Safety Team
We love Tenerife!! We wanted a chilled week in the sun, nice apartment and pool. The apartment was awful…..basic, damaged kitchen units - we complained and was shown alternative room - it was worse than we had so we had to stay. We were provided with an iron that had its outer cable damaged and exposing inner wires…. We had a sockets that was hanging out of the wall - reported four times and still not repaired…the crockery store was dirty and was never able to be cleaned no matter how we tried….
The hotel’s pictures say it’s been refurbed - not our experience. It was almost like stepping back to the 1980’s… this is not the Tenerife we know and love. Very disappointed
Zsófia N
Very disappointed. I usually don't have high expectations and this hotel couldn't meet any of them.
I arrived in the hotel late at night, and I asked the receptionist guy at the check in to recommend me some places to visit, restaurants where to eat in the city. He told me to come back in the morning and ask again...
The studio apartment smelled awful when I arrived. All the photos I uploaded with this review were taken when I entered the apartment, before touching anything. The furniture is old and worn out, the curtains, the tablecloth and the walls had dirty spots. In the bathroom I found hair on the toilet seat when I entered... disgusting.
I also booked breakfast, which was ok, standard hotel breakfast. In the restaurant it was a challenge every day to find a clean plate, glass and cutlery... the "freshly set" tables were also dirty every morning.
The only reason I'm giving 2 stars and not 1 is the location. The hotel is close to the city centre which you can reach by a few minutes walk, there is a supermarket next to the hotel, free parking on the nearby streets and a bus stop for the public transport 2 minutes from the hotel.
Overall I didn't have a nice experience in this hotel and wouldn't recommend it to anyone.
Lisa Shepherddd
I stayed in the apartments/hotel for 4 nights (leaving today) the hotel it’s self walking in is clean and the staff are fab and very friendly, however my room was infested with bugs/ cockroaches, after speaking to the receptionist I was given a spray to use which didn’t help at all, in the space of 4 days I seen around 20 cockroaches in my room, the location of the hotel is fab but I recommend staying else where due to the bugs, sleeping was very uncomfortable worrying and also the pillows are neck killers lol! I slept on my towel in my bed the full time as I have heard others mention bed bugs also. It’s a shame as the hotel is located in a perfect area and the staff are very friendly. Pool is basic but does the job.
James Goldson
We spent 5 days here and it was great ! The barman was really helpful and lovely to both myself and my girlfriend we stopped at the pool bar most days because of his kindness. The reception staff was also helpful and kind helping me to phone a taxi on the last day and storing our bags was amazing. The room was nothing special but our sheets were changed constantly and fresh towels were always supplied. I enjoyed my stay over all.
Act
I regret to say that my experience with this service was highly disappointing. Firstly, there was a lack of transparency regarding the deposit for the air conditioning remote, with no mention of the need to retain the receipt. Despite presenting a bank statement as proof, the staff member refused to return our deposit. Additionally, the rooms were infested with cockroaches and insects, making for an uncomfortable stay. The overall customer service was unsatisfactory, leaving much to be desired.
My Booking
