Susan Hammond

3 star at best. You will be offered an incentive to attend a 90 minute sales presentation, you have to buy a membership to stay in the nice rooms and sit on the nice chairs on the beach. I don’t think it’s worth the price. The rooms are out date and need a lot of maintenance. We had no hot water the first 2 days. The buffet food is hit and miss. The restaurants are a better bet but still not 5 star. The lack of pool and beach chairs means you have to be up at 6 am to get your towels on a chair or you’re out of luck. The music at the main pool is too loud. You have to admire the staff though, as they do a great job of babysitting all the drunks and they do it with a smile.

Sky H

**I’m convinced all these most recent 5 star reviews are bots/ fake reviews! Don’t be fooled. Read the 1-3 star reviews for realistic expectations of this resort. The best part about this resort was how friendly the staff was, especially Daniel at the beach restaurant. It’s rated 4 stars, but it’s giving 2 at best. The Beach: The water was literally black. Seaweed is one thing, but I mean the water washing up to shore and flowing back was black.
There aren’t enough chairs, so I suggest you be there by 7 a.m. to claim your spot and stay there.
Overall, the space isn’t large, and there aren’t many shade options either. The Food: It was mediocre—lots of options, but nothing exceptional.
We went to 3 out of 4 à la carte restaurants (Italian, Mexican, and the Steakhouse). What can I say? Nothing was memorable.
We didn’t starve, and our most enjoyable meals came from the main buffet due to the large selection. The Room: Outdated, which we could look past, but overall, it felt dirty. The bottom sheets didn’t fit the bed, there was calcium buildup everywhere in the bathroom, things were falling apart, and the door felt like a flimsy piece of wood that was going to fall off the frame every time you closed it. There was also no extra external lock (lock and chain) for your own peace of mind and security. The Lobby: As soon as we arrived, there was a foul smell in the lobby, water everywhere, and a damaged ceiling from, I’m guessing, previous leaks. It wasn’t a great first impression. The bathrooms: Only ever had one good stall, the rest were either clogged cause they didn't flush properly, no toilet seat or the doors were locked. This goes for any of the public bathrooms around the resort. Overall, wouldn’t recommend.

Victoria Rothenbush

I don’t like giving bad reviews, just honest ones. Overall it was an enjoyable trip. The resort plans out daily activities well. Food is pretty good but my husband did get food poisoning one night, along with a few other people we had met around the resort. Rooms are clean but re-stocking of waters, coffee, toilet paper were inconsistent. The shower only had luke warm water, never hot. Public bathrooms were very uncleanly, or was constantly out of stalk with toilet paper and paper towel. Staff was friendly and very helpful. The pool area is amazing, but difficult to find a spot to sit due to lack of sunbeds and chairs, same with the beach. Highly recommend visiting the lagoon, down from the resort. Would I ever go back? Probably not. But is the resort worth trying, being that it’s more affordable than most places? yes!

Amir Salamat

This is my second time vacationing in Cancun in the past month. Two people work at the coffee shop for 12 hours a day, and they are fantastic. Although I'm not a professional reviewer, I can say that the hotel, food, and overall environment are well worth the money we paid. I want to extend my thanks to Angel and Antonio. The security staff and the on-site manager are friendly and consistently ensure guests feel safe and secure. Thank you all for making our vacation great!

Jermaine Walker

The first room we were put in the refrigerator and phone didn’t work . The room was filthy with mosquitoes everywhere. We had to walk all the way to the lobby to inform them of the conditions of the room. The second room had no hand towels, a used bloody toothpick sitting on the bathroom counter. The sheets and pillows smelled sour like mildew! We called the front desk, the attendant caught attitude and yelled at my husband. Extremely unprofessional. We did have other staff who were extremely helpful. Overall I would not recommend this resort!

Bonnie Williams

This has been a wonderful experience. The staff were exceptional from Carlos our personal butler who went out of his way to make sure that absolutely everything was to our satisfaction, he was cheerful and professional to Fernanda in the experience section who was an absolute delight and kept us entertained with yoga, blackjack, sushi making, tequila tasting(my husbands favourite activity)and even poolside bingo. She had bottomless enthusiasm and cheer. What a sweetheart. The food was fabulous (other than Route 66) the wait staff were attentive and funny. They bent over backwards to make sure we were enjoying the meal. Ricardo absolutely slayed it at the adults only pool service. He was on fire. What a pleasure to see him every day.

