Lori DAvello
I love the Hard Rock at Universal, we have stayed there many times when the kids were younger. We decided to do an adult kids and parents trip. Still loved the vibe of the hotel, but they need to step it up and do some updates. We were told at check in that there would be noise from repairs and there could be interruptions in water service. That should be discussed when booking the room, not at check in. Like you have a choice at that point? No discount applied for that!
When we got to our deluxe room there was no pull out couch which was the reason it was a deluxe room. They did move us to another room. The room was very outdated, poor lighting, especially in the bathroom, no exhaust fan, and a tub that leaked onto the floor. The pull out couch was very frayed with peeling upholstery. For the price , pretty poor quality.
The location of this hotel is still great with easy access to both parks. Great pool area, lovely grounds, nice staff. Loved the bar!
It hurts me to give it a low review, but they do need to update!
Ty C
This hotel was good, but nothing outstanding. The rooms were good, just not really large enough. Only two rooms, the bathroom and the bedroom area.
The service was good. The lobby receptionist was quite kind, but not many other people were as excited to be talking to the guests.
The pool was pretty good, though I'd rather there not be ducks swimming in and out of it.
Personally, I would stay here to spend the day at universal studios. This place wasn't outstanding, but not bad.
Danielle Bell
Absolutely phenomenal experience at the Universal Hard Rock Hotel! We stayed at the Loews Royal Pacific two years ago and this was SO much better! Everyone was so nice and helpful, the hotel was brilliantly decorated and the music was always on point! The room was WAY more spacious than our room at Royal Pacific and the walk to the park was much closer! We will definitely stay here from now on and can't wait to go back maybe this fall!
Rita Danhardt
The rooms are beautiful, plenty of room and an unbelievable view. From our room we looked out on not only the pool but on the park and we could see Hogwarts in the distance. That was a great thrill for the teenagers that were with us. It was also just a brief and beautiful walk to the parks. Every employee that we interacted with was so kind. It made for a wonderful vacation. Thank you. Hard rock!
Tonya Crouch
This hotel is pretty great. Location is amazing right next to the parks. Staff have all been top notch and attentive. The room is nice and clean, also well maintained. We did not enjoy the pool because it was too cold during our visit but it looked nice from the outside. We really enjoyed the lounge on the 7th floor, which is only accessible to club level rooms. I have two very small nitpicks but it does not detract from my score. The door to the bathroom is at an angle and it opens inward, which means you have to either squeeze yourself between the toilet and the sink or step in the shower to close the door, and the toilet roll is placed on the wall behind you so it's very difficult to reach while sitting. All in all we will definitely stay here again.
My Booking
