Irma Ortiz

A special shout out to Luz and Guadalupe from the Festival restaurant and Alfredo from housekeeping who provided excellent service and saved our vacation. We appreciated their attention to our needs. It started disappointing with wild animals rooming and jumping on food tables while having dinner. Not very hygienic, I'm sure there were food sanitation violations. We instead chose to eat all of our meals in the indoor restaurants which were very pleasant and service was excellent.

naresh eeda

Positives: Friendly Staff: The hotel staff was exceptionally welcoming and accommodating, contributing to a pleasant overall experience. Flexible Check-In/Check-Out: The early check-in at 1 PM and late check-out at 1 PM was a significant plus. Additionally, we were allowed to store our luggage until 5 PM, making it easier to enjoy our last hours without the burden of our bags. Quality Buffet and Drinks: The buffet offered a diverse selection of delicious food, and the drinks were well-prepared and enjoyable, enhancing our dining experience. Negatives: Limited Activities: Despite a variety of activities advertised, there was a noticeable lack of events during our stay. Aside from the nightly show, the hotel felt quite quiet and somewhat boring, which may not appeal to guests looking for a lively atmosphere. Humidity Issues: The rooms suffered from excessive moisture, which was uncomfortable. The absence of a dehumidifier made the situation worse, affecting our overall comfort. No Iron in Rooms: The absence of an iron box in the room was inconvenient, especially for guests who prefer to look well-presented without having to request ironing services. Expensive Taxi Service: The taxi service offered by the hotel was quite pricey. We discovered that walking to the nearby road and taking a bus was a far more economical option (30 pesos compared to 800 pesos for a hotel taxi). Limited Golf Cart Availability: While the hotel provided golf carts for transportation, their limited availability often prioritized guests checking in and out, leaving other guests waiting or having to walk longer distances. Terrible beach: The beach was terrible with a lot of seaweed

Aliakbar Eski

Had a great check on experience with Valeria. She was quick and explained everything well Overall great stay. The location and nature is great. Absolutely great. Food is amazing. There are 6 restaurants and the buffet choices spoil you. Very friendly and helpful staff. Good and clean room service. Will definitely recommend.

Paula Pacheco

If you are looking for fancy rooms this is NOT the place for you. The rooms are dated but they are clean (which is what we care about). The food so far has been delicious, everyone has been welcoming and very nice. The hotel is on the larger side but is walkable. The beach is beautiful and the pools are huge! We wish there was a swim-up bar but it’s not the end of the world. Overall, so far our stay has been great and for the price you can’t go wrong.

Aja Lee

Online it says it's a 4-5 star all inclusive resort, I would say a high 3 or 4. The rooms are dated and need some maintenance. The overall location was pretty close to Playa Del Carmen which was a great day trip. The food was pretty good with a bit of variety. The service was great! Everyone was very kind and helpful. The entertainment was fun!

Lenee K

We had a great time and would recommend. Have read all the reviews and I expect many of them are from people who have never done an all inclusive in Mexico before. No matter how nice of a hotel you go to you always need to maintain reasonable expectations because nothing is going to be perfect. This hotel has wonderful staff. Andrea, our butler, did an excellent job and was very easy to work with. We also got excellent service from two different Antonio’s. One Antonio was in the lobby at a special martini stand and made the most wonderful drinks that we had during our day. The other Antonio was the man who does poolside service in the Kids area and he is super friendly and does a fantastic job. Food was adequate. Not the strong suit of the property. One word of warning in November. We have been to this area multiple times and never had trouble with jellyfish, but we were both stung within the first five minutes of being in the water and never went back in the ocean. If you can spring for the privilege, do it. Totally worth it.

Lori Rickert

Marianna and Salvador at the buffet restaurant went above and beyond to make our dining experience memorable.. Eduardo Baron, The Concierge was most helpful and friendly. I would suggest anyone going there look him up, he will make your stay a more enjoyable experience. Hats off to this hard working man. Our experience in the restaurant D’Iralia was the best ever in many years, they went above and beyond to assist me with food allergies. And was by far the best experience there for my husband and I. Thank you!

Shaunta Jones

Alejandro, Gustavo, Eduardo Antonio, Hilda & Guillermo are great at the pool bar! They remembered my fave & drink and kept us all happy. I was even greeted by them when I saw them in the lobby or around the resort. The activist tries to keep you involved. I wish they played music longer or louder by the pool. The room was clean and didn’t smell. Front desk service was easy to work with. I have no complaints so far.

Julia Chimenti

Amanda, part of the entertainment team was fantastic the entire time we were here for our stay. She was so engaging and made the whole trip 10 times better. She was always in a great mood and checked in on us the whole time. She would be one of the reasons we return. Brian and Brian at the Case del Mar buffet were very kind and helpful. Filled up our thermoses everyday and always made sure our coffees were full!

