5 Star Tenerife Holidays

Hannah Rowles

Just got back from a 4 night stay. The rooms are dated but the beds are comfy, clean and have what you need. The food was lovely (hot if you get there when it opens) paella every lunch and fresh prawns one evening. A different selection of meats each day. The vegetarian options were also very nice. The beer was good as was the sangria. The hotel was busy but still quiet enough to be able to easily get a sunbed. The entertainment was good and the staff were friendly. No complaints at all and would definitely return. As for the reviews regarding flies - yes there was flies (not swarms) but you cant help nature.

Richard Whinn

Great value, spacious rooms, excellent service and friendly staff throughout!! Very helpful reception staff. Great location for short transfer from airport Food very good and lots of choice especially for an all inclusive. Entertainment could do with a review and improvement Nice pool area and plenty of sun loungers / space. Would return and recommend

Юлия Лаптева

This is our second time at this hotel this year. The rooms are huge, the beds are very comfortable, it is clean and spacious. The cleaning is regular. The food is very tasty, you will not go hungry, fish, meat, vegetables and fruits. Food for every taste. The animation is great. The animation team is great! I would especially like to mention Gabriella❤️❤️❤️, she is very cool, she loves children, people and her job, she is very cheerful and kind, she leaves no one without attention. The hotel staff is very polite, good people work here. Thank you all very much!!!

Billy Hendrie

Absolutely amazing hotel. Very hard working staff in restaurant. Housekeeping. Piano bar pool bar reception well done to you all. Always helpfool never seen any staff where ever we went doing nothing always busy pool staff done excellent keeping all areas clean and tidy. Food exceptional lots to choose from staff worked non stop cleaning tables ready for the next guests well done to the chefs in front of house and the chefs in the kitchens housekeeping staff you were brilliant reception staff thank you for all your help especially Maria who is a credit to front house staff incredible. Definitely coming back hopefully in November,

Kelly Easton

Could never be classed as 5 star! The rooms are dated but they are clean. The food is absolutely awful, always cold! Even when first in restaurant, the choices are repetitive and limited. Cocktails aren't actually included in the all inclusive package only 2 on the list are included and they come from a machine not handmade. We went on honeymoon and were told we could have an upgrade on our room but it would cost us! The staff are limited so queuing for food and drink was always bad. The entertainment on evenings wasn't bad but there was nothing in the way of kids entertainment that was extremely limited, this didn't bother us but it would had we have come with the kids. There isn't much around the hotel but the bus stop is directly outside the hotel so you can easily access San Blas and Los Christianos.

Ryan Fuller

Rooms are lovely and have everything that is needed from a small kitchen fridge freeze sofa bed and 2 normal beds. Breakfast is good but is the same after a couple of days (earlier the better as there is more selection) Drinks from the bar are lovely and taste good. Staff and management are very nice and understanding always will to go the extra mile to help if needed. Only issue is the location due to it being on a large hill (it is a bit of a killer in the heat and the rooms do not have Aircon unless paid for but do have celling fans which we didn't turn off.

Noel Maguire

Last night of a 14 day stay and it's been a fantastic experience. Our room had a spacious bed room with two single beds that made a generous double bed. The sofa folded out to provide another double bed. Kitchen and dining area with cooker, fridge, freezer, 2 x coffee machines (one that takes pods that you can buy in supermarket), microwave, kettle and a balcony with a table and that is a sun trap during the day. The apartment has two ceiling fans one in the bedroom and one in the main living area and a fantastic shower. We chose self catering with no breakfast and I am glad we did as there are some fantastic places to eat close by. The apartments have private beds that you can rent by the day for €35 but you also get this in credit at the bar/restaurant. The food is fresh, doesn't break the bank and happy hour seems frequent. The pool is spacious enough for the residents however the beach is just 5 minutes away. The staff are fantastic however put up with no nonsense, no horseplay in the pool, no visitors allowed from other hotels but very accommodating. Laundry services are available and we used them three times. Local supermarket is a few minutes walk and it's open 24 hours. A 10 minute walk takes you down into the Los Cristianos strip, 10 minute walk takes you to Los Americas and another 10 minutes walk takes you to Adeke. Taxis from all of these places back to the boutique range from €5-€11. Taxi ranks are everywhere and the reception will ring you a taxi to get to wherever you need to go. Places to eat Few minutes away you will find Olive Garden Deli, then Chicagos then on the strip itself Mokelinos. These places are amazing for Breakfast, Lunch or Dinner. In Los Americas you must try Harleys, The Imperial Pad Thai, Mama Mia, Aberdeen Ateak House and so many more. Places to drink you will fall into however Kinsellas in Los Christianos, Paddy O Kellys and Dubliner in Los Americas, you can see the theme here with Irish pubs, but they have a brilliant atmosphere. The Siam Mall and Water Park is €10 away and well worth the visit, especially Siam Park at Night Time (rent the water shoes). This island has some of the most magical and memorable sunsets I've ever seen and the beach is literally just a 10 minute walk. The local market is at the bottom strip and is there on a Sunday and a Tuesday, it's huges. We didn't do any excursions but there's plenty to do without doing those. We had a brilliant experience. It's Three Stars, quiet, no trouble and we would definitely book again.

David Shea

Lovely place only downside is there isn't any air-conditioning, apart from that it was spot on just couldn't sleep at night with the heat but apparently can hire a unit for about 80£ for a week but someone said there quite noisy.

Lesley Metcalfe

Wonderful apartments very spacious. The balcony is very private no over looking at all.

Pete Sparks

Fantastic location, clean well laid out rooms ,great pool friendly and helpful staff

Sharon Campbell

I spent my birthday at this hotel in November and had an amazing time. Our room was modern and spacious. We felt fortunate to have had a great balcony view, which over looked the sea and the adult pool. The hotel didn't disappoint and was just like the website pictures. It certainly had the wow factor with live bands and memorabilia forming decorative art. Our stay was made more memorable by the friendly staff, especially room service. Giving a huge thanks to Tania on reception for a warm welcome on day one. A special thank you goes to lovely Christina for helping to sort out our shuttle bus back to the airport; and ensuring we had an additional hour to check out of our room.

Sarah Jane

Great holiday hotel caters for all ages. My daughter did not run out of things to do. Teen spirit Rock Stars holiday club was fab. Vanessa was a great host, friendly and fun. Rock spa was great but not long enough! Rooms were high spec, clean and spacious. Only disappointment was not being able to visit the Sky Bar due to the windy weather 😑. Guess that's an excuse for another visit 🙃

Karen McWilliam

3rd time staying here and is absolutely brilliant! If you are happy to hang about the hotel and not wander around shops, pubs etc then it’s the place to be. Also just a short taxi ride to the next resort. Special mention to Isabel in the Rock shop! She was extremely helpful, friendly and lovely lady. Enjoy your new job!

Michelle Ritchie

Had a great holiday here. Staff are very attentive and look after you well. Slightly disappointed that all inclusive only applies to certain drinks and limited menu at some of the restaurant's and pay extra for others. Choice and quality in the main restaurant is very good though. I enjoyed daily aqua aerobics with Anita, which allowed me to work off some of the food and drink! Great live bands in the evening too.

Polina Sharkevych

We had a great stay at this hotel. It was my husband’s birthday, and they surprised us with a complimentary room upgrade. It was modern, clean, and well-equipped with a beautiful view. The breakfast was excellent, with a wide selection of tasty options, and the staff was very attentive. Although we didn’t use the pool, it looked nice, and the complimentary parking was a pleasant touch. Overall, we were very satisfied and would be happy to stay with Hard rock hotel again.

Agnieszka Urbańska

Our stay at this hotel was truly unforgettable! The breathtaking views, surrounded by stunning flowers and palm trees, made every moment feel like paradise. The food was delicious, with a wide variety of options that pleased our palates every day. The golf course was the most beautiful we’ve ever seen, adding to the overall magic of the place. The staff were incredibly friendly and attentive, making us feel welcomed and cared for. It was an amazing experience to stay at such a remarkable destination! Without a doubt, a place worth visiting.

Kamil

Our experience at this hotel was truly exceptional! The serene and well-maintained pools provided a perfect, private escape for relaxation, contributing to the overall luxury of the stay. Surrounded by lush palm trees and vibrant flowers, the views were breathtaking, making every moment feel like paradise. The dining options were diverse and delicious, offering something new to enjoy each day. While the golf course added to the scenic beauty of the property, the well-equipped tennis and padel courts made it easy to stay active. The staff were welcoming and attentive, ensuring we felt looked after throughout our stay. It’s definitely a destination worth returning to!

Sammy Aziz

Absolutely stunning place! Apartments are spacious and very clean. Rooms are big and has everything you need. Views are incredible. Luis at the pool makes the best drinks! 🍸 and all the staff are so lovely. Highly recommend this place!

David Plischke

During our stay, money from two wallets and one envelope with a total value of approx. 1600 euros was stolen from our room (we think the cleaners stole it). There wasn’t any other option because during the whole stay we had our money there. Under no circumstances should you leave any valuables lying around in your room. The hotel staff absolutely denied that anyone from them had stolen it. Rather, they tried to wriggle out of it. We have reported it to the police, but of course, that’s not gonna help us get our money back. Besides that the hotel area is nice, restaurant is good and rooms are nice as well.

roy chaaya

Let’s start by the fact that Tenerife is a great island for a holiday. It has plenty of amenities and great places to see and enjoy a chilled and warm island vibe. However, our stay at Las Terrazas De Abamas Suites was by itself one of the best highlights for our 8 days stay on the island. Let’s start by the easiest part - the location and apartments themselves. Overlooking magnificent green spaces and golf courts, the apartments were spacious, very well maintained and containing every possible facility for a very convenient and comfortable stay. Housekeeping made sure to maintain the apartments in perfect shape on a daily basis with immaculate cleaning standards. Location wise the hotel was close enough to most of the key parts of the island and equally providing a quite hideaway vibe from the busy and crowded touristic locations and hotels. Beyond the nice, well maintained and serviced apartments, the great location and beautiful scenery, The staff were extremely friendly and beyond professional. All requests are handled on time, with immense care and kindness. Thanks to Felipe and the rest of the staff, our island experience was made significantly better. Taking the time and putting the effort to share the best of their knowledge on the best places to see, food to eat and locations to visit, the staff (Felipe especially) went above and beyond to what a 5 stars hotel staff experience would typically look like. We left immensely grateful and out of words to express the level of satisfaction and gratitude towards the staff. Mostly we were overwhelmed by their kind and professional manners and service. Big kudos and credits to FELIPE, Sadia, Maria and Julio. The team made our stay immensely memorable. Drinks at the hotel were very satisfactory. Breakfast is decent and has good quality- yet nothing overly special in it. This fact didn’t impact our stay in any shape or form as food options across the island are infinite, so shouldn’t be a deal breaker unless you are into a one-place static stay and you are not into exploring different food options and locations. Despite the little comments here and there (maybe better isolation inside the flats on windows and doors to stop insects from getting in but nothing major) I would still rate Las Terrazas as 10/10 due to the great facilities and well maintained apartments as well as mostly the great service that is strictly enabled by a very professional, committed and good-spirited staff.

