naresh eeda

Positives: Friendly Staff: The hotel staff was exceptionally welcoming and accommodating, contributing to a pleasant overall experience. Flexible Check-In/Check-Out: The early check-in at 1 PM and late check-out at 1 PM was a significant plus. Additionally, we were allowed to store our luggage until 5 PM, making it easier to enjoy our last hours without the burden of our bags. Quality Buffet and Drinks: The buffet offered a diverse selection of delicious food, and the drinks were well-prepared and enjoyable, enhancing our dining experience. Negatives: Limited Activities: Despite a variety of activities advertised, there was a noticeable lack of events during our stay. Aside from the nightly show, the hotel felt quite quiet and somewhat boring, which may not appeal to guests looking for a lively atmosphere. Humidity Issues: The rooms suffered from excessive moisture, which was uncomfortable. The absence of a dehumidifier made the situation worse, affecting our overall comfort. No Iron in Rooms: The absence of an iron box in the room was inconvenient, especially for guests who prefer to look well-presented without having to request ironing services. Expensive Taxi Service: The taxi service offered by the hotel was quite pricey. We discovered that walking to the nearby road and taking a bus was a far more economical option (30 pesos compared to 800 pesos for a hotel taxi). Limited Golf Cart Availability: While the hotel provided golf carts for transportation, their limited availability often prioritized guests checking in and out, leaving other guests waiting or having to walk longer distances. Terrible beach: The beach was terrible with a lot of seaweed

Jack Bieler

This resort is a little run down, with decent facilities (beach, pool) but showing its age (both elevators in our building were broken most of our stay). They will constantly pressure you to join their privilege club, sit through a presentation for perks, etc. The food looks good, with lots of variety, but for some reason I never had an appetite when it came to actually eating it. The only really outstanding food item was an exquisite cauliflower soup at one of the specialty restaurants. However the low rating is mainly because there was a nagging feeling of dishonesty from the staff. Several incidents left us with very low confidence about the place, and bitter feelings. Can't prove anything but we’ll pick a different resort next time. 1. My wife left a personalized jacket on a chair at one of the bars. No one could have honestly not noticed that it belonged to a guest. It was not turned in to Lost & Found; it just disappeared. 2. My goddaughter left her rings, one with a very small ruby, on the end-table next to her bed. It disappeared one day while we were out, when housekeeping were the only people in the room. 3. Upon checkout, we were not allowed to leave the property until we paid a $50 fee, without any documentation. The desk clerk maintained that it was mentioned on a letter she claimed we had been sent, but refused to explain it, and refused to give permission for us to be released from the resort until my wife relented and paid. We requested a statement explaining the charge and she refused, and the management company did not respond to subsequent email and phone requests.

Paula Pacheco

If you are looking for fancy rooms this is NOT the place for you. The rooms are dated but they are clean (which is what we care about). The food so far has been delicious, everyone has been welcoming and very nice. The hotel is on the larger side but is walkable. The beach is beautiful and the pools are huge! We wish there was a swim-up bar but it’s not the end of the world. Overall, so far our stay has been great and for the price you can’t go wrong.

Ben Kirschnik

The best part of my trip was breakfast every morning. Fernando and Miguel were the two best servers I've ever had. Super attentive and was always 1 step ahead of me. As soon as I walked in the door my table was clean ready and I was greeted with a smile. They remembered my favorite drinks and never kept me waiting when it was empty. Ignacio at the poolside bar also never had us waiting long despite how many people were in line. I have never seen someone make drinks so quickly. He only had 1 blender but he knew use efficiently. Margarita and Claudia gave a very nice relaxing massage. A great way to unwind after traveling and start a week of relaxation. If it weren't for all of the staffs hard work I might say bluebay is not worth the stay, however, they made me feel at home. I could tell they all really want the guests to have the best stay possible.

Aja Lee

Online it says it's a 4-5 star all inclusive resort, I would say a high 3 or 4. The rooms are dated and need some maintenance. The overall location was pretty close to Playa Del Carmen which was a great day trip. The food was pretty good with a bit of variety. The service was great! Everyone was very kind and helpful. The entertainment was fun!

Justin Bernard

Holy guacamole this place is legit. We brought 90 Canadians down to celebrate our wedding and it went off without a hitch. Mar, Barbs and their team were fantastic. Valeria was also incredible to work with. I would highly recommend coming here for a vacation as the food is top tier, the rooms are unforgettable & the service level is something out of a movie. Kudos to the Fives for making our trip one for the ages as our guests are already missing it and want to go back. Having traveled to Mexico over 8 times, usually you stay away from red meat, chicken and most produce. Although this place everything was not only safe but incredibly delicious. They also upgraded our room from a 1 bedroom penthouse to a 3 bedroom penthouse and honestly this was the catalyst of the trip as we were able to host ALL of our guests comfortably for night events and even after the wedding. I can't say enough good things and want to say thank you to everyone was involved. My wife was over the moon happy and you know what they .."happy wife, happy life". Perfect way to start out marriage.

Sydney Stuber

Gabriel and Gustavo with their amazing rooftop yoga classes!! The service at this hotel is impeccable and the views are breathtaking. Jaime, our concierge, was very attentive from the moment we stepped foot on the property. They all took such great care of us. We will be back! Highly recommend!!

Whitney Semin

We were here for our honeymoon and had a great time! The service was excellent (we especially appreciate Eduardo our beach waiter and Elvis our restaurant waiter!) Views were incredible, right on the beach, and an easy walk to town. Rooms were comfy and quiet for the most part, some wear on the furniture. The beach was pristine - they raked and combed it multiple times a day and the chairs were very comfortable. Only negatives were that a few parts of the hotel were closed for renovation at the time and we would not recommend room service food. Highly recommend for couples! Would absolutely come back!

