Alin Telisca
I had a very disappointing stay at this hotel. From the moment I arrived, the cleanliness was an issue—furniture was sticky, and they didn’t replace the towels during my stay. I realized this when I shaved my face and got a red irritation all over. Suspicious, I smelled the towels and noticed they weren’t fresh, so I took them out and asked the staff to replace them. However, when we returned, the same towels were still there, unchanged.
My room was located above the kitchen, and every time I opened the window, all the kitchen smells flooded in, making it unbearable. The restaurant was another disaster. Every morning, the breakfast was the same, with dry and tasteless food. To make matters worse, I even found bugs on the vegetables and took pictures as proof.
On my third night, I had an extremely frustrating experience in the canteen. While sitting at a table, an older lady next to me said something in German (which I didn’t understand), and shortly after, a staff member named Jose asked me to move, claiming that part of the canteen was not in use. However, the same lady was allowed to stay there, and I was given no explanation. Every time I got up to pick up more food—since it was a buffet—someone took my table. The waitress would clean it and seat someone else, which was beyond frustrating.
When it was time to pay, I asked Arianne why I was moved while the old lady was allowed to stay. Their response? "She is a regular client and comes every year." But that’s not a valid reason to give someone a special table while treating other guests unfairly.
Overall, this hotel lacks cleanliness, proper service, and respect for guests. I would not recommend staying here.
Dallan O'Reilly
The staff are this places greatest asset. They are absolutely wonderful. However the location would not be to my liking. It's located up an extremely steep incline from the town centre and although there's a complimentary, hourly, shuttle service available the hills are very off-putting. The pool on level 5 is beautiful however there were no bar facilities available poolside which while it didn't bother me too much seemed very unusual.
Cheryl Champion
Reception staff very helpful in that I wanted a lower floor as I don't like lifts. They managed to move me on the 4th day of 9 day holiday. Food varied some days good some not so good. Generally in European hotels there is a lack of British TV channels we had 3 which is better than usual. It seems there's plenty of channels for Germans Spanish and other countries!. Partner cut himself on mini golf course jagged edges. Showers were brilliant as we're the gardens.
We noticed the bbq was left out in all weathers and was rusty......
Good bus service to town and sea.
Natalia Radu
Absolutely great holiday with family and children.
We arrived late night exhausted, and found hotel staff left dinner for us in the fridge - what a caring gesture from hotel, well appreciated.
Hotel has a stunning green territory with own botanic garden, we spotted a rooster and 2 hens living there too, quite cute! Delicious food, lovely bar, great customer care and good value for money. Definitely would return.
Nicole K.
It was very nice, the rooms were beautiful and clean with an amazing view over a garden. Food is good (should urgently have more vegetarian options). Nice gardens, 3 pools, billiard, table tennis, paddle. Tennis courts close by. There's a shuttle bus into town.
My Booking