Abi C

Such a fabulous hotel, the staff are brilliant at what they do. The food, drinks and entertainment is top tier. We booked a massage ( mine with Silvia ) and she did an amazing job. I felt like I floated out of the spa.

Sarah Moss

This hotel is simply superb in every way. If you are thinking about booking - do it! You won't be disappointed. After an incredibly busy and stressful year, my partner and I were seeking an end of season break and an opportunity to completely relax and unwind just before Christmas 2024. I tend to spend a lot of time researching trips away and this was the first time we'd decided to treat ourselves to a two week holiday so admittedly I made the process quite painstaking (!!) however for anyone else with similar tendencies, please save your time and look no further. We booked via Love Holidays and everything went incredibly smoothly. The hotel was only a short 10-minute trip from the airport and our stay was second to none. The hotel was immaculately clean and all the staff were very polite and courteous. The attention to detail was superb. The reception area is huge and was beautifully decorated for Christmas - everything about this hotel is done tastefully. It's very contemporary and modern. There are a range of activities taking place during the day which you can sign up for if you wish (pilates, stretching, jewellery making, towel origami etc) as well as music quizzes around the pool area and aqua fit classes. Whilst not having a dedicated show bar/entertainment area, there was a musical performance in the expansive lobby every evening (an Elton John tribute, rock band, chill out music from a duo etc). An additional bonus was the occasional live music performances around the pool area at sunset, notably the saxophonist - very classy. We loved every moment of our time at Iberostar Selection Sábila and didn't want to leave! The only little gripe if I am to mention one was the age-old problem of people leaving towels on sun beds. The 'pool rules' displayed as entering the pool area do clearly state that this is not permitted yet it's not enforced. Fine if people are going to have breakfast and go straight to the pool, however some sun beds were 'reserved' until mid-afternoon which sometimes made it tricky to get a decent spot. A first-come, first-served approach is probably the fairest way to proceed. However, people will always be people!

Bryan

An absolute gem of a hotel. Super modern, super luxurious, amazing staff and an excellent location. We are staying five nights all inclusive, with a beach front room with an extended outdoor terrace which is fantastic. From the moment we checked in we knew this was a special hotel. Can't recommend it enough, and this is being written by someone who really doesn't like holidaying in Spain. I thought I'd been converted with the excellent hotel, staff and facilities, however outside of the hotel is not what we want to holiday around. Can't recommend the hotel enough though. The staff, the quality of the food and services, including the amazing spa staff are second to none.

Deborah Daley

Great hotel with excellent service! Spent a few days for some winter sun, the hotel is classy and the staff deliver an excellent experience. Food and drinks are delicious (do the Star Prestige package for the extras) and there are activities if you want to partake - I really enjoyed making my own piece of jewellery to take home with Marcelo and Sara. Pedro in the bar is also some kind of drinks wizard! It’s also close to the beach. Would happily come back 😎

Maeve Connelly

Santiago helped me to swim with confidence and within 10 minutes he restored my confidence. He was very kind and supportive and challenged me too. The whole experience of the hotel and especially the pool side. Everyone is kind and friendly and respectful. I’ve been able to fully relax and unwind. I’d would thoroughly recommend

Brian Irving

A sleek, newly refurbished hotel situated in an excellent location. It's conveniently close to a beautiful beach, as well as numerous shops and restaurants. The rooms are stylish, contemporary, and recently updated, featuring exceptional showers. The bar, restaurant, and animation teams are warm, engaging, and entertaining. Evening live entertainment has also been consistently impressive.

Ann Rogers

Beautiful hotel it is pure luxury. Recently renovated to a high standard. We only booked an hour before arrival as we had a problem with our original apartment. The receptionist was really lovely and the porter got us a drink while we checked it. It was 9am however they really obliged us by getting us a room by 10. Breakfast and dinner were of very good standard. We are already planning our return trip.

Laura Casonato

Hotel in excellent location, close to the beach and shopping street. Modern and spacious rooms, a bit noisy view. The room was not totally clean, the floor had traces of clothing labels from those who had stayed before us. The sheets also had a small hole.. it should not happen in a 5 star hotel. In the bathroom all the courtesy accessories were missing, the soap dispenser was empty and was not refilled. Common apart from this, the hotel is very nice, spacious and clean. Excellent choice for breakfast, large pool with many sunbeds and towels available. Nice gym and games room. The SPA is located in the adjacent Cleopatra hotel reachable via a direct connection from the hotel pool. We had a very pleasant stay and will definitely return on our next visit to the island.

Kirk Wood

Literally blown away by how good the whole experience was! Can't fault it, any of it. We went all inclusive, 1st time doing it in Europe and we're pleasantly surprised! Hotel is super clean, excellent staff and like I say can't fault any of it... Will 100% be going back on our next trip to our favourite island 🏝

Joonas Kopperi

Great hotel with good location. Only minor downsides were 1. Some of the fruits in breakfast are canned, which should be changed. Otherwise the bf is good, and there's even free Cava. 2. The evening band stop playing at 11pm, and as there is no sound cancelling in the Windows, it's not easy to go in early. 3. The really small gym is with extra charge of 6€/ session. Given it's a 5 star hotel and the gym is really small, this one should be free, or have plenty of more equipment to choose from. All in all i highly recommend this one, and as said these are minor problems.

jerry seinfeld

The rooms at Hotel Hacienda del Conde are spacious, comfortable, and well-maintained, with a truly impressive golf course. The reception staff provides excellent service. However, the dining experience falls short: the food is disappointing, and the service in the restaurants is slow and inattentive. A place with potential, but significant improvements are needed in its dining offerings.

Viconstanze Unger

Wonderful small hotel! The area is ample divided in many different levels. There are several nice seating spots outside to enjoy the sun, as well as a nice garden to sit in the shade. The food and room service is amazing. The staff are super friendly, all speaking English and some of them knowing German as well. The only drawback is that that you need to expect some waiting time in the restaurant. It is directly located at the golf course and just a walk away from Buenavista. There are a lot of hiking trails around. To explore the island you‘ll need to factor in car rides of approximately 1,5 -2 hours.

F B

We are thourogly enjoing our stay at this Hotel. The location is far away from all the tourist masses. One needs to appreciate this, we clearly approve. The pool area is fantastic and everybody seems to understand the tranquility and peace this place can give. So the overall attitude is a quiet relaxation. Food at the restaurants and bars is good , the brekafast is fantastic. All staff are very friendly and professional. We also enjoy the neighbouring golf course for which there is a shuttle bus, but in fact it is a 5 minute walk. Yes, this is a 5 star holiday resort hotel (adults only, we approve!), it is not a 5 star business or city hotel.

Ross C

Doesn’t live up to the hype. Flies everywhere, air conditioning doesn’t work and staff seem incapable of attempting to fix it, breakfast buffet is unhygienic and lacking. A pain to get to over the mountain roads. We gave the staff the opportunity to fix issues during our stay, and we’ve also written to them since, but I’m afraid they are in denial and don’t want to admit anything is at fault. If you get upgraded to “golf course view” I wouldn’t get too excited because for all intents and purposes the room is identical to the lower room type. You won’t get much view of the golf course as it’ll probably be blocked by trees, and the sea is too far away. Ocean pool is by far the best one but you have to book a time slot. Disappointed and won’t return.

Órla Domínguez-Tumulty

5 star stay! The staff and service were impeccable, and the rooms were perfectly clean and spacious. The breakfast buffet was huge and had a great variety of options. The grounds of the hotel are very well kept and there are lots of chill out areas. Honestly can’t fault this hotel at all — it was very surprising to see one star reviews left recently as they do not reflect the reality of the hotel in my opinion.

Hannah

Stayed at this hotel for the first time last week & I hope it won’t be the last. The hotel is beautifully kept & has wonderful facilities, bars & restaurants. We stayed privilege all inclusive which gave us use of the roof top privilege area & all the restaurants & everything was just amazing. We had a wonderful, relaxing week & didn’t want to come home. All staff from reception, to the restaurant & bar staff & the cleaners were all so wonderful & always had a smile on their faces. They go above & beyond to ensure you have a wonderful stay & are a credit to the hotel. Thank you so much for a wonderful stay & we hope to return one day.

Lionel Pierret

We recently stayed at the H1O hotel, and overall, it was a very positive experience. The hotel is beautiful and very well maintained. What stood out the most was the attentive and friendly staff, who did everything to make our stay enjoyable. However, there was one aspect that slightly diminished our experience. Both during breakfast and dinner, we felt like we were in a 'McDonald's-like' environment—not because of the food (which was great), but because of the many children running around. Many parents seemed to let their children roam freely without paying attention, causing constant noise. Unfortunately, this was not something the staff could do much about, apart from watching. At times, we found ourselves questioning if this dining atmosphere truly reflected a 5-star experience. Perhaps we were simply unlucky with the timing of our visit, or maybe we should consider paying extra for the privilege experience next time. We will probably return at some point, but we hope that more attention will be given to this aspect of the dining experience in the future. It seemed that the hotel is more focused on families with young children, which is understandable. But as a couple, it was hard to enjoy a peaceful meal. We noticed that we weren’t the only ones seeking a bit of quiet, but it was nearly impossible to find a calm moment. A suggestion would be to create separate, quieter spaces for couples and solo travelers, while grouping families with children in other areas. This could greatly improve the experience for all types of guests. Overall, a lovely hotel, but hopefully, more attention will be given to creating a better balance between tranquility and liveliness for everyone.

Kirilo Sztarcsak

Spent 12 days in a swim up room, was absolutely amazing experience, loved the hotel, loved the food, staff was extremely helpful. Highly recommend this hotel and especially the swim up room😍 Few things to mention, the rooms are super spacious and equipped with everything needed, the gym is best one in the hotel I have ever been, I didn’t even need to adjust my workouts. The bar was a good choice of drinks and cocktails, and since we didn’t have all inclusive, the prices were good. The coffee shop had tasty coffee and great deserts.

Obinna Patrick

Stayed at this hotel for 5 days and it simply wasn’t enough time to enjoy this magnificent hotel. The hotel staff were amazing and very friendly constantly ensuring that we were taken care of. The food was spectacular and Njdeh the co-manager took care of us to make sure our stay was wonderful. We will be returning again and again. A must stay for any couple that need to relax in paradise

Daniel Grimsey

Just had an amazing 7 night stay at the H10 Atlantic sunset hotel. This was are 3rd time at the hotel, but the first time using the privilege service. This hotel is nothing but amazing and can’t fault the hotel, the rooms and the staff. The privilege service enables you to use the privilege lounge for breakfast and dinner and also the self service bar during the day. The privilege only roof top pool is great and has its own bar. My only thoughts or feedback was it would be nice if this pool was adults only as it can get a little noisy if there are families with young children there, I’m not against children having a good time and fun as I have children myself but it was meant to be a quiet area for privilege quests. The food in the view restaurant was amazing and the service was brilliant and always welcoming. The food in the Buffett area which you have to use even as a privilege guest for lunch can be a little repetitive but always good quality. The other restaurants on site that you can book are also great. I love this hotel and would recommend it to all. I shall be returning in may next year

Benjamin Koehn

Absolutely splendid hotel with an incredible ambience and very cheerful and delightful staff. You really feel like the staff cares about you. That you‘re not just another guest. Everyone, from the bartender to the receptionist, everyone‘s kind and welcoming. The breakfast was one of the best- if not the best- I‘ve ever seen over all of my hotel-stays around the globe. The ambience is pretty stunning. The rooms are very spacious, the pool area is very clean yet still very comfy. The interior design has just the right taste to it. It‘s not incredibly modern, yet still very luxurious and comfy.