Richard Seaman

This is our second time here in 2024. Great newer hotel with great rooms. Surprisingly spacious and well appointed. Even though on the far end of town, easy walk to everywhere in Puerto Morale. Staff is accommodating and good with special requests. Special shoutout to Gabriel for help with special requests. Alberto in reservations was also very helpful. Hope to return soon.

tricia dunlap

I like to book my trips through the actuall hotel verses a third party such as Expedia. I like to do this to not only support the location but to have the extra protection if something were to go wrong. Unfortunately, this was not the right choice for The Fives Oceanfront Hotel. My family and I were stuck in an airport due to Southwest airlines. I called the Hotel ASAP to ask if we could not be charged for our all inclusive (one night of our EIGHT DAY stay) that we would be missing.... Because Obviously ..we were not there to utilize it. I was told no, they have to have 7 days notice. Now, I understand having to pay for my TWO BEDROOM SUITE since they would loose money with not enough time to re book it (hints the 7 day cancellation "rule". I don't understand them not being accommodating to a credit for ALL FIVE of my family members who did not eat or drink at the hotel for our first day and night We were also there to celebrate and our room was supposed to be decorated.... Unfortunately they forgot! We purchased FIVE DEEP TISSUE MASSAGES, multiple excursion and stayed over a week in one of their nicest rooms.... In no am I being cheep. What this shows me is that they are fine making money off of food and drinks we were not on location to utilize. Very sad!!! We will not be returning, purely based on being treated this way. There many other frustrations but I do not need or want to go on and on! I would like to mention that ALL the wait staff was amazing!!! These are the people who made the say worth it. My family and make sure to tip them very kindly for ALL of their hard work!!!! Even house keeping!!! They are the glue that holds it together!! -Cheers To Them!!!

Barbara Owusu

During my solo trip to Ocean Coral and Turquesa, I encountered some of the most incredible people who made my experience unforgettable. The bartenders—Gustavo, Alejandro, Eduardo, Vicente, Antonio, and Hilda—were the absolute highlight of my vacation. Each of them brought a unique energy that turned every moment at the bar into something truly special. Gustavo was always full of energy and ready with a great story or a perfectly mixed drink. Alejandro had a calm, friendly demeanor that instantly put me at ease, and his attention to detail in every cocktail was unmatched. Eduardo had a knack for making everyone smile—his charisma and quick wit kept the atmosphere light and fun. Vicente’s humor and vibrant personality made the bar feel more like a gathering of old friends, and Antonio’s charm and hospitality reminded me of the warmth of home. Then there was Hilda—her kindness and sweet spirit brought a special light to every interaction. They didn’t just serve drinks; they created an experience. Whether it was recommending a new cocktail to try, sharing local tips, or simply listening with genuine interest, they made me feel like I wasn’t traveling solo at all. Each of them played a role in making my days brighter and my evenings unforgettable. Thanks to Gustavo, Alejandro, Eduardo, Vicente, Antonio, and Hilda, my trip to Ocean Coral and Turquesa was more than I could have hoped for. I’ll always remember their incredible hospitality and the joy they brought to my adventure. I left with not just wonderful memories, but a deep appreciation for the people who turned an ordinary trip into something extraordinary.

Peggy Cole

Gustavo Alejandro Eduardo Antonio Hilda Henry Alfredo is an amazing staff and excellent service. Cares about his patrons and I will definitely be back and looking for them. ALWAYS HELPFUL AND delightful! They cater to the guests . It's our home away from home. Have always loved this resort and highly recommend. Thank you for the most Amazing service and time!

Kareen Perez

Thank you guys Antonio Hilda Jenna Henry At pool bar Eduardo and Alejandro “My experience with these server at ocean coral &turquesa was exceptional! From the moment I arrived, the server provided attentive and friendly service that truly enhanced my stay. They were knowledgeable about the menu and offered thoughtful recommendations, ensuring that each meal and drinks was perfect. Their professionalism and warm demeanor made every dining experience memorable and enjoyable. I was impressed by their attention to detail and ability to anticipate guests’ needs. Overall, their excellent service added a special touch to my resort experience. Highly recommend!”

Mila Anianova

Lovely resort with staff that will go far and beyond to make your stay memorable and pleasant. Best chicken nuggets are at the kids' club and as well as the coldest beer, haha. All of the bartenders were great during our stay, especially sexy Franky at the lobby bar! He was a hit with his cocktail creations that were very visually pleasing and delightful. We really enjoyed the Mike's coffee shop and Blue Moon restaurant. Overall, I would definitely recommend this resort!

Nikki Bowman

I came to the resort for a week long stay with my partner and his parents. overall the service was great, entertainment was as expected and the beach/ pool bar area was wonderful. I would however like to express our great frustration with the system in which they use to book the restaurants for dinner. There are only 3 restaurants you need to make reservations for. Booking for which opens each day at 8 am for dinner service the same evening. What they don’t tell you is how difficult it is to book the restaurants as they are completely booked the minute reservations open, after several days of attempting to book the one Italian restaurant we wanted to try with no avail we knew something was off. We only later found out that ‘the privilege’ guests have first access beyond other patrons to book any time they choose, making it nearly impossible to get a table at the more popular restaurants. What’s even more frustrating is the fact that the restaurants that don’t require a reservation to go to actually do require a reservation unless you want to eat at 9 pm ( or in some cases we were told it would be impossible to get in that evening at all). We also found it odd that all the restaurants only operated at half capacity, despite there being space for nearly 40 guests in a restaurant, only 20 were allowed to be there at one time. This leaves guests only one real option which is the buffet. The breakfast buffet is always wonderful with plenty of options to please any palate however the dinner buffet leaves much to be desired. I hope in the future this resort can find a better way for patrons to book so that they can have a better variety of options, or at least become more transparent with the way the restaurants actually work so as not to get people’s hope up about the cuisine offered. Unless you are coming with small children who typically enjoy eating hamburgers, French fries and cheese pizza at every meal I would say you will be disappointed with what is actually available. Another separate issue that needs to be addressed is the lack of hot water available to take a bath/shower. The water in our room was cold 80% of the time and it was only every two days there was enough warm water to take a comfortable shower. I hate to leave reviews that don’t highlight the best a place has to offer but our experience was definitely tainted by these frustrating issues and I hope it helps others looking to spend their money on an all inclusive. To be fair my partner did come to the same resort 6 years ago and had a much better experience ( which was our only reason for coming back as a family ) I would say that this resort could do a better job at explaining the ins and outs of everything to guests when they arrive instead of letting them end up in a frustrating situation to figure it out for themselves.

cody allen

We went last night as a large family. They were able to accommodate everything. The chef did a great job! Very impressive. Our waitresses Lucia and Virginia were fantastic and very attentive. They had several tables to serve and kept up with everything with wonderful cheerful demeanor! Great place!!!

