Chelsea Bailes
Just got back from week here, all inclusive for a family of 9 (3 rooms). We requested 2 of the rooms be next to each other before our arrival and this was met, these two did not have the best view however the third room had a lovely view of the pool. The whole hotel was clean and tidy, the cleaning staff made the beds and changed the towels everyday (if needed) and the staff were seen cleaning throughout the day.
The staff were brilliant with the children (2,3,7) and the hotel has a mini disco and entertainment (magic shows, dancing) every night starting at 8:30. There was also entertainment throughout the day however we never did any of these.
The food was better than we had expected based on reviews and there was a theme (Mexican, Chinese, USA etc) every dinnertime. There was also food available throughout the day with the snack bar (in the dining room) available outside meal times. The waitresses were brilliant with the children and kitchen staff were always refilling the food. The only downside of the food was there was a lot of fish on offer, which we do not like.
The whole family had an amazing time thank you!
Carolina Siqueira -
If there’s one thing I love the most is money well spent. We’ve decided to escape the bad weather in the UK (even though it’s summer) and we bought this all inclusive package for 7 days.
The hotel is well located with lots of shops (supermarkets, pharmacies and tourist shops round the corner, literally). It’s close by the beach too. You can easily be there within 10/15 min!
The hotel has two nice pools (one for adults and one for children) and one indoor pool which I think it was closed as the weather was gorgeous so no need to stay indoors!
The hotel serves food throughout the day (if you opt for the all inclusive package) and the lunch and dinner menu would vary.
We had Mexican night for dinner one night along with lots of other options, including the little ones. The desserts were mainly icecream and Spanish treats. All very tasty!
I would like to mention Cristina, one of the restaurant staff. She is very kind, helpful and was so fun to be around. My kids loved her! Keep up the great work!
Regarding the cleaning, this hotel is very neat and clean! I’m the worst when comes to this matter but wow, we could see all the common areas being cleaned on a regular basis, including the pool being properly cleaned in the early hours. The rooms were also tidied up everyday and the sheets and bath towels changed.
Also the AC in the room worked great for those warm days! It kept the room cool enough throughout the night! 😌
About kids entertainment, besides the pool, they have an “entertainment crew” and every afternoon they would have a different activity for them, like volley, dancing, Zumba… so fun!
Overall, amazing experience and all the people that crossed paths with us were super friendly! Always smiling and happy!
I would definitely recommend it and can’t wait to be back! 🇪🇸🌊
Aaron Quigg
This is our second time staying here.
The first time we stayed in the "double room" and this time we stayed in the "budget double room".
The main downside of the rooms is the bed is 2 singles beds pushed together, rather than a double bed, so they end up sliding apart during the night.
Would not recommend the budget double, there's only 1 plug socket in the whole room, the air conditioning is really weak even when up full, and the TV is not centred on the wall in front of the bed. The budget rooms are in a much noiser part of the hotel.
The "double room" was a lot better though. Still 2 single beds pushed together, but at least you have more plugs and a TV that you can actually watch in bed, and it's a quieter part of the hotel with a less busy elevator. Definitely worth the extra money for it.
The bathroom in both rooms were great though, with a big shower (better shower fittings in the double room though).
One of the worst parts of the hotel is the elevators, which are straight up dangerous. The sensors on the door don't work properly, so they often close on you with a lot of force when trying to get in the lift. This happened me 3 times during this trip, really badly hurt my arm because of it. They also sometimes stop a bit below the level of the ground (maybe by 4 or 5 inches), which caused me to trip getting out a couple times.
The buffet is mixed. If you're vegetarian like me you'll usually only be able to have salad and fries most days for lunch and dinner. If you're vegan you have no hope. There is also a good dessert and fruit section. But there is usually no main dish that's vegetarian, occasionally there will be something like vegetable fingers or plain pasta, but most days nothing.
For vegetarians at breakfast there is usually fried eggs and beans. There is also scrambled eggs but they have bacon on them. There is also bacon and sausages too.
The food is usually labeled, but it doesn't say everything in it, which isn't great for vegetarians or people with allergies (like bacon in the scrambled eggs, or tuna/crab in the potato salads), so you'll need to be careful and double check every dish.
If you eat meat there is a pretty big selection at all meals (lots of fish dishes, and usually at least 1 or 2 chicken, beef, or lamb dishes).
There are 2 pools, one outside and one inside on the roof. The roof one is slightly heated which was nice (though definitely not warm). Both pools are always very noisy though.
There is some games and entertainment during the day (bingo, dancing, etc.), and on some nights there is entertainment (music & dancing, juggling or circus acts) but they get very busy so get down early if you want a seat.
The location is about 10 mins walk from the old town centre and the beach. It's on the left side of benidorm when looking at a map, which is the quieter side of town that isn't the party side (part side on the right of old town centre, quieter side on left of old town centre).
The staff are mostly all very friendly and helpful.
There is also a self service washing machine and dryer, which costs €4 to wash and €3 to dry. There's only 1 of each machine though so it can be hard to get a time when the laundry room is free.
Overall the hotel mostly pretty good, definitely good value for money. However, I don't think I could come back again unless the elevators we're made safer.
Would have given 4 stars if more vegetarian food was available, and 5 stars if the elevators were safer.
Justine Wood
Hotel of horror. Stayed there for 6 days with my 15 year old daughter who was playing in a tournament. 50% of the team got a sickness bug originating at the hotel and affecting many guests. Unhelpful service who wouldn’t give us a late checkout for those who were still ill on checkout day. When I asked them to order me a can to take my daughter to hospital they told me it was outside and it never turned up. Plastic gloves handed out at meal times. Awful experience. Avoid at all costs. It is noisy at all times even 4am and security did nothing when we asked them to ask a room to stop partying on the second night of being kept up. Teen girls were hounded by groups of boys staying at the hotel, calling their room phones being really rude. Cleaning and bar staff were the only redeeming feature. Couldn’t wait to get out of there.
Mark Plunkett
Good rooms fitted to a good standard. Very clean. Half board meals had plenty of variety. Great priced bar 1.5 euro for glass of wine. Pool side and sun bathing area big enough and plenty of space. Reception staff helpful. Short walk to the beach with easy access to shops close by.
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