Darren Ellis

We stayed here for 8 nights in December. It was like the hotel gave us a warm embrace from the moment we arrived and did not let go for the entire duration of our visit. The staff are all uniformly friendly and excellent. The ambience is terrific. We loved the pool area which is beautiful and tranquil. The spa was fantastic as were our treatments. The terrace where the food is served is like being in your own private piece of paradise. We will certainly be returning.

Alexandre C. de Corcelles

Hotel staff is pleasant (same can be said of service experience throughout the Canaries) happily assisting and smiling. Breakfast food was varied and cooked seasonly. Swimming pool area can prove rather busy at times while the pools themselves are big and with different temperatures. Room 304 was located on the top floor with a nice view and private balcony. Furniture is quite dated and some refurbishment should be envisaged. Also, room and floor partitions can prove quite thin and sleeping isn't optimal. Wellness and gym areas are professionally managed. Overall, a rather nice experience even though the 5-star rating is not deserved or Spanish standards are lower than those of some other European countries.

Marc Springer

Overall we enjoyed our stay here. The hotel is well decorated and on the more luxurious end. The rooms are spacious and reasonably modern but a little tired and could use some refreshments and repairs. The air con could also use a little more power, it's just good enough to stay comfortable but not especially cool. The buffet for breakfast and dinner is great and has a great selection of high quality food and it changes every day which is great. One day we had sushi, another canaries style food it was great. The service is also friendly and high quality. The hotel is also very kid friendly which is nice. If I could I would score 4.5* mainly due to the somewhat run down rooms. Since I can't, I scored 5* as it's closer to 5 than 4.

James Bennett

An absolutely beautiful, well run hotel. The overall design, decor and relaxed ambience make this place truly special. Staff are fantastic and do everything they can do make your stay a great experience (Gabriella the concierge even giving me a lift to the ATM, to save me the walk - when I was in a rush to get cash). Breakfast&dinner buffet are both of a high standard, and the nightly themes help to change it up a bit. Pool area is one of the best I've experienced, no stress around getting sun beds, most people are respectful of the hotels policy, which means beds are always available. Plus it's just beautiful. Rooms are great, most have superb views (sea/mountain) which ever side you are on. They are cleaned regularly to a great standard. Good a/c.

Aleksandra Ostapiuk

Absolutely stunning! The hotel’s interior and exterior were both breathtaking, and they never stopped amazing us throughout our stay. The design is tasteful, with careful attention to detail. Both rooms were spotlessly clean, featuring large TVs and spacious bathrooms with both showers and bathtubs. Even though we didn’t upgrade to the ocean-view rooms, sitting on the balcony was still a delight as it overlooked Mount Teide and offered beautiful sunrises. The entire staff was consistently proactive and helpful, without exception. The activities, especially the sports and handcrafts, were fantastic. The food was varied, fresh, and always plentiful. It’s hands down the best place I’ve ever spent my holidays.

Mike Harris

Our stay was outstanding, but what truly stood out was the Agave restaurant. The service from Erika, Bea, and Bea the Cuban was impeccable: always attentive, friendly, and with a smile that made every meal even more special. Without a doubt, their professionalism made our visit unforgettable. We will definitely be back!

Didier Perez

A fantastic hotel. We stayed at the Red Level and our room, with terrasse and whirlpool, was beautiful. The Red Level, being adults only, was perfect for us as a couple, very quiet and peaceful in November, which we loved. Although we had our own sun loungers on our terrasse, there were plenty available around the various pools, and the hotel never felt crowded. The service from the staff at the Red Level was excellent, very professional. Buffet breakfast at the Red Level was truly superb, with plenty of choice and great service from the staff. One thing we would like to see improved is the temperature of the pools. Despite being told on arrival that all pools except the lagoon were heated, the water was very cold, far too cold for us to enjoy unfortunately, and they remained mostly empty during our stay, so other guests must have felt the same way.

P A H

Had a very good break at the hotel. Staff members are really good and can’t fault them well done. The hotel shows some ageing signs though. As with other reviews, booking a restaurant is difficult & I was not able to book on the App & had Angela (lady in red swanning around & very helpful) no water available apart from bottled water that you have to purchase. The pool/beach team & pool bar team are very good. Would go again for the winter sunshine.

ivie omoregie

Absolutely terrible. These people are crooks. Don’t go here if you are black, honestly don’t think they like us. Hell bent of defrauding my entire party. Almost ruined my friends birthday get away. I’m sure she regrets having her birthday here. Absolutely terrible service, terrible people. Of our party of like 40 people at least 30 had an issue, hotel were nonchalant as they had already been paid.

Lika Funaki Miao

The hotel building is nice. But the restaurant around the pool is really not qualified. We tried to have a quick lunch over there, and the food quality is incredibly low. French fries are full with oil as well as the crab burger (artificial surimi burger), French fries are so soft and oily.

Bev “BeeJayCee” Turner

Enjoyed a very pleasant stay for our son’s wedding. Our room was on the top floor and we had the advantage of using the sun beds in the alcoves on the roof top. These enjoyed a view of the sea with peace and quiet and a gentle breeze. We also loved sitting in the Sunset Bar looking out over the sea. We tried all the restaurants and found them all very good. On the whole the staff were very friendly and most of the entertainment was first class. I was however disappointed that the toilets near the pool were missing locks.

Jan Gale

My partner and I returned this year to this lovely hotel because we loved it so much the first time. We wanted a bit of luxury, we're past budget holidays being in our 50's now. We weren't disappointed. This is a really special place, the food is wonderful, not like any all inclusive hotel I've been to. A choice of restaurants for meals and amazing staff, nothing is too much trouble. Completely relaxing surroundings, comfortable beds, absolutely spotless, a very short walk to the beach and towns either side of hotel. Boat trip is a must, the marina a 10 minute walk from hotel. Spa treatments available at a cost obviously but nevertheless well worth it. Gorgeous pools, plenty of sunbeds available, towels provided for the pool. We've already booked for next year. We're happy to pay a little bit more for a guaranteed luxury holiday, but different options available to suit different budgets. A hidden gem!

Ian brock

Just spent 2 weeks here bed and breakfast and absolutely loved it. Rooms are very good and serviced everyday. Free coffee/tea facilities, hairdryer etc. breakfast ie best ever and caters for all diets. We did have evening buffet once and it was amazing but to much for us and guess we didn’t get our monies worth 😂 couldn’t eat breakfast next day. The selection and quality was amazing too as with their breakfasts. Pool and beds great, always available with towels supplied including if u want to use on beach. Plenty of bars and restaurants nearby. Reception at hotel always friendly and helpful. I really have nothing negative to say about place and will use again. Tenerife as a whole I feel is losing its identity in the big resorts and lots of junk food and drink etc.

J O E M D 5 0

Absolutely lovely hotel! The room was great, really modern and nicely decorated with a fantastic balcony and view. Breakfast buffet was really good with plenty of options. The pool area is gorgeous with plenty of loungers. Both the Sunset Bar and Lava Bar are great and the live music in the evening was always a perfect way to end the day. Location of the hotel is ideal. If you were coming here would definitely recommend heading North to the Fañabe side rather than South for evening meals and drinks. Again, lovely hotel and would 100% recommend!

Tas Singh

To put it simply I had booked 2 rooms double standard for 2 Adults and 4 children and asked for them to be next to each other via the official website. Upon checking in to the hotel late evening, I was informed that my booking was incorrect and that for "legal reasons" my family cannot have 1 adult and 2 children in the same room and I would need to pay an additional £816 euros for an upgraded room double room supreme to accommodate us or leave. The hotels website does not reflect this whatsoever. I had showed the staff the website issues, emailed them screenshots after my stay and have been simply dismissed and refused the refund. The staff offered me 10% off the upgraded booking but this was a discount they already offer on the website for being part of the Adrian hotels free membership. After debating and young children getting irritated and hungry I just smiled and moved on to enjoy my holiday. Poor standards. Very poor website and hotel management have failed to to acknowledge their own websites error, completely ignorant to it. Its harsh but giving 1 star for horrid time at check in ruining my stay. In other news. I also waited for a porter to get my luggage check out which never came. Dragged my own bags to the reception in case they charged us. We were also refused on the last day when leaving to move my dinner to lunch instead as you need to be "all inclusive" instead of half board to do this. Facilities 10/10. Entertainments 8/10 - kids team exceptional but no real shows. The magician lady was amazing though and their were fantastic singers. Food 7/10. Lacks vegetarian/vegan options particularly at breakfast. Meat and seafood looked good if you eat it. Location 8/10 - its no costa Adeje but the free shuttle bus they offer to the sister hotel makes it better. Hotel staff didn't have a clue theirs free bus to Siam park in costa Adeje. Would i stay again? not after how i was treated at check in.

Samuel C

We stay here for 8 nights. Wonderful stay indeed. Our room is the superior suite, spacious with a great view on the ocean. The room is cleaned twice every day, which is really nice. All staff are friendly. The location of the hotel is spot on, we particularly like the long walk along the coast. There are supermarkets and restaurants just steps from the hotel. Our kids love the hotel a lot! We would definitely recommend this superb hotel for everyone, especially if you have kids!

Benjamin Siegel

A place to come back to. The location is very nice with ocean view from almost every room, really breath taking sunsets. Combined with the nice outdoor area it makes for a very scenery. The palm trees, river with fish, pond with turtles, waterfalls, its very nice outside of the hotel. He rooms itself are spacious and modern, big bathroom, netflix casting to tv, big screen, comfy bed, every room as a big balcony with 2 sunbeds, leave nohing to be desired. The food was good, in some areas very good (entrecote bbq corner with pretty good pieces, every evening, fish grill with fresh fish every night), in some areas it was ok, but it never disappointing! Everything was pretty good, that's rare. For us the main reason for strongly considering to come back with extended family was how family friendly it was. Lots of families, lots of baby chairs, child cuttlery provided, huge separate kids area with 4 water slides, 2 normal slides, climbing area, mini disco, kids club. Just awesome for parents who want to relax and feel easy. You never felt bad about kids disturbing other guests as there were so many around and areas were smartly separated. The staff were very professional and friendly. The only negative was how old and basic the lobby and some of the core areas were looking, because the hotel is obviously fairly old. But the rooms are renovated and up to modern standard, so it was nothing that bothered us or affected our experience much at all, because the views and outside area make up for it easily. Especially for families we can recommend this hotel strongly and will very likely come back with our parents.

