Ellie B
Only had one issue whilst staying here back in August and it was due to the door sticking when opening from the outside other than that the room was perfect and nicely renovated. We were completely aware that we were supposed to give €200 deposit which we payed by cash and upon checkout we waited 15 minutes and got it back. Check in process was easy we did arrive extremely early as our flight from Dublin arrived 9am they allowed us to leave our bags in a locker room until our room was ready, which it was early with no fee. I’d definitely return here as we found the pool area to not be rowdy more family oriented which was nice.
Arctic Dreams
The apartment was not very clean. The balcony floor had food residues the chairs inside were very dusty and the worst part was the bathroom bidet it was feces residues which is not acceptable! And twice I had to go to the lobby of the hotel which is not in the same building to ask for towels because there was only two small ones and blankets as there were only thin sheets. Would definitely not stay here again or recommend because of this. Sheets of the sofa bed were not clean.
Ken Brown
Do not come if your elderly or have children! There is only 1 lift working which is normaly full of the cleaning staff. We waited 20 minutes this morning before we had to walk down 18 flights of stairs! Reception took the, noth6we can do stance. Imagine being 70 y/o and stuck on floor 32.
Sean Williams
Not an easy place to find due to the steep streets, upon arriving we had to go around to the main hotel to collect the keys which didn't work in the door but staff were pleasant enough to accommodate us by getting us another apartment, once inside very pleased with how clean and tidy it was, the only downfall is that there were no welcome amenities which meant going out at midnight to find a local shop to purchase milk and water but all that can be forgiven when you see the magnificent view (from the 23rd floor of a 32 floor building). Some loud nosies due to guests coming back from the local drinking establishment but nothing that could not be blocked out by closing the balcony door which felt well air conditioned. Overall it pleasure to stay I would give it 8/10
Kerry Gawtry
Where to begin with this diabolical hotel. Perhaps the arrival may be a good place. Upon check in you are required to paid a 200 euro deposit to ensure the room is left to their "standards". Well, let me tell you about their standards. Once allocated a room and setting foot inside there were only 2 beds made up despite there being 3 of us. We opened the delight that is the sofa bed and discovered dirty, used bed sheets covered in black debris and what appeared to be blood stains. There were 2 hand towels for 3 of us to use for a 4 day stay. The fridge contained smeared food happily growing its own bacteria. The walls were cracked in places with plaster falling off and many dirt marks across the walls and floors.
Of course we rang down to reception to report the poor condition of the room and they agreed to send a cleaner up. The cleaner changed the bed sheets and brought more towels. They were most displeased with having to wipe literal dirt from the fridge and laughed when it was pointed out. You may be thinking that's where the story ends, unfortunately not.
The following morning the cleaner arrived with yet more towels, although surprised we weren't going to complain. They went to the next door room (our party) who had left for the pool (which requires its own review). We heard the cleaner knock then they entered, little did we know whilst we are sitting in the next door room, they were stealing personal belongings which we later discovered when our party returned to their room.
This was reported the same evening to reception who didn't batter an eye lid. In fact a cleaner who was hovering around at the time seemed to be amused by the whole thing. The staff provided inconsistent information on how they were going to address the issue and in fact, it was never addressed at all. I suspect because this is a regular occurance.
Already feeling uncomfortable with staff stealing, we returned to the hotel after a night out. In the reception to the apartments were a group of adult males, some with hoods up making suggestive comments. They literally stood and watched the floor number we were going to in the lift. At this stage we felt unsafe and rang down to reception. They agreed to send security to check. Well...this was one extremely aggressive man who demanded we opened our door to let him in, he didn't appreciate us saying no and continued to insist. He then proceded to shout aggressively that the men are residents and "no danger" several times. This made us feel even more uncomfortable and the man should be ashamed!
Pool - lads p!ssing in it, food thrown in it and you come out with previous guests hair attached to your body.
Bar staff (pool side) - the most arrogant women I've ever come across. If you ask for anything she becomes aggressive. If you like tea, expect have a cup with half a carton of milk poured in before a teabag touches the sides.
Reception - appears to be part of the whole experience at this hotel, you're an inconvenience and if you have theft what's the issue?!
Tips - pay cash for your deposit, empty your bins before you leave, lock items away in your case, take cash/phone out with you, the biggest of all....DONT BOOK STAY ELSEWHERE!
My Booking
