5 Star Tenerife Holidays

Rhiannon Evans

Currently mid way through our weeks holiday and cannot praise the hotel and all of its fabulous staff enough! Came to celebrate my partner's birthday and Christina in the Rock Shop offered a special birthday treat making it really special! All of the lovely restaurant and pool staff have been superb (extra shout out to Wes who kept us stocked up on pool days) serving us promptly and with great care. And the housekeeping team are utterly fantastic! So far every aspect of this holiday has been an absolute treat. Look forward to the rest of our stay and will absolutely be coming back.

Nix&Tom

Great hotel with amazing staff throughout. There’s a fantastic selection at the buffet, some of it may not be piping hot but you learn to get things straight off the grill! Special mention to Valentina in the Sessions restaurant who looked after us and our 5 month old brilliantly. She always greeted him with a smile and he always had one for her in return. Really exceptional service and great fun to be had at all the pools. We will be back!

Louise Dunning

We stayed here for a week and had a fantastic experience. The rooms are clean, comfortable and spacious. The staff were very friendly and helpful. The swimming pools were heated in February which was a great surprise! There was also live music in the evenings which was great to relax to with a drink. We would highly recommend any guests to visit the Rock Spa while they’re visiting. Will definitely be revisiting again next year

Marc Morgenegg

I had the pleasure of spending three nights at the Hard Rock Hotel Tenerife - and it was simply fantastic! 🤩 We were pleasantly surprised as soon as we checked in: a free upgrade, which is absolutely not a given - thank you for that! Our room had a breathtaking sea view, which made our stay even more special. 🌊☀️ The food was excellent, with a great selection and high quality. The cocktails were also first class - perfect for a relaxing evening. 🍹 I was particularly impressed by the live show: the singers were incredibly talented and created a great atmosphere! 🎶🔥 The hotel was well attended - a bit crowded for my taste, but of course that speaks for the popularity of the hotel. Unfortunately, three nights were far too short - we would have loved to stay longer! 🏝️✨ All in all, a first-class hotel that I can definitely recommend. I would love to come back! 🎸🎵

Simone Pinkus

We have just been here for 3 nights! The hotel and staff were absolutely fabulous. Nothing was too much trouble for them and the suite we hired was just incredible and had everything we possibly wanted or could have needed. The butler service was great as was the special dining room and afternoon tea that was included in the deal we paid! Highly recommend this hotel. The pool areas are also stunning and spotlessly clean. Thank you for a great stay.

Stephen Fitzpatrick

Gorgeous hotel after the refurbishment. We stayed for 5 nights in the suite as we needed the extra space for our young baby. When we arrived after a long day of travel, the room was already set up with the cot and extra little things like a teddy for our baby. They also have a fantastic splash pool for the young kids and babies. Drinks at the bar are very reasonably priced and the food was nice too. The location will not be beaten. We changed our flights to stay an extra day but we had to move rooms as they were booked out of suites. The double room was also really nice but we were a little short for space but only because we had a child. If we travelled as a couple, the size was good. We will be back

Gerry O'Mara

We have stayed here a few times in the past & we returned here for the first time since the refurbishment. It is amazing! The rooms are lovely (pool view double). Bright, stylish and very comfy. The hotel areas and pool are all spotless and bright and the new dining room is well laid out. The staff, food & amenities have maintained their very high standard and you could not feel more welcomed. We had dinner at Diablo (on site restaurant) one night and it was unbelievable. Service was perfect and the food was fantastic, portions too big though! We will be back very soon!

Paul Burns

Just spent a week here with my wife and 2 teenagers, absolutely loved the hotel. The staff were amazing and went out of their way to help with everything, drinks and food all amazing and really well priced. Breakfast really busy but if you're there before 9 it's not an issue. The place was spotlessly clean, pool was a good size. Only one tiny gripe was no usb sockets in room, but we always travel with adapter so didn't affect us really. Would definitely return!

José Luis GP

Very pleasant experience at this quite new hotel in all inclusive regime. Location is great in front of the beach with direct access. Rooms are new and very clean. Food is good and with variety, kids club is great, staff everywhere is nice and helpful, beach volley court, and live shows every night until 11pm. As considerations the swimming pool area is really crowded, there is not sun for all sunbeds given the Sir Arthur hotel in front, water in swimming pool in Feb was as cold as the sea and if you are in a room with sea views you will hear the live music until 11pm as if the band was in your room. Last the two other restaurants, Diábolo and Meat are average but very very slow in serving. Overall we enjoyed our stay with our toddler given the location and quality of rooms.

Edwin Mountifield

A wonderful hotel. Recently refurbished apparently and it has been done to an extremely high standard. The location is superb. Walk past the hotel's pool and out of the gate and you are on the promenade and the beach. Turn left and within a 5 minutes walk are are several excellent, well priced restaurants. We only had bed and breakfast but the latter had a good selection of good quality products. My one niggle was we had to queue to get a table 50% of the time. That is unacceptable. Also, the staff cleared our table on occasions before we had actually finished! Come on management - you only need to give guests a 'Not finished' card or something similar to put on the table to make staff aware. This did not detract from our stay however and I totally recommend this hotel to everyone. You will enjoy it.

Soma Das

An absolutely stunning hotel/resort...a feast for the eyes. Our room was large with an ocean view. We paid extra to have an additional bed since I was there with my 2 daughters. The breakfast was varied & delicious. The service/attitude of everyone we encountered was friendly & professional. The only issue I had was that there was no vent in our bathroom...thus, the walls & mirrors were steamy & sweaty after every shower & the toilet area did not air out well, again because there is no vent, & therefore a lack of circulation. Overall, our stay was very enjoyable.

Marianna

While the hotel may have a beautiful design, that’s about the only good thing it has going for it. It is completely unsuitable for families with young children. The rooms are cold, with freezing floors that make it uncomfortable to stay in, and the so-called “heated” pools are anything but warm. In fact, the pools are in terrible condition—I have never seen anything like this in a so-called 5-star hotel. There is no childcare for kids under four, no baby food, and no healthy options for children on the menu—making it clear that families were not considered in the planning of this place. To make matters worse, there are absolutely no activities for kids below 4. If you’re traveling as a family, expect your children to be bored out of their minds. The layout is also a nightmare for anyone with a stroller, as stairs are everywhere, making navigation frustrating. On top of that, the location is terrible—you’re stuck in the middle of nowhere with nothing to do unless you’re here for golf. Overall, this hotel seems better suited for older couples or solo travelers. If you have kids, don’t waste your time or money here.

M S

Incredible, there is no other place to go in Tenerife other than Ritz-Carlton. Pictures don’t do this place justice, it’s truly one of the most beautiful properties we’ve stayed at. Amazing attention to detail - made our stay a celebration for my husband’s birthday. Staff is incredible, sadly quite a bit understaffed at the pool and security (we forgot our passports and it took security 35 minutes to retrieve it when the walk to the room is 2 minutes so we missed our flight) but even with that I can’t fault the hotel overall. Everyone was kind and attentive. Thank you

James

Poor maintenance, tired and dirty hotel. Obvious lack of repair and maintenance issues, closed pool areas (main pool is not heated) broken tiles and broken lighting in common areas. Room was a joke, paint peeling off walls, broken tiles (see pics). Complained to the manager, Carmen. She smiled and said thanks for letting me know. No offer to change room or fix the damage, no solution offered, she just didn't care. Breakfast was the worst, overcrowded room with 15 min wait to sit down. Dirty tables, dirty floors and walls. Poor breakfast selection compared to other 4 star hotels. Beach is a public beach which graffiti on the walls. Hotel makes no effort to paint over graffiti or make the area nice. Hotel cable car has been broken for years. This hotel is not 5*. There is better available in Tenerife. We stayed at Jardin de Navaria which was superior in every way, better pool and better food. Don't waste your money on this dirty and tired hotel

Veronica Sears

An unusual Hotel in The Ritz Carlton Group. Set like a Moorish village with 6 restaurants all featuring different cuisines. The breakfast buffet is extensive and very well stocked, replenished and the service there is excellent. The Suite we had was exceptionally spacious. Strange to say, but too spacious or maybe a lack of furniture to fill the lounge area to the room. The sofas were extremely low to the ground, and a less fit person would have difficulty with getting up from them. The facilities ,coffee machine and mini bar in the room was well stocked. The overall complex, with included many rooms, large swimming pool area and a variety of shops made the complex fully inclusive and no need to venture out if not desired. The Hotel had a Venicular which went down to a sandy cove beach. A small toy train also took the road route there and run every 30 minutes. The beach is sandy and a large sectioned off for Hotel guests which have the complimentary use of beach chairs and towels. The public have the use of a part of the beach but they are obliged to walk down the many rocky steps to access the beach and as a result is appears to only be popular with locals from the island who know the drill. The Service in the Hotel and restaurants is good. Rooms kept clean and overall a good example of Ritz Carlton standard. The Hotel is placed on a rocky and high cliff and as such, with the different levels of the complex, moving from one area, say restaurant, to bedroom, to swimming pool, shops involves many steps so is not very well suited to disabled or people who have difficulty with stairs. However, overall, for a short stay the Ritz Carlton Abama is worth trying.