Gary Ensell

Exceptional Service at Ocean Coral Turquesa - Privilege Section I recently stayed at the Ocean Coral Turquesa in the Privilege section and was thoroughly impressed by the outstanding service provided by the staff. I want to highlight Jose, the towel concierge, and Ricardo, who handled waiter service, for going above and beyond to ensure my experience was exceptional. Jose consistently provided friendly and efficient service, always making me feel like a valued guest. No request was too small or too challenging for him, and his warm demeanor added a special touch to my stay. Ricardo’s dedication and attention to detail in waiter service were second to none. He anticipated my needs and always went the extra mile to ensure everything was perfect. His professionalism and friendliness truly stood out. Additionally, the butler service was a fantastic addition, and I want to specifically recognize Lewis for his cheerful and attentive care. He consistently ensured that no issue was overlooked, and no request was ever too much trouble. His genuine commitment to making my stay as comfortable as possible was truly appreciated. I also want to commend the entire team in the Privilege area for their dedication and excellence. Every interaction was met with a smile, and their collective efforts created an atmosphere of true hospitality. Thank you, Ocean Coral Turquesa team, for an unforgettable experience. I look forward to returning in the future!

Jon & Nicole King

Second time here. We always have a great time. Our butler, Carlos, has been fantastic. Went above and beyond to make sure we were well taken care of and had what we needed. The maids have kept our room clean. We did have an issue with the AC. They were quick to make sure it was fixed. The entertainment at the pool has been tons of fun, my son especially made friends quick with them. Overall- very friendly staff- good vibes- good food and drinks- and clean.

Kristin Goeckel

Just finished staying one week here with my family & other family friends. There was 10 of us in total & we all thoroughly enjoyed our stay here. Would most definitely recommend Ocean Coral & Turquesa to others ! Very clean resort, super yummy food, amazing friendly staff & overall excellent place to vacation. All encounters with staff were excellent, however, we had our 3 favorite. Antonio kept us hydrated by the pool side. He was incredibly friendly & cheerful all day long. Amanda & Fernanda keep us entertained. Between aqua, beach volleyball, pool side games or even just their energy, friendly & sincere personalities made our day more enjoyable. Everyone felt included & very comfortable to join in on the fun with them. Foam party was one of our highlights as well ! Only negative we encounter during our stay was making reservations for dinner. Seems like everyday the most popular restaurants were always taken. Woke up early to be ready for 8:00 booking & still had no luck. Didn’t get to experience Sensai Japanese Restaurant at all during our one week stay & we tried every morning ;(

Morris Saad

Eduardo,Antonio,Gustavo,Hilda, Alfredo, Alejandro These gents were fantastic. Always looked after us. Full of energy and lots of laughs. Would also love to give a shout out to the life guard Rodrigo and his team, amazing how they kept an eye out during the day and foam Party! Also the amazing pool staff who organized all the activities and aerobics by the pool. Lots of fun, they made the day fun and played great tunes! Well done for keeping everyone pumped up....pump it up DJ! thanks !!!!

Kanika M

Our stay at this all-inclusive gem in Mexico was nothing short of spectacular! From the moment we arrived, Jenny, Berenice, and Marcos redefined hospitality with their warm smiles and genuine kindness. They went above and beyond to make our experience unforgettable, even upgrading us to the penthouse for my brother’s birthday—a truly thoughtful touch that set the tone for an amazing celebration. The reggae on Sunday was absolutely electric, filling the air with good vibes and lively energy. And don’t even get me started on the food—if you visit, do yourself a favor and order the lobster; it’s an absolute must! We were so captivated by the beauty of the property, the outstanding service, and the overall atmosphere that we couldn’t bring ourselves to leave as planned. Instead, we extended our stay just to soak in more of the magic. Every moment felt like a dream, from the stunning views to the carefully curated experiences that made us feel like royalty. This wasn’t just a vacation—it was an escape into paradise, and we can’t wait to return! Also, even if you’ve never done yoga take a class! The relaxation was top notch.

Jessi Nguyen

Guest services were friendly especially Eli and Gustavo had great art crafts during our stay. Location is a little out of the way but the beach was very nice and beach aide service was pretty decent, food overall was good, but dinner service needs improvement in time management. I hope we did have more dinner options. Rooms were very nice and spacious but wasn't given turndown service nightly as expected.

Justin Bernard

Holy guacamole this place is legit. We brought 90 Canadians down to celebrate our wedding and it went off without a hitch. Mar, Barbs and their team were fantastic. Valeria was also incredible to work with. I would highly recommend coming here for a vacation as the food is top tier, the rooms are unforgettable & the service level is something out of a movie. Kudos to the Fives for making our trip one for the ages as our guests are already missing it and want to go back. Having traveled to Mexico over 8 times, usually you stay away from red meat, chicken and most produce. Although this place everything was not only safe but incredibly delicious. They also upgraded our room from a 1 bedroom penthouse to a 3 bedroom penthouse and honestly this was the catalyst of the trip as we were able to host ALL of our guests comfortably for night events and even after the wedding. I can't say enough good things and want to say thank you to everyone was involved. My wife was over the moon happy and you know what they .."happy wife, happy life". Perfect way to start out marriage.

sarane

The Fives is a very nice boutique hotel/resort on the beach in Puerto Morales. It’s about 1/2 hour from Cancun airport so super convenient. We had a 2 bedroom suite with a balcony overlooking the pool and beach. The suite was very spacious with a full kitchen. The adults only roof top pool is great for relaxing. The food and cocktails are good. The best part was making crafts with Gustavo who makes a full schedule of activities for hotel guests. I would be happy to return to this resort again!

