kitchen, nice table and sofas, and a huge bathroom. Every day cleaning, and suites itself generally very clean. Location is very convenient, there are many restaurants around and a small beach in 5 min walk, with the car all other beaches at most 15 min distance, it was very convenient location for us. Car parking is closed garage under the building where always plenty of space and very convenient. And one last word for all stuff is amazing, especially Ester made us feel like we are home, and we were almost crying when we leave the place. Very much hoping to be back here again.

David McDonald

Perfect holiday, suites are very well appointed and whole hotel is immaculately clean. The pool area is second to none, the comfiest sun loungers we've ever had and you get a super luxury towel and pillow! Playa de Cura is an ideal area to explore the island bus service is fantastic, 91 bus to airport is a lot faster than getting a transfer! As previously voiced by others Esther really does make your holiday easy and enjoyable.

Fredrik Häll

Our Swedish travel agency had missed to book a room even thought we had paid for it. Very helpsome Ester at the hotel reception managed to arrange so we got a room. Fresh, clean, big nice hotel rooms. Nothing to complain about at all.

james powell

Enjoyed a nice week here. Views are amazing. Pools are lovely. Food is very good but as with All Inclusive can get a bit samey after a week. It was very busy while we were there so lunch and dinner times were pretty hectic finding seats. Also because of the numbers it didn't feel that personal. Rooms were nice but set up as twins but had great views. Lots of steps down to the local beach but the bay is well worth it.

Chris Booth

The general hotel facilities were excellent and the room was clean with a great view of the sea and the surrounding area. Some of the food was a little unusual, but we always found something to make up a meal, and it was mainly well cooked. (We did find some of the fish was under-cooked on a number of occasions, and brought it to the attention of the waiting staff). The pool area was excellent and the Animation team worked hard to get everyone involved in the games and activities. The hotel was let down by the evening entertainment which was poor, and we felt that more effort was required, both for the children early evening, and later for the adults.

Darren eskdale

As a returning guest, I had a great experience when I visited the Servatur in April, particularly due to the pool temperature, which was much more comfortable. However, during this stay, I found it disappointing that the pools are only partially heated. For a more enjoyable lounging experience, a temperature of 29-31 degrees would be far more suitable. It feels quite wasteful to partially heat the pools, especially when fewer guests are able to make use of them as a result. Please resolve this. The adult pools are especially unacceptable.

Elena Tishchenkova

This hotel is not worth the money! Only one plus is the good food, but monotonous Our room 7006, with access to the pool - this saves the situation, because the common pool is overcrowded like a beach in China! the animation is boring, children 8 and 11 years old have nothing to do here!! the beach is very far away and you have to walk back 709 steps. the hotel has no territory, a concrete building and a huge number of rooms. Not once in a week did they change the bed linen! There is a coffee machine in the room, but capsules are only available upon check-in. stinginess. Plastic hangers that fall under the weight of clothes - fun if at night. Plastic dishes even in the room - it is not hygienic! Plastic leaves all the germs in itself NO service! There is no soap in the room, if you want to wash yourself - only shampoo for all body🤣 It is a first time for such money we got such a negative impression of the holiday. even the Internet here is unstable

deborah tomkins

Just on our last day here. The 1st 6 days were lovely couldn't fault anything . The last 4 have been awful. Way too busy . The dining room is manic , an accident waiting to happen , people pushing and shoving , children running around and putting their hands in the food. The food itself has deteriorated as well. No where as nice as last week . Difficult to find a table to sit at in the evening and if you go later they stop putting food out and clear up around you. Even the cleanliness of our room was bad the last 4 days . The shower wasn't cleaned and when you walked around after a shower our feet were dirty. The floor wasn't mopped the whole time we were there. The staff the last few days weren't as friendly as previously very young and never smiled . The adults only area at the top was beautiful stunning views and where we spent our time. However the adults only spa at the bottom ...you couldn't get in . It's very small and the same people put their towels out every day. The entertainment wasn't very good either. We enjoyed 1 night where 3 soul singers did a show . I would say this hotel is only geared up for families and while we got this holiday at a good price I would certainly not pay the increased prices they are planning for next year !

