Diksha mahey

I stayed here for a week, booked through Sunwing. Upon arrival, I was offered a poolside room for an additional $500 USD. While the location itself was good, the experience was very disappointing and did not feel like a 4-star resort at all. There were no water bottles in our room when we arrived at 9:30 PM, and since the restaurants were already closed, we had nothing to drink. Despite calling several times, water wasn’t delivered until the following afternoon. Our room also had a roof leakage, which I reported three times—yet no maintenance ever came, and we were never offered a room change. The room stayed damp and moist the entire time, and I woke up every day with bug bites (though I didn’t see the bugs, they were clearly present in the bedding). The washroom was in terrible condition: broken showers, unclean surfaces, and black mold throughout. The overall cleanliness and upkeep were far below expectations, with no sense of quality or comfort in the rooms. Food was just average, nowhere near what I expected, and the drinks tasted cheap. Entertainment and activities were also lacking—there were no fun pool parties or much to do overall. I believe this resort might be more suited for older guests, but it’s definitely not the place for younger people looking for energy, fun, and a lively atmosphere. Also, if you are not comfortable with animals, this resort may not be for you—there are raccoons and cats roaming around, often jumping onto tables. Overall, this was not worth the money, and I would not recommend it if you are expecting even a proper 4 or 5 star experience.

Warda

The resort is huge and beautiful. But not a 4 star Rooms: The rooms are also well kept. They had wifi, tv channels in spanish but good, Shampoo, body wash , fridge was stocked everyday , iron and basic hair dryer. but there is water damage in the hallways and beding though fresh but much older. Balcony locks , make sure you check as cuati are everywhere and smart. We had higher expectations and mainly cuati everywhere were not on our list. I think our room was better than Most people but it was more 3 star. Service: people are friendly , keep kids engaged , lots of activities to do. You will need transportation to go from one place to another. So be prepared for sun and mosquito while you wait for transportation. But the pathway is scenic and neat and clean. So service and peopke overall are very good staff as well. Food: I would stick to restaurant for food there is AC and Cuati do not come inside. The bar has lots of cuati running and touching guest food , so we didn't eat there. We did expect fresh juice, but I dont think it was. overall lots of varieties. Service was nice. Beach: Beach was very neat , nothing poked your feet but they didnt have any sea shells there too but the sand was beautiful. But we didnt! like the water it would leave a smell for days on your feet or wherever it touched you. They also had some pipes running in middle of the ocean so the view was not scenic. We didnt spent more than 1 hour at the beach during the entire stay. Pool: pool was clean , many activities , well kept. We spent our whole day there. Other: they had activities for kids too but it was around 8:30 to 9 so kids were too tired by that time. Also make sure to bring Mosquito spray, it is a must ! Do not encourage cuati or else you will have them in your room and following around you. I would give it a 3 to 3.5 star 🌟

Jessica & Michael Sousa

This resort was nice, could use some upgrades and not the best resort I’ve stayed at. But it made for a lovely vacation. Everyone was kind and helpful. It was small (which we like), quiet and had everything we needed. The main seller was our AMAZING server Alberto Cetzal and chef Rey. You can find them at the French restaurant. Alberto was our favourite part of the trip. Not only was he an amazing server, but was so kind, attentive and his recommendations were perfect! Can’t say enough kind things about him. Overall we enjoyed our stay at bluebay. Thanks for having us!

Fady Basta

I recently stayed at the Blue Bay Grand Esmeralda resort, and I have to say that the highlight of my experience was the outstanding service provided by Andres Eduardo, the VIP Supervisor. From the moment we arrived, Andres went above and beyond to make sure every detail of our stay was perfect. He was always attentive, approachable, and genuinely dedicated to ensuring we felt welcome and cared for. Whether it was arranging special requests, answering our questions with patience, or checking in to make sure everything was going smoothly, his professionalism and warm hospitality truly stood out. Thanks to Andres, our stay felt personalized and stress-free. It’s rare to meet someone who combines efficiency with such kindness, and he truly embodies what excellent customer service should be. Blue Bay Grand Esmeralda is lucky to have him, and I highly recommend anyone visiting to connect with Andres for an exceptional VIP experience.

Kourtlan Freeman

Blue Bay Hotel – 5 Stars I recently stayed at Blue Bay Hotel, and I couldn’t be more impressed. From the moment I arrived, the staff made me feel welcome with their warm hospitality and attention to detail. The room was spotless, spacious, and offered a stunning view of the bay. The bed was incredibly comfortable, and the modern amenities made my stay even more enjoyable. Housekeeping was consistent and thorough throughout my stay. The on-site restaurant served delicious meals with fresh ingredients, and the breakfast buffet had a great variety of options. I also loved spending time by the pool and appreciated how clean and well-maintained the entire property was. Blue Bay is perfectly located—close to the beach and within easy reach of local attractions, yet still peaceful enough to relax and unwind. I highly recommend Blue Bay Hotel to anyone looking for a relaxing and high-quality stay. I’ll definitely be coming back!

Shea Larson

We had such a great stay at The Fives Oceanfront! The hotel itself was lovely — clean, calm, and full of good vibes — but what truly made the experience unforgettable was the staff. From the moment we arrived, Eli at reception made us feel welcome and taken care of. At the bar, Fidel, Victor, Karen, Yair, and Haber went above and beyond every single day — friendly, fun, and always ready with a smile (and the best drinks!). And in the dining room, Elvis and Yoe were amazing — kind, attentive, and made every meal feel special. They all made us feel more like friends than guests. My only small wish would be for more seafood options on the off-season dinner menu — but otherwise, everything was wonderful. We left feeling relaxed, happy, and already wanting to come back.