Whitney Nickols

We were here for our honeymoon and had a great time! The service was excellent (we especially appreciate Eduardo our beach waiter and Elvis our restaurant waiter!) Views were incredible, right on the beach, and an easy walk to town. Rooms were comfy and quiet for the most part, some wear on the furniture. The beach was pristine - they raked and combed it multiple times a day and the chairs were very comfortable. Only negatives were that a few parts of the hotel were closed for renovation at the time and we would not recommend room service food. Highly recommend for couples! Would absolutely come back!

Lauren Wall

A great experience overall. The beach here is beautiful. Plenty of seating at pools. Staff was lovely. Gluten free girlies listen up! I had breakfast each morning at the Beach Buffet, and Selene was always our server. She got me made to order gluten free pancakes and waffles each morning. She was SO nice and fun to be around. We found all of the staff to be wonderful here and had a great time.

Alexandre Wolford

I've been twice to this resort. Will not go a third time unfortunately. In a nutshell, the resort is simply outdated if you start looking for a modern resort in line with 2025. We paid for premium services/room and I must admit it didn't change the quality. Isn't eco-friendly either. That being said, I would like to praise the location and the quality of work of the staff, who were smiling, always helpful and did everything they could to give us the best experience. The resort is good, but it's not 5-star. More details provided in the next sections.

Todd Hoff

Overall, this resort was lovely. The staff were friendly and helpful with good English. Everything was clean. The a la carte experiences were absolutely worth it as the buffet can get repetitive (but still tasty). The staff at the restaurants are incredible and knowledgeable about the menu and the food is good. Specifically Abraham and Isac at the Mexico Linda restaurant! The pools are huge, the beach is nice, and there’s very good snorkelling in the beach area. The resort is huge with lots to do, however some things require additional payment. Would absolutely come back!

Jodi G

What to say? Moldy rooms. Not updated. Shows its age. Rooms not clean - someone else’s hair in the shower. Hard beds. Cold tasteless food in the buffet. Front desk staff don’t care. We specifically asked for a top floor, two beds in each room and rooms close to each other. We get ground floor, single bed, in buildings two rows apart. No one has offered to fix anything. The beach is gorgeous. The guest experience is not. Do not recommend anyone stay in this hotel. I’ve been to this resort 3 times. The others were fine. Maya Beach is terrible. Avoid at all costs. I won’t be coming back after this experience. So many choices in Mexico. Do yourself a favour and stay elsewhere for better value, better service, better food.

Vianne Watson

We ate at the Mexico Lindo, our server was Abraham Clemente!! The food was delicious and service was excellent!! Abraham was very helpful especially with my food allergies, he was very fast with getting anything we needed. Our server and busboy were very attentive, clearing plates quickly and bringing us drinks. Abraham was very kind and a true gentleman, we will definitely be coming back!! Such a great vacation!!!

Kevin Rosario

I spent the past week here and it was the perfect vacation spot for me. The gym is really great and has a squat rack, barbells, and most of everything else you’d need. It’s definitely not a typical hotel gym. Reyes, Lupita, and Pablo who work at the desk at the gym were always very nice and super helpful. I was a little worried about the food situation, but thankfully they pretty much always had healthy food options available at the buffet (roast chicken breast or turkey, baked fish, steamed vegetables, lots of fruits). And the fruits are incredibly good. All in all it was a great experience. I’d definitely come back.

Kel Summers

My family ate at the La Trattoria restaurant and we were very impressed with the food and service. Highly recommend the lasagna dish! My daughter is a picky eater and our server Frank to the initiative to suggest that the chef could prepare a pepperoni pizza for my daughter which was not on the menu. Very impressed

Sofia Rose

La Trattoria has excellent service! Our waiter Luis Uitzil was very friendly and kind. Food came out very fast and the singing at the beginning of the meal was wonderful! Definitely recommend if you stay at the Barceló resort. The location is convenient just not very pretty. (it’s in the mall) Ambiance/atmosphere is great.

Bahodir Abdulla

I recently had the pleasure of dining at Tokyo restaurant, and I must say, the service provided by Cristina and Lucia was outstanding. From the moment we sat down, both waiters were warm, attentive, and went above and beyond to make sure our experience was perfect. Cristina was quick to offer helpful suggestions from the menu and made us feel like valued guests. Lucia's attention to detail was remarkable—she ensured every aspect of our meal was exactly as we wanted, checking in regularly but never being intrusive. Together, Cristina and Lucia created a seamless dining experience. Their professionalism, coupled with their friendly demeanor, made our visit truly special. I can't recommend this restaurant enough, thanks to their exceptional service!