Marvin Fingerhut

The whole team at the hotel was very nice. I especially have to praise the team in the kitchen and at the bar. The staff there were very friendly, attentive and courteous. You could tell that they weren't playing a role (which is certainly also part of service), but really put their hearts into it and did a great job. A very special thank you to Caty and Elisabeth (Wellness) who brought the sunshine with them. Best regards ✌🏻

samuel mahon

Brilliant hotel , mostly German guests, the hotel is very clean and the food is lovely, I really enjoyed the wellness centre that's included, also the crazy golf, I will be returning. Relaxing and great

Igor Ristovski

One of the best hotels I have been to. Has definitely the best gym, a very large spa and it is free of charge. The service is brilliant, very clean and cosy. The food is awesome. I would give it 5 stars, since it is far better than many 5 star hotels I have been to.

Rafał B

Okay, if you want to go with kids and use their indoor pools when the weather is bad, forget it. Kids can only go in between 10-12. In general, this place is more suited for walking german mummies rather than someone with kids.

Darren Howe

Well  this is going to be my first 5 star  review for a hotel. First the only negatives,  2E a day for an electronic  safe.  This seems to be almost universal  in Spain  though sadly. So I'm not going to mark them down for that because everything else exceeds expectations, but I do think it's a bit steep. Vaping and smoking being banned round the main pool,  whilst vaping is treated differently  to smoking in almost every civilised  country including Spain you can only vape in the smoking areas  and there are non round the main pool.  But the much nicer garden area does have a smoking area. We booked this hotel for a 2 week stay,  full board as we'd had enough of all inclusive  and wanted to see a bit of the island.  So can't comment on the drinks or lunch,  snacks. But I didn't hear anyone complain. When we arrived the room was very hot and the air con wouldn't work. I got that sickening feeling in the pit of my stomach, but reception said they'd send their technician,  he turned up quickly , scratched  his head a bit and promised to be back in 5 mins.  Well  I don't know if he kept to that but when we got back to our room an hour later,  air con all working room nice and cool.  Brilliant  service.  I firmly believe that you can judge a place partly  on how they deal with problems.  This was a very welcome change and they deserve full credit for it. The food was always good and plentiful, the breakfast served until 1030 for those that like a lay in. Unlike many hotels I've stayed in the food is still kept fresh and topped up until the end of service,  so if you turn up in the last 20 mins you still get a nice meal,  not the dregs. I was positively surprised  by the quality and choice of the food.  Certainly a cut above what I expected at breakfast and dinner The maids visited daily and always did an excellent job,  like the rest of the hotel our  room was kept spotless . Always managed to get a sun  bed,  one of the areas is grass rather than tiled  which is really nice. Especially  for kids running about. That is where the smoking/ vaping area is. The room was very well appointed  with what looks like quite new fixtures and fittings.  A little small but I only slept in there.  There is loads of storage space and a very large balcony  with 2 chairs and a plastic sofa, both with seat cushions.  2 drying  lines for pool towels and swimwear. The shower is a traditional  shower head with a rainwater over the head type as well. The rooms are VERY well insulated  against outside  noise. With an additional patio door. I've stayed in much worse supposed 4 star hotels in the canaries, i honestly can not believe this is only classed  as a three  star. It deserves  a fourth and would still get a 5 star review from me if it were a 4 star. We were warned that there was building work in an adjacent hotel and given the option to move by our tour operator before arrival, I'm so glad we decided not to. The location is good, about a 20 min walk from the centre of playa del ingles, there is parking onsite  although you need to be back by about 1530 to get a space. There is also parking within easy walking distance on the roads. The beds were comfortable  and all the staff except the lifeguard were friendly but not overly so. The lifeguard  is a little officious  and maybe needs to spend more time watching the pool  than telling people off. Finally the spa and gym,  don't discount them, the gym is basic equipment but perfectly good for working off at least some of those extra calories you're going to ingest. The spa is great,  sure it's not the very best out there,  but it's free to use and goes  well above and beyond if you bear  this in mind.  Don't miss the flotarium,  amazing. So in terms of money paid and quality of food,  service,  amenities  and staff attitude I think this is the best hotel I've ever stayed in. I'm hard to please but have no hesitation what so ever in giving a 5 star review.  Keep doing what you're doing,  thank you for an amazing 14 nights and I promise we'll be back

Matt Griffiths

What a fantastic slice of paradise! From the moment we checked (Miriam was fantastic) to our final meal the entire hotel staff have been fantastic and friendly. Everywhere is spotlessly clean, and the housekeeping team do an excellent job. So many activities to do!!! The hot & cold food is varied with themed nights each week. So close to the beach and listening to the waves to get you off to sleep is magical!! Thank you x

Beth Saunders

We chose as had good reviews and not a long transfer. It’s outstanding, beautifully decorated for Xmas, it’s immaculately clean. The food in the hotel is great, good value for money. The animation team really good with all guests. Attentive service all round.

