3 Star Costa Blanca Holidays

Drew Topping

The apartment was great. We had a 2 bedroom apartment. All the rooms were really nice with a great kitchen. The air is €10 per day, but it works well in all rooms. You also pay a few euros for the Internet, but it was a strong signal. My son said the pool was great, and the location is pretty quiet, but close enough to all the action. We went to the bar around the corner, Bar Titanic, every day for our breakfast. Great bar by the way. All in all great place.

Sarah Swallow

Apartments very clean and basic, nice size balcony and quiet pool to swim in. Only downside it cost €10 per day for air-conditioning, extra charges for WiFi use and sun loungers. Would recommend requesting a high floor apartment that way you can save on the air con by opening balcony doors and using the sea breeze instead. Basically you get what you pay for .

Chris Robinson

I read a few bad reviews on this place but I had no problems at all, the rooms were great service was great Sue and the other lady in reception were very helpful 😀 only downside as we have health issues was it was uphill but taxis were cheap enough. We would definitely stay here again . The view was amazing from the 25th floor

Susan Moreland

Just got back today from staying here .From getting there we had to pay 150 euros deposit 22 euros for the Internet that went off half way through my holiday 1.50 euro per day for sun lounger 10 euro per day for air con = 333.00 euro upon arrival.hot water went off two days in a row. electric kept going off I rang reception to be told to switch it off then BK on I did this didn't work then she told me to leave it off for abit and try again still didn't work they sent a electrician up to fix it .there was glass bottles getting thrown from the balcony police came and then to think it couldn't get any worse my daughter got blood on the bed sheets women's problems can't be helped and got charged 10 euro won't be back in a hurry only good thing about this hotel is the cleaners very friendly and made sure we had clean towels and toilet roll

Stephanie Coyle

This will be our second time staying here, once in October 2023 and May 2024, both times our stay was brilliant. The rooms were clean, the pool was everything you need, but what made both our stays fabulous was the superb hospitality and kindness from the staff, in particular Rebecca… she was amazing. She couldn’t do enough for us, super friendly and just a joy. We will be back again, if for nothing else to see our new friend behind the bar!! Thank you again for everything, Bec!!

Sas Leaver

Perfect. Used by Spanish tourists too so you no its good !!! Perfect all town location. Highly recommended would come again if coming back to Benidorm ☺️💃🇪🇸

lesley france

Had b.b there but one of the staff especially the was ignorant stood 10 mins waiting to be served she looked at me twice but carried on talking to the engineer on call 🤙 But overall it was a nice place..Towels clean every day bedding clean we stayed for a week ..Little hilly going up to the Hotel near the Marina so you are in Between the New and Old Town 😁 Bus stop near the Yellow Sub Marine for drop off and pick up 5 mins away from Hotel 🏨..New Town is About 10 to 15 mins away .Hope you enjoy your stay there 👍👍👍👍

Maggie Smith

If staying in the Old Town this is just 2 streets up from Vincent's and a major supermarket - absolutely great for amenities. Refuel was just right at the bottom of the hill so again superb to what we wanted. Food though was extremely repetitive and the dining area was so so noisy with the local guests. If you want a good base but willing to eat out this is a great place to stay

Markie Irvine

Exterior room absolutely shambles no balcony no hangers and RUDE reception Staff.

Geraldine Day

Unable to open our curtains as facing another hotels pool area and on a busy cross section so no privacy. I did ask for a balcony room but none available- I presume because of the price we paid and using a booking agent. A few niggles in the room which should have been reported by previous occupants but maintenance did come up very quickly and resolved one of them. We had very noisy, inconsiderate neighbours and lots of door slamming! They staff in the dining area were very quick to clear the dirty dishes away so it was all kept clean and tidy. The young lady on reception was very friendly and helpful.

Eddie “ði”

Overall a very pleasant stay at the resort. It is very family friendly, with various activities for the children, as well as the adults. The food is mediocre, but that's not a problem, as there are many curious and delicious restaurants in close proximity. The staff is always friendly and ready to assist you in any way they can.

Murray Redmore

This place was amazing! Went on an Jet2 all inclusive trip with my family here for a week and we had a great time. The rooms were air conditioned and reasonably spacious. The service was excellent, especially the animation team. Don’t get me started on the location too, the resort is a 10 minute walk away from a lovely beach, the bus stops are in front of the resort and the supermarkets are within a 2 minute walk too. The food was great, with many options and an all you can eat buffet. This place is amazing and I would highly recommend it to other families. 😁

jon spence

The first night we arrived we were placed in a room 202, right above the bar area the noise was making the floor vibrate and went on until 12.15am (not ideal with 2 young children ) then staff moving tables and chairs until 1am people screaming and shouting. Asked reception the following day for a move which they did no problem at all reception staff were very nice and helpful throughout our holiday. The following 2-3 days were then really good, until the 4th day. The amount of people arriving at the hotel was unbelievable, queues for 30 mins for a drink in the bar at night, no where to sit at meal times, no sunbeds available at the pool after 10am. One bar (3 bar staff) and restaurant to service around 1000 guests at night, when tables became free in the dining room the staff clearing the tables were so busy we ended up doing it ourselves!! Not enough staff in general, communal areas were not clean drink cups left on tables for hours on end. Loads of animation staff, not many service staff needs to be the opposite. 2 pool bars went to one on our last day and the beer pumps had ran out, staff member told me to go to the other bar instead of the barrels being replaced, the queue for this bar must have had 30 people with one staff member serving. Profit is obviously priority over service and guest satisfaction at this hotel, I will certainly not be returning and would advise people who are considering booking not to do so. Show less

Craig Whitehead

We had a really great 10 night stay here recently. We had one of the premium rooms which were very clean and very spacious for 2 adults and 2 children the whole resort was absolutely spotless to be honest. The food was good and the snack bar was excellent there was always something to eat, the entertainment was brilliant my girls really loved it. The pool and water slides were brilliant and the best thing about this resort is you are in a perfect location. Bus stop and taxi rank straight outside the hotel with supermarkets and shops close by. We got a private transfer by benibus mark which I can highly recommend, only 40mins from the airport. Looking at coming back next year too.

Louisa Garner

Enjoyed a day visit with the kids. €22 each for access to the water park and pool, stayed all day. Snack bars were well priced and although very busy enough chairs and recliners to go round. Decided to stay for tea. €16 each for all you can eat menu and there was so much choice well worth it also included a drink. Would definitely return. ❤️🥳🍻

Craig Macdonald

FALSE ADVERTISING - DO NOT GO HERE!! We booked a Junior Suite through loveholidays.com then paid £200 (~€250) for a room upgrade to the luxury version. It was supposed to have a superior modern upgrade, a luxury spa bath for two, and a sea view. Instead it was a basic empty small room that looked like it was from the 1970's, a tiny bathroom with a very small old rusty bath that even a dwarf would have difficulty fitting into, and no sea view - just a towering close hotel building and older residential apartment blocks. The food was typical hotel buffet style, except cold and limited in choice. There was no drinks for lunch or dinner and we got food poisoning during the first day. There was a selection of 'fresh' fruit from the restaurant for dessert for those like me who can't have gluten - but the apple I took was dry, bitter and maggot ridden - for real, see the photos. The staff were very unhelpful and grumpy - none of them smiled or had any interest in hospitality or pleasing guests. We spoke to the reception staff who told us there were no other rooms available, except we checked online and there were lots available. So we left after the first day and booked another accommodation that was much better and safer. My recommendation is not to go to this hotel - you will regret it and wish you hadn't booked here. Photos show what we booked compared to what we actually got! And the maggot ridden food!

Robert Cassidy

Nice hotel, would come back rooms are a bit dated but perfectly acceptable. The staff are great. The food is also great. It could improve food for fussy kids 🙈 who only eat chicken nuggets. The pool area is excellent, with a great activity area for little kids. Entertainment was ok

Clare ross

Spotlessly clean , lovely friendly staff ,especially girls on bar. Rooms are large spacious , all seem to have a balcony most with sea view . Food above average for an all inc, although served on the cooler side of hot !! For 3 * hotel you can't realy wrong . Only slight grumble was some of the sunbeds are fairly old & saggy & poss not enough at peak time .