Becky Logan

We spent a week at the Barcelo Maya Caribe in January 2025. We had the best family vacation! Our room at the Caribe was a bit dated, but it was very clean. In the end we didn’t spend much time in our room anyway, so didn’t really matter, it was just a place to sleep. The resort is huge and has so much variety. It would be difficult to ever be bored here. There was everything from pottery painting on the beach, to diving and snorkeling on sight. So convenient. No need to leave the resort to see sea turtles, as they could be found right out front of the Palace. We found the staff to be super friendly and accommodating. There were definitely some stand outs, including Rigoberto from the Caribe buffet. Super friendly and amazing service. We would definitely come back for vacation here again!

Kim LeBlanc

I was here with my husband for a wedding with a large group of friends a week ago and we had a great time! Overall we loved our stay, beautiful weather, lots of pool activities, you get access to 3 other resorts & beach was lovely. This resort was also really good for nightlife! Our biggest complaint was the size. This resort was huge and involves a lot of walking. But if you like large resorts you would like this one. Even if your planning on a pool/beach day our group was getting 15,000-20,000 steps a day. I'd also say this is more like a 3.5 star resort just solely by judging the upkeep of the rooms and resort bathrooms. They were a little rundown and older school than other resorts I've seen. And there were some smells around most bathrooms that was consistent. Overall though this did not ruin our time just trying to give an honest review! Some of these things don't bother most people so don't let these comments sway you from booking. We had a wonderful week!

shiva sh

Looooved this resort, it is clean and very beautiful. Beach and outdoor area including pools are great, lot of palm trees, beautiful greenery that really feels like a tropical resort. Large and clean pools, kids pool and so many sport activities that entertain kids and teenagers. Night performances are fun and entertaining. The food is average but clean and we didn’t get sick which has happened before in other resorts, so I was happy. Thank you for the great service.

eleanor archie

My overall experience here was great. The wide variety of activities makes it easy to find something fun to do. I will admit that the food options were disappointing ,and I found it hard to find something good to eat at the buffets, but the food at Santa Fe Steak House was amazing. Our wait staff, Jorge Morales and Alexander Guzman, provided excellent service and really made our dinner an enjoyable experience. They really make a great team!

Tricia Winter

We had dinner at Santa-Fe tonight. Dinner was delicious! Ribeye, tenderloin and salmon. Service by Jorge Morales was very professional and attention to detail. He gave us great recommendations. Thanks for taking care of the 4 of us Jorge.

Julie DeScenzo

We had dinner one night at the Santa Fe restaurant and it was very good. Our server Jorge was great. Food was tasty! Check it out if you want a meal away from the buffet!

Jerry Situmorang

In November 2024, my wife, sons, and two sisters and I visited this location for five nights, and we thoroughly enjoyed our stay. The food was excellent, particularly the hibachi, steak, and Italian restaurants. The staff were incredibly kind; Alejandro, in particular, provided exceptional poolside service each day with a welcoming smile, and his dedication was evident. The ladies who cared for our children were wonderful, providing engaging playtime and craft activities. We appreciated the nightly entertainment and found both the pools and the pristine beach to be delightful. We had no complaints during our stay. However, should we return, we would likely limit our stay to three nights at most, as we felt ready to explore other locations after the fourth day. Definitely a great place to stay!

Daniel Johnson

The location is great, and for the most part, the staff does their best to provide a good experience. However, I encountered a significant issue with mold in both the rooms and restaurant ceilings. Despite bringing this to the attention of the front desk, the only solution offered was to switch rooms. We viewed three different rooms, and all had visible mold. The one we ended up with had the mold covered up better, but it was still present. For individuals with mold allergies, this can be a serious concern. Unfortunately, I’ve been experiencing difficulty breathing since my stay. I would advise caution to those considering booking here, particularly if you're sensitive to mold. It's worth looking into alternative accommodations. UPDATE: I will add that the hotel staff reached out and made my last night more enjoyable with a cleaner room. That being said I think the service just needs to be more consistent amongst all of their staff. I was told the buffet area is in the list to be remodeled.

Saleen Hernandez

I am very pleased with this hotel. Extremely clean. The staff is very friendly and very attentive. I had a great relaxing time here with my boyfriend. We went to TRS Yucatan last year and it wasn’t a great experience at all for an expensive place to be. We didn’t have any issues here making reservations. There’s close access to the beautiful beach. And also across the street you can find little shops to souvenir shop.

sarah

Second time here and it just gets better! The trip started off so well with the check in with Veronica at the preferred lounge. She was able to accommodate my requests and made sure our stay was as great as possible. Food was delicious as always, but the beach service was extra special with Magaly. I can’t wait to go back! Thank you, Dreams Sands team.

Tung Tran

My overall experience is 5/10. Been with the club for almost 7 years now. Room service and other hospitality was excellent. However, they turned down our request for late check out. First of all, my tier of membership has the late check out perks. Secondly, we booked 2 weeks in advance with that request. The management has to do better. The resort is not that crowded too. Spa is not up to par with the price. Romantic dinner set up was ok, food was terrible though. Nothing special about the food or drink. Kids club here is the best. Lots of show and activities too. Location 9/10 Beach 9/10 Room Service 8/10 Food 6/10 Unlimited options 9/10 Drink service and option 8/10 Kid friendly and kid club 10/10 Activities and shows 8/10 Front desk 1/10 Paid services including spa and romantic dinner 4/10

Alicia Godwin

By far our favorite resort so far of the 3 places we have been in Mexico! The check in was easy, very friendly front end staff. The room was clean and spacious. The service here was above and beyond, and the food was incredible.. This was our 2 teenagers first time at an AI and they were blown away. They loved the entertainment team, Fernando, Angel, Daniella and Eddy. Our server at the Italian- Marcos- was above and beyond. No complaints- we will be back!

