Kaiya Ifedebe

Don't worry about the bad reviews! I recently visited with my mom a few weeks ago and this place was great! Just a regular fun resort. The food was exceptional and we didn't get sick once! The water was safe for me to drink. The best part of this resort is the entertainment team by the pool: they had people play games to win prizes by the pool, and had activities like beach volleyball, water aerobics, etc. The rooms were decent. We were on the 3rd floor and we had zero bugs/animals in our room, and it was nice and cold. The water pressure from the shower could be better! Also the resort offers almost any excursion like cenotes, beach clubs, food/rum tours, swimming with turtles etc (at the excursion booking booth in the lobby). The staff are the sweetest most hardworking people!

Andreina Nunez

I have to say that before we arrived I had read the reviews and I was very afraid that we were not going to enjoy it. BUT... we had an amazing time. Yes, the rooms need some tender love and care, only one day we didn't have hot water to shower. The last 2 days of our trip the electricity in the room was very on and off, I couldn't get my phone all the way to 100%, after 2 hours of charging it was at 25%. The Beach was great, the pools were great, the food was a good, consistent 8/10. The French restaurant was a 10/10. We saw a LOT of animals, my kids were super excited about it. Night time shows were sooo Fun! We had an amazing time overall. Big thanks to Alfredo the driver and Felipe the bartender at the beach bar. They were awesome!

Jacob Prins

My wife, two daughters, aged 3 and 1 and I travelled to Bluebay Grand Esmeralda from April 12-19 and had a wonderful experience! The pool and beach were amazing and there were plenty of tasty food options. We loved the coffee at the coffee shop and the soft ice cream. We have no complaints about this resort, the staff were friendly, the rooms and grounds of the resort clean. We felt it offered great value and a great family experience. We enjoyed strolling the grounds and seeing the wildlife and would love to return.

S A

We stayed at the BB for 7 days with my family and it was beautiful and relaxing. The entertainment team was incredible and so full of energy! We had the pleasure of meeting Silver, Kaci and Alondra. They were so fun!! Their energy was contagious!! Thank you to the all the staff for being so kind and accommodating. I highly recommend this resort for families!

Tina Lynn

We stayed at this resort 2 weeks ago, first time. Myself, husband and 2 girls (14 and 15). I gave 4 stars for our room only because the sink drain had a strange smell. But the water pressure and temp in showers were always perfect. We stayed at building 6. Housekeeping had our rooms super fresh, the rooms were very clean (despite being dated, they keep their property very clean). Fridge was always stocked. The service from every single staff member there was phenomenal. Staff was so kind, attentive, helpful and made us laugh, feel so welcomed and really connected with us. We requested our room be decorated a certain way for our daughters 13th birthday, and it was beautiful! She felt so special. At the steak night restaurant a server made Minnie mouse ears out of their cloth napkins and put them on our girls heads, it was so memorable for us. They laughed so much. I really appreciate the kind gestures they have made to make our stay very enjoyable. The food was fantastic and so many options - even for picky eaters (hot dogs, burgers, fries, salads, fruits, the list goes on). They had many shows, which we all absolutely loved. We were however a little disappointed in the lack of loungers throughout the day by the pools. I would see alot of people leave towels on loungers for 3 to 4 hours (while being absent from the pool area), which could have been left open for others to enjoy. But this issue didn't put a damper on our great stay. Our stay was fantastic nonetheless. We will definitely be back. Thank you all at blue bay grand Esmeralda. We appreciate everything you did to make our stay incredible 😊

Todd Hoff

Overall, this resort was lovely. The staff were friendly and helpful with good English. Everything was clean. The a la carte experiences were absolutely worth it as the buffet can get repetitive (but still tasty). The staff at the restaurants are incredible and knowledgeable about the menu and the food is good. Specifically Abraham and Isac at the Mexico Linda restaurant! The pools are huge, the beach is nice, and there’s very good snorkelling in the beach area. The resort is huge with lots to do, however some things require additional payment. Would absolutely come back!

Puja Bablani

Very disappointing experience. I’ve been to several resorts and this has been the worse. The rooms are super outdated and are in need for a serious renovation. The bathrooms have broken titles. The service is the worst. If you ask the staff for something their first response is no. Getting reservations at the a la carte restaurants is nearly impossible. Although we were allowed only 2 for a 4 night stay, we managed to get reservations for 1 restaurant only. We didn’t get any service at the beach. The only way to get any service is if you tip the servers before asking for something. The bell boy didn’t show up when we asked for one. All the amenities are spread out across all the 5 -6 resorts and it is a hike to get from one resort to another. It’s more of a 3 star resort.

Fred Yousefi

The Barcelo complex is located near Playa Del Carmen. There are four resorts in the same complex an hour south of the Cancun airport. The Barcelo Maya Beach is an amazing Beach resort. Great service. A lot of hard working employees. The food is very good. They have excellent nightly entertainment. Barceló Maya Beach is also kid friendly. I definitely recommend vacationing here.

Lauren Wall

A great experience overall. The beach here is beautiful. Plenty of seating at pools. Staff was lovely. Gluten free girlies listen up! I had breakfast each morning at the Beach Buffet, and Selene was always our server. She got me made to order gluten free pancakes and waffles each morning. She was SO nice and fun to be around. We found all of the staff to be wonderful here and had a great time.

marie-eve brunet

The room is OK but bathroom kinda gross, its really old and you can see mold on the ceiling. Staff is sometimes really friendly (buffet or grill) but really seem to not care at the front desk or even at the pool bars. One of the a la carte restaurant was full all week so we couldn’t try it and all the restaurants were full the first two days of our trip so we only had 3 restaurants instead of 4. Also all the restaurants want you to order really quickly, even the desert. Best restaurant is tokio, the food was really good. Buffet is big you can easily find something you like. The beach was beautiful but not enough chairs, there is place to have a lot more and people all get up early to reserve them. Resort is big and was almost full when we were there but it was really calm. It’s a little far from the Cancún airport (1h30). The gym is big and really clean!

