Romeo Perez
From check in to check out, we had a truly exceptional stay at the Hard Rock Hotel. It was a pleasant surprise to be provided a room upgrade at check in along with complimentary drink vouchers. These little surprises and overall service provided by all staff members is the reason why we keep coming back. We are looking forward to our next stay in the near future. Thank you Shayan, Danielle, Victoria, Paulette, Hunter and Gina; Rock on!
Lori DAvello
I love the Hard Rock at Universal, we have stayed there many times when the kids were younger. We decided to do an adult kids and parents trip. Still loved the vibe of the hotel, but they need to step it up and do some updates. We were told at check in that there would be noise from repairs and there could be interruptions in water service. That should be discussed when booking the room, not at check in. Like you have a choice at that point? No discount applied for that!
When we got to our deluxe room there was no pull out couch which was the reason it was a deluxe room. They did move us to another room. The room was very outdated, poor lighting, especially in the bathroom, no exhaust fan, and a tub that leaked onto the floor. The pull out couch was very frayed with peeling upholstery. For the price , pretty poor quality.
The location of this hotel is still great with easy access to both parks. Great pool area, lovely grounds, nice staff. Loved the bar!
It hurts me to give it a low review, but they do need to update!
Robert R Manners
Great experience and the Hard Rock hotel was perfect. Location absolutely unbelievable for getting in and out of the parks easily, and the express passes were definitely worth the more expensive hotel. The only knock is there is no express passes access for the Hagrid ride, and the average wait times for that ride are consistently over an hour and a half. We only rode that ride one time in 4 days, and it is hands down the best ride in the entire park. We had a great vacation.
Ty C
This hotel was good, but nothing outstanding. The rooms were good, just not really large enough. Only two rooms, the bathroom and the bedroom area.
The service was good. The lobby receptionist was quite kind, but not many other people were as excited to be talking to the guests.
The pool was pretty good, though I'd rather there not be ducks swimming in and out of it.
Personally, I would stay here to spend the day at universal studios. This place wasn't outstanding, but not bad.
Angel Fish
Price of hotel was too much for quality of room and space provided for 6 in 1 room. Express pass was only reason we booked there but a better hotel near by would be cheaper if express pass was bought separately. The luggage carts were all full and just sitting in lobby storing not being used. We carried our own luggage due to no help. Their gates to self parking was broken so we had to call to get in and out. No refund was offered for this inconvenience.
My Booking
