Sol Palmanova

Kim Kaur

I stayed in this hotel in Oct 2024. We booked via On the Beach which was very easy. We reached the airport pretty late but then were delayed by transfers. We got to the hotel around 3:30am. There are 2 hotels next to each other, part of the same company. Once we arrived, we were told we're in the other hotel. Not great as our booking said one thing but we were told another, plus not ideal at that time when we had already travelled 10 hours! The receptionist was nice, pleasant and got us into our rooms fairly quickly. Once we got into the room, we found 2 single beds! Firstly, we had booked a double room, secondly we sent an email in advance requesting a double bed and a confirmation was sent back! We headed down to reception to find out and see if we could have the room we booked. We were told, we're fully booked right now and please come to reception at 9am to sort this out. At it was now 4am in the morning, we didn't want to unpack as it was pointless. At 9am in the morning the reception team said they know nothing about this and couldn't help. This was extremely disheartening as we were told something else. We then tried again later that day and the receptionist told us that they could sort something out - which was to push the beds together and place a double mattress over it. We accepted, it was better than nothing. They told us to wait in the bedroom and somebody would come up and sort it. Nobody came into the room, we actually repeated the above process for 3 days till someone came and sorted the bed out. The housekeeping staff were nice, although they didn't speak English, you could tell they were kind and accommodating. On our last day, we checked out and went into another hotel. When packing, I come to realise that 2 pairs of my shoes were missing! I reported it to reception but they didn't care. I then sent an email after a day, but nothing. I decided to go back to the hotel and ask again, they were extremely rude and said no. The staff in hotel 1 are much friendlier and helpful - even when we had issues with our flight, hotel 2 were not helpful and dismissive! All we needed was access to a computer, where hotel 2 should've said - there is a PC in hotel 1, they didn't! The food was great some days and others it was like left overs. We actually dined out a lot more and felt like the all inclusive experience was a waste. Chefs coughing and sneezing, not enough variety for vegetarians or vegans. The entertainment staff were absolutely amazing, always happy and mixing with the guests. The entertainment was decent, nothing really stood out or kept us in the hotel. They accommodated children more. They have a nice pool area, busy and entertaining. It's also in a nice area, great walking distance to the main street and beach. I spent a lot of time near the bar as the layout is nice. I found flies/insects in my drinks on 3 occasions and reported it back to the bar. Another lady that I became friends with told me that they were giving her dirty glasses - disgusting! Would I go back? No

Rosie Baskerville

I am an absolute foodie and was a bit worried about some of the reviews about the food. However, as far as all inclusive go the food is really good, the chefs are constantly cooking something fresh, and they’re usually huge fillets of fish. The sea rice & paella was delicious & there was always loads of options, unless your super fussy! The rooms were a little on the small side however, always clean and each day had fresh towels etc so perfect for the little time you spend in the room. Service was great from all staff, entertainment was also brilliant - I highly recommend pool cycling it’s hilarious!

chris kelly

This hotel was my first experience of an all inclusive package and I can’t say I was disappointed in any way. Every day was spent with a drink in hand by the pool relaxing before making my way in for lunch and dinner to some very tasty meal options. My favourite would have to be the pork cheeks, some of the tastiest food I have experienced. The staff were nearly always nice and helpful although the language barrier was there they understood all our needs and there was nothing to fault or complain about. I hope to be back to this hotel in the near future for another holiday of the same caliber.

Valentin

Will start with the good things. The hotel is pretty well maintained and clean and the staff is very friendly. Food diversity was good and tasty. In case you are gluten intolerant you can fill a form where you pick foods that they will make in the gluten free version. On the bad side, the rooms are fairly small and the beds are terrible. The elevator is small and very slow. The beer and wine part of the all inclusive are pretty terrible.

Lizzie Shaw

We are a small family of 3, 2 adults and a 1 year old crawling not yet walking. We found the hotel very good. Food was never bad just standard all inclusive, the splash children’s pool was brilliant and she loved the water! The staff were great. Especially Andrea who works with the children, she loved Annabelle. It was lovely to see. We booked a terraced solarium room for the stay but I think for the price it was a bit small. Unfortunately we did all get sick while we were there and had to extend our stay and miss our flights home. The only downside was the inability to extend our stay with reception properly. I had to go down each morning to ask for a 1 day extension each day, with no reassurance. Surely the booking system should show them the availability? Mario at the reception was very helpful. The best part of our stay was the photography team. They were just amazing, they would capture lovely pictures and family moments for us! Yes you have to pay a small amount for pictures but it is so well worth it. Also the restaurant staff were so kind, always waving and smiling at my little girl. One day she left her own fork and we didn’t realise, the next day the kind young man had washed it and presented it back to her with a big smile! The cribs provided for young children are very sleep safe and have a comfortable mattress too. there is a small fridge in the room too which is always good.