Madison Hutcheson
Red Level and its staff are incredible! My husband and I have been back for the past 3 years. 2023 for our honeymoon in the villas, 2024 for a week in an ocean front room, and this year as a 3 day hopping spot for a visit to mainland Spain.
It’s one of those incredible places that we envision visiting every single year. Jose and Mario are wonderful and exude perfect customer service, patience, and a genuine joy for what they do.
Every room we’ve stayed in has been beautiful and always extremely clean.
10000/10- will be returning..
And oh the location is THE BEST on the island…. To a point I want to gate keep this hotel, but alas this place deserves the recognition
Zina T
We stayed four nights for my boyfriend’s birthday and had the most amazing experience! The staff were incredibly friendly, helpful, and always ready to answer our questions. Communication before our arrival was effortless via email, which made everything so easy. The reception team even helped me arrange a surprise for my boyfriend, and all our requests were taken care of within minutes.
The hotel offers complimentary parking for Red Level guests, which is a great plus. We loved the breakfast in the Bistrot Provençal, with a buffet and à la carte options, and enjoyed relaxing by the pools—especially the stunning infinity pool. We also tried the on-site restaurant, La Terrasse, which had an amazing ambiance, divine food, and excellent service.
The only minor downside was that the sunbeds by the pools tended to be occupied from early in the day, making it a bit tricky to find a spot. Since we visited off-season, it might be more challenging during peak summer.
Overall, everything about our stay was exceptional. We highly recommend this hotel for a memorable and relaxing getaway!
Elliott Heathcote
An Unforgettable Return to Paradise – Thanks to the Incredible Red Level Team
This was our second stay at Gran Meliá Palacio de Isora, and once again, it completely exceeded our expectations. While the resort itself is stunning — with its breathtaking views, elegant surroundings, and sense of total relaxation — it is truly the people, especially the Red Level team, who made this stay unforgettable.
From the moment we arrived, we were met with warmth and exceptional service. We had requested a room closer to the adults-only section, and Claudia went above and beyond to help us. She offered us an incredible master suite with a sea view and a bath on the balcony at a very reasonable upgrade price — we couldn't say no.
As we were speaking with Claudia, we were thrilled to be greeted by Dieny, who had made a lasting impression on our previous visit. Seeing him again felt like reconnecting with an old friend. His welcome was genuine, personal, and heartfelt — the kind of moment that makes you feel truly valued.
But one person in particular played a key role in shaping our entire experience: Mohamed.
From the very beginning, Mohamed made us feel like royalty. He arrived to escort us to the Red Level reception in a buggy and immediately remembered us from last year — something that meant so much. His warm smile, his attentiveness, and the way he anticipated our needs made every interaction with him a pleasure. Throughout our stay, Mohamed constantly went out of his way to ensure everything was perfect for us — checking in with us, offering help whenever needed, and doing it all with such professionalism and kindness. He is, without a doubt, one of the hotel's greatest assets, and someone who made this trip feel even more special than the last.
At Red Level reception, Denis helped us with our check-in — a smooth and pleasant experience as always. The calm, welcoming atmosphere set the tone for the rest of our stay.
We also want to thank Ray, another outstanding team member whose friendliness and attentiveness made a lasting impression. Alongside Mohamed, he helped make us feel genuinely cared for — like more than just guests.
Special thanks also go to Hugo, Denis, Alejandro, Pablo, Riki, and Elizabetta, each of whom contributed to our stay in meaningful ways. Every interaction, no matter how small, was filled with genuine warmth and hospitality.
Finally, we want to express our gratitude to Dean, the Red Level manager. When we decided to extend our stay by an extra night, he personally stepped in to resolve a small confusion and did so with the utmost professionalism. His calm, kind approach and hands-on leadership were deeply appreciated.
While Gran Meliá Palacio de Isora is one of the most beautiful and relaxing resorts we've ever visited, it is the staff — especially Mohamed — who make it truly exceptional. They treat you as though you're the most important guests in the world, and that kind of personal connection is rare.
Because of them, we won’t just be returning — we’ll be returning every year.
With heartfelt thanks,
Elliott & Tasha
5058
Ashraf Meleka
I have never felt more unwelcome and disappointed visiting a 5 star hotel. I am a regular visitor to Tenerife and am currently staying at a 5 star Hotel on the island. Curious to try a different hotel for my next visit, my friend and I came and enquired at reception for a tour of the hotel facilities. We are a group of 14 adults , 4 families, who meet up in Tenerife every year. I was staying on the island, I thought it is a good idea to explore some others 5 Star hotel.
We were sent from one reception to another a few times then they asked to wait for 15 mins. Then we were informed that the staff were too busy to show us around and given a business card to make a reservation. Considering we were looking to book a minimum of 7 rooms this is not the way to treat potential clients
I have stayed at luxury hotels on all 5 continents and I have never experienced such bad customer service.
To the management of Melia Group :
You definitely need to review your customer service policy and training.
A Meleka
Ambassador Platinum IHG
International Traveler BONVOY & All ACCOR
Nestoras Kyriakou
My girlfriend and I have had a dreamy stay at Red Level Gran Melia Palacios de Isora. From the very beginning, the staff there were super attentive in arranging all the amenities I asked for, whether that was birthday preparations and decorations, restaurant bookings and generally staying in touch. Once we got there, all the staff were super friendly and caring. Special thanks to Denis, as well as Hugo and Ruben for making this a very special occasion and helping us make the most of out this special destination at this special hotel - there are of course others who I couldn’t name, the entire team was fantastic. We won’t forget this visit and we’d surely come back to the same hotel if we get the chance!
My Booking
