朱琪珍
One star given for the sea view. The hotel facilities are of very basic standard, far from what you would expect from a 4-star hotel and nearly 300 euros per night.
We were given a room below the reception floor, outdated style and awful smell from the bathroom at night, especially when it rains, it is smelly as in a public toilet (a room on a higher floor might be better).
Breakfast is full of process food with poor quality despite lots of options. Gastronomy is absolutely absent from the hotel (both from the central kitchen and Amura restaurant). You would better off cooking by yourself or searching for a proper restaurant in Palma.
We ordered a strawberry birthday cake well in advance and double checked with reception upon our arrival. A greasy chocolate cake was provided on the day which we did not consume, and we could tell it was not even made from the kitchen as a similar one could be bought from the supermarket. The explanation was 'accidents / mistakes do happen'. We feel it was not a big deal for the hotel but this kind of 'I do not care' attitude is really unbearable, probably because they still have loads of tourists arriving. Haribo sweets and a bottle of alcohol were offered the second day (for this mistake) which we refused as we couldn't stand any more process food.
Staff at reception are not friendly. They try to perform their duties but unfortunately they seem tense and overwhelmed with guests though it is considered as low season with few activities proposed to kids.
Parking slots are limited compared to the quantity of rooms offered in the hotel.
Kids room is definitely to be avoided with all the arcade games.
The hotel manager discussed with us on our dissatisfaction and all that she can do is to report the same to the director. Not sure how much our experience would contribute to the improvement of the hotel. Considering the other negative comments the hotel has been receiving, we do not place hopes on any follow-ups and do not recommend this hotel to other families.
I deeply regret that I did not check negative reviews before booking Ponent Mar. It is definitely over rated at Bookings and over priced.
Andrew Phillips
What can I say but one of the greatest hotels I have experienced. This was my honeymoon destination! Extremely helpful and friendly staff, clean rooms and outstanding housekeeping. The view from our room was amazing!
The breakfast was excellent with a wide variety of foods and dining outside usually had a great view too.
The views from the pools is stunning.
Could not find a fault! We will definitely be staying again and miss it already! Very highly recommended!
Richard Jarrett
Really nice hotel overall, however I/we do feel that some of the staff can be a little rude/abrupt, it didn’t always feel that friendly e.g. when checking out they didn’t ask us if we enjoyed the stay, and It just felt abrupt a little too often hence 4 stars, however our experience overall was that the hotel was clean, great sea views, the room was spacious with cooking space, good food (breakfast/eve), nice spa (albeit maybe the steam room needs a ‘scent’), and it’s a short walk to the beach. The room was also quiet at night, so it was easy to sleep which is not always the case in hotels!
Nelson Lam
1 Star - Overpriced and Underwhelming Experience
I’m absolutely disgusted by my stay at this hotel. We were charged nearly €300 per night, a rate you’d expect from a five-star luxury hotel in New York, but what we got was a disappointment from start to finish. The hotel is a mix of old and new, with unhelpful staff and a smelly room. For €300 per night, you don’t even get breakfast—it’s extra. And don’t expect extra towels either. If you want more for the pool, you have to ask.
The room was far from clean, and the air conditioning was barely functional. My wife even sprained her ankle using their sweaty, dirty, and unhygienic gym. When we requested an ice pack, they refused to bring it to the room, saying that wasn’t their job. At the time, my wife was alone and had to painfully limp down to reception, where they pointed her to the bar instead of helping her. To make things worse, the bar man at the bar was extremely rude, as it was late. Instead of being helpful, he begrudgingly put a few ice cubes in a plastic cup, claiming he doesn’t have any plastic bags. We had to end up wrapping ice in a bin bag from the room.
This hotel claims to be four-star, but it’s barely three-star. We had just stayed at the Kimpton prior to this, where we received true five-star service for the same price. The service here? Non-existent. The bald-headed receptionist man was utterly useless when we needed assistance. We asked for the Netflix to be connected, his answer was “we don’t deal with that. Wait till next week and the technician will deal with it” When we asked the female receptionist for a Band-Aid or plaster, she told us we’d have to buy one instead of providing it from their first aid kit.
I would highly recommend you avoid this place if you’re expecting any kind of service or basic decency. For €300 a night, you can find much better elsewhere. This place was pathetic.
Sandra Schneider
One of the worst experiences, and we travel a lot. The cleanliness is terrible; they don't clean the floors, and no one wipes away toothpaste stains
According to the hotel rules, reserving sunbeds is prohibited, which means that if you go swimming in the sea or the hotel pool, by the rules, you have to take all your belongings 'into the water' with you.
Otherwise, when you return, you might find your belongings missing, and not just missing, but even your phone stolen from your bag – in other words, the hotel allows legal theft
The reception staff is incredibly rude, there's no way to describe the rudeness and lack of professionalism of the hotel "manager"
The gym is small, without windows, water, or towels It's dirty, and some of the equipment is not in working condition
My Booking