Hannah Dunphy

Antonio Eduardo Alejandro Hilda Jemima And Henry Antonio and all of the staff listed above were excellent! They often walked around the pool to check up on us and offer us fun drinks. I completely recommend this resort to anyone who is thinking of coming here, not one bad thing to say and staff were nothing but extremely friendly!

Whitney Semin

We were here for our honeymoon and had a great time! The service was excellent (we especially appreciate Eduardo our beach waiter and Elvis our restaurant waiter!) Views were incredible, right on the beach, and an easy walk to town. Rooms were comfy and quiet for the most part, some wear on the furniture. The beach was pristine - they raked and combed it multiple times a day and the chairs were very comfortable. Only negatives were that a few parts of the hotel were closed for renovation at the time and we would not recommend room service food. Highly recommend for couples! Would absolutely come back!

Jessica Romero

I stayed here for my anniversary!! And the service was phenomenal. I was completely in awe with how well the staff is. On our actual anniversary we went to eat at Al Mare and Abraham our waiter was the best. He made us feel like we were really in Italy. An amazing server, make sure to ask for him the next time you visit their hotel

Abul Ahamed

My recent stay at this hotel was nothing short of phenomenal! From the moment I checked in, I was greeted with warm smiles and a level of hospitality that made me feel truly welcomed. The staff went above and beyond to ensure my comfort, attending to every detail with efficiency and friendliness. I cant leave the review without naming the Gentleman named CHRISTIAN TECH who served us amazing food and amazing service. Respect to christian.

Steve Babiarz

Mercado has done an amazing job with turning this resort into the best experience of our lives. We will come back and we will also tell as many people we can to come have the same one of a lifetime experience. I would also like to mention Christian from the ambassador service who checked on us daily to make sure we felt like we were the only guests in the resort. He made sure our Anniversary was extra special! Way to go The Fives Ocean Front Beach Resort!!!

Adrian Ball

We spent 3days/nights here at the end of our trip to Mexico. And it really was the highlight for us! All of the staff have been outstanding, with a special mention to the pool/beach waiter Adrian. We had a butler at another hotel on our trip and Adrian’s services was far better! You only had to lift your head from the lounger and he was there to take care of your needs! Highly recommend, and we’d definitely consider coming back here and to the fives brand!

Alex Davidson

Santa Fe restaurant in tropical is by far the nicest steak I’ve had in my life. Great service from start to finish, Jorge Morales ensured we had the best experience possible. We’re going in the morning to get booked in for another two nights. Can’t put into words how nice the place, staff and food was.

CDN Roadie

Jorge Morales was a very attentive waiter as well as all the staff. He made our dinner at Santa Fe excellent. Food was very good, could have been a little hotter when served but over all very good. First course was varied and the steak was excellent. Only thing needed was a little finishing salt which was supplied. Over all our favourite restaurant in the group.

Leah Behr

We went to the Santa Fe restaurant and our server Jorge Morales was EXCELLENT!! His service was amazing and the food was great. He always made sure our drinks were full and always check on our table to make sure we were okay!! Food was absolutely good and we will definitely come back as this is our 5th time! Thank you Jorge for the wonderful experience and the mariachi band was excellent!!

Jeremiah Lawson

Absolutely wonderful... Stayed 3 nights and didn't want to leave! The food was absolutely amazing. The variety and availability was top notch! Many different amazing cuisines and between all the buffet restaurants, food was basically always available! The bar and drink service was also great. Great mixed drinks. The beach and ocean was also a hit. Amazing white sand and crystal clear water. Definitely booking Barceló for our next adventure.

David Salinas

Was at the Santa Fe restaurant today for a delicious dinner with my wife and sister in-law. Our server was Jorge Morales. The food was amazing. I highly recommend the Cajun crusted sirloin. Was cooked perfectly and seasoning was delicious. The “Santa Fe snacks”, as an appetizer was also delicious and was just the right amount for two. Jorge was so gracious and attentive and as seemed all of our questions and accommodate all of our requests. If you go, and I suggest you do, ask for Jorge.

cody allen

We went last night as a large family. They were able to accommodate everything. The chef did a great job! Very impressive. Our waitresses Lucia and Virginia were fantastic and very attentive. They had several tables to serve and kept up with everything with wonderful cheerful demeanor! Great place!!!

Bahodir Abdulla

I recently had the pleasure of dining at Tokyo restaurant, and I must say, the service provided by Cristina and Lucia was outstanding. From the moment we sat down, both waiters were warm, attentive, and went above and beyond to make sure our experience was perfect. Cristina was quick to offer helpful suggestions from the menu and made us feel like valued guests. Lucia's attention to detail was remarkable—she ensured every aspect of our meal was exactly as we wanted, checking in regularly but never being intrusive. Together, Cristina and Lucia created a seamless dining experience. Their professionalism, coupled with their friendly demeanor, made our visit truly special. I can't recommend this restaurant enough, thanks to their exceptional service!

