Martin Tolentino
Wow! What a phenomenal resort. On top of the amazing premium room and beautiful well kept resort the service in the buffet is wonderful. Fidelio and Selene are incredible. Selene is always on top of her game and offers amazing service. She knew all of my families names and her and Fidelio would always greet us with a smile. Before I would even sit down my latte and juice would be waiting for me. I would never have to ask for a second one because Selene could read my
mind. Fabulous 5 star service. We will definitely be back.
Geoff Freeman
We have been here many times since it first opened. Terrific staff, awesome restaurants, fantastic beach and pools. Here are the things I don't like. Some of the rooms in the original buildings are starting to show their age. We did find that many of the self-serve items at the buffet could be hotter and there are no spoons with the cereal or soup bowls You need to get a waiter to bring one. The dress code for a la carte restaurants is not consistent across all venues. Overall excellent vacation.
Linda Chisholm
Recently returned from a 7 day stay at the resort. The entire resort is well maintained and very clean. Staff is friendly but few understand the English language. Used my google translator. Once the resort is figured out , it is very easy to move about. There are many maps of the whole resort around but because it is so large, the map is difficult to read. People with walk Issues may encounter difficulties getting around. The bus going throughout is a lifesaver but still lots of walking.
I would not rate this resort as a 5 Star for a number of reasons. The beach is the worst I’ve ever encountered. The water was beautiful but the ocean floor is uneven and extremely difficult to get in and out. Pools were beautiful.
The buffet food was okay for a day or 2 but the same food each day. They use so much pasta in different forms and I was disappointed to see the pizza crust came from a bag. Eating gluten free was extremely hard.
The Bandit buffet is better than the larger buffet but not open in the evening. Stokers lounge offers a small menu and we found chicken wings here.
John Pelnar
Awesome experience!
Our 3rd visit in 3 years and would definitely return again.
The rooms were VERY nice, big and clean, with keys built into your wristband. The room fridge was stocked every day with beer, soda and water. It also had a coffee maker. We got chocolate treats a few times at bed time, a nice touch!
The restaurant reservation system was very quick and easy. The a la carte restaurants were great! Super service, excellent food and really nice bars outside each one for a pre-dinner drink. We really liked the Italian and Steakhouse meals, and the Japanese had a fun show/meal experience. The buffets were also pretty good with tons of choices, we never got bored of the food. The breakfast buffets were good, but it was the only time I thought the service was hit-or-miss (not always great).
The pool and beach areas are HUGE, well maintained/cleaned, and tons of chairs. If you want to get away and relax, there is an adults-only quiet pool. It has a bar and bathrooms, and additionally you can rent a covered daybed, if desired. Good wifi throughout.
There are lots of pool bars for adults. For the kids there are several huge pools specifically for them with slides and play areas, they looked like perfect fun. The bars all readily handed out big plastic water bottles, handy to maintain hydration.
There are a ton of things to do, as this property is quite large. At the Mall there is a sports bar with a large screen theater for watching big events (we saw a playoff game). The food there is quite good also. There is also bowling (fee) and a free putt-putt course. Beach volleyball everyday was good (a court at each resort). There is a HUGE gym with nice equipment. The Entertainment staff does a good job providing some fun/entertaining games.
Snorkeling/swimming with the sea turtles (and fish) is super cool. They are found at the Palace resort straight out from the volleyball area. The turtles are there every day, this is my wife's favorite experience every time we go here. There is also a pier near the dolphin area that has schools of fish all around the end. Of coarse there are lots of additional wildlife like iguanas and birds, but we saw spider monkeys several times around the buffet building at the Beach Resort ... that was pretty neat.
As stated before, the complex is super huge so be prepared to walk a bit if you want to explore/experience the whole thing. However they do have buses that continuously travel between all the resort areas, and they are double-decker so it can be a fun way to look around.
Andrea Strike
Amazing resort!! Selene and Fidelio in the buffet are fantastic. They are always one step ahead. They knew our names and everything we enjoyed. Before I would even sit down my latte was waiting for me. We would definitely come back! 5 star service
My Booking