Bahodir Abdulla

I recently had the pleasure of dining at Tokyo restaurant, and I must say, the service provided by Cristina and Lucia was outstanding. From the moment we sat down, both waiters were warm, attentive, and went above and beyond to make sure our experience was perfect. Cristina was quick to offer helpful suggestions from the menu and made us feel like valued guests. Lucia's attention to detail was remarkable—she ensured every aspect of our meal was exactly as we wanted, checking in regularly but never being intrusive. Together, Cristina and Lucia created a seamless dining experience. Their professionalism, coupled with their friendly demeanor, made our visit truly special. I can't recommend this restaurant enough, thanks to their exceptional service!

Irina Generalova

We visited this resort back in August of 2024. The surroundings are more modern looking outside, it is NOT a romantic type of resort. + The sheets were nice, crispy, had no smell + Nice beach, no rocks and not much seaweed. The water was lukewarm even during rain - very pleasant. + Staff was nice and accommodating + Water bottles were constantly replaced inside the room + The rooms didn’t smell moldy or wet + Ivan was our frequent server at the buffet and did an amazing job! + The sunsets are the most beautiful, especially from the top of Barcelo Maya Palace! - The water slide at the kids area was nearly broken, but it wasn’t closed for repair - The water park and some other activities were not a part of the package, cost extra - All buffets had the same food, but we ate only in 1 particular (don’t remember the name). The cooks definitely were more experienced there - Some servers at the buffet were not very attentive, didn’t clear the dishes nor offered drinks. Not a big deal, but compared to, for example, Ivan, didn’t really want to do this job. Overall, I’d give this resort a 4.5 stars.

Taylor Krause

Gilberto was awesome! We had him twice and he was always attentive and friendly. We especially like he greets returning clients with a fist bump. It’s a little thing but it makes us feel all the more welcome.

Mitch Warren

Absolutely incredible experience. All the servers and the staff were friendly and accommodating. This was the best meal we had at the resort. We stayed in palace, and I read this place over any of the restaurants there. You will not leave hungry

Kaitie Nooren

This is our second time here and we have always had great service and experiences. Everyone has been super accommodating and ensuring everything is fast and efficient. We have had a server both times here, Jorge Morales has been great and we were lucky to have him both times while visiting the steak house!

Kim LeBlanc

I was here with my husband for a wedding with a large group of friends a week ago and we had a great time! Overall we loved our stay, beautiful weather, lots of pool activities, you get access to 3 other resorts & beach was lovely. This resort was also really good for nightlife! Our biggest complaint was the size. This resort was huge and involves a lot of walking. But if you like large resorts you would like this one. Even if your planning on a pool/beach day our group was getting 15,000-20,000 steps a day. I'd also say this is more like a 3.5 star resort just solely by judging the upkeep of the rooms and resort bathrooms. They were a little rundown and older school than other resorts I've seen. And there were some smells around most bathrooms that was consistent. Overall though this did not ruin our time just trying to give an honest review! Some of these things don't bother most people so don't let these comments sway you from booking. We had a wonderful week!

Yan Shusterman

We had dinner this evening at the Santa Fe our service was out of this world. Our Server was Jorge Morales he was amazing very thorough and to the point. He made great suggestions for our mains and we left the Restaurant very satisfied. Looking forward to coming here again in the near future.

Wendy Potter

Just finished a delicious dinner at the Santa Fe restaurant, our server Jorge Morales was excellent. Friendly and knowledgeable about the menu, quick service and very attentive. The food was wonderful. Huge portions and lots of choices. Perfectly cooked.

eleanor archie

My overall experience here was great. The wide variety of activities makes it easy to find something fun to do. I will admit that the food options were disappointing ,and I found it hard to find something good to eat at the buffets, but the food at Santa Fe Steak House was amazing. Our wait staff, Jorge Morales and Alexander Guzman, provided excellent service and really made our dinner an enjoyable experience. They really make a great team!

Priya Ramgoolam

We just got back from our tip at Maya beach (Nov 2-9) I found the hotel to be lovely and clean. The rooms were quite small for a family of 4 but that was our only issue while staying here. Selena and Faustina at the beach buffet were amazing and always took care of us during our meal times. The food selection was mediocre. It would have been nice to have more authentic Mexican cuisine. The beach was incredible, always clean and free of seaweed. We really enjoyed swimming with the dolphins in the dolphinarium! All the staff were very friendly and helpful and we will definitely be visiting again!

Jeremy Janda

First vacation with my new family. I purchased 4 rooms, one was a junior suite. This was a pricey trip. None of the ice machines worked in my building. I had to go to the building next door. The junior suites have zero bathroom privacy. ZERO! The shower drain allows sewer smell to enter room. We had a bad smell near shower all week. Most mornings the coffee machines in the dining hall were out of service. Staff was slow to help. One of the mornings we woke up to no cold water, so shower scalded us and we had a hell of a time showing with only super hot water. They are removing all iguanas to appease the Karen's of the world that are bothered by wildlife (ridiculous). We are now required to check out towels with a card instead of being able to just enjoy the pool with the # of towels I desire on my decently expensive vacation. This is my last Barcelo mess. We will be going anywhere but to any of the 300+ resorts owned by this person/group.