Clementina Alagna

We have just come back from 5 days staying here. Staff were lovely and very welcoming, entrance is absolutely stunning and clean. We upgraded to a larger room with no problems. Our apartment was massive was very clean and comfortable little out dated but still very nice beds were very comfortable. Food was great could find something to eat on every meal with a few fussy eaters which was great. All in all a lovely short few days that went far to fast and we were sad to leave

david edwards

Main entrance room looks great but that's it. Rooms dated, food very bland and almost cold. Entertainment was poor, entertainment team poor. Not much locally either as hardly no shops restaurants etc If your a plane spotter hotel is great as it's directly under airport flight path. Approx every 10/15min a plane comes over to land. Pool lifeguard was a young lad who looked like he'd just been pulled in off the street, he spent the day on his phone all day. I'd putt this hotel as a 2/3 star. We had good sunshine so not all bad

Adina A

A 5-Star Disgrace – Barely Deserves 2! I had high expectations for this hotel based on its 5-star rating, but it was a massive disappointment. The rooms are old and outdated, with tired décor and a lack of maintenance. Cleaning is appalling, with dust, grime, and an overall feeling of uncleanliness. The bathroom was unhygienic, clearly neglected, and far below acceptable standards. The food was disgusting—bland, poorly prepared, and far from the quality expected at a luxury hotel. As if that wasn’t bad enough, the entertainment felt like it was from the Stone Age, outdated, uninspiring, and completely lacking in excitement or modern appeal. For a hotel that claims to be 5-star, this was a joke. It doesn’t even deserve 2 stars. Avoid at all costs!

Rob Smith

Room was out of date. Needed an update and deep clean. Loose floor tiles, torn window curtains, windows wouldn't close properly, some windows screwed shut, rips in shower curtain. Bath and sink taps covered in timescale. Disgusting shower head. Bathroom smelt awful. Woke up with a bed louse on pillow. AVOID.

Porutiu Alex

We were first booked in a room that had a terrible toilet smell (even with windows open it just didn't go away), and almost all tiles were moving while you stepped on them. They probably had an inundation or something like that and just couldn't fix it back as before. The windows were also so bad that they just didn't close properly; one of them even had a screw to keep it closed (in aluminium lol) and didn't actually do anything. Imagine the planes fly by every 5 to 10 min... They were prompt to move us into another room as soon as we told them about these problems. The se one room was OK, minor problems but it looked like they just stopped investing in the rooms because everything else, outside, pool, cleaning and restaurant was just great.

Noel Maguire

Last night of a 14 day stay and it's been a fantastic experience. Our room had a spacious bed room with two single beds that made a generous double bed. The sofa folded out to provide another double bed. Kitchen and dining area with cooker, fridge, freezer, 2 x coffee machines (one that takes pods that you can buy in supermarket), microwave, kettle and a balcony with a table and that is a sun trap during the day. The apartment has two ceiling fans one in the bedroom and one in the main living area and a fantastic shower. We chose self catering with no breakfast and I am glad we did as there are some fantastic places to eat close by. The apartments have private beds that you can rent by the day for €35 but you also get this in credit at the bar/restaurant. The food is fresh, doesn't break the bank and happy hour seems frequent. The pool is spacious enough for the residents however the beach is just 5 minutes away. The staff are fantastic however put up with no nonsense, no horseplay in the pool, no visitors allowed from other hotels but very accommodating. Laundry services are available and we used them three times. Local supermarket is a few minutes walk and it's open 24 hours. A 10 minute walk takes you down into the Los Cristianos strip, 10 minute walk takes you to Los Americas and another 10 minutes walk takes you to Adeke. Taxis from all of these places back to the boutique range from €5-€11. Taxi ranks are everywhere and the reception will ring you a taxi to get to wherever you need to go. Places to eat Few minutes away you will find Olive Garden Deli, then Chicagos then on the strip itself Mokelinos. These places are amazing for Breakfast, Lunch or Dinner. In Los Americas you must try Harleys, The Imperial Pad Thai, Mama Mia, Aberdeen Ateak House and so many more. Places to drink you will fall into however Kinsellas in Los Christianos, Paddy O Kellys and Dubliner in Los Americas, you can see the theme here with Irish pubs, but they have a brilliant atmosphere. The Siam Mall and Water Park is €10 away and well worth the visit, especially Siam Park at Night Time (rent the water shoes). This island has some of the most magical and memorable sunsets I've ever seen and the beach is literally just a 10 minute walk. The local market is at the bottom strip and is there on a Sunday and a Tuesday, it's huges. We didn't do any excursions but there's plenty to do without doing those. We had a brilliant experience. It's Three Stars, quiet, no trouble and we would definitely book again.

Ryan Fuller

Rooms are lovely and have everything that is needed from a small kitchen fridge freeze sofa bed and 2 normal beds. Breakfast is good but is the same after a couple of days (earlier the better as there is more selection) Drinks from the bar are lovely and taste good. Staff and management are very nice and understanding always will to go the extra mile to help if needed. Only issue is the location due to it being on a large hill (it is a bit of a killer in the heat and the rooms do not have Aircon unless paid for but do have celling fans which we didn't turn off.

Jackie Overton

My brother stayed here, fantastic apartment and nice pool/bar area, would recommend only downside it's quite a hike up from the sea front and restaurants there.

Dave's Removals

Lovely place only downside is there isn't any air-conditioning, apart from that it was spot on just couldn't sleep at night with the heat but apparently can hire a unit for about 80£ for a week but someone said there quite noisy.

Frazer Stephenson

A nice place to stay and chill out, not to far from the beach and very close to some very nice places to eat and you always get a workout when you walk home up the steep hill. The buffet breakfast is pretty decent, Cocktails are amazing and beds comfortable. Staff are helpful.

Agnieszka Urbańska

Our stay at this hotel was truly unforgettable! The breathtaking views, surrounded by stunning flowers and palm trees, made every moment feel like paradise. The food was delicious, with a wide variety of options that pleased our palates every day. The golf course was the most beautiful we’ve ever seen, adding to the overall magic of the place. The staff were incredibly friendly and attentive, making us feel welcomed and cared for. It was an amazing experience to stay at such a remarkable destination! Without a doubt, a place worth visiting.

Kamil

Our experience at this hotel was truly exceptional! The serene and well-maintained pools provided a perfect, private escape for relaxation, contributing to the overall luxury of the stay. Surrounded by lush palm trees and vibrant flowers, the views were breathtaking, making every moment feel like paradise. The dining options were diverse and delicious, offering something new to enjoy each day. While the golf course added to the scenic beauty of the property, the well-equipped tennis and padel courts made it easy to stay active. The staff were welcoming and attentive, ensuring we felt looked after throughout our stay. It’s definitely a destination worth returning to!

Nicolas Svetkow

Unfortunately, this establishment proved to be another example of Tenerife’s 5-star façade: 4-star accommodations, 3-star service, and 5-star prices. From the moment we arrived, the experience was nothing short of appalling. At check-in, we were met by an astonishingly rude and dismissive staff member, Sr. Felipe, who, despite our presentation of a prepaid reservation via Hotels.com, insisted that we were at the wrong hotel and that our suite was fully booked. Rather than assisting us further, he proceeded to serve guests behind us, leaving us shocked at his unprofessionalism and utter lack of decorum. It took a call to Hotels.com—and, thankfully, the intervention of a more competent staff member—to locate our booking. Astonishingly, the suite we had reserved was, in fact, available. However, it took two hours to resolve this entirely avoidable issue. The suite itself was unremarkable: a standard apartment showing visible wear and tear, accompanied by a pervasive smell of mold. To make matters worse, the air conditioning in the bedroom did not work properly, resulting in poor air quality that forced us to leave the windows open. On the positive side, the rest of the staff members we encountered, particularly in the clubhouse and nearby spa, were kind and helpful. Their professionalism and attentiveness provided a glimpse of the level of service one might expect from a hotel of this supposed rating. This hotel has a long road to travel before it can justify its five-star rating. A complete overhaul of the check-in experience is desperately needed, paired with added training for the reception staff, along with a stronger focus on facility maintenance to ensure the accommodations meet the expected standards.

Sachiko Roberts

It was a very nice place and we enjoyed it. Upon our check in, we had issues with cockroaches and bugs (many of them) but they nicely relocated us. The staff was really nice and we enjoyed our stay. Getting our deposit took a long time and there were some miscommunications but overall the resort was nice. We hope to go back there next time. The nearby beach is really nice. And the drivers were also wonderful.

Sammy Aziz

Absolutely stunning place! Apartments are spacious and very clean. Rooms are big and has everything you need. Views are incredible. Luis at the pool makes the best drinks! 🍸 and all the staff are so lovely. Highly recommend this place!

David Campbell

What an amazing hotel, will definitely be back. The staff are amazing and what make the hotel so great, each staff member we interacted with was so friendly and accommodating. It really is a credit to say the hotel treats it staff when you see how happy each staff member seems to be. Breakfast was delicious with all the options you could ever want available. Our hotel room was lovely and big with a great view down to the sea. We really enjoyed the gym as well as the classes such as yoga and pilates that were on offer daily. Can't wait to return!

Tunde Jakab

Overall a very nice all-inclusive experience. The breakfast and the dinner buffet were great! The room (we stayed in the Sundeck Terrace House) was nice, spacious, clean, ok condition. The staff was very helpful and very kind. However, the young lady at the reception, Gabriella, was incredibly rude! Overall, I had 4 encounters with her, twice personally, twice on the phone, each time she spoke in an arrogant and very condescending manner. No manners for a 5* hotel.

