Gareth Currie
Nice hotel and friendly staff, they are still Spanish so don't expect British manners though! The pool is actuary nicer than the pictures you see but don't bring your inflatables as they're not allowed. The only downside of the hotel is the all-inclusive option. The food is lovely and great variety but you can only eat at the set meal times, there's nothing available in between. The pool bar is open from 10-18:30 but shuts for 30 minutes at lunch time, then the other bar opens until 22:00, so the last 30 minutes, stock up on your drinks for the rest of the night!
If you go into the town be prepared for a long steep walk back but it is through lovely gardens with waterfalls and great views or you can get a taxi as most people seem to do.
realme13pp
Good, but basic hotel. There is physically demanding walking through steps to the sea and to the town. An alternative would be a taxi or rented car. Many people chose half board option as it is not worth going back and forth during the day.
Hotel has a pool, a small garden and other facilities available when paid extra.
Food is basic and the same every day with some changes.
I liked different fish for five consecutive days.
Fruit was almost non existent.
Use of the bar was okay but with time limits.
There was no access to fresh water outside meal times apart from all inclusive option (at the bar).
Nonetheless, I enjoyed my holiday. It's not about the hotel. It's about how we feel about ourselves and how we choose to spend time there. It's a beautiful island...
Iqtidar Ashhab
After reading the reviews, I went there with very low expectations but I can honestly say, it was much worse.
The place genuinely looked like an old retirement home. The furniture looked like it hasn’t been changed since the 1960s and the layout was just as depressing. I wanted to run out the hotel as soon as I walked in.
The staff were unfriendly and spoke minimal English. They looked very unbothered every time I spoke them and I don’t think the words ‘please’ and ‘thank you’ exists in their vocabulary.
And the food? Where do I even start. As someone who required halal food, my options were very limited. They had meat with almost every dish and it got to the point where I had to chose the meat option and physically pick the meat out so I could eat the rest, simply because the other options were just not edible. The fish tasted like it hadn’t been washed for years. All they did was dash it tomato sauce and sprinkle clam shells around it for decoration. I could honestly get my 2 year old nephew to cook and he’ll do the same thing. But the cherry on top of the cake was they had hard bits of uncooked pasta within the spaghetti. Like, how does that even happen? How could one mess up spaghetti? I’m honestly running out of words here.
Our room was also very stuffy and had minimal ventilation despite having a small balcony. We didn’t even have a window in our toilet and after eating the hotel food, trust me you’ll need one.
Furthermore, I once went to use the toilet downstairs. I assumed it had just got cleaned but they used so much chlorine inside that it made my eyes tear up and made me feel dizzy. All jokes aside, this is a serious health hazard and it could’ve had serious repercussions on other visitors.
The only plus side I would say is the pool and if you’re lucky, you get a decent view. Nonetheless, the only reason to why I have 1 star is because I had no option to give 0.
Gosia Szczerba
The hotel itself or some parts of it needs updates however the staff of this hotel, their organisation and professionalism is outstanding, maybe I wish to see more smiling faces but I was feeling comfortable and my enquiries have been answered and resolved straight away. One thing was letting down this hotel - the food. The choice was very limited and repetitive however enough to feel full. The room we had after a changed from a room with no view, had a breathtaking view on the town, volcano and sea with small balcony enough for us two. Overall our stay was nice, comfortable and definitely memorable, would get back there. Thank you
irene Balmer (Icecream)
The hotel is very nice but sadly in need of some money being spent on it to make it better. It looks and feels sad.
The hotel has reading room pool table and bar and a big reception area. It has an outside swimming pool with loungers and toilets with showers and a changing room they also have a pool bar that is open all day long .
The staff are excellent and very helpful and friendly. The food during our stay as been very very good. Buffet style meals but plenty of choose at all meals. We were half board but paid 10€ each extra on the days we stayed around the hotel. This gave us lunch and all our drinks (local equivalent) from 10am until 10pm. Well worth it as 2 drinks at night were 11€ for a g&t. Over all a great stay but if elegance spent some money on updating the hotel it would have definitely been 5☆
My Booking