Anthia Omari-Amoako

Best hotel I have ever stayed at. From the moment I checked in, Eli the guy at the check in was super friendly, informative and helpful. The staff in the restaurants like Yoe, Fernando, Hair, Abraham, Gabriel, Joseph delivered nothing but perfect service everyday, every meal. Don't get me started on the food, it was equally as good as the service if not better. To the chefs who are unseen, this review is to recognise your contributions to my pleasant stay. Thank you. First time in Mexico and definitely not the last because of your entire staff. Puerto Morelos great and a beautiful contrast to the manicness of Cancun, if you fancy a truly relaxing vacation. This hotel is a beautiful oasis of tranquility and beauty. I will definitely come back and stay here. To the staff, keep doing great work and making your guests feel treasured. You are the best. One tiny critique, the TVs were not smart so if you want to watch some netflix, you need to bring a tablet/device to watch it on.

Sandra Humphreys

The staff at this resort is amazing. We paid for bed and breakfast only so we could enjoy local restaurants. So the 'mini-bar' which is stuff in the fridge is only for all inclusive including dinner. There is a kitchen but no dishes or cups, these are extra. Our bed was pretty firm. Our room on the 4th floor had daily noise above that sounded like furniture dragging across the floor. We were there 5 nights, no enjoying the room in the heat of the day. We called twice about it and were told no remodeling going on. If you get a courtyard room, it is noisy from the pool. It opens at 7am but kids were in the pool at 6:30am. The location is good if you plan staying at the resort. It's quite a walk to The Square, but we did it several times. We only had the breakfast which was ok...it's breakfast.

Lisa H

Abraham at the Al Mare restaurant was the best!!! He provided excellent service every visit! Even when he wasn't or server💗 the resort itself is nice, I wish there was more shade at the adults pool as I am very very pale 🤣 also wish there was some type of entertainment but we did go during the off season so no big shock there. One other note (that is not the hotels fault at all) it is quite smelly all around the hotel due to the seaweed!!! So be prepared. Our ambassador Valeria was very helpful I really appreciate all she did!

Bill Lindbloom

We so enjoyed our stay! The staff are outstanding! Abraham, Hair and Antonio were so amazing at dinner! So attentive, and professional ; yet so much fun! Victor was excellent at making wonderful drinks! Yoe has a lovely personality and a smile to match! Nymsy is a doll; so caring and helpful! We are overwhelmed at the quality and care of your staff and are blessed to have shared our vacation here with all of them!! William and Dee Lindbloom

C Z

My dining experience at RESTAURANTE Mexico Lindo was absolutely fantastic. The menu offered excellent choices, featuring a variety of authentic Mexican dishes, each cooked to perfection. The quality of the food was outstanding—rich flavors, fresh ingredients, and beautifully presented plates that made every bite a delight. The esthetics of the restaurant created a warm and inviting atmosphere, blending traditional Mexican decor with a comfortable and clean setting, perfect for a casual or special meal. Special thanks to two exceptional servers, Alberto Pech and Clemente. Their pleasant personalities, attentiveness, and genuine friendliness truly enhanced our visit. They were knowledgeable about the dishes, offered helpful recommendations, and ensured we had everything we needed without ever being intrusive. Their service added a personal touch that made our meal memorable. I highly recommend RESTAURANTE Mexico Lindo for anyone seeking delicious food, welcoming ambiance, and top-notch service.

Marc-Antoine Roy

We received absolutely exceptional service from Ivàn Uh and Carmén Ramiréz, our two morning servers! Always smiling, attentive, and above all, very friendly. They really took the time to chat with us, which made each lunch even more enjoyable. They also helped us better explore the resort by giving us lots of great advice and helpful directions to find everything we needed (water bottles, ...). Warm, friendly, and professional service. Well done and thank you to them!

Helga2015 Helga

We were very pleased with the service at Lindo Restaurant at the Barcelo beach. Francisco Munoz greeted us with his wonderful smile, showed us to our table, and wished us a good evening. The presentation and service of the food were top-notch. They know how to cook meat—it was incredible. The ice cream for dessert was the most delicious! Thank you for your service.🫶

Carrie Bell

We have enjoyed staying at the Barcelo with our family multiple times. The service is incredible and the diners are always very good. On our first evening at the resort we enjoyed the Mexico Lindo. After a long travel day it hit the spot and we were all very pleased. Salvador y Marcos were so helpful with recommendations and they took excellent care of our crew!

Des Frederickson

Anahi Xool and Jorge Gutierrez were very friendly at the morning buffet. There are many options to choose from. Our room is close to the pool and close to the beach. The Beach is very nice and there's a lot of free equipment to try. Basically everything is free if it doesn't have a motor. The hotels are all linked together and you can play at all. Worth having a look online to see which of the 4 Barcelos suites you best. The service overall has been very quick and I would say my only complaint would be the sound transfer from room to room. There's baby next door and we hear the parents and the baby talk at all hours (consider the adults only resort). We called front desk in regard to the noise however nothing came of it. We wear earplugs which is no bueno.

Cayla

I had an amazing time as this resort, the staff were outstanding and polite, giving us amazing service. The rooms were amazing as well. If you’re looking for a good server, definitely ask for Manuel Jarquin. We had him through this weeks visit and he was absolutely amazing. Very respectful, good server, waved whenever we walked by, and overall a fun person. Made the experience much more enjoyable and I would definitely recommend! Bien bien bien

Teah Ryerse

Manuel Jarquin was our server for the daily buffet, incredible service, he had a table ready for our family every day! Regardless of the time we showed up! We enjoyed the food and the drinks! Manuel created a fantastic atmosphere and experience that no other server could match! Bien Bien Bien! The resort was also very pretty and nice, there are many many restaurants and shops in the resort and everyone is kind! It seems like they all love their jobs! I was quite surprised by how much had to be paid for as an “all inclusive”. Many extra activities were expensive but the tours that we did pay for, were very good! Overall, wonderful experience. Would recommend and come again! Family and couple friendly!