Mei Whitnack

At the restaurant Capitan Morgan our server Franklin Canche was amazing! He was very attentive and brought us everything we needed. He also had a welcoming smile on his face. Will definitely hope to cross paths with him again :) Georgina at Buffet Caribe is literally the most amazing person ever!!!! We had her multiple times throughout the trip at the buffet and every time we saw her it made our day. She remembered us throughout the trip and made us feel very welcome every time. We always tried to sit in her section because of how fantastic she is as a person. Would definitely recommend trying to get her as your server !!!

Irina Generalova

We visited this resort back in August of 2024. The surroundings are more modern looking outside, it is NOT a romantic type of resort. + The sheets were nice, crispy, had no smell + Nice beach, no rocks and not much seaweed. The water was lukewarm even during rain - very pleasant. + Staff was nice and accommodating + Water bottles were constantly replaced inside the room + The rooms didn’t smell moldy or wet + Ivan was our frequent server at the buffet and did an amazing job! + The sunsets are the most beautiful, especially from the top of Barcelo Maya Palace! - The water slide at the kids area was nearly broken, but it wasn’t closed for repair - The water park and some other activities were not a part of the package, cost extra - All buffets had the same food, but we ate only in 1 particular (don’t remember the name). The cooks definitely were more experienced there - Some servers at the buffet were not very attentive, didn’t clear the dishes nor offered drinks. Not a big deal, but compared to, for example, Ivan, didn’t really want to do this job. Overall, I’d give this resort a 4.5 stars.

Rich Senger

We went to Tokyo restaurant to celebrate our wedding. It was the best experience I have ever had in my life. Carlos gave a spectacular show and the food was the best we have ever had. Our servers Jeromina & Noemi were amazing, and went above and beyond for our group. We now want to come everyday until we leave! If you are coming to Barcelona Maya resorts, the Tokyo restaurant is my recommendation for everyone visiting.

Priya Ramgoolam

We just got back from our tip at Maya beach (Nov 2-9) I found the hotel to be lovely and clean. The rooms were quite small for a family of 4 but that was our only issue while staying here. Selena and Faustina at the beach buffet were amazing and always took care of us during our meal times. The food selection was mediocre. It would have been nice to have more authentic Mexican cuisine. The beach was incredible, always clean and free of seaweed. We really enjoyed swimming with the dolphins in the dolphinarium! All the staff were very friendly and helpful and we will definitely be visiting again!

Carmen Blair

I would express how wonderful, friendly, professional the staff are. Specially at the buffet beach. Tomas, Guillermo, Selena and many more. All the way to maintain staff also the cleaning crew who are seldom mentioned. This experience has been wonderful because if these amazing individuals. Now, some of the rooms need some fixing and paid attention too. One of my family's room was very heavy smell and the ceiling had what it seemed to be mold. Also due to the rain...thought no one can control the weather. Two single mom's with children had to move rooms do to leaks in the late evening and not a gesture of a small compensation was given even when asked about it.

Q Photography

We have a group of 30 people staying at this resort for a friend’s wedding. During the wedding we talked about the rate we paid for the room. My friends all paid $200 to $250 per night while I paid $400 per night. We all booked the same room during the same period of time. They even stayed for the weekend but I only stayed during the week. I tried to ask the manager politely if he can offer a little discount because I don’t understand why I’m paying so much more than my friends. The manager was very very rude to me from the beginning. He didn’t bother to check my friend’s or mine reservation. He said it loudly “EVERYBODY HAS TO PAID FOR THEIR STAY”. I was like “WHAT?” I didn’t ask you to waive the fee completely. I only asked for a 5 % or 10% discount. I asked him why I’m paying $400 a night and my friend is paying $250 a night. He refused to answer. He keeps saying that it’s because some of my friends got a 10% discount code. I said, “10% will make a different of $20 per day but not $150 per day.” Then he said, “there is nothing I can do for you. How would you like to pay? Credit card or debit card?” I have never encounter such a rude staff in hotel industry. This “manager” didn’t even bother to listen and understand my questions and my needs. He had to act like I was asking not to pay a dime for my stay which was totally not true. Please take your hard earned money somewhere else. The attitude I got from this manager made me decided that I’m never coming back to this place.

Amanda Hogan

Beware, this property is not ocean front - the ocean is about 200 yards from any of the buildings and cannot be seen even from the second floor. The resort is very nice and has a lot of amenities, though. Other than a few issues checking in, and the fridge and phone needing to be replaced, everything went well. The servers and staff are excellent, very sweet and helpful people! Special shout out to Selene, José & Faustina for excellent service in the cafe!