Esther Sohatee

Overall the hotel is very nice. Everywhere is clean and rooms were cleaned everyday. Staff are friendly and helpful. Food is good with plenty of variety. The rooms are great for families, plenty of space and nice views of the sea. Few issues with sunbeds, as not enough, but I think most hotels have this issue. The one negative thing I would say is the location is rubbish! Nothing to do nearby unless ur happy to pay for private transport or walk for miles in the sweltering heat (which in my experience kids do not want to do!) If ur looking for a holiday where u just stay within the hotel premises then this one is for u but if u want to explore and do stuff in the local area then don't go here. Would I go again? No. But this is not because of the hotel but because of the area.

Rai Priede

The hotel is incredible. The bartenders; Gabrielle, Maria, Marco, Vanessa and Carolina were awesome people and the receptionist girls: Anabel. Virginia, and Maria and Lucia. There is one person I forget to mention, she was tall, brunette. So if you're reading this and think that it sounds like you, well chances are that I'm talking about you as well, these women were incredible and made me feel welcome. They are incredible people and I wish them all the best. On to a few nitpicks, of which there is few: Breakfast was kind of average, I mean the food was ok but most of the time it was a lot of pastries and cold eggs. Lunch and dinner were great though, I'd recommend having sangria alongside your food. The hotel is also in the between of two different towns. You can either go left along the beach to La Mata, which is a small humble town, beautiful in its own way. Or you can go right which leads to the Torrevieja City Centre (Torrevieja Centro Ciudad, I think it was called.) It's a good chance to get some decent cardio if you choose to walk to either town. The nighttime entertainment is mostly aimed at children and families which is to be expected since it's a hotel aimed for families(a fact I was unaware of when I booked the holiday. As a solo traveller I really did notice that it's family themed.) But despite that I really did enjoy my time there. The balcony view is so nice. Waking up to a glorious sunrise, the sun shining along the oceanic blue, the palm trees swaying gently in a breeze. I loved it here. The ocean is pretty close by, around a few minutes away. I would always go for a night walk and take in the ocean breeze. Sit on the cliffsides and just chill and relax. Would I recommend this hotel? Yes. Its clean, the rooms are spacious, or at least they feel that way. The shower pressure is perfecto, and the staff, are incredible. There is one big negative though. Which is that I had to leave and go back to the UK. Rest in Pieces to my immune system.😔

Yvonne Murphy

Absolutely love place to stay. Jordi is the friendliest host that you will ever meet. Very helpful and just so nice overall. The staff at the bar are really nice also and super friendly.

Ian Wilson

Another excellent stay at Amalia Apartments. Stayed for 2 weeks with my wife. Rooms still spotless and perfectly equipped. Staff super helpful as always. Will be back next year.

Sweenyt Todd

Good size apartment, air con, and a nice balcony. Close enough to all the bars and beach front. Also not far from old town tapas alley. It also had a washing machine which was a real bonus .

ian jamieson

What a great place well equipped for a self catering holiday or enough restaurants nearby if you want to eat out and geordie in the office is so helpful

Jennifer Clarke

Basic apartment with most things you would need and value for money. We were spoken to like naughty school children by the host when we arrived slightly late (due to flight delay). We had been up since 3.30 and were really tired and I had to walk away so that I didn't retaliate. Once he had aggressively told us off, he then tried to backtrack by being overly jokey and friendly. We didn't speak to him again during our stay . Everyone raves about the little bar/cafe next door, but it was fully enclosed in the evenings as it was cold and people were smoking in there so it smelled disgusting. I can only assume the great reviews are from smokers.

C Mac

Staff were friendly. Room could have been a bit cleaner but perfectly livable. Didn't like we had to make the beds for the kids ourselves though. Pool is a great size but freezing. Location was fine for us but if you use a wheelchair getting up the hill might be an issue. I had a great time but won't be going back as other parts of the world to see!

Sarah L

Nice spacious rooms, very clean but could do with a lick of paint. The kitchen had everything you could think of, but we had no cutlery at all for some reason. Beds are very comfortable even though they are singles. And the waterfall shower was lovely. I would stay here again if needed because it's very good value for money.

Peter Raymond

This place was great. Had a week's holiday here. However beware that this place is out of the way and 15 minutes walk into town. The walking was great for my health so no complaints there. The hotel and apartments are clean and the staff were wonderful.

ericwhel

Hiya, we travelled with my mum and my two daughters who are 12 and nine years old. My mum has some mobility issues. Generally, I would say that the apartments are good value and suitable for families, nothing too special your usual Spanish hotels for family summer holidays. Generally, the place is very clean and we had no issues the kids had a great time and they enjoyed afternoon pool activities. It’s a short taxi journey to the old town or a 15 minute walk, but as my mum had mobility issues, the hotel is situated up heart attack hill. We found a staff extremely helpful and friendly, my only negative is that the rooms could be service more regularly, fresh towels more often. I would return again and recommended to other families , when we were there, there was no gangs of young people. Nice age groups. Thanks

Simon Thompson

We have stayed at the Terralta several times. The staff are friendly and entertainment after 5 is good for families with children. Accomodation fine. Cleaner only been in once since Saturday and staying another 3 days. The hill is steep. Cardiac hill. Not suitable for people with difficulties getting about. Mini bus every hour or taxis available. My main issue is the pool area only opens at 10 and closes at 6. Life guard tells you,you can't go in. I'm on holiday and like to please myself but feel they could change the 🏡 hours maybe 9am -7pm. Overhaul we always enjoy our time here.

Emma Sharman

Friendly, helpful staff in bar and reception, not so much the restaurant. Rooms are average, comfortable beds. A bit dated but clean. I had a room with a bath/shower however, rooms with a shower only, the bathrooms were much better. Rooms quite dark. Went in October where sun is lower than earlier in the year so the pool was only in the sun part of the day and had to move around the pool where the sun went. The hotel has high buildings around it which blocks the sun but this is due to the time of year I believe. We went full board, no drink included at lunch and dinner time but juice, coffee, water and tea provided at breakfast. Food was average, good selection. Cooked English breakfast provided daily in buffet style, along with continental. No smoking allowed around pool and certain parts outside. There is a designated smoking area which I thought was good.

Olivia Duke

Really really lovely hotel! All staff was great and friendly! Perfect location close enough to walk to places but far enough to go bed at night. Room was perfect. Was a perfect birthday holiday from my boyfriend and would love to go here again. Thank you to the hotel for nice welcome and for the birthday drink sent to are room! 🥰

Jacqueline G

Lovely hotel. Food selection was fantastic! Never really saw the entertainment team (except in the restaurant). Maybe a little further away from the "busy area" but we were fine with this. The area felt quaint and authentic.

Mr. Dukey

After finding myself in an awful situation where I lost my phone, wallet and address to my villa, the staff here kindly let me use their phone multiple times to ring home, sort out money and a booking for the night. In the morning, they also went to an extra effort to made sure I had a taxi to my booked villa, communicated the situation to the taxi driver and even checked up I got there afterwards. Thank you to all the kind staff!

Aiden Fryer

Ok stayed here for 8 nights last week august. Firstly the negatives you had to pay for water in this hotel despite paying already for the food water was not included absolutely disgusting. When I ordered a drink in the bar the waiter tried to take my full bottle away from me when I was sat drinking it. Then went onto the dance floor to return back to table the drink had been removed. The entertainment wasn’t the best music was a mix of English and Spanish the dance act was best part of the entertainment. Now for the food I had a hotdog that was stone cold on a night with hotdogs there was no tomato ketchup. The steak was over cooked the bacon for breakfast wasn’t cooked enough but I did enjoy the desserts great ice cream machine the fish was nice too but be careful of bones it made me question how cooked my food was so I avoided a lot of hot food when it was hot of course. The pool was nice and peaceful around the sunbeds. I had a cockroach pass me by one night going to my room but it was air conditioned and had a fridge so I had plenty of cold drinks throughout my stay. But overall you must provide FREE water for eating with food im on the fence if I would stay here again the meals need to improve for price per stay.

