Ponent Mar Aparthotel

Tony Burns

Nice size hotel with almost a family ran feel about it but plenty of extras like roof top pool, indoor pool, spa, gym, shop etc.... Don't often review hotels but I would return. Visited early April so quite quiet, weather was great for a few days and a bit cloudy for the others.

Bex

Nice hotel and great location. Sadly the pool was closed due to bad weather. Only down side was there was sometimes noise from the surrounding rooms including banging doors.

朱琪珍

One star given for the sea view. The hotel facilities are of very basic standard, far from what you would expect from a 4-star hotel and nearly 300 euros per night. We were given a room below the reception floor, outdated style and awful smell from the bathroom at night, especially when it rains, it is smelly as in a public toilet (a room on a higher floor might be better). Breakfast is full of process food with poor quality despite lots of options. Gastronomy is absolutely absent from the hotel (both from the central kitchen and Amura restaurant). You would better off cooking by yourself or searching for a proper restaurant in Palma. We ordered a strawberry birthday cake well in advance and double checked with reception upon our arrival. A greasy chocolate cake was provided on the day which we did not consume, and we could tell it was not even made from the kitchen as a similar one could be bought from the supermarket. The explanation was 'accidents / mistakes do happen'. We feel it was not a big deal for the hotel but this kind of 'I do not care' attitude is really unbearable, probably because they still have loads of tourists arriving. Haribo sweets and a bottle of alcohol were offered the second day (for this mistake) which we refused as we couldn't stand any more process food. Staff at reception are not friendly. They try to perform their duties but unfortunately they seem tense and overwhelmed with guests though it is considered as low season with few activities proposed to kids. Parking slots are limited compared to the quantity of rooms offered in the hotel. Kids room is definitely to be avoided with all the arcade games. The hotel manager discussed with us on our dissatisfaction and all that she can do is to report the same to the director. Not sure how much our experience would contribute to the improvement of the hotel. Considering the other negative comments the hotel has been receiving, we do not place hopes on any follow-ups and do not recommend this hotel to other families. I deeply regret that I did not check negative reviews before booking Ponent Mar. It is definitely over rated at Bookings and over priced.

Rusko

We contracted scabies from the beds at Ponent Mar. Absolutely appalling and unfortunately there was no other possibility it was from any other source. We contacted the hotel after our stay but have not received a response.

Andrew Phillips

What can I say but one of the greatest hotels I have experienced. This was my honeymoon destination! Extremely helpful and friendly staff, clean rooms and outstanding housekeeping. The view from our room was amazing! The breakfast was excellent with a wide variety of foods and dining outside usually had a great view too. The views from the pools is stunning. Could not find a fault! We will definitely be staying again and miss it already! Very highly recommended!