Chantal S
If you intend on staying and relaxing all day in the hotel it might not be for you. For just sleeping you get what you pay for.
Friendly staff, breakfast okay. Rooms need renovations and are not sound proof. At the reception there is a strong sewer smell.
They offer parking for 5 euro per day, which can fill up quite fast at night.
Also a free shuttle bus to the city centre
. On foot the way to the hotel is steep
Alin Telisca
I had a very disappointing stay at this hotel. From the moment I arrived, the cleanliness was an issue—furniture was sticky, and they didn’t replace the towels during my stay. I realized this when I shaved my face and got a red irritation all over. Suspicious, I smelled the towels and noticed they weren’t fresh, so I took them out and asked the staff to replace them. However, when we returned, the same towels were still there, unchanged.
My room was located above the kitchen, and every time I opened the window, all the kitchen smells flooded in, making it unbearable. The restaurant was another disaster. Every morning, the breakfast was the same, with dry and tasteless food. To make matters worse, I even found bugs on the vegetables and took pictures as proof.
On my third night, I had an extremely frustrating experience in the canteen. While sitting at a table, an older lady next to me said something in German (which I didn’t understand), and shortly after, a staff member named Jose asked me to move, claiming that part of the canteen was not in use. However, the same lady was allowed to stay there, and I was given no explanation. Every time I got up to pick up more food—since it was a buffet—someone took my table. The waitress would clean it and seat someone else, which was beyond frustrating.
When it was time to pay, I asked Arianne why I was moved while the old lady was allowed to stay. Their response? "She is a regular client and comes every year." But that’s not a valid reason to give someone a special table while treating other guests unfairly.
Overall, this hotel lacks cleanliness, proper service, and respect for guests. I would not recommend staying here.
Dallan O'Reilly
The staff are this places greatest asset. They are absolutely wonderful. However the location would not be to my liking. It's located up an extremely steep incline from the town centre and although there's a complimentary, hourly, shuttle service available the hills are very off-putting. The pool on level 5 is beautiful however there were no bar facilities available poolside which while it didn't bother me too much seemed very unusual.
David Ellis
Our first impressions were really quite good. Friendly reception staff, nice gardens and a room we were happy with (the layout, size and condition).
However, the longer you stay here the more our rating dropped. There were just too many issues for us.
We requested a quiet room but were allocated one above the dining area. This lead to noise until quite late at night and coupled with the general lack of sound insulation (you can hear a patio door slide from the other end of the building).
The buffet restaurant is really quite awful. The food is poor (we unfortunately ate dinner on the first night) and the staff inefficient and unfriendly. Breakfast was ok to start but by the second week of our stay the cooked food was mostly very undercooked (do you like undercooked cold rubbery fried eggs and fatty cold underdone bacon?). The coffee machines are never all in service, even if the staff have bothered to put cups out. Plates regularly run out.
Room cleaning was poor. They don't clean on Sundays (why? We still paid the same) and other days they don't clean consistently.
Parking is a joke. 5 euros per day should guarantee you a space but due to selfish parking (people taking two spaces) in the lower car park and padel/restaurant customers in the upper car park it can be a struggle.
Nicole K.
It was very nice, the rooms were beautiful and clean with an amazing view over a garden. Food is good (should urgently have more vegetarian options). Nice gardens, 3 pools, billiard, table tennis, paddle. Tennis courts close by. There's a shuttle bus into town.
My Booking