John Best

Andrea was a great server. We had all of our drinks filled and food brought out in a timely manner. Food was OK but still tasty. Kids loved the pizza!

Dimen Gonzalez

We absolutely loved our experience at the bar. The bartender was incredibly kind and attentive. Yahir truly went above and beyond to ensure our vacation was unforgettable. Many thanks to Yahir Chan for making our time so wonderful.

Willliam Jones

I recently stayed at Barcelo Maya Caribe for 5 days. Overall, it was an average experience—not terrible, but not amazing either. The biggest issue was the air conditioning in my room, which never fully worked. I had to call maintenance three separate times during my stay, which was frustrating. The buffets were also underwhelming in terms of variety and quality. On the positive side, check-in was quick and smooth, and most of the staff were friendly and helpful. The room itself was more worn down than I expected, but it wasn’t dirty or uncomfortable. If you're looking for a budget-friendly option and don't mind a few inconveniences, it might still be worth considering. Just don’t expect luxury.

Chef Menajem Peretz

It’s my first time outside of Playa del Carmen, and although I’m not really crazy about big hotels, the experience here was great. The pool and the beach are top-notch, and the grounds are truly beautiful overall. The rooms could use a little update — just small details, but the space itself is huge inside. I really missed having good coffee in the morning, something many other resorts offer. The food was okay, though a bit too creamy and with almost no red meat options. Good, but it could definitely be better. Would I come back? Maybe — it’s a great place for groups, and again, the beach is a huge plus.

Simone Maduro

Title: Deeply Disappointed – Unsafe Food and No Accountability My fiancé and I stayed at this resort from April 23 to May 6 while attending the Dr. Joe Dispenza seminar. We looked forward to relaxing for a few days afterward, but unfortunately, our experience was ruined by how the hotel handled a serious situation. On our second day, my fiancé bit into a rock hidden in his salad, breaking his tooth in half. We immediately went to the front desk to report it. The staff member called the manager, who seemed nervous and dismissive. She implied that my fiancé was lying and refused to take responsibility. I speak Spanish, so there was no misunderstanding about what had happened. After almost an hour of back-and-forth, the only help she offered was a couple of Advil pills and a form to sign. The next day, when the pain worsened, we insisted on seeing a doctor at the resort. The doctor was professional and confirmed that his tooth was severely damaged, prescribing medication for the remainder of our stay. Before we left, the general manager met with us, apologized, and promised to file a report with their insurance. He said we’d receive follow-up information. It’s now been over five months, and despite multiple emails and WhatsApp messages, we’ve heard nothing back. My fiancé had to pay $1,000 out of pocket to repair his tooth—even with insurance. This resort showed no accountability, no empathy, and no sense of responsibility for what happened on their property. What started as a dream vacation turned into an extremely disappointing experience filled with disrespect, delays, and broken promises.

Saul Osorio

Barcelo Buffet tropical -Citlaly Arriaga The service was excellent. Very well attended. The staff’s customer service was through the roof. Very intuitive with our needs especially for the family as well as the food has been spectacular.

David Ebert

Our waiter Jorge Morales was absolutely fantastic!!! Tended to our every need. Explained the menu with precision. Was extremely attentive and made my family and I feel more than welcome! 10/10 would recommend. Promote him to manager por favor!!!

Gaetz Barrie

We had the absolute pleasure of being served by Jorge at Santa Fe Steakhouse during our stay at the Barcelo Maya Resort, and he truly made our dining experience unforgettable. From the moment we were seated, Jorge greeted us with a warm, genuine smile and immediately made us feel welcomed and taken care of. His attentiveness, professionalism, and friendly demeanor stood out right away. He anticipated our needs before we even had to ask and provided thoughtful recommendations that perfectly matched our tastes. The food was fantastic, but Jorge’s exceptional service elevated the entire evening to a whole new level. It’s rare to find someone who brings so much passion and care to their work, and Jorge did just that. He was not only an incredible server but also a genuinely kind and engaging person. If you’re dining at Santa Fe, we highly recommend asking for Jorge — he’ll make your night one to remember. Thank you, Jorge, for going above and beyond!

Wendy Lara Pino

We stayed at Dreams Sands oct 3 to oct 10. We were soo in love with the beach, just perfect. Calm and super clear water. 20/10. Now our room and hotel areas were very clean 10/10. We were at the preferred beach area and the staff there were just amazing. We got Magaly,Alexander and Ricardo as our servers and they were super friendly and helpful at all times(excellent customer service skills) 11/10. Every one at the hotel waa super friendly and helpful, Laura at the lobby bar was great too and the other lady there as well 10/10. Food was good too, I just wish they had more natural juices and waters available. 8/10. We also had a couples massage, hydrotherapy and facial. We were helped by Sandra, Clarisa and Nicole 10/10. We really enjoyed our stay at this hotel and will definitely be coming back and recommending it to friends and family. :D

Jason Shelton

I should have done a little More research on this property before staying. Resort is out dated and old. The pools need revamped. The 1 adult swim up bar had kids in it the whole time sitting at the bar ordering kid drinks. Which I've never seen at any other resorts I've stayed at. Service was pretty good. Food is not great. Italian and hibachi were good. We actually ate off resort 3 times because of it. Gustavo and the beach staff were amazing. Eugolio in the preferred club was awesome. We did have a 2 hr spa day which was totally worth it. The beach was great. Water was blue and clear.

Jhonny Alberto Carmona Rosado

We had a really wonderful time at this beautiful and comfortable resort. The service staff was very kind and professional. The beach was absolutely amazing with white sands and shallow beach at least 70 feet out. We loved every second in those clear blue and warm waters. We had very good experiences in the restaurants and especially appreciated the efforts of Enrique and Noa at the buffet restaurant. They really went out of their way to make our experience exceptional. They are both great at their work and very good people. We feel like we made new friends. Also, the staff at the coffee shop were talented, kind and funny. I’ve never seen such beautiful art in latte foam! Our experience at this resort was very happy and relaxing!