Ellie B

Only had one issue whilst staying here back in August and it was due to the door sticking when opening from the outside other than that the room was perfect and nicely renovated. We were completely aware that we were supposed to give €200 deposit which we payed by cash and upon checkout we waited 15 minutes and got it back. Check in process was easy we did arrive extremely early as our flight from Dublin arrived 9am they allowed us to leave our bags in a locker room until our room was ready, which it was early with no fee. I’d definitely return here as we found the pool area to not be rowdy more family oriented which was nice.

Arctic Dreams

The apartment was not very clean. The balcony floor had food residues the chairs inside were very dusty and the worst part was the bathroom bidet it was feces residues which is not acceptable! And twice I had to go to the lobby of the hotel which is not in the same building to ask for towels because there was only two small ones and blankets as there were only thin sheets. Would definitely not stay here again or recommend because of this. Sheets of the sofa bed were not clean.

Leah

Just left Pierre and Vacances Horizon after what can only be described as a stay from hell. We arrived at the hotel to be told our room was not ready and that we must pay a €200 deposit on top of what had already been paid. The €200 is refundable depending on whether you clean the apartment daily, including dishes and emptying rubbish bins. There are no cleaners, if you wish to have clean towels bring your own as they are reluctant to provide clean towels or bedding. There is a washing machine in the room however no washing products, you are expected to provide your own, as well as buying your own toilet roll if you run out of the two rolls that the hotel provide. As for the staff, I have never had a worse experience with such rude and ignorant customer service being given. They were unbothered when we were stuck in the lift on the 25th floor of Pierre Horizon and disinterested in any queries or concerns we had. The only staff member we can give any credit to is Monica on the reception of the sister hotel, our shower wasn’t working and she was incredibly helpful, however we were told a technician would be arriving to our room shortly to fix this issue, nobody came. We have many safety concerns regarding our room, including the glass on the balcony being extremely loose, shaking in the slightest bit of wind, balcony doors that do not lock, as well as the lifts that are blatantly well known for malfunctioning and having people stuck inside them multiple times a day. Air conditioning does not work, we have had to ask multiple other stayers in the hotel to help us get access to our room due to the faulty lock. There are no staff in this hotel, there is no reception, a number for reception in the sister hotel is not provided which, even if so, phones provided in the room do not work, as well as the number listen online for reception ‘not being connected to a line’. We expressed concern for the lack of staff present at the apartments and were told there is a security guard onsite at all times however, the only time he has been present is when he had to help us while stuck inside the lift. As an FYI, the wifi does not work if you are on the higher floors, so ensure that your mobile contract will not charge you for using a lot of roaming data if this is something that will affect you. The pool is also in the shade for a majority of hours in the day due to location of the hotel, which is at no fault of anyone but again, just an FYI for anyone looking to book here. For the money this company is asking people to pay for a stay in these apartments, I would wholeheartedly say do not pay it, do not stay here, there are definitely hundreds more of ‘cheaper’ hotels/apartments available to book in Benidorm where you will have a more enjoyable stay. We have debated going home early due to the circumstances of our apartment, it is terrible and the hotel staff are completely un phased with any concerns we have. I’m not one to leave reviews on hotels but if you book here, you have been warned, it is terrible. We would really appreciate a response from the hotel themselves regarding our feedback as during our stay, all of these concerns were quickly brought to their attention, they just did not care and were clearly not interested. We have been in contact with Jet2 and expressed the same to them, with hopes that some light will be shed.

Ken Brown

Do not come if your elderly or have children! There is only 1 lift working which is normaly full of the cleaning staff. We waited 20 minutes this morning before we had to walk down 18 flights of stairs! Reception took the, noth6we can do stance. Imagine being 70 y/o and stuck on floor 32.

Sean Williams

Not an easy place to find due to the steep streets, upon arriving we had to go around to the main hotel to collect the keys which didn't work in the door but staff were pleasant enough to accommodate us by getting us another apartment, once inside very pleased with how clean and tidy it was, the only downfall is that there were no welcome amenities which meant going out at midnight to find a local shop to purchase milk and water but all that can be forgiven when you see the magnificent view (from the 23rd floor of a 32 floor building). Some loud nosies due to guests coming back from the local drinking establishment but nothing that could not be blocked out by closing the balcony door which felt well air conditioned. Overall it pleasure to stay I would give it 8/10

Carl Hood

Great hotel in the quieter part on Benidorm. Friendly staff and great food.

Shirley B

Nice quiet hotel rooms need updated food is OK not a lot off choice small selection great if you like Spanish dancing

Paul Roberts-tune

On arrival, I found the sliding doors to the balcony had been broken for what looked like a break-in and wouldn't lock. I did get another room next door, but it was the same thing. After 4 rooms later, all with the same fault, I found myself in a dated room from the 80s, as was the other rooms I was temporarily in. The bathroom was also not that great, but all ementies worked. The door was rottered at the bottom from the shower, and the mattress hadn't been changed since the hotel opened as I sat through it. The over sheets are also dated with stains on. The hotel is located in a great place, being a 2-minute walk to the beach and 1 minute from McDonald's and Burger King and other local shops. The food was OK but nothing to write home about and wish I never paid full board for as I often found myself eating elsewhere. Some staff was OK, but one in particular was quite rude to a point of aggression. I think he was the manager . They do have a pool, but when the wheatear on the beach was too bad to go into the sea, I did put my hand into the pool to test it. I got such a fright as it was so cold it would have been impossible to get in. There is such an abundance of hotels here that they really do need to up their game.

Cathie

Coach dropped us at bottom of steep hill difficult to get up with walking stick and suitcase. very little English spoken and no English food to speak of. No special Xmas meal at all Spanish celebrate on Xmas eve .. even then nothing special. Will not be going back.

James McDonald

Clean and tidy. But totally centred around the Spanish community.food limited to 2 choices. Review No 2 Reception was good very polite and helpful. We arrived late and was told that a small 2 course meal was provided. That's the good bit over. The rooms are dated and very run down, the aircon/heating didn't work, there was no fridge. The ceiling near the for looked like they had had a floor from the room above. The bathroom was small and out of the ark. Even to the point you had a shower curtain that had seen better days. Food wasn't much better scrambled eggs dripping in butter was about the only thing worth having. Everything else was swimming in oil. Lunch: ushered in and told where to sit even though there was empty set tables in the window, but they was for the Spanish guests who where king. That I understand but you are in the hospitality industry so please show the respect to everyone not just few. We was sat at a table in a row. The restaurant manager walked past, spoke to everyone except us. Rude very comes into mind. The food was ok 2 main choices of meat, but if your a vegetarian your living on salad as was my sons girlfriend. If your british please think twice about coming here, there are some very nice hotels in Benidorm, ok you may have to pay a little extra but it's well worth it.

Pauline Arrowsmith

Had a great time the hotel was lovely and clean. Had a huge choice of good food . The room was nice and clean. Our beds were made every day had fresh towels. Only draw back was the huge queues at the bar only had one member of staff serving. Apart from that the staff were very welcoming . Will definitely book again for next year

Miggsy

We arrived at the Cristal Park Hotel in the early hours of Tuesday morning, during our check-in we the reception person didn’t explain to us what was included in the (Ultra Premium) band, how we go about the bus times for the other resorts, so the kids ended up missing out on visiting the other resorts as we only discovered their was a bus timetable on the wall at reception two days before leaving. The hotel it’s self is like walking back into the 1912 the reception area is out dated ie (Like the titanic lobby). Our stay here was wasn’t great we had to make our own entertainment (recommend to bring a speaker) as you will need it. Also we was not told about the games room for the kids until the last two days of the holiday, so the kids ended up missing out using that. As they definitely show more gratitude and respect towards the Spanish, and the entertainment every night for our week stay was more for the Spanish then the British, Irish and Scottish. We had to sit outside every night were there were hardly no chairs or tables to sit at, the Spanish was rude and disrespectful towards the English. The only staff that were nice towards us showing us gratitude and respect was the bar staff. The restaurants were lovely but always had flies around the food areas. The room it’s self on inspection there was dead skin and grime above the sliding doors leading to the balcony. And also there wasn’t enough deck chairs on the roof for all the guests. On checkout day: We handed in our wrist bands and we were unable to use them to get drinks once checked out. My overall customer experience was pretty poor and they definitely cater more towards the Spanish than the English. My overall rating for my stay: ***

Tina Williamson

Hotel a little dated but was clean, and the rooms were cleaned every day. No welcome pack only a few cans of fizzy drink in the fridge & a bottle of prosecco which was fine. The location was excellent! The food was more than excellent! Plenty to choose from well cooked and lots of flavour. Beds and pillows very comfortable. Bathroom clean but again dated bath could do with renewal but still usable. Water pressure great. Amenities great! Staff in all service areas were brilliant.