Rachel Dziver

Amazing dinner. The Garlic Soup was delicious. The mussels very tasty and the sea bass??? Melt in your mouth fantastic. Finished with the almond tart which was the perfect combination of almond and not too sweet. Thank you for a mouth watering dinner. 🩷🩷🩷🩷 not to forget the staff…. They were super helpful, polite and patient with my questions and lack of Spanish. ❤️❤️❤️❤️❤️❤️❤️

olenaber.imaginefinancial

It was absolutely amazing dinner. I don’t even know how to describe it our experience. Host was top notch. Our server was great and the manager stopped by to ask if we had a good time. Food is delicious. We were in and out less than an hour, wow!!!! Thank you so much for your hospitality.

Vanda Dr. Nagy

We always had a great time in Caribe Restaurant Buffet, whenever we ate there. We usually chose the lovely outside area to have our dinner. Our server, Ricardo Kuyoc, always took care of us. The food was also beautiful. We recommend it with all heart :)

Kevin Rosario

I spent the past week here and it was the perfect vacation spot for me. The gym is really great and has a squat rack, barbells, and most of everything else you’d need. It’s definitely not a typical hotel gym. Reyes, Lupita, and Pablo who work at the desk at the gym were always very nice and super helpful. I was a little worried about the food situation, but thankfully they pretty much always had healthy food options available at the buffet (roast chicken breast or turkey, baked fish, steamed vegetables, lots of fruits). And the fruits are incredibly good. All in all it was a great experience. I’d definitely come back.

Kel Summers

My family ate at the La Trattoria restaurant and we were very impressed with the food and service. Highly recommend the lasagna dish! My daughter is a picky eater and our server Frank to the initiative to suggest that the chef could prepare a pepperoni pizza for my daughter which was not on the menu. Very impressed

Lynn Holm

Dinner at the Santa Fe Restaurant, Barcelo Riviera Maya. Our waiter, Jorge Morales was excellent. He was professional, conversational and knowledgeable about the meals available. He made our evening out extremely enjoyable with his service. I would highly recommend.

Kim LeBlanc

I was here with my husband for a wedding with a large group of friends a week ago and we had a great time! Overall we loved our stay, beautiful weather, lots of pool activities, you get access to 3 other resorts & beach was lovely. This resort was also really good for nightlife! Our biggest complaint was the size. This resort was huge and involves a lot of walking. But if you like large resorts you would like this one. Even if your planning on a pool/beach day our group was getting 15,000-20,000 steps a day. I'd also say this is more like a 3.5 star resort just solely by judging the upkeep of the rooms and resort bathrooms. They were a little rundown and older school than other resorts I've seen. And there were some smells around most bathrooms that was consistent. Overall though this did not ruin our time just trying to give an honest review! Some of these things don't bother most people so don't let these comments sway you from booking. We had a wonderful week!

Audrey Grocott

While on our honeymoon, my husband and I got in late our first night and didn’t have dinner reservations & Jorge Morales made sure we got dinner that night. We just came back for our second steak meal this trip and had the same fantastic meal (rib eye!) and great service. We definitely want to eat here again and would ask for Jorge to be our waiter every time!

eleanor archie

My overall experience here was great. The wide variety of activities makes it easy to find something fun to do. I will admit that the food options were disappointing ,and I found it hard to find something good to eat at the buffets, but the food at Santa Fe Steak House was amazing. Our wait staff, Jorge Morales and Alexander Guzman, provided excellent service and really made our dinner an enjoyable experience. They really make a great team!

Yan Shusterman

We had dinner this evening at the Santa Fe our service was out of this world. Our Server was Jorge Morales he was amazing very thorough and to the point. He made great suggestions for our mains and we left the Restaurant very satisfied. Looking forward to coming here again in the near future.

Jeff Lepore

We are currently staying at this resort and we are having a blast. There is 11 of us here and the hotel has been fantastic to all of us. Alejandro from the swim up bar will take care of you when it comes to the drinks and will provide shots without even asking! The restaurants have been very good and offer plenty of food options, Route 66 staff was top notch and the hostess was a great guy! The resort offers plenty of activities whether it’s around the pool, shows and activities for the kids. Roman who offers a cold plunge down at the beach was nice little bonus you can do in the mornings. Overall very happy with Ocean Coral and Turquesa!

Wendy Winkel

Had a wonderful week! Service was top-notch and everyone always had a smile on their face. We stayed in the privilege area and the experience was worth the extra $$. Having a great bar, privilege lounge and restaurant and loungers so close to our room was a major plus. Housekeeping was thorough and no issues with restocking the room and bar reach day. Carlos, our butler, made sure that everything was good each day, from our reservations to our accommodations, he was always there to help. Diving can be arranged right onsite and they pick you up on the beach. Alberto (dive master) brought us to a bunch of different sites along the protected reef right offshore. Reefs are in good condition with lots of colour and wildlife. All in all a great experience and I hope to come back soon.

Eve Major

I really have been enjoying my stay at Ocean Coral & Turquesa. It was my first trip alone and I was a bit worried especially as a young Canadian woman but they really made sure I was safe and content. The staff were the most fun and nice that I ever encountered in a resort! Special mention to Jorge Villegas who really made sure I was having a great time and took care of my reservations 💜 One thing I recommend however is to NOT mention politics because it might lead to an argument, especially after too much tequila 😅 Beside that, I met so many friendly people (and cute guys 🤭) The food and drinks were also excellent. Im a big fan of tacos and grilled/roasted meats & veggies so I was a happy girl. The beach was amazing too although some days there were seaweeds but it is normal and did not bother me. My room also was huge and comfortable, always clean too despite me being quite messy some days 😅 Anyway I had a great time here and would recommend it even for people travelling alone looking for a restful & party vacation 😴💃

Dean Thompson

It was a great stay...no complaints. it our first time here... Luis our butler great. All our requests completed to our satisfaction. Also he was always making sure we were being taken care off. The Bristo at El Peso pool was the best...a big thank you to all the staff our lunches, breakfast and drinks were great (Ivan , Freddie, Maria, Marisol, and last the drink man Wilbert.) In reality all the staff and food at this resort are fantastic.