Elena Carpenco

The best experience I’ve ever had! So nice place, we had room with possibility to walk at the garden. Every day started with bird singing. The buffet is beyond of my expectations, especially breakfast. Very wide range of delicious food, with possibility to have breakfast outside looking on the ocean. In the evening when we came, magical sounds of harp were heard. The hotel staff deserves special praise, everybody was so friendly and smiling, so you feel really happy to be there. My sister had birthday during our stay. The hotel prepared special gift for her and it was really outstanding, she was very surprised and happy! Thank you for our amazing stay, it was like a paradise on the earth!

Mr Whippy Leeds

Superb hotel one of the best we have stayed in Tenerife. The staff are so attentive with a happy smile nothing is too much trouble. Food excellent, rooms excellent and quiet. Pool area is 1st class if I had to find a fault the only negative is it’s on a steel hill so taxi ride may be needed if you can’t handle the walk but we enjoyed it

B P

I usually write reviews to highlight areas for improvement, but this time is different—I absolutely love this hotel. They have truly thought of everything to make your stay as comfortable as possible. From providing a pool bag in case you forget one to offering complimentary breakfast if you arrive early, I am not even counting small other stuff, their attention to detail is remarkable. The rooms are spacious, impeccably clean, and equipped with bathtubs. Even the bathroom was impressively large—almost the size of a small room! The fresh buffet area offers an à la carte-style service, and the king-size bed with a single mattress is incredibly comfortable. There’s an extensive pillow selection in the room, and you can even request additional options at no extra cost. Beyond the comfort, I absolutely loved the interior design. The hotel features stunning artwork and sculptures throughout, including in the rooms. It’s clear they’ve collaborated with exceptional architects and designers, creating a space that feels both luxurious and inspiring. The dining experience is exceptional, especially the dinner, where you can indulge in delicious seafood. The hotel also boasts stunning views, further enhancing the overall experience. This is truly a five-star hotel that delivers on its promises. The only minor downside is the lack of direct access to the closest beach which is Duque Beach. Given that their property extends quite close to the shore, an elevator, stairs, or even a private entrance would be a fantastic addition. Other than that, everything was exceptional. I’m 100% certain I’ll be returning for a longer stay, and I look forward to exploring their other properties worldwide.

Ikram Abbouda

Extremely frustrating experience. I booked as a solo traveler, All Inclusive Luxury with Red Level access. The goal of this trip was to fight a growing burnout and make sure I had nothing to plan. It didn’t go as planned. Restaurants experience: What’s the point of having All inclusive when you can’t dine at the restaurant if your choosing? Once again, I am a solo traveler. Yesterday the same happened and I had to wait an hour before I could have a table. It was even more infuriating to see that the restaurant was half full. Have a 15min hold policy in place rather than asking your guests to come back at 9:30pm! Bedroom: I have a sea front bedroom with a jacuzzi. The jacuzzi itself hardly works, when the button is pressed, you’ll get bubble for 2min before having to press it again. No chance to relax. I reported that had ants in my bed but nothing was really done about it, they’re still enjoying their best life. But the worst part of the bedroom is the NOISE! You can hear absolutely everything including the other guests walking above you. Absolute nightmare. Red Level: part of the perks is that you have access to the spa with no extra charge. Nope, you have to pay 40€ to access it for 90min! However, I would like to give kudos to the Red Level reception team. They are extremely nice and helpful. In short, this is an extremely expensive hotel for a very stressful experience. I’m looking forward to leave on Thursday.

Olha Zahorulko

We rested our family in January. A magnificent hotel, tasty and diverse food, the room is exaggerated, comfortable, free, clean. A large well -groomed, green area, many different pools: also a long pool of sea water. There is a separate territory with a pool only for adults. Also, a separate territory for the recreation at the pool for numbers, increased comfort. Daily activity, different shows. We rested perfectly. I recommend it!

Bryony

Beautiful hotel to look at however definitely can’t claim it’s a 5*. The communication from the reception staff was awful. Not told true information regarding the hotel. The process to book to eat in the restaurants does not flow nicely and so doesn’t make the half board worth it. You try to book a restaurant on the app and the only times available is 9:30pm. You then have to try and book with the guest relations but this process takes forever and can’t offer you much better! The restaurants weren’t even full so makes no sense at all! Just trying to make you eat in the Buffet every day! No access to free water - they charge €5 for a small bottle of water! Luckily I found a shop nearby so stocked up there. But again this is not 5* quality. I also got food poisoning from the Asian restaurant but the hotel didn’t want to take any responsibility for this and tried to tell me that it was just a virus - imagine telling the customer (who works in healthcare) what they were experiencing!!! Zero compassion & zero customer service. There was also a constant stench of sewage everywhere. All in all, no part of this hotel can claim it’s a 5*!! Definitely would NOT recommend this hotel at all!

Mandy

Lovely hotel in a quiet area with walking opportunities close by. All staff we had contact with were friendly, approachable, kind, welcoming, and conscientious. Food choices are very good. Everywhere is clean and well maintained. We have had consistently high service across all Melia hotels we have visited.

Emily Watson

My stay at the Gran Meliá Palacio de Isora was simply spectacular, but what truly made the difference was the service at the Agave restaurant. I especially want to highlight Bea, Bea from Cuba, and Erika, who made every meal an unforgettable experience. Always attentive, friendly, and with a warm smile, they made us feel at home with their kindness and professionalism. The food at Agave is delicious, with well-prepared and flavorful dishes, but the exceptional service from these three stars took everything to the next level. Without a doubt, we will be back. Thank you for making our visit so special. Highly recommended!

Tivadar Limbacher

Mixed experience, definitely not 5* but also not too bad. Breakfast was quite good for example , and also the (free with half board but hard to reserve) Italian dinner was amazing (except the dessert). The views from most of the rooms should be good, we got the direct ocean facing... just wow, amazing. Pool area is also clean, nice, beautiful. The buffet dinner is quite bad, not worth it. Spa is pretty old and underwhelming. Spring mattress. Bathroom items low quality.

Don Reviewleone “The Critic with No Filter”

Beautiful hotel with great food, but inflexible room service The Roca Nivaria Hotel impresses with its beautiful and well-maintained property and relaxing atmosphere. One of the highlights is the excellent food – as a vegetarian or vegan, there is a wide selection and many delicious options, which is not always easy to find! However, the inflexible room service was a downside. When we returned from an excursion at around 2:30 PM, our room had not been cleaned yet. Just a few minutes later, the housekeeping staff knocked and wanted to start immediately, leaving us with barely any time to change before heading to the pool. It would have been nicer if they had been more accommodating in this regard. Overall, it's a lovely hotel, especially thanks to its cleanliness, great location, and excellent food.

Andrea Crvena

We spent an amazing week in Roca Nivaria. Rooms are big, nice and spotless clean, beds/mattresses super comfortabl All staff was nice, especially restaurant and housekeeping staff. Food was super delicious! Pool area also spotless clean. We are happy that we found a place for calm and quiet holiday and we can’t wait to come back.

Samuel C

We stay here for 8 nights. Wonderful stay indeed. Our room is the superior suite, spacious with a great view on the ocean. The room is cleaned twice every day, which is really nice. All staff are friendly. The location of the hotel is spot on, we particularly like the long walk along the coast. There are supermarkets and restaurants just steps from the hotel. Our kids love the hotel a lot! We would definitely recommend this superb hotel for everyone, especially if you have kids!

Ram Iyer

Day 2 of 6 of what has been a very disappointing experience. Small things that ruin everything else. Rude reception staff. Their inability to make things right when it has been fed back. No water replacement in the room despite a five star price tag. No water in the gym. Floodlights not being switched on despite players on the tennis court. Unfortunately negates the work of the nice people who do work here.

anne scarclose

Beautiful hotel, great staff. Rooms were comfortable with good beds & bed linen. Sadly lacked tea & milk supplies so were often unable to make ourselves breakfast tea. When mentioned we were brought coffee & flavoured teas but unfortunately not what we needed . The food was excellent as were the restaurants & staff, well looked after, nice relaxing music made the ambience special. The pool area was overcrowded , not helped by people being allowed to put towels on to save beds!! Sometimes rows of beds were left unused for hours . Pool attendants allowed this despite seeing people searching for beds . Definitely needs looking into. Spoils the lovely area. All in all though a lovely hotel.

Philippe Baert

Stayed at the hotel for a week. We thought it was fantastic! Pleasant reception with a drink and a cooling towel. The hotel has a very pleasant vibe, beautiful appearance and is very well maintained. Ideal location with direct access to the promenade. The room was spacious and was cleaned daily by the friendly maintenance staff. Breakfast incredibly good, everything was there. We loved the little details that set the hotel apart like the live music by the pool, the sunset bar and the gym with a fantastic sea view. Some points for improvement: The hotel must find a system to prevent the reservation of sunbeds at the pool. When we arrived at the pool after 10am, all the good sunbeds were already taken, even though no one was there. Water should be provided free of charge, now you could only take water in the gym. The prices for water in the minibar are exaggerated. All in all we had a wonderful stay, we will definitely come back!

Mark Ludwig

Lovely hotel with a great pool area. It’s right on the sea front, so it’s great to go for a walk. Breakfast is fantastic and service is really good. The only big down side for us that the once beautifully heated pool is now freezing cold, which is a real shame. It appears that many people have complained and the hotel’s promises to deal with it is merely lip service. To make matters worse, when we complained we were offered two free cocktails by way of an apology, but when we checked out we were made to pay for them as there was no record of our conversation! Would definitely return though, but only if they do something about the pool!