Lois Chen

For Mexico LINDO restaurant : Abel Vazquez and Marcus Borges gave excellent service at this restaurant. Very friendly and let us practice our Spanish. Came back a few times to ask us if everything was well and refill our drinks. My friend gr and I had a great time! Thank you Resort : Rooms are nice. Nice view. Many amenities Great beach No birds on the beach

Karen Hugya

The best part of this resort experience was avoiding Cancun airport! Tulum is a great place to fly into. All the waitstaff are pros. Great beach, turtles and fish right there! Selene was our server everyday and she took great care of our group. I will miss her and the great Mexican coffee!

Carmen Blair

I would express how wonderful, friendly, professional the staff are. Specially at the buffet beach. Tomas, Guillermo, Selena and many more. All the way to maintain staff also the cleaning crew who are seldom mentioned. This experience has been wonderful because if these amazing individuals. Now, some of the rooms need some fixing and paid attention too. One of my family's room was very heavy smell and the ceiling had what it seemed to be mold. Also due to the rain...thought no one can control the weather. Two single mom's with children had to move rooms do to leaks in the late evening and not a gesture of a small compensation was given even when asked about it.

marvin estrada

Our recent stay at Grand Sirenis Riviera Maya Resort & Spa was a significant disappointment compared to our previous visits. We are three families who have traveled here multiple times in the past and always enjoyed the beautiful location and amenities. Unfortunately, this year’s experience has left us rethinking our choice of resort for future vacations. The resort is undergoing construction and renovation, which was not disclosed before our arrival. Many amenities, such as the steakhouse, Brazilian, and Hibachi restaurants, were closed/unavailable, significantly limiting our dining options. This was a sharp contrast to our previous visits when these were highlights of our stay. Maintenance issues further dampened our experience. One room had persistent plumbing problems, including a leaking toilet that wouldn’t flush properly and a loose bathroom faucet that was only replaced on the last night. Unfortunately, the repair wasn’t done properly, and by the next morning, the bathroom was completely flooded. Another room had an air conditioning system that didn’t function reliably, and the TV never worked. Despite reporting these issues daily by dialing '0,' to the front desk, and concierge, no meaningful actions were taken to resolve them. When we finally spoke to a staff member about potential resolutions, we suggested a discount or a credit for a future stay. Her response was that the issues in the rooms could be fixed, to which I replied, "Shouldn't they be corrected regardless?" This exchange highlighted the lack of urgency and accountability in addressing guest concerns. Speaking with some of the staff, we learned the resort is undergoing a change in ownership or management, which has led to significant staff turnover. While many of the remaining staff members are friendly and helpful, the overall service quality has clearly declined. The property’s condition was also disappointing, with light fixtures hanging loosely, holes in walls, and outdated furniture. These issues made the resort feel far below the standard we experienced during previous stays. It’s heartbreaking to write this because we have loved this hotel in the past. The location remains fantastic, and some of the staff are truly exceptional. However, the combination of construction disruptions, maintenance failures, and declining service quality has made this stay our worst yet. We sincerely hope the management addresses these problems and restores the resort to its former glory. As of now, our group is seriously considering other options for future trips. It may be our last visit to this hotel.

Doug Harrington (Slugtaco)

UPDATE: so we finally got a room after a long check-in process. They did work out a great option for us after a lot of work. The resort is actually awesome. Activities, beaches, pools and staff are amazing. We arrived at 8:30 p.m. and have been trying to check in for over 3 hours. Multiple rooms were in construction and could not be stayed in since they weren't cleaned and smelt. At this point it's now almost 12:00 at night we have no room and have to change hotels. They are booked up completely and we need to relocate. The staff are struggling like crazy doing their best but honestly this place it has been a total and absolute shitshow.

bryan linton

First 2 rooms we were sent to we're still under construction. Second rooms are in a construction area. Hammer drills , saws, general construction noise next door from 8 till at least 7. Got trapped in an elevator trying to get to second set of rooms. Elevator lost power and had to be opened from outside. One room is nice but other room is still being renovated I think. Lights don't work and one light in the bathroom is hanging from the ceiling. Front desk just says that they are sorry but they are full so they can't help. Food is decent though. Definitely use you hard earned money and go elsewhere during these renovations.

Bob Black

Just spent a week at the resort with family including grandchildren 13 and 16 years old.. first it was a 2 hour trip from the airport. The resort was having a major renovation but I was aware of that before I booked. First I would like to say that it was a great experience. The service and buffet was great as well as the restaurant. The rooms were very nice. Should you have mobility issues you need to request a room on the lower floor as they is no elevator. My only concern were that the door to the room is not sound proof and you can hear the people in the hallway and the live music they have in the lobby bar was very loud so it was almost impossible to have a conversation. But I would highly recommend this resort.

Dagmar Neves

The staff here are absolutely wonderful. Food and drink options are plentiful. Water is clear with fish easy to see in the shallows. Seems like a nice mix of older people, young couples, families and friends. Shows are truly impressive in a large open theatre with screen backgrounds. The dancers are extremely talented and costumes are beautiful. Everyone seemed genuinely friendly and willing to help make our experience a great one.

Jerry Situmorang

In November 2024, my wife, sons, and two sisters and I visited this location for five nights, and we thoroughly enjoyed our stay. The food was excellent, particularly the hibachi, steak, and Italian restaurants. The staff were incredibly kind; Alejandro, in particular, provided exceptional poolside service each day with a welcoming smile, and his dedication was evident. The ladies who cared for our children were wonderful, providing engaging playtime and craft activities. We appreciated the nightly entertainment and found both the pools and the pristine beach to be delightful. We had no complaints during our stay. However, should we return, we would likely limit our stay to three nights at most, as we felt ready to explore other locations after the fourth day. Definitely a great place to stay!