John Krapohl

I’m writing to compliment your staff on their excellent customer service! Gustavo Orsino is an excellent waiter! He greeted us with a smile and a warm welcome at Mexico Lindo. He was friendly and very polite! He exceeded all of our expectations and we had a wonderful dinner experience. We would like to thank him for making Sam’s Birthday visit so special. We will definitely be back and hopefully will see Gustavo again!!

Fayçal Mounir Ouafi

Our November 2024 stay at The Fives Beach Hotel and Residences was simply unforgettable! Traveling as a family with a 4-year-old, a 2-year-old, and a 6-month-old baby, we experienced a level of care and hospitality that truly exceeded our expectations. The staff were warm, attentive, and always eager to ensure we had everything we needed for a comfortable stay. The food options were outstanding, with a variety of restaurants to suit every taste. We loved the beachfront choices, offering casual pizza, Mexican dishes, burgers, and fresh seafood, as well as more formal dining spots perfect for an evening out. Each meal was delicious, and we appreciated the range of choices that made dining a joy for the whole family. The pool areas were another highlight, with several pools to explore, including a stunning infinity pool with sea views and a dedicated kids’ pool that quickly became a favorite for our children. The hotel is wonderfully family-friendly, providing all the essentials for a young family right in the room. If anything was missing, the lobby staff were only a call away, ready to accommodate any need. We were also impressed by the kids’ club, which offers supervised activities where children over 4 can play on their own, while those under 4 are welcome with a parent. We did encounter a minor issue during our stay, but Miguel and Mercedes took care of it quickly and professionally. Their prompt attention turned a small inconvenience into a testament to the staff’s commitment to guest satisfaction. Overall, our experience was fantastic, and we highly recommend The Fives Beach Hotel for families with young children. From the beautiful facilities to the dedicated staff, it’s a perfect destination for a memorable family getaway!

jay.j. Madril

This resort is amazing! All the staff is polite, attentive, and very welcoming. We stayed at the Beach Front Residence which is a new addition to the resort. This part of the resort is an “adults only” section, and it was very peaceful and quiet. You also have full access to all the restaurants and activities going on at the main resort which is great! Hands down the Thai restaurant was our favorite out of all of them and our server Gregorio made it that much better! I highly recommend this resort if you’re traveling with family or trying to get away with your significant other!

Sarah Wasyluk

Just got back from a wonderful trip to The Fives in Mexico. The trip was for a friends wedding, but we had some extra days to enjoy the resort and relax and unwind. Everything was fantastic, the food and drinks, the weather, the pools, the service… all in all a great time. Our room was okay, comfortable and clean but nothing special and a little small with how the bathroom wasn’t really separate. However the main focus of this post is the food and service, specifically Gregorio who served us at Koh Thai. From the start he was personable and friendly, gave us suggestions on cocktails and menu items and even surprised us with a fancy dessert and fire show! All in all so good!

Ng

Great vacation, very enjoyed it. Our ambassador team Angel and Daniel were great! Excellent service every time, they were very present during the stay cover everything for us.The restaurant service was great, especially in the Arezzo it was just Delicious! The chef came out to introduce himself and the service and food was AMAZING! Also the shuttle service was fantastic, we were traveling with seniors and they were really helpful for us because they deliver us to any place we needed to be. We had a great experience and definitely will be back. Great place to stay and enjoy everything, definitely recommend!.

Jeff Finney

Almost everything about our stay was perfect. Captain Erik and his Bell boy Crew were awesome and extremely helpful and friendly. Everyone was very pleasant and always had a smile but there were 2 exceptional staff members that stood out to us: our server at Flavours, Bernardo and one of the shuttle drivers, Gaspar. All of the Shuttle drivers were great. The food was mostly great and the Margaritas were delicious. The spa services were very relaxing starting with the hydrotherapy sessions. Adriana and Angelica were very professional and the facial/massage were excellent. We will definitely be back.

George Ramsay

Since we last stayed here it has slipped. Not near as well managed and they appear to have caught on to charging high prices for everything not included in the all-inclusive envelope. One of the 2 main 10 storey elevators has been out of service the whole time, so elevator wait times are very long. No one seems to be able to answer why it is not being attended to. Location is great, food is good and service in the restaurants is good. The Spa is way overpriced and has some really petty rules, as well as trying to find extras to charge for every massage treatment.

