Kim Kaur
I stayed in this hotel in Oct 2024.
We booked via On the Beach which was very easy. We reached the airport pretty late but then were delayed by transfers. We got to the hotel around 3:30am. There are 2 hotels next to each other, part of the same company. Once we arrived, we were told we're in the other hotel. Not great as our booking said one thing but we were told another, plus not ideal at that time when we had already travelled 10 hours!
The receptionist was nice, pleasant and got us into our rooms fairly quickly. Once we got into the room, we found 2 single beds! Firstly, we had booked a double room, secondly we sent an email in advance requesting a double bed and a confirmation was sent back!
We headed down to reception to find out and see if we could have the room we booked. We were told, we're fully booked right now and please come to reception at 9am to sort this out.
At it was now 4am in the morning, we didn't want to unpack as it was pointless. At 9am in the morning the reception team said they know nothing about this and couldn't help. This was extremely disheartening as we were told something else.
We then tried again later that day and the receptionist told us that they could sort something out - which was to push the beds together and place a double mattress over it. We accepted, it was better than nothing. They told us to wait in the bedroom and somebody would come up and sort it. Nobody came into the room, we actually repeated the above process for 3 days till someone came and sorted the bed out.
The housekeeping staff were nice, although they didn't speak English, you could tell they were kind and accommodating.
On our last day, we checked out and went into another hotel.
When packing, I come to realise that 2 pairs of my shoes were missing! I reported it to reception but they didn't care. I then sent an email after a day, but nothing. I decided to go back to the hotel and ask again, they were extremely rude and said no.
The staff in hotel 1 are much friendlier and helpful - even when we had issues with our flight, hotel 2 were not helpful and dismissive! All we needed was access to a computer, where hotel 2 should've said - there is a PC in hotel 1, they didn't!
The food was great some days and others it was like left overs. We actually dined out a lot more and felt like the all inclusive experience was a waste. Chefs coughing and sneezing, not enough variety for vegetarians or vegans.
The entertainment staff were absolutely amazing, always happy and mixing with the guests.
The entertainment was decent, nothing really stood out or kept us in the hotel. They accommodated children more.
They have a nice pool area, busy and entertaining.
It's also in a nice area, great walking distance to the main street and beach.
I spent a lot of time near the bar as the layout is nice. I found flies/insects in my drinks on 3 occasions and reported it back to the bar. Another lady that I became friends with told me that they were giving her dirty glasses - disgusting!
Would I go back? No
Rosie Baskerville
I am an absolute foodie and was a bit worried about some of the reviews about the food. However, as far as all inclusive go the food is really good, the chefs are constantly cooking something fresh, and they’re usually huge fillets of fish. The sea rice & paella was delicious & there was always loads of options, unless your super fussy!
The rooms were a little on the small side however, always clean and each day had fresh towels etc so perfect for the little time you spend in the room.
Service was great from all staff, entertainment was also brilliant - I highly recommend pool cycling it’s hilarious!
chris kelly
This hotel was my first experience of an all inclusive package and I can’t say I was disappointed in any way. Every day was spent with a drink in hand by the pool relaxing before making my way in for lunch and dinner to some very tasty meal options. My favourite would have to be the pork cheeks, some of the tastiest food I have experienced. The staff were nearly always nice and helpful although the language barrier was there they understood all our needs and there was nothing to fault or complain about. I hope to be back to this hotel in the near future for another holiday of the same caliber.
Felicity Bullen
We visited Sol Palmanova this week and here is my honest review;
We were a family of 9 travelling with kids (2 adults + 2 children, 2 adults + 1 child and 2 adults).
Check in was fairly easy with the exception that they had put us all in rooms of 3 which wasn't very useful for the 4 in our party. We asked for a bigger room however they said that they were fully booked and would have to pay €100 euros to upgrade. So we just used the mattress out of the room with just the 2 adults. So in the end it worked out OK.
Rooms were OK. Very clean but a little small. Not a massive problem as you don't spend much time in there. They were cleaned daily. Beware of the wonky toilet seats though 😆
Food - probably the one thing that really let's the hotel down. Very repetitive and really wasn't the tastiest I've had at an AI. However not hideous and I'd say there's probably just about something for everyone. We never had a problem getting a table but occasionally when we left the restaurant there was a queue.
Sunbeds - we got up at 8 and got sunbeds each day we were there. Not necessarily prime spots but got space. Again, obviously gets busier as the day gets going. Couple of days we went out and came back later and even then managed to get beds. However it does say that towels will be removed by staff if obviously not being used but this was not the case.
Location - Brilliant! 2 minute walk from the beach and the same to shops and restaurants. 10 minute walk into Magaluf if you want the party nights.
Drinks - Simple - you get given a token, change this for a cup and then just go to the bar as you wish! You get given a clean cup each time. Then just swap for tokens again when you're done.
Staff - all seem lovely and helpful that we experienced.
Plenty of activities for the kids to get involved in and adults too. Shows that we saw in the evening were all good.
Only have to small lifts to upper floors so this is a pain.
But all in all, a nice AI hotel. Would recommend.
Nenad Poljak
Great Location, But Some Improvements Needed
We chose this hotel for its excellent location near the beach, and overall, it seemed like a good option for our family vacation. However, there are a couple of areas where the hotel could improve.
The biggest issue we encountered was with the plastic cups used at the all-inclusive bar. The cups had an unpleasant odor, which made drinking from them quite unappealing. Even my 3-year-old daughter refused to drink water from them, which was really frustrating. While I understand the intention to reduce consumption, using such hideous cups is not the way to do it.
Secondly, the breakfast was a bit disappointing. The selection was dull and lacked variety, especially over the 10 days we stayed. It was surprising that there were no fresh salads offered at all during breakfast. A bit more variety would have made a big difference.
Overall, while the location and some aspects of the stay were pleasant, these issues detracted from our experience.
My Booking
