Carmen Blair
I would express how wonderful, friendly, professional the staff are. Specially at the buffet beach. Tomas, Guillermo, Selena and many more. All the way to maintain staff also the cleaning crew who are seldom mentioned. This experience has been wonderful because if these amazing individuals. Now, some of the rooms need some fixing and paid attention too. One of my family's room was very heavy smell and the ceiling had what it seemed to be mold. Also due to the rain...thought no one can control the weather. Two single mom's with children had to move rooms do to leaks in the late evening and not a gesture of a small compensation was given even when asked about it.
Julia Ablaeva
It was an excellent experience. The ocean was warm and quite, no waves (that was very important for my 80 yrs old mother), every morning we could see turtles and fishes coming. Rooms are very comfortable. The food was perfect, and we were able to make a lot of trips. We will come back again!
Skyler P.
Overall it’s a nice resort with great beach and water access as well as views and amenities. Food is sub par even at the a la carte restaurants which affected the visit more than I thought it would and was overall disappointing. The staff is extremely kind and attentive so huge kudos to them all. The dolphin pool is also really sad, 4 dolphins in total in a pool barely 50ft across shouldn’t be allowed.
Joti Maan Sidhu
Second time staying here. Upon arrival, one concierge was rude and abrupt. Heading to the room we could smell fumigation chemicals. Had to switch rooms. Second room was nice but all rooms are completely outdated. Pool was wonderful, food was really good although omelette station was a 20+ minute wait each morning. Beach was very nice. No group activities like other resorts we had stayed at. Will definitely explore other small boutique resorts next time Riviera Maya. All other staff here were very nice.
Greg Wasik
Amazing, huge resort with beautiful infrastructure. It has several distinct sections and everything you might need to have an excellent time on your vacation. There are plenty of entertainment and shopping options within the resort. It's so large that it even operates its own internal buses to shuttle guests between the different sections. I attended a conference there, and the conference hall is one of the biggest I've ever seen—truly impressive. The food was outstanding! And, of course, the pools and beach were absolutely amazing, especially the beach, which is very long with soft white sand, plenty of palm trees, and a stunning view of the Caribbean Sea. I totally recommend this place.