Soma Das
An absolutely stunning hotel/resort...a feast for the eyes. Our room was large with an ocean view. We paid extra to have an additional bed since I was there with my 2 daughters. The breakfast was varied & delicious. The service/attitude of everyone we encountered was friendly & professional. The only issue I had was that there was no vent in our bathroom...thus, the walls & mirrors were steamy & sweaty after every shower & the toilet area did not air out well, again because there is no vent, & therefore a lack of circulation. Overall, our stay was very enjoyable.
Isabella Janoschka
We were really looking forward to our stay at the Abama Ritz-Carlton, but unfortunately, it fell far below expectations. Having stayed at several Ritz-Carlton hotels around the world, we expected the same high standard of service – but this experience was nowhere near it.
The service throughout the hotel was inconsistent and lacking attention to detail. Staff seemed overwhelmed or uninterested, which is not what you’d expect from a luxury brand like this.
The biggest disappointment was the Club Lounge. It’s completely self-service, with very limited options and no personalized attention. It felt more like a basic airport lounge than a premium experience. For the price, it’s just not worth it.
The hotel grounds are beautiful, but the service seriously needs improvement. We won’t be returning.
Marianna
While the hotel may have a beautiful design, that’s about the only good thing it has going for it. It is completely unsuitable for families with young children. The rooms are cold, with freezing floors that make it uncomfortable to stay in, and the so-called “heated” pools are anything but warm. In fact, the pools are in terrible condition—I have never seen anything like this in a so-called 5-star hotel.
There is no childcare for kids under four, no baby food, and no healthy options for children on the menu—making it clear that families were not considered in the planning of this place. To make matters worse, there are absolutely no activities for kids below 4. If you’re traveling as a family, expect your children to be bored out of their minds.
The layout is also a nightmare for anyone with a stroller, as stairs are everywhere, making navigation frustrating. On top of that, the location is terrible—you’re stuck in the middle of nowhere with nothing to do unless you’re here for golf.
Overall, this hotel seems better suited for older couples or solo travelers. If you have kids, don’t waste your time or money here.
Rhian Nicholls
The first evening we arrived we went to El Mirador for dinner where we were served uncooked prawns. Unfortunately I didn’t notice this until I took the head off the second one meaning I’ve had food poising all weekend and not been able to eat or drink anything. This meant I had to cancel our reservation for the next night at the 2 Michelin star restaurant but when I told the reception desk what had happened they told me I would still have to pay a fee. I contested this and they said they would speak to the manager and call me back, they never did so I had to go back again (very sick at this point) and repeat my request. Eventually this was resolved. However, when I asked to see a medic or doctor they told me I would have to pay a fee and the toast and tea they said would be sent to my room, never arrived.
On the second day we visited the pool and ordered some drinks, after an hour another waiter came to us to ask if we wanted any drinks and we told him we were still waiting on the ones we ordered an hour ago.
I’ve also witnessed staff smoking around the pool even though it’s a non-smoking hotel, saw a chef come to a life guard to patch up a cut on his hand.
Our room was cleaned but we were left with no glasses or cups for tea or coffee. When I called to have our room service tray picked up after we were done with it, no one arrived.
And the final cherry on the cake… when I went to reception to speak to a manager about all of this, they were “in a meeting and would call me back.” There was no call and it took me contacting Marriott head office to finally get to speak to a manager who did his best to make it up to us however not before telling me staff had been having the same stomach issues.
This was supposed to be a once in a lifetime trip to one of the best hotels in the world which my friend and I saved hard for so we could enjoy. I am thoroughly disappointed and can safely say I will not be visiting this hotel again or recommending it to anyone.
Punkaj Gupta
Terrible service!!! Hotel is old and tired and in desperate need of an update. However, they do a good job keeping it clean.
Concierge is absolutely useless. My husband is in a wheelchair with a broken leg and emailed the concierge 2 weeks prior to our arrival asking for a wheelchair, shower chair, fridge so we could store his ice packs and a microwave knowing he can’t go out for all meals. When we arrived they had absolutely nothing for us and we didn’t even receive an apology! Had to call down to the front desk no less than 6 times to finally get our items 3 days later!!! My poor husband couldn’t even shower that entire time after traveling over 16 hours to get here.
On 2 separate times, they “accidentally” called us at 6am for a wake up call!!! 2 times! We paid so much money to stay here for almost 2 weeks to rest, not to be woken up. Again no apologies.
We’ve received absolutely nothing for any of our inconveniences. As a titanium member and frequent traveler to high end Marriott properties, this is by far the worst. I’m shocked that Ritz continues to fly its flag at this hotel.
Definitely need a car if you want to explore the area. Nothing, not even a coffee shop or bar, within 10 mins from here.
Views of the ocean are lovely.
I’d look elsewhere again!
My Booking
