Todd Hoff
Overall, this resort was lovely. The staff were friendly and helpful with good English. Everything was clean. The a la carte experiences were absolutely worth it as the buffet can get repetitive (but still tasty). The staff at the restaurants are incredible and knowledgeable about the menu and the food is good. Specifically Abraham and Isac at the Mexico Linda restaurant! The pools are huge, the beach is nice, and there’s very good snorkelling in the beach area. The resort is huge with lots to do, however some things require additional payment. Would absolutely come back!
Jodi G
What to say? Moldy rooms. Not updated. Shows its age. Rooms not clean - someone else’s hair in the shower. Hard beds. Cold tasteless food in the buffet. Front desk staff don’t care. We specifically asked for a top floor, two beds in each room and rooms close to each other. We get ground floor, single bed, in buildings two rows apart. No one has offered to fix anything. The beach is gorgeous. The guest experience is not. Do not recommend anyone stay in this hotel. I’ve been to this resort 3 times. The others were fine. Maya Beach is terrible. Avoid at all costs. I won’t be coming back after this experience. So many choices in Mexico. Do yourself a favour and stay elsewhere for better value, better service, better food.
Krissy Wood
Selene Zurita at the buffet has been INCREDIBLE during our stay! The most attentive, hardworking, proactive and kind waitress I've ever had the pleasure to have. She sees so many people in a day, and still remembered our faces and drink orders. She gives amazing recommendations on the drinks and even explains what's in them! Thank you for making our trip so fun and always serving with care and a lovely smile! 🩷
Lauren Wall
A great experience overall. The beach here is beautiful. Plenty of seating at pools. Staff was lovely. Gluten free girlies listen up! I had breakfast each morning at the Beach Buffet, and Selene was always our server. She got me made to order gluten free pancakes and waffles each morning. She was SO nice and fun to be around. We found all of the staff to be wonderful here and had a great time.
Priya Ramgoolam
We just got back from our tip at Maya beach (Nov 2-9) I found the hotel to be lovely and clean. The rooms were quite small for a family of 4 but that was our only issue while staying here. Selena and Faustina at the beach buffet were amazing and always took care of us during our meal times. The food selection was mediocre. It would have been nice to have more authentic Mexican cuisine.
The beach was incredible, always clean and free of seaweed. We really enjoyed swimming with the dolphins in the dolphinarium! All the staff were very friendly and helpful and we will definitely be visiting again!
My Booking
