Shad L
This was a fabulous getaway for us. Pricing was good and we weren't disappointed by the resort. Lots of different food to eat. The restaurants were nice with lots of options. Make sure you make your reservations 7 days in advance. You can do this before you arrive by emailing them. The beach was immaculate and groomed daily. The service was excellent. Drinks were made quick. The pools were clean. The rooms are huge, with a lot of space and their own decks. The entire layout of the resorts is stunning. The decor of the main entrance is beautiful and their indoor theater offers dinner and a show with individual tables.
Alice Z
We had a wonderful experience at the Royal Hideaway Playacar! The food was delicious and the resort was kept clean. Fun nightly shows and activities. The staff was wonderful at helping us with anything we needed, especially our concierge Gabriella in Villa 26. She made booking our dinner reservations easy and helped/recommended excursions for us to take which turned out to be amazing. While the service was exceptional at the restaurants, we wanted to highlight one particular server we had at The Grill- Antonio Lopez. Antonio was our server during the last dinner of our trip and he truly made it a wonderful last night. He was incredibly attentive, friendly, and went above and beyond to ensure we had everything we needed during our meal! Truly an amazing way to end the trip!
Nancy Teixeira
Overall, it's great for the price.
The food, however, is okay..not great.. The hibachi I would recommend staying away from... wayyyy too much oil used, and there is absolutely no entertainment. If you've been to a real Hibachi experience, this one will surely disappoint. The chef was so boring, did not engage at all with the table, and the hibachi meal was not good. The sushi was good & fresh. A day later and I could still taste the oil in my mouth from the hibachi, and unfortunately, my stomach was a mess.
Definitely don't come here for the food (mediocre), but the beach is beautiful, clean, and feels very safe. The staff is very friendly, accommodating, and will go out of their way to help you.
The rooms are outdated with black soot ((hoping it's not mold, and although the AC works, we've had issues with our toilet and have had to call for service twice. The bed is comfortable, and the ac works great.
I'm undecided if I would revisit this property due to food ( I'm a foodie), although we've met many couples who love it here and have been to this particular location many times!
Overall, it was a great experience for the price, and you can't beat the beach.
Ps. Make sure you get up early to put your towel at the poolside or beach.
larry banks
We came here on a Costco package not knowing what to expect. We love it! A different restaurant for dinner every night. Great breakfast al fresco every morning. If you're looking for modern, this is more traditional. All of the staff is super helpful and friendly. Rooms all have a balcony. We will come back.
Jan Heard
We stayed in an Ocean View Suite for two weeks from end of February/beginning March and had a wonderful time. We have been here several times before and it was nice to see some familiar faces amongst the staff, who are all exceptionally friendly. The gardens are beautiful and tranquil and we noticed quite a bit more wildlife than in previous years. The Suite was spotless and WiFi is super-reliable which is important as my husband has to work a couple of hours most days. A big plus for us coming from the UK after a ten and a half hour flight was that check in on this occasion was really speedy and a very pleasant experience especially the calm demeanour of the lady at the desk and the welcome glass of champagne.
My Booking