Linda Romao

Our experience here has been nothing but amazing. We are returning customers and will continue to be! Thank you first to our incredible butler Jesus (you make this destination special for us). José and Claudia thank you for making sure we are comfortable by the pool daily. Ricardo, thank you for always making sure our poolside drinks are full. Emmanuel and Eduardo, thank you for the best breakfast and lunch service. Angel…you also have a special place in our heart and provide us the best of service regardless of the day. Sandy and Christel you ladies gave us incredible service as well and we look forward to more dinning experiences together. OCT thank you! If your thinking about booking don’t think…just do it.

Natalia Sudakova

Our stay at The Fives Ocean Front in Puerto Morelos was nothing short of unforgettable — a true 10 out of 10 experience, made even more special thanks to two incredible managers: Cristina and Jenny. From the moment we arrived, Jenny greeted us with warmth and care, going above and beyond to check us into a room far more comfortable and luxurious than we ever expected. It truly set the tone for a wonderful week ahead. Throughout our stay, Cristina was simply amazing. Every single day, she took the time to check in with us, asking how we were doing and making sure everything was perfect. She helped us with small things (though there were hardly any issues to begin with) and always with such kindness and professionalism. She even helped us find the perfect table to dine at — her attention to detail did not go unnoticed. All of the restaurants at the hotel were outstanding — delicious food, great service, and a beautiful atmosphere. And our room? Absolutely flawless. Spotlessly clean, spacious, and beautifully designed — it was truly a dream. Thanks to Cristina and Jenny, our week at The Fives Ocean Front felt like a dream come true. Their dedication, warmth, and exceptional service made all the difference. We’re already looking forward to coming back!

Kelly M

Really nice hotel with amazing food and drinks. Good service in the restaurants. All meals are sit down and served (no buffet) from one of the three restaurants. All inclusive is the way to go here unless you are planning to eat locally (breakfast could run you about 70$ CAD for something pretty simple). Plenty of top shelf liquor and canned/bottled beer (I didn’t use my travel cup here once). Rooftop infinity pool and restaurant is adults only. There are not many kids here (not much for them to do but swim in the ocean) so they are mostly small children with couples. We were upgraded to an amazing room with a room level balcony and rooftop balcony with loungers, patio furniture, whirlpool (we did not fill it as the pools were very clean and refreshing and located on our floor). We did see the regular rooms as well which were also very nice. Fridges, sinks, hot plates and counters for food prep if you so desired. Rooms are very clean (as is hotel), comfortable beds and plenty of towels incl. shower gel, shampoo, conditioner etc. There was sargasm on the beach however they had workers out there 7 days a week clearing it and it wasn’t really an issue. The water is very nice all along the beach and you can walk to anywhere you like to go in. There are also restaurants and bars along the beach you can stop into on your way to the market square.

Habiba Adib

I had the pleasure of staying at the Fives, and I must take a moment to highlight the exceptional service provided by Yoé.(Joey) From the moment I arrive to the restaurant she greeted me with a warm smile and an infectious enthusiasm that instantly made me feel welcome. Her professionalism and attention to detail were truly impressive. She took the time to answer my questions, recommend local attractions, and even provided helpful tips for getting around the city. It was clear that she genuinely cared about ensuring my stay was enjoyable. Throughout my visit, she was always available to assist with any questions or requests. Her friendly demeanour and willingness to go above and beyond made a significant difference in my experience. I cannot thank her enough for her outstanding service. Yoé (Joey) is an invaluable asset to the Fives and I look forward to returning, knowing that I will be greeted by such a dedicated and caring professional. Valeria also is a great person , always smiling, making conversations with guests and making sure that your stay is perfect. Highly recommended!

Sindi Skenderi

While we were at the Fives, a modern, boutique hotel with relaxing and inviting design, the Sargassum season started, weeks earlier than prior years. The upstairs Ki'in rooftop restaurant was also closed during our week for menu redesign (bar and pool still open). We were disappointed that we weren't able to access the beach, and were only allowed 1 restaurant for breakfast, lunch and dinner. The staff was incredibly proactive and service-oriented. When I requested to chat with the Hotel Manager, Octavio came and spoke with me the next morning. He listened carefully to our concerns and sympathized, telling us he had hired a tractor to come that day and remove the Sargossum. He also offered us a wonderful personalized dinner on the rooftop and option to eat from the RoMarley kitchen for dinner as well whenever we want. We've been to many different resorts, Secrets, Hyatt, TRS Coral, and we've never felt listened to like we had with Octavio. It's easy to pretend you have great service online, but very rarely does it actually show in actions. He seems to understand that we (customers at hotel) are the most important part of the experience. Thank you so much. Because of you and your team - Christan (the incredible, incredible chef) Berenice, Cristina, Abraham (x2), Gustavo, Jenny (x2), Sergio, ALL - we will absolutely be back to the Fives. Btw. Puerto Morelos is a 15' walk and a charming, friendly and bustling fishing village! This is an excellent location. Thanks.

