Olena Melnyk
Went here for a honeymoon and had absolutely zero regrets! It’s a slice of paradise. Went with a RedLevel partial ocean view room with jacuzzi on balcony and it was beyond amazing. Do yourself a favor and do the all inclusive- it is absolutely worth it. Everything was clean, the staff was so nice and they all spoke both Spanish and English. RedLevel has its own pool and it is gorgeous! The food was one of the best I’ve had at hotels with so many options! If you’re looking for an amazing and relaxing honeymoon, look no further.
Thomas Schönefeld
The resort is attractively designed but located in a rather remote area. There are few opportunities for strolling or activities outside the hotel. However, for guests who wish to focus entirely on the hotel facilities, this location is ideal.
Our room in the Red-Level section was generally well-equipped but in an unacceptable condition upon arrival. The bathroom still contained organic remnants from the previous guests. Despite our immediate complaint, it took two days for the cleaning to be carried out. Considering the room price and the luxury standards of the resort, this is absolutely unacceptable.
As an apology, we were offered a bottle of sparkling wine, which we found inappropriate. However, we chose not to comment further on this.
The prices for wellness services are significantly above average, even for a 5-star resort.
In summary, while the resort has potential, substantial improvements are needed in terms of cleanliness, service, and pricing.
Ian Clancy
The Gran Meliá Palacio de Isora must be one of the best hotels that we have ever stayed in. The Red Level is not a 5-star resort, it is far better. Yes, the grounds are very large and can be daunting to some, but the smaller (Adult only) Red Level, is more contained and far superior to the rest, and the rooms and amenities are excellent. Yes. The Hotel can be said to be aging, but the maintenance has been upgraded and it is difficult to fault the hotel in general. Any faults we found with minor items, like a leaking tap, were attended to very promptly. What makes the Red Level stand out is the high quality of the staff. They went out of their way to be welcoming and help, and no problem was too big for them to resolve. This particular visit was special to us as this week was my wife’s 80th birthday and the (reception) staff went above and beyond their normal duty to make her stay/day especially special. I don’t want to mention any member of staff especially because they were all great. With hand on heart(!), thank you.
Chris Stout (Dr Chris Stout)
My wife and I stayed in a lovely room in the adult’s only Red Level. We were n the first floor corner, and had a Bali-Bed outside our porch that was great. They have the largest infinity poo in all of Europe, and too many other pools to count. The Pangea restaurant was amazing wit it’s varied options or well prepared options, as vegans it was superb. My wife and I caught a bug on our prior trip that became ore symptomatic there, and the staff helped us find a pharmacy and recommended free room service, and later on that day, called our room to check on us and see if we had any needs – twice. Off grounds the black sand beaches and February crashing waves are spectacular. Loved every moment (except the sick part). Wish the Canary Islands were closer to Chicago. The staff are rockstars.
Liutauras Ceprackas
Funny, promised sea front view is more like a concrete wall view. In order to see the sea, u have to stand on the chair. There is no control who enters the zone of the Red level, with no visible borders, so there is no feeling of exclusivity. The happy hour is a joke, cheap carbohydrates and cheap alcohol , but it seems that nobody cares . Flip-flops and swimming shorts accepted at the Red level club. So don't spend money on this worthless upgrade . U will get pennies worth value. And the cherry on the top is a party in front of our balcony . P.S. The pool at the Red level is at least 2 degrees colder than the pool at the adult pool at the gran melia( the service at the pool is good!).
My Booking
