Rita
⭐️⭐️⭐️⭐️⭐️ Absolutely Perfect – Beyond 5 Stars!
Our stay at the Grand Meliá Tenerife Red Level was nothing short of perfection from start to finish. From the moment we arrived, we were treated like royalty — every single member of staff went above and beyond to make our experience unforgettable.
The Red Level service is on another level entirely: personal, attentive, and full of thoughtful touches that make you feel truly special. The check-in process was smooth and elegant, our room was stunning with breathtaking views, and every detail — from the luxurious bedding to the delicious welcome treats — was flawless.
The pools and grounds are absolutely immaculate, with gorgeous design and plenty of space to relax in peace. The breakfast and dining options were exceptional — beautifully presented, fresh, and full of variety. Every meal felt like a fine dining experience.
The spa, ambiance, and attention to detail made it the most relaxing holiday we’ve ever had. It’s rare to find a place where everything exceeds expectations, but Grand Meliá truly does.
This was actually our return visit, and it was just as magical as the first time — perhaps even more so. We already can’t wait to come back again next year because we simply love it that much.
If you’re looking for luxury, serenity, and world-class service, this is it. A true slice of paradise in Tenerife. 🌴✨
--- A special mention to Mario on reception, who is absolutely first class — so professional, friendly, and genuinely caring. And Mohamed, who took us on the buggy to get our showers on our last day, was wonderful and so smiley — the perfect example of the warmth and kindness that make this hotel stand out.
Kevin G
Our stay at Palacio de Isora was simply wonderful. The whole place exudes tranquility and elegance, with immaculate facilities and the perfect atmosphere to relax and enjoy.
What truly made the difference was the excellent quality of the food and, above all, the lunch service. We would like to give special thanks to Bea, Erika, and Javi, who were absolutely lovely—attentive, professional, and always offering a personalized service. They made every meal a pleasant and memorable experience.
A perfect combination of great gastronomy, professionalism, and genuine warmth. Without a doubt, a place we would return to without hesitation. Thank you for making us feel so well cared for! 🌸
Sh Ra
5 star facility but 4 star service!
Pros : beautiful resort with so many facilities and fun entertainment. great for both couples and families.
Cons: Service isn't match with its stars:
*upon our arrival we tried to book restaurants and we realised they all were fully booked for our first 2 days. so no choice you should go to buffet which is disappointing.
*we have been told poolside service is only for Cabanas and rest the should go to bar if they want food or drink, which is again surprising!
* In various occasions we have been given incorrect information, for instance we had a tour book for 8am and we asked recipient if there is early breakfast option available and answer was no
however on our last day we have been told there is a separate small breakfast being served early morning for those who need to leave early.
overall, though I had a pleasant stay, I expected way better service for 5 star resort.
Nadav Rosenberg
My recent stay at the Gran Meliá Palacio de Isora was absolutely wonderful, and I can't recommend it highly enough.
We booked an ocean view room, and the view itself was breathtakingly incredible. Waking up to the sight and sound of the Atlantic every morning was a highlight of our trip and truly elevated the entire experience.
The hotel grounds and services are top-notch, and the staff was truly exceptional. We especially appreciated how attentive they were regarding our baby's milk allergy. The staff was so helpful and kind, and they cooked a special, custom breakfast for him every single morning, which gave us tremendous peace of mind.
For families, there are many activities scheduled throughout the day and an excellent area dedicated to infants, which made traveling with our little one so much easier and more enjoyable.
The hotel offers a selection of several different restaurants, each with unique cuisine. While the quality of the food at each was high, please note that the prices were quite high. Additionally, each restaurant seems to specialize in a single meal service (e.g., one only offers breakfast, another only lunch, and another only dinner). This structure meant there weren't a lot of dining options available for a specific mealtime, which could be a little repetitive over a longer stay.
A note on location: the hotel is a bit far from the main city areas, so I would strongly advise guests rent a car to fully enjoy Tenerife and explore the surrounding towns with ease.
Overall, the stunning ocean view, the fantastic amenities for children, and the genuinely caring staff made this an unforgettable five-star experience. We'd return in a heartbeat!
punit ks
My experience at Hotel Palacio de Isora was simply exceptional. From the moment of arrival, you can feel the organization, the kindness of the staff, and the attention to every detail.
The rooms are spacious, comfortable, and offer stunning views of the ocean and gardens. Everything is spotless and perfectly maintained. The infinity pools are breathtaking — ideal for relaxing in total tranquility — and the gardens are beautifully cared for. The spa and relaxation areas are a true luxury.
The gastronomy at the hotel also deserves special mention: great variety, high quality, and beautifully presented dishes in every restaurant. But without a doubt, what makes the experience truly unforgettable is the human touch. At the Oasis Restaurant, the service from Erika, Bea, and Javi was absolutely outstanding — friendly, attentive, professional, and always with a smile. They turn every meal into something special.
Thanks to them and to the entire team, the hotel’s service reaches an excellent level. Truly, one of the best hotels I’ve ever stayed at. The best of the best.
My Booking
