Mark Farndale
This is one of the worst hotels I have ever stayed.The booking process took over an hour! The old receptionist was so unbelievably rude and dismissive and needs to be replaced as soon as possible.The hotel it's self is impressive in 1960 the rooms are old run down and needs a complete refurb. Also no plug socket in the bed room none in lounge apart for the one for the TV and 1 in the kitchen. So forget changing your phone and table at the same time. This hotel was so bad I had to book into another hotel, please safe your hard earned money and book another hotel.
- B
The reception staff are incredibly rude & make you jump through hoops just to get back into the hotel past midnight, one night we were told to get out because we didn’t have ID after returning from the club. I’ve never seen this before. The room was a nice size but many things didn’t work. The TV didn’t work at all, the shower was broken and fell on me. The aircon was also blowing freezing air throughout the room for the entire week, even when we put it on a hotter setting or tried turning it off. Not the worst place in the world but don’t book if you’re looking for somewhere to feel welcome, it almost felt as if they hated tourists
Alexandra Lezheva
I am disappointed and would never go back to this hotel. The problem started with the fact that we booked through Booking.com. It was impossible to contact/get anything from the hotel management. Our plane was expected to arrive earlier than the allowed check-in time, so I tried to contact the hotel several times and all in vain. Finally after about 8 hours on the road and plane we arrived at 3pm to the reception where we were told our room was not ready. Ok, we left our luggage and waited another hour. When we got our room I was honestly upset. It's not what I saw in the photos when i was booking. It looks more like an emergency room, to be honest. There is no microwave, there is not even a kettle, I had to make tea in a coffee machine. The appearance of the kitchen, the cabinets are hanging, the refrigerator is old, the look of the room is as if I came to my grandmother in the village, and not on vacation. The room is dark, scary. At night I could hear a beeping electrical sound from the lamp. I do not think the air conditioner works for heat, I tried to make it warm but I was cold at night. When I went to the reception and wanted to know what the problem was, I was told that there are renovated and non-renovated rooms, I have exactly that. I tried to find out from them how I could know renovated or not if their photos are all the same? There will be no such photos on their website either. The corridors are terrible, it's all old and I think it's an emergency condition (Lobby is beautiful but far from lobby …) . When we had a plane at 7 pm and asked to stay a couple of hours after 12pm, we were refused. This is really the worst hotel I have ever been to, I don't think they are interested in customers . The location of the hotel is great, you have many buses nearby, shops, the sea is not far away and also the Dunes.
Daniel Bordon Sansiviero
We were unfortunately assigned a room that should not be offered to customers. The room had significant issues: there was noticeable humidity, a rusty bathtub, and a door handle that was nearly falling off.
While the reception staff were helpful and willing to assist, offering to move us to another room, the hotel was fully booked, so staying in that room for one night was unavoidable. They did not offer to move us to another hotel. Additionally, we had to waste our free time returning to the hotel to move our luggage.
The room we were eventually moved to was in acceptable condition, but this experience was disappointing. It’s concerning that rooms in such poor condition are still made available to guests. I advise future customers to check their rooms carefully upon arrival and to complain if necessary. It’s a shame that these issues tarnish what could have been a better stay.
I would not recommend booking here and giving money to thieves.
BR
I had a room on the 5th floor. These look like they’ve all been refurbed recently.
Room was clean and everything looked relatively new. Bed was comfy, bathroom was brand new.
Only downside was the AC didn’t work and the housekeeper literally knocked my door, didn’t even wait for a response and just waltzed in waking me up.
I would stay here again, but ONLY in the refurbed rooms.
Hopefully they get the whole place done as the location is literally perfect for entertainment (outside of hotel) and beach/dunes
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