Tom Windhausen

I recently had the pleasure of staying at The Fives Hotel, and I cannot recommend it enough! From the moment we arrived, the staff was incredibly welcoming and attentive, making us feel right at home. The check-in process was smooth and efficient, and we were thrilled to discover our spacious and beautifully appointed room. The amenities at The Fives are top-notch. The pools were pristine, and there were plenty of comfortable loungers for relaxing in the sun. The on-site dining options were outstanding, with a variety of delicious dishes that catered to every palate. I especially loved the tropical cocktails at the pool bar! A special shout-out to Cristina, Elvis, Daniel, and Adrian, who were exceptionally nice and helpful throughout our stay. Their friendly demeanor and willingness to assist made the experience even more enjoyable, and we truly appreciated their efforts to make our stay memorable. What really stood out, though, was the level of service. The staff went above and beyond to ensure we had everything we needed, and I felt truly pampered throughout our stay. The hotel’s location is also fantastic, providing easy access to local attractions while still feeling like a peaceful oasis. Whether you’re looking for a romantic getaway, a family vacation, or just a place to unwind, The Fives Hotel delivers an unforgettable experience. I can’t wait to return!

Kristin Mould

I recently had the pleasure of staying at The Fives Beach Hotel in Playa Del Carmen, and I can't praise it enough! From the moment I arrived, I was impressed by the impeccable cleanliness and attention to detail throughout the resort. Every area was absolutely spotless, which made my experience even more enjoyable. The food and service were truly five-star. The variety and quality of the dining options exceeded my expectations, and every meal was a delight. The staff were incredibly friendly and courteous, always willing to go the extra mile to ensure a fantastic experience. One of the highlights of my stay was the NRG2GO Fitness classes. I particularly loved the yoga and Pilates sessions led by the extremely thoughtful and talented Shyla Hacala. Her expertise and passion for fitness made each class both enjoyable, restorative and rewarding. Overall, my stay at The Fives Beach Hotel was nothing short of amazing. I can't wait to return and relive this wonderful experience! Highly recommended for anyone looking for a luxurious getaway in Playa Del Carmen.

Dria Ford

I had my wedding here April 19, 2025. When I first started searching for locations to celebrate my big day, I came across the fives. I read previous reviews and I soon connected with a sales rep to further discuss pricing and inclusions. After our first conversation, my fiancé and I knew this was location for us. The process was very hands on, Valeria was our intital sales rep. She stayed in contact with us for months via teams, email and phone calls. 2 weeks prior to the wedding is when the magic happened. We were connected with Mar, and Max. Mar and Max was our wedding coordinators. Mar is extremely intelligent, extremely organized, thorough and she remembers the details. There were times I called Mar with extreme anxiety and needing support on navigating unexpected challenges. Mar stopped what she was doing, located me on the property spoke to me with kindness, solved the issue immediately even if it included adding upper level management, Juliana. They made sure I never lost focus on what was most important, they never allowed me to linger in any unexpected challenges (weather, shipments not arriving) . They worked last minute , and overtime whatever it took to get the job done. My wedding day was a dream, Max stayed with me. Max and team helped assemble my wedding dress. They made sure my dress was spread out correctly while I walked down the aisle. Max and Mar checked in with me throughout the stay, during the wedding and made sure my guest had the best experience. Planning a wedding can be extremely stressful if you don’t have the right team of people in your corner. I couldn’t have asked for a better team. I will remember this experience for the rest of my life. Thank you Julianna, for holding my hand before I walked down the aisle. Thank you for reminding me to breath and take in my moment. Mar and Max you are fairy wedding angels that sprinkled everything as close to perfection as it could get. You helped bring the dream wedding I always envisioned as a little girl to life. I had my Cinderella moment with you both at my side. This resort is gorgeous, the food deserves a Michelin star. I did wish their was a hip hop dance lounge, with more of a party vibe for adults..but none the less all my guests enjoyed their stay. I highly recommend this location, if anyone is looking to have a wedding.

Lu Harding

We came with family to celebrate a Senior graduating high school this year. We had a wonderful time! The resort is immaculately maintained, with lots of options for poolside fun. There is an incredible walking path through the jungle that is magical at night. We had a suite with a rooftop cold water jacuzzi and plenty of places to lounge. We even had a visit from a large family of monkeys who joined in on the roof one evening. But the best thing about the Fives is the staff. They are warm, kind, friendly and helpful. We will be going back!

Callie Secor

We have now stayed at The Fives 3 times and it's been a present relaxing stay everytime! We stayed with 9 people and the process of checking in and out was a breeze! The staff was friendly and welcoming! Everyone you walked past said hello! As well as one of the night we ate at Flavours one of the waiters was making balloons animals for the kids! They loved that! The shows at night were fun to see and experience! Some past reviews have comments of adding pricing to things like the ice cream, they have free flavors that are included in your stay. We didn't care, those flavors were just as yummy! As well as room service delivery of 4 dollars, we only used it one time so it wasn't as big of a deal as past reviews are making it. We are already looking forward to planning our next trip!

Julie Léger

Traveling with a 3 month old and we had a wonderful experience. Tons of kids/babies around. Resort is easy to navigate and big enough without any overcrowding anywhere. We had a fantastic waiter by the beach which made our stay enjoyable - thank you Juan! We equally had a great waiter by the pool who was so lovely - thank you Juli! Frankly, the highlight of the resort is the service - everyone was beyond lovely and so friendly and helpful. Our favs restaurants were the Thai and French… Also, make sure to try the burgers on the beach! Would recommend this resort as a baby/kid friendly spot. The commute from airport to resort by private shuttle was an easy and smooth 45 minutes.

Amanda Fahey

This resort is one of a kind. The entertainment group (Daniel) is top notch. He gets everyone up and moving, he plays the best music! His smile and dance moves, are contagious. Thank you so much for being the best entertainer! We will miss you but we’ll hopefully see you again when we come back… which we will, 100%. The rooms are beautiful and kept in immaculate condition by the cleaning staff. The A La Carte restaurants are delicious, quick and efficient by the serving staff. All in all we love this resort and will come back over and over. Thanks again to the Grand Sirenis for all your hard work you put in to make all of us traveller's have the best experience. It’s all thanks to you guys!!!