Julia Lomakina

This is not a 5 star hotel. Rooms are veeery dated, furniture & fixtures are all scraped. The food is below average (breakfast, lunch and dinner). The only positives were very friendly staff, nice pool area and location (sea front). Our stay was ok, no major issues but having stayed in 5 stars hotel before this is just not up to standard.

Sally James

Absolutly beautiful hotel, the staff are just on a different level! They work so hard and always have a smile for you!! Big shout out to Jessica( the manager of the restaurant)....absolutely lovely....credit to the hotel and Adrian the cheeky waiter who is always smiling , Also, last one... ..Naimir, she's just beautiful inside and out!! All the staff are amazing....too many to mention.... The rooms are great, beautiful views! Amazing food...amazing staff..overall amazing hotel!! Looking forward to returning 💜

Ian O'Regan Cazabon

What an amazing place this is. From the moment we arrived we were greeted by Corina and Gerardo who couldn't have been more helpful. The hotel is absolutely beautiful and modern. We stated in the 1 bedroom suite with whirlpool. The room was lovely. Island kitchen, huge balcony with 2 day beds and dining table. The bedroom was very spacious with a large wardrobe for 2. Taking our 2 year old they also provided a spare bed. They also have a soft play room with 2 really friendly child minders there who were always doing arts and crafts, making balloons and making the space much more than just a play room. There are far too many positives with this hotel to list but what really makes it are the staff. I wanted to make it a special occasion as I was proposing to my girlfriend and Camilla the guest experience coordinator was just fantastic. Whatsapping, and even came in on her day off to arrange the special occasion. Her and Gerardo decorated the full room with rose petals, champagne, chocolate and balloons. The also filmed us coming in and arranged music. Camilla made the experience so special for us. Having stayed in 5 star hotels in the past I always find guest experience managers to be very in your face and salsey but Camilla was so sincere and genuine. Her involvement in the proposal was just as special for her. She is an asset to the hotel. Gerardo who is just brilliant showed us up to the room and told us everything we needed to know about the location. Javier was brilliant with restaurant recommendations every night when we were stuck for ideas. There is a large hill leading up to the hotel from the town but the hotel have that sorted. They give you free taxis down to the beach and the shopping centre from 9-5. They have 2 unbelievable restaurants in Kar Bon and Char. Where we ate and were really impressed with. As well as the breakfast buffet. Great choice and the food was tasty. All round a 10/10 experience and we will definitely be back.

Stuart Jackson

We went here for our family summer holidays and had the best time ever. This hotel is just amazing and we didn't want to leave. Spotlessly clean, amazing food and the best staff in the world that make you feel like you're a rock star. Rooms are cleaned to perfection everyday and well stocked up with fresh towels, toiletries, tea, coffees and so much more. Outstanding view from our room which we had the suite with its own private pool and beach on our balcony and cannot recommend this enough for a touch of privacy and chill time for the family. The BB bar is fantastic too with amazing views also with the best staff in Tenerife that make you feel so welcome to serve you great food and great drinks which is also the same with the downstairs breakfast restaurant amazing staff and food with sooooo much selection of top class foods. At reception you have the most wonderful, welcoming, super friendly staff that are so helpful with any of your needs. Also a big shout out to Camilla ❤️ who is just the loveliest, most pleasant person in the whole world with the biggest brightest smile😁, a real joy to talk to every morning and made us all feel extremely special and is an asset to the hotel... I could go on and on about all the great things about the hotel, but you got to book it and get the full amazing customer experience for yourself. Hotel baobab is meant to be 5 Star we give it 6 star ⭐⭐⭐⭐⭐⭐. We look forward to coming to see everyone again, from the Jackson's @ TE 011.

Katie C

Stayed at the Baobab Suites for a week's holiday to Tenerife in one of their Divinity Lago rooms (1 bed suite with a hot tub). Firstly, the view from our balcony was absolutely 5 star, well worth the money we paid for the hotel. It was amazing seeing the mountain range one side, and having a sea view the other side and especially nice looking at this view at night in the hot tub! We loved the breakfast boxes - would highly recommend getting those and eating them in your suite as it is all locally sourced products from around the island, super fresh, and amazing it is all included in the price. We did also visit the breakfast buffet a couple of days and that was good too. I wish there were a few vegetarian alternatives for the sausages/bacon but to be honest there was still plenty to eat and we didn't go hungry. For dinner options we went to the BB Lounge on our arrival day and ordered room service from them as well during the stay. I would say the food is okay, and we weren't too blown away by it. Staff were very friendly and accommodated when we wanted to make a meat dish vegetarian though which was nice. The room service cost of an additional 20 Euros for them to walk it round to the room is a bit steep in my opinion though. We had a hire car for the duration of our stay and they kindly reserved a spot in the underground car park for us. If you don't have a hire car, reception will call taxi's up for you whenever you need and they arrive promptly within a couple of minutes which is nice. For certain areas as well you can get a voucher for those taxi journey's to be free too although it seems quite a limited area as we couldn't get into central Adeje for free by cab. Staff were very friendly and helpful when we needed them to be, and there were nice little touches like local chocolates left on our arrival day and departure day and a local bottle of wine. We did have a few small issues whilst there though which has stopped this being a 5 star review. Firstly there is cleaning every day and fresh towels which is nice, however the floors can still sometimes look a bit dirty and the indoor sofa and all the furniture on the balcony did look a bit grubby and could do with replacing or deep cleaning. The hot tub was fantastic but the first day we got there we pulled back the cover to find the cushions were grubby but more importantly that there was a yellow bacteria line all around the tub. We raised this with reception and someone did come out and clean this for us and then did visit every day. On our final day there the hot tub did start to smell a bit damp which could explain how the cushions on it were grimy and that build up occurred, so I don't think the water is changed in there for the duration of your stay. Secondly, we had a couple of issues with the door lock for our suite. The first time this happened my partner had to run downstairs 3 times to reception as they didn't seem to want to send someone and eventually they did send a maintenance man up with us to take a look at the lock. Lastly, we booked massages at the hotel and we received on the day notice that they needed to move one of them due to a member of staff having broken her foot the day before and her colleague being completely booked out the rest of the day so they couldn't accommodate both. Completely understandable and we did manage to cancel these free of charge because we had plans the rest of the week so we couldn't quite fit them in. But I feel perhaps more staff in the wellness centre might have helped this situation and it was a shame we didn't get to experience them. Overall it was a special stay with a gorgeous view and we certainly miss it now we're back in rainy England. It is in a nicer part of Tenerife with great restaurants in La Caleta within a 5 minute drive, and close enough to be able to get to central Adeje without being in it so you get that separation. Would recommend.

Johanna Hope

What a stunning place with the most friendly helpful staff, from the moment we arrive honestly the staff couldn't do enough for you, I love the facility to be able to whatsapp to order room service and taxis etc brilliant service! We stayed as a group of 5 in a 2 bedroomed suite with a private pool and wow what a great space to be able to socialise. The rooms are of a good size with loads and loads of storage space even with 5 of us there. Great to have water and coffee in the room to be able to enjoy too. Breakfast was included, there are 3 options, in room breakfast box, buffet or a la carte, we chose the buffet for all of our 4 days as there was just so much choice. The lunch menu is also great and we had room serive most days so we could stay round our pool. You are a bit of a walk away from the restaurants and bars but taxis are really good and only about €5 down into town so really accessible. Would highly reccomend for groups of friends wanting a bit of luxury and great service.

Anne Hurst

Would just like to say thank you to all the team at Baobab for a wonderful holiday! You never let us down! Beautiful place but the thing that makes the holiday special for us is all the staff from housekeeping (which was particularly fantastic this time, thank u Ivon, u were amazing!) to restaurant/bar staff to reception (shout out to corina who was very pleasant and efficient) Excellent response from reception when we first arrived and couldn't find the beach towels and the sun beds seemed to be quite stained, not dirty, but they didn't look great, within 5mins of a text a young man was up in our room with 2 padded covers! Amazing! We felt we needed to tell you about the sun beds because we didn't want you to think we had caused the damage! You are all very professional and efficient and should be very proud of yourselves! Thank you again! Can't wait for our next visit in September! Anne and Ian Hurst (MM101)

Annika W.

Awesome crew / staff. Everyone is super friendly. Especially Victoria with her positive attitude is trying everything to make your stay as pleasant as possible. Lovely to sit at the waterfront for breakfast and dinner. What I found strange is that there is not even one free soft drink / water with the dinner, if you are not all inclusive. If you booked a sea view room, make sure to stay at a show or bar late, because otherwise you will anyway hear everything of the parties going on in the Plaza area. The animation team of active is also incredible. Can only recommend to attend the one or other workshop.

Elisabet Santana

The hotel's location was perfect, with stunning views of the ocean and easy access to the beach. The staff were incredibly friendly and went above and beyond to make my stay enjoyable. The food was delicious and varied, and I especially loved the themed dinners. I would highly recommend the Barceló Tenerife to anyone looking for a relaxing and luxurious vacation

Ph.

Great hotel, with good food and very good drinks. Royal level benefits are awesome, like breakfast and dinner with sea view. Staff was also very friendly. Pool selection is nice. However, bathroom sinks and water taps could use an overhaul. Also, the neighbouring town is very loud and annoying. Will probably visit again in the future.

Graham M

Lovely resort with the royal level adding luxury food and drink options in a quiet and tranquil setting separate from the rest of the resort. Excellent range of food options and traditional buffet and 24x7 snacks.

Andre Drees

We stayed 14 nights in a Royal Level Deluxe Room (which is the standard double bed room). Overall the experience was exceptional. Especially the staff members is what made the experience so nice. This was not our first stay with Barceló and we mostly always figured that the staff members is what give the experience the last 10 percent of perfection. In two weeks we never really had to wait more that 1-2 minutes until a waiter took our order, may it be in the restaurant or at the pools. Everyone we interacted was highly professional and attentive to detail (like if your drinks were empty you were promptly offered a refill). Especially we want to highlight the two ladies which served us at the Royal Level Restaurant several times (one of which was Carmen) and Jose Ramon from the Breeze Bar Restaurant all of which even stood out from the already very high service level. Also the entire resort area was very well laid out and beautiful. The royal level area was very well sized for the amount of people at time of our visit. Apart from one day we hadn’t any problems finding a space and there was plenty left. Even though we didn’t stay there we also had the opinion that the “Non Royal Level” Area had enough space for everybody, especially due to the fact that it stretches over several pools allowing for people to spread. Lastly we always find it nice that you enjoy a true all Inclusive with everything included you can wish for, may it be Buffet- and A-la-Carte Restaurants, alcoholic beverages, Softdrinks, made to order lunch from the bar etc. The only room for improvement was the cleaning of the bubble spray jets of the bathtub (which we could resolve by just switching it on once before using). However that didn’t really bothered us too much. All in all a very nice, relaxing and enjoyable stay. We will surely return to this and other Barceló ventures soon.

