james powell
Enjoyed a nice week here. Views are amazing. Pools are lovely. Food is very good but as with All Inclusive can get a bit samey after a week. It was very busy while we were there so lunch and dinner times were pretty hectic finding seats. Also because of the numbers it didn't feel that personal.
Rooms were nice but set up as twins but had great views. Lots of steps down to the local beach but the bay is well worth it.
Elena Tishchenkova
This hotel is not worth the money!
Only one plus is the good food, but monotonous
Our room 7006, with access to the pool - this saves the situation, because the common pool is overcrowded like a beach in China! the animation is boring, children 8 and 11 years old have nothing to do here!! the beach is very far away and you have to walk back 709 steps. the hotel has no territory, a concrete building and a huge number of rooms.
Not once in a week did they change the bed linen! There is a coffee machine in the room, but capsules are only available upon check-in. stinginess. Plastic hangers that fall under the weight of clothes - fun if at night. Plastic dishes even in the room - it is not hygienic! Plastic leaves all the germs in itself
NO service!
There is no soap in the room, if you want to wash yourself - only shampoo for all body🤣
It is a first time for such money we got such a negative impression of the holiday. even the Internet here is unstable
Don
Review of The Servatur Puerto Azul Hotel (October 2024)
We had a wonderful stay at The Servatur Puerto Azul Hotel in October 2024. Here's a detailed breakdown of our experience:
Location:
The hotel is ideally located near Playa de Puerto Rico, a lovely child-friendly beach accessible via 709 steps (about 20 minutes down). If you prefer not to walk back, taxis are available for €5 one way. We rented four sunbeds and two parasols for €21. Nearby amenities include a McDonald's, an 8-minute walk away, and a shop just seconds from the beach, making it convenient for essentials. The area is excellent for exploring local dining and shops, plus a mini-golf course within a 10-minute walk.
Facilities:
The hotel offers excellent facilities, including multiple pools suitable for all ages. The kids' club was a highlight, with dedicated staff making it enjoyable for younger guests. There is daily aqua aerobics for adults, as well as slides and arcade games. Just be cautious of slippery areas around the pools—pool shoes are recommended. There were plenty of sunbeds available, so late risers could secure their spots.
Food:
The dining was fantastic, with various fresh options for all meals. We found many choices as vegetarians, though some promised vegan items needed to be included. The food labelling could be more explicit, but this was a minor issue since we never went hungry. Desserts were a particular hit, and the staff kept everything clean and replenished.
Room + Service:
Our spacious room had stunning views. We chose a sea view, which offered beautiful sunsets, though a beach view might have been preferable. The kitchenette was handy, but we primarily used the restaurant. Unfortunately, our room wasn't cleaned one day, and while reception promised to address it, we had to return for fresh towels. This was inconvenient and slightly affected our experience.
Entertainment:
Entertainment for adults was lacking; a performance of The Greatest Showman wasn't great to be honest, but our child loved it, giving it an 8/10! Overall, younger guests had plenty of fun activities.
Overall:
Despite a few minor setbacks, we had a fantastic time. The staff were generally attentive (except for one moody chef), and the hotel provided a great family atmosphere. We would love to return in the future—thanks to everyone for a memorable holiday!
MissMacFly
My partner and I stayed here for 10 days and our first time in Gran Canaria. I am so glad we stayed here and can’t wait to book again. The staff were so friendly and great there were adult only sections in the hotel. Good selection of cocktails included in the all inclusive, beer and other drinks. The food selection was good, something for everyone, if anything some of the food wasn’t the warmest but that can be expected at buffets. Rooms were clean and well maintained.
deborah tomkins
Just on our last day here. The 1st 6 days were lovely couldn't fault anything . The last 4 have been awful. Way too busy . The dining room is manic , an accident waiting to happen , people pushing and shoving , children running around and putting their hands in the food. The food itself has deteriorated as well. No where as nice as last week . Difficult to find a table to sit at in the evening and if you go later they stop putting food out and clear up around you. Even the cleanliness of our room was bad the last 4 days . The shower wasn't cleaned and when you walked around after a shower our feet were dirty. The floor wasn't mopped the whole time we were there. The staff the last few days weren't as friendly as previously very young and never smiled .
The adults only area at the top was beautiful stunning views and where we spent our time. However the adults only spa at the bottom ...you couldn't get in . It's very small and the same people put their towels out every day.
The entertainment wasn't very good either. We enjoyed 1 night where 3 soul singers did a show .
I would say this hotel is only geared up for families and while we got this holiday at a good price I would certainly not pay the increased prices they are planning for next year !
My Booking