Jordan Cella

Amazing hotel couldn’t not fault it at all, the food, the location and the staff. There is something for everyone here, during the day the pool entertainment with the staff and the music has been excellent Daniel has entertained us all holiday as well as David.The evening shows are also great and are a great way to start the evening after food. Me and my partner got engaged at the hotel half way through our holiday and we couldn’t think of a better place to have done this. It has really been a holiday of a life time that we will never forget and will hope to return some day!

S D

Been to the area multiple times. This was easily the worst experience. Come to mexico for greasy hot dogs and hamburgers... its about all they offer unless you like a warm soggy sandwhich. rooms with no ac and ones that work the filters are moldy. Fans in rooms have an inch of dust on them. If you want a la carte you have to book day 1 and you might get in for the end of your trip. They won't tell you that tho. Tried to ask where an event was and they couldn't even tell me. Suggested I wait for a shuttle and just be asked to drop off there because "they should know where it is". Lights didn't work in a bunch of rooms. Toilets didn't work in a bunch of rooms. 2 maybe 3 star resort at best. Save your money. Lots of resorts in the area that are cheaper and far superior to this place.

Duane Bollinger

Daniel of the entertainment team is amazing. He plays great music and really knows how to get everyone going! His energy is contagious. There is nothing at this resort that disappointed us what so ever. The food has been top notch, and our two rooms were great.

Dean Hodges

This was a return trip to this hotel. They recently spent a lot of money and time remodelling the lobbies and restaurants. From our previous visits the food quantity had dropped however the quality greatly improved which I personally would prefer. It does seem that they are slowly remodelling and repairing the rooms as a couple of the buildings were boarded up and had workers around them. The buildings to the south seem to be down the list in order of repairs and remodelling and this is where we stayed. The rooms a year ago were showing signs of wear and tear and after this trip in February it was very clear they were in need of repairs. There was nothing greatly bad with the rooms just a lot of cosmetics were damaged. The resort itself has great facilities though some are starting to show their age. The childrens pool is great but a couple of the fountains needed some repair as they posed a slight tripping hazard. The evening events in the theatre are fantastic both for the children just prior to the show and then the main shows after. The beach is spectacular and the staff try their best to keep it clean of garbage and seaweed as best they can. The staff are all fantastic and very friendly they are just working with some limited facilities in some instances but it does seem management are addressing these with remodelling work.

Shad L

This was a fabulous getaway for us. Pricing was good and we weren't disappointed by the resort. Lots of different food to eat. The restaurants were nice with lots of options. Make sure you make your reservations 7 days in advance. You can do this before you arrive by emailing them. The beach was immaculate and groomed daily. The service was excellent. Drinks were made quick. The pools were clean. The rooms are huge, with a lot of space and their own decks. The entire layout of the resorts is stunning. The decor of the main entrance is beautiful and their indoor theater offers dinner and a show with individual tables.

Linda

We just returned from our trip and we had an amazing time. The resort was beautiful and was well maintained. The staff was very nice and they worked hard to maintain the grounds, pools, etc. We stayed in the Two-storey Ocean View Suite. The room was spacious with amazing views and was very clean. David was our concierge and was extremely nice and helpful. You do have to make reservations for the restaurants for dinner with your concierge. We ended up getting some late reservations because the earlier times were full but the food was delicious and there were a lot of options and the restaurants themselves were beautifully decorated and very clean which made for an amazing dining experience. The beach area was beautiful. Sargassum does wash up from the ocean which is common for this area however, the staff cleaned it up and raked the sand every day. We took walks several times up and down the beach and this resort had one of the best beach areas and one of the most well maintained. The check in process was a bit of a wait but they sat us down and provided us with beverages which was nice and relaxing instead of standing in line to wait. This was more of a relaxing resort then the party resorts we have stayed in the past but we actually really liked that and we still had a lot of fun. The two main pools can get crowded during the day and people do get up really early to save chairs (saw this a lot with large groups) so it can be difficult to find a spot at the pool but I refuse to get up early on vacation just to get a chair so we would take our chance everyday and for the most part we were able to get a couple of chairs by the pool all but one day and ended up sitting on the beach instead. They also have a few smaller pools to sit at that are a lot less crowded and more secluded. We didn't end up using them as we would rather be around people but it is nice to have that option as well. Because the resort is more on the smaller side it had a more intimate feel. I would definitely come back to this resort again!

Alice Z

We had a wonderful experience at the Royal Hideaway Playacar! The food was delicious and the resort was kept clean. Fun nightly shows and activities. The staff was wonderful at helping us with anything we needed, especially our concierge Gabriella in Villa 26. She made booking our dinner reservations easy and helped/recommended excursions for us to take which turned out to be amazing. While the service was exceptional at the restaurants, we wanted to highlight one particular server we had at The Grill- Antonio Lopez. Antonio was our server during the last dinner of our trip and he truly made it a wonderful last night. He was incredibly attentive, friendly, and went above and beyond to ensure we had everything we needed during our meal! Truly an amazing way to end the trip!

Nancy Teixeira

Overall, it's great for the price. The food, however, is okay..not great.. The hibachi I would recommend staying away from... wayyyy too much oil used, and there is absolutely no entertainment. If you've been to a real Hibachi experience, this one will surely disappoint. The chef was so boring, did not engage at all with the table, and the hibachi meal was not good. The sushi was good & fresh. A day later and I could still taste the oil in my mouth from the hibachi, and unfortunately, my stomach was a mess. Definitely don't come here for the food (mediocre), but the beach is beautiful, clean, and feels very safe. The staff is very friendly, accommodating, and will go out of their way to help you. The rooms are outdated with black soot ((hoping it's not mold, and although the AC works, we've had issues with our toilet and have had to call for service twice. The bed is comfortable, and the ac works great. I'm undecided if I would revisit this property due to food ( I'm a foodie), although we've met many couples who love it here and have been to this particular location many times! Overall, it was a great experience for the price, and you can't beat the beach. Ps. Make sure you get up early to put your towel at the poolside or beach.

larry banks

We came here on a Costco package not knowing what to expect. We love it! A different restaurant for dinner every night. Great breakfast al fresco every morning. If you're looking for modern, this is more traditional. All of the staff is super helpful and friendly. Rooms all have a balcony. We will come back.