Veronica Sears

An unusual Hotel in The Ritz Carlton Group. Set like a Moorish village with 6 restaurants all featuring different cuisines. The breakfast buffet is extensive and very well stocked, replenished and the service there is excellent. The Suite we had was exceptionally spacious. Strange to say, but too spacious or maybe a lack of furniture to fill the lounge area to the room. The sofas were extremely low to the ground, and a less fit person would have difficulty with getting up from them. The facilities ,coffee machine and mini bar in the room was well stocked. The overall complex, with included many rooms, large swimming pool area and a variety of shops made the complex fully inclusive and no need to venture out if not desired. The Hotel had a Venicular which went down to a sandy cove beach. A small toy train also took the road route there and run every 30 minutes. The beach is sandy and a large sectioned off for Hotel guests which have the complimentary use of beach chairs and towels. The public have the use of a part of the beach but they are obliged to walk down the many rocky steps to access the beach and as a result is appears to only be popular with locals from the island who know the drill. The Service in the Hotel and restaurants is good. Rooms kept clean and overall a good example of Ritz Carlton standard. The Hotel is placed on a rocky and high cliff and as such, with the different levels of the complex, moving from one area, say restaurant, to bedroom, to swimming pool, shops involves many steps so is not very well suited to disabled or people who have difficulty with stairs. However, overall, for a short stay the Ritz Carlton Abama is worth trying.

James Rogers

We thought the highlights of the hotel were the outstanding food offerings across many of the restaurants, and also the excellent Villas Club offering serving complimentary drinks and tapas all throughout the day besides all of the villa pools. The staff working around these pools were incredibly friendly and helpful and made our stay really enjoyable. We had a couple of issues during our stay with our room and found the hotel reception staff not particularly helpful at swiftly resolving them which was a little disappointing. Overall the hotel club villas section is very nice for a getaway for a bit of sun - but you do pay a price for it!

Sophie B

Overall, this is a beautiful hotel. The building is a gorgeous red, the pool facilities are nice, and there is a private beach. The breakfast buffet was also well equipped and the kindness of all employees here was exceptional. However, some things let me down, which I felt shouldn’t be the case at all 5 star hotel that is of a higher price category than other hotels in the region. Despite being fully booked, the hotel still felt quiet which was nice. 1. The funicular to the beach was broken, so to walk fr the main hotel to the beach takes 10-15 minutes. There is a train but this comes every 30 minutes, which could be more frequent. The walk is uphill and tiring on the return for older clients. 2. The beach had a cliffside next to it which had graffiti on it. This can easily be painted over and really takes away from the luxury. 3. The ‘beach club’ looks a bit worn down and is not as luxurious as portrayed in the photos. 4. One day, cleaning of the room was only done around 4pm and required 3 calls to check if they would be coming. 5. I specifically asked for separated beds and was promised that they would be two beds, but arrived to my bedroom to find one king sized bed. I then had to call to ask for this to be sorted, and wait half an hour for this. A small detail but disappointing as I asked twice before check in!

Laura Benson

Treat Yourself and book the Ritz Carlton Abama. We will coming back every few years for the luxury experience they deliver. Rooms are spacious and clean. Pool and beach area are very relaxing. The cocktails are pricey but tasty. Try to experience all the restaurants on the resort. Spa was exceptional. Friendly staff that couldn’t do more for every guest.

Tai Pan Yau

The Ritz-Carlton resort in Tenerife is a truly stunning destination. The hotel rooms are beautiful, spacious, and many offer breathtaking sea views, which made our stay even more memorable. The entire resort is designed with luxury and comfort in mind, and the setting is absolutely gorgeous. The staff were excellent—friendly, attentive, and always eager to help, ensuring we had everything we needed. The restaurants were fantastic, serving a variety of delicious dishes with excellent service. We stayed during the last week of the seasonal holidays, but despite the busy period, there was still plenty of space to relax, especially for the kids in the pool area. Everything was clean, well-maintained, and perfect for families. Overall, it’s an incredible place to unwind, with luxury, beautiful views, and a family-friendly atmosphere. Highly recommended!

Henry Mclean

I've been here 5 times, can't fault the hotel at all. It's very relaxing ( except in the kids area) but what do you expect. Sports bar is great place to be, people mixed well if that's what you want to do. All bar staff are great. Stand out for me, Paddy in the family bar, Angel in both bars. Reception do all they can to help you. I had a minor problem on my 3rd last day, i spoke with a female manager. After a polite conversation we sorted it out. I will definitely be back again 😀😀😀😀😀

Sarah Daniels

Hotel gorgeous, immaculate condition, food good, entertainment excellent, variety of pools excellent castle is outstanding. It’s a blow you away hotel. Room is stunning and Massive. I’m made up with how gorgeous the room is. However, air con could be colder. In the whole hotel and in room. The room was so warm last night but we are hoping a day of having it switched on it will be cold tonight. Buffet restaurant is also mega warm and needs air con. Ruins the eating experience for us as we hate being this warm. Service excellent staff great, only issue is we waited 50 minutes to check into the desk don’t know why it took so long (there was only about 4 guests ahead of us) but after a long day of travel with a baby it was really frustrating. My baby was going mental as it was past her bedtime and I just needed to get her to the room. We requested a baby cot before arrival but it didn’t arrive to the room until 10.30pm (hours after we arrived) which also caused issues but it was eventually sorted. If they can sort these issues it would be a perfect 5*+++++ hotel for us..

Slava Manarh

In general, the atmosphere was very pleasant. The staff tried to be very polite. All calls to the reception from the room with a question or request were answered and fulfilled immediately. The food was good, varied and interesting. The room was very large, comfortable and with a wonderful view of the sea. (This is if someone wants to pay more for the view, then I recommend it). The hotel is just a giant, a lot of pools and water slides, of course, occupy children all day. There were several minuses. Only 4 receptionists work for such a large hotel. Constant queues and no greeting at the checkin. The food in the restaurant runs out very quickly, you need to be right after opening, otherwise you will have to eat what is left. The water in the pools is scalding cold. Although I asked in advance if the pools are heated, I was assured that they are, but this temperature is clearly not enough for comfortable swimming. Some problems with towels, the bath towel is the same size as the hand towel. The swimming towels are very worn out and you can see why, the staff plugs all the holes where something has burst or leaked with them. Of course, they wash them later, but it is still unpleasant to watch people walk on them. I did not like the entertainment for children and adults. Only 30 minutes of Minidisco for children before dinner. And everything else is paid. Which is very strange for a hotel of this quality. The eternal problem in Tenerife is to get tea or coffee for lunch or dinner, they send you to the bar which is two levels higher. it seems they have some kind of taboo on this regardless of the quality of the hotel. Overall, I would give a solid four to this place.

Suji Yathindra

Unfortunately, not a 5-star resort, the floor in the room was not clean on arrival. There was a sewage smell when the shower was initially turned on. The moisturising cream was empty on arrival, and despite 2 cleans, it was not replaced. They pushed two beds together, but the beds could not be locked, so they moved throughout our stay. The dining experience was an adventure due to poor layout and no issues with the staff who were extremely hard working and helpful. The adults only infinity pool area was really nice, and a similar small adults only dining area would have been nice. Limiting attendance to entertainment/ theatre and also stopping other entertainment at 22:30 seemed a bit of a buzz kill. Overall, it was a very nice resort and really lovely staff. Just needs to be tweaked a little to get it up to 5 star standards.

David charlton

Had a great week, perfect for families with young children. Entertainment had great variety and to a very high standard, our 3 year old absolutely loved it. Hotel was clean, rooms very spacious and modern (we stayed in a family room). Food options were great 3 a la carte option in a week and great variety on the buffet. All in all a great week. We would definitely book again in the coming years.

iViewing 360 Google Tours

The Beach Bar at Bahia Del Duque offers a fantastic experience, made even better by Jose's exceptional service. Despite being on his own today, doing the bar and waiting tables, he managed everything seamlessly with a friendly and professional attitude. His dedication and efficiency ensured all guests felt well cared for. Highly recommend both the venue and Jose's outstanding hospitality!

Noè

My stay at Grand Hotel Bahia del Duque in Tenerife was absolutely perfect. From the moment I arrived, I was immersed in an atmosphere of pure luxury, where every detail is thoughtfully curated. The resort itself is a paradise, with beautiful gardens, stunning views of the ocean, and pools that seem to blend seamlessly with the horizon. One of the standout features is the variety of restaurants there’s truly something for everyone. Each meal felt like a special occasion, with different cuisines to explore and flavors to indulge in, making dining one of the highlights of my stay. The staff at Bahia del Duque are exceptional. Always attentive and ready to assist with any request, they made sure everything was flawless. The reception team was especially impressive, handling everything with professionalism and a welcoming warmth that made me feel truly taken care of. If I could offer one suggestion, it would be to improve the soundproofing in the rooms. While the stay was wonderful, a little more sound insulation would elevate the experience to an even higher level of comfort. Overall, Bahia del Duque is a resort where luxury, exceptional service, and beauty come together perfectly. I can’t wait to return for another unforgettable stay!

Kara McDade

When i say this place completed my honeymoon, I truly mean it! This resort treats you like family, their service is incredible, their energy is always positive, and their food is AMAZING! They help you make reservations each day, we tried pretty much every restaurant they have on here with most of them being Michelin experiences! We initially only booked 2 nights for the start of our honeymoon before heading north for a few days, then last minute we cancelled our tail end of the trip stay to stay here again for 4 amazing nights. We cannot recommend this place enough. You will feel part of their family as soon as you walk through the door. Thanks again for the amazing experience, my husband and I are truly grateful and we will certainly be back in the future!

Rich Lee

A good hotel. Staff and service is good. Resort does feel very old. Garden rooms on ground floor can have problems with cockroaches, 3 in my room on arrival. Breakfast is good. Hotel is very traditional, which some people really like, it is not modern. Lots of steps and hills around resort so not recommended for those that can't deal with lots of stairs and hills. Overall, location is great close to beach, but exiting the resort can be a little difficult uphill onto the street as it is so big. I do feel that the resort needs modernising with a revamp of corridors, flooring, pathways, room furnishings etc. A good resort, but not excellent for me as I like more modern. For some traditional works and the hotel might be excellent for them. There are more modern resorts in close vicinity that I prefer at a slightly lower price point.