Mel Davidson

We just love this hotel. The location is subjective as it suits us although generally it is well sited. The food is consistently good and the facilities are also excellent. There is entertainment every evening and this is usually very good and great to sit outside listening to with a drink in hand. The pool area is fantastic and there is a great atmosphere there as is the case overall with this hotel. We have stayed at the Jardin Tropical four times in a row and have recommended it to others including family members so in all I would recommend highly.

Andrea Sharples

Beautiful hotel , the bedroom/ bathroom were lovely and spacious. The furniture and furniture are stunning, the plants are beautiful, very up to date. The meals were superb, we were unsure whether to prebook the half board but we were so glad we did. We went up to the terrace every evening to watch the sunset, what a beautiful setting. The location of the hotel was perfect for us as we could access the promenade from the gate and go on some early morning walks. A very relaxing place to stay, all the staff from reception , bar, dining and house keeping very professional. The entertainment was excellent, great musicians, very stylish. We would return to this hotel.

Glenn Portnoy (Glenn)

Our family of four (two adults and two early teens) thoroughly enjoyed our week at H10 Atlantic Sunset. The hotel is spotless, and our room was clean, well-equipped, and spacious. We opted for a swim-up room, which was a definite highlight—the sun hit our balcony from 9 AM to 4 PM, making it perfect for relaxing. The staff were exceptionally friendly and professional, which was great to see. The food was of a good standard, with a varied buffet each day and a selection of à la carte restaurants to mix things up. The hotel is in a quieter part of the island, with local restaurants and a supermarket just five minutes away for convenience. There’s also a lovely coastal path, ideal for evening strolls. The hotel has 3 main pools, it was no issue to get a lounger and you can be with the younger families, or have some peace and quiet around the infinity pool. For families with younger children (under 10), the hotel is very well-organized and an excellent choice. However, the evening entertainment was a bit underwhelming—of amateur standard with limited seating—and there were no dedicated activities for teens, which was a drawback for us. For this I am giving the over all review 4 stars instead of 5. I would return to this hotel, but only if our teens were traveling with friends.

Stergios Vlachopoulos

This hotel is excellent! We were very pleased with the food, the staff, their reaction to special requests like gluten free alternatives, the decoration, the activities for kids, the pools and slides. Location has great views and some beaches in a few minutes of walk. In close walking distance there is not much else to do, but there is a bus stop nearby and plenty of indoor parking for your car, and then great options for shopping and entertainement at 5-10 minutes by car. We would definitely return there!

Lewis Barker

We had a fantastic stay at H10 Atlantic Tenerife in January for a week. From the moment we arrived, the staff were incredible — so welcoming and attentive, making sure we felt at home and had everything we needed. We went all-inclusive, and the food was top-notch. With access to three different restaurants, there was always something new to try, and the variety never left us feeling bored. Plus, the drinks options were plentiful, and it was a nice touch to have our minibar regularly stocked. Our family room was spacious, spotlessly clean, and well-equipped. The access to the balcony and the pools was a great bonus. The hotel itself was immaculate, and you could tell everything was well-maintained and run smoothly. A highlight was the free photographer service — we had a fantastic photo session with Jonas and his team, and the photos were beautiful. The underground parking was secure and convenient, and the hotel’s location was ideal. It was easy to get to from the airport, and we were able to take plenty of walks with our pram, with lots of family-friendly areas nearby for exploring. The gym and wellness spa were also excellent, and we enjoyed some wonderful massages during our stay. Overall, we would highly recommend H10 Atlantic Tenerife to any family looking for a relaxing, well-managed resort. We’ll definitely be booking again for our next trip!

Jingle

Do NOT book this hotel! We checked into this hotel’s family suite yesterday, full of excitement for our holiday. However, on the very first morning, my daughter was playing in the hotel's children's pool when she came down the slide and suddenly walked toward me with a blood-covered hand—her hand had been cut by the slide, leaving a 3 cm wound! I was absolutely shocked, heartbroken, and furious. This was supposed to be a wonderful vacation, but it turned into a nightmare from day one. The lifeguard helped bandage her wound, and when I asked for two extra plasters as a backup, he took his time picking through them and handed me two tiny round plasters, each only 1 cm in diameter—completely inadequate to cover her wound! I was speechless. This was beyond irresponsible! We then approached customer service, but the staff kept downplaying the incident, repeatedly insisting that it was just an "accident," like kids falling in a park. But excuse me—this is a supposedly prestigious five-star hotel, charging premium rates. How can it be compared to a public park? I paid over €500 per night for this hotel, yet the level of safety doesn’t even match that of a free playground? What’s even more infuriating is that my daughter was simply using the slide normally, and she got injured! Are they suggesting that children shouldn’t touch the slide? It’s obvious that their facilities have safety issues! However, the customer service team refused to acknowledge any fault, insisted that their equipment was "perfectly fine," and dismissed our concerns. When we asked to speak with a manager, we were told she was "not available." When my daughter slid down the slide, her hand started bleeding. We went to the hotel hoping to be treated fairly, which naturally included covering the hospital bill. Instead, the hotel claimed that we were demanding compensation. We don’t have any health insurance in Spain, so shouldn’t the hotel pay for the medical fees incurred from their slide? Instead, it turned into extortion—utterly shameless! By the afternoon, the hotel sent my daughter a bag of candy. Seriously? I felt like I was staring at that same tiny, useless round plaster again—such an insult! We still have six more nights at this hotel. We originally booked this place so the kids could enjoy the sunshine and the children’s pool, but now I wouldn’t dare let them go near that hazardous area again. We spent almost €4,000 on this trip, expecting a perfect holiday, and instead, it has turned into a complete disappointment. Absolutely unacceptable!

Robert Petković

Excellent breakfast and dinner in a good restaurant with a rich selection, which is the "least impressive" of the restaurants the hotel offers. The room is very good, with a nice bathroom and walk-in shower, and a large balcony from which you can watch the sunset. We didn't even turn on the TV, but we commend the two USB sockets on each side of the bed, which allowed all our electronic devices to be fully charged for a new day of adventures. Although it's above the road, traffic isn't heavy, so the room isn't noisy. The neighboring Hard Rock hotel produces more noise, but it's tolerable and doesn't disturb sleep. The hotel also has a garage from which you can easily access the rooms, so we didn't even see the reception except on the first and last day. The pools are excellent, heated and with salt water, making swimming quite pleasant even in February. We believe we'll return again, as well as visit other H10 hotels around the world. Disliked · We booked a king-size bed but received two regular beds placed side by side. We had two mattresses, two sheets, and two duvets, which were arranged very narrowly each morning, so we had to struggle to pull out the bedding and get into bed. After that, a "gap" usually formed between the two beds, which easily moved apart from each other. It definitely wasn't the king-size bed experience we expected, but if that's the only thing we can fault them for, then you know how good our stay was.

Lesley Simpson

Me and my husband came to this hotel on 21st Feb for one week. I have given this hotel five stars! From the moment we arrived we have been made to feel so welcome. The hotel is beautiful, clean and all of the staff are so helpful and kind. They can’t do enough for you! The hotel room is gorgeous, we could use the mini bar as part of our all inclusive. The room was clean and well decorated. The cleaning staff all very friendly and made sure our room was cleaned everyday! The food is absolutely beautiful! Lots of choice! We got one night in the Gourmet Market for dinner and that was also fabulous! The cocktails are lovely and it’s all good quality alcohol on offer with the all inclusive package. We love love love this hotel and the wonderful experience we have had during our stay. It’s also in an excellent location in Costa Adeje! Thank you to all of the excellent hotel staff! All of the staff seem to enjoy their job at the hotel, lots of smiles and laughter! You won’t be disappointed if you book your stay at this hotel, we have zero complaints and feel well rested.

Alison Ansell

We have just returned home from this amazing hotel with wonderful happy memories.Every member of staff from the lovely lady servicing our bedroom who helped me find an item I had mislaid, to the restaurant, pool and reception. All acknowledge and smile when they pass by us and everything is done for our comfort and convenience. They all speak enough English to understand our needs. The system of reserving sun loungers is excellent. The hotel is spotlessly clean. A very relaxed,happy and special holiday. Thankyou to all the lovely staff.

Diane McMullan

We spent 24 nights at this hotel . We had a wonderful holiday . We went half board and the food was first class so much choice so fresh and staff so helpful. We were unsure about going half board as we heard some negative reviews. Breakfast and dinner just amazing. Special mention to Andrew in entertainments who also did some fitness classes . It was well worth going to his classes he explains everything and makes you feel tip top. We have never gone Star Prestige and have no desire to go as we had more than enough where we were . Will certainly be back to this beautiful hotel.

Dominic

Perfect hotel. We could check in early and our car could be parked in their garage (10€ per night). Our star prestige room spacious enough and cleaned very well. Entry to the exclusive roof top and terrace with ocean view was amazing. Buffet in the morning and evening was really good. Best asset of the hotel is the friendly and helpful staff. We will come again :)

Amanda Crawford

We stayed at the Sabila in January 2025 for one week. From the moment we arrived at the hotel until the day we left we were made to feel extremely welcome and we have nothing but positive things to say. The hotel is spotlessly clean, it is located close to the beach and promenade, is surrounded by some lovely restaurants and bars and is accessible for everyone. The food is plentiful, there is a good selection which is well displayed and caters for all tastes and food allergies. However the main thing that stood out for us was the staff. Every one of them was pleasant and helpful and there is no doubt that they all make this hotel so special. Sarah and Christian from the entertainment team were so lovely, funny and talented. They know how to have fun and make people feel good, huge thank you to them for getting so many people of all ages and abilities involved in the activities. The evening entertainment was very enjoyable , if it's not your thing you can still enjoy the atmosphere relaxing in the foyer with a drink. The rooms are tastefully decorated and the beds are extremely comfortable and draped in gorgeous Egyptian cotton bedding. The fridge and kettle / coffee maker in the room was a nice added extra. The pool area was beautifully laid out with sea views and plenty of sun loungers. It was kept extremely clean, had a lifeguard on duty and lovely staff to serve food and drinks throughout the day. We had a wonderful holiday here and would thoroughly recommend the hotel.