Emma Rixon

Hotel is in quiet area room is clean. We slept well on the firm bed but needed chair to help keep curtain closed to block out light. Pool was cold on first few days then seemed warmer later on. Breakfast buffet is very good and staff are all helpful. Lots of people were inclusive package we realised there is limited choice and quality eating out especially this time of year so might consider this if coming over winter period. Be aware it is windy .

Carl Northcott

“Exceeded Expectations – Highly Recommended” We had an amazing experience here! The food, cocktails, and staff were all fantastic. Cleanliness and upkeep were clearly a priority, which we really appreciated. For a three-star hotel, it exceeded our expectations—especially since we typically stay in four-star or higher accommodations. The surrounding area is quiet but offers plenty of good restaurant choices nearby, all of which were great. The only minor issue was that the sunbeds were a bit uncomfortable, but this didn’t detract from the overall experience. Highly recommended!

Sophie Hazlewood

We loved that the hotel was by the beach and you can just walk straight out onto the sand. We found the all inclusive drinks list to be poor. If you paid for all inclusive you could only drink pre-mixed cocktails that were very weak basically fruit juices. But if you paid for all inclusive premium you could get the same cocktails but made fresh and stronger. You also had to pay extra if you wanted to drink a decent beer. We spent nearly €800 on beers and cocktails just to have a decent drink. The staff were friendly and smiley and the hotel was kept very clean. The hotel room walls were thin. Most mornings we were woken by the room next doors alarm or people talking outside. A friendly hotel in a nice location. But be prepared to spend more than expected even if you’re all inclusive.

James Carr

Great hotel for a week's break. Wide array of nationalities and age groups. Hotel not overly busy based on demand for sunbeds but restaurant could still chaotic, so would be concerned about coming in peak periods. Rooms 50 to 95 gave great pool views but the downside was these are on the evening bar and entertainment side of the hotel so room was very noisy up to 11:00pm. Food was of a good quality for all inclusive with a decent variety which catered for all, but got a bit samey which is unusual in a 1 week stay. In easy distance of lots of other bars and restaurants so easy to eat out of you'd prefer. Enjoyable and value for money stay.

Devyn Marah

I stayed at the hotel for seven nights. Upon arrival, I was greeted in a friendly manner by the receptionist, who provided clear instructions on how to access my room and locate the dining area, as I had arrived after the food service had closed at 11 pm. She kindly offered to store my luggage while I had dinner. The room was suitably spacious, with a comfortable bed and an adequately sized bathroom and shower.The accommodations provided fresh towels daily and maintained a clean environment. The staff demonstrated exceptional hospitality throughout the stay. The establishment features two primary swimming pools, one with a lively atmosphere and the other offering a more serene ambiance. Both pools provide an enjoyable atmosphere with music. Upon check-in, guests are required to make a €50 security deposit, which is fully refundable. Additionally, each guest receives a pool towel card. The dining options include a consistent breakfast and lunch menu, complemented by a snack bar that offers a variety of hot and cold dishes throughout the day, including hotdogs, burgers, and pizzas. The hotel provides an app for guests to conveniently request maintenance or room service, as well as access information on poolside activities and evening entertainment. On-site amenities include a mini supermarket and a salon offering massage services. I personally experienced a delightful and relaxing full-body massage. The hotel's location is strategically situated near excellent bars and restaurants, providing guests with diverse dining and entertainment options within a short walking distance.