Sarah Gee

We had a lovely time at Dreams Sands. We found the food to be quite good, the restaurants better than the buffet at least for dinner. Breakfast in the buffet was really good with made to order crepes, omelets, Mexican food. The beach is really nice, it has a large sandy area and lots of chairs. The property is constantly being swept, cleaned and the staff are working really hard. The daily activities were fun and the nightly shows were entertaining. The only drawbacks for us were, the hotel itself is dated, after it rained the ceiling was leaking in the buffet area which is not ideal. We really enjoyed playing beach volleyball one day and people played for hours. The next day they didn’t want to put the net up because of wind, then later when it was less windy they did not put it up because the chairs were in the way, we moved the chairs and then they said the ropes were not set up. Other resorts have a permanent volleyball net set up. Surely that would be a more sustainable solution. Overall, for the money it was a nice resort. If you want the newest resort out there, there are many more expensive options.

vikki robinson

I cannot say enough about this place! It’s an absolutely stunning resort all on its own, but the staff and people who work there make it magic They make sure that anything you need or want is taken care of and that you’re comfort is first and foremost. In fact, most went above and beyond. There were games daily on the beach and entertainment most of the nights first quest treatment for even the lowest paying guests and never a sour face. The beaches were kept clean. The room are spotless. I really have nothing bad to say whatsoever. There’s several places you can eat on the resort buffet because of variety and food was so fresh and so well-made I really didn’t have a desire to explore much else. I would say you’re going to Cancun to take a look in the booking this all inclusive resort. Klaudia was our VIP manager and she is absolutely amazing. She will do anything and everything she can to make sure that you have an amazing stay..

Erendira Mauricio

First and might be important. SUPER, EXTREMELY WATER DOWN ALL INCLUSIVE ALCOHOLIC drinks. Virgin and N/A, tasted like diet. I was part of a big group reservation and heard about upgrading room issues and number of beds availability. Not all rooms were well equipped, like missing towels, hairdryer, etc. The food was good, loved the breakfast buffet, but the red meat served in any of the restaurants needs much improvement.

Lynette G

Dream Sands? More Like Nightmare Sands! I recently had the misfortune of staying at Dream Sands Hotel in Cancun, and let me tell you, it was an experience I’d rather forget. If you're dreaming of a culinary delight or seamless group coordination, you might want to wake up and choose another hotel! Food: Horrible doesn't even begin to cover it. The food was bland, uninspired, and tasted like it was prepared by someone who’s never heard of seasoning. Group Coordination: Lorena Espinosa was supposedly in charge of our group, but you wouldn’t know it from the chaos that ensued. It felt like we were left to fend for ourselves. We wasted precious vacation time attempting to get things straightened out. She overcharged for a Deluxe mediocre room that wasn’t even ready for me until the next day. She overcharged me for a room she didn’t even have our rooms ready! I paid another $300 to get the room I had paid initially so I wouldn’t have to move the next day. Do not have your wedding or party here. Lorena is horrible. Location and Rooms: Sure, the beach is nice, but you can find beautiful beaches all over Cancun. The rooms were decent enough, but honestly, when you're dealing with everything else, a clean room is the least they could do. Service: The service was hit or miss—mostly miss. Some staff tried their best, but it seemed like the whole place was running on autopilot. There's a difference between being busy and being neglectful, and unfortunately, Dream Sands leans heavily towards the latter. Overall Experience: Dream Sands Hotel? More like a mirage of what a good hotel should be. With atrocious food and chaotic group management, this place left much to be desired. Save yourself the headache and book elsewhere. I wish I had.

Diannah Cardwell

I had the BEST time at temptation resort ! When I say we literally stayed in the pool and danced for hours each day!!! Free drinks, amazing service and the room service was pretty speedy. Everyone who worked here was so nice, all the guests were here to have a great time, and the bartenders make almost any type of drink ( I had many shots with coke and daiquiris). Our first shot was offered before we even checked in. I wish their DR location was still open I would’ve went for sure!

Sara Curtis

We travel to Temptations a few times a year. Spring break for adults! We have met some of the best people here from all over the world. Good food, great drinks and party atmosphere! Along with great service (Leo is the best butler! Diego at the sexy pool and Marco at Flame were beyond amazing this past birthday trip!) The service and friends we make keep us coming back!

Kareem Ahmed

Love this resort! Loved it so much I bought Premier membership. Our Butler Leo is the best! Attentive and will respond to any request no matter how big or small! Exceptionally good food, service, and amenities! Highly recommend this resort!

Rosie R.

Hi, regular couple here looking to party for fun and nothing else. You can party starting at 10am till 2am. The resort makes the best to accommodate everyone. Up to you what you want to do but we enjoyed everyone being free spirit or neutral. It’s like spring break 1990s. Food was good, breakfast and dinner. The restaurant She you have to reserve, it’s a co-Ed strip tease 45 minutes $300 for bottle service. We’ll worth it for couples or parties. The other restaurant was Habachi you also have to reserve between 11am and 12pm only day of. Don’t upgrade not worth it. It’s as good as Benihanas if you’re from the USA. Over all great. If you are not open minded this isn’t for you but if you’re looking for a resort with good food, service and party this is it. Also, the talk about selling timeshares, as soon as you check in, they will hand you to a next person who is a timeshare sales, say hey I’m not interest in and I’ve heard about you on reviews. They will stop and panic, and will review the map with you. Oh dress up everyday neon, gold and cowboy.