Carrie Arnold

We enjoyed our stay and Dream Sands Cancun so much. We came for a 3 night stay for a wedding for my nephew. From the moment we arrived we were so pleased with the staff and facilities. Everything was taken care of, our luggage to our room, champagne on arrival and a cool wash cloth after travel. Even though our room wasn’t ready upon arrival we were able to start our day and when it was ready we were impressed. The beach was beautiful. Fine white sand and shallow waters great for kids and adults alike. We loved the beach volleyball in the water! Our room was clean, well taken care of, comfortable and full of amenities. Fully stocked bar, washroom toiletries and a great view. The staff at the bars and restaurants were so friendly and always ready to help. We especially loved the swim up bar Manatee Bay. Aurelio was the best bartender. Always making sure our drinks were flowing and having great conversations. We also owe a special thank you to Alejandro. He was so helpful for my nephew’s wedding. So kind and hardworking. We had a lovely time. I also had the opportunity to visit the spa. We were blown away by the beautiful facilities. The steam room, the sauna, cold plunge, hot tub followed by a full body massage. It was heavenly. The staff in the spa were so lovely. It really was a gorgeous experience. With all that said, we can’t wait to come back to Dreams Sands in the meantime it will stay in our wonderful memories!

Stacey Buescher

We loved our stay and hated to leave! The one negative was the room was a bit small but outside of that it was perfect. The staff was so friendly and helpful. The beach, pool and food offerings were great. The beach was particularly good with both size, specific location for wind, etc and cleanliness. The entertainment staff was so fun with providing things to do throughout the day that accommodated all ages (Natalia, Leilani and Bryan!). We would absolutely go back.

M

We are staying in club preferred room and it literally feels like a big scam. This hotel is not Dreams it should be renamed to nightmares instead! This is one of the worst all inclusive we’ve been in last 10 years even compared with some budget options this is just the worst. The food choices in the buffet is extremely poor and food doesn’t look appetizing or appealing. There are barely any fruits. Watermelon is always half spoiled, apples and papaya, and sour pineapple that it? You must be kidding us. Places like Majestic, Riu, even dreams in Dominican have mangoes and other local fruits(berries, passion fruits, sapote ), bananas at least or grapes etc. - but not here. A lot of greasy and pork choices and quality is very low. Pools are cold and very worn down. Preferred pool is very very cold.in other pools - bunch of missing tiles and ceramic chips everywhere which is so dangerous especially for kids. One small jacuzzi with cloudy water that is just disgusting especially after noon. Service is hit miss but mostly miss. Entertainment is very basic. Kids club is very very basic and not very friendly. Rooms are small and dated with ugly patches in ceramic tiles etc. Railings are falling apart. The guy at the preferred beach location is running a scam where he books a chair and tells you it occupied and then charges guests to empty it? Management like hello? Where are you looking? Drinks are bad even in preferred areas because they use concentrated liquids that taste like soap and not juice. You can’t call it juice. Overall please don’t came here, there are so many good resorts in the area- this hotel needs a major renovation and completely revisit dining options. Otherwise it’s a mess and a shame. I can’t believe it’s part of Hyatt.

Marc Udelhofen

The service was great. That was probably the best part. The cafe was nice to be able to grab quick to go stuff, coffee, and ice cream. The food was decent. They do have a lot of activities and shows planned which was great. I’d say the rooms and the sewage smell was the worst part. There was a whole day at the pool entrance that they were pumping sewage and it smelled horrible. It was to the point that the kids didn’t want to swim. The aren’t enough beach chairs. I went down around 645 am one day to save our family chairs and every chair in the main area was taken. The rooms are small and our shower was clogged and wouldn’t drain. For the price it wasn’t horrible but it wasn’t great by any means.

Thomas Toguchi

Ignore the reviews on food and the hotel appearance. We're foodies and loved it! Overwhelmed by how good an all inclusive can be. Deserts are very disappointing, but the good food makes up for it. The hotel is beautiful. Ignore the reviews about needing renovations, etc. Don't go into the main pool without water shoes unless you want cuts from broken tiles.

Lisa Mcguire

Moon Palace never ceases to amaze me. It's one of my favorite places. The beach isn't carribean blue but they do all they can to mitigate seaweed on the beach and make it enjoyable. There are a few outstanding people I met and I would love to say thank you to : Louis waiter casa Mia Jesus waiter karaoke bar Loida unique day club Teresa and Israel butler's Jorge waiter Habibi Christopher waiter Habibi Monserrat Grand Spa Carolina waitress Gondola Guadalupe waitress Gondola

Caleb Cox

The stay was great right up until they told me at check out that they hadn't received my original payment and needed to charge my card for the whole stay a second time. Even though I could show them proof that the payment had cleared on my card 4 days before the stay, they refused to allow me to leave until I payed a second time. They promised to refund the second charge once they could contact the billing department (which doesn't open until after 9). Will update once I have (or don't have) a resolution. UPDATE: they have told me they issued the refund for the second payment. I still don't plan to return given they were preventing me from leaving until I paid them several thousand dollars that I did not owe them. To their credit: even through the issue with double charging me, their staff was friendly at every interaction. My elementary age kids loved the pools, although it was disappointing to only have one slide if you didn't upgrade to the grand. They were surprisingly attentive to my child's food allergies. Some of that was genuine, like offering to make her a special dessert, but some of it was just CYA, like making me sign that I was okay with the cross contamination risk if she got food from the buffet.

jonathan kubesh

This was such an amazing vacation. It was our first all inclusive and definitely not our last at this resort. All the staff are friendly and happy to help you in any way they can. This resort has changed my mind in how I will vacation from now on. Wish I could give more than 5 stars probably like a 30. : )

Robert & Amy Quigley

The staff were very friendly and helpful. The pickle ball courts were great and equipment solid to use. Unfortunately, there were several packs of high school boys in spring break. They were poorly behaved and noisy. I went to customer relations as they kept us up our first three night well passed 2 am. The guest relations stated they had other complaints and the room number and were aware of poor behaviour,”but were not responsible for the behavior of the guests” I asked even it has infringed on the experience and safety of the other guests, I have 3 daughters. They reiterated the statement. They offered to switch our rooms. When asked why should we have to move our 2 rooms instead of relocating the 1 room of boys they would not. I also asked to speak to a manager but never received a call. I had $350 dollar of resort credit that amazingly did not qualify for tours, photos or items that we purchases in the resort store. Would not recommend for families especially with teenage girls.