Jessie Grenfell

I went to the spa and had Tony guide me through hydrotherapy. She was very excellent and kind and absolutely made my day. She helped me relax and enjoy my time and was very very good at her job with excellent energy surrounding her. I would go to her over and over again. I enjoyed the spa time and the stay here. We had a couple of issues along the way but they were fixed. The views are beautiful and I had alot of fun with the activities. My only wish would be a dinner buffet to make taking the kids out a little easier for every meal. But otherwise I had a great time here and a beautiful stay. The staff were all kind and wonderful.

Meg W

This was my second visit to the Fives Beach & Residences and it was a special one. My Husband and I got married there last Wednesday and it was an incredible experience from start to finish. I don't think we really expected exactly how amazing our stay and wedding would be. The staff helped all of our guests out promptly and went above an beyond. We'd love to give a huge shout out to Graciela for all of her tireless help planning with us and the on the ground team, Elissandro and Barbara, for their incredible attention to detail and making everything run smoothly. We literally had the wedding of our dreams because of them and would HIGHLY recommend anybody looking to have a destination wedding, that they consider the Fives Beach & Residences. Also honorable mentions to Ana Rosa and Blanca who were the massage therapists we had at the spa, they were incredible. Thank you guys for everything! Meg & Chris

Joshua Shaw

Room could be cleaner but everyone at the resort has been super friendly and kind We had an awesome server at the bar... We don't drink alcoholic drinks but Angel Chaic was fantastic! He introduced us to a handful of non-alcoholic drinks we were unaware of. Our new favorite is the Pink panther! You got to try it!

Jessica K

Our recent family stay at The Fives Beach Hotel was nothing short of amazing! From the moment we arrived, the staff went above and beyond to ensure our family felt welcome and cared for. The resort itself is breathtaking, with beautiful pools, lush greenery, and easy access to the stunning beach. One of the highlights for our family was the incredible Teens Club. My two kids absolutely loved spending time there, especially with Benjamin, who truly made their experience unforgettable. His friendly, enthusiastic, and engaging personality kept them entertained and excited to return every day. From fun games to creative activities, they couldn’t stop talking about how much fun they had. It was such a relief knowing they were in great hands while enjoying age-appropriate activities tailored just for them. Meanwhile, my spouse and I got to relax and unwind, knowing the kids were happy and entertained. The dining options were fantastic, offering something for everyone, and the overall atmosphere of the resort was warm and family-friendly. Thank you to the team at The Fives Beach Hotel for making our family vacation so special. We can’t wait to return and create more wonderful memories!

Madelyn Greco (World Champion Bodypaint)

Wonderful Winter Getaway - Royal Hideaway Playacar We came with a travel group who booked the resort in its entire capacity, so many of the guests were friends already or had a least been on vacations together before. This resort is a standout for it's exemplary service, fantastic cuisine across diverse dining options, gorgeous white-sand beach and spacious, lovely suites with private concierge service. The resort boasts beautiful bars, pools, hot tubs and lush landscaping as well, so traversing the property is a joy. We were delighted with the care taken in catering to us, to ensure our stay was comfortable. 100% recommend. As a group, we came in with our own entertainers, DJ's, etc. so I cannot speak to the usual entertainment offered by the resort. We were however thoroughly impressed by all aspects. 100% recommend.

William Edmonds

Third time at Royal Hideaway, but we won’t be coming back. It seems that, since COVID, the quality of this resort has gone far downhill. First, the pros. The rooms are very nice and classy. The dinners range from good (Spices) to excellent (Ventanas). And the staff are almost universally friendly. The problem is that the negatives have gotten to far outweigh the positives. Our room door wouldn’t shut completely (and wouldn’t lock at all). We notified our concierge on the first day and nothing was ever done throughout our five-day stay. This was the first time where we couldn’t reach anyone on the phone because the resort was so understaffed. There were some very violent and loud guests in our villa and we couldn’t get through to the front desk to ask for security. Less crucially, but still annoyingly, we couldn’t even get through to room service in the morning. On our previous stays, we had fresh-squeezed juice each morning (orange and grapefruit). Now, they serve sugary artificial juice. Breakfast and lunch were very hit-or-miss. They felt like reheated/microwaved meals. For example, we were served chile rellenos with cold sticks of cheese in the center. We asked for them to be reheated and they came back out exactly the same. We just left at that point. No hot tubs were functional (all room temperature) and several pools were out of service. There were other small things as well - but our general feeling is that Royal Hideaway cut costs during the pandemic and is no longer a “luxury” experience. It also appears that most responses to these reviews are AI-generated.