Shanice Peters

Just disappointed! The options for food are so limited for dietary restrictions! The best protein options at the buffet were predominantly PORK! Staff are friendly! Rooms small! Pools are nice! The hotel is in the heart of the town was the only plus, so I could walk to get food although I’m staying at an all inclusive but the Hot grills are the worst in inclusivity that I’ve seen in all the Dreams in Mexico thus far! Not coming back to this one !

John Berrigan

Dreams Sands has one of the best beaches on the hotel strip. The resort feels intimate but with all the amenities of the larger resorts. The travelers seemed more laid back and well behaved than at other resorts I've been at in the area. I ate at the lobby bar and the Italian restaurant. The bartender knew his mixology and kept the patrons' glasses full and entertained. The Italian restaurant had a good balance of locally sourced ingredients and standard favorites. The seafood dishes were plentiful and well prepared and the service was great. It was a pleasure to visit from another Hyatt property under their Sip, Savor and See program.

Etienne Roets

Our stay at Royal Hideaway Playacar was absolutely wonderful! The resort itself is stunning – beautifully maintained grounds, lush greenery, and a peaceful atmosphere that makes it easy to relax the moment you arrive. The location couldn’t be better, with a gorgeous beach and easy access to Playa del Carmen’s shops and attractions. Our room was spacious, clean, and very comfortable – perfect for unwinding after a day in the sun. The staff truly made our stay exceptional; everyone we encountered was warm, attentive, and eager to help with anything we needed. The food was fantastic with plenty of variety, though a few dishes could use a bit more flavor at times. Still, the overall dining experience was excellent, and we appreciated the high quality and presentation of every meal. Only downside was the limited nightly entertainment. Overall, Royal Hideaway Playacar is a beautiful, relaxing resort with top-notch service and a fantastic location. We left feeling refreshed and would definitely come back again!

Oscar

Ok let’s make a simple review because everything was above perfect. Staff, always with a smile making you comfortable super professional to name a few thank you Roberto (animator) Alexa, Alexi, Carlos, Victor, Ulises, Julian, and the great host Yuliana and Kathya and so on. Thank you for everything you are the best. Our concierge Cipriano was super patience and very professional. Food, perfect as much as you want with nice finest restaurants. If you expect lobster very single day just remember how much you paid for the entire package and you will definitely see that you cannot ask for more. Drinks as many you want, all brands all day. It was amazing. Please don’t forget to leave tips they deserved. Hotel, excellent is not a brand new hotel,but is vey well care. Surroundings are amazing it looks like you are in the middle of the paradise too much green and an artificial river with two main pools in front of the beach and a few private small pools with jacuzzi yo spend time with your love. Like I said we travel a lot and this place is in our list to come back. Thank you to all of you from your friends Oscar and Maria.

Rob

The resort is beautiful, on the beach, with nice and clean rooms. The staff is very helpful and friendly. The only reason for four instead of five stars are the included dinners and shows are all by reservation through the concierge, and everything was fully booked until 2130. The stay was incredible and worth coming again

Brandon Fransky

Great place, spent 7 nights here for our honeymoon, food is amazing drinks were good. The semi private pools are a bonus as well. The only negative things I have is that the room always had a musty smell to it until we covered the drains with towels, also for a couples resort we only kept getting one coffee mug put in our room, and we also after the 3rd day not as much refreshments were being put in pur room even when we would leave extra things for the cleaners, also we really notice that if you speak Spanish you get a little more attention from the servers and the resort staff, at times we felt really our of place when in a restaurant those how could speak Spanish would get extra time at their tables. Overall I would love to come back and tell friends to come as well. I've always gone to Dominican Republic, this was my first time in Mexico and will never go anywhere else.

Jason Demers

We spent 10 days at Royal Hideaway Playacar and had a truly wonderful experience. The resort is peaceful and beautifully maintained, with a fantastic beachfront and a relaxed, adults-only vibe. The beds were super comfortable, making it easy to unwind after fun-filled days. The food was great overall, though a bit inconsistent at times. That said, there were some real highlights: the grilled octopus available at several restaurants was excellent, the mole sauce at Spices was rich and flavorful, and the beersicle dessert at Spices was a fun surprise! The real stars of our stay were the staff. Huge shoutout to Gabriela, the best concierge we’ve ever had—attentive, kind, and incredibly helpful. And we can’t thank the activities team enough: Roberto, Carlos, Raul, and Anna brought amazing energy and made every day fun with games, activities, and smiles. We left with great memories and would definitely recommend Royal Hideaway Playacar to anyone looking for a relaxing and enjoyable vacation in Playa del Carmen.

Sheila Minsky

Casa de Rosa Dinner Experience From start to finish, everything about our visit was amazing. Fatima and Lea were the most wonderful hosts. They were warm, knowledgeable, and so much fun to be around. The liquor tasting was such a unique touch, and learning about the local flavors made the experience even richer. Cooking dinner together was a highlight as the ingredients were fresh, the atmosphere was relaxed and joyful, and the food turned out absolutely delicious. Sitting down afterward to enjoy the meal we had just prepared felt so special. If you’re looking for an authentic, hands-on experience with incredible food and even better company, Casa de Rose is a must. Highly recommend!

