Jordan Raoul
I stayed for a short holiday with my wife, was a lovely hotel great rooms, lots of space in the sea view apartment we opted for. Bathroom is a little tight for me but it is modern and clean.
Our view was second to none.
The breakfast was good. There was a lot on offer and I felt the quality was good.
The facilities are great from the indoor pool, sauna and gym. I've used them all and they're worth the time.
Lastly, the staff were all so lovely, helpful and genuine. Would come back if I visit Malta again. Highly recommend!
Amy Armitage
We stayed here for 5 days - the staff were lovely and helpful. However, the room had a strange smell to it on arrival, the best way I can describe it is like acetone/nail polish remover. We also had a room overlooking the stairs so there were quite a lot of people walking past the room. We didn't have anywhere to wash/dry our clothes as we didn't have a balcony so just to keep this in mind. There are a few restaurants around which were great. The breakfast had a good variety of food items. Overall it was a pleasant stay.
S S
Our stay at the Pergola Hotel was exceptional! The facilities were top-notch, especially the beautiful swimming pool and relaxing sauna, making it the perfect place to unwind. The location is fantastic, with easy access to nearby attractions and stunning views. The staff were all incredibly friendly, but a special mention goes to Mr. Rajkumar, who truly went above and beyond to ensure our stay was perfect. His warmth and attention to detail made a huge difference. Highly recommended for anyone visiting the area!
Chris Buxey
I stayed at the Pergola last week with my wife and two children, and we thoroughly enjoyed our experience. The hotel was clean, relatively modern, and the staff were both friendly and helpful. Particular highlights were the three swimming pools, the Cave Bar and the very extensive breakfast buffet. If/when we come back to Malta, we will definitely stay at the Pergola again!
Cameron Bashir
An awful stay - bad facilities, diabolical service and multiple major health&safety issues– I can’t stress enough that this hotel should be avoided at all costs. We stayed for 5 nights in September 2024. Problems littered our stay. Even without isolated problems, the hotel was vastly overpriced for the quality.
Severe issues:
• We had a major leak on our first day in our room, which was from a shower in a room above us. We had to vacate the room for the morning while this was resolved.
• Later in the week, a ceiling panel in the room collapsed in during the day- luckily while we were out of the room, otherwise it could have caused an injury. The damaged ceiling exposed live electricals, which were in the same region as the aforementioned leak and remaining dampness, presenting a severe safety hazard. We had to immediately vacate the room for the evening on return from a daytrip while this was resolved.
General, everyday issues:
• The spa environment, pool and ‘hot-tub’ were cold and unheated, so virtually unusable – they used this to try and upsell a paid hot-tub room.
• The showers in the room leak and overflow from normal usage – we were constantly using towels to mop up the floors to prevent slipping. A quick look at google reviews suggests that this is an ongoing issue which has caused injuries in the past, which the hotel has clearly not resolved.
• The service from most of the staff was poor (with the exception of a wonderful host named Hendrick(?) – who provided great service). On one occasion, we asked for shampoo and conditioner from reception before we went out for dinner (as it for some reason isn’t provided in the rooms) and it took over half an hour to arrive – making us late for our booking. The bar staff were rude, slow and clearly sexist, and the hotel manager was dismissive of our regular issues and frustrating stay.
• The outdoor pool had loud, long-term building works going on next door, which, although not controlled by the hotel, was not communicated in any way and effectively prevented us using the outdoor pool area on several days.
• On rainy days, there were several leaks and overflows around the hotel floor – with surfaces incredibly slippery and dangerous. We noticed one guest had injured their ankle from this and was in crutches for their stay. On bringing this up on checkout, the hotel manager said that these issues were due to the heavy rain. Heavy rainfall should not be an excuse for severe safety risks.
On checkout, we listed our issues (the above, plus a few smaller isolated issues and disappointments) as well as the overall price we had paid, to request some compensation for our expensive, and largely ruined, week. The hotel manager, by way of compensation, could only offer us a bottle of wine in their bar. The minimal value of compensation (reluctantly) offered here, given the amount and severity of issues we experienced, was nothing short of disrespectful of us as guests, and dismissive of our concerns, feedback and general health.
My Booking