Wallace Scott

Just got back from a week’s stay at the hotel. Like most we were worried with other reviews! I can say my fears were NOT warranted and we had a very pleasant stay. We had a lovely double bedroom with balcony, the room was clean (smelled of bleach on arrival) and cool with air conditioning. The rooms were cleaned daily and all staff were very helpful. The hotel has a very relaxed feel about it, yes it is a bit dated and the lifts run slowly but it’s a 3 star hotel! You get what you pay for and more! The food was a bit repetitive however every night we had multiple plates and always found something nice to eat. The queue for the bars can sometimes be a bit long but no more than 5 minutes, just be patient and wait. The beach is only a short walk from the hotel, loads of bars around too! Overall we would recommend to others, please don’t listen to the negatives, clearly these customers want 5* service wherever they go!

***Batmummy ***

Lovely hotel, daily room cleans, lots of choice in buffets on two floors. We chose minus 2 floor for a quieter meal. Rooms are basic but nice enough. We were lucky to get a balcony. Swimming pool freezing but ok once you are in! Poor bar great - just wish there were better snacks. Queues at bars are a problem but not the end of the world. Lifts were ok, slow at times. I wish the coffee machine was on at dinner times, the coffee is so good! Would stay again, good location, clean and staff nice. Dont get why some reviews say Spanish people are only served at certain bars etc. that’s simply not true. We made the effort to speak to Spanish people and got along great with them. The Spanish grandmas were so sweet to my kids and grandchild. Treat people how you want to be treated.

Chelsea Bailes

Just got back from week here, all inclusive for a family of 9 (3 rooms). We requested 2 of the rooms be next to each other before our arrival and this was met, these two did not have the best view however the third room had a lovely view of the pool. The whole hotel was clean and tidy, the cleaning staff made the beds and changed the towels everyday (if needed) and the staff were seen cleaning throughout the day. The staff were brilliant with the children (2,3,7) and the hotel has a mini disco and entertainment (magic shows, dancing) every night starting at 8:30. There was also entertainment throughout the day however we never did any of these. The food was better than we had expected based on reviews and there was a theme (Mexican, Chinese, USA etc) every dinnertime. There was also food available throughout the day with the snack bar (in the dining room) available outside meal times. The waitresses were brilliant with the children and kitchen staff were always refilling the food. The only downside of the food was there was a lot of fish on offer, which we do not like. The whole family had an amazing time thank you!

Carolina Siqueira -

If there’s one thing I love the most is money well spent. We’ve decided to escape the bad weather in the UK (even though it’s summer) and we bought this all inclusive package for 7 days. The hotel is well located with lots of shops (supermarkets, pharmacies and tourist shops round the corner, literally). It’s close by the beach too. You can easily be there within 10/15 min! The hotel has two nice pools (one for adults and one for children) and one indoor pool which I think it was closed as the weather was gorgeous so no need to stay indoors! The hotel serves food throughout the day (if you opt for the all inclusive package) and the lunch and dinner menu would vary. We had Mexican night for dinner one night along with lots of other options, including the little ones. The desserts were mainly icecream and Spanish treats. All very tasty! I would like to mention Cristina, one of the restaurant staff. She is very kind, helpful and was so fun to be around. My kids loved her! Keep up the great work! Regarding the cleaning, this hotel is very neat and clean! I’m the worst when comes to this matter but wow, we could see all the common areas being cleaned on a regular basis, including the pool being properly cleaned in the early hours. The rooms were also tidied up everyday and the sheets and bath towels changed. Also the AC in the room worked great for those warm days! It kept the room cool enough throughout the night! 😌 About kids entertainment, besides the pool, they have an “entertainment crew” and every afternoon they would have a different activity for them, like volley, dancing, Zumba… so fun! Overall, amazing experience and all the people that crossed paths with us were super friendly! Always smiling and happy! I would definitely recommend it and can’t wait to be back! 🇪🇸🌊

Aaron Quigg

This is our second time staying here. The first time we stayed in the "double room" and this time we stayed in the "budget double room". The main downside of the rooms is the bed is 2 singles beds pushed together, rather than a double bed, so they end up sliding apart during the night. Would not recommend the budget double, there's only 1 plug socket in the whole room, the air conditioning is really weak even when up full, and the TV is not centred on the wall in front of the bed. The budget rooms are in a much noiser part of the hotel. The "double room" was a lot better though. Still 2 single beds pushed together, but at least you have more plugs and a TV that you can actually watch in bed, and it's a quieter part of the hotel with a less busy elevator. Definitely worth the extra money for it. The bathroom in both rooms were great though, with a big shower (better shower fittings in the double room though). One of the worst parts of the hotel is the elevators, which are straight up dangerous. The sensors on the door don't work properly, so they often close on you with a lot of force when trying to get in the lift. This happened me 3 times during this trip, really badly hurt my arm because of it. They also sometimes stop a bit below the level of the ground (maybe by 4 or 5 inches), which caused me to trip getting out a couple times. The buffet is mixed. If you're vegetarian like me you'll usually only be able to have salad and fries most days for lunch and dinner. If you're vegan you have no hope. There is also a good dessert and fruit section. But there is usually no main dish that's vegetarian, occasionally there will be something like vegetable fingers or plain pasta, but most days nothing. For vegetarians at breakfast there is usually fried eggs and beans. There is also scrambled eggs but they have bacon on them. There is also bacon and sausages too. The food is usually labeled, but it doesn't say everything in it, which isn't great for vegetarians or people with allergies (like bacon in the scrambled eggs, or tuna/crab in the potato salads), so you'll need to be careful and double check every dish. If you eat meat there is a pretty big selection at all meals (lots of fish dishes, and usually at least 1 or 2 chicken, beef, or lamb dishes). There are 2 pools, one outside and one inside on the roof. The roof one is slightly heated which was nice (though definitely not warm). Both pools are always very noisy though. There is some games and entertainment during the day (bingo, dancing, etc.), and on some nights there is entertainment (music & dancing, juggling or circus acts) but they get very busy so get down early if you want a seat. The location is about 10 mins walk from the old town centre and the beach. It's on the left side of benidorm when looking at a map, which is the quieter side of town that isn't the party side (part side on the right of old town centre, quieter side on left of old town centre). The staff are mostly all very friendly and helpful. There is also a self service washing machine and dryer, which costs €4 to wash and €3 to dry. There's only 1 of each machine though so it can be hard to get a time when the laundry room is free. Overall the hotel mostly pretty good, definitely good value for money. However, I don't think I could come back again unless the elevators we're made safer. Would have given 4 stars if more vegetarian food was available, and 5 stars if the elevators were safer.

Justine Wood

Hotel of horror. Stayed there for 6 days with my 15 year old daughter who was playing in a tournament. 50% of the team got a sickness bug originating at the hotel and affecting many guests. Unhelpful service who wouldn’t give us a late checkout for those who were still ill on checkout day. When I asked them to order me a can to take my daughter to hospital they told me it was outside and it never turned up. Plastic gloves handed out at meal times. Awful experience. Avoid at all costs. It is noisy at all times even 4am and security did nothing when we asked them to ask a room to stop partying on the second night of being kept up. Teen girls were hounded by groups of boys staying at the hotel, calling their room phones being really rude. Cleaning and bar staff were the only redeeming feature. Couldn’t wait to get out of there.