Edwin Toledo

This is the first time that we came to this resort and it’s not going to be the last. The place is amazing, the rooms, the service and the food I can’t say anything bad about them. Oscar did a fantastic job helping us in our stay at the hotel. The attention was really top and I don’t have any doubt that I’ll be back as soon as possible.

Victoria K

I want to give this a higher rating as the people and service was impeccable. Unfortunately the rooms and facilities are showing a great deal of wear and tear. You can see through the paint to darker colors, lots of patching that leaves pumps, the buildings that house the rooms need a good update. The grounds are beautiful. Worth the money but don’t expect a 5 star resort as far as facilities. The Mexican show on Saturday was fun but they don’t publicize it and hardly anyone knew about it. Could have been a lot fuller. The people are incredible from the front desk to room service, to concierge. They all seem happy to serve. Ricky was a friendly concierge. Reya’s Lopez was so sweet when she cleaned the room. She was diligent. Fernando at the front desk. David, another concierge. All great people!

Justine McNamara

Had a lovely time at this resort. I saw posts complaining about the lack of chairs at the beach and pool, but there were more than enough in both spots during our stay. It was not difficult to make reservations at the restaurants with our villa’s concierge, and all meals we had were great. The staff are very friendly and helpful. I will say the AC was a little weak in a couple of the bars and restaurants but we had no problem with it in our room. We enjoyed a tequila tasting, karaoke, salsa dancers and a jazz band as entertainment. The big advantage here is that it’s adults-only, so the property was clean and quiet. It was the perfect way to spend a relaxing vacation.

Aaron Quick

We just got back from a 7 day trip here. We didn’t do any excursions so all of our time was spent on the resort. Everything was well kept and overall the resort is older but amazing. The service at the bars were top notch. The activities during the day were good but honestly could’ve been more options. The night life was dead for an adults only location. The food was very good but the A/C was not the greatest, but also tolerable. Our concierge David was maybe the worst experience as he was never around and when he was he wasn’t very friendly. But I would definitely recommend this resort if you are looking for a relaxing vacation.

Rylee Boren

I personally have stayed at many All Inclusive resorts in Riviera Maya, but there is something so special about Royal Hideaway that keeps us coming back. This resort is very laid back, which is what we prefer personally. The service and people there are absolutely wonderful and make you feel so welcomed. The food is very good, rooms are clean, and they do a fantastic job keeping the beach clean. We have been repeat customers and will stay repeat customers.

Andrew Jang

Loved the stay. We did have one problem which the water pipe above the shower bursted at night but was fixed first thing in the morning. Hotel staff knows you by name as it is not crowded. Recommend for the people who just wants to relax quietly.

David Parkin

First time staying at this resort and I really enjoyed it. Upon checking in, I was asked if I wanted to upgrade for a reasonable rate; my new room was ocean front with a spectacular view. Plenty of chairs at the pool and beach to chose from. Food and drinks were good. The staff was absolutely fantastic; always asking if I needed anything, including shuttling between lobbies. I highly recommend.

Justin Gutierrez

There is no way to describe this experience other than amazing. The food was amazing, hotel was insane, the all you can eat buffets were delicious and convenient, and the restaurants had individual experiences. Especially the circus one, that may have been the best I’ve ever seen in my entire life. I would 900% recommend this trip for families and alone. Definitely get the membership, it will be worth it in the long run. Their accommodation is great. Check in was awesome, the gave little moist towels and free cucumber honey water which tastes delicious. The whole hotel looks elegant, and they have a gaming area for teens and a kid area to check your kid into the place to let them play games, bumper cars, movies, and more! Water park was also very fun! I think the best part was the food experience since they all have a unique setting and gimmick! The travel was easy with shuttles around the resort and the other 2 resorts. I personally think it’s the best place for a vacation, no doubt about it! They have a photography service where they take photos for an amazing vacation photo! The room keys are very convenient as it’s a wristband you wear. The views are amazing and just breathtaking from some of these hotel rooms, and they have ice dispensers and a mini bar to your convenience! Overall, one of the best trips I have EVER been on

Fadi Shabilla

This place is greatest vocation spot I ever been to. The service was absolutely fantastic starting from the security team at the gate to the front desk to the bill man that took us to our amazing room with the hot tub and the mini bar, the restaurant team were great they give us an amazing service . The next morning in the pool all team’s members were helpful, super friendly and professional. The food was great we tried the Mexican restaurant and the gondola in sun rise , the Brazilian stake house and international buffet in nizuc. There are so many restaurants and food styles that we didn’t have the time to try but I’m sure they all have the same standards. Shout out to the management team for organizing such a great roles and system! My family and I stayed for three nights only and had the best time ever we will return to this place every time we are in Cancun for sure. I can say with confidence that this place will give you 100% satisfaction Absolutely recommend it!!