Zion Bitton

The room are good, we had aome mold in the shower but we cleaned it. Since I compare to other places in cancun, the food was tasteless, not fresh and everything is minimal . Most of the stuff are very nice but a lot are not trained or just unprofessional. It happened few time that we order in the pool or dining room and the waiter forgot just like that The pools are nice and the beach is nice The place is not well maintained, lots of promises to take care of issues, no one care. I do not recommend this resort

Alessandra Nardi

We stayed at RH for our honeymoon and it was lovely. Very relaxing and beautiful resort. The staff is very nice and the food is good. The Azia restaurant was our favourite, and Joshua from the entertainment team was great. He made our stay fun and felt like we had a friend on the resort. The beach is beautiful. Would recommend to anyone looking for a relaxing vacation in Mexico!

Tina

5/5 all around. My first all-inclusive experience and had such a wonderful time. Genuinely loved all facilities, all restaurants, all amenities. Room was clean and the king size bed was so comfy; AC worked great! The netflix app on the TV didn’t work but we brought a HDMI cord and a laptop so we can watch movies. Wifi stable and strong in the rooms and in restaurants. Wifi is not as strong on the beach. My favorite restaurant was Spices (ask for their spicy habanero sauce!); we also loved Azia and the Grill. Mostly we loved the beach. There were a lot of chairs, super clean, with towel service and shade covers for the sun. You can order drinks and food, or you can step away to enjoy the buffet lunch at The Deck. Thank you so much, we had such a lovely stay. PS: canadian friends can book cancun airport shuttle with Canadian Transfer. We highly recommend them. The hotel doesnt provide airport transportation.

Adam Stinziani

The food is great, the tequila is better, but Sam is the best! Staff were so kind and welcoming, and while being new, Sam spread so much happiness and positivity! Make sure to visit Lily in the morning, she will always make sure you have a spot by the pool! Luis took great care of me during my stay, many thanks to him again! Whether you like dressing up for theme parties every night or just like dancing with a bunch of crazy party people, this place is for fun and joy! My only quibble, elevators should have at least one resting at ground level!

Jo Daloisio

My partner and I are staying here for 5 nights. It is a very fun time. It has rained every day of our trip but the staff here has made sure the party rages on. We enjoyed the food more than I thought- Sea Flirt is great. Whether you're looking to relax or party there is something for everyone. Hayver has been very helpful. We will definitely be back.

Joe Cattaneo

We were scammed by their “Sales Manager” Luis Felipe who promised us that with purchasing a “Premier Membership” for $10k+ we would be given 2 “free” vacations, 1 of which we could use to travel to any hotel or resort around the world, we questioned him multiple times on this and he assured us that it was true and real. He also promised us being able to book an 8 day, 7 night hotel or resort stay with their vacation partner “Beyond” at any hotel or resort around the world (120 days worth of these 1 week stays for the package he sold us) for $10k+. We ended up putting a $3k+ deposit down to start the membership. 1 month later we tried to book the 1 week free vacation he “gifted” us for signing up and we uncovered what is an absolute scam of a membership. It is a simple time share scheme (scam) and nothing like what he told and promised us it would be. We made it absolutely clear we wanted nothing to do with anything like a time share scheme. We were outright lied to and after weeks of trying to communicate this with him and other Premier staff in different departments they have taken zero accountability for their actions and continue to be silent on my request for a refund and to cancel my membership. Premier… do the right thing and give us our money back for selling us a lie. Future potential Premier Members… you have been warned, these are absolute scam artists and you won’t know it until it’s too late. The moment you hear anything about a Premier Membership offer… run! Extremely unfortunate because we genuinely enjoyed our first vacation there, after this though, we will never set foot in Temptations or their Desire resorts ever again. Bad business karma is on its way… Attaching screenshots of communications for proof of the above.

marilyn poterson

Went for NYE24. Had an awesome time with great friends. This time we went for the couples massage. Marta and Carmen were awesome. They hit every trigger point. And later that same night we hung out with Samantha, one of the Play Makers, on the dance floor. Our butlers were awesome, very attentive and caring, Yamy and Ivan, thank you. We was just a great way to bring in the 2025 New Year.

Tania Kaigler

Beautiful grounds! I must say I've of the main reasons we became members was for the butler service. They make life easier and keep you in the loop and able to enjoy so many things that we would have missed without them. OSCAR AND YUSAFF were an amazing team. So very polite and attentive and friendly. We never felt like we bothered them. we felt so welcomed and appreciated. Patty in sales is phenomenal! She was so forthcoming and truthful and really encouraged us to make the best decision for us! We appreciated the transparency and guidance!