Elisabet Santana

The hotel's location was perfect, with stunning views of the ocean and easy access to the beach. The staff were incredibly friendly and went above and beyond to make my stay enjoyable. The food was delicious and varied, and I especially loved the themed dinners. I would highly recommend the Barceló Tenerife to anyone looking for a relaxing and luxurious vacation

Annika W.

Awesome crew / staff. Everyone is super friendly. Especially Victoria with her positive attitude is trying everything to make your stay as pleasant as possible. Lovely to sit at the waterfront for breakfast and dinner. What I found strange is that there is not even one free soft drink / water with the dinner, if you are not all inclusive. If you booked a sea view room, make sure to stay at a show or bar late, because otherwise you will anyway hear everything of the parties going on in the Plaza area. The animation team of active is also incredible. Can only recommend to attend the one or other workshop.

ggmail 110

Having a wonderful stay at Royal Hideaway, excellent breakfast, and food all around has been great, a nice Italian restaurant, and another buffet one on the other side of hotel, staff are all super friendly and helpful and a special mention to Justina, always friendly and welcoming. Highly recommend as a whole.

Ph.

Great hotel, with good food and very good drinks. Royal level benefits are awesome, like breakfast and dinner with sea view. Staff was also very friendly. Pool selection is nice. However, bathroom sinks and water taps could use an overhaul. Also, the neighbouring town is very loud and annoying. Will probably visit again in the future.

Doris Lagae

Wonderful, service excellent, food super ! We loved that it was outside the busy areas of Tenerife, will surely book again in the Barcelo hotels

Marina McCullagh

Isolated at the top of a hill, at the top of Adeje, the location is dreadful. There is no minimart or even a lollipop to be bought anywhere near, and considering we were in a self catering apartment, the lack of groceries near by other than a 15min walk down a giant hill (which you have to walk back up with said groceries) is bizarre, especially where the food options are limited. The hotel is also designed without health & safety in mind, with multiple tripping hazards where ramps are immediately alongside steps & stepped walkways are concealed by sand pits. We were also without hot showers for 4 days before the problem was resolved. On the plus side, The Buffet breakfast is fab and the cleaning staff & Camilla in reception are exemplary at their job.

Kirstine Farrer

Just back following a superb stay - it was by far our best holiday in Tenerife.All the staff helpful especially Corina and Marisa. Our Suite had spectacular view over the bay for the New Year fireworks display.

Ian O'Regan Cazabon

What an amazing place this is. From the moment we arrived we were greeted by Corina and Gerardo who couldn't have been more helpful. The hotel is absolutely beautiful and modern. We stated in the 1 bedroom suite with whirlpool. The room was lovely. Island kitchen, huge balcony with 2 day beds and dining table. The bedroom was very spacious with a large wardrobe for 2. Taking our 2 year old they also provided a spare bed. They also have a soft play room with 2 really friendly child minders there who were always doing arts and crafts, making balloons and making the space much more than just a play room. There are far too many positives with this hotel to list but what really makes it are the staff. I wanted to make it a special occasion as I was proposing to my girlfriend and Camilla the guest experience coordinator was just fantastic. Whatsapping, and even came in on her day off to arrange the special occasion. Her and Gerardo decorated the full room with rose petals, champagne, chocolate and balloons. The also filmed us coming in and arranged music. Camilla made the experience so special for us. Having stayed in 5 star hotels in the past I always find guest experience managers to be very in your face and salsey but Camilla was so sincere and genuine. Her involvement in the proposal was just as special for her. She is an asset to the hotel. Gerardo who is just brilliant showed us up to the room and told us everything we needed to know about the location. Javier was brilliant with restaurant recommendations every night when we were stuck for ideas. There is a large hill leading up to the hotel from the town but the hotel have that sorted. They give you free taxis down to the beach and the shopping centre from 9-5. They have 2 unbelievable restaurants in Kar Bon and Char. Where we ate and were really impressed with. As well as the breakfast buffet. Great choice and the food was tasty. All round a 10/10 experience and we will definitely be back.

Katie C

Stayed at the Baobab Suites for a week's holiday to Tenerife in one of their Divinity Lago rooms (1 bed suite with a hot tub). Firstly, the view from our balcony was absolutely 5 star, well worth the money we paid for the hotel. It was amazing seeing the mountain range one side, and having a sea view the other side and especially nice looking at this view at night in the hot tub! We loved the breakfast boxes - would highly recommend getting those and eating them in your suite as it is all locally sourced products from around the island, super fresh, and amazing it is all included in the price. We did also visit the breakfast buffet a couple of days and that was good too. I wish there were a few vegetarian alternatives for the sausages/bacon but to be honest there was still plenty to eat and we didn't go hungry. For dinner options we went to the BB Lounge on our arrival day and ordered room service from them as well during the stay. I would say the food is okay, and we weren't too blown away by it. Staff were very friendly and accommodated when we wanted to make a meat dish vegetarian though which was nice. The room service cost of an additional 20 Euros for them to walk it round to the room is a bit steep in my opinion though. We had a hire car for the duration of our stay and they kindly reserved a spot in the underground car park for us. If you don't have a hire car, reception will call taxi's up for you whenever you need and they arrive promptly within a couple of minutes which is nice. For certain areas as well you can get a voucher for those taxi journey's to be free too although it seems quite a limited area as we couldn't get into central Adeje for free by cab. Staff were very friendly and helpful when we needed them to be, and there were nice little touches like local chocolates left on our arrival day and departure day and a local bottle of wine. We did have a few small issues whilst there though which has stopped this being a 5 star review. Firstly there is cleaning every day and fresh towels which is nice, however the floors can still sometimes look a bit dirty and the indoor sofa and all the furniture on the balcony did look a bit grubby and could do with replacing or deep cleaning. The hot tub was fantastic but the first day we got there we pulled back the cover to find the cushions were grubby but more importantly that there was a yellow bacteria line all around the tub. We raised this with reception and someone did come out and clean this for us and then did visit every day. On our final day there the hot tub did start to smell a bit damp which could explain how the cushions on it were grimy and that build up occurred, so I don't think the water is changed in there for the duration of your stay. Secondly, we had a couple of issues with the door lock for our suite. The first time this happened my partner had to run downstairs 3 times to reception as they didn't seem to want to send someone and eventually they did send a maintenance man up with us to take a look at the lock. Lastly, we booked massages at the hotel and we received on the day notice that they needed to move one of them due to a member of staff having broken her foot the day before and her colleague being completely booked out the rest of the day so they couldn't accommodate both. Completely understandable and we did manage to cancel these free of charge because we had plans the rest of the week so we couldn't quite fit them in. But I feel perhaps more staff in the wellness centre might have helped this situation and it was a shame we didn't get to experience them. Overall it was a special stay with a gorgeous view and we certainly miss it now we're back in rainy England. It is in a nicer part of Tenerife with great restaurants in La Caleta within a 5 minute drive, and close enough to be able to get to central Adeje without being in it so you get that separation. Would recommend.

Stuart Jackson

We went here for our family summer holidays and had the best time ever. This hotel is just amazing and we didn't want to leave. Spotlessly clean, amazing food and the best staff in the world that make you feel like you're a rock star. Rooms are cleaned to perfection everyday and well stocked up with fresh towels, toiletries, tea, coffees and so much more. Outstanding view from our room which we had the suite with its own private pool and beach on our balcony and cannot recommend this enough for a touch of privacy and chill time for the family. The BB bar is fantastic too with amazing views also with the best staff in Tenerife that make you feel so welcome to serve you great food and great drinks which is also the same with the downstairs breakfast restaurant amazing staff and food with sooooo much selection of top class foods. At reception you have the most wonderful, welcoming, super friendly staff that are so helpful with any of your needs. Also a big shout out to Camilla ❤️ who is just the loveliest, most pleasant person in the whole world with the biggest brightest smile😁, a real joy to talk to every morning and made us all feel extremely special and is an asset to the hotel... I could go on and on about all the great things about the hotel, but you got to book it and get the full amazing customer experience for yourself. Hotel baobab is meant to be 5 Star we give it 6 star ⭐⭐⭐⭐⭐⭐. We look forward to coming to see everyone again, from the Jackson's @ TE 011.

Andy

One of the best hotels that we have visited in the world. We are not golfers as the majority of guests are but that does not detract from any part of the experience. Many hotels bill themselves as 5 star and are not; Las Madrigueras is a true 5 star establishment. Rooms have fantastic views, with spacious balconies and quality furniture. The whole hotel has shaded seating area throughout. It was 34/35 degrees for most of our stay, so this was a godsend. Restaurant and food quality and choice are superb. The pool is wonderful and never busy, if you like to swim. Finally the staff. Exemplary, friendly, professional and happy. The clientele are mainly well heeled Europeans and British. If you want a quiet, unspoiled break, this is a great choice. Not for everyone but most of the guests have been back here for the last ten years or more. I think they like to keep it a secret... and no wonder!