Shikeya McDonald

I had a wonderful stay at The Fives Hotel and Residences! The property is absolutely beautiful — lush greenery, plenty of wildlife, and a relaxing atmosphere that makes it easy to unwind. We were there celebrating my cousin’s 50th birthday, and the staff made it truly special. We had a private dinner on the beach with David, and it was absolutely exquisite — the setting, food, and service were all perfect. The food was delicious throughout the resort, and the service was outstanding. Special shoutout to Francisco on the beach, who was amazing and so attentive, as well as Miguel and Hermenegildo, who were excellent servers. Antonio in hospitality went above and beyond to make sure everything was smooth and that we had everything we needed — incredibly helpful and accommodating! We stayed in a penthouse suite, which was incredible — a full kitchen, a jacuzzi, and plenty of space. The entertainment and activities were fun and kept things lively throughout our stay. The only downsides were the long wait times at restaurants (it’s first come, first serve, so get there early) and the limited smoking areas, which were too few and too small. Overall, this is a beautiful resort with great food, fantastic service, and unforgettable experiences. We had an amazing time celebrating, and I’d definitely stay here again!

Christine Creel

Casa de Rosa is an wonderful experience I'd highly recommend. We had a group of 16 and everyone shared how much they enjoyed the evening. A night filled with education and tastings of tequilas and mezcals, fun games to get everyone laughing and interacting, and the cooking lessons for authentic Mexican dishes. The abundance of food was unbelievable! And absolutely delicious! And Rosa was a delight! She was humorous, thoughtful, kept everyone engaged, making sure we were having fun, laughing and bellies full.

Angelica Buckley

This rating is solely for Casa Del Rosa. Fatima and Lea did such an incredible job to provide a quality experience! Fatima immerses you into the Mexican culture and makes everyone feel like family! We interacted with people we normally would never start a conversation with! It was amazing! El gallo will forever remember this! Wishing you the best Fatima as you embark into motherhood! Much love! ❤️

Sandra Knof

Second time at this resort, we had a group of 10 and had a great time. Daniela and Monse from the activities team were super friendly and engaging, great job! Bernardo did an amazing job at Thai/sushi dinner to make a birthday celebration extra special, and Martin always served us with a smile at many different restaurants. . The staff all around were always friendly, you couldn't pass anyone without a friendly greeting. The resort is kept clean, and is beautiful for walking around. Highly recommend.

Martin Johnston

Just returned from a brilliant stay at the Grand Sirenis Riviera Maya! This resort has everything you could want for a great holiday. The three large pools were beautiful and not overly crowded. The lazy river is also a great addition to the hotel. The variety of bars and restaurants was impressive, and the buffet was good with plenty of options. One of the best parts of the hotel grounds was all the wildlife! We saw spider monkeys, coatis, and iguanas. The staff were incredibly friendly and helpful. Highly recommend!

Beth Forshaw

We had such an amazing stay! The staff honestly couldn’t do enough for us – everyone was so friendly and helpful the whole time. Our room was super clean, well-kept, and got a proper tidy-up every single day, which made it feel really fresh and comfortable. We tried a bunch of the restaurants and every meal was great – no bad experiences at all! The food was always tasty and there was plenty of choice. The drinks were just as good. Overall, everything about this trip was easy, relaxing, and fun. We’re already talking about coming back because we enjoyed it that much! Erick really stood out

Ian S

This was our first time in Mexico for me and my wife, and although we could only stay for a week due to work commitments, we had an absolutely amazing time. In fact, we’ve already started looking at re-booking for next year! The staff were all polite, friendly, and genuinely happy to help, which made us feel really looked after throughout our stay. The resort itself is large with excellent facilities – you can either enjoy a stroll or use the convenient shuttle service to get around. The food options were fantastic, with so much variety. My wife has a gluten allergy and the staff and chefs went out of their way to accommodate her, which made dining stress-free and enjoyable. There are plenty of pools (two with swim-up bars serving premium spirits included in the all-inclusive package), and never any issue finding a lounger to relax on. Our room was spacious and comfortable – we had two double beds which the staff kindly pushed together for us, giving us even more space. We were also lucky enough to be there for Mexican Independence Day and had such a fun time at the celebrations. A special mention to Eric and Giselle, who were fantastic hosts and made the party extra memorable. Overall, this was a true 5-star experience that we would highly recommend for both couples and families. Can’t wait to come back!

kakkerlakk

Top notch resort in the heart of the Mayan Riviera. From arrival to departure we were treated like royalty with extremely friendly staff, beautifully kept grounds and amazing food. The resort is huge so be prepared to walk, but they do provide very convenient shuttle services throughout the resort. However, walking does allow to you enjoy the wildlife and walk off the copious amounts of food you will undoubtedly eat. For those that feel the need to be connected 24/7, the free wifi was literally everywhere. We will 100% be returning. Room 2316, Oct 8-15 2025.

Riky Jacobo

Wonderful resort! Went to enjoy it with family I hadn’t seen in a few years. Overall great place to spend your time. Multiple paths to walk including the beach, many pools & areas to swim including the ocean. Great food, coffee, & drinks! They have live entertainment & many guided activities for the whole family. Not to mention the wonderful service & staff!

Ieisha Francis

I had the absolute pleasure of being served by Dulce during my stay at TempationsResort, and she truly made my experience unforgettable. From the moment we sat down, her warm smile and genuine hospitality stood out. She was attentive without being overbearing, remembered our preferences after just one visit, and went above and beyond to make sure every detail was perfect. Her professionalism, kindness, and energy made every meal feel special. It’s rare to find someone who truly loves what they do, and it shows in the way she treats every guest. Tempations is lucky to have such an exceptional team member — she turned a great vacation into an amazing one

viviana cotto

My experience in this hotel is always great and pleasant. But my 5 start goes to Adali. Her customer service is impeccable. She makes me feel very special and welcoming, she definitely makes sure I was pleased with my food. She works at the buffet. Am a picky eater, also am very selective with my food, but she when out of her way to satisfy my tastes. Adali made my stay unforgettable. Thank you for your great services and kindness.