Sarah Gee

We had a lovely time at Dreams Sands. We found the food to be quite good, the restaurants better than the buffet at least for dinner. Breakfast in the buffet was really good with made to order crepes, omelets, Mexican food. The beach is really nice, it has a large sandy area and lots of chairs. The property is constantly being swept, cleaned and the staff are working really hard. The daily activities were fun and the nightly shows were entertaining. The only drawbacks for us were, the hotel itself is dated, after it rained the ceiling was leaking in the buffet area which is not ideal. We really enjoyed playing beach volleyball one day and people played for hours. The next day they didn’t want to put the net up because of wind, then later when it was less windy they did not put it up because the chairs were in the way, we moved the chairs and then they said the ropes were not set up. Other resorts have a permanent volleyball net set up. Surely that would be a more sustainable solution. Overall, for the money it was a nice resort. If you want the newest resort out there, there are many more expensive options.

Olivia Chapman

The entertainment team is absolutely amazing. The service at the bar and at the restaurant is fantastic. Everyone is so nice and makes absolutely sure you are having the best time. I love dream sands. It’s close to everything you need. I love everyone here! Plus the room service is amazing as well.

Puskar Mishra

Rating: 3/5 - Location (5/5): The beachfront location is amazing—definitely the best part of the stay. - Food and Service (2/5): The food and service were average. Below average tasting food. Very diluted cocktails. It’s labeled as all-inclusive, but you’ll still need to pay for drinks(wines) at the restaurants, which feels misleading. - Rooms (1/5): The rooms are outdated and poorly maintained. Our bathtub wouldn’t drain, and even after being “fixed,” it still didn’t work. You’ll hear your next door neighbors through the walls all the time. Great location, but the outdated rooms and food make it hard to justify staying here.

M Harrison

Stayed here for 10 days, 14/11 to 24/11. We had a preferred room on the 7th floor with a balcony. The room was very spacious, and the bed was very comfy. The room was clean. The only downside was the room looked a bit tired and dated. The view from the room was very good. The preferred option was a good upgrade as we got a good deal, but it didn't make a big difference to the overall experience from not being preferred. The patio for the preferred breakfast we only used twice as the buffet restaurant had better service and more choice. As tipping decides on what service you get. The restaurants are okay, but it's a 4-star hotel, so wasn’t expecting too much. Personal opinion the Italian and Mexican were best. Beach and pool area very clean and plenty of sunbeds to go round. Overall, for a 4-star resort, it's very good, and the location is good for popping out to local restaurants and bars.

Aleksandra Macintyre

Fantastic Stay at a Lovely Hotel I had a wonderful time at this hotel! The rooms were spotless and well-maintained, and the food was absolutely delicious. The pools were clean and very inviting. While the beach is a bit rocky, it’s only a short walk from the hotel, which makes it very accessible. If you’re planning to visit Playa del Carmen, it’s a bit too far to walk, so taking a taxi is the best option. Overall, I had an amazing experience and would definitely recommend this hotel to others!

Christine Brittain

Wonderful resort. Staff are so friendly and helpful. Loved the Italian restaurant but long wait for a table. Daniela on the Joy and wellness team was so informative and sweet. Loved the shuttle services around the resort. The newly introduced spa activities were great. We will be back. It would be good if the resort did not allow people to reserve beds all day at the beach without appearing all day but that's human nature I guess!

Fayçal Mounir Ouafi

Our November 2024 stay at The Fives Beach Hotel and Residences was simply unforgettable! Traveling as a family with a 4-year-old, a 2-year-old, and a 6-month-old baby, we experienced a level of care and hospitality that truly exceeded our expectations. The staff were warm, attentive, and always eager to ensure we had everything we needed for a comfortable stay. The food options were outstanding, with a variety of restaurants to suit every taste. We loved the beachfront choices, offering casual pizza, Mexican dishes, burgers, and fresh seafood, as well as more formal dining spots perfect for an evening out. Each meal was delicious, and we appreciated the range of choices that made dining a joy for the whole family. The pool areas were another highlight, with several pools to explore, including a stunning infinity pool with sea views and a dedicated kids’ pool that quickly became a favorite for our children. The hotel is wonderfully family-friendly, providing all the essentials for a young family right in the room. If anything was missing, the lobby staff were only a call away, ready to accommodate any need. We were also impressed by the kids’ club, which offers supervised activities where children over 4 can play on their own, while those under 4 are welcome with a parent. We did encounter a minor issue during our stay, but Miguel and Mercedes took care of it quickly and professionally. Their prompt attention turned a small inconvenience into a testament to the staff’s commitment to guest satisfaction. Overall, our experience was fantastic, and we highly recommend The Fives Beach Hotel for families with young children. From the beautiful facilities to the dedicated staff, it’s a perfect destination for a memorable family getaway!

Alfred Hoxhaj

We stayed at the fives for my son's beautiful wedding. It was such a wonderful experience, from the staff, the room service cleaners, the resort itself. We had such an amazing experience with Crystian one of the servers at the buffet, he was so friendly and attentive like every single employee at the Fives was. I recommend this resort to everyone. We got to see some interesting animals and the beach was also very beautiful. 10/10 experience of a lifetime. Thank you everyone at The Fives resort!

Sugar Bomb

Nothing in the rooms, no information, no dishes other than a coffee cup. Rooms were clean. We couldn’t get into restaurants other than buffet places because you have to book them all the first day and they didn’t tell us that until the last day. The green spaces are AMAZING and clean. Beautiful views and the pools are so clean! Good entertainment. Very much a “kid” experience location.

Kam Boles

We stayed in the plush jacuzzi suites, wonderful! The rooms are quiet at night, but close enough to all the activity & restaurants during the day. Our butler, Luis, was outstanding! He made himself available 24/7 - even on his day off. He was visible around the resort all day & talked to us each & every time he saw us. He met all of our requests (& we are low maintenance) with ease & a smile. He is truly an amazing young man! The only negative to this trip was there was a takeover during the last 4 days we were there which prevented us from using all the benefits we receive as a member. (Sky bar specifically). We enjoy eating lunch up there & utilizing the hot tub & pool in that area every visit. We were not allowed to go up there at all, but reports from those involved said there were fewer than 12 people utilizing that area, but they were allowed to use all the services available to us members as a benefit. Kind of a double standard. Maybe the resort should look at the option of having the area only closed off at night to allow others to enjoy the area during the day. I know they block off areas other times for "special events" - this should be for this too.