Mark Plunkett

Good rooms fitted to a good standard. Very clean. Half board meals had plenty of variety. Great priced bar 1.5 euro for glass of wine. Pool side and sun bathing area big enough and plenty of space. Reception staff helpful. Short walk to the beach with easy access to shops close by.

Elizabeth Barnett

Very friendly and helpful staff…especially Alfonso in the bar. Lola was brilliant too on Thursday night and got us all up dancing. we came for a birthday weekend and have not been disappointed. Would highly recommend

Norm Burns

Clean & modern looking hotel. Very thin walls. How comfortable your sleep will be will depend on how noisy your neighbours are. Food is about average for a 3 star all-inclusive. always found something to eat but there could be more choice. Staff are nice. Small pool on rooftop and larger pool next door across a small road (shared with another hotel). It gets the sun from about 1pm to around 6pm at different parts of the pool. The large pool doesn't have its own bar. Nice shaded garden area to relax. My only real complaint is that this hotel needs to make up its mind whether it wants to be a quiet hotel for older people or a party hotel for younger ones. It's patrons are mainly older but with some younger people who'd be better suited to the hotels on Benidorm strip. Overall it was good value for the price we paid.

Dorina Vig

Outside of the hotel and reception, lobby looking good, but the quality of the rooms, corridors are awfully poor, only one elevator, you have to wait a lot to use it. Roof area are very very poor, the pool is basically for kids but drank people were sitting in it. Employees are super helpful, they gave back our money immediately when we asked for refund.

Mitchell Wright

Decent hotel, close to all the amenities. Rooms decent size, nice bathroom, adequate facilities. A/c was welcome. Kettle in room but no tea/coffee making facilities?? Hanging space OK for a short break (we only stayed 1 night). Rooftop pool minute but space very good with bar. Does seem to cater hor AI guests which we were not, but OK. Breakfast was included and there was a good selection of hot and cold food in the self service buffet. All staff were helpful and friendly and the lovely manager at reception allowed us to keep car in car park beyond checkout time. Underground secure parking close to the hotel @ €15 per night with a €20 deposit which although paid on card was refunded in cash. All in all a pleasant stay in Benidorm at the Cuco.

Jon Ashton

We found the location ideal, just 5 mins walk to all the action, bars, shops, food, etc, but in a nice quiet location for when you've had enough. Rooms a good size and all very clean and tidy. We had breakfast included, but only used it once as much wider choice is just around the corner.

Edwin Hirst

Really nice hotel. Rooms were large with comfortable beds and really good showers. The cleaning was very good and all the staff worked very hard to make a pleasant stay. The lifts were slow at times and I did not like the food. It is located near the beach and night life. Would definitely recommend and will return.

stuart Thomson

At the ROSAMAR today. ( Fri - Fri ). We are enjoying our week here. Read various reviews so thought I would add mine. Key question - Would I come back ? YES I would. The rooms are very much as per the online photos. BEDS massive. We have two double beds. The Shower is brilliant, hot and powerful. The food is good overall, there is a good choice. The Pork Belly Ribs were excellent. Not sure about the evening entertainment as we have gone out at night. The Day Animation team are excellent and try to get people involved but will leave you alone if you wish. Lifts are a little slow, but these are 14 floors to deal with.

Laura Stokes

Just come back from a weeks family holiday and after reading some reviews we was slightly worried however we were pleasantly surprised the hotel was great, food was nice, entertainment was great especially the entertainment team Athena we thought she was excellent and really interacted well with the kids. Only downfall is the lifts they are extremely slow but overall we had a fantastic holiday and will definitely visit again.

Jennifer Gallegos

This hotel is clean and new. The cleaning staff does a great job and the common areas are clean. The food was also good. The main thing I didn't like was that you can't enter the premises to park when you check in and have to leave your car outside. Then upon checking out it's also hard manoeuvre the parking. It was pretty crowded when I went and the elevator situation wasn't great but overall I recommend this is as a nice hotel. The kids area in the back is great for kids and adult who don't want to be around kids.

Emma Williams

Overall what a beautiful warm welcoming hotel. Staff are amazing so entertaining and ready to make your holiday what it should be. They work so hard it doesn’t go unnoticed. Lifts are a nightmare but I do think they need to be priority for people with prams and wheel chairs as some was left waiting so long. Kids pool is fantastic water slides are fun and well monitored. The big pool is a lot more relaxed and a lot warmer. Haven’t had any problems getting sun beds.

Anne Paris

Not a hotel I would recommend. Staff very nice but food not great. The dinner buffet at 24 euros per person was more expensive than restaurants outside and food substandard. The only food that was good was fries. Sun loungers could use a good power wash. Rooms were clean although didn't top up hand soap. Ours had absolutely zero in it by second last day of our stay

Claudia Săvescu

Liked · Great location, fabulous breakfast, very friendly staff, cleaning every day. Nice big room with a balcony (beautiful view) and a fresh feel for holidays. Big bathroom, with a low bathtub, a sink with big counter and a bidet (of course toilet too). Backyard terraces with chairs and decent sized pool. A very large underground parking lot for those with car. Disliked · The elevators... there are 4 elevators and it can even take 5-10 minutes for one of them to come. But this does not affect my score and the positive vibes. The hotel is great!

Eva PM

The hotel is nice, you have a big shopping centre opposite the hotel, the tram station to go down to Alicante or all the way to Benidorm or Denia just behind. Breakfast is good too and the barman, a gentleman from Madrid, super nice and funny. The only problem we had was the smell in the badroom. It's a pitty because the room was nice and we even got a 8th floor room with sea views(after an extra payment as we had been given a 2nd floor room with no views as part of our holiday package) and stunning sunrises daily. But the smell is awful. They must have issues in the whole hotel and it smells like rotten eggs. Awful. We complained and they sent someone to put a product down the sink, shower and toilet but had zero effect. After all we blocked sink and bidet with water, cover the shower with towels and the rotten smell stopped. We were not offered a change of room or nothing either. Despite us complaining a couple of times.

mark kilding

This hotel is fine,the Breakfast offered is 100%there is so much to choose from. The staff are very friendly/helpful 10 yrds away is the tram stop "MARQ CASTILLIO" also bus stop for the c6(airport) and bus stop for the center. it's a 10 min walk to the nearest beach,which has all you need including bars,cafes,waterspouts,etc etc. The Hotel is located in a VERY GOOD position. it is more than adequately clean,room service everyday. I personally will stay here again sometime in the future.

Pavel

Hotel Maya Alikante is OK. It's not the best 3 stars hotel, but it's also not the worse. The stuff was really nice and helpful. And the best part of the hotel: it's location. Some aspects need to be improved, first of all: breakfast. There is a small gym in the hotel, but it needs some cleaning and may be renovation.

Billy Graham

We got the family room and it was big enough for our family of four. Cleaned every day A great well run hotel close to all amenities and the food was superb always different varieties from the buffet and we all enjoyed every meal. Enjoyed the roof top pool and night time entertainment on our last night in the complex will be memories to keep forever. Will definitely be back to benidorm in the near future and will be hoping to book this gem of a hotel again

Alun Lewis

Had to move rooms after 1st day problem with water supply on another floor Staff extremely helpful and supportive.

Àndy Triffer

Not to far from beach nice rooms t.vs and air con only downside is window views and balcony on so.e rooms enclosed if an ground floor can't make out the weather needs a mirror pointing up but the roof poolis lovley not massive but nice place to relax and sunbath..

Moira Gobbett

Friendly staff, food is good. Not far from the beach but up a hill.

DANNY MACLEAN

Old hotel. Quaint very charming. Used to go with the name Hotel Condal. Stayed here 1982 not much changed. Think it might be the same cook.😂

Jonathan Cuthbert

Stayed at this hotel for a 4 night trip me and my partner. The rooms are standard but clean etc couldn't really say a bad word about this hotel only until we came on the day of leaving when we checked out the man at reception said he was sending someone to our room to check we could receive our deposit back, he said everything was fine and we would receive our deposit back in our account and it could take up to 3 working days and gave me a receipt. Its now been 2 week and still no money been put in account. Its a shame the hotel have done this as I probably would have stayed here again and recommend it! I definitely won't be now. If someone please could get intoch with me regarding this issue I would be great full.