Vignesh Uthayasankar

I recently stayed at this resort for 5 days and had an absolutely amazing experience from start to finish. The staff were incredibly welcoming and attentive, the property was beautifully maintained, and every detail was thoughtfully taken care of. Whether it was relaxing by the pool, enjoying the on-site dining, or just taking in the stunning views, everything exceeded my expectations. The room was spacious, clean, and comfortable, with all the amenities you could need. It truly felt like a home away from home—only better! I left feeling relaxed, refreshed, and already thinking about my next visit. Highly recommend this resort to anyone looking for a perfect getaway. You won't be disappointed!

Antonio Rivera

I absolutely love this place! Friends and I have been coming here for years now, and every time gets better. This last visit was amazing thanks to all the people that make the experience e happen, without their presence and entertainment days at the pool wouldn't be the same. Aster this amazing vacation, special shout out to Samantha the playmaker for her attention and help, not to mention her fun way of participating and animating the crowds! 10 out of 10 experience!

Danielle Harvey

Hola Mis amigos! The Sexy Pool is a non-stop party and nights are even better!! Amores, the main buffet, is absolutely amazing! Great service and wonderful dinners, as well. David, Nestor, Dulce, Martin, & Oscar ARE AMAZING! Thank you for the services you all provided for my group. If you are looking and/or seeking for a party and the time of your life, this is definitely the spot!!! And thank you for accepting me into the Familia (family)! Until I see you all again! Much love ❤️✨🙌💋

Aminah Imani

This is a huge resort. It is very picturesque and pleasing to the eye. Initial impression was enticing and provoked curiosity. My favorite experiences were the karaoke room, the spa and the adult pool. This resort has a lot to offer. Several restaurants, a water splash park, fitness activities. You name it. However too many times too often I felt like I was at a bus station or an airport. There were long lines for food, ill proper buffet manners, tons of children some without adults and heavy foot traffic in between places. This had to be my least favorite part. That and The mosquitos. Just a few too many of those as well. Our room had an outside terrace but it was full of mosquitos, many got in our room and visited during shower time. Not fun at all. Apparently it was rain season but they definitely went to work on our skin. Itching after vacation is pretty miserable. They will try to sell you many things on this resort as well. Even after I checked out a saleswoman ran up to me attempting to “share an opportunity of a lifetime”. So gouging for money is at an all time high. Overall I had a good time with my friends and family but I don’t see myself returning. This trip lacked a cultural connection to the destination and with so many things you’re paying for, leaving the resort barely makes sense. I also just wasn’t a fan of the amount of people. All inclusive does not mean exclusive. So keep that in mind.

Shyam Patel

Moon Palace is a nice hotel but dated. It was nice to see plenty of staff for your needs. The rooms were adequate for the price, we went during the off season so it was cheaper. I would not pay peak pricing for this hotel. We went for a wedding as a large group and they did a good job with that. It was in close proximity to Funky Geisha which was nice. Biggest downside is the ocean. They clean it constantly but you can't go in due to bacteria and the smell is terrible throughout the day.

Shannon Cannedy

Please read before you book!!! I had a terrible experience with this resort and wish I paid closer attention to reviews before booking. My husband and I booked a room at the Sunrise location (there’s 3 hotels within Moon Palace). We were told that our room was on the the far back end of the hotel and we were persuaded by the front desk to upgrade our room to an ocean view next to the pools/attractions. This upgrade was 160$ per night but we were told we had to wait for the room to be ready (about an hour). After arriving to our room, we were very upset to note that our “ocean view” was a very partial view out of the corner and also 2 double beds when we were told king bed. We reported this to front desk and they claimed there is nothing they can do about it as they had no king beds left (highly unlikely as this resort is big). Resort itself was crowded with kids. Very dirty, dead bugs in our rooms. Hallways filled with old drinks/food. Drinks served at the bar were very watered down. Food at the buffets were very bland and seemed like it had been left out there for hours. On our last night, we went to dinner at Momo (one of the restaurants on site) and my husband woke up the next morning with committing and diarrhea which persisted for 2 days. This was an awful way to end our trip. When we reached out the hotel, they emailed back trying to justify that it couldn’t be food poisoning, even though it clearly was, because they have their food inspection certification. Please save yourselves from an awful stay here and choose another resort.

Natasha Harinko

I’m currently staying here, and I can honestly say this has been one of the worst resort experiences I’ve ever had. You cannot sleep past 7am because kids are constantly screaming and running through the hallways. There’s absolutely no respect for personal space — my mom and I were sitting by the pool, and people were jumping in, splashing us and our phones. There’s no sense of order or relaxation anywhere. Staff enter your room multiple times a day (around 4x) and call daily trying to pressure you into attending a 90-minute “presentation” to get passes to The Grand — which, by the way, is full of even more kids. The “adult-only” pool there is overcrowded and service is incredibly slow. On top of that, we wasted over two hours fixing our room keys and dealing with check-in issues because the room wasn’t what we originally booked. I even got hurt — cut my knees and hand — and there wasn’t a first aid kit available when I needed one. They made ME find and locate a life guard when my hand, both feet and both knees were cut open bleeding everywhere. If you’re looking for peace, comfort, or even just decent service — do not come here. This place is chaotic, overpriced, and the opposite of a relaxing vacation. Clearly they have quotas to make because they constantly harass you to purchase tours and timeshares. Stay clear.

M Ga

Vacation for 7 days in October 2025. We strongly advise potential guests to avoid the Moon Palace properties (Nizuc, Sunrise, and The Grand). Our recent experience, priced at approximately $7,000 for the stay, delivered a level of service and quality that was entirely inconsistent with a luxury resort price point, resulting in exceptionally poor value for money. Overwhelming Crowds and Atmosphere The sheer scale and density of the Moon Palace complex result in an atmosphere that is far from the relaxing resort experience advertised. The common areas, pools, and transition points were constantly congested, giving the property a high-traffic, chaotic feel that more closely resembled a crowded public space than a secluded getaway. Unacceptable Check-In Delay Our experience began with an operational failure at check-in. Despite arriving at 2:00 PM, our room was not made available until 5:00 PM. A three-hour delay is unacceptable for any hotel, especially one commanding premium pricing, and significantly detracted from our first day. Disappointing Dining and Unusable Beach The food and beverage offerings across the available restaurants were consistently disappointing. We found a noticeable lack of variety in menu choices and the overall quality of the cuisine was subpar. Furthermore, a primary amenity—the beach—was unusable throughout our stay due to excessive sargassum (seaweed) and polluted water conditions, severely limiting our access to the oceanfront. Conclusion Based on the combination of inefficient operations, overwhelming crowds, disappointing culinary execution, and unusable coastal amenities, we found the experience at the Moon Palace complex completely unjustified by the substantial $7,000 cost. This complex fails to deliver the promised luxury resort experience, and we cannot recommend it.