V C

It was slightly difficult to find the entrance for this place when driving but look for the security gate from the road. You may have to do a U-turn when coming there. Parking was not a problem and there is no registration needed. The building entrance is not the glass pyramid that looks like the Louvre! Reception staff were excellent with kids treats and a welcome drink. We were taken to the room in a buggy along with luggage. Staff during the stay were also helpful and friendly everywhere except Sua restaurant. The room was spacious but a little dated with some things not fixed such as the curtain rods. The decor was good though. The bathroom was clean with good shower pressure and hot water. Standard amenities in the bathroom with wall mounted Molton Brown toiletries. TV was OK but not a modern internet connected TV. Kids activities were limited unfortunately. The kids club was just one woman who seemed to struggle and the activities didn't seem that much fun. Another family also agreed and had stopped using it. There was a small kids pool (50cm depth, probably 10m diameter) which was lukewarm but the other pools were all too cold for us in December. Even in the kids pool our daughter became chilly unless keeping very active. Toys available for the pool. Giant chess set in the gardens. Breakfast selection was very good in general and average for a top 5 star resort. Cereal, fruits, hot food, cold meat, pastries etc all available. The rice pudding was particularly good with cinnamon. Fruit juices are also more interesting as they are basically like smoothies. The buildings are fun to explore in a presumably colonial style. The grounds as well had plenty of bridges and stairs and pools. The pools are irregular and some have depths of more than 2.5m with natural rocks on the bottom. They look great though too cold to try! The location is excellent next to the public Playa del Duque, which was a great clean sandy beach. It felt safe with no thefts that we were aware of. The sun loungers were free to use and the hotel gave plenty of beach towels to use. There is also a foot fountain to use on the way back into the hotel grounds from the beach (which is via keycard and next to a security guard post). The promenade just next to the beach is great too in both directions with a traditional small shopping centre to the north and a wider walking area to the south up to a modern shopping centre. Overall no regrets especially for the direct beach access but kids would be a little bored

Jacqueline Crummie

Just absolutely loved the peace and quiet, staff first class 👌 and nothing is a problem. Went out of way to retrieve an item we lost in a taxi . I just can't rate this hotel as it's definitely 5 stars plus .Food, especially breakfast, was superb, oh another bonus, plenty of sun loungers

Andy

One of the best hotels that we have visited in the world. We are not golfers as the majority of guests are but that does not detract from any part of the experience. Many hotels bill themselves as 5 star and are not; Las Madrigueras is a true 5 star establishment. Rooms have fantastic views, with spacious balconies and quality furniture. The whole hotel has shaded seating area throughout. It was 34/35 degrees for most of our stay, so this was a godsend. Restaurant and food quality and choice are superb. The pool is wonderful and never busy, if you like to swim. Finally the staff. Exemplary, friendly, professional and happy. The clientele are mainly well heeled Europeans and British. If you want a quiet, unspoiled break, this is a great choice. Not for everyone but most of the guests have been back here for the last ten years or more. I think they like to keep it a secret... and no wonder!

Alanna Reilly

Should never be a five star hotel , food is absolutely vile , clearers making so much noise with furniture etc at 7AM EVERY MORNING golf course next door very poor condition showers in the room are absolutely terrible going from freezing cold to skin blistering hot , booked a room as a couple and received 2 x single beds fit for children, will definitely not be back here for 5 star way overpriced to !

Peter Gregersen

Perfect in every sense. Large rooms, Perfect service from everyone, excellent breakfast. I can only recommend it.

Richard Tomlin

We have recently returned from our holiday. I must say this hotel is lovely, the rooms, pool and golf were excellent. Really friendly staff and good food. Negatives with this hotel is there was no information in the rooms, meal times and general info about the area etc., also there was a lovely piano bar but unfortunately there was no pianist, so entertainment was not available. As the hotel is located quite away from facilities I think they have missed an opportunity having no evening entertainment.

Sara M

My husband and I recently stayed at the Hotel & The Oriental Spa Garden and had the most amazing experience. We stayed for 5 nights and the staff were absolutely amazing the entire time. When we arrived, the front desk staff were very helpful and Antonio (I believe was his name) showed us to our room. Once in the room, he explained several things about the room which was a great way to familiarize ourselves with the space we would call home for the next few days. The front desk staff were extremely friendly and professional our entire stay. We were able to call and easily get an iron, taxi etc. The attention to detail in the room was superb. We especially enjoyed the pillow menu options and turn down service. The breakfast was outstanding and a lovely way to start the day. We utilized the spa area with a couples massage and played tennis. I love fresh flowers and the fresh rose in the bathroom was a wonderful touch. We dined at The Oriental and II Pappagallo which were both delicious. The live music each night was a fun treat for a wind down at the end of the evening. Hotel Botanico is a true Luxury Hotel and I thank the entire staff for making our trip to Tenerife so wonderful.

Talyne Karamanian

I have to say I didn't have extremely high expectations because of some google reviews but I was very surprised. It's the nicest hotel I've ever been to. Everything was excellent. I couldn't imagine staying anywhere else in tenerife.

Jane Williams

Beautiful hotel in an amazing location. Some fantastic wildlife in the gardens & grounds too. The staff are wonderful, very attentive & polite. The food is excellant, we ate in every restaurant and the food didn't disappoint. Rooms are cleaned everyday to the hightest of standards and we loved how they prepared the rooms at night for you. Little cakes & chocolates left during the day was a lovely treat. The spa is fantastic and deserves all the awards they have received. We will be back. I can't wait.

Leigh Jeffrey

This hotel is beautiful and you're cared for - from check in all the way through. Only criticism is the food and drinks are expensive in the hotel (food especially at the outdoor bar). The rooms are huge and comfortable with a fridge, safe, twa/coffee facilities.. Balconies comfy with nice furniture. Definitely recommend

JC Wan

It was an amazing holidays, while you get what you expect from a 5* hotel, the most outstanding point was the service. The staff is wonderful and caring and really helps you. We went with a baby and they were organising around him. . Hotel is very clean and very well maintained, it is as described on pictures from the booking. Mix of style from old European and Thai. . Spa, garden and amenities are great and relaxing. November was a great time to go as there was always space for anything and it was not crowded. There is included several swimming pools (one indoor heated), jacuzzis, fountain, saunas of every type, water beds, yoga room and gym room. You can also pay massages and haircut but we havent tried. . Food was great as well, in particular Papagallo and Oriental. Parilla was not the best experience due to slowness and lack of professionalism. I'd recommend the other two where food and service were outstanding. All kitchens are open kitchens, food is fresh and high quality. Breakfast is a buffet with everything you might want. There is also a person dedicated to eggs and crepes. . Service is the most outstanding as I mentioned. Reception is really caring. We had to take the baby to hopital they helped us a lot with calling people, but also cared later to check on us. Always calm and that also helped us. Room staff also very present, make sure to use the Do not disturb card as they have several different cleaning processes through the day. Restaurant staff from Papagallo and Oriental will remember how you request things/orders and will prepare for next times. Customer relationship Susana (hopefully got the name right!) was really caring to make sure we had great experience, was also sharing about the hotel history and art. . The hotel is close to the beach but it is a bit of climbing on the way back! Just in case the hotel has a shuttle system as well every hour or something like that. Would personally stay in the spa garden! . In term of timing, November was good choice. Not crowded, 24-27 degrees, lower price. Would definitely recommend and will go again for sure.

Hanlon Bros

The villa we had booked was 2 bedroom duplex with jacuzzi but was pleasantly surprised we had got 3 bedroom duplex with swimming pool. Rooms were very spacious and spotless the whole place was spotless. It was very much a home away from home. The staff were pleasant and friendly nothing seemed like a bother to them. Great selection of food at breakfast too. We used the wellness centre and had relaxing massages and facials. If you are looking for peace and tranquility to truly unwind i would 100% recommend Villa Maria and i am looking forward to returning next year and the weather was fab.

Bee

Stayed in the two bedroom villa. Rooms were beautiful and very spacious. Excellent facilities and amenities. Staff were super and everyone very friendly. Especially the cleaners and reception staff. There are 3 swimming pools and the kids area is excellent. The only thing I would say with regards to the location is that it's slightly far out from the beach, dining and shopping area. Ended up taking a taxi which was around 20 minutes and cost 10 euros.

Mary Lynch

Absolutely beautiful villa hotel. We stayed in one of the three bed roomed villas, with private swimming pool. It was so beautiful and well equipped. I don't know that I loved a villa more. The buffet breakfast was fantastic. The main swimming pool was excellent with plenty of sun beds. Granddaughter loved the kids club.I have run out of superlatives

Darren Cadby-Lynch

Family stay here, enjoying one of the three bed villas with private pool. Lovely, well looked after resort with very well appointed accommodation. The view from our patio/garden was gorgeous and we thoroughly enjoyed having the ample, private space whilst also benefit from the communal facilities of the wider resort hotel.

Ramona

What a nice appartment we had with a beautiful view, very quiet location and the most friendly and attentive staff. My husband hurt his knee during the holiday and they were so thoughtful and helpful with everything afterwards, they even drove us to our villa up the hill every day as it is quite a bit to walk. The location near la caleta is great, but there is a footwalk of 15 Minuten to the restaurant area. Easy for us, but maybe not for everyone, but there are quite a few taxis available for those who cant or dont want to walk. Thank you for the beautiful holiday. Only negativ thing, the reception area is unbeliavably ugly, but the houses are very nicely furbished.

Julia Lomakina

It’s a nice hotel, but not 5 stars. Staff is friendly & attentive. Food in the buffet restaurant was very good, both breakfast & dinner. The most disappointing was our room: there was no hot water pressure, it was nearly impossible to shower (especially wash hair) and the sofa in the room was really dirty, all stained. Also there are no blackout curtains which is an issue when travelling with children. There was also occasional strong smell of sewage both in the room & pool area. Overall the hotel is good, solid 4 stars.

anne seivwright

Great hotel for families. They have thought of everything. Small dressing gowns for the little ones, great kids menu, pool area and ball games. Our 2nd visit here and never been disappointed! Only thing i would ask for is the entertainment to be mixed up. Exact same acts as last year and just okay. But that's a minor thing and wouldn't stop us booking again. all the staff are super friendly and really helpful.

Poppy-Bethany Cookson

Flawless stay. From start to finish. Honestly cannot fault this hotel. Clean, house keeping 10/10 and amazing kids club - they were fantastic. Special shout out to Juan too - he was so good with our girls, always had a smile on his face and nothing was too much to ask. We will be recommending this hotel to everybody and can’t wait to visit again!

Jonathan Owen

The best family holiday!! 10 * From the staff, rooms, food and then the facilities....waw. Our boys are 8 & 10 and they had it all covered. Slides, pools, tennis, panel, ping pong, football, basketball, games rooms........All this and yet there was constant entertainment and clubs. Can't wait to return. Thank you again to everyone at the hotel for making our stay amazing.

AlbaLife

What a Holiday and where do I start. The hotel is 5 Stars for a reason, it’s the best hotel I have ever been to and they have literally covered all basis to ensure their customers stay is a memorable one. The staff were excellent and the rooms amazing. Each floor is well thought of and the hotel caters for all whether a family with kids or adults alone. It has its own water park with amazing slides and its own adult only area for a more natural experience, if you know what I mean. Each floor has pools and bars with food served. The entertainment team for kids were absolutely fabulous and special mention to Gabriel whom all the kids loved. All staff from the cleaners all the way to reception go the extra mile above and beyond their duties to ensure each customer has a pleasant stay and brilliant experience. I can’t wait to revisit Tenerife and will without a shadow of doubt return to the GF Victoria.