Harrison Kemp

Had a great time at the resort. I Spent five nights with friends at the hotel all inclusive and couldn’t be happier with our experience. The rooms were well kept and tidy. The staff were very friendly and were doing everything they could to ensure you enjoyed your stay. The hotel was roughly ten minutes walk from the town so it was easy to enjoy the night life but it was far enough away to avoid any noise while trying to sleep. All together I would highly recommend it! 👍🏻

Claire Johnson

If you are wanting nuggets, chips, fry ups this is the place for you. But definitely lacking veg and fruit and anything remotely healthy. Lots of greasy fry up breakfast which is served 9-12. Beware when you book in they want 50 euros deposit per person on one card. They also charge you for drinks tokens but don't give you the money back. All inclusive drinks stop at 7pm. Music good at poolside. But full of stag dos. If leave early they don't give you any breakfast. Edit, Several staff were asked about returning drinks tokens but we're declined. Also, 200 euro deposit still not returned - room was checked at end of holiday and confirmed all OK, was told deposit would be returned but still waiting

_Henruuu_

Lovely, friendly staff who just want to give you the best time. Rafa especially is absolutely amazing, we had the best time with him and he absolutely made our holiday. Only a few minutes walk from the strip, quite a steep walk at times but that only leads to hilarious drunken moments with friends. Would definitely come again!

Joanne McCloud

Staying at the BC now. The rooms are clean and tidy , there is everything you need in the rooms. The staff were very friendly and always helpful. Special thanks to all the Staff especially Johny , Rafa and valerina these guys are all assets to the BC resort. All areas of the resort and were clean and tidy food was good. Cocktails are amazing. We will stay here again

Linda Mclaughlin

We were so glad to be back at Hotel Calypso after 2 years of not being to travel. The hotel very kindly granted my request by giving us the room we had stayed in before. The food was excellent and so much choice. The staff in the restaurant were very hard working and looked after the guests with care and attention. There is nothing I would change about the hotel. We cannot wait to come back. Thank you

Judy Longden

Wonderful hotel. Very modern and cleanliness is excellent. Only downside is the bedrooms/bathrooms, although clean and have everything you need, could do with updating a little. ALL the staff worked very hard and were always helpful and pleasant. We would definitely stay again!

Julie Ward

I think the restaurant times come be improved as I think 7.30pm to start dinner is too late. Breakfast time isn't long enough ( relates to my rating above). Everything else was excellent, the hotel was very clean and the air conditioning was brilliant. In the room I stayed the fridge could do with updating, but it worked. The pool area was very clean and the pool was lovely. Overall I had a fantastic stay. Thank you.

Kevin Griffin

Best Hotel in Benidorm. Easy check-in and very helpful arranging the overnight parking. The room was airy and comfortable with a handy balcony. The beds were very comfortable and for single beds quite roomy. The restaurant provided an excellent choice, and the buffet style breakfast was fantastic. All the staff were welcoming and helpful. This is the second time I have stayed here and will return at the end of September for a reunion. Many thanks to all at Calypso.

Alan Walker

We have literally just finished a fabulous "first stay" at this incredible Benedorm Hotel. From the moment you check in you just know that you are in for a very special stay. The reception area is spotlessly clean, sparkling and welcoming. The reception staff are all efficient and helpful. This same standard extends to the bedrooms, bars, restaurants and the pool area. The restaurant is very well organised with an extensive choice of dishes all prepared and presented to an excellent standard. The staff are helpful and clear your table between each course. Both bars are contrasting and offer a very high standard of service excellence.We enjoyed the entertainment both at lunchtime and in the evenings. Thank you Calypso and Sevigroup for an excellent stay

Ste Bee

Hotel was lovely and the staff are a credit to Servigroup. Nothing was too much trouble. Lisa in guest services very helpful and knowledgeable. Carmen in the restaurant always pleasant and welcoming. There was always a good selection of food in the restaurant. The only gripe was the sunbed issue with people reserving sunbeds then disappearing for hours despite there being a 15 minute limit. However we would return to the Rialto. Overall a very quiet, friendly hotel.

Liza Vas

We spent 4 nights and the location was spot on. Room and hotel were nice and clean with the staff being so helpful and polite. Food was good, better than I expected. We spent most the holiday out at the beach but the hotel was perfect for what we needed. Loved it. Only thing I would suggest is to add alternative milks to the buffet for breakfast so those with dairy issues can enjoy a coffee or cereal. Other than that, was great. Will definitely book with Servigroup again.

Helene Paterson

Fabulous hotel with lovely staff. Food excellent and rooms were clean and comfortable. We have stayed previously and will return to this hotel again, booking direct with hotel again. The hotel is on a slight hill, but still in a great location for the beach, shops and nightlife.

Sean Prendergast

Small hotel but punching above its weight. Run well by an organised team starting with the friendly receptionists, to the bar staff, the restaurant staff and the cleaners who made the beds, changed the towels and straightened the rooms every day. Rooms were clean and functional with free use of safes in the rooms. Powerful shower. Plenty of storage/wardrobe/drawers etc. Plenty of sun loungers around a decent sized pool. Once the sun hits the pool about 10.30 onwards its not in the shade like some other hotel pools in Benidorm. Small lunch dishes from the bar were excellent. Drinks were great and well priced. And the location was spot on for what we wanted. All together a well run hotel.

Lee Peden

The rooms were cleaned daily and had all basics catered for, a little small but the shower was powerful and the water hot. The bed was comfy. Service to get into the hotel could be improved with only one person on the reception desk ment check in was a little slow, but not painful and the lady was really helpful and friendly. The bar and the restaurant staff were friendly, welcoming you and wishing you good morning. The breakfast was done really well and plentiful to start the day off. Location was a 10-15 minute walk to Andy's Bar. The walk up a slight, thankfully short hill got the blood pumping at the end of the night. 😅

David Moore

Great value Hotel. Rooms clean , service very friendly and helpful. Location very good. Lots of choice on the breakfast buffet. Close to beach. Only a 20 minute bus (02/03) to Benidorm city centre. Seemed to be mostly Spanish Tourists staying here which is a good sign of a great hotel if the citizens of the country are staying. We unfortunately had a problem with anti social English "lads" in the room next to us. Getting drunk and being violently sick from 3am -7am (which we could hear through the walls). After 3 nights of this - We went down to reception asking for a room change - the reception understood and granted us one. Which was brilliant - the relief of getting a good night's sleep. Very understanding receptionist, we were very grateful. But it goes to show the personal touch the hotel has - other places might have just said tough luck. If you're wanting a clean , friendly , relatively cheap hotel. Id highly recommend here. Thanks to the hotel team

Irina Dorosh

We would like to thank all the Torre Dorada Team for such a welcoming and warm atmosphere. Me and my family came again this year and are satisfied with the service, room and many other things. The food is tasty, everything is on time, the staff is very welcoming and smiling. We felt like at home - and this is the best compliment we can give to the hotel. Warm greeting from Belarus and prosperity to all of you. See you again!

Estera Stegintka

We arrived in the evening, when we woke up in the morning we were shocked at the room we got, with a beautiful view of the sea and mountains, you could see the entire beach, wow 😮❤️ The hotel is on a hill, we had a room on the 4th floor, but it seemed like it was on the 9th. The hotel is perfectly situated, next to a beautiful wide beach, you can go down to the beach by stairs or a slightly steep sidewalk. For a hotel***, I highly recommend it, it is very clean, the rooms are well-kept for their age, and I will happily go back there. (There are no beach towels, but in stores they are €5, prices in the bar are very good)

Diane Jones

Beautiful clean rooms. Staff friendly and accomodate to your needd or requirements. Couldnt fault it. Food was good, great selection frm breakfast, lunch and dinner. Quite a selection. Pool is very clean. Lovely hotel

Daniel Miller

First time in a Servigroup Hotel, and loved it. Cant wait till our next visit. Hotel was clean, staff were very nice and pleasant all the time. Food was great with pleanty of choices

Janet Trowse

The rooms are nice. Very clean. Staff at the bar, room cleaners friendly the reception staff we found very offish. The food is nice. Lots of choice at breakfast and evening meal. The location is great if you don’t want to sleep until 3:30 as the hotel is sandwiched between very noisy bars, because of this we would not stay again.