Kang Ko

The service is wonderful with many going out of their way to help. The food is delicious and the facilities are well maintained. The only thing that's not to my taste is actually how large it is and it's a little far from the beach. However, it's a great stay for families with young kids who are happy to stay at the resort and not worry about planning an itinerary.

Henrietta Coffie

Absolutely fun place to be.!!! If you’re looking for a place to have a good time look no further. As early as 11am we were checked into our room. The staff were so welcoming. The receptionist (Kenia) was so amazing- she upgraded our wristband because it was my birthday. Our room was also decorated and treated with a bottle of champagne as a birthday treat. Thank you so much Marcos. The day time pool parties were so lit. Not to mention the night themed parties. It was just good vibes and a non judgmental space. The staff in the restaurants/bars were so friendly. Leo, carol and Diego we appreciate y’all. We’ll definitely be back soon.

Caprice Jones

My time and experience at Temptation Resort will be one to remember. I spent 5 days and 4 nights at this luxurious resort, where I was able to check in early at 12 instead of the usual 3. My Trendy Garden room was conveniently located near the gym, and I loved the modern rooms with automatic screens. The porch was perfect for relaxing with a book or simply taking in the surroundings. On my first night, I dined at the Flame restaurant and was blown away by the amazing steak, worth the extra cost. I absolutely adored the fresh buffet, especially the delicious fresh fruit. Those seeded grapes were so irresistible I just couldn't get enough of them! Navigating the resort was like a maze, but after 3 days, I finally got the hang of where everything was located. The poolside was like a playground for adults, and I appreciated the all-inclusive nature of the resort. For those thinking about booking a stay at Temptation Resort, I strongly suggest opting for the premier package - simply mention my name, Caprice, after you book. You won't be disappointed! I made the decision to upgrade to the premier package, and it was well worth it. This package provided me with access to a private jacuzzi, a more peaceful pool area, discounted rates for future stays, and at other locations. A special thank you to Angel for enhancing my experience during my stay! I also treated myself to a photo shoot with Provoke, capturing memories that will last a lifetime and a spa treatment that was very relaxing. I highly recommend doing a photoshoot at Temptation Resort to add some excitement to your stay, whether you're solo or with a partner. A big thank you to Zu for making my experience even more enjoyable & memorable! The concierge team, especially Manuel, was fantastic - always polite and ready to assist with any requests. During my stay, I went on a twelve-hour tour, and the concierge team made sure I was informed about the bus and even helped me locate a nearby grocery store. The Premier team was also a great help, answering any questions I had and assisting with booking reservations at the resort's restaurants. There were a couple of minor drawbacks during my stay. Firstly, the DJ in the evening seemed to only play house music, which limited the variety in the music selection. Additionally, the transition to my new room was not very convenient. I had to check out at 11 am. and wait until 3 pm. to move rooms, which made it feel like I had missed out on a whole day of my stay. Overall, my time at Temptation Resort was fantastic, thanks to the excellent staff and amenities.

Daniel Udenze

My spouse and I were looking for a sexy and spicy getaway, and we stumbled upon Temptation Cancun while browsing on Expedia. We had pretty low expectations going in, especially after reading some mixed reviews—but to our surprise, it turned out to be a great experience! From the moment we arrived, the staff made us feel welcome. Emmanuel greeted us warmly and gave us a brief orientation, which was appreciated after a long day of travel—we were definitely hungry and ready to eat! One thing that caught us off guard, though, was the pressure to attend an hour-long presentation for the Premier Membership. It was presented as a mandatory session with a $40 deposit to hold our spot, which made us feel a bit uneasy. Thankfully, the morning staff was honest enough to clarify that it was completely optional. That transparency was appreciated. Our room was clean, comfortable, and had a very sexy vibe that set the mood for the nights ahead. The evening parties were definitely the highlight—very fun, flirtatious, and full of spicy performances that kept the energy high. Even though I’m not really into drinking, the party atmosphere was still enjoyable and welcoming. The food was also a pleasant surprise. We enjoyed both the Mexican dishes and the international buffet options, and the staff went out of their way to make sure we were taken care of—always helpful and friendly without expecting anything in return. One thing to note: as a couple in our late 20s and early 30s, we were hoping for a more younger crowd, but most guests seemed to be in their 50s on average. It made us feel a bit out of place at times, but we still made the most of it.

Vishav Rai

I bought this trip for my parents as a vacation and birthday getaway for my mom and they had an absolute blast. They said with all that traffic, the place was clean/spotless. Everybody that worked there was super helpful and kind. They really create the atmosphere and vibe which is key - it allows for everyone to get loose and actually have a good time. They truly care that you have a great experience.

Ashlie Berdiales

My boyfriend and I went for the first time for Spring break and it was absolutely amazing! The service was unbelievable, the cleanliness was great there is always someone cleaning keeping the place very clean! Especially the windows I was impressed. Bartenders are fast and very nice. Shout out to Ivan working in the buffet, his energy was wonderful, we went to go see him almost every day! The only thing to really be prepared for is the music, they play a ton of anthem themed tracks with very straight beats. I would've loved to dance to some sensual, slow off beats to mix things up. All in all great experience, we will be back!!!