Jeremiah Kinney

I’d honestly look at different places. Checked in today for an 8 day stay and what a mess. Elevators don’t work, service has been terrible. Management knows they have issues just said sorry. Sunrise is where we are staying and it isn’t much of a resort it’s ran down, it’s like staying at a larger holiday inn vs a Hilton. I would look other places terrible value for the money. We’ve been two places to eat and food wasn’t very good. 11/16/24. Went to MOMO. They served my 9 year old son a Jack and Coke and laughed about it. Management didn’t really care just said would u like medical to look at him. This place is terrible 🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️ literally it can’t be just my bad luck here.

Michael Merrifield

Place is an absolute joke. Went to Jamaica which was average at best and when we were leaving got conned into going to Cancun because that was their flagship resort and it will be so much better. Guess what? Wrong! Show up at the airport with complementary shuttle, don’t know who I am even though they sent me a email confirming. Get to room, dirty with empty water bottles and fridge snacks not stocked. Ok, it will get better. Restaurants, average quality food with crazy wait times. Bar, made a dirty martini with a shot and a half of Vermouth. Get back to my room and deal with a sewer smell. I feel sorry for the poor people that get conned into these timeshares. Finally, last night. Get back to room after 11 and door won’t open. Spend the next 1/2 hour trying to get someone to respond. Nothing. Then walk another 1/2 hour to front lobby where no one is there to help me and a manger is not available due to another situation. Finally someone who speaks no English shows up to room where my wife and daughter are and they have google translate to explain situation. He plugged a thing into door to open. Get a call finally from manager at almost midnight. Most of the situation is my fault because I didn’t report it correctly. The 750 dollars of resort credits mean nothing. Offered a trip back to airport and late check out. I guess we’ll see. Also, this was my daughter’s graduation present. So sorry she had to experience this.

Pete Cooke

The staff and service are a real highlight of our experience and the beach and pools were a lovey vantage point to enjoy very relaxing days. We spent a few days doing excursions to Mayan ruins which was a great way to break up our 10 days. Special shout out to waiter Antonio, who on our last day, kept us well stocked up on spicy Margaritas in the hours before we left. Our feedback: Booking activities or spa treatments all required physically speaking to someone as emails for booking were rarely prompt in response. The resort app is great for information but a bit more booking interaction here would be ideal, especially as younger generations start to travel here in a few more years and self-serve has become the norm. The resort is clean and well maintained but the bedrooms, although huge, could probably do with a bit of an style upgrade. Not a big deal for us as the service and pools were great but it will only become more dated with time.

Karen Hardin

Daniel with cabana services was awesome! He was attentive, service oriented and helpful in every way!! In fact all of the beach cabana services in the Excellence Club were amazing…drinks, food, the reflexology massage - truly a wonderful experience!! We ate at the Lobster House where Geronimo did an excellent job serving us a great meal for dinner. The outdoor dining was amazing!! Elizabeth became a treasured friend as she came tirelessly throughout the days to our beach side cabana bringing us food and drinks (many drinks) to ensure our vacation was the best it could be! Her smile, warmth, and genuine interest in making our time special is so appreciated!! I not only wish her the best, but tell you if you have the opportunity to meet her, you are in for amazing service!! Thank you, Elizabeth!!

Alix Pedraza

This is our second time with Excellence and our first time in Cancun. We came back for our anniversary and have enjoyed all the amenities. Our housekeepers are great and also leave cute “towel designs” in our room 😊. The restaurants are really good, all of our dinner experiences had been great. Tonight we went to the Grill and it was outstanding! Our server Enrique and Carolina were an excellent team, they were very attentive and recommended really good choices. The manager stopped by and introduced himself to make sure everything was good - it was a very enjoyable experience! I am adding to my review - we went to the Market tonight and the service was great, Jennifer the manager was very nice and attentive. Also big thanks to Mr. Jesus Rangel, he has checked on us multiple times. What a great team!

Brian Redmond

I had an exceptional experience at this place! The staff and service were top-notch, making me feel welcome and well taken care of throughout my visit. The food was absolutely amazing – each dish was delicious and beautifully prepared. Emanuel and Fernando went above and beyond with their attention to detail and friendly service. I highly recommend this spot and will definitely be coming back. 5 stars! Ches Isabelle Restaurant

kimberly bradigan

Fernanda is a very friendly and helpful pool server. She was AWESOME & ATTENTIVE. She has made our family's vacation a true pleasure. The hotel itself is a 10 out of 10. I'm only on day 2 and already know I'll be returning for another visit. Thank you to ALL all of the wonderful staff members we have been blessed and fortunate to meet. Keep up the good work. 🙌🍹🥰

Max Mahlke

We recently stayed at Secrets Riviera Cancun, and we couldn't have had a better experience. The resort itself was wonderful, and the staff went above and beyond to take care of us, even when the weather threw some challenges their way. A special shoutout to Luis, our bartender at the Preferred Bar, who really elevated our stay. He was always attentive, answered all our questions with a smile, and made sure we enjoyed our time. The Preferred Bar was a highlight for us, as some of the other bars were a bit overcrowded, but Luis managed to create a relaxed, enjoyable atmosphere that made us feel special. The entertainment team also deserves recognition. We had an absolute blast with the nightclub activities—karaoke, the silent disco, and a fantastic cabaret show. They brought so much fun to our evenings! And finally, the food! Every restaurant we tried was elegant and served absolutely delicious dishes. We couldn't pick a favorite—they were all fantastic. Thank you, Secrets Riviera Cancun, for a memorable trip. We'll definitely be back!