Thomas Herd

We visited the Riudor in August of this year. After previously staying at another hotel we thought we would try the Riudor for a change. The hotel is very clean and the rooms are lovely with a good balcony overlooking the Benidorm Strip. The room and maid service were always of a high standard. We booked half board, breakfast and evening meals. Breakfast is the normal food one would expect and there was always plenty but the choices for the evening meals we did not find up to normal standard. The hotel advertises as a 4 Star but the food in our previous location which was a 3 star was far better and more of a choice. As I stated this hotel is advertised as a 4 star hotel well perhaps their food choices should be upgraded to reflect this status. We actually ate out more often than planned due to this and we were not the only residents who felt this way. The pool area - well you need to be up for 7.30am and stand in a queue and await on the cleaners to finish the pool area before the Grand National starts and your mad run for a couple of sunbeds. Hotel is in a great location but we felt due to the poor or lack of meal options that this will be our first and last visit to this establishment. Jet2 also advertised the hotel as child free but on a number of occasions there was certainly younger children under 16/18 present - this might be a fault of Jet2 advertising this as an adult friendly hotel.

Tim Grocock

I have stopped at this hotel on several occasions in the past always enjoyed it here nice rooms and food plenty of choice.I have just had a fortnight at this hotel still as enjoyable as last time it was nice to see a fridge and tea and coffee available in the room.The staff very polite room was kept clean everyday clean towels can not fault it. Although the air-conditioning did not work properly and only came on occasionally so it was very hot at night trying to sleep. The last time I stayed here you had a nice swimming pool that you could swim when I went in the pool it was not deep enough the deep end only came up to my waist very disappointed. Having saying that I will definitely stop there again

Tracy Beckley

Right in the heart of lively Benidorm, its all on your doorstep 5 mins to beach & half hour walk to old town. Rooms (sound proofed), clean with tea-coffee, shampoo etc, regular towel change. Nice restaurant, good food. Staff worked hard.

Paul Griffiths

Food was good. Decent selection always served hot. Rooms clean and staff mostly friendly. Couldn't believe they charged us two euros for a glass of water though; quite astonishing. Surely water should be made freely available when dining. Waiter was rude shouting no bands so you pay. An unsavoury incident in what was otherwise an enjoyable stay. Absolutely no chance of pool sunbeds unless you don't go to bed the night before.

Graham Robinson

We stayed at the Ambassador Playa II. Beautiful hotel. Room was a good size, modern and stylish with a balcony overlooking the pools, which we had to pay an extra 70Euros. Hotel food and service was excellent, having such a wide range of food. The only complaint was that there was no tea or coffee available for evening meals, that I was aware of. Hotel restaurant drinks with meal we had to pay for, quite cheap really. Hotel entertainment was excellent, especially at the Explorer's Club bar. There was a stage outside by the pools, different artists performed every night, so it was a good choice to have if you want to stay in hotel complex of a night. We were most impressed with The Hotel Ambassador's.

Isobel McGuire

We have just returned from the Ambassador Playa1 and thoroughly enjoyed it. The rooms although a little on the small side, are lovely have a walk in shower, and are cleaned every day.Some more drawer space would be helpful. The food was excellent apart from one night, which wasn’t up to the usual standard. Choice was very varied and we did enjoy it. It is very central for access to the Levante beach and shops and clubs. The nighttime entertainment was really good. The reception staff were very helpful, polite and very welcoming. I would definitely recommend this hotel, great value for money.

Deborah Lathleiff

We have just been to this lovely hotel, located in the centre of the strip, so easy access to everything. The food was very good, staff very helpful, the inhouse pub was fantastic and had entertainment put on inside the hotel, pub and around the pool area of an evening was great. The only thing I complain about was the cleaning of our room - When we arrived our bathroom had various body hairs on the floor & in the basin. This remained the same throughout our stay. Used cups were not replaced nor were our used towels until our last day. It seems they were repeatedly picked up from shower floor, folded & placed back on the towel rail. Apart from that issue we had a lovely stay, the best night sleep and we would certainly return to this hotel.

Leann Tolley

Wow, just had a wonderful week at this beautiful hotel. Cannot fault anything about it. Food was great, something for everyone. Spotlessly clean, and staff were lovely especially in the explorer bar.

Sophie

Brilliant hotel, modern and clean inside. The food is very good and varied. The spa is absolutely amazing and very reasonable to use the facilities. Fantastic location. We are not personally a big fan of 'the strip', it's extremely intimidating for lone females, however you can avoid the strip easily to reach the beach, and the walk along the beach to the old town which is well worth the walk. My only issue is the outside pool area was pretty grubby, but other than that a very good hotel.

Юлия Моцар

Terrible agency Nuevhogar! Don't do business with them! All they are interested in is your money, not your comfort. We tried to solve the problem in a friendly way without leaving negative comments. But they won't meet us. And they refuse to give us our money back. We were given a flat with access to a pub, we are a family with 2 children. It's impossible to sleep at night because of the noise. It was our first time in Benidorm and we didn't know that the flat was in an area of pubs open until 6am. The description of the flat did not say that! no refund! Because of this we cannot change the flat elsewhere. Telling us it's your fault. It is hot in the flat and there is no air conditioning (August), and one fan for the whole flat does not work well. And they will charge you for wi-fi. I don’t recommend. Run away from them. And find a more conscientious and honest agency that cares about your comfort.

JR

Stayed end of March for a hen weekend. Basic rooms, but was clean and tidy. Equipped kitchen but we didn't use on our stay. Had a heater to which was needed as was a chilly weekend. Beds were fine, rooms are on the smaller side but fine for a base camp. The €200 deposit is a little steep and we got less back as the € went down. Great location tho can not fault that close walking distance to everywhere. We stayed on the 6th floor. Lots of groups stayed here so had minimal noise but it's expected.

Mario Rossi

Small rooms, not very clean. No air conditioning, so good luck in the summer. They are near the beach though, just a 7-8 minutes walk and they have a nice though not very big pool. When you arrive you have to pay 200€ for insurance, no one told us anything about this and it bothered us a bit.

Dinu Deji

Location of the property is really convenient, not far from the beach and nearby restaurants, shops or bus stops. The superior floors offer very nice views over the city and the sea. Also, the office where key collection is done is close by and the process is easy going. Because of the quite bad weather conditions in the period of time we were there, the wind was bringing all kind of objects in the property's swimming pool. From all the surrounding properties, this was the only one where no cleaning was done, so the pool was not accessible. There were a lot of dirt and leaves in the water for several days we were there. The apartment we booked was for 5 persons, but it's quite small for this number of people. Also, the couch in the living room, could not be used for sleeping, as when it was extended, it was falling apart, the support foot being broken, so one person had to sleep on the floor. Very small cabin shower, as well, and the cleaning level can be a bit higher...

Sarah Kelly

After reading some reviews I was really worried about the holiday, but the whole week was fabulous! The apartment was spotless and the building doesn't allow stag/hen parties, it had a huge balcony and would comfortably sleep 4 adults, The caretaker was very friendly and always stopped to say hello...Its very well placed for the beach and a 5 minute walk from the strip...honestly can't recommend The Aquarium lll enough and we will definitely be booking here again! (oh and the security deposit is only 100 euros which you get back no bother at the end of your stay)

Anthony Windle

A very pleasant place to stay. The room I had was fairly basic. Though it was very clean with all the facilities needed for a base while I visited Benidorm. The ladies cleaning the rooms were very attentive. The staff on the reception desk were always polite, attentive helpful. The hotel is clean and in an excellent location for exploring the old town and the beach. If you're looking for somewhere lively for the evening, this hotel isn't that far away from the very active nightlife. I wouldn't hesitate to stay here again.

Cathal Dowling

Amazing location directly in front of yhe beach. The hotel is dated but clean.

