jimmie lee
The manager was very helpful during our stay. After reading reviews last minute, we changed our rooms over the phone thinking the tower section of the resort had major problems being under renovation.. Upon arrival, the manager went above and beyond to make sure we were comfortable and completely satisfied with our accommodations. After getting an understanding that the tower was not under renovations at this time and completely fine. We preferred to be moved back to the tower, which was the original reservations. The manager and her staff were super sweet and took great care to make sure we were all set. Not just us but other families that were traveling with us. They made sure we all were in close proximity to each other during our stay. The resort is also in a great location. Everything is within walking distance. The price was affordable, so not much to complain about. The rooms in the tower are very spacious for a family of four. The view was great overlooking theme parks. I would recommend this hotel and would stay here again.
Simon Sharpe
Good value. Great location. Close to plenty of amenities. But that value comes at a cost. Rooms dirty and very noisy. No noise insulation at all. Literally sounds like all the windows are open. Imagine a Pontins in Florida and you're about there.
Don Unknown
It was a nice place. Rooms we had were recently remodeled. They weren't anything spectacular, just your basic hotel room like at National Chains in the mid price range, but the pools are nice, a kids pool activity area and a bar at the opposite end. I had breakfast there, which was a little lacking, but it tasted good. It's within walking distance of several restaurants and adult activities (bars), and the Trolly Stop is close to take all up and down International Drive for $2 each direction, I'm remembering you can get day/multiple day passes for that but don't hold me to that. It was nice, it was clean, we had fun. Very reasonable price for that area, plenty of parking.
Claire Gielty
Room was decent size and very clean.
Shuttle service great, always on time.
Reception staff were great especially the young guy with dark wavy hair, always so happy and made our daughters day discussing Pokémon!
First time staying off site and we couldn’t fault it.
Kyrie Willis
Don't be fooled by the pictures on the website. This hotel appears gorgeous and clean. It is not. We walked into the lobby to check in and immediately noticed how dirty the floors were. The concierge was quite rude, as was the girl who checked us in at the counter. They had messed up our reservation and told us we didn't have a room (after confirming the night prior on the phone that the reservation was all set) we were told by the employee that we did not have a reservation and she then asked us if we wanted her to go back in time and fix it for us. Instead of having some empathy and maybe trying to help us resolve the issue with some customer service skills, which she very clearly lacked. After arriving at the hotel at 6am we then had to wait in the lobby until 8:30 for a room, but we still were not rude, and did our best to be understanding. We finally got into our room and it was filthy. The floors were dirty, there was mold in the shower, the phone didn't work, the smoke detector was hanging off the wall, one of the lights did not work, the list goes on. We asked if the room could be cleaned, and we were told no. But at least they did bring us clean towels and toilet paper. 2 out of 3 of us ended up with influenza during our stay, and I'm not saying it was due to a lack of cleanliness, but I'm definitely not ruling it out. While the location is great, I would not recommend staying at this "resort" which is really just a motel. Cheaper is not always better.
My Booking