Jacqueline Crummie

Just absolutely loved the peace and quiet, staff first class 👌 and nothing is a problem. Went out of way to retrieve an item we lost in a taxi . I just can't rate this hotel as it's definitely 5 stars plus .Food, especially breakfast, was superb, oh another bonus, plenty of sun loungers

Alanna Reilly

Should never be a five star hotel , food is absolutely vile , clearers making so much noise with furniture etc at 7AM EVERY MORNING golf course next door very poor condition showers in the room are absolutely terrible going from freezing cold to skin blistering hot , booked a room as a couple and received 2 x single beds fit for children, will definitely not be back here for 5 star way overpriced to !

Richard Tomlin

We have recently returned from our holiday. I must say this hotel is lovely, the rooms, pool and golf were excellent. Really friendly staff and good food. Negatives with this hotel is there was no information in the rooms, meal times and general info about the area etc., also there was a lovely piano bar but unfortunately there was no pianist, so entertainment was not available. As the hotel is located quite away from facilities I think they have missed an opportunity having no evening entertainment.

Gústaf Gústafsson

Want a week of relaxation, golf, good food and sauna? This is the go-to place in Tenerife. Take the elevator down to the buggy garage and head on to the course in literally 4 minutes. Menu in the restaurant is actually very good and diverse. Dish of the day is usually pretty good. Staff is friendly and the athmosphere is calm and relaxing.

Barak Fewkes

We had a great time with 2 boys - 7/12yrs old. We came at the end of February and stayed for 6 days. Temps were 19-23 c. Great sun for my wife. The wind was strong sometimes but didn't bother. The place is big and in good condition. The location was good for our point of view, away from the main touristic part of the island. We had a car and went everywhere with it. The service was very good all over. We didn't use the kids' clubs too much, but it seems there were a lot of activities. The dining room was packed, and still, service was very good, and so was the food quality and diversity. We had a very nice room with sea view. There was plenty of room for us and the kids. The evening show was super.

Maria Angela Garcia

Even though the resort is targeted for families with children, I have to say it was also great for couples! The place is spotless, the staff seems to be cleaning all the time. Food was varied and very tasty. Unfortunately, like any other resort, pool cocktails aren't great, but since neither of us drink we didn't mind. The spa is great (although it comes with an extra price!), the gym is well equipped, and the sports bar and chill bar are perfect for music or live sports. We will definitely return!

Barrie Lawrence

What an amazing hotel - but it wasn’t what we expected! My wife and I are not very young these days, and asked the travel agent for a Tenerife hotel, food and drink included, and adults only. Love kids, but not on a quiet restful holiday. The agent booked us one accordingly. Then we received an email. The hotel we had booked was having construction work. Banging, but only some of it loud. Help! Back to the agent, who said we would like the Bahia Principe Fantasia. I suppose she forgot the ‘adults only’ - but… 7 pools, 5 restaurants, hundreds of adults and scores of kids. But such well behaved kids. Lots and lots of activities for them, which meant noise! But not on top of us. And I walked the coastal promenade, watched the golf over the road, and just loved the amazing variety of food at each meal. My wife sunbathed, and we both swam. Not what we expected, but we enjoyed our time there, and certainly would not hesitate to recommend it to those with children.

Roberta Kruzikaite

Food okay, but not 5 stars. Fresh orange juice is not included so you need to pay extra. Room size is good but covers have some marks so wouldn’t say it’s 5 stars. Location is nice as you can have a nice walk. 15 min drive from the airport. Balinese beds near swimming pool is not included - you need to pay €50 per bed. Show in theatre was really good and highly recommended!

Hannah Rogers

Perfect hotel for a holiday with kids. The pools and facilities kept the kids entertained all day even when it rained. We enjoyed the food in the buffet, lots of options for adults and kids. Lots of sugar for the kids though so had to choose carefully. The rooms are spotless and really big, plenty of room for us with two adults and two kids. It was fully cleaned to a sparkling standard daily, really couldn’t fault the maid service. Overall a really fantastic hotel

Gaetano Lanza

Gran Hotel Bahia del Duque Resort is a very nice hotel. The room we had was very nice, the bed was comfortable. In the room there was a coffee station with a nespresso machine, a safe, a minibar etc. I informed the receptionist that the day after we checked in was my partner birthday so we got a very nice surprise in the room . The breakfast was super, with a great selection of food and drinks. They have few swimming pools and restaurant to choose from. Most of the staff was friendly and polite. This is a great resort, however, if there was a better attention to the detail it would be even greater. The box with coffee and sugar was messy, not tidy up or cleaned from the previous guest. The day when we checked out we were very annoyed by the housekeeping: they come in the room while we were having breakfast (nothing wrong with that) they started to clear up the room, after the breakfast we went at the pool area and when we came back we noticed that they went in the room again... while in the room they try to come in again. it was not yet time to check out but the housekeeping tried hard to make us to go away, it was our check out day so they should just left us in peace since we did not overstay. (Visited January 2025)

Josh Eckart

Gran Hotel Bahia del Duque Resort was an amazing experience for my wife and I and our two young children. It was definitely a 5 star experience, and worth every penny. The grounds were immaculate, the staff was extremely friendly, the service was second to none, the rooms were very clean, the pools were beautiful and a huge success for entertaining our children, and the views from our room of the ocean and hotel grounds were gorgeous. The day we left we started planning our return trip and plan to stay at this resort every time we visit the island. It was a fantastic experience and we can’t wait to return.

William Blower

A lovely Canarian style resort hotel situated right by the beach in Adeje. 4 pools. 2 not heated 2 heated. Rooms were nice. The breakfast was great - Buffet style, tremendous choice. Breakfast Staff were great especially young Javier. We ate in the Italian restaurant. It got busy very quickly and staff seemed harassed and short staffed. We were sat by a doorway and kept getting brushed past when the staff were going past because there wasn’t much room there. The food was ok but nowhere near Michelin star quality.

Viktor Grek

Overpriced and Outdated with Rude Service I recently stayed at this hotel, expecting a luxurious experience given the extremely high prices. Unfortunately, it was a major disappointment. First, the hotel’s equipment and facilities are incredibly outdated. The furniture looks like it hasn’t been replaced in decades. The worst part, however, was the service. The receptionist, Irene, was particularly rude and unhelpful, treating guests as if they were a burden rather than valued customers. Instead of making the stay pleasant, she made it frustrating. For the price this hotel charges, you can find far better options with modern amenities and professional staff.

Julia Burg

From the arrival to the departure, everything went perfectly. The rooms was great, the staff had been smiley and helpful everywhere and the outdoors are just fab! If you have kids I highly recommend the kids club. I am only dreaming to go back!

James Bland

At first, I was a little bit disappointed that the staff didn't show us to your room. However, we did get a complimentary drink on arrival. All the staff made a fuss of our 2 year old daughter, and of course, she loved the attention. The cleaning staff were particularly lovely to her. Breakfast was one of the best I've come across. So much variety, all fresh. We particularly enjoyed the different fresh juices that were available. There is so much to do at this hotel, that children and teens would never get bored. Our daughter enjoyed the kids disco, but it was a little late. Only problem is that the hotel is so big, it can be a bit frustrating if you had children of a different age. Ie the slides are on a different level from the family pool. We loved it and would go back, especially with the grandparents! Thank you GF Victoria for a lovely holiday.

James Quinn

Fantastic hotel. Excellent services and very family friendly. We will be back for sure. Loses one star due to poor attitude from some front desk staff who made our request for a room change due to noise difficult. We are grateful for the room change but suggest that improvements could be made in how such requests are handled. Otherwise first class.

Julia Lomakina

It’s a nice hotel, but not 5 stars. Staff is friendly & attentive. Food in the buffet restaurant was very good, both breakfast & dinner. The most disappointing was our room: there was no hot water pressure, it was nearly impossible to shower (especially wash hair) and the sofa in the room was really dirty, all stained. Also there are no blackout curtains which is an issue when travelling with children. There was also occasional strong smell of sewage both in the room & pool area. Overall the hotel is good, solid 4 stars.

Fiona Anne Dunne

We had a fantastic week here with our eleven month old. In particular, the staff in the baby club made our experience. They were all so kind considerate and caring with our baby. Huge thank you to all of them, each and every one of them was exceptional.

anne seivwright

Great hotel for families. They have thought of everything. Small dressing gowns for the little ones, great kids menu, pool area and ball games. Our 2nd visit here and never been disappointed! Only thing i would ask for is the entertainment to be mixed up. Exact same acts as last year and just okay. But that's a minor thing and wouldn't stop us booking again. all the staff are super friendly and really helpful.

Jackie Gant

Possibly our 10th visit to Royal Hideaway Corales & as always a superb experience. The suites are well designed, luxurious as well as practical. All aspects of service are exceptional, I have never encountered anyone without a smile. The daily exercise classes are a highlight for us as the water is kind to older joints. Olga is a wonderful instructor who teaches with great music & a joyful attitude. There’s a schedule every day with something to suit all abilities. Virtually everyone we talk to has been here before which says a great deal about the quality of the hotel.