Suhani Patel

One of the cleanest resorts we have been to. We stayed at the secrets side - guests also have access to Breathless from this side. The Rosewater restaurant for breakfast and lunch was amazing, they had quite a few vegetarian options as well. All the staff here are very friendly and welcoming! Only downside - the beach water is not blue (no worries because the pools are great).

kimi Naz

Two main reasons people look forward to an all inclusive vacation. The beach and the food. The beach is super short, water is black due to seaweed. you cannot walk the beach more than 100 feet on both sides as it hits a wall in the neighboring properties, due to the beaches being short. The food is not great. For a five star, you do not have the luxury of option. If you have been to other five stars you’ll know the difference immediately. The hotel also does not have that grand lobby that is inviting. Feels like a corridor, It’s a bit confusing tbh. Look the staff are lovely and the exterior ground are well kept. Rooms were clean. In the category of five start hotels, I give it a 3. You simply get what you pay for. Also this is a Hyatt chain.

Annie C

If a relaxing yet fun vacation without hearing kids scream at the pool All day is what you want; this is the place. Party side when you’re feeling it and quiet side when you’re not. The food was top notch and so many choices. Booze was top shelf none of that watered down nonsense. And staff… above and beyond 100% of the time. From Bryan at resort concierge and Adrian poolside, bar staff Mar, Cruz, Horace. Buffet staff Pascal. Entertainment Erik… Honestly I was so sad leaving. Already planning my return.

Janine M

We had a fantastic stay at Secrets. Our room was amazing, spacious and modern with a nice tub on the balcony. We were in building 3 which was a great spot as we were super close to the preferred club lounge and accessing Breathless too. The food and drinks are good - lots of choices. The interior of the restaurants is very nice and have great aesthetic and vibe. Service was fantastic at this hotel. Particularly the drinks and food service at the Secrets pool.

Max Mahlke

We recently stayed at Secrets Riviera Cancun, and we couldn't have had a better experience. The resort itself was wonderful, and the staff went above and beyond to take care of us, even when the weather threw some challenges their way. A special shoutout to Luis, our bartender at the Preferred Bar, who really elevated our stay. He was always attentive, answered all our questions with a smile, and made sure we enjoyed our time. The Preferred Bar was a highlight for us, as some of the other bars were a bit overcrowded, but Luis managed to create a relaxed, enjoyable atmosphere that made us feel special. The entertainment team also deserves recognition. We had an absolute blast with the nightclub activities—karaoke, the silent disco, and a fantastic cabaret show. They brought so much fun to our evenings! And finally, the food! Every restaurant we tried was elegant and served absolutely delicious dishes. We couldn't pick a favorite—they were all fantastic. Thank you, Secrets Riviera Cancun, for a memorable trip. We'll definitely be back!

Daryl Toci

Please read before you book!! Apparently the staff at this place went on strike a little while back. I'm not sure how it shook out but basically everyone that used to be friendly and helpful and nice must have got fired. The property is still very pretty it needs updating but still nice but the food is mediocre at best. Just really bad customer service. Why have front desk people that care nothing about customer service or try to be at all helpful. Any small thing you need you will be directed to someone else and that person will tell you see another person or they too can't help. Almost the Worst customer service I've seen. Also check your credit card for fraudulent charges! Was charged money after checking out and settling bill with the front desk they charged my card another charge for more money. Called to ask what for and they can't tell me apparently I have to send an email...what a surprise they can't help again!! Save your money for somewhere that appreciates your business, because this place ain't cheap to be treated this poorly. Everyone we talked to at the resort commented that it has gone downhill since last time.

Goutam Ghosh

positives: 1. location and view 2. beautiful pools 3. kids playrooms negatives: 1. food: The food in the buffet is terrible. The staffs are not trained to work in a '5-star' level hotel. The restaurant food is better but it is very difficult to get reservation. You have to reserve 2 days ahead. You might to have to wait for the buffet for 20-30 minutes in pick hours. If you care about having good food then don't go there. 2. spa : the facility is good but staffs are not trained for massage. They don't know anything about massage. 3. safety: if it rains it is very risky to walk around. The stairs and the door front gets flooded and they don't care about draining the water even after the rain stops. You have to bring you own umbrella, the rooms are not connected. We had to walk to our room in rain in the midnight. 4. They have golf cart for roaming around, but you might have to wait for a long to get one. 5. resort credit: resort credit policy is a scam. Do not fall for this trap. You can use these credits for very limited things. They increased the price for those things very high and you have to pay the tax for that. For example, you can use your credit for massage which costs around $400, you have to use 400 credits and around $80 tax. The regular price of a massage is around $80.

Christine N

Negative: Unfortunately, the experience is marred by poor customer service. Both the front desk and sales teams exhibit rude behavior, with an emphasis on upselling, which detracts from the overall atmosphere. They start with we are fully booked but you will have the room you booked once we get it, in mean time we will provide roller beds. The pool, while advertised as heated, is disappointingly cold, and the beach water is full of seaweed, making it unappealing for swimming. The shuttle service is inefficient, often taking far too long to arrive. Making a reservation for dinner is difficult as availability is limited, with the hotel frequently being fully booked. While the buffet is open, the food is bland and lacks flavor, falling short of expectations. The constant excuse of "peak season" seems to be a catch-all for every issue. Public relations customer service does not care to resolved issues and often say we will provide you resorts credits. Resort credits end up costing you more than what you can pay for other tours and spa service else where. The waiting staff is overwhelmed. Customer service does not offer any solutions. Overall, if you're looking for a relaxing experience, this may not be the ideal choice. Positive: The hotel offer a clean, spacious environment . The housekeeping staff is exceptionally friendly and attentive, ensuring comfort throughout the visit. the coffee shop on-site is charming and a delightful spot to unwind.

