FRANK & GINNY FACEY
Not a happy experience, staff tried their best, but hotel being renovated, lift and some public areas closed, builders everywhere. Pools looked good. Food at buffet good, a bit tepid, but whole experience spoiled by hordes of disorderly students and conference delegates with no manners, long queues to get food. Room tired and dated but clean enough. No view, just apartment block opposite. Located up a steep hill from main road. Altogether not the 4 star experience we were sold. Management unwilling to engage either in person or by email.
Jeffrey Decelis
Good selection of food. We had a buffet, it was very good. For 33 euro p/p we had free flowing water, wine, beer and soft drinks.
Annette
Review I am giving is of the buffet. We were invited to a Sunday lunch buffet
Vast selection of food and sweets to choose from. Place was packed so make sure to reserve a table beforehand. Parking is a bit of a nightmare unless you go around noon.
Paul Watkins
Nice budget hotel. Staff really nice and helpful. Only ate breakfast. Fair choice but same every day. Rooms clean, well ours was! 3 pools, gym. Area quiet and residential with not many bars or restaurants nearby.
Very expensive to upgrade. Sometimes late checkout not available.
Yuliia Bocharnikova
No peace. No sleep. Sleep, an essential part of any restful vacation, is impossible here due to a cacophony of noises and an indifferent staff. I regret not having read the reviews before we booked this hotel.
Upon arrival, we were met with loud, disruptive noises coming from the room above—like heavy furniture being dragged around. This went on late into the evening and started again in the early morning, making it impossible to sleep.
We requested a room change, but it didn’t make much of a difference. Honestly, I think all rooms are like that. Sound from every direction—music from the bar, noise in the corridor, and street sounds—flooded the room. Despite complaining to the reception, the staff showed no compassion or willingness to address the issue, instead informing us that noise is permitted in Malta from 7 a.m. to 11 p.m. This made it clear that the hotel prioritizes the noise policy over the comfort of its guests.
The windows in the room offered no insulation, making it feel as though we were sleeping outside. The balcony doors wouldn’t close properly, so escaping the noise was impossible, even during the supposed "quiet hours." We asked for earplugs, but the manager said they don't provide them. Complaining again about the noise was useless.
We were told that the noise is to be expected in a residential area, which felt like a weak excuse for a 4-star hotel failing to soundproof its rooms. Instead of acknowledging their shortcomings, the staff implied we were wrong for complaining.
The issues didn’t stop there. The balcony chair was broken, and the bathroom door barely worked. When we pointed it out to the housekeepers they said that they haven’t seen that, which is hard to believe given the obvious state of disrepair.
The only positive part of our stay was the food and the kind restaurant staff, but this was not enough to salvage an otherwise uncomfortable and unwelcome experience.
If you're seeking rest or relaxation, this hotel is not the place for you. Save yourself the trouble and look elsewhere.