Grayson

Our stay was simply fantastic, exceeding all of our expectations. From the moment we arrived, the staff went above and beyond to make us feel welcome. Their warmth, professionalism, and attention to detail were remarkable. We would especially like to mention the exceptional service and assistance provided by Nelly, Ismael, and Helena, who truly made our experience unforgettable. The rooms are pure luxury, spacious, beautifully decorated, and with every detail meticulously considered. The bed was unbelievably comfortable, the bathroom felt like a personal spa, and the views from our balcony were breathtaking. It’s the perfect place to unwind and enjoy true comfort. The hotel’s restaurants deserve special recognition. Every meal was a delight, with dishes that were both creative and delicious, showcasing top-quality ingredients. This hotel completely won us over. It’s the perfect combination of luxury, comfort, and outstanding service. We’re already looking forward to our next visit and highly recommend it to anyone seeking an extraordinary experience!

Noel McLaughlin

Simply wonderful - a fabulous holiday, a fabulous hotel, a fabulous location…just perfection. Everything thing about the Royal Hideaway Corales Beach was fantastic, from check - in through to check out. The staff, the hotel and facilities were incredible. It was my husbands birthday and they kindly arranged a cake, a card and some bubbles for him. We loved the Maresia Atlantic Bar and pool…our daily go to location with its wonderful friendly staff, including the very helpful and kind Diego and Gabriel. All the pleasures of La Caleta are at you doorstep and further beyond. Can not recommend the Royal Hideaway enough.

Nele Schaukert

I had amazing holidays! This hotel is not only perfect for relaxing, but also for fitness activities. I really enjoyed the yoga in the morning, since it is perfect to start in the day. Also the food is amazing, so many different restaurants so yiu never get bored! I simply loved it and would come back always! It is super clean and the rooms are big and you have the perfect view with sun on the ocean.

Helen Boulton

This is our sixth time at Royal Hideaway Corales Beach as a group of four friends. Every time we have visited we have experienced exemplary service from everyone we have met, at reception, in the restaurants and bars, and by the pool and spa. The hotel is exceptionally clean and well maintained thanks to the brilliant housekeeping and maintenance teams. This year, Diego has been especially helpful around the pool. Thank you to the whole Corales Beach team for another fabulous break. We’ll see you soon!

Stephen T

What a find 😀👍 A beautiful boutique hotel with the most fantastic attentive staff and perfect location. Gorgeous room overlooking the very attractive pool and outdoors area with viewes to the beach and sea beyond. Our gorgeous room with upper mezzanine floor with plunge pool and cabana. The giant sumptuous bed large bathroom with walk in shower and bath fluffy towels and twin basins. However the friendly highly professional attentive staff who just made the stay even more perfect. Nothing was ever too much trouble. A special call out for the breakfast team and Emil who always gave us a fun start to the day. Pool area is gorgeous and perfect place to relax.Next door sister hotel has an easy access gym too and location beside seafront boardwalk and short walk to centre is super convenient !! Our 1st visit and will definitely be more when we return Thank you team 👌😀

Grandma Lindo

We have just had the greatest pleasure of vacationing at this hotel, it was expensive but our daughter and son in law treated us to this holiday. We had the most wonderful time , the hotel was spotless, rooms a great size , breakfast was superb and plenty of choice, the staff were second to none attentive but not intrusive polite and genuine “thank you all for your 1st class service” and the bonus, we were with our daughter and son in law who flew in from the states to spend time with us “we came from United Kingdom” We most definitely would love to stay there again and would highly recommend to other potential guests.

Carolin Pasi

We enjoyed our second stay here a lot. The staff was very welcoming and attentive, had very good recommendations for us concerning food and even though they couldn't offer a late check out for our surperior room, they gave us access to one of their standard rooms until we had to leave for the airport. The sister hotel offers a free gym which we used once. It was alright. In general, the music playing from their sister hotel was a little too loud (and sometimes repetitive) when you wanted to relax on the terraces. Breakfast was nice, not too many options but nevertheless very high quality and the kitchen could always accommodate our special wishes. All in all, we enjoyed our stay very much!

Ian Robert Burdon

Just back from 1 week staying at this hotel. This hotel is fantastic. What makes it so good apart from the pool area restaurant etc are the staff they are exceptional..We would recommend this hotel 100%. We will return.

Rodney Agnew

We couldn’t have asked for a better experience. Hotel Sir Anthony exceeded our expectations in every way, offering a warm and welcoming atmosphere that’s often missing in many 5-star hotels. From the moment we arrived, the staff were incredibly friendly and professional. On our first morning, the duty manager greeted us at breakfast with a simple yet perfect line: ‘Where would you like to sit; this is your home.’ It set the tone for the rest of our stay. The food was fantastic, and the facilities were top-notch. We booked a superior room, but spent most of our time relaxing by the pool, where there were plenty of high-quality sunbeds, parasols, and attentive service on hand. I also took advantage of the free gym at their sister hotel, which was spotless and well-equipped. Despite the central location, the hotel was quiet at night, making it an ideal retreat. Having stayed at several other top hotels in Tenerife, I can confidently say that this one is the best by far.

Olena Melnyk

Went here for a honeymoon and had absolutely zero regrets! It’s a slice of paradise. Went with a RedLevel partial ocean view room with jacuzzi on balcony and it was beyond amazing. Do yourself a favor and do the all inclusive- it is absolutely worth it. Everything was clean, the staff was so nice and they all spoke both Spanish and English. RedLevel has its own pool and it is gorgeous! The food was one of the best I’ve had at hotels with so many options! If you’re looking for an amazing and relaxing honeymoon, look no further.

Thomas Schönefeld

The resort is attractively designed but located in a rather remote area. There are few opportunities for strolling or activities outside the hotel. However, for guests who wish to focus entirely on the hotel facilities, this location is ideal. Our room in the Red-Level section was generally well-equipped but in an unacceptable condition upon arrival. The bathroom still contained organic remnants from the previous guests. Despite our immediate complaint, it took two days for the cleaning to be carried out. Considering the room price and the luxury standards of the resort, this is absolutely unacceptable. As an apology, we were offered a bottle of sparkling wine, which we found inappropriate. However, we chose not to comment further on this. The prices for wellness services are significantly above average, even for a 5-star resort. In summary, while the resort has potential, substantial improvements are needed in terms of cleanliness, service, and pricing.

Ian Clancy

The Gran Meliá Palacio de Isora must be one of the best hotels that we have ever stayed in. The Red Level is not a 5-star resort, it is far better. Yes, the grounds are very large and can be daunting to some, but the smaller (Adult only) Red Level, is more contained and far superior to the rest, and the rooms and amenities are excellent. Yes. The Hotel can be said to be aging, but the maintenance has been upgraded and it is difficult to fault the hotel in general. Any faults we found with minor items, like a leaking tap, were attended to very promptly. What makes the Red Level stand out is the high quality of the staff. They went out of their way to be welcoming and help, and no problem was too big for them to resolve. This particular visit was special to us as this week was my wife’s 80th birthday and the (reception) staff went above and beyond their normal duty to make her stay/day especially special. I don’t want to mention any member of staff especially because they were all great. With hand on heart(!), thank you.

Liutauras Ceprackas

Funny, promised sea front view is more like a concrete wall view. In order to see the sea, u have to stand on the chair. There is no control who enters the zone of the Red level, with no visible borders, so there is no feeling of exclusivity. The happy hour is a joke, cheap carbohydrates and cheap alcohol , but it seems that nobody cares . Flip-flops and swimming shorts accepted at the Red level club. So don't spend money on this worthless upgrade . U will get pennies worth value. And the cherry on the top is a party in front of our balcony . P.S. The pool at the Red level is at least 2 degrees colder than the pool at the adult pool at the gran melia( the service at the pool is good!).

Antonio P

From NJ, USA!! Came here for my Honeymoon and I cannot say enough good things about this place. If you’re on the fence picking a place on this beautiful island, I will just say that our time here was unforgettable and the team made us feel extremely special even though there are many other guests there! They were always accommodating and the room was extremely clean. Can’t say enough about this place. Special thanks to Lucas, Moha, and Andre!!! Amazing people.

Callum Cox

The staff are lovely, food is great facilities are good. Can't fault the hotel its self... It's the utterly miserable clientele that ruin this hotel. It's not a hotel for anyone under 60, or for anyone who.... likes fun, or happiness. You can be glared and head shaken at for laughing, or even having a toned down conversation around the pool. You can go all day without seeing a smile there, most people don't talk at all. It was like being back at school in the meanest teacher's lesson. Really unnerving. In summary. If you're not a sour old toff, I would probably go somewhere else

Tom

This hotel is truly a paradise on earth. Over the years, we’ve stayed in several highly-rated hotels in Tenerife, but none can compare to this exceptional gem. From the elegant colonial-style rooms to the absolute tranquility and breathtaking views of the turquoise-blue ocean and the finest beach in southern Tenerife, every aspect is perfection. The restaurant’s cuisine is nothing short of exquisite, and the hospitality is unmatched. Tiziana and Alejandra, in particular, went above and beyond to make our stay as delightful as possible – their warmth, care, and attention to detail were truly extraordinary. Words cannot fully capture how exceptional this place is. We’re completely hooked!