Roxane Harding

This hotel is a fantastic option for families. However, I would not recommend it for couples, as it can get quite noisy. The rooms were exceptionally clean, and the staff were incredibly friendly. The food was satisfactory, but I would suggest expanding the main course options. The menu primarily consists of fish or pork, with occasional chicken dishes. The salad selection, however, is quite extensive. It would be wonderful if the breakfast service included a chef who could prepare omelets. With a wider variety of choices, the restaurant has the potential to be even better. There was a BBQ one night, it would be good if you offered that every night. It would be one way to offer guests an extra choice. I selected this hotel because previous reviews mentioned the delicious and varied food options. It would be beneficial if the dish labels were accurate, as it can be misleading for individuals who have dietary restrictions, such as avoiding pork. In such cases, I would typically ask the chef for clarification, but unfortunately, the language barrier made communication challenging. I advise to bring your own beach towels. This was a first for me staying in a 4 star hotel where you have to pay a deposit for a beach towel and if you want to change it for a clean one then there is a charge. This isn't a bad hotel, just needs a few little tweaks and it will be great.

Jo B

Great location about 10-15 min stroll to promenade and beach. A little further for the beach bars and stalls. Hotel was clean and plenty of space for kids to splash and play. Food restaurant buffet was absolutely fine, nothing really posh but plenty to choose from and fresh. We never went hungry. All inclusive cocktails are a little on the downside. Rather sweet and watery with very little alcohol however if you ask no ice you can politely ask for a little more booze or getting an extra shot. Beer, sangria & wine on tap so dead easy there. Evening entertainment as expected in hotels but mostly enjoyable 😉 Would be good again? As a family yes, as solo adults probably not. But we would recommend 👌

Nicole Crowther

rooms very tidy and cleaners clean them every day without fail. service is excellent, especially at night when in and around the hotel. the location is perfect lots to do outside of the hotel during the day and night for example bars and shops etc. food I would say is very good the only thing I would recommend is they have more options to choose from. very good entertainment for kids on a night and through out the day. the entertainment for adults on a night as well is really good. and what I like as well is during the day they do things that all people of all ages cam do it’s not all just for the kids

Greg Jones

Fantastic resort. The staff were amazing, and the food onsite was reasonable priced. The resort is ideally located for walking to local restaurants. You will be charged 10 euros for the TV remote that is refunded on your exit. However, the safe box in your room will attract a daily charge that is non refundable, which I think is daylight robbery. The bar around the pool is excellent and serves decent food: and the entertainment on the nights is finished by 2200, which is ideal. When you exit on your return home the room will have to be vacated by midday, but the resort offers a shower room and changing room that is available in 30 min slots, which you can book on the day you exit. Overall, it was a very pleasant experience. Highly recommend .

Amy Lewis

Rooms very clean and spacious, everything is provided for self catering ( they have a fab Aldi for self catering £5 taxi ride) Main pool is huge with a smaller pool also. Very clean, staff are great, very peaceful setting. Location is only thing I would mark down as there aren't any local bars in walking distance but taxi's are very reasonable £7 to where Maspalomas beach bars restaurants and shops.

Julia Mckenzie

Reception on duty in arrival was really helpful and greeted. Rooms are okay. But cleaners need sacked been in room twice and done nothing but lift shower mat up. Cleaning is not happening. It was dirty. Never been cleaned since last people. Tidy yes. Clean nope

Tom Reeder

We had room 308 I think, it was fabulous, very spacious, and clean. The whole place was spotless, staff very friendly. We tried the restaurant, not brilliant but good food, served hot. We enjoyed it so much we are returning for 4 weeks over Xmas. Loved it.

Megan Elizabeth

We've just got back from a fantastic 7 night stay at Caybeach Princess. All of the staff were so friendly and helpful, and we can't fault the service and facilities. The pool is massive with plenty of sunbeds and no overcrowding. There's also a smaller more relaxing pool at the top with a jacuzzi. The apartment was lovely modern and clean. We paid £7.50 every day for breakfast as we were self catering and it was well worth it. Great selection and lovely food. The free bus shuttle to the beach was very handy. The only thing that was a slight let down was the entertainment in the hotel on an evening. We couldn't find many bars or nightlife around except for on the last night where we found the Yumbo Centre a short taxi ride away with loads of bars and clubs. Wish we'd have found this sooner. Overall a lovely holiday thank you!

Anisha

Good location, 15 min walk into the main strip/beach and 5 min walk from a supermarket. The pool was nice and not too busy (also not heated in late November). There’s a desk at reception that someone is usually there 24 hours so it’s pretty safe. The rooms are a little old but usually fine and spacious.