Maureen S

The hotel is very nice and very clean, the beach is an absolute disaster! There is no beach . What is there is covered in sea-weed they just keep Piling it up and if you want to venture into the rocky ocean you have to climb over the seaweed and it stinks! Nice stroll along the water not gonna happen so if walking is your thing this is not your hotel. The pool is very average , securing a chair each morning set your alarm. They also have this ridiculous policy of 30 minutes if your gone longer they put your belongings in the lost and found. You can’t even get breakfast in less than 30, The Cabana’s well if you want one bring your wallet because that’s the only way to ensure one it’s quite the little side hustle and while we were there one of there concierge’s got caught doing just that. Staff are very friendly and helpful and keep the resort very clean. Food is all right but had better at other Secrets. This one has one restaurant for the Preferred section and it was nice but the menu didn’t change for our entire stay. The remainder of restaurants are on the Breathless side which you have access to but the food is average but the steak house was good. Entertainment was nice they have different things going each night and there was good options, just not someone singing the same thing each day. Overall stay was a bit of a disappointment primarily because there is no beach and nowhere to move around when your lounger get to be too much.

Cathy Smuda

This place was absolutely amazing! We had exceptional care from all the staff. Many thanks to Mar (pool waitress), Daniel "Mikey" (pool attendant), Luis (at the preferred lounge), Luis (at the pool), also Juan & Adria. Everyone was helpful and extremely nice and made sure you were well taken care of. Food was exceptional, rooms were very clean and tidy. The shows were outstanding. We felt very welcome from the first day we arrived. We will definitely will be back, as I highly recommend this resort.

Monica B

Came here for a work event and the staff is absolutely amazing. From setup to clean up, we had the best service. The food is good too, lots of variety at multiple areas. The rooms are so beautiful! Too much seaweed on the beach but we went on the breathless side so it was fine.

Vicki Schaaf

The staff at this resort are all so friendly. The wait staff at the restaurants and pool side were great! Alfonso & Lino at Rose Water restaurant were wonderful. Poolside, Cruz and Mar were always quick to grab drinks, water and food for us! They deserve all the tips you give them. You will have so much fun with Luis & Steven when they come around doing activities at the pool! I enjoyed bingo, poker, making bracelets and watching water aerobics and VB! Luis, our maid service was so good at working around our comings and goings He and everyone from check in staff to grounds keepers were all kind and helpful. I’m so sad I didn’t write down my bar tender from Secrets Premier Bar. He made a great drink, recommended going to Puerto Morelos and checking out the beach and shops (much less crowded) and super nice guy with great advice.

Kevin Smiley

Our first resort experience was... not good. Let me start off by saying that your staff is amazing. You would have gotten a 1 star otherwise. The drinks are hit or miss in strength, we didn't come to drink anyway. But the food was awful. Our entire party fell victim to food borne illness. The meat we ate all tasted like it was hard frozen for a really long time, and thawed too quickly. Then, cooked poorly. Wait times for the restaurants is pretty long. The activities they offered are really geared to a much older crowd I believe. All in all, I don't believe we'll be back to any Secrets resorts in our future.

Sarena M

Had a very fun and relaxing trip at Excellence Riviera Cancun. Unfortunately my trip was short but the service provided here is impeccable. Staff is very attentive and polite. Since I have arrived the bell man who took in our luggage went the extra mile of showing what our room offers and answering questions that we had. They take great care of all their customers, it definitely cannot go unnoticed. All the staff I have interacted with were energetic and charismatic. It is truly above and beyond. They have scheduled activities throughout the day at the resort. My personal favorite was bingo because of the amazing host, Mark. Mark called himself King Bingo and made the game very enjoyable and fun with his playful jokes all while teaching then players some espanol! He really kept the pump up and his positive/funny energy is contagious. Overall, I would come to excellence rivieria again. The location is great, the resort is well-maintained and very cleanly. For this being being my first all-inclusive resort, it definitely did not disappoint.

Allison Rana

I can’t say enough amazing things about Excellence Riviera. The food was amazing, the entertainment was excellent, but the best thing about the resort is the staff and customer service. Every single person goes above and beyond to make your stay the best possible experience. Jesus at Agave was so kind and attentive. Marcello at the Lobster House was the best server we’ve ever had. He remembered our drinks and preferences from the first night of our trip three nights later. He made our stay truly special. My husband and I had such an amazing time. We’ll definitely return.

Joseph S

Excellent and beautiful stay overall, with elegant and spacious rooms and a relaxing atmosphere. Staff were wonderful and attentive across the board, from the lobby to the room service to the restaurants to the poolside service. Especially want to give a shout out to the restaurant Oregano, where the hostess Amelia, our server Edgar, and the manager Wendy went above and beyond to ensure terrific service for us. We enjoyed our visit there so much that we went back the following night just to get dessert. The resort is really fantastic in general, a great place for couples and groups (or solo travelers) to relax and unwind. Highly recommended!

Cali Page

We came here for our honeymoon and could not imagine it any other way. Our room was perfect, we always had new towels and drinks when we came back to the room, the staff is so attentive at the restaurants and pools. The games are so fun so go to everything!! Shoutout to our friends at Oregano- William & Diego!! They are THE BEST!! So attentive and so polite, really gave us the best recommendations and we had so much fun. Also Wendy and Amelia at oregano. Such a fun place to be and we will def be back!!

Nick Kingeter

This was our 4th time at an Excellence. Food is delicious. The nightly entertainment is great and a perfect way to end the day with a few night caps. Luis was great - greeting us making us feel at home in paradise. The entertainment team keeps the vibes as active as you want. I won 2 games of bingo -thanks for the hats Angelo!! Marco was our server in th Club and he was very attentive and helpful with everything we needed. We will be continuing to go to Excellence resorts. The Service is not something you can find in America- especially at this value. 5 stars