Rhoo
Having returned to the Red Level several times for our re.treats, we can only describe it as simply wonderful. The hotel boasts elegant, spacious rooms that are serviced twice daily, a heated pool, and a dedicated restaurant. Staying at Red Level also grants access to the full array of hotel facilities, including the spa, multiple restaurants and bars, entertainment options, and additional pools.
What we love most is the freedom of choice: we could drift between the calm of Red Level and the livelier areas of the main hotel as the mood took us. Every restaurant offered exceptional dining, with the Roof Top at sunset being a magical experience, and Agave serving as the perfect spot for a leisurely lunch. The drinks menu is broad and carefully curated; each cocktail and beverage we sampled was crafted to perfection.
The staff are charming and attentive. A special mention to Beatriz G., whose warm smile, efficiency, and eloquence added an extra sparkle to our days.
The location is ideal, just a short walk from the village, with a picturesque seafront path leading to beaches and natural pools.
We were blessed with lovely sunshine and a pleasant 25°C, a true tonic for mind and body.
We cannot recommend the Red Level highly enough.
Tito Munoz
The Ultimate Red Level Experience
A Triple-Crown Celebration
Our 3rd Year of Perfection.
The Red Level at Gran Meliá Palacio de Isora is in a Class of Its Own
My wife and I just returned from our third consecutive year at the Gran Meliá Palacio de Isora, staying from February 13th to the 18th. We return every year specifically to celebrate my wife’s birthday, and once again, the resort exceeded every possible expectation. While the entire property is a stunning, impeccably clean, and beautifully maintained oasis, it is the Red Level (Adults Only) experience that keeps us coming back.
We were given a truly magnificent ocean front room featuring a private whirlpool. There is nothing quite like the "unforgettable" feeling of watching the Atlantic waves from your own balcony.
The resort itself is breathtakingly beautiful and taken care of with such obvious pride and detail, but the Red Level provides that extra layer of exclusivity and peace that makes a holiday feel like a dream.
We made reservations at each of the incredible restaurants on-site. From the first night to the last, the food was consistently incredible and the service was nothing short of top notch. Every meal felt like a special event, perfectly fitting for a birthday celebration.
What truly sets this resort apart is the human element. We want to extend a massive, heartfelt thank you to Vero, the Assistant Director at the Red Level. Vero is the heart of this operation; she personally ensured that every detail of our stay was flawless and made the "most fantastic" experience possible for us.
However, we know that an experience this seamless is a massive team effort. We want to specifically highlight:
The Red Level Desk: Their professionalism and warmth make the check-in and concierge experience feel personal and elite.
The Adults-Only Pool Team: The service poolside was amazing—attentive, friendly, and always one step ahead of our needs.
In a world where you can travel anywhere, the Red Level team makes it impossible for us to want to go anywhere else. They don’t just host you; they treat you like family. To Vero and the entire Red Level team: thank you for making my wife’s birthday so memorable once again. You have created memories for us that will last a lifetime, and we are already looking forward to our fourth visit next year!
Sincerely
Tito & Charleen
stephen bull
I love this hotel . Red level especially .
Very straight forward . Quality comes at a cost . Most things will be resolved with customer service at the forefront of the teams mind . Red level well managed.
Busy around pool in January but always beds available . Heated pool cold for us . Better later in the year
I made the mistake this year of opting for half board when all our favourite dishes for all the restaurants were not covered by half board and classed as exceptional on the menu .generally adding £80 a day to the price at the end of the holiday .
Nami and the bistro by far the best places to eat .
Reception at red level welcoming , informative and very productive.
Eat breakfast at red level , chill around the red level pool or garden . Eat at Nami or Bistro/ duo . Duck , Mongolian beef , satay chicken , chicken noodles . Chateaubriand In the bistro and duo
Rooms after 14 years of visiting are now looking a bit dated but generally fine .
Only issue we had is the noise from other guests who seem to wander around the room for hours banging doors with high heels the noise did disrupt our sleep quite a lot .
Room service on our last day was very good .
No flies at breakfast . We’ve seen this quite a few times in the past . Maybe it’s the time of year or the skips directly outside the hotel on the road that have the lids open generally are being managed.
Few cats knocking about in the evening and afternoon at the bistro / breakfast restaurant. We are not cat lovers .
Not seen as many guests with dogs as we did this time . You’ll hear a few barks but nothing major .
Nice walk into the local village but not a lot else to do .
We did pop into las americas and would recommend the show “ history “ 2 hrs in a lovely theatre below the hard rock .
Music in the hotel can be hit and miss
Very lucky to be able to holiday at red level Stayed for 5 nights . Enough for us as well be back 3/4 times a year . Mohamed the butler as always very friendly as well as all the staff and management.
Nicholas Ford
Very expensive but great facilities. The downside was that if you have food allergies such as gluten and lactose (wheat, dairy) then they do not cater to you. We were in the Red Level area which apparently is the most exclusive part of the hotel and even so it took us 4 days and specific complaints to get some gluten and lactose free breakfast, some of their staff didn't even know what it meant when we asked. The hotel is right next to the sea and we could not even get a fresh fish in any of their 11 restaurants inside the complex.
We had to cancel our final day and go to another hotel in Costa Adeje where my partner could safely eat some food.
Madison Hutcheson
Red Level and its staff are incredible! My husband and I have been back for the past 3 years. 2023 for our honeymoon in the villas, 2024 for a week in an ocean front room, and this year as a 3 day hopping spot for a visit to mainland Spain.
It’s one of those incredible places that we envision visiting every single year. Jose and Mario are wonderful and exude perfect customer service, patience, and a genuine joy for what they do.
Every room we’ve stayed in has been beautiful and always extremely clean.
10000/10- will be returning..
And oh the location is THE BEST on the island…. To a point I want to gate keep this hotel, but alas this place deserves the recognition
My Booking