Bill Vardeman

We stayed here for our 35 year wedding anniversary. Our first time at this resort but a frequent visitor of Cancun and Playa for years now. After some not so exciting changes to our resort of choice in Playa we decided to give Excellence Riviera Cancun a try and boy were we pleasantly surprised. Hotel is. 4 Diamond resort , beautiful beach and pool, if your a foodie this place is awesome from Buffet to all the delicious restaurants on the property Our personal favorites Agave (Manager Edgar) was great as well as our waiter Manuel. And the Grill Steakhouse was really awesome our waiter Hector was so great and made sure we were really attended to. Also a HUGE shout out to the team at Olas restaurant on the beach , they were amazing Jose, Miguel, Neri , Juan and Maritza , thanks for making our Anniversary so memorable, we will definitely be back.

Jessica Hennigan

Excellence Riviera Cancun is truly its name, excellence in every way! My cousins, sister and I stayed from September 19–22 and it was the most relaxing, elegant escape. From the moment we arrived, we were greeted with a warm towel and a glass of welcome champagne (such a thoughtful touch that set the tone for an incredible stay). The service was beyond amazing, every staff member made us feel genuinely cared for. Huge shoutout to some of our favorites: Santos from the pool area, Jose our wonderful server at The Grill, Avid at Basmati, Luis from the Martini Bar, Xochi who kept the pool activities fun, and Francisco from the front desk. Everyone went above and beyond to make our stay special. The food was incredible and every restaurant was a hit! The Kitchen Table buffet had so many fresh, tasty options, Chez Isabelle was absolutely delicious for dinner, and Lobster House became our go-to for breakfast and lunch. We did wait around 45 minutes for dinner at Spice and The Grill, but it was well worth it! Even the room service was excellent. The resort itself is beautiful: multiple pools, a lazy river, and a swim-up bar make it easy to unwind anywhere you go. We loved spotting iguanas lounging around and cute coatis wandering the grounds! They also have some fun nightly shows! The only small downside was the time of year we visited..the sargassum (seaweed) was pretty bad, so the ocean wasn’t its usual crystal blue beauty. But honestly, with how much there is to enjoy on the property, it hardly mattered. We definitely recommend Excellence Riviera Cancun and we’ll absolutely be back!

Jason Harper

Recently returned from an amazing experience at this very excellent resort with my wife and friends (16 nights) Restaurants: these were mostly all serving food at very high levels and overall were better than we expected. Our favourites were the Mexican themed nights, Agave & Magna and not forgetting the Kitchen Table breakfast buffet..so much choice! Bars: there’s lots of bars dotted around the resort, our favourite was the Excellence Club Lounge, just exquisite for evening cocktails! Pools: So many to choose from, but we stuck to the excellence pool close to block 8 as it was the quietest but had some atmosphere and the Cielo bar. Overall, for us, it was the staff that made us and our stay so very special. The Pool Concierge team were consistently superb and we have to single out the young talent that is Joel - we were so impressed with his personal qualities that belies his age whilst being so very professional. When poolside; we were kept hydrated and well ‘watered’ by the most affectionally attentive Moises! We loved his sense of humour! Amable, also kept us going in the same personable manor when we occasionally used the beach; she’ll willingly keep you well fed and watered all day. We also wanted to note Jennifer, the supervisor from the Magna restaurant. We only visited the once (the best filet steak I’ve ever had) but she would always approach us to ask how we were right upto the moments of leaving the resort. Overall, it really was the staff that completed our experience, the genuine attentiveness that they show you landed so well with us, this goes beyond those I’ve mentioned above too as they all, in their own way made our holiday special, so thank you all! Our only concerns were that the beach was always affected by the seaweed and the sea was brown (not the fault of the resort) so if you’re a lover of crystal clear & turquoise waters, you may need to consider another resort but this did not affect our stay as we took various snorkelling trips, our favourite was the ‘Jungle Tour’ what a lot of fun that was! Viva Mexico!

Angela Sherrill

We just returned from the most incredible week at Excellence Riviera Maya, and I can’t say enough good things about this resort! Everything from the food to the service to the activities was outstanding — but the people truly made the difference. Diana from the Fun Team was the absolute highlight of our trip. She’s one of those rare people who instantly makes you feel like family. Every single day she greeted us with a huge smile, remembered our names, and went out of her way to include everyone. Whether it was pool volleyball, bingo, or the cocktail-making class, she brought so much energy and joy that you couldn’t help but have fun. She genuinely cared about everyone having a great time — and because of her, we did! Angelo on the Fun Team also deserves a big shoutout — he’s hilarious, quick-witted, and so entertaining. At the Excellence Pool, Matilde (aka Sebastian) was amazing. He somehow knew our names and favorite drinks from day one and treated us like VIPs all week. The food was incredible everywhere we went, but Chez Isabelle stood out — the French onion soup was sooooo good! We loved how much there was to do every day — pool volleyball, games, classes — you can be as active or relaxed as you want. Excellence Riviera Maya truly lives up to its name. The staff makes this place special, and we’re already dreaming about our next visit. If you go, make sure you find Diana — she’ll make your trip unforgettable!

andrea mead

I can’t think of a single bad thing to say about this hotel and the staff. You are made to feel so welcome and treated with such genuine care that I have never experienced from a hotel before. The food was unreal, we didn’t have a single bad meal. Our favourite restaurants were Agave and Magma. The breakfast/lunch buffet had so much choice and the drink options were so varied. Our room was in block 8 and had an ocean view which was stunning. Even in a rainy day, the staff were there to keep you entertained if you wanted it, but not pushy if you didn’t Special mention to Joel from the Excellence pool area who was so lovely and made me feel very special on my birthday. Also Moses and Mariana for their tireless work on keeping us hydrated. Everyone works so hard to keep the guests happy and I hope they are appreciated.