Lan Ong

I mean I was surprised when I check in my first time at this resort. Didn’t expect what I would see at the “pool” area. Mostly topless woman .Yes it is an adult only resort which I have been to many in Cancun but this place is a whole other level. Great for young adult couple or singles or any age that is full of energy that doesn’t care for sleep. Pool games are fun and hilarious . Music will blast from 9am to 3am. Once music stop you will hear people barfing , stomping loudly at stairs , slamming room doors and room service knock till 4 am. Then the maids starts to clean around 7 am. Beach isn’t great and space is very small. For any first timer give it a shot to experience it at least once because everyone enjoy their lives differently . Just be careful with those annoying people trying to sell you time share. Those are the people who come to you once you are checked in and tell you they need about 30-60 minutes of your time to talk about the resort which will take half of your day wasted. Just ignore or say NO.

Roni Pagliuso

We visited the resort in early December and asked to have Miguel as our butler. As always the resort delivered great service along with fun entertainment and great food. Miguel is a professional at his job and as expected provided excellent service. It's clear he loves his job and aims to ensure as a guest your experience at the resort is positive and enjoyable. The poolside games were entertaining and despite the knee injury Rafa remained cheerful in doing his job. We enjoyed lunches with JJ and the service in the dining hall by Israel was excellent. The bar service by poolside by Gerry and his group was also delicious as always. Thanks for another fun week until we return down the road.

Larisse Mathews

We had an amazing stay and experience at Temptations! The food, entertainment, and facilities are top notch and we can’t wait to go back. A big shout out to our butlers Oscar and Ivan, but especially Oscar for finding my wedding ring that I accidentally forgot in the safe. Very safe place and the staff is amazing. Would highly recommend, you won’t be disappointed.

Karen Marks

We recently stayed at Temptation Cancún and had the most amazing experience. Our butler Vanessa was outstanding. She met us at check in and was able to help us with the most amazing room. She was very helpful with any reservations and requests. She was great at communicating and always around the resort if we needed her. We will definitely request her in future visits.

Madelyn Greco (World Champion Bodypaint)

Wonderful Winter Getaway - Royal Hideaway Playacar We came with a travel group who booked the resort in its entire capacity, so many of the guests were friends already or had a least been on vacations together before. This resort is a standout for it's exemplary service, fantastic cuisine across diverse dining options, gorgeous white-sand beach and spacious, lovely suites with private concierge service. The resort boasts beautiful bars, pools, hot tubs and lush landscaping as well, so traversing the property is a joy. We were delighted with the care taken in catering to us, to ensure our stay was comfortable. 100% recommend. As a group, we came in with our own entertainers, DJ's, etc. so I cannot speak to the usual entertainment offered by the resort. We were however thoroughly impressed by all aspects. 100% recommend.

Alessandra Nardi

We stayed at RH for our honeymoon and it was lovely. Very relaxing and beautiful resort. The staff is very nice and the food is good. The Azia restaurant was our favourite, and Joshua from the entertainment team was great. He made our stay fun and felt like we had a friend on the resort. The beach is beautiful. Would recommend to anyone looking for a relaxing vacation in Mexico!

Victoria K

I want to give this a higher rating as the people and service was impeccable. Unfortunately the rooms and facilities are showing a great deal of wear and tear. You can see through the paint to darker colors, lots of patching that leaves pumps, the buildings that house the rooms need a good update. The grounds are beautiful. Worth the money but don’t expect a 5 star resort as far as facilities. The Mexican show on Saturday was fun but they don’t publicize it and hardly anyone knew about it. Could have been a lot fuller. The people are incredible from the front desk to room service, to concierge. They all seem happy to serve. Ricky was a friendly concierge. Reya’s Lopez was so sweet when she cleaned the room. She was diligent. Fernando at the front desk. David, another concierge. All great people!

Vincent Giugni

I just spent a week at The Royal Hideaway. It was truly a great experience. Mario Hernandez our personal concierge took well care of us. Mario truly knows and delivers the highest level of luxury hospitality. The Royal Hideaway should be honored they have an amazing employee. I want to thank Mario for all of the great recommendations and literary he prepared for us. I would also like to recognize Irene who works in the deck restaurant. She was very kind and treated us so well. I was honestly blown away from how kind and accommodating the staff were here. Some other amazing staff were Fernando (Front Desk), Alfredo (Server at Azia). The Hotel rooms were also lovely as well with the touch of classic luxury. I will definitely will be back and look forward to seeing all the lovely staff. They are truly the back bone of the hotel operations and I truly appreciate every one of them.

Aaron Hemgren

Currently here. Check in took forever even though we arrived late evening. Only dinner option the first night was room service. Our phone in our room didn't work and still doesn't. Had to go back to the lobby to order with the phone there. Day 2 wake up no power and is only our building. Breakfast was ok at best service was great. Went to have lunch/snack about 3 pm and it was so bad we walked out. Only thing available to eat from 230 until your dinner reservation is room service or "snacks" at the spice. The snacks is leftover terriblness or terrible chips with Pico. We have traveled to Mexcio more than 20 times and this is by far our worst experience. Stay far far away. Save your money and stay next door at the Riu which is cheaper and a better time.

CHEN CHEN

Secrets is a lovely resort. The resort is quiet and very relaxing. The gym is a nice size and it is adequate. The beach is not great for playing in the water. Rocks, seaweed, and common ocean debris. I am not sure if it is because of the time of year (December) or tide. If we want night life. We may walk to the otherwise Breathless. Karaoke and a dance club. I think the electrical setup in the rooms can be upgraded. Only meaning the location of the HVAC, and light switched. The staff have been very accommodating.

