jimmie lee
The manager was very helpful during our stay. After reading reviews last minute, we changed our rooms over the phone thinking the tower section of the resort had major problems being under renovation.. Upon arrival, the manager went above and beyond to make sure we were comfortable and completely satisfied with our accommodations. After getting an understanding that the tower was not under renovations at this time and completely fine. We preferred to be moved back to the tower, which was the original reservations. The manager and her staff were super sweet and took great care to make sure we were all set. Not just us but other families that were traveling with us. They made sure we all were in close proximity to each other during our stay. The resort is also in a great location. Everything is within walking distance. The price was affordable, so not much to complain about. The rooms in the tower are very spacious for a family of four. The view was great overlooking theme parks. I would recommend this hotel and would stay here again.
Kyrie Willis
Don't be fooled by the pictures on the website. This hotel appears gorgeous and clean. It is not. We walked into the lobby to check in and immediately noticed how dirty the floors were. The concierge was quite rude, as was the girl who checked us in at the counter. They had messed up our reservation and told us we didn't have a room (after confirming the night prior on the phone that the reservation was all set) we were told by the employee that we did not have a reservation and she then asked us if we wanted her to go back in time and fix it for us. Instead of having some empathy and maybe trying to help us resolve the issue with some customer service skills, which she very clearly lacked. After arriving at the hotel at 6am we then had to wait in the lobby until 8:30 for a room, but we still were not rude, and did our best to be understanding. We finally got into our room and it was filthy. The floors were dirty, there was mold in the shower, the phone didn't work, the smoke detector was hanging off the wall, one of the lights did not work, the list goes on. We asked if the room could be cleaned, and we were told no. But at least they did bring us clean towels and toilet paper. 2 out of 3 of us ended up with influenza during our stay, and I'm not saying it was due to a lack of cleanliness, but I'm definitely not ruling it out. While the location is great, I would not recommend staying at this "resort" which is really just a motel. Cheaper is not always better.
Kathy Barlow
Wow what an amazing weekend. It was my birthday weekend, a tradition we go to Orlando and have definitely found the place we will stay at every year. Staff fulfilled my request and gave us a great poolside room which was very clean and quiet. Was even able to leave door open and enjoy the live dj from the pool.
Zach “ZachFilmz” Baker
This place is an honest joke. This shouldn’t be called a universal resort at all. We stayed for two nights and had the absolute worst stay you can think of. First night the mattress was upside down and we didn’t notice until the next morning. Come to find out there was a massive urine stain and they flipped it upside down to hide it. We requested another room once we found out about it. They gave us the new room and before we even put our stuff down we noticed bugs all over the bed side tables. It was flying ants all over the phone and alarm clock. We once again requested another room. They had a worker go check this room to make sure it was up to par. They claim it was but the keys didn’t work for us so it was a burden since we had all our belongings and had to walk back up to the office. We finally get into to the room and it looks alright at first. There was excessive water damage throughout the room. The tub had a baseball size hole in the floor that they put paint over expecting nobody would notice. The shuttle is also a joke. You pay resorts fees for a shuttle that comes three times a day. We had to drive to universal just to make it worthwhile. Once we get back to our room after spending the entire day at universal our keys are not working AGAIN this was about 11 at night and the frustration was real. We are very certain that the workers on site were going into our room. We are missing many belongings that we know for a fact we brought into the room and are now missing. Overall this place is a 0 star for me and my wife. We will never stay here again if it’s the last vacancy around. Spend the extra 15-20 a night and stay at a partner resort hotel that actually has resort qualities.
Kristen O'Brien
We had to go get our key cards replaced several times because they’d stop working. Room was run down and unappealing. Bed uncomfortable with thin springy mattress. Some rooms have been updated, you’d think someone booking a 5 night stay would get one of those rooms. 4 days between room service is far too long, we ran out of toilet paper! Asked for a service refresh on day 3 and they didn’t even take the old towels so there was so much everywhere… Bar and grille was extremely slow. Laundry room hard to find, poor signage. Laundry dispenser triple charged us. Don’t stay on “city view” it’s actually noisy highway. Very disappointing stay. Only good thing was pool and front desk staff.
My Booking