Jennifer Spray

Honest Review of Our Stay at Secrets Riviera Cancun Resort & Spa – Preferred Club September 11–20, 2025 This was our first experience at a Secrets resort in Mexico. Secrets Riviera Cancun is located about 25 minutes from the Cancun airport. The resort itself has more of a boutique feel compared to some of the larger, grander properties we’ve stayed at in the past. Staying on the Secrets side gives you full access to the Breathless side of the resort. The food was the best we’ve experienced at any all-inclusive resort so far. If you’re staying on the secrets side, the Rosewater restaurant will likely become your favorite dining spot. Out of the à la carte restaurants, the Italian and steakhouse restaurants were our favorites. They had great entertainment with daily activities and nightly shows. The staff at this resort were awesome and definitely helped make our experience enjoyable and memorable. A few special shoutouts: Rosewater Restaurant: Yesenia, Jose, and Lino Activities Staff: Angel, Luis, and Erik Pool Service: Charlie Boy Bartenders: Eduardo (Preferred Club Lounge) and Fernando (Energy Pool) Note for beach lovers: If your main priority is a wide, walkable beach or swimming in the ocean, this resort may not be the perfect fit. The focus here is more on the pools, service, food, entertainment, and intimate vibe rather than a long sandy shoreline. Overall, Secrets Riviera Cancun delivered a wonderful blend of relaxation, excellent dining, great entertainment, and outstanding hospitality.

Sara Restani

Spent 5 days at this resort Oct 8-12. Food was great at the Rosewater restaurant. Room service food was just ok. Swim-out room tropical view was nice to have but not super private. There was a main walkway right along the edge of the pool so everyone walked past, but the room itself was really nice and comfortable. Staff was fantastic - Pedro in entertainment, Urbano, Daniel, and David by the pool, Ana Maria in housekeeping. You can visit the Breathless side of the resort for the restaurants and nightly entertainment, but we found it very party focused. No 'in-between' spots to hangout in the evenings - it was either party or sit in the quiet. Would be nice to have a space to sit, drink, chat with new friends that had a casual vibe (Rosewater in the evenings was too quiet for us). Food was good at the Grill, but the buffet was mediocre. Beach was disappointing.

juan nieves

The hotel looks fancy when you arrive, and check-in comes with drinks, which is a nice touch. Staff are generally friendly (special shout-out to Pascual—amazing service). Rooms are kept clean, housekeeping comes twice a day, and they do have top-shelf liquor included. Coffee shop is also a nice perk. Now the downsides… this is a timeshare property, so get ready for the pushy sales pitches. Food is hit or miss: the Mexican food in Spoon (buffet) was honestly the best choice, the Italian restaurant was great, the French I didn’t try because the menu looked weak, and the steakhouse portions are tiny (order doubles). Hibachi is hard to book and requires a strict dress code. Room service is reliable but the menu is limited. Entertainment is almost non-existent after 10–11pm—just karaoke or a short show. No clubs, no real nightlife. Excursions through the hotel are insanely overpriced—they quoted me $1,400 for two parks. I booked the same through my travel service for $790 platinum package (all food, beer, and gear included). Huge difference. The beach? Don’t bother—dirty, full of seaweed, and smells bad. Shops on-site are expensive, and the “free shopping tour” they push is 4 hours long. Better to Uber to Puerto Morelos for about $60 round trip. Overall, the resort looks good on the outside, the liquor is quality, and service from some staff stands out. But with average food, overpriced excursions, and no nightlife, I’d give it 3 stars. Cancun has plenty of better resorts that offer stronger food, nightlife, and beach experiences.

Jessica Lopez

Secrets is by far, a top tier resort. I have had nothing but great experiences at every single Secrets location! You are VIP the minute your taxi pulls up and you step out. The staff is super friendly and very helpful. If you stop and ask them where something is, they literally stop what they are doing and say come on, I’ll show you! All the restaurants are great, and the buffet is always a good choice for breakfast and lunch! Long story short, we booked this resort last minute. Literally last minute. We made the mistake and booked at some Sandos place. Stayed for 2 hrs and called Secrets. They said we have room, come over! It made me appreciate how amazing Secrets resorts really are. I will never make that mistake! They always go above and beyond for you.

Christian Tupas

Checked in with my wife for honeymoon 7/12/25. This was our very first time trying an all inclusive resort. The Resort offered us Drinks as we were checking in and were greeted with big smiles. We got the preferred junior suite and we would definitely be back again. The good: - When we wanted our room cleaned, Julia was very thorough and clean. - The food and drink selection were great - Three choices of pool - Staffs were awesome, Adrian, Oscar, Luis and Mario were so friendly and helpful - Bartenders from Secrets to Breathless were really great at making those cocktails - Rosewater Restaurant was really good, Balthazar our server's customer service was great. - Can go to Breathless for additional choices of Restaurants The Bad: Not really a deal breaker nor bad but the beach was Mid. On a good day it looks blue that compliments the pool. it is nice to hang by the beach side come sunset time. Only thing I would change was the pool temp in Secret's Side. It was a little more than warm and it would've been nice to dip into a cold water when the Sun and temp was hot.