Thomas Schönefeld
The resort is attractively designed but located in a rather remote area. There are few opportunities for strolling or activities outside the hotel. However, for guests who wish to focus entirely on the hotel facilities, this location is ideal.
Our room in the Red-Level section was generally well-equipped but in an unacceptable condition upon arrival. The bathroom still contained organic remnants from the previous guests. Despite our immediate complaint, it took two days for the cleaning to be carried out. Considering the room price and the luxury standards of the resort, this is absolutely unacceptable.
As an apology, we were offered a bottle of sparkling wine, which we found inappropriate. However, we chose not to comment further on this.
The prices for wellness services are significantly above average, even for a 5-star resort.
In summary, while the resort has potential, substantial improvements are needed in terms of cleanliness, service, and pricing.
Ian Clancy
The Gran Meliá Palacio de Isora must be one of the best hotels that we have ever stayed in. The Red Level is not a 5-star resort, it is far better. Yes, the grounds are very large and can be daunting to some, but the smaller (Adult only) Red Level, is more contained and far superior to the rest, and the rooms and amenities are excellent. Yes. The Hotel can be said to be aging, but the maintenance has been upgraded and it is difficult to fault the hotel in general. Any faults we found with minor items, like a leaking tap, were attended to very promptly. What makes the Red Level stand out is the high quality of the staff. They went out of their way to be welcoming and help, and no problem was too big for them to resolve. This particular visit was special to us as this week was my wife’s 80th birthday and the (reception) staff went above and beyond their normal duty to make her stay/day especially special. I don’t want to mention any member of staff especially because they were all great. With hand on heart(!), thank you.
Olena Melnyk
Went here for a honeymoon and had absolutely zero regrets! It’s a slice of paradise. Went with a RedLevel partial ocean view room with jacuzzi on balcony and it was beyond amazing. Do yourself a favor and do the all inclusive- it is absolutely worth it. Everything was clean, the staff was so nice and they all spoke both Spanish and English. RedLevel has its own pool and it is gorgeous! The food was one of the best I’ve had at hotels with so many options! If you’re looking for an amazing and relaxing honeymoon, look no further.
Antonio P
From NJ, USA!!
Came here for my Honeymoon and I cannot say enough good things about this place. If you’re on the fence picking a place on this beautiful island, I will just say that our time here was unforgettable and the team made us feel extremely special even though there are many other guests there! They were always accommodating and the room was extremely clean. Can’t say enough about this place. Special thanks to Lucas, Moha, and Andre!!! Amazing people.
Courtenay Watson
Absolutely awful.
A beautiful hotel aesthetically in some places (central plaza area, large saltwater pool) but let down by absolutely everything else and most definitely not a 5star hotel.
We came away as a family with our 13month old baby and paid for Red Level for Families around £450/night in Nov 2023. Not worth the money at all.
The food was AWFUL - I'm not a fussy eater at all but my husband and I both got food poisoning from the pool side restaurant where all the food looked like it had come out of the freezer and even the chips were disgusting. We were both vomiting for the first night of our stay there so not a great start to holiday. The sushi restaurant was pretty poor - quality of food was what you'd buy off the shelf in a supermarket but at high end hotel restaurant prices. Room service was AWFUL - soup looked and tasted like it has come out of a can. I wish we'd ventured out of the hotel from day one to nearby local restaurants which were cheaper and a world apart in quality. I reported these issues and was offered a free meal at the hotel (which obviously I didn't really want to put myself through) and so the hotel agreed to knock some of our food bill off but this never happened - and when I chased at checkout and afterwards noone did anything about it. I wouldn't have expected this food or service at a 3star hotel let alone a 5 star one.
There was extreme weather when we were there which caused a lot of flooding in the hotel (yep...) with red level for families area having to close as water was coming through the electrics - we were told we would be contacted about some compensation at the time but this never happened either.
Even if the food had been ok and there hadn't been extreme weather, I would still not recommend staying at this hotel. The pools (including the "heated" kids pool) were all very cold and so basically empty the whole time - this level of hotel should pay up to heat some of its pools!! The red level for families area was at a premium but was literally just a playroom - that level of price point I would have expected some activities for the kids like a disco, arts/crafts session, etc.. there was none of this so it was pretty boring after one visit. Amongst other things I would expect at a 5star hotel missing - tiny amounts of water left in the room every day which meant we had to go down to the bar at night and order some for bed (ridiculous).
Finally, at the spa (which children could also use) there was a swinging glass door which accelerated as it shut - I broke my finger in 3 places on this door and had to spend a day in hospital. My massage which I had before the incident was knocked off the bill as an apology, and quite frankly whilst I could have sued them my main concern was ensuring the door was fixed so no child could hurt themselves on it in the future - I have chased several times over the last few months to check if this has been fixed but noone has responded to me.
And despite writing all of this in a formal email complaint after my visit no member of staff has done anything to try to compensate us for any of the inconveniences (and genuine illness/injuries) suffered there.
Hugely disappointed in the Meliá group and this hotel.
My Booking