Max Mahlke

We recently stayed at Secrets Riviera Cancun, and we couldn't have had a better experience. The resort itself was wonderful, and the staff went above and beyond to take care of us, even when the weather threw some challenges their way. A special shoutout to Luis, our bartender at the Preferred Bar, who really elevated our stay. He was always attentive, answered all our questions with a smile, and made sure we enjoyed our time. The Preferred Bar was a highlight for us, as some of the other bars were a bit overcrowded, but Luis managed to create a relaxed, enjoyable atmosphere that made us feel special. The entertainment team also deserves recognition. We had an absolute blast with the nightclub activities—karaoke, the silent disco, and a fantastic cabaret show. They brought so much fun to our evenings! And finally, the food! Every restaurant we tried was elegant and served absolutely delicious dishes. We couldn't pick a favorite—they were all fantastic. Thank you, Secrets Riviera Cancun, for a memorable trip. We'll definitely be back!

Steve L

Quick review, beach is murky, dirty, rocky, pipes at the end of the property constantly pumping gravy looking water into the shoreline, so basically unswimmable. Bobcat is running along the beach shortly after sunrise, construction workers having loud conversations, basically it's not worth upgrading to the ocean view swim up because you won't be able to sleep in. Service is a great group of people, just very slow, food is not great, don't drink from the plastic cups bring your own. Swim up pool looked great at first, towards the end of the week it was filthy and cold. I don't recommend this resort at this price range.

Nath V.

This is my first time at a resort. Looking at the other reviews I had doubts about the place. I really wanted to have a perfect stay for my honeymoon. The place exceeded my expectations. The staff, especially Frida, Esteban and Clayton really made our life easy, by answering all our needs and suggesting places to visit, the best deals to visit Cancún The beach is rocky but has a beautiful view. It is not far from other activities if you want to go snorkelling at Akumal or go to playa Tortugas for a nicer beach. The food was great. My highlight were the buffet, the steakhouse and rose water. Would recommend to all my friends if they want a luxury stay without paying the big price.

Joel Melburn

Honest Review Nov 7 to 14, 2024 Room 2414 Overall, we would recommend to a person who has never been to an all inclusive because it will set the bar reasonably low. Many other places are much better! First Impressions - Construction I completely understand maintenance has to happen at resorts (and this one needs it! but…) on our first day we encountered a team of construction workers hammer drilling the concrete around the swimming pool causing a lot of noise as we entered the pool area to get drinks and food while we waited for our room. Luckily this only lasted the first day but first impressions are lasting impressions. Speaking of first impressions, shout out to the best servers at the following restaurants, you all made our stay so much better! Rosewater - Yesenia, Lilly and Amara Secrets Pool side - Urbano and Mar Preferred Club- amazing and kind Luis! Makes the best Mexican Hat on the resort. The Grill - Christian He is knowledgeable and attentive and very nice There are so many workers and they were all so pleasant and nice and noticeably hard working! If not for the staff, this place would be so much less tolerable. Also, there is lovely scent on the main floor by the reception/preferred club, even our toilet paper had a delicate scent. Within a few hours of getting into our room the ceiling leaked water causing a large and dangerous puddle on the marble section of floor which could have resulted in a serious injury. My girlfriend slipped pretty bad but luckily didn’t get seriously hurt. When I called the front desk/reception, they didn’t want to believe that we had a leak. They simply said to open the patio door. I said, that's not the issue, there is water nearly pouring in our room. She dismissed me and said open the door then hung up. Not satisfied, I went to where we checked in and said what had happened. Within 5 min a lady showed up to clean up the water, as soon as she saw the water running from the ceiling she got on the radio and a maintenance person was there to clean out the AC drain. Not a huge deal but the ignorance and dismissing of a guest was unacceptable not to mention what would have happened had my girlfriend hurt her head when she hit the deck. The Room Rooms were very clean, and the cleaning staff was there every day. The rooms don’t have any wine, vodka or hard liquor and instead there is a very light Mexican beer, soft drinks and water. The shower is very exposed which is ok for some but not for all. Even the curtain you can close leaves two sides with open glass. The toilet has frosted glass but no lock and open top and bottom. I’m sure you get the gist here, not much privacy especially for those very self conscious. We missed having towels made into animal figures or roses spread on our beds, not required but some places do that every day. General Observations Elevators are not air conditioned making it very hot, they also smell moldy. The restaurants and especially the buffet have poor AC making it very hot and humid to enjoy dinners. We found ourselves rushed to eat and leave so we could get out of the heat. Building 2 ground floor hallway has no ceiling lights making it a little too dark to walk back to your room at night. The outdoor restaurants don’t have any ceiling fans which makes it extremely hard to sit for long, it’s so hot, a small breeze would make a world of difference. For the indoor restaurants, they don’t have ceiling fans and run the AC on low or off. To add that it takes a long time for the food to arrive doesn’t help. One example, at the Asian restaurant (Silk City) it took 1.5hrs for our main course to arrive. Not all were that bad but most were around 45mins with the exception of the Grill. But on the positive note the food was very tasty and fresh at all times and at times some waiters went out of their way to get you what you wanted even if they had to walk at night in the rain to a different restaurant. Continued... In the Noteworthy section because I exceeded the character limit

Kelly Campos

My recent visit to the Excellence Hotel was made all the more memorable by the outstanding service we received from Ramon and the entire restaurant staff. From the moment we walked in, we were greeted with warm smiles and friendly faces. Ramon, in particular, at the Grill, stood out for his attentiveness and genuine hospitality. He made sure our dining experience was flawless, attending to our every need with grace and efficiency. The food was exquisite, each dish served perfectly on time, and the flavors were nothing short of delightful. And, of course, we can't forget the dessert! The sweet finale was the perfect ending to an already perfect meal. Thank you, Ramon, and the entire team at the Excellence Hotel, for making our visit so special. We look forward to our next visit!

