Vanessa Baldwin
Love the resort and the rooms. Staff were very friendly and helpful. I arrived at 9 in the morning and surprisingly my room was ready for check in which was great for my first day in the park.
The only thing I didn’t like was the only transportation available to the parks were the buses. It would be nice if they could eventually get the skyline out that way. It would be far more convenient, less of a wait time and you wouldn’t be stuck standing on a bus.
Jason Shifferd
I wish the room had a microwave, but it was a nice room overall. We loved seeing the decor of Disney characters. Housekeeping left towel swans for us, which was a nice touch. We were able to watch Disney+ on the TV. Our pool was unfortunately under renovation. The "Hey Disney" Alexa AI didn't work great, but it was a neat feature. The cafeteria was pretty good. Area was quiet. Loved the outside decor of various Disney movie references.
Rocky k
Ms. Grace the front desk manager is terrible and I felt she don’t care about customers, her service and response was poor and need to be addressed. I visited Disney for my daughter birthday, they promised me a birthday amenities, so I reached at front desk and inquired about, first day they said everything is in place and will send the present to room. Nothing was done, second day again I went to front desk to ask for it, Mr. Daniel was nice and try to help me to set up with greeting card , ballon and character plush for the birthday, however I received only the card and a small ballon. I went in the evening to find out about plush they promised. The girl at front desk look at the note made by Daniel and said she will arrange to deliver to room and she even asked what character my daughter loves, I said Minnie . She said she will try to deliver the same day if possible if not next day morning , next day when I went , they called the front desk manager Grace, she is denying any documentation of promising ( I wonder how come the girl evening read the note and asked what character if nothing documented) , she seems doesn’t want to help at all. I explained the room is dirty and have spider web , she said ok will send house keeping to clean up which was not done until next day, I asked anything can be done if I paid as I want to celebrate my daughter birthday and need that character plush for her memory. She denied all request without any hesitation. I paid a lot for his resort , which I wish I stayed in other hotels near by and if I planned a nice gift to my daughter for her. I am also a manager, the response grace gave and she handled the situation is disaster and heart breaking for any family.. I bought so many toys and gifts from Disney parks , but I was asking for the things they promised, if first time I visited the front desk itself they denied all, at least I would have saved my time visits to front desk. I have videos of spider web in the room , unfortunately in the review we can only post photos, if the Disney wants I can send a video of the spider web in the room I stayed. Don’t waste your money especially if Disney have this kind of employees ( Grace) as managers who don’t care about customer feelings. Hope some action will be taken.
NGavush
This wasn’t our first time at Movies and won’t be our last. The rooms are a good value for the amenities and on property perks, and the ones we’ve stayed in were clean and in reasonable condition. This past visit we stayed in 1803 for 5 nights, a preferred location room. It was an easy walk to the bus stop/cafeteria. Our room was a little worn, the floor had some small gouges and the tub/shower was slow to drain and the flow control knob for the tub/shower was rather wobbly. But otherwise it was clean and in good condition. The bed was comfortable and we’re pretty fussy about that. The teens slept on the Murphy bed with no complaints. Housekeeping did a nice job sorting things out the two days we received services. The food court was easy to navigate and had offerings that satisfied all members of our group ages 15-47. We ate Mobile order pizzas poolside on our last night and it was a good experience, though we had to use one of the smaller pools due to the main one undergoing refurbishment.
Jenny Washington
These value resorts are amazing and worth every penny. You only sacrifice distance to the parks, but the rooms are clean with amazing Disney decor. The resort is safe, fun, and has everything you need. The bus transportation system is great but you'll walk further than all the other resorts, that's the biggest trade off but worth it by how much money you spend. Disney is expensive but these resorts make it more affordable.
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