Rodney Agnew

We couldn’t have asked for a better experience. Hotel Sir Anthony exceeded our expectations in every way, offering a warm and welcoming atmosphere that’s often missing in many 5-star hotels. From the moment we arrived, the staff were incredibly friendly and professional. On our first morning, the duty manager greeted us at breakfast with a simple yet perfect line: ‘Where would you like to sit; this is your home.’ It set the tone for the rest of our stay. The food was fantastic, and the facilities were top-notch. We booked a superior room, but spent most of our time relaxing by the pool, where there were plenty of high-quality sunbeds, parasols, and attentive service on hand. I also took advantage of the free gym at their sister hotel, which was spotless and well-equipped. Despite the central location, the hotel was quiet at night, making it an ideal retreat. Having stayed at several other top hotels in Tenerife, I can confidently say that this one is the best by far.

Carolin Pasi

We enjoyed our second stay here a lot. The staff was very welcoming and attentive, had very good recommendations for us concerning food and even though they couldn't offer a late check out for our surperior room, they gave us access to one of their standard rooms until we had to leave for the airport. The sister hotel offers a free gym which we used once. It was alright. In general, the music playing from their sister hotel was a little too loud (and sometimes repetitive) when you wanted to relax on the terraces. Breakfast was nice, not too many options but nevertheless very high quality and the kitchen could always accommodate our special wishes. All in all, we enjoyed our stay very much!

Nakarin P.

The hotel features lovely decorations, a beautiful swimming pool, and is in a convenient location. However, the room appeared to be poorly maintained. Breakfast was good, and the service was excellent. Overall, our stay was very enjoyable. From Hotel's response 'During your stay you haven´t reported any maintenance issues. We are sorry to know that you have found our maintenance below standard, but we would have liked to be informed so we could have solved any problem.' My additional response: The hotel's response was disheartening. It seems the room maintenance is reactive rather than proactive. Instead of conducting regular inspections and addressing issues before they become noticeable, the hotel appears to wait for guests to report problems. This approach not only affects the room's functionality but also its overall aesthetic appeal. While we didn't encounter any significant usability issues during our stay, I believe the hotel could improve on the general appearance of the room. Details like floor tiles, grout, and door frames could benefit from more attention. While it might seem excessive to report minor issues like loose grout or scratches, a five-star hotel should strive for excellence in all aspects, including preventative maintenance.

Denis Murphy

Sir Anthony is a truly 5* experience. Staff have a great culture and nothing is a bother for them. Pool area is very relaxed and there is plenty of room, beds always available. Roy is the pool guy, worth his weight in gold! The dining area is very cool and food selection for breakfast is excellent 👌 Rooms are larger than average, beds are King size and super comfortable.

Julie Nixon

Stunning hotel set in beautiful peaceful grounds. The staff can’t do enough for you. The beds are super comfortable. We ate a few times in the hotel for dinner as well as breakfast and the food is excellent. Highly recommended for a peaceful relaxing stay.

Grayson

Our stay was simply fantastic, exceeding all of our expectations. From the moment we arrived, the staff went above and beyond to make us feel welcome. Their warmth, professionalism, and attention to detail were remarkable. We would especially like to mention the exceptional service and assistance provided by Nelly, Ismael, and Helena, who truly made our experience unforgettable. The rooms are pure luxury, spacious, beautifully decorated, and with every detail meticulously considered. The bed was unbelievably comfortable, the bathroom felt like a personal spa, and the views from our balcony were breathtaking. It’s the perfect place to unwind and enjoy true comfort. The hotel’s restaurants deserve special recognition. Every meal was a delight, with dishes that were both creative and delicious, showcasing top-quality ingredients. This hotel completely won us over. It’s the perfect combination of luxury, comfort, and outstanding service. We’re already looking forward to our next visit and highly recommend it to anyone seeking an extraordinary experience!

simon dodd

Our third stay, twice at adults and once in the family hotel. Overall, a lovely stay stand-out waiter Juan on upstairs pool. Main issue is sunbeds and seeing customers almost fight over them. The upstairs pool the team are very aloof and a bit controlling but they don’t explain the sunbed situation, so people lay out the towels go for breakfast return to someone else lying on their beds. It creates tension and makes people anxious. Downstairs, where we ended up daily, as upstairs just too cool for school with alpha pool ‘regulators’, was a lot better but still at 9.30am people rush to gain their sunbed, so trivial yet everyone was talking about it. Rooms nice, clean /tidy, food in buffet/breakfast nice. A nice 4/5 star experience but need to sort out ‘towel gate’! Ps. Sangria (apple) was superb and team behind the bar were great.

Catherine Head

Rooms excellent, location perfect, service has been excellent I attended a mindfulness class with Olga which was so good, very relaxing with lovely music and her soft voice was easy to listen to with clear guidance. Would definitely attend this again, it was a lovely experience All the staff have been v friendly and helpful. Round by the pools we have been very well looked after The room has been cleaned very well

Sarah Dennett

Lovely hotel in a quiet location but within walking distance of some lovely restaurants. We enjoyed our daily walk around the coast to Adeje. Another highlight was our yoga session with Olga. A gentle practice which was a lovely way to start the day. We were very well looked after by the staff and had a very relaxing, comfortable holiday. Thank you!

Duncan Park

Recently had a fantastic ten day break here. This amazing hotel was friend recommended and we were not disappointed. "Guys.. dodge Dubai this October, YOU'LL' LOVE THIS!" So we did. Great suites with large balconies. 3 great pools and a selection of top end restaurants , although we ate down the beachside in the local village most nights. The buffet champagne breakfasts were fantastic. Totally recommend this venue.

Jay Kornder

Somehow even better than the reviews. The service is incredible and better than many hotels I’ve been to that are 3x the price — everyone is genuine and friendly and helpful, such as Claudia and Pablo. My check-in experience was first class, the food is great, the views are spectacular and the hotel is top notch. If you’re looking for a relaxing and beautiful getaway, this is the place.

Mehry Kioumarsi

Absolute 10 out of 10! I visited last year for my honeymoon and I am still dreaming of this place. The place is gorgeous, the rooms are absolutely lovely and the pool is perfect, but the absolute best part is the service. They are all wonderful from the moment you set foot, and my personal favourite was Laeti - she was so attentive and genuine, it made our experience all the better! We got a sea-facing room with chocolates, cake and champagne. There is a spa and we went to get massages which were one of the best. Now last but not least: THE FOOD. You expect a place like this to have good food but this was beyond anything imaginable. We had breakfast and dinner included and everything was delicious, dinner buffet + menu change every night, and there are multiple live stations. Food service by the pool was also great and so good to have to try some tapas in the early afternoon. 100% recommended, I cannot wait to be back!!

Sarah Louise Soubry

The best 5* hotel we’ve ever stayed in. Apart from the hotel being amazing, the staff really do make this hotel what it is. They are so friendly, helpful and happy. Nothing is too much trouble. Each and every one of them are brilliant. The hotel it self is gorgeous. Very spacious, beautiful decor and spotlessly clean. the rooms are huge with excellent facilities including a walk in wardrobe, separate shower and bath and living area. The pool area is very big with plenty of sun beds and parasol’s. You don’t even need to get up for a drink or food. You press a button next to your sun bed and they come and take your order. There is also a huge spa which is very nice and luxurious. Good size gym too. The food is next level. Every food you could wish for and cooked and presented to a very high standard. The location of the hotel is perfect. 20 mins from the airport. A 30 second walk to the beach and shops. It really is just perfect. I wouldn’t change anything. Will definitely go again.

Noelani Sanders

Love love love this hotel! One of the best hotels and experiences I’ve had while on vacation. Prosecco upon arrival and lunch vouchers to the pool bar while we awaited for our room to be ready. The breakfast buffet was impressive, with various, meats, spreads, cheeses, breads, fruit, drinks, unlimited mimosa and Prosecco etc. Staff was very professional, friendly and the premises was spectacular and clean. Spent my birthday here and they made sure to make it special. I will surely return.

Eileen Fordyce

Just returned from a fabulous holiday in this hotel. Everything...from reception, pool, waiters, management went above and beyond to make our stay memorable. The staff are so happy and helpful all the time. Little touches like free cocktails around the pool adds to the enjoyment. We will definitely return. Our tip...book a sea view suite...they are stunning!!

sanjayk124

My wife and I came here for a week of relaxation and some winter sun. It’s truly been one of the best experiences we’ve had. The hotel is fantastic. You’re made to feel special as soon as you arrive. We on my birthday and were greeted with a bottle of something fizzy and a cake, which was a lovely touch. We spent most of our days at the roof top terrace around the pool. It’s such an amazing place to relax and the service we received there was second to none. Especially by Ismael who has made our stay extra memorable. Nothing was too much trouble, and he was extremely polite , courteous and fun. So a big thank you to Ismael.

Michael Albers

This hotel is one of the best we’ve ever been to. We came here for the first time in 2019 and came back again in 2024. The staff are genuinely lovely people and they always go above and beyond to make you feel welcome. From the moment you check in to the cleaning staff, receptionists, breakfast team, pool staff, everyone is so kind and helpful. The rooms are fantastic! Big, modern and super comfortable, with everything you need for a stay. The views and amenities are also wonderful, great pool, wellness and fitness centre as well as yoga classes and other activities. We’ve been to many hotels around the world but this is the one we always come back to. Thank you again for making our stay so memorable. ❤️

Pavla Burghout

Architecture meets luxury - we’ve spent 3 days in this eye catching jewel & I couldn’t get enough of the beauty & attention to detail of the design. The hotel is fairly new & was voted the most luxurious hotel in the world in 2018. We were in the penthouse with our own private swimming pool, large open space kitchen & living room, 2 separate spacious bedrooms with their own bathrooms & 2 massive terraces (seaside & mountain side). Staff is all very friendly, one person in particular stood out - Angy - who is incredibly customer oriented, friendly yet a top notch professional & remembered all of our complicated coffee choices from the previous day by heart. The only aspect that we could point out needs more attention is that we could not get a dinner reservation in the Italian restaurant despite the fact that the hotel is fairly quiet due to low season. Thank you Royal Hideaways Corales Suites for the memorable hospitality & we hope to be back.

Moosh Baboosh

I’m quite confused by the incredible ratings and reviews this hotel has received…in our opinion it’s a hugely inaccurate representation of our experience. The positives 1. the rooms/suites are great. Very large, very clean. However the bedrooms are above a busy road so quite loud and very little amenities in the kitchen - as in no basics/essentials. When we asked for some milk, they charged us €5 for it! No free water either…which I think is crazy for a 5 star. 2. Breakfast is great…lots of choice and fresh fruits in particular were delicious. That’s about it for the positive! The negatives 1. The prices are INSANE, from drinks to snacks to meals…also the quality of the food was awful…that of a 2 star. We cooked in our suite most of the time. 2. It’s absolutely not a family friendly hotel…not by any means. No kids menus, no kids area in the pool, no toys or entertainment. We constantly felt awkward that our 2 year old was making too much noise. 3. The staff…honestly, they were pretty rude, cold and unengaged…no hellos or even smiles when you pass them in the hallways. When you ask for something at reception, it’s all very robotic and matter of fact, they don’t try to accommodate you at all. 4. The location is let great, nothing nice or quaint in the area, not sure if that’s true of the entire island? I definitely wouldn’t return and I absolutely wouldn’t recommend the hotel either, especially not for the super high rates. I would say it’s a 3 star hotel with the face mask of a 5 star…I’m sure there are way better options on the island.