Cara DeKuyper

Our stay at Excellence Resort was made unforgettable thanks to Raul and Daniel, the outstanding beach concierges in the club section. Daniel went above and beyond by arranging for a local pharmacy to deliver medication, and Raul ensured our cabanas were set up perfectly each day. They consistently delivered specialty drinks and cold towels every day without being asked and brought kindness, humor, and warmth to every interaction. All other servers at the resort are also excellent. I want to also note that Abner who was our server every morning at the Magna Restaurant was also exceptional. He remembered us and our preferences. He made wonderful suggestions and just brighter our day. However, we were disappointed upon check-in to be assigned a room with two double beds, despite requesting a king bed before arrival. As a same-sex couple, this felt dismissive. Jessica at registration was exceptionally curt, unhelpful, and unapologetic, making us feel like an inconvenience. Maybe a little diversity training for the club registration staff would help. If they had even apologized once it would have diffused our frustration. While our check-in experience was frustrating, Raul and Daniel truly saved our trip with their exceptional service. Excellence Resort is lucky to have them!

Adam Miller

We had a wonderful time at the Excellence. Our second time! All of the staff was very attentive and we could not have asked for better service during our vacation. The resort is very clean, the rooms are great, and the food and drink offerings are plentiful. Our last day was spent along the lazy river where our server Antonio went above and beyond all day for us. He was so pleasant, courteous, and prompt. His tray was always filled with full glasses and empty. He hustled all day long as there were no empty chairs. Thank you Antonio and the entire Excellence team for a great vacation!!

Karen Hardin

Daniel with cabana services was awesome! He was attentive, service oriented and helpful in every way!! In fact all of the beach cabana services in the Excellence Club were amazing…drinks, food, the reflexology massage - truly a wonderful experience!! We ate at the Lobster House where Geronimo did an excellent job serving us a great meal for dinner. The outdoor dining was amazing!! Elizabeth became a treasured friend as she came tirelessly throughout the days to our beach side cabana bringing us food and drinks (many drinks) to ensure our vacation was the best it could be! Her smile, warmth, and genuine interest in making our time special is so appreciated!! I not only wish her the best, but tell you if you have the opportunity to meet her, you are in for amazing service!! Thank you, Elizabeth!!

emily shepard

I can't recommend this experience enough! The service is top notch. Jorge made the pool experience so easy and fun, and kept the drinks coming! Itamar was the absolute best with the active entertainment... Rifle shooting, archery, pool and beach volleyball... He made everything so much fun and made us feel welcomed by remembering us every day and taking time to talk to us and make the sports more entertaining! We love this place and the people! The food was also good and the rooms clean! Angelo was also absolutely hilarious and so fun!

Dipen Shah

Overall, my experience was good. The resort is massive, and getting from one place to another requires a cart. While the food could use some improvement, the golf course and spa facilities are absolutely top-notch. I would definitely recommend this place for a relaxing getaway!

David Parkin

First time staying at this resort and I really enjoyed it. Upon checking in, I was asked if I wanted to upgrade for a reasonable rate; my new room was ocean front with a spectacular view. Plenty of chairs at the pool and beach to chose from. Food and drinks were good. The staff was absolutely fantastic; always asking if I needed anything, including shuttling between lobbies. I highly recommend.

Justin Gutierrez

There is no way to describe this experience other than amazing. The food was amazing, hotel was insane, the all you can eat buffets were delicious and convenient, and the restaurants had individual experiences. Especially the circus one, that may have been the best I’ve ever seen in my entire life. I would 900% recommend this trip for families and alone. Definitely get the membership, it will be worth it in the long run. Their accommodation is great. Check in was awesome, the gave little moist towels and free cucumber honey water which tastes delicious. The whole hotel looks elegant, and they have a gaming area for teens and a kid area to check your kid into the place to let them play games, bumper cars, movies, and more! Water park was also very fun! I think the best part was the food experience since they all have a unique setting and gimmick! The travel was easy with shuttles around the resort and the other 2 resorts. I personally think it’s the best place for a vacation, no doubt about it! They have a photography service where they take photos for an amazing vacation photo! The room keys are very convenient as it’s a wristband you wear. The views are amazing and just breathtaking from some of these hotel rooms, and they have ice dispensers and a mini bar to your convenience! Overall, one of the best trips I have EVER been on

Clay Melder

We decided to spend Thanksgiving at Moon Palace - Sunrise this year for a change of scenery. The area is decent, some of the food is good, the service is good most of the time although room service and some of the other services are a bit slow. Overall, we found the staff to be pleasant. Also our first experience at an all inclusive, which was exciting. The building and grounds are "average." They're outdated but generally clean except the hot tubs which had footprints and (what looked like) fungus on the bed of the tub. The second day of our stay, the power in our room went out and we couldn't finish getting ready. Just our room, not the rest of the property. We received $500 in resort credits and were excited to use them at the spa. To use the spa, you have to book via the app, which we attempted to do a few days in advance. You "submit an inquiry" and then someone either calls or messages you to confirm. It took quite a while for someone to follow up on our inquiry, then the agent allowed us TEN MINUTES to respond/confirm before closing out the request. So, we lost the chance to book. We tried numerous times and the spa was completely booked thereafter. While our friends enjoyed the spa, we were stuck sitting in the pool waiting on them. Tried to book a tour, and once the agent confirmed the tour, the agent followed up to apologize and let us know the tour was fully booked. I feel like we had one disappointment after another, so we've nearly written off visiting any Moon Palace properties at this point. Our stay wasn't bad. But it wasn't great. I feel there are many other options to consider with potential to deliver better experiences for the cost. I am so sad we didn't get the chance to experience the full set of amenities and experiences.

Kailash Chughwani

Worst possible experience, called 3 times before arriving to make sure for the whole group to get nearby room for Christmas vacation. Confirmed and assured at check -in as well which took 2 hours and then again spread the whole group out. They will make any room in the middle of nowhere as part of Sunrise which was what we booked and it’s more than a mile away. Not worth the time or the money spent. Not coming back and advise to check the location before booking.