Sanija Svarca
Mixed Experience – Not Quite All-Inclusive
We recently stayed at this hotel and had quite a mixed experience. There were a few highlights, but also some surprising downsides that future guests should be aware of.
First, upon arrival, we had to pay €3.50 per adult for a government tax. Not a big deal, but it would’ve been nice to know in advance. Our family was also split between two rooms on opposite sides of the hotel – one had a beautiful view of the pool and sea, but unfortunately it was also right next to some pipes with an unpleasant smell. The other room had a roof view. Being placed so far apart was unexpected and not ideal.
After a long 12-hour journey, I realized I had forgotten toothbrushes and toothpaste. Naturally, I thought the hotel might provide them or have a backup, but I was told to either wait until the shop opened the next morning or take a bus to town. That was pretty disappointing. They also don’t provide conditioner, and the shower was mounted so low that at 172 cm I had to bend down just to wash my hair – quite uncomfortable.
The hotel shop charges €4.50–€5 for a toothbrush, but we ended up taking a quick trip to the nearest city. For €25 (including transport for 5 people), we bought toothbrushes for €1.50 each, snacks, tried new fruit, and even visited a free art gallery – so in the end it turned into a lovely little adventure.
Now for the all-inclusive aspect – unfortunately, it really didn’t feel all-inclusive. The snack bar offered only 5 options: croissants, chocolate cake, tuna pie, meat pie, and sandwiches. The croissants weren’t tasty, the pies didn’t look appetizing, and while the cake looked nice, it was too big to be considered a snack. So basically, sandwiches were the only semi-decent option, but even those felt more like meals. The only real snack was the ice cream scoop – which became a hit with the kids.
Drinks were also very limited. Many items, including cocktails, weren’t included. I tried ordering cocktail ingredients separately to mix myself, and thankfully one kind bartender offered to mix it for me – which I appreciated. In general, the staff were polite and kind, but it seemed like they weren’t very clear about what "all-inclusive" means. My kids kept asking why they couldn’t have their usual snacks like fruit or crisps, and I honestly felt more like a budget guest than an all-inclusive one. Even basic snacks ran out by 6pm, and at one point even the crisps were gone.
Breakfast options were quite repetitive – every morning there were eggs, sausages, and beans, along with some salad, cereal, and a few pastries. It wasn’t terrible, but there wasn’t much variety, and after a few days it felt very limited.
Want pool towels? That’ll be €10 cash deposit per towel. No cash? You’ll have to use the ATM outside, which charged me €7 to withdraw €50 – just a heads-up!
Gym facilities were available at the hotel, but unfortunately, they were in poor condition. Out of four bikes, none were working. Both of the skiing machines were broken, and one piece of gym equipment was literally broken into pieces (I’ve attached a photo). Of the three treadmills, one was out of order, and while there were some weights and two yoga mats, it was disappointing to find that most of the equipment was unusable.
Another surprising moment: before a day trip, I asked to fill our water bottles for the kids since the shops and bars were still closed. I was told it’s against hotel policy – even if I was willing to pay – and they wouldn’t allow us to take even water from the breakfast area. That felt unnecessarily strict and really disappointing.
The Good? The views are nice, the area is beautiful, and some staff members were genuinely kind. But overall, I left feeling like I didn’t get what I paid for. If you’re used to true all-inclusive holidays, just be prepared – this one might fall short of expectations.
Guillmour Oliveira
I stayed there in August 2024 with my partner and daughter for seven nights, and we had an amazing time!
The breakfast buffet was incredible, with a fantastic variety of options every day.
The pool was immaculate and not too crowded.
The location was fantastic for boat rides and gorgeous beaches, and it was just a short distance from the city.
G FOX
This place is dated. Definitely needs a room refresh. When we turned up, they said they had no rooms available. So we booked via booking .com. If you have a car, forget about parking there on a weekend. Considering it's out of season, it must be 100% worst in summer. The area is very noisy. The Gozo ferry terminal is next door. The other guests were noisy too. No respect to others when making loads of noise at 11pm in the corridor.
Tatiana
Lovely hotel, big and clean rooms. Overall great place to relax. Just don't bother with any food. It is awful. Breakfast is certainly not worth it either. Will stay again, but without breakfast.
Debora Siqueira
Helpful and friendly staff great clean rooms, kids enjoyed the indoor and outdoor pool also the playground. The shop inside the hotel has everything you need which I loved not having to go out looking for shops. Great breakfast and lunch.
My Booking
