Igor Ristovski
One of the best hotels I have been to. Has definitely the best gym, a very large spa and it is free of charge. The service is brilliant, very clean and cosy. The food is awesome. I would give it 5 stars, since it is far better than many 5 star hotels I have been to.
andrewhoult
Very good value all inc food stay.
Rooms are fairly basic but very clean and the staff are all very friendly.
The 3rd floor mini golf and basement games room and very fancy spa all add up to make this a unique experience.
Darren Howe
Well this is going to be my first 5 star review for a hotel.
First the only negatives, 2E a day for an electronic safe. This seems to be almost universal in Spain though sadly. So I'm not going to mark them down for that because everything else exceeds expectations, but I do think it's a bit steep.
Vaping and smoking being banned round the main pool, whilst vaping is treated differently to smoking in almost every civilised country including Spain you can only vape in the smoking areas and there are non round the main pool. But the much nicer garden area does have a smoking area.
We booked this hotel for a 2 week stay, full board as we'd had enough of all inclusive and wanted to see a bit of the island. So can't comment on the drinks or lunch, snacks. But I didn't hear anyone complain.
When we arrived the room was very hot and the air con wouldn't work. I got that sickening feeling in the pit of my stomach, but reception said they'd send their technician, he turned up quickly , scratched his head a bit and promised to be back in 5 mins. Well I don't know if he kept to that but when we got back to our room an hour later, air con all working room nice and cool. Brilliant service. I firmly believe that you can judge a place partly on how they deal with problems. This was a very welcome change and they deserve full credit for it.
The food was always good and plentiful, the breakfast served until 1030 for those that like a lay in.
Unlike many hotels I've stayed in the food is still kept fresh and topped up until the end of service, so if you turn up in the last 20 mins you still get a nice meal, not the dregs.
I was positively surprised by the quality and choice of the food. Certainly a cut above what I expected at breakfast and dinner
The maids visited daily and always did an excellent job, like the rest of the hotel our room was kept spotless .
Always managed to get a sun bed, one of the areas is grass rather than tiled which is really nice. Especially for kids running about. That is where the smoking/ vaping area is.
The room was very well appointed with what looks like quite new fixtures and fittings. A little small but I only slept in there. There is loads of storage space and a very large balcony with 2 chairs and a plastic sofa, both with seat cushions. 2 drying lines for pool towels and swimwear. The shower is a traditional shower head with a rainwater over the head type as well.
The rooms are VERY well insulated against outside noise. With an additional patio door.
I've stayed in much worse supposed 4 star hotels in the canaries, i honestly can not believe this is only classed as a three star. It deserves a fourth and would still get a 5 star review from me if it were a 4 star.
We were warned that there was building work in an adjacent hotel and given the option to move by our tour operator before arrival, I'm so glad we decided not to.
The location is good, about a 20 min walk from the centre of playa del ingles, there is parking onsite although you need to be back by about 1530 to get a space. There is also parking within easy walking distance on the roads.
The beds were comfortable and all the staff except the lifeguard were friendly but not overly so. The lifeguard is a little officious and maybe needs to spend more time watching the pool than telling people off.
Finally the spa and gym, don't discount them, the gym is basic equipment but perfectly good for working off at least some of those extra calories you're going to ingest.
The spa is great, sure it's not the very best out there, but it's free to use and goes well above and beyond if you bear this in mind. Don't miss the flotarium, amazing.
So in terms of money paid and quality of food, service, amenities and staff attitude I think this is the best hotel I've ever stayed in. I'm hard to please but have no hesitation what so ever in giving a 5 star review. Keep doing what you're doing, thank you for an amazing 14 nights and I promise we'll be back
Rob C
Seems more of a 4 star than a 3. Stayed Half Board for a week, drinks very cheap. Excellent all round. Rooms, Service, Facilities all fantastic.
Ron
This hotel is decent for the ranking that you see on other sites. The rooms were cleaned daily and the staff throughout the hotel were very friendly. Sadly there's not much for younger kids to do and although the entertainment lady works very hard it's still pretty rubbish.
This is perfect for adults but not very kid friendly.
My Booking