Micol

Our apartment was small but extremely clean and with all necessities. The swimming pool is impeccable, the bar and the reception's workers super nice and kind. In 5 mins walking you are on the beach. The only recommendation: bring earplugs if you are a lightsleeper as bars around play music until 12am. It was not a problem for us.

joe w

Toilet was too close the wall ! Toilet seat was old and grubby and did not fit correctly and would not stay up , sink was directly in front of the toilet, (absolutely ridiculous ) . Shower hook on wall was broken, so very difficult to shower. There was no plug in the bathroom sink, and the shelf had not been fitted correctly so everything kept on falling off, the shower had no shelf to put soap or shampoo on. In the kitchen there were very few utensils. nothing to drain pasta or rice, no vegetable knife, frying pan was old and worn out. The plug in the kitchen sink did not nave a chain on it so it was very difficult to pull it out ( I had to use a fork to pull it out !) Electric kept on "tripping out" about 3 times a day, so on the Thursday we reported it and it was fixed immediately. We were 2 people travelling together so we needed 2 keys , only one of the keys had entry system "swipe" on it so the second key was pretty useless , as you could not use it to enter the building, so I would have to buzz main reception ,then I had to explain to them I only had the spare key to the apartment, which caused lots of confusion. and to top it off the key lock to the apartment is old and worn and it was quite difficult just to open the door. With a little thought and not a lot of expense It could be made acceptable. The owners have not put a lot of thought into this, also the telephone number they give on Booking .com is not in existence , when they wouldn't answer our email messages, we thought it was a scam. The pool area is nice and most of the staff very friendly. but there was a grumpy old man there one day ( may be he was having a bad day) It was cheap and that's why we booked it, buy I don't think I would book it again.

Παναγιώτης Δροσόπουλος

The apartments with the brand Koka View, are renovated, super clean and nice!

Dennis

Nice enough apartment for the week, big swimming pool for adults, and smaller one for children. Loads of free sun loungers around the pool, with a pool table set to one side. No double bed, unfortunately it's 2 singles. Also, no washing machine, freezer door is broken, and no remote for TV (can't even turn it on) 2 hobs for cooking, no oven, no microwave. coffee machine/kettle is available. Paid approx €260 for 2 people and 7 nights.

Shirley Grant

Actually have never stayed here but have friends who were so was around visiting them and it was really nice and clean. They loved staying here.

G S

Firstly we would definitely stay here again,just hopefully a different room,Adult only,complex and rooms kept very clean,Aircon in living room area,swimming pool,small onsite Bar,plenty of sunbeds(most usually towell reserved early morning)use of Eden complex next door with bigger pool etc...free wifi was ok,tv,hairdryer,fridge,location great for us,up top near Europa center,taxi rank right opposite. We had a few gripes with the onsite location of our room unfortunately,we had a room right next to the side access gate which people,rather than closing it kept leaving it to slam at all hours,perhaps a sign to close it quietly at night? Same as the stairs to the upper level which are attached to the outside wall of the room,some of us are in bed before 3am! and this particular room didnt get any sun until it came around late afternoon. Late stay room not available on this occasion but Eden have luggage room,showers etc to use until you leave,check out was 12pm. Overall a great place,if we where situated in one of the sunny balcony rooms away from the gate and stairs id have definitely scored more,we had a good holiday overall.

Sam McKnight

Beautiful. Friendly staff, always ready to help. The only thing that upset me was other people leaving so much rubbish around by the pool when they had finished sunbathing for the day, especially when bins are around the area. There are young children about who could trip and fall over this mess. It's everyone's responsibility to keep things clean, not just staff!

Conor Kilroy

Stayed for a week in mid june. Nice , quiet adults only apartments. Rooms are modern and clean. Staff are super friendly. Lovely pool area. No hassle getting a sun lounger. There is a supermarket on the complex and another directly across the road.Puerto rico is a 20 to 25 min stroll downhill. Taxi back up is only 7 euros. Will definitely return at some point

Sarah Scannell

This is a small, friendly and welcoming place. The staff are so lovely and Willi g to help, especially the receptionist, the couple who own and run the bar and the very hard working cleaning staff. The local amenities are brilliant and lots of variety of food to choose from. I would definitely recommend it and hope to go back one day.