Kai

We recently had the pleasure of staying at Secrets Riviera Cancun Resort & Spa, and it was an unforgettable experience from start to finish! This adults-only paradise is truly a gem on the beautiful Riviera Maya. Accommodations: Our room was stunning and spacious, featuring a luxurious king-sized bed, a private balcony with breathtaking ocean views, and a well-appointed bathroom with a deep soaking tub. The daily housekeeping was impeccable, and we appreciated the thoughtful touches like complimentary mini-bar refills and the room service menu available 24/7. Dining: The dining options at Secrets Riviera Cancun were fantastic! We indulged in a variety of cuisines, from gourmet Mexican to fresh seafood. Our romantic dinner was particularly special thanks to Alejandro, the manager, who went above and beyond to create an unforgettable experience for us. He ensured that our table was perfectly set by the sea, took the time to recommend dishes, and made us feel truly pampered throughout the evening. The lively atmosphere at the international buffet was also enjoyable, and the staff consistently provided attentive service. Activities and Amenities: There was never a dull moment during our stay. We took advantage of the various activities offered, including yoga classes by the beach and snorkeling excursions. The pools were lovely, and the swim-up bar was a great spot to relax with a cocktail. The poolside entertainment, led by the energetic and engaging employee Steven, was a highlight of our trip. His enthusiasm and charisma made every activity fun, whether it was water aerobics or games. We had a blast joining in and getting to know him and the other guests. Negative Experience: However, we did have one disappointing experience during our stay. We were approached about a visit to Secrets’ other resort, Maroma . We were told it would be a casual visit showcasing the resort’s special features to entice us to book there for our next trip. Unfortunately, upon arrival at Maloma, we discovered it was actually a membership sales presentation, and we were required to stay for the entire pitch. Despite expressing that we were not in a financial position to invest in a membership we wouldn’t use, the salesperson continued to push hard. This experience felt quite misleading and detracted from our overall enjoyment. Service: What truly made our visit special was the outstanding service. Every staff member we encountered was friendly, accommodating, and genuinely seemed to care about our experience. From the front desk to the restaurants and poolside, everyone went above and beyond to ensure our stay was memorable. Overall Experience: Secrets Riviera Cancun Resort & Spa exceeded our expectations in many ways. Despite the negative experience with the sales presentation, the resort offered a fantastic escape. Whether you’re looking for a romantic getaway or a peaceful retreat, this resort has it all. We left feeling relaxed, rejuvenated, and already planning our next visit. Highly recommended!

L Rowe

I was there on on September 29/24 for a week. I enjoyed my stay however I would not go back to this resort. Most of the staffs are very nice but I would like to point out that Adrian from concierge went above and beyond and Luis the bartender was awesome. I got sick from the construction noise happening on the resort. The hotel offer to move me after I got really sick from the construction noise. They did not even follow up to see if I was doing better. After I moved I called front desk/preferred desk and ask why I was moved to Breathless. Originally, Oscar did not explain where I was moving to but when I called about it, Lucia must have been having a bad day or something because she was nice before but this particular evening she was so rude. I eventually moved back to my original room. The main reason I would not go back is because I was not able to go into the ocean. You are either stepping on sharp rocks or sinking in mud. I was also very surprise that the road into the resort was so bad. the main road is fine. The resorts can and should do better.

Wamp wamp

My experience here started off well, but quickly took a turn for the worst. Please STAY AWAY from the loyalty program offer in which they con you into sitting through their 90 minute presentation, which turned into a long 4.5 hours. Our electricity went out all night last night. I could understand a few hours, but an all-nighter without AC is not acceptable from such an expensive property. I ended up having to mess with the breaker box myself to get things going this morning. Food and service were excellent, but I can't find myself coming back to this property after the interruptions I've encountered. The activities at breathless could definitely be better, in my opinion. We stayed in their master suite with ocean view, which is pretty nice, but a few things in the room need to be fixed. Outlets, lights, and a small water leak.

James Aglio

We enjoyed our stay. Service is hit or miss. Hostesses could be more friendly. Floors are very slippery when wet. Entertainment is very minimal. The Secrets side is Very Quiet. View is nice beach is ok. There is a lot of seaweed. Coffee shop (Nook) was great.