Pradeep R

Great service, average rooms, and horrible restaurant reservation system summarizes our stay. The staff are amazing. They take great care of you and make sure your stay is as comfortable as possible. The rooms are below average. The ceiling light in the bathroom was leaking water and we were very stressed about a flooding. This made the bathroom unusable for us as it was dripping water and we were worried the kids would slip. This created a lot of stress for us. They fixed the issue after reporting it, but this is not the experience I expect for the price I pay. Very disappointed. The food was amazing throughout the resort, however the reservation system is a nightmare. What is the point of having these restaurants if you can never successfully make a reservation. We are supposed to be on the app at 7am everyday and be lucky to get a reservation. Very stressful and ruined our vacation. We were stuck at the buffet for most days. I wish the rooms were safer and the restaurant reservation system was more usable. I want to visit here again but my recent experience here is giving me second thoughts.

Brianna Rivers

If you want honesty. this hotel is awful at responding to issues. our shower was randomly flooding and we tried reaching 5 different lines and couldn’t get in touch with anyone. I recently had surgery on my leg and due to flooding i fell and slipped on my injured leg. I called an hour ago and am currently still in my bed waiting. I am not one to leave a review but i am absolutely baffled by this hotel. I called the emergency line, house keeping, concierge, etc. might not seem like an inconvenience for you, but in light of random casualties happening. I thought it might be helpful for people to know. My family and I will NOT be staying at this hotel again. I had even left our room on DND earlier and workers still came in our room on two separate occasions after i had talked to front desk about not needing cleaning since we are not here for long. I have a hearing impediment and need a cochlear impact to hear, after my room was cleaned while it was on do not disturb my external cochlear implant was moved in my room. normally this would not be a problem if i didn’t rely on that to hear. this hotel has brought a lot of concern and anxiety on what was supposed to be a calm relaxing trip.

Jaclyn Gonzalez

The Excellence Riviera Cancun knows how to provide luxury and good service! We stayed in a swim up room. Our patio has a hot tub, comfortable lounge chairs, and opens to a beautiful lazy river that has pool areas throughout. Water loungers are provided. The beach is beautiful, clean, and there are plenty of loungers with shade. As soon as you enter the pool, lounge on your patio, or grab a lounge chair on the beach, a waiter will ask if you need anything. We also loved all of the restaurants. There was delicious steak at Grill House with attentive service from Amelia, sushi at Spice Restaurant, lobster tails at Lobster House, and a late night juicy burger to name a few. There's also a coffee house! All of the staff were great. The night performances were top tier. I also could not believe how spacious and uncrowded the resort felt. We can't wait to come back!

Margie Rice

Beautiful resort, very well maintained and clean. We booked a king excellence club ocean front room and received a 2 queens. Had to move the next day to get a room we paid for. Service was hit or miss. Buffet was marginal at best for lunch. Opened 10 minutes late and grill wasn't on to cook fajitas. Good drinks. Lobster house and hibachi were our favorite meals for dinner. Spa was great. Excellence club had heated pools thankfully. The main pool with swim up bar was not heated and too cold. Wish the lazy river was heated also. Beach was beautiful and clean. Will try a different resort next time.

C M

We were there over Christmas and booked a Club swim out. Nice sized resort- not too big or too small. It is kept very clean. Service was great and friendly staff. I have a food allergy and they always confirmed it when we went to any restaurant which was reassuring. We went to The Grill on Christmas for dinner and Juan was our waiter- he gave us excellent service. I would recommend this resort.

Kristy Schweitz

Wow! Excellence Riviera Cancun was a dream! We visited over New Year's Eve to celebrate our wedding anniversary and to get away from the cold Midwest and this resort blew us away! The location, views, entertainment, and relaxation was incredible, but the top thing this resort offers is the outstanding level or service and staff. We'd like to shout out some of the following: Francesco at the French restaurant, Ramon at The Grill, Alexa and Lucia in the Excellence Club, David who oversaw much of the resort, the cleaning staff, and so so many more. Please go to this resort if you want a taste of paradise, while also meeting some of the best people around!

Sanders Martini

Awesome resort! Amable kills it at the pool and never leaves you wanting and remembers your drink from the first time you order it until you leave. Luis and Rolando are incredible at the club bar and make you feel welcome and happy to try out new drinks and love to talk about what they do and are very knowledgeable. David was an excellent bellhop and made sure the trip started feeling welcomed and at home. Highly recommend