Alyson Amrita

Best hotel experience of all time! The hotel is absolutely stunning. It's right by the beach which is great, and the staff is next level. We spent a few days here for our honeymoon and could not have had a better experience. 1000000% would recommend. It's tranquil, gorgeous, fun, and just plain lovely.

gillian windett

Another fabulous stay in this lovely hotel. I have now been here several times and it is just perfect for my personal wellness mini break! Everything about the hotel works brilliantly.. the lovely staff (Tiziana and the team are warm, friendly and just so helpful); the location; the sea view suites; food/drink; pool and lovely spa. And it is perfectly placed for a nice walk along the paseo into La Caleta.

mike barratt

Just fabulous. Had a junior suite..huge with massive balcony .staff are fantastic and so friendly and helpful .food great..pool warm and huge and really appreciated the adults only quietness. Perfect for a winter sun break.

Brid McMahon

Absolute perfection! I agree with the praise for the brilliant staff throughout the hotel. Welcoming, friendly, efficient, genuine. From the hotel architecture and spacious rooms to the immaculate restaurants, pools, and surroundings, everything is maintained to the highest standard while respecting the beautiful natural landscape. Excellent location for kids too. There is something for everyone here. Can't wait to come back.

filip caesemaeker

Our stay at this hotel was nothing short of exceptional. From the moment we arrived, the service was impeccable—attentive, friendly, and truly dedicated to making our experience unforgettable. The hotel is situated in a breathtaking location, surrounded by stunning scenery that adds to the overall sense of relaxation and luxury. Whether you're looking to explore the area or simply unwind, this setting is perfect. One of the highlights of my stay was the outstanding breakfast. The selection was extensive, with fresh, high-quality ingredients and a variety of delicious options to suit all tastes. It was the perfect way to start the day. Overall, this hotel exceeded all expectations. With its perfect service, beautiful surroundings, and exceptional breakfast, I can highly recommend it to anyone looking for a top-tier experience. I will definitely be returning!

Lynn Nolan

This hotel is a jewel and whilst it is pricey I would comment you get what you pay for and here it is upmarket, relaxing,order and very clean. Having worked in hospitality with a major international hotel group I can honestly say the management should be very proud of their team members. Each and every member of staff was nothing but welcoming, courteous and helpful always going that extra mile to make our stay enjoyable. Our suite was outstanding and had everything we needed. With spectacular views and comfortable balcony furniture it was wonderful to relax and watch the sunset in the evening. We couldn’t fault anything at all - housekeeping went over and above to look after us. Food and drinks selection very good. Today it’s not often you are asked how you are enjoying but the team here have got it just right! Thank you so much for a wonderful stay - we will be back !

Gillian Tiltman

This hotel is amazing. We have a villa room with a private pool (I am staying here with my 7 year old daughter). The room is really amazing. We are not doing any cooking but having the kitchen is great as well as the washing machine and dryer. The private pool is AMAZING. The staff are also brilliant, everyone is super friendly and helpful. The breakfast is so nice and the restaurants for lunch and dinner are great too. We can’t wait to come back, it’s just perfect. Special mention for Justyna at breakfast, she’s a super star. Thank you so much.

sanjayk124

My wife and I came here for a week of relaxation and some winter sun. It’s truly been one of the best experiences we’ve had. The hotel is fantastic. You’re made to feel special as soon as you arrive. We on my birthday and were greeted with a bottle of something fizzy and a cake, which was a lovely touch. We spent most of our days at the roof top terrace around the pool. It’s such an amazing place to relax and the service we received there was second to none. Especially by Ismael who has made our stay extra memorable. Nothing was too much trouble, and he was extremely polite , courteous and fun. So a big thank you to Ismael.

Larry Silverstein

Our butler, Valentin, was fantastic. Whenever we reported a problem with the room, he made sure it was quickly taken care of. When the mini-fridge didn’t have a beverage I wanted (Coke Zero), he made a trip to the market to get some (although I wouldn’t have asked had I known!). His level of service and friendliness was outstanding.

Gavin

We stayed for a birthday treat and what a treat. Thanks to Kim, Francisco and Jocelin for arranging and enhancing our stay. Wonderful hotel with amazingly comfortable rooms and a perfect sea view. But what makes it is the staff; we have been spoiled rotten and it's an absolute pleasure to meet people in hospitality who so very enjoy hospitality. Special thanks to Aramburu who went out of her way to look after us, and the whole team both at breakfast and during the day at the pool who are always friendly, always happy, always wonderful. We can't wait to return.

Trudy Wilk

Iberostar Anthelia in Costa Adeje , Tenerife, is a very special hotel. Great location, great hotel and above all else wonderful staff. The staff in Zeus buffet restaurant are absolutely incredible. Most of this last week we have been looked after by Margarita and she is so understanding and competent and always with a happy smile and cheery outlook. She epitomises the whole thing about Iberostar staff and their commitment to tourism. Well done everyone and thanks for the warm welcome we always receive on our visits to the Anthelia hotel in Tenerife.

Osaki

Unfortunately I had to wait ~1h for check in as there were 3 before me and the couple that arrived after me got checked in before me as well (even though they informed the butler that I was there before them, but he straight up ignored it!) 😤 Room was spacious and clean (except for the ants in the bathroom). Though I don’t know how someone who isn’t super thin can fit into the shower. 😅 The food at Lagarto and Poseidón was great and mid at the other restaurants. But I had to remind them of my food allergies each time and even then I had to return some dishes because they forgot it in between, which tbh is a no-go at a 5 star hotel… Special shout out to my personal butler and the head waiter of Poseidón as they were the only ones who I only had to tell about my food allergies once. ❤️ If you have celiac disease I would avoid the buffet as the gf stuff is placed right next and in between the non-gf stuff making cross contamination a common occurrence. I also got glutened at Sea Soul… If you want to sleep longer than 9 a.m. put the do-not-disturb sign out the night before or staff will just come in as there is no way to lock the door with e.g. a chain. Looking the door from the inside with the knob doesn’t help as they will open anyways. For room service expect the food to arrive lukewarm, also the English from the person who picked up the phone was next to not understandable. The hotel location is perfect and most of the staff is super friendly but there are also working a few who clearly have no idea what customer service is. All in all I don’t know if I was just terrible unlucky or if 5 star hotels in Tenerife just aren’t on the same level as elsewhere? If you don’t have any food allergies/health issues the hotel will still be a decent choice just for the location alone.

Carlos Almeida

Excellent hotel. It is a small hotel located in a large Iberostar Anthelia. Adults only. Personalized reception service. Very spacious room with a lounge with bar and minibar, bedroom, bathroom, and balcony. The hotel has two swimming pools, one heated and the other with a non-heated jacuzzi. It is the perfect restaurant/pool bar with friendly staff. Guests can have breakfast à la carte in the Mirador restaurant or dine in any of the hotel's 6 restaurants. The only negative points are the mobility limitations. Access to the Mirador restaurant is by stairs, and there is no elevator (I'm not a stair climber). Another point for those with some limitations is the height of the beds, which may be too high for some people.

Clementine G.

Arriving at this hotel was like stepping into a dream. Sadly, we only spent one night here but it was perfect from beginning to end. Friendly staff, beautiful decor, clean and inviting spaces. We stayed in River villa 8 and it was beyond expectations. Very large rooms, a comfortable bed, a great shower and beautiful bathtub, a well stocked wine fridge, a lovely private outdoor seating area, and everything was very clean and fresh feeling. It was also incredibly private and quiet. Comfortable robes and sandal slippers in the room, as well as a nice beach bag and amenities bag. Of course the highlight was the incredible swim out pool. It was the perfect temperature, and swimming down the river felt like paradise, with palms overhanging and birds singing. Even in the rain (which is not typical weather for the area) it was magical, and was often empty of other guests. We ate at The Top restaurant and everything was delicious and service was impeccable. Several vegetarian options (the tomato tartare was lovely!), and some special dishes that are prepared tableside. The breakfast buffet was elegant and had a lot of tasty options as well. This has usurped our previous favourite hotel on Tenerife, and when we return we will definitely be booking here!

Tom Grygorcewicz

Absolutely phenomenal experience and amazing service! All the food has been beyond amazing and the spa is amazing too. Can’t really say enough great things about our stay here. The river in the back of your villa is super unique and fun. Always heated too so it’s consistently a good temp

Gareth Stingemore

I can not explain how grateful we are to Lydia and all of the staff at Royal River for an unbelievable birthday celebration for my wife. The lengths they went to were well beyond expectations, incredible decorations in the villa and the restaurant. I have traveled to over 50 destinations in the world and Royal River stands out as the best. Gracias Gareth

Love my Food

First impression stunning unfortunately the service falls short of a luxury experience. Absolutely not worth what you pay for. Having had the privilege to stay in luxury hotels this one in comparison is disappointing. - Receptionist checked us in, took us to our villa (wrong villa), brought our luggage only when we asked if someone could assist. All felt clumsy - had to specifically follow up on small details like wifi details, water for the room. Wasn’t slick - dinner took over an hour to arrive ( ordered burgers) others who had arrived after us were eating before we were. Had to chase - I’m a coeliac asked for gluten free bread / bun. Eventually my burger arrived with bread in the wrapper and it was a make your own burger. Really when I’m paying £50 for a burger? - no turn down service So yes first impression style but no substance.

Ian Bailey

Hands down the best 5 star resort we have stayed in. We are recently married and decided to spend three nights in Royal River post wedding. Royal river is exceptional from every aspect. We stayed in River villa 10 and despite our room being a wheelchair accessible room we still would not change a thing. The level of privacy, customers service and food options is outstanding! From the moment you arrive till the time you leave you are spoilt with exceptional service and atmosphere. I would highly recommend royal river to anyone who visits Tenerife! Worth every penny!