Meg Szl

Definately recommend, lovely hotel with amazing sea view and perfect localization - located right next to the sea and very close to old city - shops restaurants bars just round the corner - rooms are clean, have comfortable beds, fridge, tv, bathroom, big woredrobe. Its Not a new hotel however all the pros compensate for that Staff very friendly and helpful I would definately come back here again

Raz

Amazing location and beachfront but my back is aching from the horrible beds. They are hard and you feel the mattress Springs. Couldn't sleep well because of it. The room itself is ok but we knew that beforehand. We booked it because of the location not knowing sleeping will be an issue. sleeping (or not) to the sound of the waves is nice though.

Jason Bates

Hotel Bilbaino for me, was perfect! Spotlessly clean. Rooms were spacious with everything i needed. Friendly, informative staff. 24 hour reception. Location is the BEST. 10 steps onto the beach. Everything else within walking distance. Great views. I'll definitely be returning.

欣

Lovely reception ladies💗comfortable bed & pillow, room cleaned everyday, nice pool area with outdoor seating 😎close to the castle and beach from rear alleyway, really nice restaurants for cocktails this area, will come back again 👍🏻

Lee Croft

Slightly dated but in a good position away from the clubs and bars Ideal plunge pool Attentive staff Would use as a base again

Danijel Golubovic

Although it is a low class hotel,it has literally everything you need for a comfortable vacation: tasty food,nearby beach,pleasant stuff and cheap drinks!

Marin Doneski

Perfect

Tamara Tmusic

Never again!

penny kirkland

I thought i had booked into Fawlty Towers!!! We were in the studio apartments around the corner and wow nothing like the photos...the room was like a prison cell with no balcony. Very dated room needs a complete refurb. Roadworks outside waking us up at 8.00 every morning. The stairs upto the apartment are lethal if you have any issues walking etc do not book. The food at the main hotel was absolutely laughable the breakfast was hotdog sausages, raw bacon, tomatoes and slimy mushrooms that was it - the other few plates were questionable and not even sure what they were. Basically i had toast and butter then evening meal i ended up with a cheese cob as everything was cold or inedible - out of our 5 day stay half board we had 2 breakfasts and one evening meal. Positives great area and i have never laughed so much at how bad things were ...lots of other hotels that are alot nicer nearby.

John Brent

Positives: Location is very good. Staff are friendly. Beds are comfortable. The balcony was nice on 501 It's fairly clean. Good shower pressure. Negatives: Room 208- A small window to a dark space, very claustrophobic. Very outdated. Lumpy pillow. Room 501: Air conditioning wouldn't work, sensor on the door was making it come on but flashed straight off. The whole hotel is outdated it was probably a good standard 20 years ago. The walls are paper thin you can hear every noise even running water. It's impossible to get a good sleep with noise from the corridor and the street. I wouldn't stay again. Very disappointed Vs the reviews I read. The rooms are basic no kettle, no fridge, no hairdryer.

Bill Parish

If you stay hear don't book your stay with food included, spicy sausage and garlic mushrooms are not what I eat for breakfast. Rooms are clean,the hotel is opposite a school, a bottle bank at the side so it's very noisy we could even hear snoring from the next room

Amy

Hotel was great for the price, everything me and my boyfriend needed. Perfectly situated between the old and new town and a 30 second walk to the beach. However I will say it is located in an extremely noisy location. This would’ve been a 3 star review if not for the customer service in which we felt very well looked after. We asked to move to a quieter side of the building and they were more than happy to oblige. Great customer service, good complimentary breakfast, ideal location

Vita Victoria

10 stars out of 5 to the personnel! They were all just too nice at the reception and in the restaurant. Location 20 m from the sea is great. The rooms are not too modern, but fine, and it was very clean. The only disadvantage was the noise from the street at night sometimes.

Rovert Ross

This was a fabulous apartment, beautifully presented with everything You needed and exceptionally clean. The balcony was huge, the bed very comfortable and We liked the attention to detail with the cleaning pack and assortment of coffee,teas and biscuits. Externally the corridors were mopped daily, the pristine gardens swept, We loved Our stay and will definitely return. Checking in was easy the office being just up the road with Pablo being very helpful.

Tim Peco

It’s usually the little things that undo everything and never has that been more true than in the case of this hotel. Asking to check out an extra hour late is intransigently impossible even at 50% occupancy but leaving the guests wait outside in the heat for over half an hour before check-in is fine! Even when the opening hours are 4-7pm and we turned up at 5pm there was nobody there or answering the phone. It’s great to have rules, if only they’re followed by everyone. Guess where we shan’t be staying next year…

Jacqueline Firth

Just spent 3 weeks at these apartments, everything you need for a comfortable stay .Close to everything you need,good large apartments. But my 5 stars go to Irena in reception she could not do enough for us , what a lovely helpful and pleasant lady she's an absolute asset to the company, thank you Irena .

Joanne Henry

Lovely apartment and great area just mins walk for lovely restaurants and bars. But the jewel in the crown is Elena at reception, so helpful and nice and goes above board to make sure your happy. Highly recommend

Jack Tyson

The service offered by those who work in the reception at this place is exceptional. We were upgraded after they realised that there was a mistake with the number of people we said were on the holiday, given maps of the local area with personal recommendations of restaurants, pools, bars, clubs, etc. and we were also always greeted with a smile. The flat itself was a lovely, well-sized and well-situated place that came with air conditioning, a modern kitchen and a TV with a variety of mutli-lingual channels. The gardens surrounding the ground were well kept and pleasant to walk through. Definitely a place that I would love to visit again.

Barbara Hart

Second time I've stayed here the room we had needed to be update. This has been happening on the upper floors first. It's a basic place. bedroom, living area kitchen all in one . 2 small lifts . It is spotlessly clean towel change once a week. No maid service. Front desk is now 24 hours . Very central. Very loud music till 6am Bring ear plugs if you want to sleep. I'm a very light sleeper. Upper floors have walk in showers and have been updated.

Alison Cottam

Carlos was very attentive and friendly service with a smile, the rest of the staff were also nice. The place was very clean and the shower was amazing as long as you book premium

geoff pue

Have stayed here on a number of occasions and returning in July the apartments are clean and comfortable with a good Size balcony with good views can be a wee bit noisy at night but it's fine staff are very nice and friendly and the pool is good

deborah campbell

Apartments well equipped,clean,beds extremely comfortable English TV Nice private pool and sunbeds around the back. Nice reception, friendly helpful staff Library for book swap. Secure entrance Wouldn't hesitate to use again Highly recommended. .Excellent location,on the flat. Excellent value

celtic1056

Fantastic apartments very clean and modern , all the best clubs and bars are outside apartments , plus spaces to park and charge mobility scooter, 24 hour reception, the room cleaning ladies are excellent , I highly recommended these apartments

Alex FYPVlogs

You cant have silence in the room. Music start at the hotel's restaurant at 10 pm and stop after midnight. All customers are old spanish, very loud. Speaks loud, make a lot of noise in their rooms. If the party stop early(12 am) you cant sleep cuz outside you can hear everything, windows and walls very tiny. I dont recomend to stay here!

Fábio Maravilha

Starting with the staff, most of them are not very attentive and polite. The cleanliness of the rooms leaves a little to be desired. The elevators are always broken. The food is varied and in large quantities, the quality is reasonable. They treat customers in different ways, if you are Portuguese you will simply be seen differently for the worse. You can see that the treatment given to the Spanish is very different from that given to the Portuguese, which is incomprehensible because people are all the same regardless of nationality or color and in addition Benidorm has many Portuguese tourists. 10/15 minute walk to the beach. Noisy hotel.

Donna Peacock

If your English don't say in this hotel Rude Spanish staff, hardly speak English awlful uniforms honestly so scruffy looking staff. Food awlful Beds are rock hard Honestly worst hotel .felt so uncomfortable in this hotel Your reply.. if I tried to tell anyone no one spoken English who would I off told ?

Lee S

Quite literally the worst hotel I have ever stayed at in my entire life. The only thing I'm thankful for is that I survived (I think).

Jane Cook

No tea or coffee facilities in room.. Fridges have to be rented from reception