Elizabeth Eatough

This was our second visit this year. We arrived for the 1st time in February and loved every minute of our holiday , we stayed in the Adults only side and was so impressed we took the family out with us last week and stayed in the luxury suites which were amazing. On both arrivals at the hotel we were greeted by Leo on reception who is excellent at helping get your holiday started, by making us feel very welcome on arrival and filling us in with information about the hotel and our stay. Nothing was to much trouble for him. Both the hotel and all staff are excellent . All staff are really friendly and happy to help to make your holiday special. The pool is clean and the staff are also friendly and very attentive , Andreaos was there to greet us with a smile round the pool every morning and his attention to detail in making sure you had everything you needed was excellent. Again at breakfast wonderful friendly staff working hard to make your stay special. The food is excellent from breakfast to lunch / dinner. Thank you to you all for helping us to have such a wonderful holiday we will be back. The Fort Family .

Ian Clancy

The Gran Meliá Palacio de Isora must be one of the best hotels that we have ever stayed in. The Red Level is not a 5-star resort, it is far better. Yes, the grounds are very large and can be daunting to some, but the smaller (Adult only) Red Level, is more contained and far superior to the rest, and the rooms and amenities are excellent. Yes. The Hotel can be said to be aging, but the maintenance has been upgraded and it is difficult to fault the hotel in general. Any faults we found with minor items, like a leaking tap, were attended to very promptly. What makes the Red Level stand out is the high quality of the staff. They went out of their way to be welcoming and help, and no problem was too big for them to resolve. This particular visit was special to us as this week was my wife’s 80th birthday and the (reception) staff went above and beyond their normal duty to make her stay/day especially special. I don’t want to mention any member of staff especially because they were all great. With hand on heart(!), thank you.

Olena Melnyk

Went here for a honeymoon and had absolutely zero regrets! It’s a slice of paradise. Went with a RedLevel partial ocean view room with jacuzzi on balcony and it was beyond amazing. Do yourself a favor and do the all inclusive- it is absolutely worth it. Everything was clean, the staff was so nice and they all spoke both Spanish and English. RedLevel has its own pool and it is gorgeous! The food was one of the best I’ve had at hotels with so many options! If you’re looking for an amazing and relaxing honeymoon, look no further.

Antonio P

From NJ, USA!! Came here for my Honeymoon and I cannot say enough good things about this place. If you’re on the fence picking a place on this beautiful island, I will just say that our time here was unforgettable and the team made us feel extremely special even though there are many other guests there! They were always accommodating and the room was extremely clean. Can’t say enough about this place. Special thanks to Lucas, Moha, and Andre!!! Amazing people.

Courtenay Watson

Absolutely awful. A beautiful hotel aesthetically in some places (central plaza area, large saltwater pool) but let down by absolutely everything else and most definitely not a 5star hotel. We came away as a family with our 13month old baby and paid for Red Level for Families around £450/night in Nov 2023. Not worth the money at all. The food was AWFUL - I'm not a fussy eater at all but my husband and I both got food poisoning from the pool side restaurant where all the food looked like it had come out of the freezer and even the chips were disgusting. We were both vomiting for the first night of our stay there so not a great start to holiday. The sushi restaurant was pretty poor - quality of food was what you'd buy off the shelf in a supermarket but at high end hotel restaurant prices. Room service was AWFUL - soup looked and tasted like it has come out of a can. I wish we'd ventured out of the hotel from day one to nearby local restaurants which were cheaper and a world apart in quality. I reported these issues and was offered a free meal at the hotel (which obviously I didn't really want to put myself through) and so the hotel agreed to knock some of our food bill off but this never happened - and when I chased at checkout and afterwards noone did anything about it. I wouldn't have expected this food or service at a 3star hotel let alone a 5 star one. There was extreme weather when we were there which caused a lot of flooding in the hotel (yep...) with red level for families area having to close as water was coming through the electrics - we were told we would be contacted about some compensation at the time but this never happened either. Even if the food had been ok and there hadn't been extreme weather, I would still not recommend staying at this hotel. The pools (including the "heated" kids pool) were all very cold and so basically empty the whole time - this level of hotel should pay up to heat some of its pools!! The red level for families area was at a premium but was literally just a playroom - that level of price point I would have expected some activities for the kids like a disco, arts/crafts session, etc.. there was none of this so it was pretty boring after one visit. Amongst other things I would expect at a 5star hotel missing - tiny amounts of water left in the room every day which meant we had to go down to the bar at night and order some for bed (ridiculous). Finally, at the spa (which children could also use) there was a swinging glass door which accelerated as it shut - I broke my finger in 3 places on this door and had to spend a day in hospital. My massage which I had before the incident was knocked off the bill as an apology, and quite frankly whilst I could have sued them my main concern was ensuring the door was fixed so no child could hurt themselves on it in the future - I have chased several times over the last few months to check if this has been fixed but noone has responded to me. And despite writing all of this in a formal email complaint after my visit no member of staff has done anything to try to compensate us for any of the inconveniences (and genuine illness/injuries) suffered there. Hugely disappointed in the Meliá group and this hotel.

Tim Roller

Beautiful Hotel with a Great Pool and tasty Food. The rooms are very beautiful and clean. Also the daily program, especially the jewelry workshop with Rosita was really fun.

Larry Silverstein

Our butler, Valentin, was fantastic. Whenever we reported a problem with the room, he made sure it was quickly taken care of. When the mini-fridge didn’t have a beverage I wanted (Coke Zero), he made a trip to the market to get some (although I wouldn’t have asked had I known!). His level of service and friendliness was outstanding.

Osaki

Unfortunately I had to wait ~1h for check in as there were 3 before me and the couple that arrived after me got checked in before me as well (even though they informed the butler that I was there before them, but he straight up ignored it!) 😤 Room was spacious and clean (except for the ants in the bathroom). Though I don’t know how someone who isn’t super thin can fit into the shower. 😅 The food at Lagarto and Poseidón was great and mid at the other restaurants. But I had to remind them of my food allergies each time and even then I had to return some dishes because they forgot it in between, which tbh is a no-go at a 5 star hotel… Special shout out to my personal butler and the head waiter of Poseidón as they were the only ones who I only had to tell about my food allergies once. ❤️ If you have celiac disease I would avoid the buffet as the gf stuff is placed right next and in between the non-gf stuff making cross contamination a common occurrence. I also got glutened at Sea Soul… If you want to sleep longer than 9 a.m. put the do-not-disturb sign out the night before or staff will just come in as there is no way to lock the door with e.g. a chain. Looking the door from the inside with the knob doesn’t help as they will open anyways. For room service expect the food to arrive lukewarm, also the English from the person who picked up the phone was next to not understandable. The hotel location is perfect and most of the staff is super friendly but there are also working a few who clearly have no idea what customer service is. All in all I don’t know if I was just terrible unlucky or if 5 star hotels in Tenerife just aren’t on the same level as elsewhere? If you don’t have any food allergies/health issues the hotel will still be a decent choice just for the location alone.

Gavin

We stayed for a birthday treat and what a treat. Thanks to Kim, Francisco and Jocelin for arranging and enhancing our stay. Wonderful hotel with amazingly comfortable rooms and a perfect sea view. But what makes it is the staff; we have been spoiled rotten and it's an absolute pleasure to meet people in hospitality who so very enjoy hospitality. Special thanks to Aramburu who went out of her way to look after us, and the whole team both at breakfast and during the day at the pool who are always friendly, always happy, always wonderful. We can't wait to return.

Felicity Griffiths

This is a wonderful hotel with fabulous staff. The attention to detail is excellent. We felt relaxed and pampered. The rooms are huge and comfortable. The pool is warm. The umbrellas light enough to be moved around. The food is also excellent. The delightful breakfast restaurant for the Salome overlooks the sea. The buffet had a huge array of delicious food and several of the dishes are cooked in front of you- ensuring that they are fresh and hot. Its location is also excellent - there are a few steps leading to a promenade full of restaurants and shops. And from the front of the hotel, it is only a few hundred yards to a shopping mall with a large array of different shops.

Sara Duxbury

Our first visit and definitely not our last! We were expecting a luxury holiday and Grand Salomé exceeded those expectations! Such a restful location, amazing service everywhere in the hotel and brilliant food/drink options- especially as my partner is coeliac!

Tom Grygorcewicz

Absolutely phenomenal experience and amazing service! All the food has been beyond amazing and the spa is amazing too. Can’t really say enough great things about our stay here. The river in the back of your villa is super unique and fun. Always heated too so it’s consistently a good temp

Ian Bailey

Hands down the best 5 star resort we have stayed in. We are recently married and decided to spend three nights in Royal River post wedding. Royal river is exceptional from every aspect. We stayed in River villa 10 and despite our room being a wheelchair accessible room we still would not change a thing. The level of privacy, customers service and food options is outstanding! From the moment you arrive till the time you leave you are spoilt with exceptional service and atmosphere. I would highly recommend royal river to anyone who visits Tenerife! Worth every penny!

Love my Food

First impression stunning unfortunately the service falls short of a luxury experience. Absolutely not worth what you pay for. Having had the privilege to stay in luxury hotels this one in comparison is disappointing. - Receptionist checked us in, took us to our villa (wrong villa), brought our luggage only when we asked if someone could assist. All felt clumsy - had to specifically follow up on small details like wifi details, water for the room. Wasn’t slick - dinner took over an hour to arrive ( ordered burgers) others who had arrived after us were eating before we were. Had to chase - I’m a coeliac asked for gluten free bread / bun. Eventually my burger arrived with bread in the wrapper and it was a make your own burger. Really when I’m paying £50 for a burger? - no turn down service So yes first impression style but no substance.

Wojciech Abbas

Staff including manager don’t know anything about hospitality and professionalism. They give us wrong advise where to go, we have followed their instruction and that was a mistake. Pool in our villa was slippery from dirt, wasn’t clean for long time, they didn’t bother to clean our room or bring water. They had some excuses :) who cares. We’ve booked 4 nights but after 1 we decided to change hotel. And that was the best we could do, we have found something way better that royal river can dream about. Not recommending to stay there for anybody. You can find loads of better hotels in Tenerife.

Wickson CHEUNG

Design of the hotel is amazing and fancy. But what a shame is that we found a few cockroach in the room, although they agreed for a room swap the next day. I feel like a compensation could have been done, as my wife is totally freak out after seeing 3cockroach in the room in one single night. Overall staff is nice, but I find one thing quite weird that is the staff knock on the door before check out to check the mini bar, possiblly to see whether we consume any food and drinks. I really dont understand this, considered we paid almost €1000+ for room rate and have given our credit card for deposit. Honestly I dont think it is necessary to disturb the guest when they are still here to check the mini bar. This to me seems like not having trust in the guest, and when the staff came in and check the mini bar, I feel like it was at a point similar to interrogating criminals. Suggest if the hotel is so scare that guests consume alcohol and not paying for it, perhaps can consider remove the expensive alcohol drinks mini bar in room. But overall nice experience and dinning in hotel is delicious too. But more small details could take this hotel to a better stand point.