Thomas
Fantastic budget-4 star hotel. Staff are friendly and the breakfast was of a decent quality (understandable for the price).
The elevators in second building (not sure if the primary building is the same) have a lot of character due to their age!
The only downside is the location of the hotel, that being said they do offer shuttles into Puerto de la Cruz.
Tom Lefevre
Rooms very dated and in desperate need of refurbishment but the hotel was perfectly comfortable, although no air con in the rooms which was especially disappointing when we had upgraded to a superior room. Service was exceptional, all staff very friendly and helpful. Location is ideal as plenty of things locally to do including a shop 5 mins walk away that sells all your essentials, only downside of the location is the hotel is located on a very steep hill if walking into the local town, however the hotel does provide a free shuttle bus service.
Alan Lewis
Bit of a hill to climb yet worth it! Found out too late there was a bus down to the centre. Live and learn!
The hotel though was lovely. Clean, great staff and great food. Would love to visit again
Chantal S
If you intend on staying and relaxing all day in the hotel it might not be for you. For just sleeping you get what you pay for.
Friendly staff, breakfast okay. Rooms need renovations and are not sound proof. At the reception there is a strong sewer smell.
They offer parking for 5 euro per day, which can fill up quite fast at night.
Also a free shuttle bus to the city centre
. On foot the way to the hotel is steep
Alin Telisca
I had a very disappointing stay at this hotel. From the moment I arrived, the cleanliness was an issue—furniture was sticky, and they didn’t replace the towels during my stay. I realized this when I shaved my face and got a red irritation all over. Suspicious, I smelled the towels and noticed they weren’t fresh, so I took them out and asked the staff to replace them. However, when we returned, the same towels were still there, unchanged.
My room was located above the kitchen, and every time I opened the window, all the kitchen smells flooded in, making it unbearable. The restaurant was another disaster. Every morning, the breakfast was the same, with dry and tasteless food. To make matters worse, I even found bugs on the vegetables and took pictures as proof.
On my third night, I had an extremely frustrating experience in the canteen. While sitting at a table, an older lady next to me said something in German (which I didn’t understand), and shortly after, a staff member named Jose asked me to move, claiming that part of the canteen was not in use. However, the same lady was allowed to stay there, and I was given no explanation. Every time I got up to pick up more food—since it was a buffet—someone took my table. The waitress would clean it and seat someone else, which was beyond frustrating.
When it was time to pay, I asked Arianne why I was moved while the old lady was allowed to stay. Their response? "She is a regular client and comes every year." But that’s not a valid reason to give someone a special table while treating other guests unfairly.
Overall, this hotel lacks cleanliness, proper service, and respect for guests. I would not recommend staying here.
My Booking
